2013 LINCOLN MKX Service Brakes Problems

Brake failure. Pedal drops, especially when ABS is activated. Dealer diagnosed ABS control module and HCU hydraulic leak. Parts for this are on back order per dealer leaving me with a dangerous driving situation or inability to use my vehicle. No warning lamp or message displays. The fact that the parts to fix a major safety item are not available is unacceptable.

My brakes have failed on this car three times. I had new front and back brakes installed on [XXX] mileage 44882. Again my brakes failed on [XXX] mileage 47626. A new brake booster was installed along with front brakes. Again on [XXX] brakes failed again and a brake booster and front brakes were installed. Mileage 54924. Today I was driving to my daughters house in Zanesville, Ohio and my brakes failed again. My car is still down in Zanesville because I could not drive it home. The mileage is 57000. Every time this happens I risk an accident. Even though the brake booster is covered by extended warranty, because Lincoln knows about this problem, I still have to pay for brakes and other cost. Isn't there anything that can be done about this? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On two occasions i was on my way to church when the brake pedal went completely to the floor with no braking effect. i pumped the brake peddle several times and then in both instances braking was reestablished. These instances happened about a month and a half apart.

In June 2024, i received a letter dated March of 2024 for a Customer Satisfaction Program 13N02 that ended before i had a chance to take my vehicle into the repair shop to have this item fixed. Actually, i received the letter past the date that it could qualify for the repair as it was 10 years from the original warranty or 150,000 miles. My original warranty start date was December 2013. So they sent the "Customer Satisfaction Program notice 13N02" After the date it could be repaired. I called the dealership anyway, despite their error, to see if they may want to fix this Spongy Break Pedal anyway since they had messed up their mailing date. (Shultz Lincoln in Wexford, PA) They declined and told me they would be happy to look at it for a low fee of $180.00. I told them they should do it for free. I then called Lincoln directly where i spoke with a very nice gentleman. He looked through every possible scenario and decided that i was not able to get it fixed under the program. There really should be some type of law disallowing them to send out post dated letters knowing very well that they were not going to fix it because it was past the date of repair. My brake pedal hits the floor when i try to stop and if i do not push on the pedal hard enough to brake without the booster kicking in, i bump into things. Solution, i have attached a 2 channel dash cam to the vehicle with a live feed posted to a server in order to document my death caused by Lincoln. I have instructed my attorneys to release the feed upon my death and have authorized a law suit in my name. if won, they have been told to distribute the money to all of the homeless people that the Lincoln Executives drive past with their pocket tight and windows up every day on their way to work. This should be a crime. They should fix their safety issues, they should not be allowed to send out notices offering to pay for repairs that they do not plan on repairing. Also, they could spare a dollar for the Homeless

Brake booster is a known issue with these cars. It failed today and my car has 100,000 miles. Ford has issued a customer satisfaction notice, but they refuse to fix my car because it was built 3 months too early.

Our car has been having issues with the breaks. At random times the break peddle gets very spongy and has to be pushed to the floor before the brakes will activate. The reduced break pressure has caused near crashes as the vehicle does not slow down when the breaks are pushed until the pedal is pushed to the floor. We took the car into a Lincoln dealership and they spent a day looking at the vehicle. The mechanic informed us that the vehicle has a faulty ABS pump and that the part needs to be replaced to remedy the brake issue. We were told by the Lincoln dealer that the part is on back order and that this part is known to fail on our year and model of car.

The contact owns a 2013 Lincoln MKX. The contact stated that after her daughter started the vehicle, the parking brake failed and the vehicle began to roll. As a result, the vehicle rolled 300 yards downhill, running over the driver, who had attempted to physically stop the vehicle and came to a complete stop after colliding with a building. The air bags did not deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The driver was taken to an area hospital and treated for a sprained hip, a sprained ankle, and various contusions. The vehicle was taken to the dealer, who determined that the vehicle was functioning as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 243,000.

Mileage: 243,000

We have had numerous failures in the braking system. This started with occasional spongy pedal issues that resulted in replacement of the brake booster. This started a two year long journey to repair brake issues. This has gone thru two of the most reputable auto mechanic shops in our area. We have gone thru three brake boosters, one master cylinder, and about to replace the second ABS hydraulic unit. The ABS hydraulic/module unit is the most frustrating because it is failing at such a rate the mechanics cannot get them new and we have had to use refurbished ones. This is a tremendous safety issue and we as consumers are working diligently to repair the issues... only to have erratic unsafe braking conditions. This is a huge lawsuit waiting to happen if Ford/Lincoln does not address the issues and research a solution.

Brakes loose pressure and break pedal has to be pushed to the floor before speed is reduced. Likely an issue with the break booster.

When driving the vehicle, the brakes got stiff and mushy and hard to stop the car. There was not indicator on the dash there was an issue with the brakes. Had it checked by a mechanic and he stated it needed to go to the dealership since it was the brake booster which needed attention. I looked for recalls on this model and they had one in 2015 time frame, but I did not purchase it used until 8/17 after the recall. I set an appointment with the Stumpf Ford where they confirmed it was the brake booster. I also found numerous (43) complaints about the same issue with the 2013 Lincoln MKX. I fortunately did not have an accident when this happened, but feel there are issues around the brake booster and it is a hazard for my self and other drivers if there had been an accident. The dealership had stated there was a recall which ended in 2015 for that model, but that there is one on going from 2018 until 2025 for the MKZ. As stated this is a safety issue for the driver of the car and other drivers.

Fault ABS module. Common complaint on this vehicle.

While driving on Sept 22 2023 I hit a pothole and immediately felt a change in the pressure in the gas pedal, upon braking I noticed a loss of pressure in the brake system. Vehicle was slow to respond to applicsation of brake pedal to where I had to move my seaty forward so that I could depress the pedal to the floor ( im 4'10" and could not apply the brake to the degree needed to stop my vehicle from the seat position I usually drive in). When pressing the brake pedal it felt as if it wanted to engage the ABS system but was not doing so and I would have to press the pedal to the floor which then would bring me to a jolting stop. I don't know how to explain it but there was also a differnce in the feeling of pressure when pushing on the gas pedal so whatever happened affected pressure in both the fuel and brake syatem foot pedals. I have not had the vehicle inspected as of writing this, nor have I reported it to Police as I did not experience a collisionbeing that it happened a short distance from my house abnd the vehicle has not been driven since the issue began yesterday morning Sept 22 2023.

lOSS OF PRESSURE IN BRAKES AND FUEL FOOT PEDALS AFTER HITTING A POTHOLE. PRESSURE WAS SO LOW IN BRAKES I HAD TO PRESS BRAKE PEDAL TO FLOOR TO COME TO A JERKING STOP. IT FELT AS IF THERE WAS NO BRAKE AT ALL AS IT WAS SLOW TO BRAKE COMING TO AN ABRUPT STOP ONCE PEDAL FLOORED. I DO NOT HAVE DOCUMENTATION FROM SERVICE CENTER AS I HAVE NOT HAD IT LOOKED AT SINCE THE ISSUE HAPPENED YESTERDAY MORNING, AND I HAVE NO POLICE REPORT AT THIS TIME AS THERE WAS NO CRASH.

Brakes went out completely and it took several times to hit the brakes in order for you to stop. I almost had to choose hitting a pole to keep from endangering someone else. I could have lost my life. I am still frightened about this incident. After having the brake pads and rotors replaced, for $500, at Jiffy Lube, the vehicle still wouldn’t stop. I contacted Ford to inform of the issue and was informed that’s there two active recalls. After I found out there was a recall on the brake booster, I had the vehicle towed to Ford AutoNation, Arlington, Tx. They told me they were two weeks behind and would get to the vehicle ASAP. Waited over three weeks and not until the week of September 11, 2023, I was informed, that the recall expired in March 2023. I purchased vehicle in 2017. The incident occurred in July 2023. I informed them that this isn’t fair, because from research, several consumers are still complaining about the brake booster going out. I called Ford and was advised the same thing. I asked to speak with someone above and was informed, I’m it. He was the case manager. I called AutoNation back asked if they can give me a discount. Finally, I was advised repairs would go from $1413 to $865. I still feel the recall should be honored. I had no idea about this recall and it went out when it did. I guess Ford doesn’t care about their consumers life or the life of others that could have been hurt or killed. This is very poor customer service. So now, I have to spend more money which is now coming to a total of $1913, (includes brake pads/rotors), and Ford took approximately $600 off repairs, still leaving me with almost $900 out of pocket. Please assist me with my concern to this matter.

The brake booster on this car is going bad. It is exactly the same part that was recalled on our daughter's 2013 Ford Edge. There are no warning lamps or other feedback to the driver. It is an audible sound of air escaping that I recognized from her experience. It is not yet difficult to make the car stop, but, it is a significant concern. I first heard the issue in August of this year at just over 108,000 miles. It has not been inspected by a mechanic yet, I will be taking it in. This is a significant issue. It is continuous and I first thought it was in the air conditioning. My husband identified it as the same sound we heard on my daughter's edge.

The contact owns a 2013 Lincoln MKX. The contact stated while driving 35 MPH and attempting to decelerate, the brake pedal was depressed and went to the floorboard, but the vehicle failed to stop as needed. After pumping the brake pedal, the vehicle was able to come to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake master cylinder. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed an additional failure with the ABS. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 126,000.

Mileage: 126,000

The contact owns a 2013 Lincoln MKX. The contact stated that while her father was driving at an undisclosed speed, the brakes became inoperable; however, the contact stated that her father was able to safely drive the vehicle to the residence. The vehicle was driven to an independent mechanic, where it was diagnosed as a brake control module failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

Without any warning light on dashboard, brake pedal on our 2013 Lincoln Mkx became very difficult to press. So difficult my wife is unable to do so at all. Takes an alarming amount of space to come to a complete stop. Very dangerous and almost caused an accident. A recall took place a few years back before we owned this vehicle (recall 13n02) and listed brake booster as the cause up through the 2013 model. For some reason our vehicle was not included. Regardless of if manufacturer says the problem was resolved by the time our vehicle was manufactured, that is clearly not the case. I have read countless testimonials from people in similar situations (same vehicle, year,and problem), so why is this not being addressed? Why has this recall not been reopened? Do you really need to wait until enough people have been effected, or enough accidents have been reported, or enough lives have been lost before this becomes something you'll address? This is extremely dangerous, happened with no warning, and I'll be damned if I'm going to wait on the sidelines until someone finally decides to pay attention. Somebody needs to do their damn job and get on this. For Christ's sake, do better

When braking there is no resistance on the brake pedal and is slow to break. Very scary when it randomly happens when driving and unable to quickly stop!

Had to press brake pedal very hard, brakes were not working well. All pads/rotors were good. Had to bring it to a dealer and they said the brake booster had to be replaced. I noticed there was a recall on later model MKXs but for some reason not the 2103 - it seems like the problem affects a lot of people though.

I had to get my brake booster replaced as it caused delayed braking almost causing me to crash

2013 LINCOLN MKX, CONSUMER WRITES IN REGARD TO DEFECTIVE ABS HYDRAULIC UNIT.

When stepping on the brake pedal about four months ago, it traveled nearly to the floor with correspondingly poor breaking but better than nil. Although it could be pumped up a bit to improve stopping it would continue to travel toward the floor. There was not room between the floor and pedal for the toe of my shoe. It was repaired with parts that were not Ford a Lincoln OEM. Two months later, it happened again and was repaired with OEM booster and master cylinder. It has again happened in Jan 2022 with about 130,000 miles. I’ve read some of the issues with the booster but this has defied competent, hopefully competent, technicians on two prior occasions.

AS I WAS DRIVING THE BREAK PEDDAL SEEM LIKE IT HAD GOTTEN LOOSE AND ON ITS ON WAS LITERRALY PUSH ALL THE WAY DOWN HOW EVER I WAS NOT ABLE TO STOP AND I HIT A VEHICLE I WAS NOT SPEEDING HOW EVER WAS A SOFT HIT BUT BREAKS ARE MALFUCTIONING\

Have a hard brake pedal. U0401 code. Ford replaced battery. It got rid of code but still had a hard brake pedal. Ford replaced power assist unit. That fix the problem.

Brake Booster faulty almost caused me to not to be able to come to a complete stop in traffic. My thoughts were that I needed to have brakes replaced. I did have front and back replaced. But braking are still the same the same ..not coming to a complete stop, hissing sound.

The Brake Booster on my vehicle failed. I had it replaced and two years later it failed again. Many owners of the 2013 Lincoln MKX have this same issue. This is very dangerous and it putting my families and others lives in danger if my brakes were to completely fail while driving down the highway. There should be some kind of recall on this as I have seen thousands of complaints for the same thing on this exact thing.

The brake booster went out, as well as the PTU

Brake Booster problem. When looking online this is a common problem with my year make and model. This is very dangerous concern as I had my children in the car and my brakes would not stop no matter how hard I pressed my brakes. I was lucky there was no on coming traffic or I would have been in an accident

Our Lincoln MKX had a failure of its power brake booster showing no warning indicator light on the dashboard. The brakes felt like they had air in the lines and excessive pumping was needed to build pressure on the brake pads which eventually needed to be pushed close to the floor in order to stop. We made an appointment at the Ford Dealership. But, since it was a long distance from our home, and not to put us in danger of getting into an accident, we made it to the closest brake repair business we could find that was close to our home. It was found that our Power Brake Booster & Brake Master Cylinder needed to be replaced. We are the 2nd Owners of this Vehicle & we learned that there was an a Customer Satisfaction Program 13N02 - Supplement #1 for certain 2010-2013 Model Year MKX (& Edge) Vehicles that had an Extended Warranty Coverage on Brake Boosters. Our car VIN # falls in the timeframe of this. Moreover, when the Vehicle was purchased from the Ford/Lincoln Dealership, it had 33,341 miles on it & it now only has 51,920. The Customer Satisfaction Program repairs the issue with the power brake booster at no cost within 10 years & on cars up to 150,000 miles. We had to pay out of pocket for our repair & need assistance in getting reimbursement for this expense. This unsafe occurrence also lead to having to replace a Stop Lamp Switch on 02/4/22 which failed & we were charged again (in less than a month's time) for another switch. It was also found on that repair that the booster mount on the inside under the dashboard was not tight & it had a stripped fastener. Now it is being recommended that a removal of the brake booster & master cylinder be inspected for proper installation and that a cut-out of that stripped fastener be done. Access to this requires removal of the instrument panel & steering column to access the firewall to get to the fastener. Invoices related to all this are attached for review except for the last noted recommendations.

The contact owns a 2013 Lincoln MKX. The contact stated while driving approximately 50 MPH and attempting to depress the brake pedal, the brake pedal went all the way to the floorboard and failed to stop the vehicle within a reasonable time frame. The contact was able to pull over and restart the vehicle after waiting approximately 10 minutes. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 125,482.

Mileage: 125,482

My brakes failed. I did not have a vehicle crash. I was pulling out of a parking lot and I was far enough behind the other car to avoid an accident. I took my 2013 Lincoln MKX to the Lincoln dealer and found that there is a 13no2 bulletin but it does not include my car even though they found that the brake booster is bad. I received no notice regarding this problem from Ford and no message on my car. There were no warning messages. I have 47,000 miles on my car.

The contact owns a 2013 Lincoln MKX. The contact stated while driving 30 MPH, he heard an abnormal noise and had to depress the brake pedal to the floor to stop the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the brake booster system needed to be repaired. The vehicle was repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 102,000.

Mileage: 102,000

The power brake booster failed. This happened without any warning or warnings lights coming on. We noticed a hissing sound when using the brakes and a spongy feel. We often had to push the brake almost to the floor in order to stop the car! This put us and others at risk because the brakes were not working properly. We took the car to an auto repair shop and they diagnosed the issue as the power brake booster needing to be replaced. This first started happening a couple days ago. We are now afraid to drive it. Upon doing research, we noticed this is a known issue with Ford and Lincoln and our car was manufactured one month outside of the Customer Satisfaction Program 13N02. This program repairs this exact issue at no cost within 10 years and on cars up to 150k miles. Our car has 81k miles on it. There is no question about the dangers of these vehicles on the road. There should be a recall and it should be extended to cover OUR CAR. We should not have to pay out of pocket for the EXACT same issue others whose car was manufactured one month earlier are being covered for. The issue was clearly not resolved when our car was manufactured. Please look into this.

WHEN TRAVELING DOWN A BUMPY ROAD, I DEPRESSED THE BRAKE PEDAL JUST AS I HIT A RATHER LARGE BUMP. THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR. FROM THAT POINT ON, I HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES JUST TO GET THE BRAKES TO ACTIVATE AND SLOW THE VEHICLE DOWN. THIS IS A KNOWN ISSUE WITH VALVES STICKING IN THE ANTI-LOCK BRAKING SYSTEM ON THE FORDS AND LINCOLN'S. IN ORDER TO BE ABLE TO DRIVE THE VEHICLE, I HAD TO REMOVE THE 40AMP ABS PUMP FUSE AND THE 10AMP ABS MODULE FUSE. I NOW HAVE PERFECT BRAKE PEDAL PRESSURE, BUT THE ABS LIGHT AND BRAKE LIGHT ARE ILLUMINATED ON MY DASH. THIS ALMOST CAUSED AN ACCIDENT. LUCKILY, I WAS TRAVELING ON A ROAD WITH NO TRAFFIC. THIS SHOULD BE A RECALL, SINCE THE EARLIER VERSIONS OF THIS VEHICLE WERE RECALLED FOR SIMILAR PROBLEMS.

STEPPED ON BRAKE, MADE NOISE AND PEDAL WENT ALL THE WAY TO TO THE FLOOR AND WOULD NOT STOP ALMOST HITTING CAR IN FRONT OF ME.

Mileage: 70,000

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AND COMING TO A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO LOWER, CAUSING THE BRAKING DISTANCE TO BE EXTENDED. AFTER THE VEHICLE CAME TO A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO BILL HOOD FORD (1500 N. MORRISON BLVD, HAMMOND, LA 70401) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER BRAKE BOOSTER WAS FAULTY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.*DT*JB

Mileage: 107,000

CONTINUED BRAKING PROBLEMS, I REPLACED ALL 4 WHEEL CALIPERS , ROTORS PADS AND CYLINDERS APPROX. 1 YEAR AGO. I HIT A BUMP AND THE BRAKE PEDAL WENT ALMOST TO THE FLOOR. I CHANGED THE BRAKE FLUID AND THE ABS PUMP. THE BRAKE PEDAL IS STILL MUSHY

Mileage: 82,000

WHILE IN ANY ROAD CONDITION AND NORMAL DRIVING THE BRAKE PEDAL WHEN PRESSED GOES VERY CLOSE TO THE FIREWALL FLOOR WHEN BRAKING AN ITS A VERY SOFT BRAKING, ITS VERY HARD TO GAUGE HOW MUCH PRESSER TO APPLY TO THE BRAKE PEDAL. THERE WASN'T ANY ACCIDENT. FW

BRAKE PEDAL GOES TO THE FLOOR OR FIREWALL WHEN BRAKING. THE BRAKES SEEMED TO GET BETTER BUT CONDITION RETURNED. THIS BACK AND FORTH HAS HAPPENED TWICE BUT NOW THE BRAKE AREN'T GETTING BETTER. ALL OF THESE BRAKING SITUATIONS ARE HAPPENING ON CITY STREETS HIGHWAYS, TURNING ALL WHILE IN MOTION. LINCOLN MKX 2013. *TR

I PURCHASED MY VEHICLE 2 YEARS AGO WITH ONLY 36K MILES. 10 MONTHS AGO I NOTICED ON OCCASION THAT AFTER SHIFTING TO PARK THE VEHICLE WAS NOT RECOGNIZING AND ALERT SAID TO SHIFT TO PARK. ALSO WHILE BRAKING ON HILLS I COULD FEEL PRESSURE BUILDING UP AND PRESSING AGAINST MY FOOT CAUSING ME TO BE FORCED TO PRESS VERY HARD TO STOP,THIS CONTINUED ONLY ON OCCASION UNTIL RECENTLY WHILE STOPPED AT A TRAFFIC LIGHT MY CAR WILL LOOSE POWER AND THE LOW ENGINE PRESSURE LIGHT BEEPS 3 TIMES. AS THIS HAS PROGRESSED MY VEHICLE IS NOW UN DRIVEABLE. I TOOK MY VEHICLE TO LINCOLN DEALER IN SPOKANE WA AND WAS TOLD THE BRAKE BOOSTER WAS FAILING AND THERE WAS AN ACTIVE RECALL FOR THIS ISSUE BUT THEY WERE UNABLE TO REPAIR BECAUSE MY VIN # WASN'T SHOWING THAT MY VEHICLE WAS INCLUDED IN RECALL. PLEASE HELP *TR

Mileage: 56,000

AROUND SEPTEMBER 2019, THE BRAKE BOOSTER ON MY LINCOLN MKX BEGAN FAILING, GETTING WORSE AND WORSE QUICKLY. IT GOT TO THE POINT THAT I HAD TO ALMOST STAND WITH TWO FEET ON THE BRAKE TO MAKE THE CAR STOP. (WHICH WAS FRIGHTENING WHEN I WAS TRYING TO STOP THE CAR BEFORE HITTING THE ONE IN FRONT OF ME, EVEN THOUGHT I WAS ONLY GOING ABOUT 30-40 MPH). WHEN I PRESSED THE BRAKE THE PEDAL WOULD SLIGHTLY DEPRESS, THEN HISS AND THEN WITH MY INCREASED PRESSURE ON THE BRAKE PEDAL IT WOULD DEPRESS FURTHER, SEEMINGLY CLOSE TO THE CAR FLOOR. THE CAR BECAME INCREASINGLY DIFFICULT TO STOP. MY MECHANIC SAID MY BRAKE BOOSTER NEEDED REPLACED AND THAT THERE WAS AN EXTENDED WARRANTY ON THE PART. I PURCHASED THE CAR USED. I CALLED FORD AND GAVE THEM MY VIN NUMBER AND THEY SAID THAT THE BAD PARTS STOPPED BEING USED IN MARCH OF 2013 AND THAT MY CAR WAS PRODUCED IN MAY OF 2013. WELL OBVIOUSLY SINCE I HAD THE EXACT SAME PROBLEM AS THAT WHICH WAS THE SUBJECT OF THE RECALL, THE BAD PART WAS USED IN MY CAR AS WELL. FORD OPENED A CASE (#24559511K4) BUT REFUSED TO COVER THE REPAIR. I HAD TO PAY OUT OF POCKET TO HAVE MY CAR REPAIRED SINCE IT WAS DANGEROUS TO CONTINUE TO DRIVE. THE MILEAGE ON THE CAR AT THE TIME OF REPAIR IN OCTOBER 2019 WAS 110,334. I BELIEVE THE FORD SHOULD REIMBURSE ME FOR THE COST OF THE REPAIR.

Mileage: 110,000

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GREG SWEET FORD (440-593-7736, LOCATED AT 4011 E CENTER ST, NORTH KINGSVILLE, OH 44068) WHERE THE BRAKE MODULE (PART NUMBER: DT4Z2C215A) WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

Mileage: 62,000

THE VEHICLE WAS IN MOTION WHEN BRAKE PRESSURE WAS LOST AS I WAS TURNING RIGHT. I HAVE TO PUSH THE BRAKE ALL THE WAY INTO THE FLOOR BOARD. THIS HAS HAPPENED THREE OTHER TIMES, WHERE THE BRAKES EVENTUALLY RESET THEMSELVES TO WHERE I GENTLY PUSH DOWN ON THE BRAKE PEDAL. AT THIS MOMENT I HAVE TO PUSH HARD ON THE BRAKE PEDAL ALL THE WAY DOWN TO THE FLOOR BOARD.

Mileage: 139,800

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND AN ABNORMAL HISSING NOISE WAS DETECTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAM FORD LINCOLN (905 BRADY AVE, STEUBENVILLE, OH 43952, (740) 283-4131) WHERE IT WAS DIAGNOSED THAT THE VACUUM BOOSTER NEEDED TO REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.

Mileage: 109,000

THERE HAS BEEN A HISSING NOISE MADE WHILE DEPRESSING THE BRAKE PEDAL FOR SEVERAL MONTHS. LATELY, WHILE PRESSING THE BRAKE PEDAL, IT FEELS 'SPONGY' WITHOUT A NOTICEABLE EFFECT ON BRAKING PERFORMANCE. JUST RECENTLY, THE EFFORT REQUIRED TO STOP THE CAR HAS INCREASED TO THE POINT THAT IT FEELS LIKE THE POWER BRAKING SYSTEM IS HARDLY ASSISTING. THIS MATCHES THE DESCRIPTION OF FIELD SERVICE ACTION 13N02 ISSUED BY FORD/ LINCOLN, WHICH ONLY APPLIES TO "CERTAIN" VEHICLES. HOWEVER, UPON CONTACTING A LOCAL DEALERSHIP AND THE NATIONWIDE CALL CENTER IT WAS DISCOVERED THAT THIS VEHICLE WAS EXCLUDED FROM THE FSA. THIS IS A POTENTIALLY LIFE THREATENING ISSUE, ESPECIALLY IF AN INDIVIDUAL DID NOT HAVE THIS SERVICED AND RELIED SOLELY ON DRIVING WITHOUT POWER BRAKES. FORD/ LINCOLN SHOULD NOT BE ABLE TO PICK AND CHOOSE "CERTAIN 2010-2013 MODEL YEAR EDGE AND MKX VEHICLES" WHEN IT IS APPARENT FROM REVIEWING FORD EDGE AND LINCOLN MKX REPORTS ON CARCOMPLAINS.COM THAT BOTH VEHICLES EXHIBIT THIS ISSUE FREQUENTLY, AND THAT FORD/ LINCOLN HAVE EXCLUDED NUMEROUS VEHICLES FROM REPAIRS. THE COMPANY IS AWARE THAT AN ISSUE EXISTS, BUT THERE ARE MULTIPLE INSTANCES OF FORD/ LINCOLN REFUSING TO REPLACE A FAULTY PART THAT SHOULD LAST THE LIFE OF A VEHICLE. IT IS UNACCEPTABLE TO ALLOW A COMPANY TO OPERATE IN THIS MANNER.

Mileage: 93,000

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 60 MPH, THE BRAKES FAILED. THE CONTACT DROVE TO APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WHERE IT WAS DIAGNOSED THAT THE BRAKE POWER BOOSTER MALFUNCTIONED AND NEEDED TO BE REPLACED; HOWEVER, THEY DID NOT HAVE THE PART AVAILABLE. THE DEALER STATED THAT THE VEHICLE SHOULD NOT BE DRIVEN BECAUSE THE BRAKES COULD FAIL COMPLETELY. THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN FORD DEALER AND REPAIRED AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 38,700. *BF CONSUMER SAYS THAT FAILURE IS SIMILAR TO THE FORD EDGE WHICH HAD A RECALL. CONSUMER MADE MANUFACTURER AWARE OF THIS CONNECTION, BUT THEY STILL REFUSED ASSISTANCE. *DL

Mileage: 38,700

MY VEHICLE'S POWER SHUT DOWN WITHOUT ANY WARNING ON BUSY CITY STREET (3 LANE ROAD). I WAS UNABLE TO STEER OR BRAKE. I HAD TO COAST OFF THE ROAD UNTIL CAR STOPPED. THEN I PUT IT INTO PARK. IT RESTARTED AND DROVE FINE AFTER THE RESTART. VERY SCARY. THANKFUL I WASN'T DRIVING 70 MPH ON BUSY INTERSTATE. THROTTLE BODY REPLACED RECENTLY AS ENGINE HAD BEEN BUCKING AND WASN'T ACCELERATING WHEN GAS PEDAL WAS DEPRESSED.

Mileage: 61,800

SOMEONE AT THE COMPANY EVIDENTLY DOES NOT UNDERSTAND THE AUTO ASSEMBLY PROCESS WHEREIN THE COMPONENT SUPPLIERS ARE REQUIRED TO WAREHOUSE COMPONENTS AND ASSEMBLIES FOR JUST IN TIME DELIVERY TO THE ASSEMBLY PLANTS. COMPONENTS AND ASSEMBLIES ARE STORED AND DELIVERED AS RETRIEVED , NOT IN ORDER OF MANUFACTURE, SO THE THE LAST PARTS DELIVERED MAY HAVE BEEN BUILT MONTHS BEFORE DELIVERY. BY SETTING A DEADLINE MANUFACTURE DATE OF MARCH 2013 FOR VACUUM BOOSTER ASSEMBLY YOU ARE ASSUMING THAT ALL THE DEFECTIVE PARTS HAVE BEEN PURGED FORM THE SYSTEM, WHEN THAT IS PROBABLY NOT THE CASE. SO MY 2013 LINCOLN MKX #2LMDJ6JK2DB[XXX] COULD POSSIBLY HAVE A VACUUM BOOSTER ASSEMBLY MANUFACTURED IN 2012, YET YOUR SYSTEM REFUSES TO ALLOW REPLACEMENT. THIS IS TOTALLY UNFAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Mileage: 113,000

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 65 MPH, THE CONTACT WAS UNABLE TO STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD WHERE IT EVENTUALLY STOPPED. THE VEHICLE WAS TAKEN TO STAR LINCOLN (24350 WEST 12 MILE ROAD, SOUTHFIELD, MI, 48034, (248) 354-4900) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE BRAKE BOOSTER WAS REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE FRONT BRAKES WERE PREVIOUSLY REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKE BOOSTER WARRANTY COVERAGE WAS FOR TEN YEARS AND 150,000 MILES. THE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

ON JULY 18, 2019, THE BRAKES ON MY 2013 MKX SUDDENLY BECAME VERY STIFF WITH POOR BRAKING WHILE DRIVING IN TOWN. I IMMEDIATELY TOOK IT TO A LOCAL SERVICE CENTER AND WAS INFORMED THAT THERE WAS A SAFETY RECALL ON THE 2013 MKX BRAKES AND IT WAS SUGGESTED I TAKE IT TO THE LOCAL FORD DEALERSHIP. I WENT DIRECTLY THERE (LESS THAN 1 MILE) IT WAS DIAGNOSED BY THE SERVICE WRITER TO BE A DEFECTIVE BRAKE BOOSTER (BRAKE PEDAL STIFF, THEN WHILE PRESSING THE PEDAL, IT WENT TO THE FLOOR, AND A WHISTLING NOISE WAS HEARD) I HAD THE BRAKE BOOSTER REPLACED THE FOLLOWING DAY, HOWEVER THAT WAS NOT THE ONLY PROBLEM. THE BRAKES WENT FROM STIFF WITH POOR BRAKING ABILITY TO ABSOLUTELY NO BRAKES AT ALL. INFORMED THAT THE PART NEEDED (ABS MODULE) IS ON NATIONAL BACKORDER-NONE CURRENTLY AVAILABLE IN THE UNITED STATES. MY CAR IS STILL AT THE REPAIR SHOP WAITING FOR THE NECESSARY PART TO COMPLETE THE BRAKE JOB. TODAY'S DATE IS AUGUST 7, 2019. THE PART IS ON EMERGENCY ORDER, THERE IS NO INDICATION AS TO WHEN THE PART WILL BECOME AVAILABLE. I AM STRANDED WITHOUT A CAR. I HAVE READ SEVERAL REPORTS OF EXACTLY THE SAME PROBLEM WITH THE 2013 LINCOLN MKX BRAKES AND SOME WERE RECALLED. I WAS INFORMED THAT MINE WAS MANUFACTURED IN MAY 2013 AND THE RECALL ONLY COVERED THOSE MANUFACTURED THROUGH MARCH 2013. I SEEMS OBVIOUS TO ME THAT THE PROBLEM WITH THE BRAKES WAS NOT RESOLVED AT THE MANUFACTURING PLANT, OR THE EXACT SAME ISSUE WOULD NOT STILL BE OCCURRING. THIS IS A SERIOUS SAFETY ISSUE. DO WE HAVE TO WAIT TILL DEATHS AND SERIOUS INJURIES OCCUR BEFORE FORD COMPANY WILL DO THE RIGHT THING AND RECALL ALL 2013 LINCOLN MKX. I HAD PLANS TO DRIVE MYSELF AND 2 GRANDSONS 300 MILES TO THE BEACH ON JULY 19, WE WERE ALL DISAPPOINTED THAT OUR VACATION HAD TO BE CANCELLED, BUT I SHUTTER AT THE THOUGHT OF DRIVING ON THE INTERSTATE AND SUDDENLY HAVING NO BRAKES. PLEASE DO THE RIGHT THING - RECALL 2013 MKX

Mileage: 65,044

I WAS DRIVING ON INTERSTATE 69 IN HOUSTON, TEXAS WHEN I FEEL LT LIKE THE BRAKE PETAL WAS HARD TO PUSH AND ALSO HEARD A SOUND FROM THE DASH. THIS TERRIFIED ME SO I GOT OFF THE FREEWAY AND IMMEDIATELY LOOKED UP BRAKE CHECK LOCATION TO GO GET THE BRAKES CHECKED. I FOUND ONE 8 MILES AWAY AND DROVE THERE AND EXPLAINED TO A TECHNICIAN WHAT HAD HAPPEN. THE TECHNICIAN GOT INTO MY LINCOLN AND STEPPED ON THE BRAKE PEDAL AND SAID IT'S GOING ALL THE WAY DOWN TO THE FLOORBOARD AND HARD TO PUSH. AND HE ASKED ME IF IT FELT HARDER TO PUSH. I TOLD HIM YES. HE CHECKED THE BRAKES OUT AND TOLD ME IT WAS THE BRAKE BOOSTER. HE SAID WITH ONLY 41,700 MILES HE HIMSELF WOULD TAKE IT BACK TO THE DEALERSHIP. WE DON'T LIVE IN HOUSTON, AND WE WERE ON THE WAY HOME FROM HOUSTON AFTER MY HUSBAND HAVING SURGERY AND I NEEDED TO GET HIM HOME. WE HAD NO CHOICE BUT TO DRIVE HOME. I DROVE IN THE MIDDLE LANE AT 55 MPH AND KEEPING A DISTANCE IN FRONT OF ME. WHEN I WOULD USE THE BRAKE I WOULD HAVE TO START BRAKING WAY AHEAD WHEN SOMEONE WOULD CUT I FRONT IF ME BECAUSE THE BRAKES WERE BARELY WORKING. I BABIED THE BRAKES ALL OUR 4 HOUR DRIVE HOME. PLEASE INFORM ME WHAT CAN BE DONE. THIS SHOULD NOT BE HAPPENING TO A VEHICLE WITH ONLY 41,700 MILES. WE BOUGHT IT USED IN 2017 AFTER HURRICANE HARVEY. I'M THINKING THERE WAS A RECALL ON THE BRAKING SYSTEM AND IT WAS NEVER DONE BY THE PRIOR OWNERS AND THEY DECIDED TO SELL IT. THIS SHOULD APPLY TO THE LEMON LAW. BECAUSE WE WERE SOLD A DEFECTIVE VEHICLE. WE COULD HAVE BEEN KILLED DRIVING ON A BUSY INTERSTATE IN HOUSTON TX. TERRIFYING DRIVING HOME. I

BRAKE BOOSTER ISSUE

Mileage: 10

I PURCHASED THIS CAR IN SEPTEMBER 29, 2013, WITH 3 MILES ON IT. IT CURRENTLY HAS JUST OVER 20,000 MILES ON IT. THE BRAKE BOOSTER STARTED HISSING, SQUEALING, WHEN I DEPRESSED THE BRAKES TO START THE CAR LAST WEEK, BUT I THOUGHT IT WAS BECAUSE I HAD JUST WASHED THE CAR. NOW THE CAR WAS JUST OUT OF WARRANTY. THIS SHOULD BE COVERED UNDER THE WARRANTY, BUT LINCOLN WANTS $1,000 TO REPAIR.

Mileage: 20,000

WHILE DEPRESSING THE BRAKE PEDAL, A HISSING NOISE CAN BE HEARD COMING FROM THE VEHICLE AND THE PEDAL EFFORT REQUIRED TO STOP THE VEHICLE HAS BECOME HARDER. WHILE INVESTIGATING THIS MATTER, MY MECHANIC FOUND A RECALL CONCERNING THE EXACT SAME ISSUE I WAS HAVING ON THE SAME EXACT MAKE, MODEL, AND YEAR AS MINE (RECALL NUMBER 13NO2). WHEN I WENT TO THE FORD SERVICE DEPARTMENT, I WAS TURNED AWAY AS MY VIN WASN'T FOUND UNDER THAT RECALL EVEN THOUGH THEY ACKNOWLEDGED THAT MY VEHICLE WAS HAVING THE SAME ISSUES AS THE RECALL STATED FOR THE EXACT SAME VEHICLE AS MINE.

Mileage: 103,000

BRAKE BOOSTER DIAPHRAGM LEAK, AIR HISSING SOUND FROM BRAKE BOOSTER. FORD HAS ALREADY ISSUED 'CUSTOMER SATISFACTION PROGRAM' 13N02 REGARDING BRAKE BOOSTER/MASTER CYLINDER PROBLEM' "CERTAIN 2010-2013 MODEL YEAR EDGE AND MKX VEHICLES BUILT AT THE OAKVILLE ASSEMBLY PLANT FROM MAY 3, 2010 THROUGH MARCH 28, 2013. AFFECTED VEHICLES ARE IDENTIFIED IN OASIS." OUR MKX WAS BUILT IN JULY OF 2013 AND IS EXPERIENCING THE SAME PROBLEM.

Mileage: 48,000

BRAKE BOOSTER HAS TEAR PREVENTING CAR FROM STOPPING WHEN BRAKE IS APPLIED,CAR HAS APPROXIMATELY 30100 MILES. TOOK CAR TO LINCOLN DEALER SERVICE DEPT AND WAS TOLD YES THERE IS A PROBLEMS WITH BRAKE BOOSTER BUT MY VIN NO HAS NOT BEEN RECALLED WHILE OTHERS WERE FOR 2013 AND THEREFORE MY CLAIM WOULD BE NOT HONORED UNDER RECALL

Mileage: 29,700

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

STARTED CAR IN DRIVEWAY. CAR STALLED AND LOST ALL POWER. TRIED TO RESTART AND CAR STARTED AGAIN. 1 WEEK LATER, WHILE DRIVING DASHBOARD CONTROL PANEL (PHONE, NAVIGATION, CLIMATE,SIRIUS BLACKED OUT. CAR STALLED IN MIDDLE OF HIGHWAY. NO POWER. LATER THE SAME DAY, THE BRAKE PEDAL WENT DIRECTLY TO THE FLOOR WHEN STARTING. *TR

Mileage: 10,245

STARTED CAR IN DRIVEWAY. CAR STALLED AND LOST ALL POWER. TRIED TO RESTART AND CAR DID RESTART. 1 WEEK LATER WHILE DRIVING THE DASHBOARD CONTROL PANEL (PHONE, NAVIGATION, SIRIUS, CLIMATE BLACKENED OUT. CAR STALLED IN MIDDLE OF HIGHWAY. NO POWER. LATER THE SAME DAY, BRAKE PEDAL WENT DIRECTLY TO THE FLOOR WHEN STARTING CAR. *TR

Mileage: 10,245