This Problem Across All Years
See attached document for complaint
See attached document for complaint
Complete DASH board is cracked spanning from Drivers side to Passengers Side including Cracks on the AIRBAGS on both sides
Complete DASH board is cracked spanning from Drivers side to Passengers Side including Cracks on the AIRBAGS on both sides
I HAVE HAD TO CONTINUOUS ISSUES WITH MY VEHICLE SINCE I BECAME THE OWNER OF IT. #1 THE HEADLAMP GETS VERY FOGGY. EVERY 2-3 MONTHS I TAKE IT TO THE CAR WASH, THEY POP IT OUT AND CLEAN IT. I GET THIS DONE BECAUSE THE LAMP LOOKS VERY DIM WHILE I AM DRIVING IT AT NIGHT AND IT MAKES IT DIFFICULT TO SEE THE ROAD. THIS IS A SAFETY ISSUE. THE SECOND ISSUE IS THAT THE DASHBOARD IS HEAVILY CRACKED TO THE POINT WHERE MY SON IS ABLE TO PICK OFF PIECES AND TRIES TO PUT IT IN HIS MOUTH. I AM AFRAID OF WHAT TOXIC CHEMICALS THE CRACKED DASHBOARD IS EXPOSING ME AND MY CHILD TO. I CALLED LEXUS TO GET THESE REPAIRED UNDER THE WARRANTY ENHANCEMENT PROGRAM AND THEY TOLD ME THAT BOTH OF THESE ARE NOW 1 YEAR PAST THE WARRANTY. I HAVE BEEN THE OWNER OF THIS CAR SINCE 2017 AND I NEVER GOT NOTICE OF EITHER OF THESE WARRANTY ENHANCEMENTS. BEFORE THAT MY DAD OWNED IT AND HE ALSO NEVER RECEIVED NOTICE. I HAVE FILED A CASE # WITH LEXUS [XXX]. THEY NOW TELL ME THERE IS NOTHING THEY CAN DO AND I WILL HAVE TO PAY OUT OF POCKET FOR ISSUES THAT HAVE BEEN EXISTING FOR THE LAST 4-5 YEARS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I HAVE HAD TO CONTINUOUS ISSUES WITH MY VEHICLE SINCE I BECAME THE OWNER OF IT. #1 THE HEADLAMP GETS VERY FOGGY. EVERY 2-3 MONTHS I TAKE IT TO THE CAR WASH, THEY POP IT OUT AND CLEAN IT. I GET THIS DONE BECAUSE THE LAMP LOOKS VERY DIM WHILE I AM DRIVING IT AT NIGHT AND IT MAKES IT DIFFICULT TO SEE THE ROAD. THIS IS A SAFETY ISSUE. THE SECOND ISSUE IS THAT THE DASHBOARD IS HEAVILY CRACKED TO THE POINT WHERE MY SON IS ABLE TO PICK OFF PIECES AND TRIES TO PUT IT IN HIS MOUTH. I AM AFRAID OF WHAT TOXIC CHEMICALS THE CRACKED DASHBOARD IS EXPOSING ME AND MY CHILD TO. I CALLED LEXUS TO GET THESE REPAIRED UNDER THE WARRANTY ENHANCEMENT PROGRAM AND THEY TOLD ME THAT BOTH OF THESE ARE NOW 1 YEAR PAST THE WARRANTY. I HAVE BEEN THE OWNER OF THIS CAR SINCE 2017 AND I NEVER GOT NOTICE OF EITHER OF THESE WARRANTY ENHANCEMENTS. BEFORE THAT MY DAD OWNED IT AND HE ALSO NEVER RECEIVED NOTICE. I HAVE FILED A CASE # WITH LEXUS [XXX]. THEY NOW TELL ME THERE IS NOTHING THEY CAN DO AND I WILL HAVE TO PAY OUT OF POCKET FOR ISSUES THAT HAVE BEEN EXISTING FOR THE LAST 4-5 YEARS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
AUTOMATIC REAR DOOR DOES NOT OPEN IN HOTTER WEATHER. VEHICLE IS CONSISTENTLY GARAGED. LATCH ON REAR DOOR MELTS AND BLACK GOOEY TAR RUBS OFF ON FINGERS AND HANDS WHEN OPENING DOOR. DEALER SAID TO REPLACE THIS MELTED TAR LIKE DOOR LATCH IS $650. AUTOMATIC DOOR DOES NOT OPEN IN HEAT. LEXUS SAYS THERE IS NO FIX FOR THIS.
AUTOMATIC REAR DOOR DOES NOT OPEN IN HOTTER WEATHER. VEHICLE IS CONSISTENTLY GARAGED. LATCH ON REAR DOOR MELTS AND BLACK GOOEY TAR RUBS OFF ON FINGERS AND HANDS WHEN OPENING DOOR. DEALER SAID TO REPLACE THIS MELTED TAR LIKE DOOR LATCH IS $650. AUTOMATIC DOOR DOES NOT OPEN IN HEAT. LEXUS SAYS THERE IS NO FIX FOR THIS.
DASHBOARD STICKY, SHINY AND CRACKED ALL OVER. THE HOOD IS STARTING TO RUST. *TR
DASHBOARD STICKY, SHINY AND CRACKED ALL OVER. THE HOOD IS STARTING TO RUST. *TR
MY DASH BOARD CRACKED AND THIS IS A MANUFACTER'S ISSUE. THERE ARE THOUSANDS W/ THE SAME ISSUE & LEXUS DOES NOT WANT TO BE RESPONSIBLE. IT CRACKS EVERY WHERE & MELTS BECAUSE OF THE HEAT. OUR CARS ARE WORTH NOTHING W/ THIS ISSUE. THERE ARE CRACKS WHERE THE AIR BAG RESIDES & THIS IS A SAFETY ISSUE. PLEASE HELP US!!! *TR
MY DASH BOARD CRACKED AND THIS IS A MANUFACTER'S ISSUE. THERE ARE THOUSANDS W/ THE SAME ISSUE & LEXUS DOES NOT WANT TO BE RESPONSIBLE. IT CRACKS EVERY WHERE & MELTS BECAUSE OF THE HEAT. OUR CARS ARE WORTH NOTHING W/ THIS ISSUE. THERE ARE CRACKS WHERE THE AIR BAG RESIDES & THIS IS A SAFETY ISSUE. PLEASE HELP US!!! *TR
ALL FOUR TIRES NEEDED TO BE REPLACED IN A BRAND NEW VEHICLE AFTER ONLY 1000 MILES BECAUSE THE CAR IS TITLED TO THE LEFT AND MISALIGNED. AFTER SIX ATTEMPTS, TWO DIFFERENT DEALERS CAN'T GET THE DEFECTS FIXED. *TR
ALL FOUR TIRES NEEDED TO BE REPLACED IN A BRAND NEW VEHICLE AFTER ONLY 1000 MILES BECAUSE THE CAR IS TITLED TO THE LEFT AND MISALIGNED. AFTER SIX ATTEMPTS, TWO DIFFERENT DEALERS CAN'T GET THE DEFECTS FIXED. *TR