2024 LEXUS TX Air Bags Problems

The contact owns a 2024 Lexus TX. The contact stated that while driving at 41 MPH, a vehicle ran a stop sign while distracted and hit the contact's vehicle. The contact was able to swerve and avoid a head-on collision. The contact's vehicle was struck on the right driver's side toward the rear bumper. The vehicle was pushed off the road, where it came to a stop. The driver-side and passenger-side air bags did not deploy. The driver-side and passenger-side air bags did not deploy. The driver-side seatbelt did not lock as intended. From the impact, the contact was propelled over the center console. The contact was taken to the hospital by ambulance. The contact suffered a concussion and sustained injuries to the neck, both knees, hip, her back, and right foot. The contact was scheduled for physical therapy and suffers from post-concussion syndrome. A police report was filed. There were no passengers in the vehicle. The vehicle was towed to Mayfield Wrecker Service, and then it was towed to the dealer. The cosmetic part was repaired on the vehicle. However, the safety issues were not repaired. The vehicle is at the residence. The insurance company was contacted. The contact related the failure of the side curtain air bags to NHTSA Campaign Number: 24V461000 (Air Bag). However, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.

Mileage: 18,000

The contact owned a 2024 Lexus TX350. The contact stated while driving 15-20 MPH from a complete stop and making a left turn, another vehicle who was driving at an undisclosed speed, crashed into the front passenger's side end of the vehicle, causing the front end of the vehicle to separate. The contact shifted into park(P), and the vehicle stopped on the road. The other vehicle continued to accelerate and veered off into a ditch. The contact did not recall whether there were warning lights illuminated after the incident. The contact stated that several messages indicating the brake system, the Advance Autosonic detection, the Intelligence alert, the ABS, the parking brake, the electric power steering, the electronic stability control systems malfunctions, and other malfunctions were displayed on the vehicle mobile app. The contact stated that the front driver's side air bag and the knee air bag failed to deploy as intended and partially deployed. The contact sustained whiplash and hit her knees against the dashboard during the incident. The contact sustained neck, hips and legs pain. The ambulance transported the contact to the hospital, where a CT scan and X-Rays were performed, and the contact was informed that an internal neck injury was found. Additionally, the contact's legs had become swollen between the knees and the ankles. The contact stated that she was in the process of receiving further medical assistance. A police report was filed but the contact did not have the police report information available. The vehicle was towed and totaled by the insurance company. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 10,750.

Mileage: 10,750

Recall has been since June and still no remedy. Lexus needs to offer buy backs to customers.

The contact owns a 2024 Lexus TX. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts unavailable.

Recall on my Lexus tx, where originally I was working with the dealership until a remedy was established but it’s been 4 months and still nothing. Then the Lexus of Orlando dealership has lied and treated me like crap because I don’t feel safe in a car that has a high ticket price. Refusing to do anything to help me get out of the car with statements such as”you’re going to have to eat the depreciation” this is sickening to know I have to deal with this, not to mention my insurance company has threatened to drop coverage on the car!

The contact owns a 2024 Lexus TX350. The contact received notification of NHTSA Campaign Number: 24V461000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The manufacturer, Lexus, is unable to remedy an airbag safety recall (24LB05/24LA05) for my vehicle in a timely manner. Additionally, they are unwilling to provide a comparable 7-seat loaner. Our insurance has also threatened to drop coverage for the vehicle as it is unsafe to drive. In the meantime, we are unable to drive or sell the vehicle.

Failure of component are the curtain shield airbags. The safety of my customers are at risk when car is being rented out due to this concern the Lexus TX has not been in use, for safety concerns. This issue is a known safety risk which was known to the public on June 20th, 2024.

I am filing a complaint about my new Lexus TX350. I purchased this car new and then began reading about a recall. I finally received information from Lexus about the recall, several weeks after it had made the news. There is no date set for a fix. Is there any recourse for owners of an expensive vehicle that is no longer in production? Thank you for your time, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Am I in danger; to include my passengers due to this recall curtain air bags? How long is the manufacturer allowed to remedy this recall. I am concerned and worried!

The contact owns a 2024 Lexus TX 350. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driver and passenger Curtain airbags may not deploy as intended. The vehicle would not have been purchased and driven around had this been known at the time of purchase. Lexus has no remedy and this is completely Unacceptable.

Lexus has failed to provide a timely repair for this simple recall issue, and has not provided any remedy or free loaner car. Their dealers rep has said to just "drive with the windows up, and you will be fine".

THERE IS NO FIX AVAILABLE YET AND MY CAR IS UNSAFE TO DRIVE. THIS IS UNACCEPTABLE TO ME AS A CONSUMER. ADDITIONALLY I CAN NOT TRADE IN MY CAR TO PURCHASE A SAFER VEHICLE.

unknown - my car is in the dealership since June 25, 2024. No remedy yet

The recall was not communicated to me as consumer, when i saw online I was notified and then when called dealer i purchased car i was told ‘we only sell call not part of manufacture process call corporate” and after calling lexus corporate i was told i could get loaner car since i dont feel safe but the dealer on the call with corporate said “if not front air bag its not big deal” for a saftey recall. I told corporate since this is recorded call they have proof of the dealer service associate saying this to me and corporate said just please hang up and we will notify regional offices. I have yet to hear back, i dont think i should be told this recall isnt big deal if they have put hold on selling this car to public nor should be told its okay to drive. I would be given either loaner but dealer does not want to provide this or 55 a day but there is no lexus anywhere you can get for 55 dollars a day. There is not set remedy nor notification to the customer. This is beyond frustrating and do not feel safe by this car and dealer is telling me this recall is not big deal which is very inaccurate and misleading.

The contact owns a 2024 Lexus TX350. The contact was notified of NHTSA Campaign Number: 24V461000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.