This Problem Across All Years
This past week, I went to the dealer for an intermittent engine light issue. The problem was minor and was fixed (faulty charcoal sensor). I asked to have my spark plugs replaced as well. The service department called me, and said that the engine harness is brittle and if they accessed.. it could break. This was not considered an immediate issue. Quote was $7300 to replace it. This seemed like a defect rather than an standard wear issue (even though I drive a lot, @ 170K highway miles). My car drives like new, and has had no major issues whatsover. In fact, it is only now that I need to have my rotors replaced. Had I not mentioned that I wanted new spark plugs, the issue would not have came up during the service. I hope that you can look into this, as other Mercedes GLE 450 owners make have the same issue as I. Please do not hesitate to reach out to me. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This past week, I went to the dealer for an intermittent engine light issue. The problem was minor and was fixed (faulty charcoal sensor). I asked to have my spark plugs replaced as well. The service department called me, and said that the engine harness is brittle and if they accessed.. it could break. This was not considered an immediate issue. Quote was $7300 to replace it. This seemed like a defect rather than an standard wear issue (even though I drive a lot, @ 170K highway miles). My car drives like new, and has had no major issues whatsover. In fact, it is only now that I need to have my rotors replaced. Had I not mentioned that I wanted new spark plugs, the issue would not have came up during the service. I hope that you can look into this, as other Mercedes GLE 450 owners make have the same issue as I. Please do not hesitate to reach out to me. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There were two incidents that had similar symptoms: one before the dealership said they fixed and one afterwards. The issue is that while driving I would get three warning, all at the same time: coolant too hot, 48v battery malfunction, shut the engine off. The first time it happened immediately after I turned on the vehicle and within 5 minutes of leaving a parking lot. The second time it happened after about 3 hours of driving at highway speeds. After the first time it happened dealership said they fixed the issue by upgrading the software (battery software?). Both times it happened on the highway. The first time on the uphill, and vehicle immediately shut off and could not make it up the ramp. The second time in the tunnel on the flat road, could not make it to the exit. Both times created extremely dangerous situation as I had no time to take the exit and vehicle shut off about 30 seconds after warning popped up. The second time in the tunnel was especially dangerous as there was no shoulder and i had to stop in the middle of the right lane as cars were going at 60 mph by me. I was really worried for myself and my family. I have to trust that Mercedes is capable of fixing the issue and providing a reliable vehicle I can depend on and trust for the safety of my family.
There were two incidents that had similar symptoms: one before the dealership said they fixed and one afterwards. The issue is that while driving I would get three warning, all at the same time: coolant too hot, 48v battery malfunction, shut the engine off. The first time it happened immediately after I turned on the vehicle and within 5 minutes of leaving a parking lot. The second time it happened after about 3 hours of driving at highway speeds. After the first time it happened dealership said they fixed the issue by upgrading the software (battery software?). Both times it happened on the highway. The first time on the uphill, and vehicle immediately shut off and could not make it up the ramp. The second time in the tunnel on the flat road, could not make it to the exit. Both times created extremely dangerous situation as I had no time to take the exit and vehicle shut off about 30 seconds after warning popped up. The second time in the tunnel was especially dangerous as there was no shoulder and i had to stop in the middle of the right lane as cars were going at 60 mph by me. I was really worried for myself and my family. I have to trust that Mercedes is capable of fixing the issue and providing a reliable vehicle I can depend on and trust for the safety of my family.
1. FIRST MESSAGE: 48V BATTERY MALFUNCTION 2. SECOND MESSAGE: STOP THE VEHICLE COOLANT IS NOT WORKING VEHICLE IS OVERHEATING. 3. LOST POWER, I COULD ONLY DRIVE 10 MILES PER HOUR. I PULLED TO THE SIDE OF THE ROAD AND WAS ALMOST REAR ENDED BY A SEMI TRUCK. THERE ARE SEVERAL ONLINE OCCURRENCES REPORTING THESE SAME MESSAGES. IT IS EXTREMELY DANGEROUS WHEN A VEHICLE LOSES ALL POWER WHILE ON A BUSY HIGHWAY. THE VEHICLE WAS INSPECTED. MERCEDES AWARE OF A BULLETIN WITH THIS ISSUE.
1. FIRST MESSAGE: 48V BATTERY MALFUNCTION 2. SECOND MESSAGE: STOP THE VEHICLE COOLANT IS NOT WORKING VEHICLE IS OVERHEATING. 3. LOST POWER, I COULD ONLY DRIVE 10 MILES PER HOUR. I PULLED TO THE SIDE OF THE ROAD AND WAS ALMOST REAR ENDED BY A SEMI TRUCK. THERE ARE SEVERAL ONLINE OCCURRENCES REPORTING THESE SAME MESSAGES. IT IS EXTREMELY DANGEROUS WHEN A VEHICLE LOSES ALL POWER WHILE ON A BUSY HIGHWAY. THE VEHICLE WAS INSPECTED. MERCEDES AWARE OF A BULLETIN WITH THIS ISSUE.
48 V BATTERY MALFUNCTIONED, I WAS ADVISED THAT IT WAS NOT CHARGING. WHICH LED TO ADDITIONAL MESSAGES INCLUDING THE CAR WAS NOW OVERHEATING, TO PULL THE CAR OVER AND NOT DRIVE IT. AT THAT POINT I LOST ENGINE POWER AND WAS UNABLE TO EVEN DRIVE THE CAR UP A SLIGHT HIM.
48 V BATTERY MALFUNCTIONED, I WAS ADVISED THAT IT WAS NOT CHARGING. WHICH LED TO ADDITIONAL MESSAGES INCLUDING THE CAR WAS NOW OVERHEATING, TO PULL THE CAR OVER AND NOT DRIVE IT. AT THAT POINT I LOST ENGINE POWER AND WAS UNABLE TO EVEN DRIVE THE CAR UP A SLIGHT HIM.
The contact leased a 2020 Mercedes-Benz GLE450. The contact stated that while driving at various speeds and yielding to make a right turn, the vehicle would shut off with several warning lights illuminated. The contact also stated that the “Active blind spot assist inoperable" and "Inoperable - See Owner’s Manual" appeared on the instrument panel. The contact had taken the vehicle to the dealer on several occasions however, the dealer was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000
The contact leased a 2020 Mercedes-Benz GLE450. The contact stated that while driving at various speeds and yielding to make a right turn, the vehicle would shut off with several warning lights illuminated. The contact also stated that the “Active blind spot assist inoperable" and "Inoperable - See Owner’s Manual" appeared on the instrument panel. The contact had taken the vehicle to the dealer on several occasions however, the dealer was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000
WARNING LIGHT "COOLANT TOO HOT SHUT ENGINE OFF" COMES ON REPEATEDLY AND THIS IS UNABLE TO BE FIXED. LIGHT COMES ON WHILE VEHICLE IS IN MOTION. WAS TOLD BY MERCEDES THIS WAS A FAULTY WARNING LIGHT. YESTERDAY THIS CAME ON AND MY ENGINE SHUT ITSELF OFF WHILE THE VEHICLE WAS IN MOTION ON A BUSY STREET. I WAS ALMOST HIT BY ANOTHER VEHICLE AS I LOST POWER TO THE CAR ON A MAIN ROAD. I BARELY ROLLED INTO A PARKING LOT. COULD HAVE BEEN A HORRIBLE (FATAL) DISASTER HAD I BEEN ON THE FREEWAY. "MALFUNCTION" "SEE OPERATOR'S MANUAL" AND "48V BATTERY SEE OPERATORS MANUAL" ALL CAME ON WITHIN RAPID SUCCESSION BEFORE THE ENGINE SHUT OFF ON ME.
WARNING LIGHT "COOLANT TOO HOT SHUT ENGINE OFF" COMES ON REPEATEDLY AND THIS IS UNABLE TO BE FIXED. LIGHT COMES ON WHILE VEHICLE IS IN MOTION. WAS TOLD BY MERCEDES THIS WAS A FAULTY WARNING LIGHT. YESTERDAY THIS CAME ON AND MY ENGINE SHUT ITSELF OFF WHILE THE VEHICLE WAS IN MOTION ON A BUSY STREET. I WAS ALMOST HIT BY ANOTHER VEHICLE AS I LOST POWER TO THE CAR ON A MAIN ROAD. I BARELY ROLLED INTO A PARKING LOT. COULD HAVE BEEN A HORRIBLE (FATAL) DISASTER HAD I BEEN ON THE FREEWAY. "MALFUNCTION" "SEE OPERATOR'S MANUAL" AND "48V BATTERY SEE OPERATORS MANUAL" ALL CAME ON WITHIN RAPID SUCCESSION BEFORE THE ENGINE SHUT OFF ON ME.
DRIVING DOWN THE HIGHWAY AT 70 MPH AND '48V BATTERY MALFUNCTION' WARNING GOES OFF, ALONG WITH A YELLOW CHECK ENGINE LIGHT. A FEW SECONDS LATER A 'COOLANT' ERROR MESSAGE POPS UP AND A RED CHECK ENGINE LIGHT COMES ON. CAR LOOSES POWER COMPLETELY AND I'M UNABLE TO ACCELERATE AT ALL. CALL FLASHES A MESSAGE OF 'PULL OVER AND TURN THE ENGINE OFF'. FORTUNATELY NO ONE WAS BEHIND ME AND I WAS ABLE TO COAST SAFELY TO THE SIDE OF THE HIGHWAY BEFORE THE CAR STALLED COMPLETELY. FOUND OUT THROUGH SEVERAL BLOG POSTS MULTIPLE OTHER 2020 GLE OWNERS ARE HAVING THE SAME SAFETY ISSUE AND THERE HAS BEEN NO RECALL BY MERCEDES-BENZ AND NO RESOLUTION FOR THE ISSUE. VEHICLES ARE SPENDING MONTHS IN THE SHOP AND EVENTUALLY BEING BOUGHT BACK BY THE MANUFACTURER OR DEALERSHIP. THIS IS AN INCREDIBLY DANGEROUS ISSUE TO LOSE ALL POWER AND CONTROL OF THE VEHICLES SPEED. I'M LUCKY NO ONE WAS ON THE ROAD NEAR ME WHEN THIS HAPPENED, OTHERWISE AN ACCIDENT ALMOST SURELY WOULD HAVE OCCURRED. MERCEDES SHOULD BE FORCED TO ADDRESS THIS SAFETY ISSUE IMMEDIATELY.
DRIVING DOWN THE HIGHWAY AT 70 MPH AND '48V BATTERY MALFUNCTION' WARNING GOES OFF, ALONG WITH A YELLOW CHECK ENGINE LIGHT. A FEW SECONDS LATER A 'COOLANT' ERROR MESSAGE POPS UP AND A RED CHECK ENGINE LIGHT COMES ON. CAR LOOSES POWER COMPLETELY AND I'M UNABLE TO ACCELERATE AT ALL. CALL FLASHES A MESSAGE OF 'PULL OVER AND TURN THE ENGINE OFF'. FORTUNATELY NO ONE WAS BEHIND ME AND I WAS ABLE TO COAST SAFELY TO THE SIDE OF THE HIGHWAY BEFORE THE CAR STALLED COMPLETELY. FOUND OUT THROUGH SEVERAL BLOG POSTS MULTIPLE OTHER 2020 GLE OWNERS ARE HAVING THE SAME SAFETY ISSUE AND THERE HAS BEEN NO RECALL BY MERCEDES-BENZ AND NO RESOLUTION FOR THE ISSUE. VEHICLES ARE SPENDING MONTHS IN THE SHOP AND EVENTUALLY BEING BOUGHT BACK BY THE MANUFACTURER OR DEALERSHIP. THIS IS AN INCREDIBLY DANGEROUS ISSUE TO LOSE ALL POWER AND CONTROL OF THE VEHICLES SPEED. I'M LUCKY NO ONE WAS ON THE ROAD NEAR ME WHEN THIS HAPPENED, OTHERWISE AN ACCIDENT ALMOST SURELY WOULD HAVE OCCURRED. MERCEDES SHOULD BE FORCED TO ADDRESS THIS SAFETY ISSUE IMMEDIATELY.