2019 MAZDA CX-5 Unknown Or Other Problems

The vehicle is experiencing a “ghost touch” malfunction within the infotainment system, wherein the touchscreen registers unintended inputs. As a result, the system intermittently initiates phone calls, changes radio stations, and alters other settings without driver interaction. This erratic behavior is highly distracting and presents a potential safety concern while the vehicle is in operation.

Drove 39 miles, around ~55 minutes. Parked the car, realized that I parked a little too far from the spot, car just stalled while rolling. Pressed accelerator, nothing. Turned off the car, tried to start again, it cranked but didn't start. Had to tow it to the nearest mechanic (total of ~2 hrs until my car got picked up and dropped off), mechanic calls me and tells me my car started fine. I'm thinking it could be 5321K recall but not sure as my VIN is not in the recall nor did I get any recall notice. What component or system failed or malfunctioned, and is it available for inspection upon request? - No idea. How was your safety or the safety of others put at risk? - Got stranded for hours in the parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? - No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - Yes, fuel cap like icon and check engine light were on when trying to start the car after it stalled. The car would crank but not start.

My vehicle was damaged by an as yet determined electrical fire seemingly having originated in the passenger door speaker components.

While operating the vehicle it will randomly start changing infotainment system settings. The radio station settings change, navigation maps will pop up and unprompted phone calls will be initiated. Each action is followed by a “beep.” Very distracting and requires actions that take focus away from operating the vehicle.

There is a current lawsuit/settlement stating that there are known issues with the Mazda Connect Infotainment system having technical glitches. I own a 2019 Mazda CX5 and have been having issues with the Mazda Connect pressing random buttons, drastically increasing the volume, the carplay disconnecting while I'm following GPS directions, among other technical issues while I am driving. These are extremely dangerous issues while operating a vehicle and many Mazda owners are experiencing the same issues. With the limited extended warranty, I brought my vehicle into a Mazda service center to get the issue resolved. Although there are issues with the Mazda Connect Infotainment system, they claimed that the issue is not covered under the warranty and I need to purchase a new screen repair kit which would cost $608+tax. I believe they are trying to get out of repairing the issue and the repair kit they are recommending should be covered as well. A recall should be made to cover these issues.

My infotainment system regularly ghost jumps between screens and adjusts the volume of music (both on CarPlay and regular radio) by itself. The car turns off CarPlay regularly, including the navigation, which is dangerous when you are not sure where you are going. The sound is the worst part of it, as it will change the volume to unhealthy levels without warning. Even turning it off does not stop the jumping, as it turns itself back on. While Mazada did provide an extended warranty for this exact problem, they will not cover the display which they allege is the problem in my car and told me it is a $600 replacement fee that I am fully responsible for, even though their screen does not work. This issue is all over the internet with Mazda refusing to fix it but it's an issue that can cause serious safety issues (with navigation failing and especially with unexpected volume changes). There is no rhyme or reason to when it happens and when it doesn't. It will be fine for a few days and then not work at all for a day. This has been ongoing for about a year. My car has about 55,000 miles on it.

While driving on a 75 degree and sunny day my Sunroof exploded. There were no cars around that could have thrown debris up. Luckily I had the shade cover closed or I would have been showered with broken glass.

I’m reaching out regarding a persistent issue with my Mazda 2019 cx5 infotainment system. The screen is experiencing frequent “ghost touch” or phantom button presses, where functions are activated without any input. This makes the screen erratic and often unusable, creating a distraction and raising safety concerns while driving. I’ve already restarted the system and attempted basic troubleshooting, but the issue continues. I’ve learned that this is a known issue in various Mazda models, and I believe this should be covered for repair, especially since it impacts both functionality and driver focus. I’ve already contacted Mazda customer service and my local dealership; however, they advised that the repair would need to be paid out of pocket. Given the nature of the issue and the potential safety concerns it presents, I strongly believe this is something that should be covered by Mazda. Please let me know how I can escalate this issue for formal documentation and create a new recall. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Mazda Connect screen has ghost touch issues. The screen randomly presses buttons while the vehicle is in motion. The most dangerous component is when it changes the lighting to nighttime during the day causing me to be unable to see my screen during the daytime. It also repeatedly skips music, changes the screen while the gps is on, and constantly presses random buttons and disturbs me while I'm driving the vehicle. This is a known issue amongst many Mazda models that they have yet to fix and it is highly distracting.

With only 60k miles on my car which I regularly take in for maintenance, my car started to leak a ton of oil. It was determined that the cylinder head is cracked. This should not happen on a car this new and maintained. In doing research, this seems to be a common occurrence with this year.

The infotainment system within the Mazda has a variety of issues. 1. Its CarPlay system is extremely slow to connect to the mobile device via a USB. 2. 'Mobile Device Error' message pops-up frequently and disconnects the infotainment system from the mobile device. 3. 'Ghost Touch' occurs when driving under 20 mph. The screen fritz's out, will randomly press buttons, turn settings on and off, and there is no control over it. 4. Screen freezes. System and screen will either lag extremely slowly, or will freeze entirely. In sum, these issues are not only annoying but also a safety concern. It is extremely distracting for this to happen while you are operating the vehicle. Furthermore, it suddenly removes your mapping/navigation directions that you might be using.

I hope this message finds you well. My name is [XXX] , and I am the owner of a 2019 Mazda CX-5 purchased as part of the Certified Pre-Owned (CPO) program. I am writing to formally address two concerning issues related to my vehicle’s warranty coverage and its safety. 1. Warranty Coverage for Drive Belt Tensioner: During a recent visit to your dealership, I was informed that the drive belt tensioner on my vehicle is not covered under the warranty. This contradicts the coverage listed on your official Mazda CPO Warranty, which specifies that the Limited Powertrain Warranty includes the engine, timing chain, tensioner, and associated components. The drive belt tensioner is clearly referenced in this section, yet I was told it falls under wear and tear and is not covered. I kindly request a detailed explanation regarding this discrepancy. I believe the information I was given does not align with the warranty’s stated coverage, and I am concerned that the dealership is not honoring the terms of the warranty as outlined on your website. 2. Ongoing Noise Issue: Additionally, my vehicle has been making an unusual noise, which I reported during my visits to two separate Mazda dealerships. Unfortunately, despite multiple attempts to diagnose the issue, neither dealership has been able to identify the source of the noise. This situation has left me feeling unsafe while operating the vehicle, as I am unsure of its origin or potential impact on my vehicle’s performance or safety. I would appreciate it if you could escalate this matter and offer assistance in determining the cause of the noise, as well as ensure that all components of the vehicle are functioning properly. The lack of resolution is not only inconvenient but also concerning from a safety perspective. Request for Resolution: I trust that Mazda values its customers and will make every effort to resolve these issues in a timely manner. I respectfully request that the drive belt tensioner be covered und INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

Center multimedia display malfunctioning by ghost touching. Without using the commander switch, touch panel, or voice recognition, the screen will scroll through settings, apps, change radio stations, etc. Additionally, it will turn off maps in Apple Play when the program is in use. There are several complaints and examples of this issue online: [XXX] This concern needs to be addressed because it is safety issue as it is a major distraction for the driver. Service appointment with Westcott Mazda on 2/10. Originally brought in 1/28 for appointment, but was advised by Mazda service representative to contact Mazda as car is out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Good afternoon. I am reporting an incident that occurred on December 29, 2024. I was driving my 2019 Mazda Cx-5 and I was about to make a left turn. However, as I was making the left turn, I received a notification on my dashboard about a "Forward Smart City Brake Support Malfunction" (a photo of the notification will be included). My car instantly lost control and it did not stop until it collided with the street curb of the road I was attempting to turn on. Fortunately for those around me, my car did not collide with any other vehicles on the road. However, this collision caused damage to the right side of the vehicle, as the right airbag of the vehicle had deployed. I believe that this is a very significant problem that should be looked into as soon as possible. If my car were to hit other drivers on the road, it could have led to a very tragic incident. As far as repairs go, I wanted to wait and see how this complaint would carry out. I do not believe that it would be fair for me to pay repairs for an event that was out of my control. Thank you.

I started to smell a burning smell while I was driving and noticed smoke coming from under the hood along with the burning smell. When I parked the car I noticed a bunch of oil leaking from under the car. I took the car to get checked out and there was oil all under the bottom of the car and it was confirmed that there was a very bad oil leak which occurred due to a crack in the cylinder head. No check engine lights or any indication of this issue aside from discovering the burning smell, smoke from under the hood, and a significant amount of oil underneath the car. The car hasn’t been driven in a month because of this issue. When you turn the car on you can hear a ticking sound coming from under the hood. The bad part is there was no indication. A 2019 with 50,000 ish miles shouldn’t have this problem and I confirmed that with mechanics and Mazda. This is a safety risk as you can’t safely drive the car without being concerned about the lack of oil in the car due to the leak as well as the smoke coming from under the hood, not being able to drive the car thus resulting in needing the car towed in order for the car to be serviced for this problem. I was told that if the oil continues to leak and if I was to drive it the engine could start to have issues and possibly turn off due to the leakage. This leak had oil all over the exhaust system as well.

We were locked out of the car on a road trip due to a dead battery. We needed to open the car door to pop the hood in this emergency situation. With the Battery down, we had to use the physical keys provided by Mazda to unlock the door. Both Mazda's original keys did not open the driver-side door. We were stranded and had to call emergency key services to open the door. The purpose of physical keys is to open the car in case of emergency but in Mazda CX5 case they were useless. We have also reported the issue to Mazda and are awaiting a response.

Mazdas infotainment system was issued defective. The system is plagued with issues in which a “ghost” touch on the screen makes changes to the system. It is a very distracting issue and poses a safety concern as it distracts the driver from the road as the ghost touch can make changes on the infotainment system moving between settings, changing music, making random calls, and randomly triggering voice assistant if an Apple car play is connected. This is a known issue for which Mazda has a fix but has never issued a recall. If you search online you will find hundreds of examples of the ghost touch affecting Mazda vehicles.

The infotainment system ghost touches on its own. It changes all car settings by itself. Active driving display, safety features like distance recognition, lane assist, blind spot monitoring, etc. Every setting available in the infotainment system gets changed or reset on it own. Even when you turn it off. It turns back on. GPS routes, dials people, hangs up, mutes on its own, etc. Mazda dealership says it’s out of warranty and I would have to pay out of pocket to fix it. However it is an ongoing issue where now there is a class action lawsuit.

The main display has failed and/or malfunctioned regularly. Lighting systems for vehicle navigation system has been impacted and HUD lighting and visibility have been impacted. My safety and the safety of my passengers have been put at risk because of distraction and vehicle navigation malfunctions. The component has not yet been inspected. There were no other problems prior to failure. The first incident of this occurred several months to a year ago. This has been a continuous issue. The date provided below is simply to indicate that this has been occurring for an extended period of time.

Mazda infotainment system experiences ghost touching. It would operate on its own and exit applications like navigation on its own. Mazda is aware of the issue but won’t issue a recall. This can be a safety hazard when the system exits out of navigation in the middle of nowhere. The system would also make calls on its own which would cause a panic to the driver who is distracted trying to end a call they never placed.

"Ghost Touches", a known service alert for several years now, have stated to affect my car in the past couple of years. At times, it will max out my volume to blast through the car speakers, change settings in my car system (gps, phone, etc), and more. Mazda hasn't issues a recall on this, despite safety concerns by many owners.

My Mazda connect touch screen operates by itself (ghost touch) while driving down the road. My safety is at risk trying to press button to get it turned off, while driving down the road. It is a huge distraction. The volume speakers at the high level and continues to beep and yell your audio will be at this volume level (the loudest). It is not listed as a recall foe this make and model, but should be. Doing further research this looks to be an issue with all of their vehicles and Mazda is not holding themselves accountable or trying to fix the issue in newer vehicles. There have not been any warning signs. I’ve had my car for 5 years come this August and my vehicles has been doing this for about 6 months now.

Automatic braking system has almost caused multiple rear end accidents as it still detects cars that have left the lane after they turn. The infotainment system has dangerous ghost touches that glitch every time the car stops which has been reported for Mazdas for the past 7 years with no recall.

At any speed over 55 miles there is a loud whining/whistling/moan at the top of the A-pillars. I have tried taping the seams as well as silicone caulk but nothing works. My daughter has the identical car and identical problem and there multiple videos on-line of the same problem. Definitely a distraction from driving safely.

Mazda ships a defective touchscreen that will degrade and eventually register phantom inputs to the infotainment system. In my vehicle, the screen was able to randomly access my settings, including for safety (blind spot monitoring) and display (driving units, heads up display, etc) and start messing with my settings. When I was using maps, the screen would randomly zoom into different spots, or change my destination, or modify settings. This was an enormous distraction and rendered the screen useless. Also, I was never sure if I stopped the car from changing settings related to vehicle safety because I can't keep my eyes on the screen while I'm driving. It was just registering random inputs all over the screen while the vehicle was in motion.

The radio/navigation/entertainment system malfunctions. The issue is known as ghosting and is a well-known issue with selected year Mazda's. Radio stations and apps will randomly skip around or the volume of the system will blare out at the highest volume startling the driver. Which has occurred multiple times in my case. The first time I reported it to the dealer, they told me there was no issue. The second time I was informed I could pay for a repair kit and installation for over $500.

There is a known issue with the infotainment systems of several makes/models within a certain date range of Mazda vehicles called Ghost Touch. It seems to mainly occur in very hot or cold weather. The touch screen will press different buttons on the screen on its own, which can be quite dangerous while driving: maps will start directing you to a different location, if you are on a call, it may put the person on hold or call another party. Music skips and pauses. It can cause extremely distracted driving (ie: trying to hang up on someone it has dialed on its own or switch directions back to the original address). Dealerships know about the issue but require a test to be done at the cost of the owner to prove the issue, and then they may or may not cover the cost of the fix. This should be a recall to fix this, but have not. Here is the service alert: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

the infotainment LCD screen has "Ghost Touch" issue. The screen randomly appears to move around as if a ghost is touching the lcd touch screen. After researching online this is a common problem Mazda will not address.

The computer monitor on the vehicle seems to have a mind of its own. After talking with the service rep they actually have a name for it because it is happening to many owners "Ghost Touching. The car tends to call people on your contact list automatically, change radio stations, move from settings all on its own. I feel it is dangerous because it will all of a sudden call someone and then you are trying to stop it and it does not disconnect and your focus is now taken off of the road and driving. Even if you try to turn the monitor off it turns on by itself. I was told there is no way to disconnect it and I would have to pay to have it fixed on a car that is only a couple years old. They know this is happening quite a bit, Mazda corporate would not do anything and I think it should be a recall issue before someone gets in an accident. This happens many times in one driving day.

UNKNOWN While stopping the radio system (which can not be powered off) will change and go to other apps. This causes the driver to take their eyes from the road and hand from the steering wheel to press buttons to get the radio system under control. When the radio does this it often goes to the settings and changes the navigation voice volume to the loudest it can go essentially frightening the driver and causing them to look away from the road and divert their attention to the radio system. This occurs every time the vehicle is driven and often occurs when hitting the brakes.

The screen in the middle of Mazda vehicle starts selecting menu, change the radio station or selects/plays whatever it likes. It suddenly activates some functions on its own. Most likely similar issue as in this document - https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf This is dangerous for the driver as the automatic change in the screen and menu items distracts the driver which may cause accident and put life in danger. This is generic problem and searching on the internet, lot of people are suffering with this issue. When the issue started last year, we thought this is something random occurrence and will go away by itself but with the time, this has gone worse. Now looking in the internet we came to know this is actually an ongoing issue.

the infotainment system is acting up and making its own selections, if im sitting parked and my call history is up it will sometimes click a random number and start calling that number. It will scroll and make random selections on screen

My vehicle appears to have what is known as the "ghost touch". The radio ends up clicking random things, skips songs, goes to the maps and zooms all the way in. This puts the driver at risk if they are distracted by what is happening to their radio. I informed the dealer, but they thought it just needed a software update. The issue continued even after the update that I had to pay for. Warning lamps to not appear, and it happens at random times, it's never consistent. It's been happening for a while now, probably over a year, and months after I had purchased it as a used car.

Known Issue. Mazda has issued a TSB, but will not extend Warranty or pay for needed repairs. Infotainment Screen changes and Beeps by itself. Screen is peeling as well. 2019 Mazda CX-5 Infotainment Technical Service Bulletins TSB Number: SA-041-22C NHTSA Number: 10226930 TSB Date: November 22, 2022 Date Added to File: December 1, 2022 Failing Component: Equipment:Electrical:Infotainment Summary: Some customers may complain about infotainment center display: * ghost touch * DTC b108e:04 may be stored (touch screen operates by itself) * surface peeling * DTC b108e:04 may be stored * spider cracks * white dots

When driving at above 60-70mph in windy conditions, the car makes a squeaking noise that appears to come from the front left side of the car-- near the driver side window/mirror region. That is quite scary as it coincides with the sideward movement caused by the wind and gives a sense of losing control of the car. Mazda Europe has reported something similar but Mazda USA has not done anything about it.

Sunroof/ moonroof exploded out of no where. It was about 57 degrees outside not a hot day. Shard of glass went flying everywhere

Service engine soon brake lines out ball joints otters brakes , electrical flashing lights , rust all in engine, on roof rack , by tires

I believe my car has been affected by the FDM fuel pump replacement recall (#5321K). My car has stopped working. Parts are currently unavailable. What can be done as I need my vehicle for work?

Almost every time you drive at speeds of 75 mph+ or when there are strong winds on the highway, there is a whistling noise that comes from the drivers side door frame. This has been reported online in many groups. There are even video's with the exact problem available. NHTSA ID Number: 11429312 goes into the details in depth and I can say that my experience is exactly the same as theirs.

The center infotainment system operates by itself when driving at a low speed. The screen will automatically enter menus, place calls, and select items without any sort of input from the driver or passenger (ghost touch). The control knob, which is used to navigate the center screen, will not be functional whenever this happens. This ghost touch issue happens periodically, sometimes it goes away and sometimes the problem returns. Whenever the screen places calls or enters menus by itself, the driver is being distracted from the road and will have to focus on canceling whatever action the infotainment automatically decided to do. For example, I use Apple CarPlay for navigation but sometimes the screen will operate other functions by itself - I will have to manually click back to the navigation screen every time. A similar issue was found in the 2014-2016 MY of the Mazda3, which uses the exact same infotainment and controller setup as in the CX-5 products. I have provided a link to the relevant service bulletin here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf The system has not been examined by the manufacturer nor have there been any types of warning messages or lamps within the vehicle.

Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo.com/547826873 https://vimeo.com/manage/videos/580602909 and the links have been shared both with my local Mazda dealership (Oak Tree Mazda by DGDG in San Jose, CA: 4250 Stevens Creek Blvd, San Jose, CA 95129) as well as with Mazda of North America. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two Mazda owners forums that describe this very issue with Mazda CX-5 in USA, Canada, as well as in Europe. This video from an owner in Germany shows the very same issue: https://www.youtube.com/watch?v=zykyoCIsItc&t=204s https://www.mazdas247.com/forum/index.php?threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds.123868506/page-2#post-6727077 https://www.mazdaworld.org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise.337073/#post-754625 According to one of the forum members, a Technical Service Bulletin (TSB) R084/20 to address this issue has been issued by Mazda in Europe and Russian. The root cause has to do with door trim seals. Under the "CASUE", this TSB reads, "When driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -The vehicle is exposed to a side wind while driving at a speed higher than 160km/h -The vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h."

I HEARD A VERY LOUD BANG, SOUNDING LIKE A GUNSHOT THAT WENT OFF, WHEN THE SUNROOF ABOVE MY HEAD VIOLENTLY SHATTERED WHILE I DRIVING TO WORK. I ALMOST LOST CONTROL OF THE CAR AND GOT COVERED WITH PIECES OF GLASS. THE GLASS SCRATCHED ME ON THE FACE, CLOSE TO MY EYE. I AM IN SHOCK AND I AM STILL FINDING SMALL PIECES OF GLASS ALL OVER MY BODY EVEN AFTER TAKING A SHOWER.

Mileage: 29,036

UNINTENDED ACCELERATION - I WAS PULLING IN TO MY GARAGE, HALF WAY INTO THE GARAGE, THE CAR ACCELERATED, WITHOUT FOOT ON THE ACCELERATOR, AND RAN INTO MOTORCYCLE AND GARAGE BACK WALL. THERE ARE TIRE TRACTION MARKS WHERE IT BEGAN TO ACCELERATE UNATTENDED, AND TIRE TREAD FROM MULTIPLE ROTATIONS OF THE TIRE WHERE THE VEHICLE FORWARD MOTION WAS STOPPED BY THE WALL. ANOTHER DRIVER OF THE CAR STATED THAT THE NIGHT BEFORE, WHEN FOOT WAS TAKEN OFF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE.

Mileage: 29,000

VEHICLE DISPLAY ON DASHBOARD, STEERING WHEEL, SHIFT CONSOLE, AUDIO CONTROLS, SEATS ADJUSTMENTS ARE NOT ILLUMINATED. THE LETTERS AND NUMBERS ARE NOT LIGHTED. UNABLE TO KNOW WHICH BUTTONS TO PUSH BECAUSE PRINTING IS SO SMALL AND MANY CONTROLS ARE GROUPED TOO CLOSE TOGETHER. MAZDA CX5 OWNER'S MANUAL IS FOR ALL MAZDA MODELS. THERE IS NO INDICATION AS TO WHAT FEATURE IS INCLUDED ON MY CAR. THIS CAR LACKS LIGHTED DISPLAY AND CONTAINS SMALL LETTERS/NUMERALS WHILEPARKED, MOVING OR DRIVING IN DAY OR NIGHT; MAZDA DEALERS IN TWO DIFFERENT TOWNS REPORT UNABLE TO IMPROVE SITUATION "THAT'S HOW IT IS" .

Mileage: 15

IN JULY 2019 (APPROXIMATELY 2 MONTHS AFTER DELIVERY) MY 2019 MAZDA CX-5 BEGAN TO DRIVE ROUGHLY AT SLOW SPEEDS- SPECIFICALLY SPEEDS 15 MPH OR BELOW. THE VEHICLE WOULD NOT COAST (EVEN DOWNHILL) AND WOULD SEEM TO SLIP OUT OF GEAR (THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION). MORE SPECIFICALLY, THE VEHICLE WOULD BUCK AND LURCH ON IT'S OWN WITHOUT ENGAGING THE ACCELERATOR OR BRAKE. THIS WAS HAPPENING GOING UPHILL, DOWNHILL AND ON FLAT GRADE. I BROUGHT THE VEHICLE TO THE DEALER AND AT THEIR REQUEST TOOK AN EMPLOYEE FOR A DRIVE SO THEY COULD FEEL IT. THE EMPLOYEE DID FEEL IT, TOLD THE SERVICE MANAGER, WHO THEN TOLD ME THAT, "THEY ARE SUPPOSED TO DRIVE LIKE THAT." HE SAID HE DROVE AROUND ANOTHER VEHICLE ON THE LOT THAT IS THE SAME MODEL AND YEAR, AND THAT IT PERFORMED THE SAME. PLEASE NOTE THAT THIS IS NOT THE SAME PERSON WHO WAS IN THE CAR TO EXPERIENCE HOW MY CAR WAS DRIVING. I PERSONALLY KNOW TWO OTHER PEOPLE WHO HAVE THE SAME EXACT YEAR AND MODEL CX-5. I SHARED MY EXPERIENCE WITH BOTH OWNERS- THEY BOTH TOLD ME THAT THEIR CARS DO NOT PERFORM IN THAT WAY. ADDITIONALLY, I DROVE ONE OF THOSE VEHICLE AND THAT ONE DID NOT PERFORM IN THE SAME WAY THAT MINE DOES. I AM CONCERNED THAT THIS ISSUE IS BEING BRUSHED OFF. THERE IS NO WAY THAT MAZDA WOULD PURPOSELY DESIGN A CAR SO THAT IT JERKS, LURCHES, AND BUCKS AT SLOW SPEEDS. I HAVE READ REVIEWS ON ONLINE MESSAGE BOARDS WHERE OTHERS DO COMPLAIN OF SIMILAR EXPERIENCES, WHICH IS EVEN MORE CONCERNING. THIS POSES A SAFETY ISSUE FOR THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD WHO MAY BE DRIVING NEARBY. I HAVE AN APPOINTMENT AND WILL BE TAKING THE CAR BACK THIS COMING MONDAY TO TRY AND FURTHER ADDRESS THIS ISSUE, BUT FELT IT NECESSARY TO FILE HERE IN THE CASE THAT FURTHER ACTION NEEDS TO BE TAKEN AT A LARGER SCALE SINCE IT APPEARS AS IF OTHERS, THOUGH NOT ALL, 2019 MAZDA CX-5 OWNERS ARE EXPERIENCING THE SAME. *TR

Mileage: 2,000

THE VEHICLE WAS PARKED OUTSIDE, BEHIND MY HOUSE OFF OF AN ALLEY IN A PRIVATE PARKING SPACE WHERE IT HAD BEEN UNMOVED FOR THREE DAYS. IT HAD SNOWED OVER THE PAST TWO DAYS. THE TEMPERATURE WAS IN THE 20'S. THE CAR IS TWO MONTHS OLD (1171 MILES). I RAISED THE REAR HATCH TO RETRIEVE A SNOW BRUSH. REAR HATCH CLOSED. I STARTED TO WALK TOWARDS THE PASSENGER DOOR WHEN I HEARD A LOUD CRACKING SOUND. THEN THE REAR WINDOW SELF-DESTRUCTED. IT JUST FELL TO PIECES. I DO NOT WANT TO DWELL ON THE SERIOUS PROBLEMS THIS MIGHT HAVE CAUSED IF THE SELF-DESTRUCTING WINDOW HAD OCCURRED 10 MINUTES LATER WHEN I WAS GOING TO BE DRIVING ON A HIGHWAY.

Mileage: 1,171

WHILE DRIVING ON THE HIGHWAY WITH VERY LIGHT SNOW FALLING AND LESS THAN AN INCH OF WET ON THE ROAD, THE "FRONT RADAR BLOCKED" MESSAGE APPEARED! UPON LATER RESEARCH INTO THE MAZDA OWNER'S MANUAL IT INDICATES THE FOLLOWING SYSTEMS WERE NOT FUNCTIONING: MAZDA RADAR CRUISE CONTROL (MRCC) MAZDA RADAR CRUISE CONTROL WITH STOP & GO FUNCTION (MRCC WITH STOP & GO FUNCTION) DISTANCE RECOGNITION SUPPORT SYSTEM (DRSS) SMART BRAKE SUPPORT (SBS) APPARENTLY THE LOCATION OF THE FRONT RADAR IS BEHIND THE EMBLEM IN THE CENTER OF THE GRILL. MAZDA RECOMMENDS THAT THE OWNER CLEAN OFF THE EMBLEM OF ANY DIRT OR SNOW TO CORRECT THIS PROBLEM. DRIVING ON THE HIGHWAY IT IS NOT PRACTICAL TO PULL OVER AND CLEAN OFF THE EMBLEM WHEN IT WILL HAPPEN AGAIN IN THESE CONDITIONS. THIS IS A SERIOUS DESIGN FLAW THAT CAN LEAD TO ACCIDENTS. THE FRONT RADAR SHOULD BE RELOCATED IN A LOCATION NOT SUBJECT TO ROAD SPLATTER. IT COULD BE LOCATED WITH THE OTHER SENSORS BEHIND THE MIRROR IN THE MIDDLE TOP OF THE WINDSHIELD.

Mileage: 2,995