High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.
THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERING THE PARKING SPACE, WITH MY FOOT ON THE BRAKE, MY LEXUS RX 350 ' 2013 ACCELERATED. I IMMEDIATELY CONTINUED TO PRESS ON THE BRAKES WHICH DID NOT ENGAGE AND WENT STRAIGHT TO THE FLOOR. THE SUV JUMPED ONTO THE SIDEWALK AND PROCEEDED TO THE STEPS, IT THEN CROSSED THE MEDIA AND WHEN STRAIGHT INTO THE BRICK POLE OF THE BANK OF AMERICA DRIVE-THRU. I WAS CONFUSED AND NERVOUS AT THIS POINT, BECAUSE THE DAY BEFORE THE BATTERY ON THIS SUV STOPPED WORKING AND I TOOK IT TO TOYOTA WHERE I PURCHASED A BATTERY AND THE TOYOTA MECHANIC DID A COMPLETE DIAGNOSIS TEST ON THE SUV. NEVER DID I THINK THAT THE VERY NEXT DAY THAT THE CAR WOULD REACT THIS WAY. I PURCHASED THIS SUV APRIL 2017, TAKING THIS CAR INTO ALL OIL CHANGES, WHATEVER WAS REQUIRED TO BE FIX, I FIXED IT. I HAVE DONE SOME RESEARCH AND SAW THAT THIS IS A PROBLEM WITH THE RX 350, THE LAST COMPLAINT WAS FILED IN OCTOBER 2018 AND STILL NOTHING HAS BEEN DONE ABOUT THIS. AFTER THE ACCIDENT I WENT TO THE DOCTOR BECAUSE OF THE CONSTANT HEADACHES, WHICH HAS NOT STOPPED. THEY RECOMMENDED PHYSICAL THERAPY. I ALSO HAD TO GO TO MY EYE CARE CENTER DUE TO THE FACT THAT I HAD CATARACT SURGERY JUST ONE MONTH PRIOR AND AM HAVING VISION ISSUES. I NEVER RECEIVED A RECALL ON THIS SUV AND THE AIRBAGS DID NOT OPEN UP.
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
CPSC:2013 LEXUS RX 350 VACUUMING THE REAR CARGO AREA WHEN THE REAR DOOR AUTOMATICALLY BEGAN TO CLOSE AND IT STARTED TO TRAP ME BETWEEN THE DOOR AND THE FLOOR OF THE CARGO AREA. AFTER PUSHING UP ON THE DOOR WITH ALL MY STRENGTH I WAS ABLE TO SQUEEZE OUT. *BF UPDATED 05/09/2017*JS
CPSC:2013 LEXUS RX 350 VACUUMING THE REAR CARGO AREA WHEN THE REAR DOOR AUTOMATICALLY BEGAN TO CLOSE AND IT STARTED TO TRAP ME BETWEEN THE DOOR AND THE FLOOR OF THE CARGO AREA. AFTER PUSHING UP ON THE DOOR WITH ALL MY STRENGTH I WAS ABLE TO SQUEEZE OUT. *BF UPDATED 05/09/2017*JS
MY SUNROOF EXPLODED . HEARD THE POP WHILE ON THE FREEWAY WITH NOTHING ABOVE ME OR NEAR ME. MY INSIDE COVER WAS CLOSED BUT WHEN I GOT OUT AND SHUT THE DOOR THE SHATTERED GLASS FELL ON THE THE COVER. I'M 99% SURE NOTHING HIT ME BECAUSE THERE WAS NO ONE EVEN CLOSE. IT JUST POPPED AND SHATTERED. I WAS ON SE BELTWAY IN PASADENA TX BETWEEN I-45 AND THE TOLL BOOTH HEADING EAST AND THERE WAS NO TRAFFIC . IT JUST DIDN'T MAKE SENSE. NOW I HAVE BEEN HEARING FROM MANY OTHERS THAT THEIR SUN ROOF BROKE ALSO. COULD IT BE A DEFECT? I DID GET IT REPAIRED .
MY SUNROOF EXPLODED . HEARD THE POP WHILE ON THE FREEWAY WITH NOTHING ABOVE ME OR NEAR ME. MY INSIDE COVER WAS CLOSED BUT WHEN I GOT OUT AND SHUT THE DOOR THE SHATTERED GLASS FELL ON THE THE COVER. I'M 99% SURE NOTHING HIT ME BECAUSE THERE WAS NO ONE EVEN CLOSE. IT JUST POPPED AND SHATTERED. I WAS ON SE BELTWAY IN PASADENA TX BETWEEN I-45 AND THE TOLL BOOTH HEADING EAST AND THERE WAS NO TRAFFIC . IT JUST DIDN'T MAKE SENSE. NOW I HAVE BEEN HEARING FROM MANY OTHERS THAT THEIR SUN ROOF BROKE ALSO. COULD IT BE A DEFECT? I DID GET IT REPAIRED .
UNDER ACCELERATION ON TO THE HIGHWAY EXHAUST SMELLS WILL ENTER THE VEHICLE THRU THE AIR CONDITIONING VENTS WHEN A/C IS IN RECIRCULATE MODE. SMELLS WILL SUBSIDE WHEN CRUISING SPEEDS ARE REACHED. WHILE AT HIGHWAY SPEEDS WHEN ACCELERATING TO PASS VEHICLES THE SMELLS WILL MOMENTARILY ENTER THE CABIN UNDER ACCELERATION AND WILL SUBSIDE WHEN BACK TO CRUISE SPEED. WILL NOT HAPPEN WHEN DRIVING AROUND TOWN. BROUGHT TO DEALER MANY TIMES FOR REPAIR CANNOT FIX.
UNDER ACCELERATION ON TO THE HIGHWAY EXHAUST SMELLS WILL ENTER THE VEHICLE THRU THE AIR CONDITIONING VENTS WHEN A/C IS IN RECIRCULATE MODE. SMELLS WILL SUBSIDE WHEN CRUISING SPEEDS ARE REACHED. WHILE AT HIGHWAY SPEEDS WHEN ACCELERATING TO PASS VEHICLES THE SMELLS WILL MOMENTARILY ENTER THE CABIN UNDER ACCELERATION AND WILL SUBSIDE WHEN BACK TO CRUISE SPEED. WILL NOT HAPPEN WHEN DRIVING AROUND TOWN. BROUGHT TO DEALER MANY TIMES FOR REPAIR CANNOT FIX.