2015 MERCEDES BENZ C300 Structure Problems

Rear subframe rusted out, car is not safe to drive

I’m the owner of a Mercedes Benz C- Class Sedan 2015. My Rear Sub Frame Rusted Through at The right trailing arm - Fails state inspection. Mercedes Benz has issued a extended 20 year warranty on all vehicles from 2008 - 2015 C - Class Sedan for Rear Sub Frame that rusted out. Mercedes Benz service advisor stated that my vehicle was not under that extended warranty when he run my vehicle Vin number. My vehicle should be under that warranty, I have the same problem with the same vehicles on the list. Please help. Thank you

The contact owns a 2015 Mercedes-Benz C300. The contact stated that upon taking the vehicle for the State Inspection, the contact was informed that the rear subframe was rusted, and there was a hole on each side of the rear subframe. The vehicle was taken to the dealer, where an unknown diagnosis was made, and the dealer ordered an unknown part to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2015 Mercedes-Benz C300. The contact stated that upon taking the vehicle to an independent mechanic for a routine maintenance check, the contact was informed that there was severe corrosion on the subframe of the vehicle. The contact was informed that the vehicle was unsafe to drive and that several failures might occur due to the failure. The contact stated that recently, while depressing the brake pedal, the vehicle swerved, and the contact lost control of the vehicle. Upon investigation, the contact discovered that there was a warranty on the vehicle related to the failure. The manufacturer was notified of the failure, and the contact was informed that the vehicle was no longer covered under the warranty. The vehicle was not repaired. The failure mileage was approximately 110,000.

Mileage: 110,000

The contact owns a 2015 Mercedes-Benz C300. The contact stated that while his wife was driving at an undisclosed speed, the roof panel detached from the vehicle and fractured. The contact stated that the roof panel had previously been replaced, but the failure occurred. The vehicle was taken to the dealer, where it was determined that the front roof panel needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V854000 (Structure); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2015 Mercedes-Benz C300. The contact stated that while driving at 50 MPH and attempting to decelerate, the front end of the vehicle began to drift to the right while the rear drifted to the left. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear subframe. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 136,000.

Mileage: 136,000

The contact owns a 2015 Mercedes-Benz C300. The contact stated that while driving at approximately 70 MPH, there was a loud clicking sound coming from the panoramic sunroof. The contact stated that the sunroof then became inoperable. The contact became aware of NHTSA Campaign Numbers: 23V854000 (Structure) and 21V197000 (Structure). The dealer was contacted and confirmed that the VIN was not included in the recalls. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and confirmed the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.

Mileage: 115,000

I took my vehicle to an independent repair shop for routine maintenance and while there I was advised that the vehicle is suffering from the subframe corrosion issue. I called the manufacturer service center and they took my VIN and said I was not covered under the bulletin. The independent contractor gave me an estimate to get it repaired, however Mercedes doesn’t even have the parts needed in stock as they are backed ordered nation wide. This is our only car and it now I am forced to drive an unsafe vehicle.

I had the sunroof opened and it almost blew off, if I didn’t pull over it would have. I took it to the shop and was told it is a manufacturers issue.

The contact owns a 2015 Mercedes-Benz C300. The contact stated that while driving at various speeds, there was a sound of air entering the vehicle from the sunroof. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the entire roof lining needed to be replaced. The vehicle was not repaired. The contact linked the failure to NHTSA Campaign Numbers: 23V854000 (STUCTURE), and 21V197000 (STRUCTURE); however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

Mileage: 50,000

I believe my car was missed on the panoramic roof issue. I have been hearing a lot of wind and road noise coming into my car from the roof and now my roof is having issues completely closing. A few guys with c300 I know were recalled for the same issue and they had theirs repaired from the dealer under recall and after a few trips to different dealers they told me to try and add it here through the website.

My car (vin [XXX] ) a 2015 Mercedes C300 is experiencing the same premature rusting on the subframe. I was told that while a lot of Mercedes are covered, mine is not for some reason but I'm at the same risk for the subframe getting holes in it and wheels breaking off. I only have 78,000 miles on my car, only have it serviced at the dealer and it has been garaged parked. This type of damage is not typical for a car that has been this well cared for and for the amount it has been driven. I called Mercedes to honor the $5600 or to extend the warranty should it have to be replaced and they said to file a claim here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear subframe is rusted through. It is a known manufacturing defect where water sits and rusts through the subframe. This was a recall on various Mercedes up through 2014. Multiple 2015 models have the same issue, including my Mercedes 2015 C300 4MATIC. I have a 2009 SLK with the same issue, which Mercedes previously fixed and acknowledged the manufacturing defect. The part number under the recall through 2014 is "212 250 3805" My 2015 car has part number "212 350 3605" that is not covered but still has rust issues. See attached picture The subframe can result in the back wheels falling off. My subframe is severely rusted through and a risk as a driver. A certified Mercedes dealer has inspected this issue and confirmed the safety but Mercedes will not cover the repairs for the known defect. There are no warning lights or indicators to this issue.

SUNROOF SLIDE AND SHOE REPAIR. SLIDES HAVE MELTED DUE TO HIGH TEMPERTURES OWNER OPERATIOR DID NOT CAUSE ISSUE. Opened sunroof and sunroof would not closed. Discovered melted slides inside to sunroof tracks. It was a Rainy day and could not get sunroof to closed. Would have interfered with the visibility to drive due to water getting inside vehicle. Cost to repair is extremely high for this repair and when contacting repair shops they are seeing a large number of Mercedes with the same problem.

The contact owns a 2015 Mercedes-Benz C300. The contact stated while washing the vehicle, he observed that the roof panel had become detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V197000 (Structure), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.

Mileage: 90,000

The contact owns a 2015 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 23V854000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 50 MPH, the panoramic plastic piece suddenly detached from the vehicle. The location where the piece was attached was fractured allowing wind and water to leak inside the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 103,000. VIN tool confirms parts not available.

Mileage: 103,000

The contact owns a 2015 Mercedes-Benz C300. The contact stated that while his girlfriend was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle independently pulled to the left and crossed the yellow line into the direction of oncoming traffic. The vehicle was almost involved in a head-on collision due to the failure. The vehicle was taken to the dealer, however the vehicle was not diagnosed or repaired. The contact was informed that the repair would not be covered under warranty. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a fractured subframe and that the subframe needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The contact was informed that the repair could not be covered under warranty. The failure mileage was approximately 103,000.

Mileage: 103,000

My wife and I were driving our 2015 C-Class Mercedes on a highway, traveling at roughly 55MPH on 2/25/24, at approximately 2pm, conditions were sunny but windy, when suddenly we heard a loud noise above our heads. The noise sounded like it came from around our sunroof, and it sounded as if maybe the car had been hit by a piece of debris, although neither of us saw anything. We looked in our mirrors but didn't see anything, and I also tried opening and closing the sunroof and it worked fine. I also looked in my rear view mirror and didn't see any cars behind me swerve, or in any way adjust their driving. Because there was no safe shoulder on that part of the road, we continued a mile or so further up the road and then pulled over to see if we could visibly see anything wrong with the car. To our disbelief, a section of the body of the car that is just above the front windshield and just before the sunroof, a piece I believe called the "front stationary sunroof panel" , was completely missing! We were unsuccessful at finding the piece. After some research in recent days, I believe this issue is related to MB recall campaign #2021070010, 22V-954 / 2023010004/5/6. If this is however related to the recall, the Mercedes dealership we took our car to on 3/1/24 told us it would cost us over $2,000.00 to repair. As I thought about a piece of the car simply flying off while driving, I realized how much of a safety hazard this could pose to others, hence this written report.

The contact owns a 2015 Mercedes-Benz C300. The contact stated that the vehicle was taken to a dealer for routine maintenance and was informed that the rear sub frame was rusted and needed to be replaced. No warning light was illuminated. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 93,000.

Mileage: 93,000

The contact owns a 2015 Mercedes-Benz C300. The contact stated that while the vehicle was at the dealer for routine service, a corrosion inspection was performed. The contact was informed of a rust hole in the sub frame. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 76,000.

Mileage: 76,000

I have a 2015 Mercedes-Benz C300 4Matic got a letter from the company car had few recalls to address. Dropped the at Mercedes-Benz Hampton VA dealership on 12/06/2023 at 8:30 AM EST. After few hours got a call from the dealership that rear subframe of the has bad corrosion and because of the rust it got holes in it which is a bad safety risk. Risk is so great that it cant pass Virginia state inspection. I did a good online research and found it is a common issue in Mercedes-Benz vehicles and the company issued safety recall on some years and models but not on all the affected vehicles. Like my car has the exact same safety issue rear subframe got rust from inside so it was hard to notice till it became unsafe to drive the car. The dealer is asking almost $5000.00 to replace it. The Mercedes-Benz customer support center is unable to explain why some cars are covered with extended warranty offered by the factory and some doesn't for exact same issue. There are bunch of more people with same complaint but they don't know where to go.

The contact owns a 2015 Mercedes-Benz C300. The contact stated while driving at approximately 65 MPH, she heard a rushing air sound as if the sunroof was opened; however, the sunroof was not open. The contact stated that when she reached her destination, she noticed there was a panel missing from the roof between the sunroof and the windshield. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V197000 (Structure). The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2015 Mercedes-Benz C300. The contact stated while driving 60 MPH, there was an abnormal wind sound coming into the vehicle. After a visual inspection, the contact noticed that the glass was detaching from the panoramic sunroof. The vehicle was towed to the dealer, who determined a failure with the adhesive. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V197000 (Structure) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 51,150.

Mileage: 51,150

While driving on highway a load noise was heard pulled off the road to see what it was and the part of the sunroof that meets the windshield had raised up so we tried to push it down and continue towards home the car had to be driven at around 40 miles per hour to keep it from elevating and in fear that it might come off and hit someone's car or cause an accident

FRONT STATIONERY PANEL FAIL OFF WHOLE DRIVING I SEE IT IS IN RECALL BUT DO NOT SEE MY VIN HOW CAN I GET THIS FIXED PER RECALL

The contact owns a 2015 Mercedes-Benz C300. The contact stated while driving 45 MPH, the roof carriage started shuddering. The contact veered to the side of the road. Upon inspecting the vehicle, the contact noticed that the roof panel had loosened. The contact stated continued driving and the roof panel fractured and partially separated from the vehicle. The vehicle was taken to an auto glass repair shop, where the roof panel was replaced; however, the failure reoccurred. The vehicle was taken back to the same auto glass repair center. The contact then became aware of NHTSA Campaign Number: 21V197000 (Structure) that he related to the failure. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 85,000.

Mileage: 85,000

Front Roof Panel Discoloring and Detachement

Glass panoramic sun roof lifted off the vehicle at highway speed, I had to grab the front edge of roof,pull off the expressway. Tried to re seat it in the channels but could not close the roof. Drove 120 miles with roof open holding the front edge down, which continued to try to lift off the vehicle. . My vehicle is Mercedes’ 2015 c300. These vehicles have a recall for this very reason but my vin number is not listed. Don’t know why? Need to get my vin listed for this recall. Please help!

The contact owns a 2015 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Mercedes-Benz C300. The contact stated that there was a crack on the front panel of the panoramic roof. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and found that the roof panel was included in NHTSA Campaign Number: 21V197000 (Structure). The manufacturer had been informed of the failure and the contact was informed that the VIN was not included. The failure mileage was approximately 50,000.

Mileage: 50,000

Problem with Panoramic Moonroof. One side will not close. Mercedes is aware of the issue. Price to fix is $2,500. Roof will not close or seal.

Recall 2021070010----NHTSA #21V197--Panoramic roof not boned correctly to the vehicle during prior replacement -

Panoramic sunroof off centered causing glass to tilt on one side above vehicle. Note, a recall for the same on models 2015 c300 for vehicles with prior service but same issues/ problems for my vehicle that has not been serviced.

The contact owns a 2015 Mercedes-Benz C300. The contact stated while driving 50 MPH, the contact heard an abnormal flapping sound coming from the opened panoramic moon roof. The contact reached up into the open moon roof and discovered that the adhesive bonding on the front panel had started to deteriorate. The contact took the vehicle to the local dealer and was confirmed the failure however, the contact was informed that the dealer was not equipped to perform the repair. The contact was referred to Mercedes-Benz of Wilkes-Barre (150 Motorworld Dr, Wilkes-Barre, PA 18702) where the mechanic removed the bonded panel and installed a new front panel which the contact paid for out of pocket. The first dealer then notified the contact of NHTSA Campaign Number: 21V197000 (Structure) and instructed him to call the dealer where the vehicle was repaired. The second dealer was notified of the failure and informed him to call the manufacturer for potential reimbursement. The manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. The vehicle was repaired. The failure mileage was approximately 68,000.

Mileage: 68,000

The contact owns a 2015 Mercedes-Benz C300. The contact’s wife stated while driving 70 mph, the roof panel separated and detached from the vehicle. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 57,000.

Mileage: 57,000

Panoramic Sunroof has had several problems previously. While driving 65 mph the plastic roof piece between the windshield and sunroof suddenly and unexpectedly dislodged and flew off the car.

The contact owns a 2015 Mercedes Benz C300. The contact received notification of NHTSA Campaign Number: 21V197000 (STRUCTURE) however, the part to do the recall was unavailable. The contact stated on June 18, 2021, while driving 55 mph, the roof plastic panel detached and flew into oncoming traffic. The contact stated no one was injured. The contact called the local dealer and was informed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000. VIN tool confirms part not available.

Mileage: 59,000

Sunroof clips are snapping on many w205 2015 mercedes c300 models causing the panoramic roof to come loose potentially flying off the car while driving this has the potential to hurt many people. Mercedes claims there is only a recall for models up to 2011 however hundreds of thousands of later model vehicles have the same issue. I read an article saying they recently opened a recall for the later models but my vin isn’t covered. If the 100 pound panoramic roof flies off while driving on the highway at 70 mph it can definitely kill someone. Please address my concern I cannot afford to come out of pocket for Mercedes defect and lack of help.

The contact owns a 2015 Mercedes-Benz C300. The contact stated that the sun roof ceased in the open position. The contact stated that the adhesive on the paneling had deteriorated which caused the sun roof to lose functionality. The vehicle was not taken to the local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V197000 (STRUCTURE) however, the vin was not included. The manufacturer was informed of failure and informed the contact that the vehicle was not included in the recall. The failure mileage was approximately 61,000.

Mileage: 61,000

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY IN AN ACCIDENT. THE VEHICLE WAS REPAIRED AT GERBER COLLISION & GLASS (102 CORPORATE PARK DR, HENDERSON, NV 89074) HOWEVER, WHILE LEAVING THE COLLISION CENTER, THE CONTACT HEARD A LOUD KNOCKING SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT ASKED THE COLLISION CENTER TO INSPECT THE VEHICLE FOR THE SOUND HOWEVER, THE COLLISION CENTER DECLINED. THE CONTACT THEN TOOK THE VEHICLE TO MERCEDES-BENZ OF HENDERSON SERVICE CENTER (925 AUTO SHOW DR, HENDERSON, NV 89014) TO BE INSPECTED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,321.

Mileage: 55,321

UPON SUBMITTING A CLAIM FOR MY "INOPERATIVE" SENSOR ISSUE AND THE CAR LOSING ALL POWER AT HIGHWAY SPEEDS. I DISCOVERED YOUR CLAIM ABOUT PANORAMIC SUNROOF DETACHMENTS. WELL YOU ARE IN LUCK AS I HAVE A LOVELY MERCEDES WITH A ROOF PANEL THAT I HAD TO GLUE TO THE TRACK AS IT CAME APART. THE HINGE ON RIGHT SIDE IS LOOSE. I CAN NO LONGER OPEN THE SUNROOF OR IT WILL CATCH WIND AS IF IT'S ABOUT TO DETHATCH. DRIVING THE SUNROOF IS SO LOOSE THAT IT WILL NOT CLOSE WITHOUT THE HELP OF HOLDING IT DOWN SO IT LOCKS INTO PLACE. BROUGHT IT INTO THE DEALER LAST SUMMER AND THEY BRUSHED IT OFF AND TRIED TO CHARGE ME OVER $2,000 TO GET IT FIXED. THEY SAID "COMMON ISSUE" I WOULD PRODUCE PICTURES, HOWEVER MY CAR IS CURRENTLY SITTING AT A MERCEDES FACTORY SHOP GETTING ITS OTHER SAFETY ISSUES TAKEN CARE OF.

Mileage: 71,000

THERE ARE NO OPEN OR PENDING RECALLS ON THIS VIN. FOR CONSIDERATION OF ANY PART THAT IS OUT OF MANUFACTURER WARRANTY, IT WILL FIRST NEED TO BE ASSESSED AT THE DEALERSHIP LEVEL. IF FURTHER ASSISTANCE MAY BE REQUIRED, YOU CAN THEN CONTACT THE CUSTOMER ASSISTANCE CENTER FOR FURTHER REVIEW BY AN EXECUTIVE REFERRAL MANAGER. THERE ARE MANY FACTORS IN DETERMINING ANY CONSIDERATION WHICH INCLUDE BUT ARE NOT LIMITED TO THE VEHICLE HISTORY, MILES, TIME OUT OF WARRANTY, CUSTOMER PAY, ETC. PLEASE BE ADVISED THAT THERE IS NO GUARANTEE THAT ASSISTANCE WILL BE PROVIDED, BUT YOU WOULD RECEIVE A CALL WITHIN ONE BUSINESS DAY AT THE NUMBER YOU PROVIDE. 2015 C300 4MATIC PANORAMIC SUNROOF FRONT PANEL DETACHMENT WHILE DRIVING. THE GLASS FLEW OFF AND INTO TRAFFIC WHILE I WAS DRIVING ON INTERSTATE HIGHWAY I-25. I LIVE IN COLORADO SPRINGS CO. USA. AND MAINTENANCE AT THE LOCAL MERCEDES BENZ THERE. QUESTION IS IF THERE IS ANY VISIBILITY TO THIS ISSUE VIA MERCEDES BENZ CORPORATE, AND IF ASSISTANCE ON REPAIRS ARE A REALISTIC EXPECTATION. FAILURE DATE: 08/25/2020 THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT THE SPEED LIMIT ON I-25, THE FRONT GLASS PANEL DETACHED FROM THE VEHICLE. THE CONTACT STATED A TRUE REALIZATION OF THE ISSUE WAS NOT FULLY COMPREHENDED WHEN IT HAPPENED OUTSIDE OF THE NOISE IT MADE AT THE TIME OF FAILURE, UNTIL THE CONTACT PULLED OVER ONCE OFF THE HIGHWAY, AND CONFIRMED THAT THE GLASS PANEL HAD DETACHED FROM THE VEHICLE. THE GLASS PANEL WAS NOT RETRIEVED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) AS A POSSIBLE SOLUTION FOR THE FAILURE, THE FAILURE MILEAGE WAS APPROXIMATELY 70123. IS ASSISTANCE FOR THE MONETARY COST OF REPAIR AN OPTION. QUESTION REFERENCE # 200826-000024 DATE CREATED: 08/26/2020 09:41 AM DATE LAST UPDATED: 08/27/2020 08:56 AM*DT CONSUMER STATED IN THE LATEST FINDINGS DURING INSPECTION THAT THEY WAS A MANUFACTURER ERROR AND REFUND WOULD BE APPLICABLE.*JB*DT *TR

Mileage: 70,000

I STARTED EXPERIENCING LOUD WIND NOISE COMING FROM THE TOP OF MY CAR NEAR MY WINDSHIELD WHEN DRIVING OVER 40MPH. I PULLED OVER AND EXAMINED THE AREA AND FOUND THAT THE TOP LEFT GLASS PANEL IN FRONT OF THE SUNROOF ON MY 2015 MERCEDES BENZ C300 WAS SLIGHTLY PROPPED UP. IT SEEMED TO BE A POSSIBLE SEAL OR GLUE ISSUE CAUSING THE GLASS PANEL TO BE SLIGHTLY LOOSE AND ALLOWING AIR IN. I CALLED MERCEDES AND MADE THE NEXT AVAILABLE APPOINTMENT FOR SERVICE A FEW DAYS OUT. WHILE DRIVING ON THE FREEWAY, I BEGUN TO HEAR THE WIND NOISE AGAIN BUT FOLLOWED BY A LOUD RIP FROM THE ROOF OF MY CAR THIS TIME BUT DID NOT SEE ANYTHING IN SIGHT. WHEN I PULLED OVER, THE GLASS PANEL WAS COMPLETELY MISSING AND WENT FLYING SOMEWHERE ON THE HIGHWAY, CAUSING A ROAD HAZARD. IT WAS TORN OFF THE CAR AND THE ROOF OF THE CAR IS NOW EXPOSED.

Mileage: 75,000

FRONT OF GLASS SUNROOF FLEW OFF WHILE DRIVING ON FREEWAY - RECALL EXISTS FOR OLDER VERSIONS OF MY CAR. MINE IS A 2015

Mileage: 58,000

ON JULY 19, 2020, I WAS DRIVING MY MB C300, ON HIGHWAY 301 IN BRADENTON FLORIDA. SUDDENLY, I HEARD WHAT SOUNDED LIKE A GUNSHOT. I WAS TERRIFIED. ONCE, I CALMED DOWN AND WAS ABLE TO GET TO A SAFE LOCATION, UPON EXAMINATION, I DISCOVERED THAT MY SUNROOF HAD SPONTANEOUSLY SHATTERED. THERE WAS ABSOLUTELY NO EVIDENCE OF ANY TYPE OF FOREIGN OBJECT CAUSING THE SUNROOM TO SHATTER. FORTUNATELY, WHEN THE LOUD BANG OCCURRED, I HAD THE PRESENCE OF MIND TO NOT LOSE CONTROL OF MY CAR IN WHAT COULD HAVE CAUSED AN ACCIDENT. ALSO, IF THE SUNROOF HAD BEEN PARTIALLY OPENED THE GLASS CHARDS COULD HAVE CAUSED SIGNIFICANT INJURY. THIS IS COMPLETELY AND UTTERLY UNACCEPTABLE. MERCEDES BENZ IS A LUXURY CAR MANUFACTURER, KNOWN FOR SUPERIOR ENGINEERING. THIS SHOULD NOT HAVE HAPPENED, UNDER ANY CIRCUMSTANCES.

Mileage: 86,000

I WAS DRIVING ON 02/13/2020, ABOUT TO CROSS THE ARKANSAS/TENNESSEE BRIDGE WHEN MY SUNROOF EXPLODED WITHOUT AN EXPLANATION. THE ENTIRE PANORAMIC SUNROOF SHATTERED. IT WAS THE MOST FRIGHTENING THING I HAVE EVER EXPERIENCE. IF MY SUNROOF SCREEN HAD BEEN OPEN, ALL OF THE GLASS WOULD HAVE FALLEN ON MY HEAD AND IN MY EYES. CALLED THE MB DEALER FOR HELP, THEY WEREN'T WILLING TO HELP AND SUGGESTED THAT I FILE IT WITH MY OWN INSURANCE COMPANY. THIS IS A DEFECT OF MB!!

Mileage: 53,000

AT HIGHWAY DRIVING SPEEDS IN EXCESS OF 50 MPH, THE GLASS TRIM PANEL OF THE PANORAMIC SUNROOF VIBRATES AND FLAPS WILDLY. IT IS NOT SECURELY ATTACHED TO THE ROOF OF THE CAR. I TOOK IT TO THE DEALER TO HAVE IT REPLACED. IT WILL FLY OFF AND HIT THE VEHICLE BEHIND ME. IF THE VEHICLE BEHIND ME WERE A MOTORCYCLE, THE RESULTS WOULD BE DISASTROUS.

Mileage: 37,000

EXPLODING PANORAMIC ROOF. ON JANUARY 18, 2019, TWO HOURS INTO DRIVING FROM NEW YORK TO CANADA FOR A FAMILY VACATION, WITHOUT ANY WARNING AND FOR NO APPARENT REASON THE PANORAMIC ROOF TO OUR 2015 MERCEDES BENZ C300 4MATIC SUDDENLY AND VIOLENTLY EXPLODED. AT THE TIME OF THE OCCURRENCE THE HIGHWAY ROAD (I84E)WAS STRAIGHT, SMOOTH AND WE WERE AT CRUISING SPEED (60MPH), NO CARS ANYWHERE NEAR US IN FRONT OR FROM THE REAR. THE EXPLOSION SOUNDED AS IF A BOMB HAD GONE OFF OR IF WE HAD BEEN SHOT. TINY GLASS PARTICLES SPRAYED MY ENTIRE FAMILY INCLUDING MY WIFE, 2 DAUGHTER (12,15) AND OUR PUPPY. LUCKILY THE SUNSHADE COVERING UNDERNEATH THE GLASS ROOF CAUGHT THE LARGER PIECES OF BROKEN GLASS. AFTER MAKING SURE THE FAMILY WAS NOT INJURED I MANAGED TO FIND A LARGE PIECE OF CARDBOARD THAT I DUCT TAPE TO THE ROOF AND SLOWLY MADE OUR WAY BACK HOME, ENDING OUR TRIP. UPON ARRIVING HOME I DID LOTS OF RESEARCH AND TO MY SURPRISE FOUND THAT EXPLODING PANORAMIC ROOFS WAS MORE COMMON THAN I HAD EVER THOUGHT WITH MANY OWNERS GONE THROUGH THE EXACT SITUATION AS I. YET, MERCEDES REFUSES TO ACKNOWLEDGE THIS ISSUE AND PRESENTLY DOES NOT HAVE A RECALL ON THEIR PROBLEM. TO ADD INSULT TO INJURY WHEN I BROUGHT THE VEHICLE TO THE DEALERSHIP FOR A REPAIR, THE SERVICE ADVISOR ACTED AS IF THIS WAS NO BIG DEAL AND ALSO THAT HE HAS NEVER SEEN THIS ISSUE IN HIS 34 YEARS OF BEING THERE. I CAN ONLY ASSUME THAT THIS IS A FALSE STATEMENT SINCE THE VALLET PERSON WHO TOOK MY CAR SAID HE HAS SEEN IT ON QUITE A FEW OCCASION. MERCEDES BENZ OF NORTH AMERICA NEEDS TO ADDRESS THIS SITUATION BEFORE IT BECOMES A FATAL MISHAP. THE SOUND AND GLASS DEBRIS COULD HAVE EASILY DISTRACTED ME ENOUGH FOR ME TO LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. LUCKILY NO ONE WAS NEAR OUR CAR.

Mileage: 30,000

PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE THE CAR WAS SITTING. MERCEDES CLAIMING SOMETHING FELL INTO IT, BUT THERE WAS NOTHING ABOVE IT OR IN THE CAR WHILE IT WAS SITTING IN THE GARAGE. AFTER READING ONLINE, THIS IS HAPPENING TO A LOT OF OTHER CONSUMERS, INCLUDING ONE WHO HAS STARTED A CLASS ACTION LAWSUIT IN CALIFORNIA

Mileage: 58,400

I WAS DRIVING AT APPROX. 20-25 MPH DURING DAY LIGHT AND ALL OF A SUDDEN THERE WAS LIGHT BLINKED ON MY DASHBOARD FOR APPLYING THE BRAKES BECAUSE OF ANOTHER VEHICLE AHEAD OF ME. I APPLIED THE BRAKES AS WELL AS BRAKE ASSIST PLUS SYSTEM GOT ACTIVATED AS WELL. BUT STILL MY VEHICLE END UP HITTING THE VEHICLE AHEAD OF ME. THE BRAKE ASSIST PLUS SYSTEM WHICH IS CLAIMED BY MERCEDEZ TO TAKE BRAKE AUTOMATICALLY TO BRING THE SYSTEM TO HALT IN CASE OF EMERGENCY DID NOT WORK AND IT END UP HITTING ANOTHER VEHICLE IN FRONT OF MY VEHICLE

Mileage: 32,000

MY SUNROOF EXPLODED/SHATTERED WHILE I WAS DRIVING TODAY, TRAVELING AT A SPEED OF 45MPH ON CITY ROAD AFTER TURNING A CORNER. OUTSIDE TEMP WAS AROUND 85 AND INSIDE CAR WAS 75. CAR HAS AROUND 6800 MILES, AND THERE WAS NOTHING THAT HIT THE SUNROOF. SCARY SITUATION FOR THE DRIVER! CAR IS CURRENTLY UNDER WARRANTY AND AT THE DEALER FOR REPAIR, BUT THEY WANT MY INSURANCE TO PAY. I INSIST THIS BE INVESTIGATED BECAUSE I BELIEVE IT TO BE A MANUFACTURE DEFECT

Mileage: 6,800

I WAS DRIVING 580-E AND MERGING ONTO I-5 S WHEN I HIT A HUMONGOUS POT HOLE WITH MY LEFT FONT TIRE CAUSING IT TO IMMEDIATELY BLOW OUT. THAT IN-TURN CAUSED MY STABILITY TRACKING TO ENGAGE, WHICH CAUSED ME TO SLOW DOWN DRASTICALLY. THAT CAUSED ANOTHER VEHICLE TO NEAR MISS RAMMING ME IN THE BACK AND ME SIDE SWIPING ANOTHER VEHICLE. I WAS DRIVING APPROXIMATELY 70 MPH AND ALMOST LOST CONTROL OF THE VEHICLE AND HAD TO IMMEDIATELY PULL OVER TO A VERY NARROW SHOULDER OF THE ROAD WITH MY EMERGENCY FLASHERS BLINKING. TO ENSURE THE SAFETY OF THE VEHICLE, MY SELF AND OTHER PASSENGERS IN THE CAR, I HAD TO DRIVE APPROXIMATELY 0.5 MILES TO THE NEXT EXIT (67) TO SAFELY GET MY VEHICLE OFF THE ROAD TO A SAFE LOCATION. I THEN CALLED A TOW TRUCK TO TOW MY VEHICLE BACK TO SANTA ROSA WHERE I LIVE TO GET THE TIRE REPLACED AND FRONT BUMP REPAIRED. I AM UNSURE OF THE CAUSE OF THE UNSAFE CONDITION OF THE HIGHWAY OR WHAT CAUSED THE POT HOLE. THERE WERE SEVERAL CARS STRANDED WITH DAMAGES TO THEIR VEHICLES AS WELL. ONE PERSON CAME TO THE SAME EXIT (FOOD MART ON PATTERSON ROAD) WITH A BLOWN OUT TIRE AS WELL. I HAVE HER CONTACT INFORMATION IF YOU NEED TO CONTACT HER.

Mileage: 21,000

MY VEHICLE, A 2015 MERCEDES-BENZ C300 PURCHASED ON 6/6/15 WITH APPROXIMATELY 1200 MILES ON THE ODOMETER. ON MONDAY MORNING 7/20/15, AT APPROXIMATELY 5:30 AM PDT, I WAS DRIVING ON THE FREEWAY WHEN THE INTERIOR LIGHTS CAME ON AND THE DRIVERS DOOR POPPED OPEN. THERE WAS NO WARNING CHIME OR INDICATOR LIGHT PRIOR TO THIS HAPPENING. IT WAS VERY FRIGHTENING, AND CAUGHT ME BY SURPRISE. LUCKILY AT THE TIME THERE WERE NO OTHER CARS NEAR ME. I WAS ABLE TO SLOW DOWN AND SHUT THE DOOR. I CALLED THE DEALER AND THEY WERE CONCERNED AND HAD ME DROP IT OFF THAT AFTERNOON. PICKED UP ON TUESDAY AFTERNOON 7/21/15 APPROXIMATELY 5:30 PM PDT. I WAS TOLD THEY COULDN'T DUPLICATE THE DOOR OPENING. HOWEVER, LOOKING AT FORUMS ON THE INTERNET, THIS EXACT ISSUE HAS BEEN REPORTED BY OTHERS IN THE US AND AUSTRALIA AT LEAST. SOME WERE THE DRIVERS DOOR OTHERS WERE THE PASSENGERS DOOR. ONE REPORTED IT HAPPENING A SECOND TIME AFTER THE DEALER INSPECTED. I AM VERY CONCERNED ABOUT THIS HAPPENING AGAIN, AND POSSIBLY TRIGGERING AN AIR BAG OR AUTO-PARK. I DO NOT FEEL SAFE IN THIS CAR. I HAVE CONTACTED MERCEDES-BENZ USA VIA CHAT THIS MORNING 7/22/15 AND THEY WILL HAVE A CASE MANAGER CONTACT ME.

Mileage: 1,200

I RECEIVE WARNING AFTER I PASS 5 MPH SPEED IF ANY OF THE PASSENGER DOORS OR TRUNK IS OPEN. THE CAR NEEDS TO NOTIFY ME AS SOON AS IT GOES INTO DRIVE MODE. MANUFACTURERS RESPONSE HAS BEEN QUOTED BELOW. "WE TESTED A C300 HERE. IF THE DRIVER DOOR IS OPEN, THERE IS AN IMMEDIATE MESSAGE WHEN THE VEHICLE IS PUT IN GEAR (FORWARD OR REVERSE). HOWEVER, ALL OTHER DOORS RECEIVE A MESSAGE AT APPROXIMATELY 5 MPH. MERCEDES-BENZ RECOMMENDS THAT THE DRIVER MAKE SURE ALL PASSENGERS ARE IN SEATBELTS AND THE DOORS ARE SECURED. " *TR

Mileage: 170

SOON AFTER PURCHASING MERCEDES, DISCOVERED THE FOLLOWING POTENTIALLY HAZARDOUS SAFETY ISSUES (ALL OF THESE FEATURES ARE STANDARD): 1) NEW "KEYLESS-GO LOCKING SYSTEM IS FACTORY PROGRAMMED TO UNLOCK ALL DOORS WHEN KEY IS IN OWNER'S POSSESSION & REAR DRIVER'S DOOR HANDLE IS TOUCHED, ALLOWING INTRUDER(S) TO EASILY ENTER OTHER SIDE OF VEHICLE. 2) NEW COMMAND/COMPUTER/TOUCH PAD SYSTEM, CONTROLS VARIOUS OPERATIONAL FUNCTIONS, LIKE RADIO, ENCOURAGING DRIVER TO TAKE EYES OFF THE ROAD TO OPERATE. TOUCHPAD REQUIRES DRIVER TO MAKE "MOUSE-LIKE" ACTIONS ON COMPUTER PAD (LOCATED ON CONSOLE) WHILE SIMULTANEOUSLY DRIVING. 3) NEW AIR FLOW & VENT SYSTEM, CIRCULATES AIR FROM GRILL TO WINDSHIELD, ALLOWING LEAVES & OTHER DEBRIS, INCL. WATER, TO ENTER ENGINE COMPARTMENT AT THE TOP OF HOOD. DEBRIS LODGED HERE COULD POTENTIALLY RESULT IN OVERHEATING & CAUSE FIRE OR RESULT IN DAMAGE TO WIRING AND/OR OTHER COMPONENTS OF THE ENGINE. 4) LETTERS (W/PICTURES) SENT TO MBUSA, CEO, RESULTED IN PHONE CALLS FROM SUBORDINATE STAFF, REJECTING OUTRIGHT EACH COMPLAINT BUT ADVISING THAT DEBRIS IN ENGINE AREA IS "NORMAL" & CUSTOMER'S RESPONSIBILITY TO REMOVE. LETTER TO DAIMLER'S CEO IN GERMANY WAS REFERRED BACK TO MBUSA. 5) ASKING FOR YOUR INTERVENTION BEFORE THESE PROBLEMS POTENTIALLY RESULT IN INJURY OR FATALITY. IF THIS IS NOT THE OFFICE TO INVESTIGATE & INTERVENE, PLEASE FORWARD TO THE CORRECT AGENCY & ADVISE ACCORDINGLY. CAN PROVIDE ADDITIONAL INFO. ON REQUEST. THANK YOU... *TR

Mileage: 150