High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
Car has software issue putting drivers at risk until the update is provided. Response to problem from manufacturer is to drive the car or wait until such time as a solution is developed. this is the 3 issue in less than a year the car's fuel uptake system is interrupted putting drivers at risk when pulling out into traffic or needing normal acceleration expected from a normally functioning car. How long will Mercedes get away with this before someone is killed
Car has software issue putting drivers at risk until the update is provided. Response to problem from manufacturer is to drive the car or wait until such time as a solution is developed. this is the 3 issue in less than a year the car's fuel uptake system is interrupted putting drivers at risk when pulling out into traffic or needing normal acceleration expected from a normally functioning car. How long will Mercedes get away with this before someone is killed
Loss of propulsion at highway speeds with subsequent failure of digital light system at night resulting in injury crash
Loss of propulsion at highway speeds with subsequent failure of digital light system at night resulting in injury crash
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as of [XXX] and also attaching detail log file. No resolution or action has been taken after several trips to the dealership in past couple of weeks and not being able to drive due to safety concern. N127 - Control unit "Drivetrain" (PTCU) -F- N73/3*1 - Electronic ignition lock - Central gateway (EZS) -I- E1n9 - Left headlamp (SG-SW-L) -I- E1n15 - Light source module control unit front left (LSM-CU-VL) -f- E2n15 - Light source module control unit front right (LSM-CU-VR) -f- E1n14 - Digital headlamp control unit front left (DHLS-CU-VL) -f- E2n14 - Digital headlamp control unit front right (DHLS-CU-VR) -f- A66 - Battery module (48 V battery) (BM48) -F B29/13 - Left rear short range radar (NBR-LR) -I- B29/14 - Right rear short range radar (NBR-RR) -I- A40/11 - Multifunction camera (MFK) -I- N62/3 - Parking system (PARK) -I- A40/8 - Central display (ZAN) -f- N133/1 - Instrument cluster (IC) -f- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as of [XXX] and also attaching detail log file. No resolution or action has been taken after several trips to the dealership in past couple of weeks and not being able to drive due to safety concern. N127 - Control unit "Drivetrain" (PTCU) -F- N73/3*1 - Electronic ignition lock - Central gateway (EZS) -I- E1n9 - Left headlamp (SG-SW-L) -I- E1n15 - Light source module control unit front left (LSM-CU-VL) -f- E2n15 - Light source module control unit front right (LSM-CU-VR) -f- E1n14 - Digital headlamp control unit front left (DHLS-CU-VL) -f- E2n14 - Digital headlamp control unit front right (DHLS-CU-VR) -f- A66 - Battery module (48 V battery) (BM48) -F B29/13 - Left rear short range radar (NBR-LR) -I- B29/14 - Right rear short range radar (NBR-RR) -I- A40/11 - Multifunction camera (MFK) -I- N62/3 - Parking system (PARK) -I- A40/8 - Central display (ZAN) -f- N133/1 - Instrument cluster (IC) -f- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car was in for a "Problem" Dec-2023 - would not accelerate /also getting very bad gas mileage and hesitation on accelerating. 1ST - Mercedes Benz said I got bad gas - they had the car for several days -Then they thought it was a computer issue - Later -after problem -I got a Safety Recall Notice # 23V456 stating "Fuel Pump Problem "told would receive Official Re-Call in February -Went back to dealer with same problem -was told wait for re-call -Called 1-800-367-6372 Mercedes Benz - spoke with "Heidi on Jan 3, 2024 [Case Number [XXX] ASKED IF THEY COULD EXPEDITE RE-CALL CLAIM BEFORE FEBRUARY - MERCEDES DECLINED - If the "Fuel Pump is an issue [and Dangerous ] why not expedite ""Parts"" Mercedes Dealer wasn't aware of Re-Call number 23V456 - INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car was in for a "Problem" Dec-2023 - would not accelerate /also getting very bad gas mileage and hesitation on accelerating. 1ST - Mercedes Benz said I got bad gas - they had the car for several days -Then they thought it was a computer issue - Later -after problem -I got a Safety Recall Notice # 23V456 stating "Fuel Pump Problem "told would receive Official Re-Call in February -Went back to dealer with same problem -was told wait for re-call -Called 1-800-367-6372 Mercedes Benz - spoke with "Heidi on Jan 3, 2024 [Case Number [XXX] ASKED IF THEY COULD EXPEDITE RE-CALL CLAIM BEFORE FEBRUARY - MERCEDES DECLINED - If the "Fuel Pump is an issue [and Dangerous ] why not expedite ""Parts"" Mercedes Dealer wasn't aware of Re-Call number 23V456 - INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving on highway at 75 mph, the car began slowing down and an alert on the screen said "Stop. Switch off vehicle". Then the alert on the screen showed that the 48 volt system needed to be recharged. The car would not start and had to be towed to the dealership. The dealership says the car was out of gas, but the gauges did not indicated that the fuel was empty, so they will reset all of the sensors, but they still do not know why the car turned off and could not be restarted. They are checking the software because they cannot find anything wrong.
While driving on highway at 75 mph, the car began slowing down and an alert on the screen said "Stop. Switch off vehicle". Then the alert on the screen showed that the 48 volt system needed to be recharged. The car would not start and had to be towed to the dealership. The dealership says the car was out of gas, but the gauges did not indicated that the fuel was empty, so they will reset all of the sensors, but they still do not know why the car turned off and could not be restarted. They are checking the software because they cannot find anything wrong.