2020 MERCEDES BENZ GLB 250 Unknown Or Other Problems

Power Liftgate (via key fob – SmartKey). Mercedes GLB250. Was told by Mercedes employees that all cars operate the same. oSensor that automatically stops liftgate if it detects an obstruction does not retract to allow someone reaching in the trunk to safely exit the trunk. oThe liftgate stops, but it does not do so until it has hit/touched the objection or obstruction. oWhen you press the trunk button on the key fob, the liftgate only raises slightly (maybe 2 inches). oIf you press the key fob again, the liftgate just continues to go up and down within those few inches and continues to hit/touch the object/obstruction each time you press the button. Half of my body was trapped in the trunk. Suffered injury to shoulder and hand. oI was taking grocery bags out of the trunk and had the key fob in my pocket. oAn item fell out of the bag so I reached into the trunk to grab it. oAs I leaned in, the body of the car must have come into contact with the key fob and the trunk came down (closed). oI did not have time to exit the trunk and ½ of my body became trapped in the trunk. oI had just enough space to move my right hand to take the key out of my pocket. oI pressed the trunk button, but the liftgate did not fully retract. It went up slightly and came back down hitting/touching my body. oI did not have enough room to get out of the trunk. oI was in a garage where no one could hear me scream for help. oI had to push up with my left hand and use excessive force with my back and right shoulder to lift the heavy trunk. Mercedes inspected the car and said nothing is wrong. Letter provided. oSeveral Mercedes employees at the dealership were present when I demonstrated the issue. They had no explanation. oSales manager stated that he tested the trunk (cars located at the dealership) and they do retract but understood my concerns as it only retracts slightly. oNo one seems to understand that serious risk this possesses, unless they were to be trapped i

Since the beginning of the vehicle purchase, we heard fine metal rattling sound on the front driver side tire. Had it checked with the dealer and they recommended no repair. Now driven about 35K miles and started very loud metal scratching sound when wheels turned to right. Inspection showed bent brake cover that was wearing tire uneven. Dealer claims that we went over a large bump that bent the brake cover but no such thing happened and this location is where we have been hearing this fine rattling since buying new. Raising a possibility that the manufacturing and securing process of parts around this area was not done fully and eventually cause inappropriate contact induced brake covering damage and tire wear.

Gap between frame and windshield causing unbearable squealing noise when driving above 75 mph. Unable to hear exterior surroundings and the squealing is causing aggravation to the ear drums of all passengers. Video provided to Mercedes dealer technician and issue has been inspected and confirmed by dealer. I am the 2nd owner of the vehicle and it was purchased around October/November 2022. The issue was noticed during a road trip from Jacksonville to Orlando, FL in December of 2022. There are no warning lamps or messages. However, there appeared to be a minor leak when the heat was turned on but that was not addressed when viewed by the technician. Currently, a timeframe has not been provided by Mercedes when a new windshield will be available from Germany. So at this time, I am still driving the vehicle enduring the noise since that is my only means of transportation.

My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn’t match the car fax, it was explained by the salesman that it was completed. But NHTSA says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I’ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.

I had this safety recall done already why is it not removed it was done at the dealer

My vehicle have bad smell coming from air conditioner vents. Took to the dealer two time in one month to find out the cause. It smells like mold inside the evaporator coil. Dealer cleaned with some kind of sanitizer to kill the mold. But the smell keep coming back over and over. Vehicle has only 3900 miles on it.

1) As I was driving on the highway, the TRANSMISSION went into neutral. An error message on the display said that there was a transmission issue and to stop the car. 2) Fortunately, I was able to safely pull off the road without incident. However, there are many places that I wouldn't have been able to do that (for example, on the Sagamore Bridge which I use daily). I could not accelerate and I was rapidly slowing down. I could have been rear-ended by one of the many tractor trailers that were on the road at the time as they are not able to slow down as quickly as a car. 3) The car is currently at the dealership - MB of Hanover, MA - awaiting a service appointment. To my knowledge, they have not yet tested it to see if they could replicate the issue. I have called the salesperson that we were talking with on 3/25 several times but he won't return my call. 4) Not yet. 5) There was a red warning message that said that the transmission failed and to stop the vehicle. When I placed the vehicle in park, it disappeared.

I was driving on the way to my office and the sunroof was suddenly broken without hitting by any objects. Vehicle has been repaired.*JB

FRONT GLASS PANEL IN FRONT OF PANORAMIC SUNROOF HAS RANDOMLY SHATTERED. I JUST NOTICED THE DAMAGE AS OF SUNDAY, APRIL 18, 2021.

Mileage: 5,680

A/C SYSTEM IN CABIN MODE HAVE EXTERNAL SMOKE SMELL, MORE FOR IT SELF CAR.

Mileage: 9,872

ON FRIDAY 7/17/2020 AROUNDNOON, I WASDRIVING MYMB GLB THAT WAS BOUGHT LESSTHAN90 DAYS AGO WHEN SUDDENLY THE DASHBOARD WENT BLANK. I COULD NOT SEE SPEED, GAS GAGES OR ANY OTHER SAFETY FEATURES THAT WOULD BE ON THE DASH. I WAS BASICALLY BLINDED. I CALLED MERCEDES 911 AFTER STOPPING THE CAR. WE TRIED TO FACTORY RESET THE COMPUTER ON ADVICE FROM TECH VIA THE PHONE. THIS HAD NO IMPACT ON THE SCREEN. THE MB REP DID NOT OFFER ROADSIDE ASSIST. I HAD TO DRIVE OVER 25 MILES WITH NO DASHBOARD TO GAGE MY SPEED, GAS OR SAFETY LIGHTS. I HAD NO CHOICE AS NO HELP WAS COMING TO GET ME. THIS DEFECT MAKES THIS CAR EXTREMELY HAZARDOUS AND SHOULD HAVE BEEN ADDRESSED PRIOR TO PURCHASE.NHTSA CAMPAIGN ID: 20V246000 RECALL DATE: 2020-05-01SUMMARYMERCEDES-BENZ USA, LLC. (MBUSA) IS RECALLING CERTAIN 2020 GLB 250 VEHICLES. WATER MAY ENTER THROUGH THE WHEEL WELL AREA INTO THE FRONT OCCUPANT FOOT WELLS, POTENTIALLY DAMAGING CERTAIN ELECTRICAL COMPONENTS. THIS MAY RESULT IN THE INSTRUMENT CLUSTER GOING BLANK, OR AN ENGINE STALL WHILE DRIVING WITHOUT THE ABILITY TO RESTART THE VEHICLE.

Mileage: 3,250