High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
DRIVING VEHICLE ON LOCAL ROAD ~30 MPH AND SUDDEN/COMPLETE STEERING FAILURE. P/S LIGHT THEN ILLUMINATED AND EFFORT REQUIRED TO STEER VEHICLE IS BEYOND MOST PEOPLE'S STRENGTH.
DRIVING VEHICLE ON LOCAL ROAD ~30 MPH AND SUDDEN/COMPLETE STEERING FAILURE. P/S LIGHT THEN ILLUMINATED AND EFFORT REQUIRED TO STEER VEHICLE IS BEYOND MOST PEOPLE'S STRENGTH.
WHILE DRIVING FROM FLORIDA TO FAIRFAX, CA THE VEHICLE STALLED ~10 TIME UNEXPECTEDLY WITH LOSS OF POWER BRAKES AND POWER STEERING, MAKING A VERY DANGEROUS SITUATION. THE "CHECK HYBRID SYSTEM AND CHECK VSC SYSTEM" SHOWED ON THE DASH. CLEARING THE CODES RESTARTED THE VEHICLE. I STOPPED IN DENVER, CO AT KUNI LEXUS OF GREENWOOD VILLAGE, WHOM ROAD TESTED THE VEHICLE FOR 30 MILES BUT WERE UNABLE TO DUPLICATE THE FAULT. OBDII DTC P3105 WAS READ ON MY SCANNER BEFORE ARRIVAL. I HAVE RESEARCHED THE FAILURE MORE AND FOUND OUT ON LEXUS TIS SYSTEM; ON 01/15/2014, LEXUS OF MIAMI CLAIMED TO HAVE COMPLETED SAFETY RECALL 13V396000 (INTELLIGENT POWER MODULE (IPM) SOLDER FAILURES) BUT THEY ONLY DIAGNOSED SOME OTHER PROBLEMS AND DID NOT HAVE TIME TO PERFORM THIS RECALL, NEITHER DID THE INFORM ME OF IT! I STOPPED AT LEXUS OF TACOMA AT FIFE, WA AND THEY DENIED DIAGNOSIS DUE TO MINOR BODY DAMAGE ON THE REAR QUARTER PANEL WHERE THEY CLAIM WATER CAME IN. THIS IS NOT THE LOCATION OF WATER INTRUSION! THE LOCATION IS DUE TO BODY SEAM CRACKS ABOVE THAT PLAIN OF THE QUARTER PANEL DAMAGE, NEAR THE REAR GATE STRUTS AND HINGES (SEE L-SB-0019-09), BUT THEY WOULDN'T LOOK AT THAT EITHER AND TOLD ME TO GO TO THEIR SUBLET BODY SHOP WHERE THE MANAGER AGREED WITH ME THAT THE WATER LEAKS INTO THE HIGH VOLTAGE BATTERY PACK/CONTROLLER AREA WAS FROM THE L-SB-0019-09 AND NOT THE QUARTER PANEL AREA. I SEALED UP ALL POSSIBLE WATER INTRUSION AREAS AND DISASSEMBLED THE HV BATTERY PACK AREA TO SEE HOW MUCH AND WHERE THE WATER WAS (MANY PHOTOS) AND DRY IT OUT WITH SEVERAL DAYS OF SUNSHINE HERE IN FAIRFAX, CA. I INFORMED LEXUS CORP ABOUT THE RELATIVE RECALL/SB AND THEY DENIED TO COMPLETE IT! THE VEHICLE IS BACK TOGETHER AND I AM WAITING ON YOUR RESPONSE. I CAN BE REACHED BY EMAIL (I DON'T CARRY A CELL PHONE) THANK YOU!
WHILE DRIVING FROM FLORIDA TO FAIRFAX, CA THE VEHICLE STALLED ~10 TIME UNEXPECTEDLY WITH LOSS OF POWER BRAKES AND POWER STEERING, MAKING A VERY DANGEROUS SITUATION. THE "CHECK HYBRID SYSTEM AND CHECK VSC SYSTEM" SHOWED ON THE DASH. CLEARING THE CODES RESTARTED THE VEHICLE. I STOPPED IN DENVER, CO AT KUNI LEXUS OF GREENWOOD VILLAGE, WHOM ROAD TESTED THE VEHICLE FOR 30 MILES BUT WERE UNABLE TO DUPLICATE THE FAULT. OBDII DTC P3105 WAS READ ON MY SCANNER BEFORE ARRIVAL. I HAVE RESEARCHED THE FAILURE MORE AND FOUND OUT ON LEXUS TIS SYSTEM; ON 01/15/2014, LEXUS OF MIAMI CLAIMED TO HAVE COMPLETED SAFETY RECALL 13V396000 (INTELLIGENT POWER MODULE (IPM) SOLDER FAILURES) BUT THEY ONLY DIAGNOSED SOME OTHER PROBLEMS AND DID NOT HAVE TIME TO PERFORM THIS RECALL, NEITHER DID THE INFORM ME OF IT! I STOPPED AT LEXUS OF TACOMA AT FIFE, WA AND THEY DENIED DIAGNOSIS DUE TO MINOR BODY DAMAGE ON THE REAR QUARTER PANEL WHERE THEY CLAIM WATER CAME IN. THIS IS NOT THE LOCATION OF WATER INTRUSION! THE LOCATION IS DUE TO BODY SEAM CRACKS ABOVE THAT PLAIN OF THE QUARTER PANEL DAMAGE, NEAR THE REAR GATE STRUTS AND HINGES (SEE L-SB-0019-09), BUT THEY WOULDN'T LOOK AT THAT EITHER AND TOLD ME TO GO TO THEIR SUBLET BODY SHOP WHERE THE MANAGER AGREED WITH ME THAT THE WATER LEAKS INTO THE HIGH VOLTAGE BATTERY PACK/CONTROLLER AREA WAS FROM THE L-SB-0019-09 AND NOT THE QUARTER PANEL AREA. I SEALED UP ALL POSSIBLE WATER INTRUSION AREAS AND DISASSEMBLED THE HV BATTERY PACK AREA TO SEE HOW MUCH AND WHERE THE WATER WAS (MANY PHOTOS) AND DRY IT OUT WITH SEVERAL DAYS OF SUNSHINE HERE IN FAIRFAX, CA. I INFORMED LEXUS CORP ABOUT THE RELATIVE RECALL/SB AND THEY DENIED TO COMPLETE IT! THE VEHICLE IS BACK TOGETHER AND I AM WAITING ON YOUR RESPONSE. I CAN BE REACHED BY EMAIL (I DON'T CARRY A CELL PHONE) THANK YOU!
I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS
I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE CONTACT TAPPED A CURB AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. *TR
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE CONTACT TAPPED A CURB AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. *TR
I HIT THE CURB ON THE PASSENGERS RIGHT FRONT SIDE NOT THAT HARD AT A VERY LOW SPEED TURNING IN FROM THE CENTER TURNING LANE INTO A BANK AND THE POWER STEERING LIGHT CAME ON AND THEN I COULD NOT STEER THE CAR... *TR
I HIT THE CURB ON THE PASSENGERS RIGHT FRONT SIDE NOT THAT HARD AT A VERY LOW SPEED TURNING IN FROM THE CENTER TURNING LANE INTO A BANK AND THE POWER STEERING LIGHT CAME ON AND THEN I COULD NOT STEER THE CAR... *TR
I HAVE 2007 LEXUS 400H AND THE VEHICLE DRIFTS WHEN IT CATCHES EITHER A ROAD CRACK WHEN CHANGING LANES OR ON CERTAIN ROADS WHERE THERE IS A SMALL CROWN. THE STEERING GET TIGHT ON CORRECTING IT DRIFTS TO THE OTHER SIDE. STEERING ALSO GIVES A TUG OR A WOBBLE TO WHEN HITTING CERTAIN CRACKS OR BUMPS. THE DRIFT AND TUGS GENERALLY ARE TO THE RIGHT. DEALER SAYS EVERYTHING LOOKS GOOD AND BLAMES IN ON TIRES. MY MICHELIN TIRES WITH TREADWEAR 450 ARE ALMOST WORN AT 25,000 MILES. I FEAR DURING SNOW THIS WILL BE DANGEROUS. *TR
I HAVE 2007 LEXUS 400H AND THE VEHICLE DRIFTS WHEN IT CATCHES EITHER A ROAD CRACK WHEN CHANGING LANES OR ON CERTAIN ROADS WHERE THERE IS A SMALL CROWN. THE STEERING GET TIGHT ON CORRECTING IT DRIFTS TO THE OTHER SIDE. STEERING ALSO GIVES A TUG OR A WOBBLE TO WHEN HITTING CERTAIN CRACKS OR BUMPS. THE DRIFT AND TUGS GENERALLY ARE TO THE RIGHT. DEALER SAYS EVERYTHING LOOKS GOOD AND BLAMES IN ON TIRES. MY MICHELIN TIRES WITH TREADWEAR 450 ARE ALMOST WORN AT 25,000 MILES. I FEAR DURING SNOW THIS WILL BE DANGEROUS. *TR
TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE DRIVING 10 MPH ON A SNOW COVERED ROAD HE LOST CONTROL OF THE VEHICLE AND HIT A GUARD RAIL. HE ATTEMPTED TO DRIVE THE VEHICLE AND NOTICED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND THE DAMAGE TO THE BUMPER WAS REPAIRED. THE POWER STEERING WAS NOT REPAIRED. LEXUS WAS CONTACTED AND ADVISED THE CONTACT TO FILE A REPORT SO THAT THEY COULD DIAGNOSE THE FAILURE WHICH WOULD TAKE 4 TO 6 WEEKS. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 04/01/10 *BF THE CONSUMER WAS TOLD A POWER CONVERTER FAILED IN THE POWER STEERING. UPDATED 05/05/10.
TL*THE CONTACT OWNS A 2007 LEXUS RX400H. WHILE DRIVING 10 MPH ON A SNOW COVERED ROAD HE LOST CONTROL OF THE VEHICLE AND HIT A GUARD RAIL. HE ATTEMPTED TO DRIVE THE VEHICLE AND NOTICED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND THE DAMAGE TO THE BUMPER WAS REPAIRED. THE POWER STEERING WAS NOT REPAIRED. LEXUS WAS CONTACTED AND ADVISED THE CONTACT TO FILE A REPORT SO THAT THEY COULD DIAGNOSE THE FAILURE WHICH WOULD TAKE 4 TO 6 WEEKS. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 04/01/10 *BF THE CONSUMER WAS TOLD A POWER CONVERTER FAILED IN THE POWER STEERING. UPDATED 05/05/10.