2018 MAZDA MAZDA3 Back Over Prevention Problems

I got into my car and the infotainment screen was cracked. It had been parked in moderate weather (no extreme heat or cold) and just randomly had multiple small cracks across the screen. This makes the back up camera difficult to see which is a safety concern.

The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. Mazda corporation wont pay for the repair that they are charging close to 2k to do.

The contact owns a 2018 Mazda Mazda3. The contact stated while reversing, the rearview camera image was flickering and occasionally failed to display an image. The vehicle was taken to the dealer several times. The dealer recommended that the rearview camera be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

Mileage: 25,000

The contact owns a 2018 Mazda Mazda3. The contact stated that while reversing, the camera was flickering on and off and the camera was fuzzy. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

Mileage: 60,000

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention). The contact stated that on several occasions while in reverse (R), the backup camera flickered and was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted into reverse(R) and reversing out of the driveway, the rearview camera image was flickering on the display screen. The contact stated that the flickering was intermittent but eventually the camera became inoperable. The contact had notified the manufacturer of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

Mileage: 38,000

The contact owns a 2018 Mazda Mazda3. The contact stated while reversing, the rearview camera image was distorted and failed to display on several occasions. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

In 2023, the reverse camera would either flicker or completely shut off (displaying a blank screen) while the reverse gear is engaged. While reversing the vehicle to park onto the property the rear camera image failed to display in the vehicle, leading to a collision with the curb. The limited visibility out of the rear windshield for the Mazda 3 leads to a typical driver relying on the camera display to show obstructions not visible through the rear and side mirrors. This failure lead to the car impacting the curb and the passenger being shocked that the car was in an accident. If that was child or small animal, they would have been hit or run over. Luckily, this failure only resulted in property damage, a large dent in the bumper, and possible exhaust damage (see attached). A recall notice for this known Mazda camera issue was sent out in the mail by the manufacturer at the end of 2023. Mazda failed to address the issue when inquired over the phone, instead stating they "Would be in contact once a solution was found." Mazda did not reach out or notify me at any point with a solution until the incident above occurred. After contacting Mazda by phone to address the issue, they said there is still no solution found but to take the vehicle down for a diagnostic test that would be the owner's responsibility to pay for if it was found to be a "owner issue". After a brief discussion and multiple phone calls, Mazda stated they would make the repair as it was confirmed to be a Mazda issue that had just been solved. However, the car would need to be kept over the weekend and a loaner vehicle would be provided. Mazda also stated the collision was a driver issue and Mazda will not be responsible for anything that occurs while using the vehicle. At that point, the dealership was unwilling to assist me and I left. This seems to be a Mazda originating issue, if the rear camera functioned as intended, the curb would have been visible and the impact could have been avoided.

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the display screen to intermittently malfunction and no image was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were made aware of the failure. The failure mileage was 32,000. VIN tool confirms parts not available.

Mileage: 32,000

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention). The local dealer was made aware of the issue and an appointment was scheduled to have the vehicle serviced. The contact arrived for the appointment but was informed a few hours later that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the back over prevention camera was flickering and distorted. The vehicle was taken to the dealer on two occasions. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH, the parking brake light illuminated, and the vehicle decelerated and was losing motive power. The contact pressed the parking brake button off and on and the warning light stopped, and the contact was able to drive normally. Additionally, the contact stated that in other instances the forward sensing camera and the lane departure systems were also independently engaging. The contact stated that it was difficult to maintain the lane she was driving in. The contact stated that several unknown warning lights were illuminated. The contact stated that the failure occurred at various speeds. The contact drove the vehicle to a dealer who diagnosed the vehicle and flashed the Powertrain Control Module (PCM). The vehicle was repaired. The contact stated that the failures reoccurred and the battery short-circuited. The contact had taken the vehicle to a non-manufacturer dealer who used a handheld scanner and retrieved the following codes: C1001 Type 97, U3003, and B13D3. The vehicle was not repaired. The failure mileage was 31,321. VIN tool confirms parts not available.

Mileage: 31,321

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted due to the local dealer going out of business. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the part to do the recall repair was available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was distorted and occasionally would not display an image. The failure mileage was 40,000. VIN tool confirms parts not available.

Mileage: 40,000