2020 MERCEDES BENZ GLB 250 Structure Problems

I am submitting this formal complaint regarding a serious safety incident involving my 2020 Mercedes-Benz GLB, which directly reflects the defect outlined in Recall 20V-480 (Rear Spoiler Detachment). Although my VIN is not officially included in the affected range, the exact failure described in the recall occurred on my vehicle. On or about June 16, 2025, at approximately 3:00 p.m., I was driving and I noticed an object in my rearview mirror that had become airborne and was causing vehicles behind me to swerve to avoid it. Moments later, two separate vehicles pulled up alongside me, and the drivers began waving their arms to get my attention. I exited the roadway and pulled into the Walmart parking lot, where a couple in a pickup truck approached me and informed me that the rear spoiler of my vehicle had flown off. I got out to inspect the vehicle, and indeed, the spoiler was completely gone. I returned to the area where I first saw the airborne object, attempting to locate the detached part, but was unsuccessful in recovering it. I contacted Mercedes-Benz USA and my local dealership on June 17, 2025, and was told that because my vehicle’s VIN is not listed under the recall, I would be responsible for the full cost of inspection and repair. Frankly, that position is unacceptable for the following reasons: - Recall 20V-480 describes a defect involving improperly welded rear spoilers on 2020 GLB250 models, which can detach while driving. That is exactly what happened to my vehicle under normal conditions. - The spoiler detached while the vehicle was in motion, creating a dangerous road hazard—just as outlined in the recall. - The vehicle has never been involved in a collision or sustained rear-end damage. It has not been subjected to outside interference. - My VIN has been included in at least five previous recalls, underscoring that my vehicle was part of broader quality issues during that production period.

See attached document for complaint.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while driving 45 MPH, the rear spoiler detached from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 47,000.

Mileage: 47,000

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the liftgate, the rear spoiler above the liftgate became loosened while raising and scratched the roof of the vehicle. The contact stated that the rear spoiler had not detached. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by external factors, unrelated to NHTSA Campaign Number: 20V480000 (Structure), which had previously been performed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the trunk of the vehicle, the rear spoiler detached from the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear spoiler needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V480000 (Structure) however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 35,000.

Mileage: 35,000

Front bumper trim fell off while driving on highway! We had to serve while going 65 miles per hour on a highway. For NO REASON. There was no indication of a hazard. We immediately let sales person at the Mercedes Benz dealership know. We then reported 2 more times. The only response was a phone number to order a new front bumper trim!? No inspection no concern about this hazardous situation. No warn no messages the car was 1 week old.

The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that the rear tailgate of the vehicle would not raise above 10-12 inches. The contact stated that the check engine warning light was illuminated. The contact was relating the failure to NHTSA campaign number: 21V231000 (Structure). The vehicle was taken to the local dealer however, the dealer refused to service the recall and referred the contact to their legal team. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000. THE CONSUMER STATED THERE ARE 2 THREE-INCH GOUGES ON THE ROOF THAT WAS LEFT AFTER THE DEALER RE-ATTACHED THE REAR SPOILER. THE CONSUMER ALSO STATED, MICE WERE DESTROYING THE HEATING AND AIR UNIT. HE REAR HATCH WOULD NOT CLOSE PROPERLY.

Mileage: 22,000

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLB 250W. THE CONTACT STATED HE OPENED THE TAILGATE OF THE VEHICLE AND HEARD A STRANGE NOISE WHEN IT WAS SHUT. THE LIFTGATE DID NOT SEEM SHUT PROPERLY.THE CONTACT CALLED THE DEALER KEYES EUROPEAN MERCEDES-BENZ. 5400 VAN NUYS BLVD, VAN NUYS, CA 91401 (833) 517-5492 AND TOLD THEM OF THE ISSUE . THE DEALER STATED THAT THEY DID NOT KNOW OF THE NOISE ISSUE AND PUT OFF THE CONTACT'S REQUEST FOR A LOANER VEHICLE . THEY PROMISED A CALLBACK ON WHETHER THEY COULD PROVIDE A LOANER. THE CONTACT CALLED ANOTHER DEALER AND THEY SAID TO BRING THE VEHICLE IN. WHILE DRIVING ON THE HIGHWAY AT 79 MPH THE WHOLE VEHICLE SHUTTERED AND THEN THE BACK OF THE VEHICLE EXPLODED. THE REAR SPOILER ASSEMBLY FLEW OFF IN PIECES. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD TO EXAMINE THE DAMAGE THEN CALLED THE DEALER. THEY STATED THAT THEY STILL DID NOT KNOW WHAT THE ISSUE WAS AND DENIED THE TOWING SERVICE, THEY INSTRUCTED THE CONTACT TO DRIVE TO ANOTHER DEALER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS DESTINATION. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS UNREPAIRED WHILE THE CONTACT SPOKE TO HIS INSURANCE COMPANY. THE FAILURE MILEAGE WAS 12,000.

Mileage: 12,000

2020 MERCEDES BENZ GLB. CONSUMER WRITES IN REGARDS TO REAR SPOILER SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE SAFETY RECALL REPAIR THAT WAS PERFORMED PRIOR TO RECEIVING THE NOTICE. *JS

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF MELBOURNE (509 E NASA BLVD, MELBOURNE, FL 32901; (321) 701-2706) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES BENZ OF SANTA ROSA (2885 CORBY AVE, SANTA ROSA, CA 95407) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLB250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V480000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NEW 2020 GLB250 WITH 800 MILES OF HIGHWAY DRIVING. WHILE ON THE HIGHWAY DRIVING AT 75-80MPH, THE FRONT FENDER FLARE (DRIVER SIDE) PARTIALLY DETACHED ITSELF. THIS IS THE BLACK PIECE OF PLASTIC TRIM AROUND THE OUTSIDE OF THE WHEEL WELL. THE FRONT HALF OF THE FLARE PIECE WAS DETACHED AND FLYING IN THE WIND, WHILE THE REAR HALF REMAINED ATTACHED. AFTER STOPPING IT WAS POSSIBLE TO REATTACH THE PIECE AND TEMPORARILY FIX WITH DUCT TAPE, BUT WOULD HAVE BEEN DANGEROUS IF IT HAD FALLEN OFF. PICTURE OF THE TEMPORARY REPAIR IS ATTACHED.

Mileage: 800