2000 LINCOLN TOWN CAR Visibility Problems

TL*THE CONTACT OWNS A 2000 LINCOLN TOWN CAR. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 01V258000 (VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR). WHILE DRIVING AT AN UNKNOWN SPEED IN THE RAIN, THE CONTACT NOTICED THAT THE WINDSHIELD WIPERS STOPPED WORKING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 20,000.

Mileage: 20,000

MY WIPER MOTOR STOPPED FUNCTIONING WHILE DRIVING IN RAIN. WHEN I TOOK IT TO A LINCOLN DEALERSHIP IN N. PALM BEACH. THE SERVICE PERSON MENTIONED THAT THERE WAS A RECALL ON A WIPER MOTOR COVER..THAT WAS LIKELY TO CAUSE COMPLETE LOSS OF WIPER FUNCTION. I CALLED FORD MOTOR COMPANY ABOUT THIS AT THE REQUEST OF THE DEALERSHIP AND AFTER MANY CALLS. 1. TO A PERSON CALLED MISSY 2. TO A PERSON CALLED ROBIN #7352 3. TO A PERSON CALLED RANDY IN MELBOURNE, FLA. AFTER TALKING TO THEM THEY MENTIONED THAT A PERSON ON THEIR "TECHLINE" NAMED DURSUM SENT A MESSAGE TO THE DEALERSHIP THAT THEY WOULD NOT TAKE CARE OF THE WIPER MOTOR REPAIR. (NO EXPLANATION OF WHY NOT) UPON CALLING FORD MO CO , THE PERSON RANDY, TRIED TO GET A SUPERVISOR, AND MENTIONED THAT ALL THE SUPERVISORS WERE BUSY, AND WOULD CALL ME BACK IN 24 HR. UPON MENTIONING THAT 24 HRS WAS A LONG TIME. RANDY TRIED AGAIN. A SUPERVISOR AT THE MELBOURNE OFFICE OF FORD CALLED MARISHA SAID THAT NOTHING WOULD BE DONE. SHE ALSO MENTIONED THAT I WOULD NOT BE ABLE TO GET A COPY OF THE REASON FORD REFUSED TO MAKE THE REPAIR. I AM UPSET THAT FORD REFUSED TO FIX A PART THAT WAS EXPRESSLY STATED IN A RECALL. I AM GOING TO HAVE MY MOTOR REPAIRED AT ANOTHER SERVICE ESTABLISHMENT, DEFINITELY NOT FORDS. I WILL RETAIN THE RECEIPTS. I AM REQUESTING A REIMBURSEMENT FOR THIS REPAIR, AND WANT TO MAKE IT NOTED OF FORDS' RESPONSE TO THIS SITUATION. THE REFERENCE # OF THIS TO FORD IS 1363350186 MY CAR IS A 2000 TOWN CAR IT LOOKED AS THOUGH 1,083,00 UNITS WERE AFFECTED BY THIS RECALL. THAT'S A LOT OF CARS THAT COULD CAUSE A LOT OF DAMAGE. *NM

THE WINDSHIELD WIPERS WENT OUT IN THE MIDDLE OF A SNOW STORM. THE CONSUMER HAD TO MAKE IT HOME WITHOUT ANY WIPERS. THE MANUFACTURER MADE THE REPAIR TO THE WINDSHIELD WIPERS SOMETIME AGO AND STATED THERE WOULD BE NO SECOND REPAIR. *JB

Mileage: 78,000

THE DEALERSHIP HAS REFUSED TO HONOR THE RECALL FOR THE WINDSHIELD WIPER MOTOR 01 V 258 000. THEY INDICATED THAT ALTHOUGH THE VIN NUMBER IS INCLUDED THE MOTOR PART NUMBER IS NOT. *PH

Mileage: 72,000

INSIDE GRILL ON FRONT WINDSHIELD IS CAUSING A SEVERE GLARE AND POOR VISIBILITY WHILE DRIVING TOWARD/FACING THE SUN. DEALER WAS NOTIFIED AND UNWILLING TO ASSIST IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

WINDOWS WILL NOT GO UP AT TIMES OR GO DOWN AT TIMES. ALSO, RADIO WILL INTERMITTENTLY WORK, AND OTHER ELECTRICAL PARTS WILL NOT WORK. ALSO. HAS CONTACTED DEALER, AND DEALER STATESD THAT IT COULD BE BECAUSE OF COMPUTER MODULE. *AK

BRAKE PEDAL WILL FADE OUT AND NOT HOLD, CONSUMER HAS TO PUMP BRAKE TO GET VEHICLE TO STOP, TOOK VEHICLE TO DEALER AND THE MASTER CYLINDER WAS REPLACED HOWEVER, THE SAME DAY PROBLEM REOCCURRED, WHILE ON THE HIGHWAY CONSUMER STEPPED ON BRAKES AND PEDAL WENT TO THE FLOOR, CONSUMER HAD TO PUMP BRAKES AGAIN.*AK CONSUMER STATES BRAKES NEEDS TO BE PUMPED WHILE DRIVING ON THE HIGHWAY, CONSUMER WAS INFORMED BY A FORD SPECIALIST THAT THE FADE WAS NORMAL FOR THIS VEHICLE,ALSO THE MASS AIRFLOW SENSOR WAS REPLACED, THE WINDSHIELD WIPERS/WASHERS WERE REPLACED,THE WINDSHIELD WAS ALSO REPLACED, AND THE ENGINE HEAD GASKETS WERE REPLACED.*JB

BRAKE PEDAL WILL FADE OUT AND NOT HOLD, CONSUMER HAS TO PUMP BRAKE TO GET VEHICLE TO STOP, TOOK VEHICLE TO DEALER AND THE MASTER CYLINDER WAS REPLACED HOWEVER, THE SAME DAY PROBLEM REOCCURRED, WHILE ON THE HIGHWAY CONSUMER STEPPED ON BRAKES AND PEDAL WENT TO THE FLOOR, CONSUMER HAD TO PUMP BRAKES AGAIN.*AK CONSUMER STATES BRAKES NEEDS TO BE PUMPED WHILE DRIVING ON THE HIGHWAY, CONSUMER WAS INFORMED BY A FORD SPECIALIST THAT THE FADE WAS NORMAL FOR THIS VEHICLE,ALSO THE MASS AIRFLOW SENSOR WAS REPLACED, THE WINDSHIELD WIPERS/WASHERS WERE REPLACED,THE WINDSHIELD WAS ALSO REPLACED, AND THE ENGINE HEAD GASKETS WERE REPLACED.*JB

BRAKE PEDAL FEELS SPONGY AND MAKES NOISE WHEN APPLIED, BRAKES GRAB WHEN APPLIED, AND VEHICLE PULLS TO THE RIGHT DUE TO FAULTY BRAKES. LEFT FRONT HEADREST WILL NOT GO UP OR DOWN, RIGHT FROTN HEADREST TILTS WHEN IT'S MOVED UP. LEFT OUTER MIRROR GLASS IS LOOSE, THE MIRROR RETAINING CLIP WAS BROKEN, DEALER REPLACED GLASS. VEHICLE AVERAGES LESS THAN 10 MILES PER GALLON IN THE CITY AND 15 MILES PER GALLON FOR HIGHWAY, CONSUMER STATES THAT THE ENGINE IDLES TOO FAST, DEALER STATED THAT TIMING COULD NOT BE ADJUSTED LOCALLY BECAUSE THE VEHICLE HAD NO DISTRIBUTOR CAP ON THIS MODEL. *SLC

THE KEYLESS ENTRY SYSTEM WAS TESTED BUT WHEN THE CONSUMER TRIED TO REMOVE IT AS PER THE INSTRUCTIONS IN THE OWNERS MANUAL IT DIDN'T WORK. NLM