High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
Passenger head restraint exploded no accident no bump nothing !!! The car had just been in for service 2 months ago I have video saying excellent condition..11,500 miles only ..I went to Mercedes they are charging me $900.00 for new headrest they said plastic parts broke cannot fix :(
Passenger head restraint exploded no accident no bump nothing !!! The car had just been in for service 2 months ago I have video saying excellent condition..11,500 miles only ..I went to Mercedes they are charging me $900.00 for new headrest they said plastic parts broke cannot fix :(
The component or system failed or malfunctioned: The part of the car that malfunctioned was mainly the brake pedal. It was stop and go traffic and the car in front of me remained stopped after traffic resumed moving forward, I moved forward with the traffic and the front end of my car impacted another car in a car crasdh. I did not excellerate greater than 5 miles an hour but the brakes of the 2013 Mercedes Benz GLK malfunctioned and failed me. The impact of the car should not have caused any damage. I am claiming the car crash/impact was caused by the malfunction of the breaks. Airbag failure-Also the air bag never opened although my car has had all recalls fixed. The other parts of the car that failed: impact bar grille fender brakes tires axle side bar radiator Also please note that the front cigaratte lighter does not work in my 2013 GLK 250 or my former 2012 GLK 250. This is a problem for GLK Yes the car is available for inspection upon request. My safety or the safety of others put at risk: due to the car crash No the problem been reproduced or confirmed by a dealer or independent service center. No the vehicle or component been inspected by the manufacturer, police, insurance representatives or others No there were no warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?
The component or system failed or malfunctioned: The part of the car that malfunctioned was mainly the brake pedal. It was stop and go traffic and the car in front of me remained stopped after traffic resumed moving forward, I moved forward with the traffic and the front end of my car impacted another car in a car crasdh. I did not excellerate greater than 5 miles an hour but the brakes of the 2013 Mercedes Benz GLK malfunctioned and failed me. The impact of the car should not have caused any damage. I am claiming the car crash/impact was caused by the malfunction of the breaks. Airbag failure-Also the air bag never opened although my car has had all recalls fixed. The other parts of the car that failed: impact bar grille fender brakes tires axle side bar radiator Also please note that the front cigaratte lighter does not work in my 2013 GLK 250 or my former 2012 GLK 250. This is a problem for GLK Yes the car is available for inspection upon request. My safety or the safety of others put at risk: due to the car crash No the problem been reproduced or confirmed by a dealer or independent service center. No the vehicle or component been inspected by the manufacturer, police, insurance representatives or others No there were no warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?
TAKATA RECALL PARTS ARE NOT IN AND HAVE BEEN WAITING OVER A YEAR. MY WIFE AND I ARE VERY CONCERNED ON SAFETY AND RESALE VALUE OF THE CAR. MY WHEEL COVERS ARE ALSO RUSTING AND I WAS PROMISED REPLACEMENTS FOR IT
TAKATA RECALL PARTS ARE NOT IN AND HAVE BEEN WAITING OVER A YEAR. MY WIFE AND I ARE VERY CONCERNED ON SAFETY AND RESALE VALUE OF THE CAR. MY WHEEL COVERS ARE ALSO RUSTING AND I WAS PROMISED REPLACEMENTS FOR IT
MY 2013 GLK350 WAS STATIONARY AND I WAS PARKED IN MY PARENTS DRIVEWAY IN ILLINOIS. IT WAS NIGHTTIME AND I WENT TO GO CLOSE THE PANORAMIC ROOF SINCE I WAS GOING INSIDE AND IT WAS LIGHTLY RAINING. TEMPS OUTSIDE WERE MILD SINCE IT WAS MAY 27, 2016. WHEN I WENT TO CLOSE THE ROOF I HEARD A CRUNCH SOUND BUT DID NOT NOTICE IT WAS SHATTERED. I CLOSED THE SUN BLIND AND IT WASN'T UNTIL I OPENED THE BLIND THE NEXT TIME MAY 28, 2016. MY SISTER AND I BOTH LOOKED UP AND NOTICED THE GLASS WAS SHATTERED. THE REST OF MY FAMILY ALSO NOTED THE DAMAGE ALSO AND WE TOOK INCLUDED PICTURES. I CALLED MB USA AT 800 367.6372. ADAM THE REP I SPOKE TO SAID I NEEDED TO TAKE IT TO THE DEALERSHIP TO SEE IF IT'S PART OF A RECALL BUT WHEN THEY LOOKED IT UP THERE WAS NO RECALL FOR MY VIN?? I FOLLOWED UP WITH VANESSA AT THE 800 AND SHE SAID THE SAME THAT SVC GUY DID AT DEALERSHIP. I ESCALATED MY COMPLAINT FOR RESOLUTION, NO OBJECTS OR ROCKS, ETC CAME IN CONTACT WITH THE GLASS AND THE TRACK WAS CLEAR OF DEBRIS. I LOOKED ON INTERNET AND NOTED SEVERAL SIMILAR INCIDENTS OF THE GLASS SHATTERING AND SOME WITH GLASS EXPLODING OUT OR IMPLODING??! MB IS NOT CLAIMING RESPONSIBILITY WHICH I DO NOT UNDERSTAND! I HAVE ESCALATED AGAIN AND I AM STILL WAITING TO CONNECT WITH MB USA TO DISCUSS SINCE THIS IS CLEARLY A DEFECT. IT DOESN'T MATTER WHETHER YOU'RE STATIONARY OR MOVING THIS IS A SERIOUS HAZARD. I HAD TO GET THIS REPAIRED AND COST ME UPWARDS OF $1600 OUT OF POCKET.. BUT HAS COST UP TO $2K PER INCIDENT. COME TO FIND OUT THIS IS NOT ONLY HAPPENING TO OTHER CAR MODELS AND SO FAR THERE ARE COMPLAINS FILED AGAINST KIA AND NISSAN.
MY 2013 GLK350 WAS STATIONARY AND I WAS PARKED IN MY PARENTS DRIVEWAY IN ILLINOIS. IT WAS NIGHTTIME AND I WENT TO GO CLOSE THE PANORAMIC ROOF SINCE I WAS GOING INSIDE AND IT WAS LIGHTLY RAINING. TEMPS OUTSIDE WERE MILD SINCE IT WAS MAY 27, 2016. WHEN I WENT TO CLOSE THE ROOF I HEARD A CRUNCH SOUND BUT DID NOT NOTICE IT WAS SHATTERED. I CLOSED THE SUN BLIND AND IT WASN'T UNTIL I OPENED THE BLIND THE NEXT TIME MAY 28, 2016. MY SISTER AND I BOTH LOOKED UP AND NOTICED THE GLASS WAS SHATTERED. THE REST OF MY FAMILY ALSO NOTED THE DAMAGE ALSO AND WE TOOK INCLUDED PICTURES. I CALLED MB USA AT 800 367.6372. ADAM THE REP I SPOKE TO SAID I NEEDED TO TAKE IT TO THE DEALERSHIP TO SEE IF IT'S PART OF A RECALL BUT WHEN THEY LOOKED IT UP THERE WAS NO RECALL FOR MY VIN?? I FOLLOWED UP WITH VANESSA AT THE 800 AND SHE SAID THE SAME THAT SVC GUY DID AT DEALERSHIP. I ESCALATED MY COMPLAINT FOR RESOLUTION, NO OBJECTS OR ROCKS, ETC CAME IN CONTACT WITH THE GLASS AND THE TRACK WAS CLEAR OF DEBRIS. I LOOKED ON INTERNET AND NOTED SEVERAL SIMILAR INCIDENTS OF THE GLASS SHATTERING AND SOME WITH GLASS EXPLODING OUT OR IMPLODING??! MB IS NOT CLAIMING RESPONSIBILITY WHICH I DO NOT UNDERSTAND! I HAVE ESCALATED AGAIN AND I AM STILL WAITING TO CONNECT WITH MB USA TO DISCUSS SINCE THIS IS CLEARLY A DEFECT. IT DOESN'T MATTER WHETHER YOU'RE STATIONARY OR MOVING THIS IS A SERIOUS HAZARD. I HAD TO GET THIS REPAIRED AND COST ME UPWARDS OF $1600 OUT OF POCKET.. BUT HAS COST UP TO $2K PER INCIDENT. COME TO FIND OUT THIS IS NOT ONLY HAPPENING TO OTHER CAR MODELS AND SO FAR THERE ARE COMPLAINS FILED AGAINST KIA AND NISSAN.
PANORAMIC SUNROOF EXPLOSION. DRIVING ON A CITY STREET AT 45 MPH WHEN SUDDENLY THE CLOSED SUNROOF SHATTERED. NO FOREIGN OBJECTS OR CONTACT OCCURRED. IT WAS SPONTANEOUS EXPLOSION.
PANORAMIC SUNROOF EXPLOSION. DRIVING ON A CITY STREET AT 45 MPH WHEN SUDDENLY THE CLOSED SUNROOF SHATTERED. NO FOREIGN OBJECTS OR CONTACT OCCURRED. IT WAS SPONTANEOUS EXPLOSION.