Home / MERCEDES BENZ / CLA250

Mercedes Benz Cla250 Problems

The Mercedes-Benz CLA250 is a compact luxury sedan introduced in 2014, bringing Mercedes ownership to a lower price point. With 1,010 complaints and 4 reported fatalities, its safety record is reasonable for a smaller vehicle. The 2014 first model year has the most complaints, while the 2012 designation (pre-production/early build) shows fewer issues. The CLA250 offers striking styling and a premium badge but compromises interior space and ride quality to achieve its price point.

1,010
Total Complaints
31
Total Recalls
6
Model Years
4
Reported Deaths
!

Years to Avoid

These years have significantly more complaints than average.

2014
✓

Best Years

These years have the fewest reported problems.

2012 2013 2017

Common Problem Categories

Engine 204
Electrical System 134
Unknown Or Other 118
Vehicle Speed Control 82
Air Bags 82

Complaints by Model Year

All Model Years

Year ↓ Complaints Recalls Crashes Fires Rating
2017 74 10 4 0 Good
2016 180 8 18 2 Average
2015 166 7 24 0 Average
2014 550 6 18 6 Avoid
2013 22 0 0 0 Good
2012 18 0 2 0 Good

Mercedes Benz Cla250 Years to Avoid

2014, 2015, 2016

Best Mercedes Benz Cla250 Years

2012, 2020, 2021

Frequently Asked Questions

What are the most common problems with the Mercedes-Benz CLA250?

The dual-clutch transmission (DCT) causes the most complaints, with shuddering, hesitation, and premature wear. Interior rattles and squeaks are common. The panoramic sunroof may leak or malfunction. Suspension clunking has been reported.

Which Mercedes-Benz CLA250 years should I avoid?

The 2014 first model year has the highest complaint count. The 2015 and 2016 models continued with DCT issues. The second generation (2020+) switched to a conventional automatic and has fewer transmission complaints.

Is the Mercedes-Benz CLA250 reliable?

Early CLA250s (2014-2016) had below-average reliability due to DCT problems. The second generation (2020+) improved significantly with a new transmission and refined build quality. Current models are competitive with other entry-level luxury cars.

Is the Mercedes-Benz CLA250 a real Mercedes?

Yes, but it's built to a price point. The interior materials and ride quality are below traditional Mercedes standards. The second generation improved significantly. It's best viewed as entry-level luxury rather than typical Mercedes quality.

Should I buy a used Mercedes-Benz CLA250?

Skip the 2014-2016 models due to DCT issues. A 2020+ second-generation CLA250 is a better choice with improved transmission, interior, and technology. Expect maintenance costs higher than non-luxury compacts.