2015 MAZDA MAZDA3 Back Over Prevention Problems

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (BACK OVER PREVENTION). However, the dealer refused to complete the recall repairs due to the vehicle having a Salvage Title. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The manufacturer was made aware of the issue and referred the contact back to the dealer. The vehicle remained unrepaired. The failure mileage was approximately 86,000.

Mileage: 86,000

On Thursday October 9th I drove to work at 11pm and parked my car. I backed up into my space using my back-up camera as I had always did since I had purchased my car in 2019. The next morning when I got home and put my car in reverse to back into my space, I noticed that the back-up camera did not come on. The radio continued to play on the screen, but in never switched over to the camera so that I could use this component to park. After trying several times to try to figure out what the issue was I gave up. I had an appointment that same morning, so I parked my car and came back about an hour later to leave and started my car, pulled out of my space, then put my car in reverse and the camera was back up and running again. I found this to be strange. Most likely this will happen again. I googled/researched this to see if there was a recall for this issue in this make and model and came across a few articles where others had the same or similar complaints. So it all lead me here. It seems as if there is a malfunction in these cameras, if it is happening to others, and happened to me, then it's happening. So what's happening...is my question? Why are these camera not recalled? Do we wait until it shuts down in the middle of us backing up or what? What's next? Can I get someone at Mazda to look at my camera, and replace it? Or is this something I have to live with? I should not have to, neither should I have to pay some outrageous price to get it replace on my own dime. There is definitely an issue with this camera in this make and model. So is anyone going to be fair and do something about this, or wait until there is an accident behind it? If it's a defect in the product, just simply replace it.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the back-up camera screen image was flickering and became distorted while reversing. The cause of the failure was not determined. The failure mileage was 60,000. VIN tool confirms parts not available.

Mileage: 60,000

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image failed to display. The local dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

Mileage: 82,000

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was distorted, blank or failed to activate as needed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

Mileage: 63,000

The contact owns a 2015 Mazda Mazda3. The contact stated that while reversing, the rear-view camera image was distorted, black, and failed to appear on the center display. The vehicle was taken to the local dealer, where an unknown software was reprogrammed; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 53,953. VIN tool confirms parts not available.

Mileage: 53,953

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

This in regards to NHTSA Recall #: 23V-487. It has been 173 days since this recall was announced and I have not received any correspondence from the manufacturer. The recall has been sitting with no remedy available for 6 months. I want to know when Mazda is expected to have a fix to this vehicle?

The contact owns a 2015 Mazda Mazda3. The contact stated that on numerous occasions after he opened and closed the trunk of the vehicle or while shifted into reverse, the rear-view camera image intermittently became distorted or blank. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and stated to the contact that there was no such recall for the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 67,000. VIN tool confirms parts not available.

Mileage: 67,000