This Problem Across All Years
2022 Lucid Air suffered a total loss of power without any warning at approximately 10 PM on July 29, 2023, while driving 65+ mph on the Jersey Turnpike. The car’s dashboard suddenly flashed “System Failure” and immediately started to decelerate. I had approximately 30 seconds to weave across 2 lanes of high speed traffic as the car steadily lost speed and fortunately there was a shoulder just wide enough for the car before it totally stopped forward progress. We could not exit the car as the passenger side was up against a 3 foot cement barrier that separated the 3 car lanes from 3 truck lanes and the driver’s side was just a foot from the inside lane of cars speeding by at over 65+ mph, I called Lucid Customer Service 3 times over the next 30 minutes and received an automated response each time that they would call back when a rep was available. My wife called 911 and the operator said she would send the state police and a tow truck. It took approximately 40 minutes for the state police and tow truck to arrive. The car’s hazard lights worked for approximately 20 minutes and then stopped leaving us in total darkness for the next 20 minutes as cars whizzed by on the turnpike at high speeds just a foot or two away. The state policeman told us that it was a very dangerous situation that we all had to exit asap. Just then, the car suddenly came back to life. The tow truck driver was able to drive it up a ramp and onto the flat bed of his truck. We climbed into his cab and he drove us for about 10 minutes until he could exit the turnpike and dropped us and the car off into a shopping center parking lot. At this point, the Lucid service center called me back. We explained what happened. He told us to leave the car there with the keys inside and the company would pick it up and take it to its nearest service center. We then called an Uber and went to a nearby hotel. I cannot comment any further on what happened after this point in time.
2022 Lucid Air suffered a total loss of power without any warning at approximately 10 PM on July 29, 2023, while driving 65+ mph on the Jersey Turnpike. The car’s dashboard suddenly flashed “System Failure” and immediately started to decelerate. I had approximately 30 seconds to weave across 2 lanes of high speed traffic as the car steadily lost speed and fortunately there was a shoulder just wide enough for the car before it totally stopped forward progress. We could not exit the car as the passenger side was up against a 3 foot cement barrier that separated the 3 car lanes from 3 truck lanes and the driver’s side was just a foot from the inside lane of cars speeding by at over 65+ mph, I called Lucid Customer Service 3 times over the next 30 minutes and received an automated response each time that they would call back when a rep was available. My wife called 911 and the operator said she would send the state police and a tow truck. It took approximately 40 minutes for the state police and tow truck to arrive. The car’s hazard lights worked for approximately 20 minutes and then stopped leaving us in total darkness for the next 20 minutes as cars whizzed by on the turnpike at high speeds just a foot or two away. The state policeman told us that it was a very dangerous situation that we all had to exit asap. Just then, the car suddenly came back to life. The tow truck driver was able to drive it up a ramp and onto the flat bed of his truck. We climbed into his cab and he drove us for about 10 minutes until he could exit the turnpike and dropped us and the car off into a shopping center parking lot. At this point, the Lucid service center called me back. We explained what happened. He told us to leave the car there with the keys inside and the company would pick it up and take it to its nearest service center. We then called an Uber and went to a nearby hotel. I cannot comment any further on what happened after this point in time.
We have a long, approximately 70 yards, driveway. When backing up and reaching 5 mph the car brakes violently, causing me to make a three-point turn around so I go out facing forward Every software update, and I’ve; lost count in February alone, breaks our profiles and causes me to have to redo our profiles Often, 2 to 3 times per week, while driving in town (not on the highway using “Dream Drive/ Cruise Control”) the car will start to brake, warning me to pay attention and keep my hands on the wheel, all the while I have both hands on the wheel and I am driving the vehicle When starting often times the reverse camera will not work for up to 30 seconds Incorrect mileage range – I charged the vehicle to full with a range of 400 plus mile showing – I drove to Columbus Ohio – 70 miles aways at posted speed limits, with no aggressive acceleration, no additional weight (just me at 180 lbs) and when I reached Columbus I showed a range of 230 miles remaining and when I returned home I was under 100 miles remaining. Recap – range of 437 miles to start, traveled 141 miles, and had 89 miles remaining. The primary reason I purchased the Lucid over other EV manufacturers, was the range. Completely misleading and the car is now used only for local trips/in-town trips.
We have a long, approximately 70 yards, driveway. When backing up and reaching 5 mph the car brakes violently, causing me to make a three-point turn around so I go out facing forward Every software update, and I’ve; lost count in February alone, breaks our profiles and causes me to have to redo our profiles Often, 2 to 3 times per week, while driving in town (not on the highway using “Dream Drive/ Cruise Control”) the car will start to brake, warning me to pay attention and keep my hands on the wheel, all the while I have both hands on the wheel and I am driving the vehicle When starting often times the reverse camera will not work for up to 30 seconds Incorrect mileage range – I charged the vehicle to full with a range of 400 plus mile showing – I drove to Columbus Ohio – 70 miles aways at posted speed limits, with no aggressive acceleration, no additional weight (just me at 180 lbs) and when I reached Columbus I showed a range of 230 miles remaining and when I returned home I was under 100 miles remaining. Recap – range of 437 miles to start, traveled 141 miles, and had 89 miles remaining. The primary reason I purchased the Lucid over other EV manufacturers, was the range. Completely misleading and the car is now used only for local trips/in-town trips.
Driving 60mph vehicle shuttered and warning came on saying car was shutting off in 2 minutes. Drove to safe spot with brakes barely working and car shut down on side of road. 6 weeks old and 1,089 miles Concern, what happens at night on highway.
Driving 60mph vehicle shuttered and warning came on saying car was shutting off in 2 minutes. Drove to safe spot with brakes barely working and car shut down on side of road. 6 weeks old and 1,089 miles Concern, what happens at night on highway.
My drive system broke while going 70 miles per hour on the highway. Causing me to slow down instantly and gave me 30 seconds to pull over to the side of the highway.
My drive system broke while going 70 miles per hour on the highway. Causing me to slow down instantly and gave me 30 seconds to pull over to the side of the highway.
Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: Car lost all ability to move forward except for a very weak crawl of 1 or 2 miles per hour. The car is with the manufacturer at this point. Q: How was your safety or the safety of others put at risk? A: Car stopped in the middle of traffic with no warning. I had to slowly move the car to the shoulder across lanes of traffic while going 2 mph. Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: Yes. The problem is a hard failure and was not fixed by rebooting the car while on the shoulder. The car was transported nearly 300 miles to the Chicago service center where it is being diagnosed. Several drivers have reported the same problem on the Lucid Owner’s Forum. Go to https://lucidowners.com/ and search for ‘turtle mode’. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: The car is at the Lucid service center in Chicago (the manufacturer). Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Car operated normally until the failure occurred. The speedometer was replaced with a red warning symbol and message: ‘Drive System Fault, Pull Over and Contact Customer Care’ .
Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: Car lost all ability to move forward except for a very weak crawl of 1 or 2 miles per hour. The car is with the manufacturer at this point. Q: How was your safety or the safety of others put at risk? A: Car stopped in the middle of traffic with no warning. I had to slowly move the car to the shoulder across lanes of traffic while going 2 mph. Q: Has the problem been reproduced or confirmed by a dealer or independent service center? A: Yes. The problem is a hard failure and was not fixed by rebooting the car while on the shoulder. The car was transported nearly 300 miles to the Chicago service center where it is being diagnosed. Several drivers have reported the same problem on the Lucid Owner’s Forum. Go to https://lucidowners.com/ and search for ‘turtle mode’. Q: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: The car is at the Lucid service center in Chicago (the manufacturer). Q: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Car operated normally until the failure occurred. The speedometer was replaced with a red warning symbol and message: ‘Drive System Fault, Pull Over and Contact Customer Care’ .
My vehicle was in the garage and the drive train failed. No other details were provided to me by the manufacturer. There have been at least four other reports, in which vehicles were on the road when this occurred and the vehicles shutdown with little to no time to find a safe spot to pull over. This seems to be an issue with either the main EV battery or the 12V accessory battery.
The contact owns a 2022 Lucid Air. The contact stated that while driving at an undisclosed speed in inclement weather, there was a lightning strike in close proximity, causing the vehicle to lose motive power. The vehicle inadvertently rebooted and the contact was able to park the vehicle next to a residential garage; however, after turning off the vehicle, the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that a battery pack had short-circuited and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the lightning strike was not related to the failure. The failure mileage was 243.
My vehicle was in the garage and the drive train failed. No other details were provided to me by the manufacturer. There have been at least four other reports, in which vehicles were on the road when this occurred and the vehicles shutdown with little to no time to find a safe spot to pull over. This seems to be an issue with either the main EV battery or the 12V accessory battery.
The contact owns a 2022 Lucid Air. The contact stated that while driving at an undisclosed speed in inclement weather, there was a lightning strike in close proximity, causing the vehicle to lose motive power. The vehicle inadvertently rebooted and the contact was able to park the vehicle next to a residential garage; however, after turning off the vehicle, the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that a battery pack had short-circuited and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the lightning strike was not related to the failure. The failure mileage was 243.