This Problem Across All Years
This correspondence comes to you in regard to Safety Recall Notice 24S79 / NHTSA Recall 24V954. I received a notice in February of this year from Lincoln regarding our vehicle (VIN [XXX] )- a 2021 Lincoln Corsair Plug-In Hybrid. The notice instructs us to cease charging the high voltage battery until further notice. The recall notification states that further charging the battery could result in a vehicle fire. The notice finally states that a resolution and parts will be available during the second quarter, which is now. Unfortunately, to date I have heard nothing from Lincoln. As we are both retired , my wife and I purchased a Plug-In Hybrid to help save money on gasoline. For the past three (going on four) months, we have had to pay for gasoline for every mile we have driven. Additionally each day that passes is another day less we have remaining on the original warranty. It would be greatly appreciated if you could respond to this request letting us know when this issue will be resolved. We also ask that Lincoln be obligated to extend a cash penalty to cover the cost of the last four months of gasoline purchases, and finally, to extend the manufacturer's warranty on the battery components to a lifetime warranty - in order for us to feel comfortable in the resolution offered to fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This correspondence comes to you in regard to Safety Recall Notice 24S79 / NHTSA Recall 24V954. I received a notice in February of this year from Lincoln regarding our vehicle (VIN [XXX] )- a 2021 Lincoln Corsair Plug-In Hybrid. The notice instructs us to cease charging the high voltage battery until further notice. The recall notification states that further charging the battery could result in a vehicle fire. The notice finally states that a resolution and parts will be available during the second quarter, which is now. Unfortunately, to date I have heard nothing from Lincoln. As we are both retired , my wife and I purchased a Plug-In Hybrid to help save money on gasoline. For the past three (going on four) months, we have had to pay for gasoline for every mile we have driven. Additionally each day that passes is another day less we have remaining on the original warranty. It would be greatly appreciated if you could respond to this request letting us know when this issue will be resolved. We also ask that Lincoln be obligated to extend a cash penalty to cover the cost of the last four months of gasoline purchases, and finally, to extend the manufacturer's warranty on the battery components to a lifetime warranty - in order for us to feel comfortable in the resolution offered to fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2021 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A manufacturing defect in one or more of the high voltage battery cells may cause the cell to develop an internal short circuit. Which could cause loss of power and increase the risk of a crash. It also states that battery thermal venting potentially resulting in the car to start on FIRE. There are 2 recalls that could result in the car starting on Fire. Lincoln is anticipating a remedy to be available by the end of June. The remedy right now is not to plug in the car to charge the high voltage battery. This car was purchased for the reason it could be plugged in and use electric not gas. There is a 3rd recall for the long block. So, the whole purpose of this vehicle was to save on gas. Which for 6 months is NOT possible.
A manufacturing defect in one or more of the high voltage battery cells may cause the cell to develop an internal short circuit. Which could cause loss of power and increase the risk of a crash. It also states that battery thermal venting potentially resulting in the car to start on FIRE. There are 2 recalls that could result in the car starting on Fire. Lincoln is anticipating a remedy to be available by the end of June. The remedy right now is not to plug in the car to charge the high voltage battery. This car was purchased for the reason it could be plugged in and use electric not gas. There is a 3rd recall for the long block. So, the whole purpose of this vehicle was to save on gas. Which for 6 months is NOT possible.
The contact owns a 2021 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Lincoln Corsair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that an unknown warning light illuminated with a message to “Stop Safely Now” displayed. The contact stated that the vehicle stalled in the middle of the roadway. The vehicle was towed to the dealer where it was diagnosed with the high-voltage battery failure. The contact was informed that the high-voltage battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under NHTSA Campaign Number: 22V331000 (Electrical System). The contact was informed that the VIN was not included in the recall. The failure mileage was approximately 86,384.
The contact owns a 2021 Lincoln Corsair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that an unknown warning light illuminated with a message to “Stop Safely Now” displayed. The contact stated that the vehicle stalled in the middle of the roadway. The vehicle was towed to the dealer where it was diagnosed with the high-voltage battery failure. The contact was informed that the high-voltage battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under NHTSA Campaign Number: 22V331000 (Electrical System). The contact was informed that the VIN was not included in the recall. The failure mileage was approximately 86,384.
The contact owns a 2021 Lincoln Corsair. The contact stated that upon charging the vehicle, the charging cord overheated. The contact stated that the blue led light on the charging cord indicated that the vehicle was charging and then turned red, indicating a charging fault. The contact stated that he then unplugged the charging cord from the wall and noticed that the plug that connected to the plug on the wall had significantly overheated. The dealer was notified of the failure and informed the contact that the failure was associated with an unknown Ford Technical Service Bulletin that had already expired. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 9,000. The consumer stated the new charger cords couldn't be plugged into outlets due to the new design configuration. Dealer advised not to use the original charger cord because of a fire risk.
The contact owns a 2021 Lincoln Corsair. The contact stated that upon charging the vehicle, the charging cord overheated. The contact stated that the blue led light on the charging cord indicated that the vehicle was charging and then turned red, indicating a charging fault. The contact stated that he then unplugged the charging cord from the wall and noticed that the plug that connected to the plug on the wall had significantly overheated. The dealer was notified of the failure and informed the contact that the failure was associated with an unknown Ford Technical Service Bulletin that had already expired. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 9,000. The consumer stated the new charger cords couldn't be plugged into outlets due to the new design configuration. Dealer advised not to use the original charger cord because of a fire risk.
The contact owns a 2021 Lincoln Corsair. The contact stated that the charging port cover had detached. The vehicle was taken to the dealer where it was diagnosed that the charging port cover needed to be replaced. The dealer ordered the replacement part; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 5,000.
The contact owns a 2021 Lincoln Corsair. The contact stated that the charging port cover had detached. The vehicle was taken to the dealer where it was diagnosed that the charging port cover needed to be replaced. The dealer ordered the replacement part; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 5,000.