High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
Cannot shift the gear from P to any other positions, and unable to move the car. The issue has been existing from mid 2022, three years ago.
Cannot shift the gear from P to any other positions, and unable to move the car. The issue has been existing from mid 2022, three years ago.
After fully stop with pressing brake pedal, try to shift the gear from D (Drive) to R (Reverse) but cannot shift the automatic gear position from D to R (reverse) gear. In order to shift to R gear position, I needed to shutdown and restart the engine. This has been clearly recurrent since 3 years ago and mostly happen in front of my garage to park backward, but sometimes very dangerous in the middle of road, when needed to make tight U-turn. Please take care of this issue. Thank you.
After fully stop with pressing brake pedal, try to shift the gear from D (Drive) to R (Reverse) but cannot shift the automatic gear position from D to R (reverse) gear. In order to shift to R gear position, I needed to shutdown and restart the engine. This has been clearly recurrent since 3 years ago and mostly happen in front of my garage to park backward, but sometimes very dangerous in the middle of road, when needed to make tight U-turn. Please take care of this issue. Thank you.
After 60,000 miles the seal of the the cylinder head cover starts to leak. It takes around $1800 to fix and the reseal. The material use to release is way better and lasts longer compared to what car comes with. This I found out from the Mercedes Benz service department. Due to this leak the car starter gets soaked in the engine oil and car is enabled to even start up. Lots of customers end up toeing their cars to Mercedes dealer. The complaint is that Mercedes is putting the parts on their car that are cheap and going to last only 60k that is cheating and once user pays for the repairs they will put much better part. This leak has happened to my car and With only 60k miles on it. Mercedes Benz is cheating the people by putting the cheapest part and charging premium on cars. They label this as normal wear and tear, even tho car is kept well maintained. They put on much better seal after the seal and charging customers $1800. They could have use this seal first time when car was being made. I have been owner of Toyota. Honda, infinity and family member owned BMW, Jaguar and no car had this problem for the life of car( 200,000 to 300,000) miles and I have never heard of this issue until now. Even this is happening at 65,000 miles right after the warranty is expired. This is cheating, I am not getting this done unless Mercedes pays for it CYLINDER HEAD FRONT COVERS LEAKING, RESEAL AND CLEAN FRONT COVERS
After 60,000 miles the seal of the the cylinder head cover starts to leak. It takes around $1800 to fix and the reseal. The material use to release is way better and lasts longer compared to what car comes with. This I found out from the Mercedes Benz service department. Due to this leak the car starter gets soaked in the engine oil and car is enabled to even start up. Lots of customers end up toeing their cars to Mercedes dealer. The complaint is that Mercedes is putting the parts on their car that are cheap and going to last only 60k that is cheating and once user pays for the repairs they will put much better part. This leak has happened to my car and With only 60k miles on it. Mercedes Benz is cheating the people by putting the cheapest part and charging premium on cars. They label this as normal wear and tear, even tho car is kept well maintained. They put on much better seal after the seal and charging customers $1800. They could have use this seal first time when car was being made. I have been owner of Toyota. Honda, infinity and family member owned BMW, Jaguar and no car had this problem for the life of car( 200,000 to 300,000) miles and I have never heard of this issue until now. Even this is happening at 65,000 miles right after the warranty is expired. This is cheating, I am not getting this done unless Mercedes pays for it CYLINDER HEAD FRONT COVERS LEAKING, RESEAL AND CLEAN FRONT COVERS
Transmission gear does not shift into R or N or D, from P. How to reproduce: Drive several minutes, then brake/stop, shift into R, pull back 10~20 ft. Gear cannot shift to either R or N or D. Gear can only shift into P. Shutdown the car, restart the engine then able to shift into R or N or D. This has been intermittent but getting more frequent.
Transmission gear does not shift into R or N or D, from P. How to reproduce: Drive several minutes, then brake/stop, shift into R, pull back 10~20 ft. Gear cannot shift to either R or N or D. Gear can only shift into P. Shutdown the car, restart the engine then able to shift into R or N or D. This has been intermittent but getting more frequent.
Was not able to change automatic transmission gear to R (Reverse) w/o restarting the engine. (the brake pedal is firmly pressed for sure) For all three cases: 1) D (Drive) to R or 2) P (park) to R or 3) N to R. The only way to change to R was: 1) move gear to P 2) shutoff the engine, 3) restart the engine, 4) and then able to change the gear to R. This has happened several times in this year, 2023.
Was not able to change automatic transmission gear to R (Reverse) w/o restarting the engine. (the brake pedal is firmly pressed for sure) For all three cases: 1) D (Drive) to R or 2) P (park) to R or 3) N to R. The only way to change to R was: 1) move gear to P 2) shutoff the engine, 3) restart the engine, 4) and then able to change the gear to R. This has happened several times in this year, 2023.
Cannot shift gear to Reverse or Neutral, after car is completely stopped by pushing brake pedal and keep firmly pushing the brake pedal. After firmly press the brake pedal, tried to move hear selector to Reverse or Neutral, but did not work. Tried to above step more than five times at the moment of incident, but did not work. If takes off the foot from the pedal, the car Restart the engine, then I was able to move the gear to Reverse or Neutral The case has occurred three times, an year ago (Summer, 2021), Aug 2022, Sep 3, 2022. Q:How was your safety or the safety of others put at risk? When incident happened, after trying changing the gear to Reverse, take off the foot from the pedal then car moved to forward instead of backward, then immediately braked the car again to stop moving the car. Q:Has the problem been reproduced or confirmed by a dealer or independent service center? No. Have not brought the car to the dealership yet. Cannot reproduce it most of the time. Q:Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Cannot reproduce it most of the time. Q:Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There seems a message that "Cannot change the gear to Reverse".
Cannot shift gear to Reverse or Neutral, after car is completely stopped by pushing brake pedal and keep firmly pushing the brake pedal. After firmly press the brake pedal, tried to move hear selector to Reverse or Neutral, but did not work. Tried to above step more than five times at the moment of incident, but did not work. If takes off the foot from the pedal, the car Restart the engine, then I was able to move the gear to Reverse or Neutral The case has occurred three times, an year ago (Summer, 2021), Aug 2022, Sep 3, 2022. Q:How was your safety or the safety of others put at risk? When incident happened, after trying changing the gear to Reverse, take off the foot from the pedal then car moved to forward instead of backward, then immediately braked the car again to stop moving the car. Q:Has the problem been reproduced or confirmed by a dealer or independent service center? No. Have not brought the car to the dealership yet. Cannot reproduce it most of the time. Q:Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Cannot reproduce it most of the time. Q:Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There seems a message that "Cannot change the gear to Reverse".
The contact owned a 2018 Mercedes-Benz 350 GLE. The contact stated while stopped at a traffic light at an intersection, the vehicle began to lunge forward while the brake pedal was still depressed. The vehicle lurched into the intersection and struck another vehicle. The contact stated he did not notice any warning lights being illuminated. The contact's vehicle struck a vehicle on the driver's side door with his front end. The vehicle's grill was crushed and shattered all the windows on the other vehicle's driver's side. There were no injuries. The police were on the scene and wrote a report. The contact had the vehicle towed to a local dealer, where it was placed in the body shop and repaired. The vehicle was not diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,500. The VIN was not available.
The contact owned a 2018 Mercedes-Benz 350 GLE. The contact stated while stopped at a traffic light at an intersection, the vehicle began to lunge forward while the brake pedal was still depressed. The vehicle lurched into the intersection and struck another vehicle. The contact stated he did not notice any warning lights being illuminated. The contact's vehicle struck a vehicle on the driver's side door with his front end. The vehicle's grill was crushed and shattered all the windows on the other vehicle's driver's side. There were no injuries. The police were on the scene and wrote a report. The contact had the vehicle towed to a local dealer, where it was placed in the body shop and repaired. The vehicle was not diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,500. The VIN was not available.