2019 LINCOLN NAVIGATOR Seat Belts Problems

this recall is taking a long time to get fix and i don’t think this company is going anything to hurry up , and to be honest im not even feel safe to drive this car. the recall is been done for over 6 months allrdy

I was driving the car at approximately 10 miles/hr (slowly accelerating after stopping at a traffic light), when I heard a loud bang / explosion. This was accompanied by a feeling like I had been struck in the chest. However, there was no collision to the car. I then realized that my seatbelt was tightly cinched and locked around my body, and it had caused the blow to my chest. I was able to pull off the road and stop the car, and I worked my way out of the seatbelt with difficulty by unclasping it. There was a smell of gunpowder in the air, but I confirmed that no collision or accident to my car had occurred. The skin on my chest and left neck were badly bruised by the seatbelt pretensioning. It is clear that the seatbelt pretensioning system inappropriately triggered while I was driving this vehicle. There is a known recall for this car's seat belt pretensioning system, and prior to this incident the restraint system error light was turning on and off since September 2024. I paid for a "repair" of this error, though it continued to occur. When I contacted the Lincoln dealership again, they stated that the part for this recall is not yet available. After this incident occurred, I had my vehicle towed to the Lincoln dealership and contacted Lincoln Customer Service. They again stated that they could not repair the seatbelt as the part is still not available. When this incident occurred, I was driving my 2 year-old daughter to preschool. I feel lucky that the seatbelt malfunction did not cause a car crash--the inappropriate triggering was shocking, caused bodily harm, and I was barely able to keep control of the car to pull aside safely.

The contact owns a 2019 Lincoln Navigator. The contact stated that the passenger’s side seat belt had seized. The contact stated that the seat belt was inoperable and could not be used safely. There were no warning lights illuminated. The contact called the local dealer and was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and declined to provide a goodwill repair. The failure mileage was approximately 97,000.

Mileage: 97,000

My husband (age [XXX] ) and I (age [XXX] ) were traveling on, he was driving, [XXX] in Atoka, OK on the evening of [XXX], when all of a sudden we heard a loud pop. It sounded like a gun shot. The sound was followed by a smoke smell. He held his composure and was able to pull over, and we learned that it was the seatbelt that was affected, and he had cinch marks on his shirt left by the seatbelt. We then realized the driver’s side seatbelt was “floppy” and wouldn’t retract back. I then called our local Ford dealership in Durant, OK to get it in asap and was informed to bring it in Monday, June 23, 2025. We drove the car home to Durant, OK which is approximately 30 minutes away on a very dangerous stretch of highway after the call. On Monday, I carefully drove it to the dealership to be repaired. I was informed later that day that they were able to repair one recall, the back up camera, but the seatbelt couldn’t be repaired due to a back order on the part (told by Kyle the service tech). I emailed Red River Ford service manager immediately after that and was sent an email back that had his phone number. I then called him, Rick Riley, and he told me that he’s showing that the part is actually not even available to get and couldn’t give me an estimated time. I asked if it was possible to get a loaner, this is my personal car and the only car that can hold my family of 6. We were leaving for vacation June 25 and had no way to get to the airport. I called Lincoln concierge to see if they could do anything to get me a loaner, and the representative was no help. She told me she was going to contact Red River Ford but never did; I had sent a message asking Rick Riley if he had been contacted, and he said no. We ended up paying for a driver to safely get us to DFW airport which cost $360. I’ve called Lincoln 2 more times now and keep getting told the part is on back order but no advice on getting a loaner or them buying back the car. I don’t know what else to do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 24V099000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that upon starting the vehicle and allowing the engine to warm up, the contact attempted to buckle the seat belt and heard a loud pop and the seat belt started to retract with the contacts left arm in the seat belt harness. The contact stated that the Air Bags/SRS warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the seat belt retractor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000. Parts distribution disconnect.

Mileage: 110,000

Have had Navigator in shop (at dealership) six times for drive train/transmission/seat belt recall and it is not repaired. Last repair has not even been driven 200 miles after dealership having vehicle for 5 weeks.

The contact owns a 2019 Lincoln Navigator. The contact stated that the front driver's side seat belt had locked and had failed to extend as needed. The contact stated that the seat belt was inoperable. The vehicle was taken to the dealer, where it was diagnosed and determined that the seat belt assembly needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.

Mileage: 70,000

THE PASSENGER SIDE SECOND ROW SEATBELT RETRACTOR PRETENSIONERS DEPLOY AND MY KIDS CAN’T LOOSEN THE SEATBELT TO PUT IT ON. WE HAVE TO THEN PUT OUT KIDS IN THE THIRD ROW OR MESS WITH IT FOR 10 minutes TO GET IT TO RELEASE.

Seatbelt pretensioner exploded while driving at 5mph with no collision (exploded for no reason). Caused immediate retraction of seatbelt which caused chest trauma and knocked the wind out of me. Loud explosion in confined space caused ringing ears. Given that I had no idea there were explosives in my vehicle, my military training led me to believe I had been shot. I stopped the vehicle, got out and began accessing myself for a gunshot entry wound. I did have the pretensioner warning light for some time, but had not had it repaired yet because there were no appointments available at my local dealer. I had previously contacted Lincoln customer service to tell them that I could not get an appointment and asked them for help. They offered no assistance other than to give me the names of other dealers. Had this incident happened at a high rate of speed, I am nearly certain that the immediate and unexpected shock and trauma would have caused an accident. These devices, along with Lincoln's inability to provide repair appointments (at least in my location) are a hazard to the public.

The MIDDLE row passenger seat belt locks in place. We took it to the Lincoln dealership in San Antonio Texas and this is what their report states: Found internal failure with seat belt mechanism causing seatbelt to bind. Recommend to replace and retest. But there is no safety recall on it so they want to charge $947 to fix it. Yet, the exact same thing happened to our FRONT seat passenger seat belt! But that was fixed because of a recall.

The contact owns a 2019 Lincoln Navigator. The contact stated while the vehicle was stopped, the front passenger’s side seat belt pretensioner exploded. The passenger suffered minor injuries to the chest area but did not seek medical attention. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 46,519.

Mileage: 46,519

TL* THE CONTACT OWNS A 2019 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE IN FRONT STOPPED SUDDENLY AND THE CONTACT CRASHED INTO THE REAR OF THE VEHICLE. THE SEATBELT PR TENSIONER FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISING TO HER CHEST FROM THE SEAT BELT. THE 2 CHILDREN RECEIVED SMALL BRUISING TO THE FACE AND LEFT SHOULDER FROM THE SEAT BELT. THE OTHER VEHICLE INJURIES WERE UNKNOWN. A POLICE REPORT WAS FILED. MEDICAL ATTENTION WAS CONTACTED. THE OCCUPANT OF THE OTHER VEHICLE RECEIVED MEDICAL ATTENTION AT THE SCENE OF THE CRASH. THE VEHICLE WAS TOWED TO APPLE FORD (8800 STANFORD BLVD, COLUMBIA, MD 21045 (410) 290-1100) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

Mileage: 5,000

RESTRAINTS INDICATOR LAMP WARNING LIGHT ON EVERY TIME PASSENGER GETS IN AND BUCKLED UP. WHILE IN MOTION IT WILL TURN ON! DEALER COULDN'T FIGURE IT OUT.

Mileage: 1,500

SEATBELT IS NOT RECOILING PROPERLY. DEALERSHIP REPLACED IT, NEW ONE IS HAVING SIMILAR ISSUES. SAT IN OTHER BLACK LABEL NAVIGATORS AND THEY ALSO HAD THE SAME ISSUE. WHEN USING THE CRUISE CONTROL, THE BRAKES ARE MAKING AN ODD NOISE (IT MAKES THE SAME TYPE OF SOUND YOU HEAR WHEN GETTING UP FROM A LEATHER COUCH) WINDOW WASHERS HAVE FAILED MULTIPLE TIMES. I HAVE MULTIPLE VIDEO'S OF THAT DRIVER SEATS ARE MAKING A LOT OF NOISE (ALMOST LIKE SOMETHING IS LOOSE), DEALERSHIP HAD TO FIX IT TWICE NOW. KEEP IN MIND THIS VEHICLE IS BRAND NEW, THEIR TOP OF THE LINE MODEL AND HAD LESS THEN 10K MILES WHEN THESE ISSUES STARTED. I WOULD BE MORE THAN WILLING TO MEET WITH SOMEONE IN PERSON TO SHOW THEM ALL THE ISSUES.

Mileage: 2,000