This Problem Across All Years
1. Received notification in February 2024 of open Takata inflator passenger airbag recall for inspection/replacement. 2. Contacted twice by online scheduler and twice by VM messages to service dept. of only listed Mazda service dealer on the Eastside of Hawaii Island in February 2024. Dealer refused to even respond. 3. Have made 5 phone contacts/contact communications on Mazda's recall website from 3/1 on. Last on 3/21. Received VM that no dealer on Big Island except for Kona Mazda service dealer and would I drive my vehicle over and back for repair. --This is at least 100 miles each way, and if the shortest route is over the Saddle Road over the top of the island. Vehicle is older vehicle with 131,000 miles. No suggestion of payment for gas/time, or having it towed at Mazda expense; just that there is no dealer. signed up in any spot but Kona. I live in Keaau, HI. 4. Upon receiving recall notice in February I turned off the passenger airbag and have allowed neither my wife or friend to ride with me. 5. I have given info. over the phone and in contact me communications that Mazda could set up a contract for inspection/repair of passenger airbag inflator with Big Island Motors, Hilo, HI. 6. No follow-up by Mazda Recall group or communications back to me except 3/6 VM from Mazda Recall asking me if I would drive to Kona Mazda dealer. (In subsequent communications I pointed out the facts of distance to Kona Mazda dealer. I also requested communications back to me and updates. None, except 3/6 VM from Mazda Recall Center Rep. were done.) I have been patient regarding this, but I view this Takata inflator issue as a serious matter. that could harm passenger or since apparently it was installed incorrectly me as the driver. If Mazda cannot do what the recall notice states, then maybe they should arrange. and pay for a tow to the Kona Mazda dealer and provide me a rental vehicle paid for by Mazda during the repair period.
1. Received notification in February 2024 of open Takata inflator passenger airbag recall for inspection/replacement. 2. Contacted twice by online scheduler and twice by VM messages to service dept. of only listed Mazda service dealer on the Eastside of Hawaii Island in February 2024. Dealer refused to even respond. 3. Have made 5 phone contacts/contact communications on Mazda's recall website from 3/1 on. Last on 3/21. Received VM that no dealer on Big Island except for Kona Mazda service dealer and would I drive my vehicle over and back for repair. --This is at least 100 miles each way, and if the shortest route is over the Saddle Road over the top of the island. Vehicle is older vehicle with 131,000 miles. No suggestion of payment for gas/time, or having it towed at Mazda expense; just that there is no dealer. signed up in any spot but Kona. I live in Keaau, HI. 4. Upon receiving recall notice in February I turned off the passenger airbag and have allowed neither my wife or friend to ride with me. 5. I have given info. over the phone and in contact me communications that Mazda could set up a contract for inspection/repair of passenger airbag inflator with Big Island Motors, Hilo, HI. 6. No follow-up by Mazda Recall group or communications back to me except 3/6 VM from Mazda Recall asking me if I would drive to Kona Mazda dealer. (In subsequent communications I pointed out the facts of distance to Kona Mazda dealer. I also requested communications back to me and updates. None, except 3/6 VM from Mazda Recall Center Rep. were done.) I have been patient regarding this, but I view this Takata inflator issue as a serious matter. that could harm passenger or since apparently it was installed incorrectly me as the driver. If Mazda cannot do what the recall notice states, then maybe they should arrange. and pay for a tow to the Kona Mazda dealer and provide me a rental vehicle paid for by Mazda during the repair period.
Mazda keeps sending letters about my last chance to repair the airbag problem.I have responded multiple times, they have not contacted me except to send more PR letters. They have scared my wife to the point she will not ride with me. My daughter forbids my grandson from riding with me. There is no mazda dealer on the Big Island of Hawai'i. So, what is my recourse, since they are unwilling or unable to address the issue in a meaningful way.
Mazda keeps sending letters about my last chance to repair the airbag problem.I have responded multiple times, they have not contacted me except to send more PR letters. They have scared my wife to the point she will not ride with me. My daughter forbids my grandson from riding with me. There is no mazda dealer on the Big Island of Hawai'i. So, what is my recourse, since they are unwilling or unable to address the issue in a meaningful way.
TAKATA RECALL
TAKATA INFLATORS AND OTHER, THEY KEEP SENDING ME CARDS AND LETTERS, WHICH WARN ME NOT TO DRIVE MY CAR. THEN THEY SAY THEY WILL TOW MY CAR AND PROVIDE ME WITH A OTHER CAR. BUT THEIR NOT DOING ANYTHING. I'M VERY CONCERNED AT THIS POINT AND I NEED THEM TO TAKE ACTION AND HELP ME.
TAKATA RECALL
TAKATA INFLATORS AND OTHER, THEY KEEP SENDING ME CARDS AND LETTERS, WHICH WARN ME NOT TO DRIVE MY CAR. THEN THEY SAY THEY WILL TOW MY CAR AND PROVIDE ME WITH A OTHER CAR. BUT THEIR NOT DOING ANYTHING. I'M VERY CONCERNED AT THIS POINT AND I NEED THEM TO TAKE ACTION AND HELP ME.
TAKATA RECALL. THE MAZDA DEALERSHIP KNOXVILLE TN HAS THE AIR BAGS AVAILABLE BUT THEY SAY I SHOULD DRIVE THE VEHICLE TO THE DEALERSHIP. THEY HAVE ALSO TOLD ME THE VEHICLE IS NOT SAFE TO DRIVE. I ASKED THAT THEY TOW THE VEHICLE TO THEIR SHOP BUT THEY REFUSE. IS THERE ANY HELP YOU CAN GIVE ON THIS MATTER?
TAKATA RECALL. THE MAZDA DEALERSHIP KNOXVILLE TN HAS THE AIR BAGS AVAILABLE BUT THEY SAY I SHOULD DRIVE THE VEHICLE TO THE DEALERSHIP. THEY HAVE ALSO TOLD ME THE VEHICLE IS NOT SAFE TO DRIVE. I ASKED THAT THEY TOW THE VEHICLE TO THEIR SHOP BUT THEY REFUSE. IS THERE ANY HELP YOU CAN GIVE ON THIS MATTER?
TAKATA RECALL
TAKATA RECALL
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V048000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CAVALIER MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO PARTS BEING ON BACK ORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V048000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CAVALIER MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO PARTS BEING ON BACK ORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA B23S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V048000 AND 15V346000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TRACY MAZDA (2680 AUTO PLAZA DR, TRACY, CA 95304, (209) 820-7800) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA B23S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V048000 AND 15V346000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TRACY MAZDA (2680 AUTO PLAZA DR, TRACY, CA 95304, (209) 820-7800) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA B23S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V048000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA B23S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V048000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.