54
Complaints
0
Crashes
0
Fires
0
Deaths

This Problem Across All Years

All Suspension Complaints

Showing 20 of 54
Feb 24, 2023

There is an ongoing issue with the front and rear air shocks. They don't inflate properly. Sometimes they inflate and sometimes they don't. This is a risk because my suspension system is not stable. The problem has been confirmed by Astorg Mercedes-Benz. Yes, the problem has been inspected by an authorized Mercedes-Benz dealership. There was no indication beit warning lamps, messages, etc., before the issue happened.

Feb 24, 2023

There is an ongoing issue with the front and rear air shocks. They don't inflate properly. Sometimes they inflate and sometimes they don't. This is a risk because my suspension system is not stable. The problem has been confirmed by Astorg Mercedes-Benz. Yes, the problem has been inspected by an authorized Mercedes-Benz dealership. There was no indication beit warning lamps, messages, etc., before the issue happened.

Sep 14, 2022

Rear control arm attachment to subframe snapped off at the weld during breaking

Sep 14, 2022

Rear control arm attachment to subframe snapped off at the weld during breaking

Feb 23, 2022

Driving Home Late Going 75 mph in Michigan when hitting brakes the car became unstable felt like it wanted to spin out of control. Hitting brakes at speeds above 30mph made car want to spin out of control.. Took car to MB dealer. Told them car was unsafe to drive and almost killed self hitting brakes.They test drove car and confirmed issue. MB mechanic put car on lift found the left control arm trailing arm bracket welds had rust of the rear suspension cross member subframe!! This has rendered car unsafe and Unoperational !! NHTSA needs to get involved force recall ! We are lucky to be alive!

Feb 23, 2022

Driving Home Late Going 75 mph in Michigan when hitting brakes the car became unstable felt like it wanted to spin out of control. Hitting brakes at speeds above 30mph made car want to spin out of control.. Took car to MB dealer. Told them car was unsafe to drive and almost killed self hitting brakes.They test drove car and confirmed issue. MB mechanic put car on lift found the left control arm trailing arm bracket welds had rust of the rear suspension cross member subframe!! This has rendered car unsafe and Unoperational !! NHTSA needs to get involved force recall ! We are lucky to be alive!

Oct 6, 2021

Rear K Frame front part has completely rusted out. Mount ripped trail arm. Both rear tires were ready to shoot off. This was confirmed by a mechanic when the car was being serviced after the check engine light came on one day before taking it to be serviced. The car is not drivable. It only has 60,000 miles on it. It was always serviced at the Mercedes dealers. It appears as a defective part.

Oct 6, 2021

Rear K Frame front part has completely rusted out. Mount ripped trail arm. Both rear tires were ready to shoot off. This was confirmed by a mechanic when the car was being serviced after the check engine light came on one day before taking it to be serviced. The car is not drivable. It only has 60,000 miles on it. It was always serviced at the Mercedes dealers. It appears as a defective part.

Jan 7, 2021 87,000 mi

THE CARS AIR SUSPENSION HAS GONE OUT WHILE DRIVING ITS SAGGING TO FENDERS. IT'S VERY DANGEROUS.

Jan 7, 2021 87,000 mi

THE CARS AIR SUSPENSION HAS GONE OUT WHILE DRIVING ITS SAGGING TO FENDERS. IT'S VERY DANGEROUS.

Jul 20, 2020 116,000 mi

WHEN VEHICLE IS PARKED OVERNIGHT THE FRONT SUSPENSION FREQUENTLY DROPS LOW TO THE GROUND WITH ERROR MESSAGE "VEHICLE TOO LOW". VEHICLE LOSES AIR SUSPENSION ABILITY TO DRIVE IN LOWERED POSITION.

Jul 20, 2020 116,000 mi

WHEN VEHICLE IS PARKED OVERNIGHT THE FRONT SUSPENSION FREQUENTLY DROPS LOW TO THE GROUND WITH ERROR MESSAGE "VEHICLE TOO LOW". VEHICLE LOSES AIR SUSPENSION ABILITY TO DRIVE IN LOWERED POSITION.

Dec 9, 2019 119,500 mi

FAULTY FRONT AIR SUSPENSION LEAKS AIR

Dec 9, 2019 119,500 mi

FAULTY FRONT AIR SUSPENSION LEAKS AIR

Nov 21, 2019 15 mi

CAR WAS BOUGHT IN 2017 WITH 100,000 MILES,EVERYTHING LOOKS GOOD, NO SPECIAL ACTIVITY WITH THE CAR , NO LONG RIDES, JUST INSIDE THE CITY WHEN IT REACHED $120,000 MILES THE TWO REAR AIR SUSPENSION JUST BROKE DOWN FOR NO REASON, THEY HAVE BEEN REPLACED, NOW A YEAR AFTER THE 2 FRONT ONE JUST WENT DOWN FOR NO REASON, VERY BAD SURPRISES WHILE IN THE HIGHWAY FROM AIRPORT HOME THE CAR FELL DOWN THE RED LIGHT TO PULL OVER CAME UP AND IT WAS HARD TO STOP AT THE SIDE OF THE WAY, SINCE THE TIRES AND WHEELS COULDN'T TURN NO WHERE SINCE THE WHOLE FRONT OF THE CAR JUST FELL DOWN SO BAD, VERY DANGEROUS SITUATION

Nov 21, 2019 15 mi

CAR WAS BOUGHT IN 2017 WITH 100,000 MILES,EVERYTHING LOOKS GOOD, NO SPECIAL ACTIVITY WITH THE CAR , NO LONG RIDES, JUST INSIDE THE CITY WHEN IT REACHED $120,000 MILES THE TWO REAR AIR SUSPENSION JUST BROKE DOWN FOR NO REASON, THEY HAVE BEEN REPLACED, NOW A YEAR AFTER THE 2 FRONT ONE JUST WENT DOWN FOR NO REASON, VERY BAD SURPRISES WHILE IN THE HIGHWAY FROM AIRPORT HOME THE CAR FELL DOWN THE RED LIGHT TO PULL OVER CAME UP AND IT WAS HARD TO STOP AT THE SIDE OF THE WAY, SINCE THE TIRES AND WHEELS COULDN'T TURN NO WHERE SINCE THE WHOLE FRONT OF THE CAR JUST FELL DOWN SO BAD, VERY DANGEROUS SITUATION

Apr 25, 2019 79,000 mi

AIR SUSPENSION LEAKING AND VEHICLE LOWERS IN THE FRONT AFTER BEING PARKED MORE THAN 2 DAYS.

Apr 25, 2019 79,000 mi

AIR SUSPENSION LEAKING AND VEHICLE LOWERS IN THE FRONT AFTER BEING PARKED MORE THAN 2 DAYS.

Jan 14, 2019 127,000 mi

CAR SUSPENSION WON'T RIDE UP AND DAYS CAR IS TOO LOW PULL OVER ' MALFUNCTION' APPEARS AFTER CAR TRIES RIDING AND FAILS SEEMS TO ONLY HAPPEN WHEN IT'S VERY COLD

Jan 14, 2019 127,000 mi

CAR SUSPENSION WON'T RIDE UP AND DAYS CAR IS TOO LOW PULL OVER ' MALFUNCTION' APPEARS AFTER CAR TRIES RIDING AND FAILS SEEMS TO ONLY HAPPEN WHEN IT'S VERY COLD

Aug 26, 2018

REAR AND FRONT SUSPENSIONS NOT WORKING VERY HARD RIDE

Aug 26, 2018

REAR AND FRONT SUSPENSIONS NOT WORKING VERY HARD RIDE

Aug 13, 2018

THE AIRMATIC SUSPENSION HAS MALFUNCTIONED! THE AIR SPRINGS STARTED DEFLATING OVER NIGHT SOMETIMES JUST ON OTHER NIGHTS ALL THEM AND THEN OTHER NIGHTS NOT AT ALL NOW THEY WILL NOT INFLATE AT ALL AND IS UNDRIVABLE. ALSO THE COOLING FAN RUNS CONSTANTLY IF THE CAR IS RUNNING!

Aug 13, 2018

THE AIRMATIC SUSPENSION HAS MALFUNCTIONED! THE AIR SPRINGS STARTED DEFLATING OVER NIGHT SOMETIMES JUST ON OTHER NIGHTS ALL THEM AND THEN OTHER NIGHTS NOT AT ALL NOW THEY WILL NOT INFLATE AT ALL AND IS UNDRIVABLE. ALSO THE COOLING FAN RUNS CONSTANTLY IF THE CAR IS RUNNING!

Jul 1, 2018 67,000 mi

IN MANY MERCEDES BENZ VEHICLES WITH AIR RIDE SUSPENSION THE "AIR STRUTS" FAIL. THIS HAPPENED TO MINE. IT CAN HAPPEN WHILE SITTING STILL OR WHILE DRIVING AT ANY SPEED ON THE ROADS. THE DASHBOARD GOES RED AND TELLS YOU TO STOP DRIVING AS THE SUSPENSION HAS GONE TOO LOW. MY SUSPENSION WENT ALL THE WAY DOWN AND THE FRONT END WAS ONLY A COUPLE OF INCHES OFF THE GROUND. VERY DANGEROUS, AT SPEEDS OF 70 MPH ON THE INTERSTATE THIS COULD CAUSE CATASTROPHIC ISSUES. MERCEDES BENZ HAS KNOW ABOUT THESE PROBLEMS FOR OVER A DECADE AND STILL USE THESE PARTS. WHY HAS NOTHING BEEN DONE ABOUT THIS? THIS IS A VERY DANGEROUS SAFETY ISSUE, THAT COULD CAUSE DEATH OR SERIOUS INJURY TO THE DRIVER, OCCUPANT, OR OTHERS ON THE ROAD.

Jul 1, 2018 67,000 mi

IN MANY MERCEDES BENZ VEHICLES WITH AIR RIDE SUSPENSION THE "AIR STRUTS" FAIL. THIS HAPPENED TO MINE. IT CAN HAPPEN WHILE SITTING STILL OR WHILE DRIVING AT ANY SPEED ON THE ROADS. THE DASHBOARD GOES RED AND TELLS YOU TO STOP DRIVING AS THE SUSPENSION HAS GONE TOO LOW. MY SUSPENSION WENT ALL THE WAY DOWN AND THE FRONT END WAS ONLY A COUPLE OF INCHES OFF THE GROUND. VERY DANGEROUS, AT SPEEDS OF 70 MPH ON THE INTERSTATE THIS COULD CAUSE CATASTROPHIC ISSUES. MERCEDES BENZ HAS KNOW ABOUT THESE PROBLEMS FOR OVER A DECADE AND STILL USE THESE PARTS. WHY HAS NOTHING BEEN DONE ABOUT THIS? THIS IS A VERY DANGEROUS SAFETY ISSUE, THAT COULD CAUSE DEATH OR SERIOUS INJURY TO THE DRIVER, OCCUPANT, OR OTHERS ON THE ROAD.

Apr 24, 2018 93,345 mi

MY CAR DROPS OVER NIGHT. SOME DAYS MY FRONT WOULD DROP TO THE FLOOR. SOME DAYS MY REAR AND SOME DAYS THE WHOLE CAR WILL BE ON THE FLOOR.

Apr 24, 2018 93,345 mi

MY CAR DROPS OVER NIGHT. SOME DAYS MY FRONT WOULD DROP TO THE FLOOR. SOME DAYS MY REAR AND SOME DAYS THE WHOLE CAR WILL BE ON THE FLOOR.

Feb 21, 2018 47,000 mi

THE REAR SUSPENSION AIR BAGS, SOLENOID DISTRIBUTION VALVE AND AIRMATIC COMPRESSOR REQUIRE REPLACEMENT ACCORDING TO THE MERCEDES DEALERSHIP SERVICE DEPARTMENT. REAR SUSPENSION DROPS NEARLY TO THE GROUND WHILE VEHICLE IS STATIONARY AND VEHICLE IS UNSAFE TO OPERATE.

Feb 21, 2018 47,000 mi

THE REAR SUSPENSION AIR BAGS, SOLENOID DISTRIBUTION VALVE AND AIRMATIC COMPRESSOR REQUIRE REPLACEMENT ACCORDING TO THE MERCEDES DEALERSHIP SERVICE DEPARTMENT. REAR SUSPENSION DROPS NEARLY TO THE GROUND WHILE VEHICLE IS STATIONARY AND VEHICLE IS UNSAFE TO OPERATE.

Feb 7, 2018 95,000 mi

AIRMATIC SUSPENSION FAILURE. CAR HAS EXCESSIVE LOWERING AFTER OVERNIGHT PERIOD OF SITTING AND UNEVEN RIDE.

Feb 7, 2018 95,000 mi

AIRMATIC SUSPENSION FAILURE. CAR HAS EXCESSIVE LOWERING AFTER OVERNIGHT PERIOD OF SITTING AND UNEVEN RIDE.

Jan 9, 2018 68,000 mi

REAR SUSPENSION DROPS OVERNIGHT WHEN TEMPERATURE DROPS 45F. MULTIPLE TIMES DURING WINTER. NOT SEEN DURING SUMMER.

Jan 9, 2018 68,000 mi

REAR SUSPENSION DROPS OVERNIGHT WHEN TEMPERATURE DROPS 45F. MULTIPLE TIMES DURING WINTER. NOT SEEN DURING SUMMER.

Nov 13, 2017 74,980 mi

AIR SUSPENSION SYSTEM IS DEFECTIVE

Nov 13, 2017 74,980 mi

AIR SUSPENSION SYSTEM IS DEFECTIVE

Sep 22, 2017 45,567 mi

TAPPING IN THE FRONT SHOCK AIR L R

Sep 22, 2017 45,567 mi

TAPPING IN THE FRONT SHOCK AIR L R

Apr 9, 2017 85,000 mi

PREVIOUSLY MY REAR STRUTS WERE REPLACED AND NOW MY FRONT RIGHT IS DEFECTIVE AND NEEDS REPLACING.

Apr 9, 2017 85,000 mi

PREVIOUSLY MY REAR STRUTS WERE REPLACED AND NOW MY FRONT RIGHT IS DEFECTIVE AND NEEDS REPLACING.

Jan 7, 2017 55,000 mi

MY REAR SUSPENSION HAS BEEN DROPPING OVERNIGHT FOR THE LAST 2 YEARS

Jan 7, 2017 55,000 mi

MY REAR SUSPENSION HAS BEEN DROPPING OVERNIGHT FOR THE LAST 2 YEARS

Jan 8, 2016 39,856 mi

W212 2010 E550 (40K MILES). AS MANY OF YOU KNOW THEY'RE A FANTASTIC CAR, HOWEVER WITH A LOUSY AIR SUSPENSION! THE CAR WOULD DROP OVERNIGHT MAKING IT LOOK LIKE A LOW RIDER.

Jan 8, 2016 39,856 mi

W212 2010 E550 (40K MILES). AS MANY OF YOU KNOW THEY'RE A FANTASTIC CAR, HOWEVER WITH A LOUSY AIR SUSPENSION! THE CAR WOULD DROP OVERNIGHT MAKING IT LOOK LIKE A LOW RIDER.

Nov 11, 2015 100,000 mi

AIRBAG SYSTEM IS MALFUNCTIONING CAUSING CAR TO DROP TO UNSAFE DRIVING LEVELS. RED LIGHT STAYS ON ON MY DASH SAYING CAR TO LOW PULL OVER.. WHY MERCEDES, WHY?

Nov 11, 2015 100,000 mi

AIRBAG SYSTEM IS MALFUNCTIONING CAUSING CAR TO DROP TO UNSAFE DRIVING LEVELS. RED LIGHT STAYS ON ON MY DASH SAYING CAR TO LOW PULL OVER.. WHY MERCEDES, WHY?

Sep 28, 2015 45,000 mi

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E550. WHILE DRIVING APPROXIMATELY 55 MPH, THE WARNING SUSPENSION DANGER INDICATOR ILLUMINATED. THE CONTACT MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC.. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Sep 28, 2015 45,000 mi

TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E550. WHILE DRIVING APPROXIMATELY 55 MPH, THE WARNING SUSPENSION DANGER INDICATOR ILLUMINATED. THE CONTACT MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC.. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Jan 23, 2015 60,532 mi

AIR SUSPENSION IS LEAKING AIR OVER A COUPLE OF DAYS. *TR

Jan 23, 2015 45,600 mi

FRONT AIR STRUTS SUSPENSION FAILED WHEN CAR ISN'T IN USE. THE CAR WAS PARKED IN THE GARAGE AND GOT DOWN. PART # 212-320-31-38 PART # 212-320-32-38 THERE ARE A LOT OF INCIDENTS OR CONCERN REPORTED WITH THIS SPECIFIC MERCEDES BENZ AIR SUSPENSION SYSTEM. MERCEDES BENZ NOT COVER THIS ISSUE BY MANUFACTURE DEFECTIVE OR BY WARRANTY. EACH AIR STRUT LIST PRICE COST IS $3,598.41 FOR A TOTAL QUANTITY FOR THE SET $7,196.82 + TAX + INSTALLATION COST. INCREDIBLE AND RIDICULOUS HIGHLY COST FOR AN AIR STRUTS SET REPLACEMENT. PLEASE INVESTIGATE IT. I CONSIDER THAT THIS TYPE OF SUSPENSION IS WITH A KIND OF FABRIC DEFECT NOT RECOGNIZE YET BY MERCEDES BENZ. *TR

Jan 23, 2015 60,532 mi

AIR SUSPENSION IS LEAKING AIR OVER A COUPLE OF DAYS. *TR

Jan 23, 2015 45,600 mi

FRONT AIR STRUTS SUSPENSION FAILED WHEN CAR ISN'T IN USE. THE CAR WAS PARKED IN THE GARAGE AND GOT DOWN. PART # 212-320-31-38 PART # 212-320-32-38 THERE ARE A LOT OF INCIDENTS OR CONCERN REPORTED WITH THIS SPECIFIC MERCEDES BENZ AIR SUSPENSION SYSTEM. MERCEDES BENZ NOT COVER THIS ISSUE BY MANUFACTURE DEFECTIVE OR BY WARRANTY. EACH AIR STRUT LIST PRICE COST IS $3,598.41 FOR A TOTAL QUANTITY FOR THE SET $7,196.82 + TAX + INSTALLATION COST. INCREDIBLE AND RIDICULOUS HIGHLY COST FOR AN AIR STRUTS SET REPLACEMENT. PLEASE INVESTIGATE IT. I CONSIDER THAT THIS TYPE OF SUSPENSION IS WITH A KIND OF FABRIC DEFECT NOT RECOGNIZE YET BY MERCEDES BENZ. *TR

Jan 21, 2015 49,600 mi

THIS MY SECOND VEHICLE FROM MB AND AGAIN ONE WITH AIR SUSPENSION. THIS TIME THIS CAR IS ONLY 5 YEARS OLD WITH LESS THAN 50K MILES AND THE AIR SUSPENSION IS GOING OUT, EVEN THOUGH THE FRONT SUSPENSION HAD ALREADY BEEN REPLACED, LEFT AND RIGHT, AT ONLY 43K MILES. THIS AIR SUSPENSION IS A LEMON PRODUCT AND I DEMAND ALL W212 AIR SUSPENSION OWNERS E550, E63AMG TO REPORT THIS ISSUE TO GET RESOLVED. *TR

Jan 21, 2015 49,600 mi

THIS MY SECOND VEHICLE FROM MB AND AGAIN ONE WITH AIR SUSPENSION. THIS TIME THIS CAR IS ONLY 5 YEARS OLD WITH LESS THAN 50K MILES AND THE AIR SUSPENSION IS GOING OUT, EVEN THOUGH THE FRONT SUSPENSION HAD ALREADY BEEN REPLACED, LEFT AND RIGHT, AT ONLY 43K MILES. THIS AIR SUSPENSION IS A LEMON PRODUCT AND I DEMAND ALL W212 AIR SUSPENSION OWNERS E550, E63AMG TO REPORT THIS ISSUE TO GET RESOLVED. *TR