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Active Recalls (3)

24V874000 Nov 19, 2024 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof p...

22V954000 Dec 23, 2022 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof pan...

19V918000 Dec 20, 2019 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detachin...

Complaints

Showing 12 of 12
Oct 31, 2017 Air Bags Crash

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ CLS550. WHILE DRIVING 60 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO A GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDERS, NECK, AND BACK. MEDICAL ATTENTION WAS NOT REQUIRED; HOWEVER, THERAP...

Oct 31, 2017 Air Bags Crash

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ CLS550. WHILE DRIVING 60 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO A GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDERS, NECK, AND BACK. MEDICAL ATTENTION WAS NOT REQUIRED; HOWEVER, THERAP...

Apr 27, 2017 Suspension 100,000 mi

THE ISSUES REGARDING THE MERCEDES AIRMATIC SUSPENSION SYSTEM HAVE BEEN WIDELY KNOWN FOR YEARS, AND MERCEDES NEVER MADE AN EFFORT TO MITIGATE THE MERCEDES LOYAL OWNERS EXCESSIVE EXPENSE TO COVER THE REPAIR. IT IS ALSO HARD TO BELIEVE THE DEALER NEVER INFORMED, INSPECTED OR RECOMMENDED REPAIRS TO THE ...

Apr 27, 2017 Suspension 100,000 mi

THE ISSUES REGARDING THE MERCEDES AIRMATIC SUSPENSION SYSTEM HAVE BEEN WIDELY KNOWN FOR YEARS, AND MERCEDES NEVER MADE AN EFFORT TO MITIGATE THE MERCEDES LOYAL OWNERS EXCESSIVE EXPENSE TO COVER THE REPAIR. IT IS ALSO HARD TO BELIEVE THE DEALER NEVER INFORMED, INSPECTED OR RECOMMENDED REPAIRS TO THE ...

Oct 12, 2016 Tires 68,000 mi

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ CLS550 EQUIPPED WITH SENTRY THUNDER D7 TIRES, SIZE: 275/30/R20. THE CONTACT STATED THAT THE REAR TIRES EXHIBITED THREAD SEPARATION. THE DEALER DETERMINED THAT IT WAS DUE TO A MANUFACTURER DEFECT. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ...

Oct 12, 2016 Tires 68,000 mi

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ CLS550 EQUIPPED WITH SENTRY THUNDER D7 TIRES, SIZE: 275/30/R20. THE CONTACT STATED THAT THE REAR TIRES EXHIBITED THREAD SEPARATION. THE DEALER DETERMINED THAT IT WAS DUE TO A MANUFACTURER DEFECT. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ...

Jul 25, 2014 Engine 61,000 mi

ON MAY 19, 2014 I PURCHASED A 2009 MERCEDES CLS550 FROM MOSSY FORD DEALERSHIP IN SAN DIEGO, CA WITH A GUARANTEE OF NO CURRENT OR PRE-EXISTING MECHANICAL OR HAZARD ISSUES. DAYS AFTER PURCHASE I NOTICED ACCELERATION ISSUES, STRONG ODOR OF FUEL OR CHEMICALS, ENGINE NOISE AND GAS EFFICIENCY PROBLEMS. I ...

Jul 25, 2014 Fuel/propulsion System 61,000 mi

ON MAY 19, 2014 I PURCHASED A 2009 MERCEDES CLS550 FROM MOSSY FORD DEALERSHIP IN SAN DIEGO, CA WITH A GUARANTEE OF NO CURRENT OR PRE-EXISTING MECHANICAL OR HAZARD ISSUES. DAYS AFTER PURCHASE I NOTICED ACCELERATION ISSUES, STRONG ODOR OF FUEL OR CHEMICALS, ENGINE NOISE AND GAS EFFICIENCY PROBLEMS. I ...

Jul 25, 2014 Power Train 61,000 mi

ON MAY 19, 2014 I PURCHASED A 2009 MERCEDES CLS550 FROM MOSSY FORD DEALERSHIP IN SAN DIEGO, CA WITH A GUARANTEE OF NO CURRENT OR PRE-EXISTING MECHANICAL OR HAZARD ISSUES. DAYS AFTER PURCHASE I NOTICED ACCELERATION ISSUES, STRONG ODOR OF FUEL OR CHEMICALS, ENGINE NOISE AND GAS EFFICIENCY PROBLEMS. I ...

Jul 25, 2014 Engine 61,000 mi

ON MAY 19, 2014 I PURCHASED A 2009 MERCEDES CLS550 FROM MOSSY FORD DEALERSHIP IN SAN DIEGO, CA WITH A GUARANTEE OF NO CURRENT OR PRE-EXISTING MECHANICAL OR HAZARD ISSUES. DAYS AFTER PURCHASE I NOTICED ACCELERATION ISSUES, STRONG ODOR OF FUEL OR CHEMICALS, ENGINE NOISE AND GAS EFFICIENCY PROBLEMS. I ...

Jul 25, 2014 Fuel/propulsion System 61,000 mi

ON MAY 19, 2014 I PURCHASED A 2009 MERCEDES CLS550 FROM MOSSY FORD DEALERSHIP IN SAN DIEGO, CA WITH A GUARANTEE OF NO CURRENT OR PRE-EXISTING MECHANICAL OR HAZARD ISSUES. DAYS AFTER PURCHASE I NOTICED ACCELERATION ISSUES, STRONG ODOR OF FUEL OR CHEMICALS, ENGINE NOISE AND GAS EFFICIENCY PROBLEMS. I ...

Jul 25, 2014 Power Train 61,000 mi

ON MAY 19, 2014 I PURCHASED A 2009 MERCEDES CLS550 FROM MOSSY FORD DEALERSHIP IN SAN DIEGO, CA WITH A GUARANTEE OF NO CURRENT OR PRE-EXISTING MECHANICAL OR HAZARD ISSUES. DAYS AFTER PURCHASE I NOTICED ACCELERATION ISSUES, STRONG ODOR OF FUEL OR CHEMICALS, ENGINE NOISE AND GAS EFFICIENCY PROBLEMS. I ...