2017 LINCOLN MKC Engine And Engine Cooling Problems

The contact owns a 2017 Lincoln MKC. The contact stated that the check engine warning light was illuminated. The vehicle was taken to O’Reilly Auto Parts and was diagnosed with a misfire in cylinder #2. The vehicle was then taken to the dealer, where it was diagnosed with a misfire in cylinder #3. The dealer replaced the ignition coils and the spark plugs; however, the failure persisted. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption, and the contact noticed an abnormal odor coming from the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that assistance would not be provided because the vehicle was not covered under warranty. The failure mileage was approximately 190,500.

Mileage: 190,500

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the vehicle jerked. No warning lights were illuminated. The vehicle was taken to a transmission specialty shop and was diagnosed with torque converter failure, which caused transmission failure. The torque converter was replaced. The contact stated that on a separate occasion, days after the vehicle was repaired, the check engine warning light illuminated. The contact pulled into a gas station and turned off the vehicle. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the engine, which caused the cylinder head to crack, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not contacted. The failure mileage was approximately 112,000.

Mileage: 112,000

The contact owns a 2017 Lincoln MKC. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel, followed by a coolant temperature message. The vehicle was taken to a dealer, where it was diagnosed with a hairline crack in the engine. The hairline fracture led to coolant intrusion inside cylinder #2, and the vehicle was diagnosed with engine failure. Upon investigation, the contact discovered Technical Service Bulletins 19-2346 and 22-22229, which the contact linked to the failure. The contact called another dealer about the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 98,690.

Mileage: 98,690

See attached document for complaint.

The contact owns a 2017 Lincoln MKC. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer who diagnosed that the #2 and #3 spark plugs needed to be replaced. The vehicle was repaired; however, two days after the repair, the check engine warning light illuminated again, and the engine started to overheat. The contact checked to coolant level and discovered there was no coolant in the coolant reservoir. The vehicle was taken to a certified mechanic and was inspected, and it was determined that the failure was best diagnosed by the dealer. The vehicle was towed to the dealer and the contact was informed that the vehicle needed additional diagnosis for coolant intrusion to determine if the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2017 Lincoln MKC. The contact stated that upon starting the vehicle, the vehicle was shuddering. The contact stated while driving approximately 30-35 MPH, the message "Engine Overheating" was displayed. The vehicle was taken to an independent mechanic, where the contact was informed that the coolant reservoir was empty. The mechanic added coolant to the vehicle and referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 89,800.

Mileage: 89,800

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed on a road trip, the engine coolant temperature warning light illuminated, and the engine overheated. The contact was able to continue driving to the destination. The contact stated that the transmission and rear brakes and rotors had previously been replaced. The vehicle was taken to the dealer, where the engine was replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 99,800.

Mileage: 99,800

The contact owns a 2017 Lincoln MKC. The contact stated while the vehicle was parked, the vehicle intermittently shuddered. The check engine warning light was illuminated. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Lincoln MKC. The contact stated that the check engine warning light was illuminated. Additionally, the vehicle failed to start while pressing the Start button on the key fob. The contact was able to start the vehicle while pressing the Push to Start button inside the vehicle. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic, where the contact was informed that the vehicle was experiencing excessive coolant consumption. The mechanic diagnosed that there was coolant intrusion in cylinder #2. The vehicle was then taken to the dealer, where the same assessment was made, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.

Mileage: 107,000

The contact owns a 2017 Lincoln MKC. The contact stated while the vehicle was parked, the contact became aware of a leak underneath the vehicle. The vehicle was taken to an independent mechanic where the spark plugs and coils were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic and was diagnosed with a cracked engine block. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 51,000.

Mileage: 51,000

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at various speeds with the heater in the on position, the vehicle overheated. The temperature gauge increased to the highest level. The engine was overheating, and the message was displayed. The contact had to turn the heater off. The contact called the local dealer, where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact mentioned that the vehicle had previously been repaired under NHTSA Campaign Number: 23V378000 (Engine). The manufacturer was notified but provided no assistance and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Lincoln MKC. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2346. The manufacturer was not notified of the failure. The failure mileage was 34,500.

Mileage: 34,500

The contact owns a 2017 Lincoln MKC. The contact stated that coolant was leaking into the engine. Additionally, the brakes were firm while being depressed. The contact stated that the battery was replaced. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 23V378000 (Engine). The failure mileage was approximately 95,000.

Mileage: 95,000

The contact owns a 2017 Lincoln MKC. The contact stated while driving at undisclosed speeds, there was no heat being distributed throughout the vehicle. There were no warning lights illuminated. The contact stated that coolant was leaking into the engine. The vehicle was taken to the local dealer, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contracted but did not assist. The failure mileage was approximately 55,453.

Mileage: 55,453

The contact owns a 2017 Lincoln MKC. The contact stated while driving at approximately 35 MPH, the vehicle shuddered and stalled. The contact was able to pull over. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that cylinder #4 had misfired. The contact stated that the engine block was defective, and the vehicle was leaking coolant. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 26,809.

Mileage: 26,809

The contact owns a 2017 Lincoln MKC. The contact stated that while parked with the engine idling, the engine inadvertently revved. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The contact noticed a cloud of white smoke coming from the exhaust pipe. Additionally, the contact’s husband stated that after his wife turned the vehicle around to drive back home, he noticed white smoke coming from the exhaust pipe. Upon inspecting under the hood, the contact’s husband noticed that the coolant level was low and added coolant. Additionally, the contact‘s husband diagnosed the vehicle with an ODB code reader and retrieved an engine misfire code. The vehicle was taken to the dealer where it was diagnosed that coolant had intruded into cylinder #1 causing engine failure. The vehicle remained at the dealer for further diagnostic tests. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

Mileage: 86,000

The contact owns a 2017 Lincoln MKC. The contact stated that while in a drive-thru line with the vehicle idling, the vehicle started overheating with a message displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.

The contact owns a 2017 Lincoln MKC. The contact stated while driving approximately 40 MPH and accelerating to switch lanes, several unknown warning lights illuminated. The contact was concerned that a major failure might occur and pulled off of the road. The contact turned the vehicle off and had the vehicle towed to a dealer. The dealer diagnosed that the vehicle had a cracked gasket and stated that coolant had leaked into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000