This Problem Across All Years
This is additional information related to my prior complaint 1167880 regarding the 2012 Lincoln MKS steering issue.
This is additional information related to my prior complaint 1167880 regarding the 2012 Lincoln MKS steering issue.
I’ve owned my 2012 Lincoln MKS for 3 years. A warning recently appeared saying “Power Steering Assist Fault,” and now the steering is very hard to turn, especially at low speeds. I’ve already paid around $1,800 in the past to fix this issue once, but now I’m experiencing the same or similar problems again. I haven’t had it officially diagnosed this time because both Ford and the dealer told me it wouldn’t be covered, since the recall (15S18) is now expired. This is a serious safety issue. The car is difficult to control and unsafe to drive. I’m a full-time worker and a father of two toddlers, and I’m still making payments on this car that I now can’t safely use — or only for short trips while constantly worrying about steering failure. I just found out about this old recall, and the dealership never told me anything about it when I bought the car used. I strongly believe I’m experiencing the same issue Ford previously recalled these vehicles for, and I’m asking NHTSA to investigate or reopen the recall so it can be repaired before me or my family is seriously injured.
I’ve owned my 2012 Lincoln MKS for 3 years. A warning recently appeared saying “Power Steering Assist Fault,” and now the steering is very hard to turn, especially at low speeds. I’ve already paid around $1,800 in the past to fix this issue once, but now I’m experiencing the same or similar problems again. I haven’t had it officially diagnosed this time because both Ford and the dealer told me it wouldn’t be covered, since the recall (15S18) is now expired. This is a serious safety issue. The car is difficult to control and unsafe to drive. I’m a full-time worker and a father of two toddlers, and I’m still making payments on this car that I now can’t safely use — or only for short trips while constantly worrying about steering failure. I just found out about this old recall, and the dealership never told me anything about it when I bought the car used. I strongly believe I’m experiencing the same issue Ford previously recalled these vehicles for, and I’m asking NHTSA to investigate or reopen the recall so it can be repaired before me or my family is seriously injured.
After starting the vehicle on Thursday 6/26/2025, the Power Steering Assist Fault message appeared in the message center. The owner's manual was consulted and as recommended, the engine was turned off for over 10 seconds, turned back on, and the message returned. The Power Steering Assist Fault message has appeared each time upon starting the engine (both by remote and push-button) for 8 days and counting. In September of 2015, the recall associated with a fault in the electric power steering system (number 15S18) was completed at the dealership. The recommended maintenance scheduled has been followed since the vehicle was purchased in January 2012.
After starting the vehicle on Thursday 6/26/2025, the Power Steering Assist Fault message appeared in the message center. The owner's manual was consulted and as recommended, the engine was turned off for over 10 seconds, turned back on, and the message returned. The Power Steering Assist Fault message has appeared each time upon starting the engine (both by remote and push-button) for 8 days and counting. In September of 2015, the recall associated with a fault in the electric power steering system (number 15S18) was completed at the dealership. The recommended maintenance scheduled has been followed since the vehicle was purchased in January 2012.
The contact owns a 2012 Lincoln MKS. The contact stated while attempting to drive out of a parking space, the message "Power Assist Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was determined that the Power Steering Control Module (PSCM) needed to be reprogrammed, and the steering rack needed to be replaced. The mechanic related the failure to Ford Campaign Number: 15N01. The vehicle was then taken to the dealer, where the same assessment was made. The dealer ordered the part for the repair; however, the manufacturer's warranty department denied the claim for the repair after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 158,000.
The contact owns a 2012 Lincoln MKS. The contact stated while attempting to drive out of a parking space, the message "Power Assist Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was determined that the Power Steering Control Module (PSCM) needed to be reprogrammed, and the steering rack needed to be replaced. The mechanic related the failure to Ford Campaign Number: 15N01. The vehicle was then taken to the dealer, where the same assessment was made. The dealer ordered the part for the repair; however, the manufacturer's warranty department denied the claim for the repair after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 158,000.
Power Steering Assist Failure
Power Steering Assist Failure
The contact owns a 2012 Lincoln MKS. The contact stated while driving 30 MPH, the vehicle jerked and lost power steering functionality. There was no warning light illuminated. The contact stated that after several minutes the vehicle regained power steering functionality. The vehicle was taken to the dealer and the dealer stated that the lower control arms and bushing needed to be replaced. The vehicle was also taken to an independent mechanic and the mechanic stated that the lower control arms and bushing did not need to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the NHTSA to file a complaint. The failure mileage was 104,000.
The contact owns a 2012 Lincoln MKS. The contact stated while driving 30 MPH, the vehicle jerked and lost power steering functionality. There was no warning light illuminated. The contact stated that after several minutes the vehicle regained power steering functionality. The vehicle was taken to the dealer and the dealer stated that the lower control arms and bushing needed to be replaced. The vehicle was also taken to an independent mechanic and the mechanic stated that the lower control arms and bushing did not need to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the NHTSA to file a complaint. The failure mileage was 104,000.
TL* THE CONTACT OWNS A 2012 LINCOLN MKS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE DEALER STATED THAT THE VEHICLE SHOULD NOT HAVE BEEN INCLUDED IN THE RECALL REPAIR. THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/14/16 LN *JS
TL* THE CONTACT OWNS A 2012 LINCOLN MKS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE DEALER STATED THAT THE VEHICLE SHOULD NOT HAVE BEEN INCLUDED IN THE RECALL REPAIR. THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/14/16 LN *JS
TL* THE CONTACT OWNS A 2012 LINCOLN MKS. WHILE COMING TO A STOP, THE STEERING WHEEL BECAME DRASTICALLY DIFFICULT TO CONTROL AFTER AN AUDIBLE AND POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000. UPDATED 8/6/15*CN
TL* THE CONTACT OWNS A 2012 LINCOLN MKS. WHILE COMING TO A STOP, THE STEERING WHEEL BECAME DRASTICALLY DIFFICULT TO CONTROL AFTER AN AUDIBLE AND POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000. UPDATED 8/6/15*CN