High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
What component or system failed or malfunctioned, and is it available for inspection upon request? 2018 Mercedes-Benz GLC 300 Panoramic stationary sunroof between the windshield and sunroof glass panel disbonded while vehicle was in operation and almost caused an accident on the highway. How was your safety or the safety of others put at risk? Exterior panel disbonded while in operation and almost hit vehicles behind and could have caused an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes diagnosis from the dealership that panel was coming loose. Then upon picking up my vehicle, panel disbonded on the highway. Dealer is Mercedes-Benz of Atlanta South. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No inspection only completed by local Dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Excessive wind noise inside the cabin during vehicle operation. In addition, my year, make and model vehicle has already had a recall regarding this issue, however, Mercedes did not identify my vehicle VIN number for this recall and is refusing to repair this safety issue. But the exact issue occurred on my vehicle. The NHTSA campaign numbers for the two recalls are 17V715000 (MBUSA number 2017110009) and a revised campaign in 2021 21V197 (MBUSA number 2021070010), which states “Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 GLC300, GLC300 4Matic, and GLC43 AMG vehicles. The fixed panoramic sunroof frontal and side plastic panels may have insufficient bonding, allowing the panels to separate during vehicle operation”. Warning signs for these recalls are “high wind noise inside the cabin” which is EXACTLY what was diagnosed on my vehicle by the dealership. Please contact Mercedes-Benz and require them to re-assess the VIN numbers identified with the recalls.
What component or system failed or malfunctioned, and is it available for inspection upon request? 2018 Mercedes-Benz GLC 300 Panoramic stationary sunroof between the windshield and sunroof glass panel disbonded while vehicle was in operation and almost caused an accident on the highway. How was your safety or the safety of others put at risk? Exterior panel disbonded while in operation and almost hit vehicles behind and could have caused an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes diagnosis from the dealership that panel was coming loose. Then upon picking up my vehicle, panel disbonded on the highway. Dealer is Mercedes-Benz of Atlanta South. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No inspection only completed by local Dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Excessive wind noise inside the cabin during vehicle operation. In addition, my year, make and model vehicle has already had a recall regarding this issue, however, Mercedes did not identify my vehicle VIN number for this recall and is refusing to repair this safety issue. But the exact issue occurred on my vehicle. The NHTSA campaign numbers for the two recalls are 17V715000 (MBUSA number 2017110009) and a revised campaign in 2021 21V197 (MBUSA number 2021070010), which states “Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 GLC300, GLC300 4Matic, and GLC43 AMG vehicles. The fixed panoramic sunroof frontal and side plastic panels may have insufficient bonding, allowing the panels to separate during vehicle operation”. Warning signs for these recalls are “high wind noise inside the cabin” which is EXACTLY what was diagnosed on my vehicle by the dealership. Please contact Mercedes-Benz and require them to re-assess the VIN numbers identified with the recalls.
The contact owns a 2018 Mercedes-Benz GLC300. The contact stated while driving 60 MPH, the exterior panel between the windshield and sunroof detached, creating a hazardous road debris. The vehicle was taken to the dealer, who diagnosed a failure with the exterior panel adhesive bonding agent. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 21V197000 (Structure) and 17V715000 (Visibility), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 51,000.
The contact owns a 2018 Mercedes-Benz GLC300. The contact stated while driving 60 MPH, the exterior panel between the windshield and sunroof detached, creating a hazardous road debris. The vehicle was taken to the dealer, who diagnosed a failure with the exterior panel adhesive bonding agent. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 21V197000 (Structure) and 17V715000 (Visibility), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 51,000.
Driving at 70MPH on interstate and glass on top of roof in front of sunroof became separated and flew off of car. Part appears to be named Cover OSR. Our safety was not at risk however part breaking off at highway speed could have caused accident for a vehicle behind us or caused injury if someone was struck by the part. When the part became detached, there is no longer a seal to prevent water or debris from entering into the roof of the car. Independent service center stated to take car to dealership repair. Has not been scheduled yet. It has not been inspected yet. There was excess noise prior to the part breaking loose.
Driving at 70MPH on interstate and glass on top of roof in front of sunroof became separated and flew off of car. Part appears to be named Cover OSR. Our safety was not at risk however part breaking off at highway speed could have caused accident for a vehicle behind us or caused injury if someone was struck by the part. When the part became detached, there is no longer a seal to prevent water or debris from entering into the roof of the car. Independent service center stated to take car to dealership repair. Has not been scheduled yet. It has not been inspected yet. There was excess noise prior to the part breaking loose.
The contact owns a 2018 Mercedes-Benz GLC300. The contact stated while stopped in a parking lot, she raised the automatic liftgate, as she helped her husband load his walker into the rear cargo area of the vehicle, and the tailgate independently closed with force. The contact stated that both her husband and herself were struck on the top of the head by the liftgate. The contact stated that there was a pain but no physical injury was sustained. The contact stated that the failure had become constant and she no longer operated the liftgate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the liftgate motor needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
The contact owns a 2018 Mercedes-Benz GLC300. The contact stated while stopped in a parking lot, she raised the automatic liftgate, as she helped her husband load his walker into the rear cargo area of the vehicle, and the tailgate independently closed with force. The contact stated that both her husband and herself were struck on the top of the head by the liftgate. The contact stated that there was a pain but no physical injury was sustained. The contact stated that the failure had become constant and she no longer operated the liftgate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the liftgate motor needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
WHILE DRIVING ON THE HIGHWAY MY SUNROOF SUDDENLY EXPLODED.
WHILE DRIVING ON THE HIGHWAY MY SUNROOF SUDDENLY EXPLODED.
THE STEERING COLUMN STALK CONTROLS DRIVE, REVERSE, NEUTRAL AND PARKING. I STOPPED THE VEHICLE ON AN INCLINE IN A PARKING LOT. I HAD MY FOOT ON THE BRAKE. I SHIFTED INTO NEUTRAL. THE ENGINE WAS STILL RUNNING. I THOUGHT I PUSHED THE PARK BUTTON BUT THE CAR ROLLED BACK INTO ANOTHER VEHICLE.
THE STEERING COLUMN STALK CONTROLS DRIVE, REVERSE, NEUTRAL AND PARKING. I STOPPED THE VEHICLE ON AN INCLINE IN A PARKING LOT. I HAD MY FOOT ON THE BRAKE. I SHIFTED INTO NEUTRAL. THE ENGINE WAS STILL RUNNING. I THOUGHT I PUSHED THE PARK BUTTON BUT THE CAR ROLLED BACK INTO ANOTHER VEHICLE.
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V177000 (STRUCTURE, SEAT BELTS) MONTHS AGO. THE DEALER (ZT MOTORS OF FORT WALTON BEACH, 1000 N BEAL PKWY NW, FORT WALTON BEACH, FL 32547, (850) 863-2167) STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V177000 (STRUCTURE, SEAT BELTS) MONTHS AGO. THE DEALER (ZT MOTORS OF FORT WALTON BEACH, 1000 N BEAL PKWY NW, FORT WALTON BEACH, FL 32547, (850) 863-2167) STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V177000 (STRUCTURE, SEAT BELTS) MONTHS AGO. THE DEALER (ZT MOTORS OF FORT WALTON BEACH, 1000 N BEAL PKWY NW, FORT WALTON BEACH, FL 32547, (850) 863-2167) STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V177000 (STRUCTURE, SEAT BELTS) MONTHS AGO. THE DEALER (ZT MOTORS OF FORT WALTON BEACH, 1000 N BEAL PKWY NW, FORT WALTON BEACH, FL 32547, (850) 863-2167) STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNED A 2018 MERCEDES-BENZ GLC300. WHILE DRIVING 55 MPH, THE REAR DRIVER'S SIDE TIRE WAS PUNCTURED. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH 18 INCH RUN FLAT TIRES. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. AFTER WAITING APPROXIMATELY 70 MINUTES ON THE SIDE OF THE ROAD, THE TIRE BURST INTO FLAMES. THE CONTACT WAS UNABLE TO PROVIDE THE TIRE MANUFACTURER, TIRE LINE, COMPLETE TIRE SIZE, OR DOT NUMBER. THE CONTACT STATED THAT THE FIRE ORIGINATED IN THE WHEEL WELL OF THE VEHICLE AND WAS NOT NECESSARILY CAUSED BY THE TIRE PUNCTURE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THERE WERE NO INJURIES SUSTAINED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,110.
TL* THE CONTACT OWNED A 2018 MERCEDES-BENZ GLC300. WHILE DRIVING 55 MPH, THE REAR DRIVER'S SIDE TIRE WAS PUNCTURED. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH 18 INCH RUN FLAT TIRES. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. AFTER WAITING APPROXIMATELY 70 MINUTES ON THE SIDE OF THE ROAD, THE TIRE BURST INTO FLAMES. THE CONTACT WAS UNABLE TO PROVIDE THE TIRE MANUFACTURER, TIRE LINE, COMPLETE TIRE SIZE, OR DOT NUMBER. THE CONTACT STATED THAT THE FIRE ORIGINATED IN THE WHEEL WELL OF THE VEHICLE AND WAS NOT NECESSARILY CAUSED BY THE TIRE PUNCTURE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THERE WERE NO INJURIES SUSTAINED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,110.