2017 MERCEDES BENZ E300 Steering Problems

The contact owns a 2017 Mercedes-Benz E300. The contact stated that while driving at various speeds, the vehicle intermittently lost power steering functionality. The contact stated that the failure occurred increasingly while turning. The vehicle was taken to several independent mechanics and to the dealer, but no DTC was retrieved. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V714000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Mileage: 80,000

While getting in to start my vehicle I got a message code on my screen saying Steering Malfunction, Increased Physical Effort. I contacted Mercedes USA and was told they had a recall on my vehicle which is a 2017 E300 Mercedes Benz. The recall effected vehicles made from July 29,2016 - February 14-2017. My vehicle was within this range being as though it was produced in 08/16. My car only has around 20k miles, basically a new vehicle inside and out. Even though my vin # is not showing as being part of this recall, I'm having the exact same issue and would like my vin# to be included. Thanks kindly.

The contact owns a 2017 Mercedes-Benz E300. The contact stated that while at a complete stop and releasing the brake pedal, the Eco Mode system failed to engage, and the engine failed to restart. The contact stated that upon depressing the Push to Start button, the vehicle restarted. There was no warning light illuminated. The vehicle was taken to the dealer, where the battery was replaced; however, the failure progressively worsened. The contact stated that while at a complete stop with Eco Mode activated, the vehicle would only restart after pressing the Push to Start button several times. The contact used a vehicle scanner and was able to retrieve diagnostic trouble codes related to the Starting Current Limiter. The contact referenced TSB Number: 2017020021 and NHTSA Campaign Number: 17V114000 (Electrical System, Engine and Engine Cooling). Additionally, the contact stated that the steering wheel had seized in an incorrect position and could not be readjusted. The contact related the failure to TSB Number: 2017020018. The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

THE STEERING WHEEL HEIGHT ADJUSTMENT SWITCH (UP & DOWN) STOPPED WORKING. The wheel is locked in the up position making driving difficult

The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at an undisclosed, the steering wheel seized and failed to turn to the left or the right. The power steering warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with an internal failure of the power steering rack, Part Number: 213460480280. The vehicle was not repaired and remained at the local dealer for further repairs. The contact was informed that the parts to the repair were not covered, and the failure might be related to NHTSA Campaign Number: 17V574000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,000.

Mileage: 104,000

The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at approximately 55 MPH, the "steering malfunction" warning light illuminated, and the contact stated that the steering wheel was nearly impossible to turn left or right. The contact was able to pull off the roadway. The contact turned off and restarted the vehicle and the power steering assist failed to regain functionality. The contact had the vehicle towed to the residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V714000 (Steering). The contact called a local dealer and was advised that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 84,000.

Mileage: 84,000

The contact owns a 2017 Mercedes-Benz E300. The contact stated that while attempting to park the vehicle, the power steering assist failed with the "Steering Malfunction, Increased Physical Effort" and "Active Brake Assist" warning messages appeared on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where an attempt was made to repair the power steering failure; however, the repair was unsuccessful. The mechanic then informed the contact of NHTSA Campaign Number: 17V574000 (Steering) which he linked to the failure. The dealer was notified and informed her that there were no recalls on the VIN. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 59,000.

Mileage: 59,000

The contact owns a 2017 Mercedes-Benz E300. The contact stated that while driving approximately 60-65 MPH, the steering wheel lost power steering function. The warning message “Steering Malfunction” was illuminated. The vehicle was able to continue to drive by forcefully steering the steering wheel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. The contact stated that the failure reoccurred while driving and was increasingly intense while making turns. The vehicle was taken back to the dealer where it was diagnosed that there was oil on the engine harness and the oil had been going to the electric steering rack. The dealer informed the contact that the engine wiring harness needed to be replaced. The contact referenced NHTSA Campaign Number: 17V714000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000. Engine harness( found oil in harness going to M.E. and electric steering rack) after starting car- can hear a clicking noise inside of engine bay.

Mileage: 35,000

I WAS DRIVING DOWN THE ROAD AND MY POWER STEERING WENT OUT. I GOT A MESSAGE STATING "STEERING MALFUNCTION INCREASED PHYSICAL EFFORT SEE OWNER'S MANUAL". THE VEHICLE HAS 16,XXX MILES ON IT.

Mileage: 16,700

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. AFTER STARTING THE ENGINE, THE MESSAGE "STEERING MALFUNCTION STOP THE VEHICLE" SUDDENLY DISPLAYED AND THE STEERING WHEEL SHOOK AND VIBRATED. THE CONTACT STATED THAT AN UNUSUAL NOISE WAS ALSO PRESENT COMING FROM THE STEERING COLUMN BEFORE THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS RESTARTED, BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO MERCEDES OF ORLANDO (810 ORLANDO AVE, ORLANDO, FL), BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. IN ADDITION, WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE HEADLIGHT WOULD SOMETIMES STOP ILLUMINATING. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 26,000.

Mileage: 26,000

2017 MERCEDES BENZ E300. CONSUMER WRITES IN REGARDS TO LOSS OF STEERING WHILE TRAVELING AT HIGH SPEEDS. *LD THE CONSUMER STATED THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS