High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
MY AIRBAGS SELF DEPLOYED WHILE I WAS DRIVING. I HAD JUST LEFT WORK AND DRIVING NORTHBOUND ON THE WEST SAM HOUSTON TOLLWAY APPROACHING THE TOLL STATION AT HIGHWAY SPEEDS. THERE WAS AN INCREDIBLY LOUD EXPLOSION AND AND HARD PERCUSSION AS THE AIRBAGS SELF DEPLOYED WHILE I WAS DRIVING. I THOUGHT I HAD BEEN PUNCHED OR SHOT IN THE GUT. THE PASSENGER SIDE CURTAIN DROPPED DOWN AND THE RIGHT REAR PASSENGER SIDE DOOR BAG DEPLOYED. THE SEATBELT AROUND MY WAIST AND SHOULDER TIGHTENED. FORTUNATELY, I KEPT IT TOGETHER AND DROVE DIRECTLY TO THE DEALERSHIP. I HAD NOT HIT ANYTHING, RUN OVER A POTHOLE, SWERVED OR OTHERWISE MAKE ANY SUDDEN DIRECTION CHANGE. I WAS IMMEDIATELY CALLED BY AN OPERATOR ON THE MERCEDES EMERGENCY SYSTEM WITHIN THE CAR. SO MERCEDES IS AWARE OF THE INCIDENT AT THE TIME IT HAPPENED. SHE ASKED IF I NEEDED AN AMBULANCE OR POLICE. I TOLD HER THAT THE AIRBAGS HAD DEPLOYED ON THEIR OWN AND THAT I WAS PHYSICALLY OK. ADDITIONALLY, I DROVE IMMEDIATELY TO STAR MOTOR DEALERSHIP WHERE THEY LOOKED AT MY VEHICLE LESS THAN 20 MINUTES AFTER IT OCCURRED. THE SERVICE ADVISER AND SOME OF THE TECHNICIANS QUICKLY LOOKED AT THE VEHICLE (IT WAS NEAR CLOSING TIME). THEY SAID THEY COULD NOT READ THE CODES OTHER THAN THE SRS FAULT. I WAS ADVISED THAT IT WOULD LIKELY BE CHEAPER TO FIX AT A BODY SHOP THAN AT THE DEALER. I LATER FOUND THAT THE DRIVER SIDE REAR SEATBELT HAD ALSO DEPLOYED AND WAS TIGHTENED.
MY AIRBAGS SELF DEPLOYED WHILE I WAS DRIVING. I HAD JUST LEFT WORK AND DRIVING NORTHBOUND ON THE WEST SAM HOUSTON TOLLWAY APPROACHING THE TOLL STATION AT HIGHWAY SPEEDS. THERE WAS AN INCREDIBLY LOUD EXPLOSION AND AND HARD PERCUSSION AS THE AIRBAGS SELF DEPLOYED WHILE I WAS DRIVING. I THOUGHT I HAD BEEN PUNCHED OR SHOT IN THE GUT. THE PASSENGER SIDE CURTAIN DROPPED DOWN AND THE RIGHT REAR PASSENGER SIDE DOOR BAG DEPLOYED. THE SEATBELT AROUND MY WAIST AND SHOULDER TIGHTENED. FORTUNATELY, I KEPT IT TOGETHER AND DROVE DIRECTLY TO THE DEALERSHIP. I HAD NOT HIT ANYTHING, RUN OVER A POTHOLE, SWERVED OR OTHERWISE MAKE ANY SUDDEN DIRECTION CHANGE. I WAS IMMEDIATELY CALLED BY AN OPERATOR ON THE MERCEDES EMERGENCY SYSTEM WITHIN THE CAR. SO MERCEDES IS AWARE OF THE INCIDENT AT THE TIME IT HAPPENED. SHE ASKED IF I NEEDED AN AMBULANCE OR POLICE. I TOLD HER THAT THE AIRBAGS HAD DEPLOYED ON THEIR OWN AND THAT I WAS PHYSICALLY OK. ADDITIONALLY, I DROVE IMMEDIATELY TO STAR MOTOR DEALERSHIP WHERE THEY LOOKED AT MY VEHICLE LESS THAN 20 MINUTES AFTER IT OCCURRED. THE SERVICE ADVISER AND SOME OF THE TECHNICIANS QUICKLY LOOKED AT THE VEHICLE (IT WAS NEAR CLOSING TIME). THEY SAID THEY COULD NOT READ THE CODES OTHER THAN THE SRS FAULT. I WAS ADVISED THAT IT WOULD LIKELY BE CHEAPER TO FIX AT A BODY SHOP THAN AT THE DEALER. I LATER FOUND THAT THE DRIVER SIDE REAR SEATBELT HAD ALSO DEPLOYED AND WAS TIGHTENED.
I WAS INVOLVED IN AN ACCIDENT SAT. APRIL 9, 2016. I STRUCK ANOTHER VEHICLE THAT WAS STOPPED DEAD STILL IN THE ROAD. MY AIR BAGS DID NOT DEPLOY . I WAS TRAVELING AT A SPEED OVER 30 MILES AN HOUR BUT LESS THAN 45 MPH AND THE IMPACT WAS DEAD ON, NO GLANCING BLOW. THE ACCIDENT HAPPENED ON A STATE HIGHWAY ABOUT 10 P.M.
I WAS INVOLVED IN AN ACCIDENT SAT. APRIL 9, 2016. I STRUCK ANOTHER VEHICLE THAT WAS STOPPED DEAD STILL IN THE ROAD. MY AIR BAGS DID NOT DEPLOY . I WAS TRAVELING AT A SPEED OVER 30 MILES AN HOUR BUT LESS THAN 45 MPH AND THE IMPACT WAS DEAD ON, NO GLANCING BLOW. THE ACCIDENT HAPPENED ON A STATE HIGHWAY ABOUT 10 P.M.
DRIVING EAST ON US 30 IN SLOW MOVING TRAFFIC ON WET PAVEMENT (DUE TO PREVIOUS RAIN) BETWEEN TORONITO STREET AND LOUCKS MILL ROAD IN YORK, PA, I ATTEMPTED TO SLOW DOWN TO STAY WITH THE TRAFFIC AND REALIZED THE BRAKES WERE NOT WORKING, I APPLIED FULL PRESSURE EXPECTING THE ABS TO ACTIVATE AND NOTHING HAPPENED. I RAN INTO THE BACK OF THE CAR AHEAD WHICH WENT INTO THE CAR IN FRONT OF HIM. THE IMPACT DID NOT ACTIVATE THE AIRBAGS. MY SEAT BELT HELD ME BUT I DID RECEIVE WHIP-LASH. THE INSURANCE COMPANY HAS TOTALED MY CAR. *TR THE CONSUMER RECEIVED A LETTER FROM MERCEDES BENZ STATING THE IMPACT DAMAGE WAS BELOW AIR BAG DEPLOYMENT THRESHOLDS AND THE EXAMINATION OF THE VEHICLE, REVEALED NO DEFECT IN THE BRAKING SYSTEM. UPDATED IVOQ 01/06/12. *TT
DRIVING EAST ON US 30 IN SLOW MOVING TRAFFIC ON WET PAVEMENT (DUE TO PREVIOUS RAIN) BETWEEN TORONITO STREET AND LOUCKS MILL ROAD IN YORK, PA, I ATTEMPTED TO SLOW DOWN TO STAY WITH THE TRAFFIC AND REALIZED THE BRAKES WERE NOT WORKING, I APPLIED FULL PRESSURE EXPECTING THE ABS TO ACTIVATE AND NOTHING HAPPENED. I RAN INTO THE BACK OF THE CAR AHEAD WHICH WENT INTO THE CAR IN FRONT OF HIM. THE IMPACT DID NOT ACTIVATE THE AIRBAGS. MY SEAT BELT HELD ME BUT I DID RECEIVE WHIP-LASH. THE INSURANCE COMPANY HAS TOTALED MY CAR. *TR THE CONSUMER RECEIVED A LETTER FROM MERCEDES BENZ STATING THE IMPACT DAMAGE WAS BELOW AIR BAG DEPLOYMENT THRESHOLDS AND THE EXAMINATION OF THE VEHICLE, REVEALED NO DEFECT IN THE BRAKING SYSTEM. UPDATED IVOQ 01/06/12. *TT
2006 MERCEDES E320 CDI SRS MALFUNCTION MESSAGE. SO FAR HAVE HAD TO REPLACE STEERING WHEEL WIRING HARNESS CONNECTOR, HARNESS, REEL, AND COMPUTER TO REPAIR SRS. *TR
2006 MERCEDES E320 CDI SRS MALFUNCTION MESSAGE. SO FAR HAVE HAD TO REPLACE STEERING WHEEL WIRING HARNESS CONNECTOR, HARNESS, REEL, AND COMPUTER TO REPAIR SRS. *TR
ON DECEMBER 28 2006 I TOOK MY 2003 MERCEDES BENZ E320 TO MERCEDES BENZ OF MANHATTAN BECAUSE THE SRS (SAFETY RESTRAINT SYSTEM) LIGHT CAME ON IN THE DASHBOARD. THE TECHNICIANS DETERMINED THAT THE SRS CONTROL UNIT WAS MALFUNCTIONING AND NEEDED TO BE REPLACED. THE SRS CONTROL UNIT IS RESPONSIBLE FOR DEPLOYING THE AIR BAGS AND TENSIONING THE SEAT BELTS IN CASE OF AN ACCIDENT. I PURCHASED MY CAR USED FROM A NISSAN DEALERSHIP WITH A BUMPER TO BUMPER EXTENDED WARRANTY FROM QUALITYGUARD PLUS 615-725-1000 POLICY #QSDL01651641 EXPIRES: 07-01-2007. THE WARRANTY COMPANY WAS INFORMED OF THE ABOVE, BUT REFUSED TO PAY FOR REPAIRS CLAIMING THAT THE PART WAS NOT COVERED UNDER THE WARRANTY. I ASKED THEM WHY, AND THEY JUST REPEATED, ITS NOT COVERED. I THINK I DESERVE A BETTER ANSWER THAN THAT, ESPECIALLY WHEN IT COMES TO MY PERSONAL SAFETY AND THE SAFETY OF MY FAMILY. I THINK IT SHOULD BE COVERED. YOU ASSISTANCE WITH THIS MATTER WOULD BE APPRECIATED. *NM
ON DECEMBER 28 2006 I TOOK MY 2003 MERCEDES BENZ E320 TO MERCEDES BENZ OF MANHATTAN BECAUSE THE SRS (SAFETY RESTRAINT SYSTEM) LIGHT CAME ON IN THE DASHBOARD. THE TECHNICIANS DETERMINED THAT THE SRS CONTROL UNIT WAS MALFUNCTIONING AND NEEDED TO BE REPLACED. THE SRS CONTROL UNIT IS RESPONSIBLE FOR DEPLOYING THE AIR BAGS AND TENSIONING THE SEAT BELTS IN CASE OF AN ACCIDENT. I PURCHASED MY CAR USED FROM A NISSAN DEALERSHIP WITH A BUMPER TO BUMPER EXTENDED WARRANTY FROM QUALITYGUARD PLUS 615-725-1000 POLICY #QSDL01651641 EXPIRES: 07-01-2007. THE WARRANTY COMPANY WAS INFORMED OF THE ABOVE, BUT REFUSED TO PAY FOR REPAIRS CLAIMING THAT THE PART WAS NOT COVERED UNDER THE WARRANTY. I ASKED THEM WHY, AND THEY JUST REPEATED, ITS NOT COVERED. I THINK I DESERVE A BETTER ANSWER THAN THAT, ESPECIALLY WHEN IT COMES TO MY PERSONAL SAFETY AND THE SAFETY OF MY FAMILY. I THINK IT SHOULD BE COVERED. YOU ASSISTANCE WITH THIS MATTER WOULD BE APPRECIATED. *NM
(1)ERROR MESSAGE ON VEHICLE TO RETURN VEHICLE TO SERVICE BECAUSE OF SRS FAILURE. (2) DEALER TOLD ME THAT THIS FAILURE RESULTS IN NON DEPLOYMENT OF AIR BAGS AND SEAT BELT TENSIONERS, AND TOLD ME IT WAS NOT SAFE TO DRIVE THE VEHICLE. (3) DEALER REPLACED 5 CABLES, 10 CABLE CONNECTORS, 1 FUSE ELEMENT AND REPROGRAMMED COMPUTER. BY THE WAY, CONSUMER FORUMS AND BLOGS REFERENCE MANY IDENTICAL MERCEDES SYSTEM FAILURES. *NM
(1)ERROR MESSAGE ON VEHICLE TO RETURN VEHICLE TO SERVICE BECAUSE OF SRS FAILURE. (2) DEALER TOLD ME THAT THIS FAILURE RESULTS IN NON DEPLOYMENT OF AIR BAGS AND SEAT BELT TENSIONERS, AND TOLD ME IT WAS NOT SAFE TO DRIVE THE VEHICLE. (3) DEALER REPLACED 5 CABLES, 10 CABLE CONNECTORS, 1 FUSE ELEMENT AND REPROGRAMMED COMPUTER. BY THE WAY, CONSUMER FORUMS AND BLOGS REFERENCE MANY IDENTICAL MERCEDES SYSTEM FAILURES. *NM