High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
See attached document for complaint.
See attached document for complaint.
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while the vehicle was at the dealer for a service appointment for the auxiliary battery replacement, the contact was informed that water was in the spare wheel storage location. The contact was informed that the water level measured to be a quarter of a foot of water. In addition, the water was also noticed to be in the auxiliary battery storage area. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,714.
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while the vehicle was at the dealer for a service appointment for the auxiliary battery replacement, the contact was informed that water was in the spare wheel storage location. The contact was informed that the water level measured to be a quarter of a foot of water. In addition, the water was also noticed to be in the auxiliary battery storage area. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,714.
The lift gate has an automatic open feature like many vehicles. When you press the handle or use the remote control to open the rear lift gate, the gate opens all the way. After some time (5 - 30 seconds), the gate slams suddenly either to half way open, or slams completely shut on its own. This is especially dangerous when a person is under the gate getting something out of the trunk, and the heavy metal gate suddenly slams on to their head.
The lift gate has an automatic open feature like many vehicles. When you press the handle or use the remote control to open the rear lift gate, the gate opens all the way. After some time (5 - 30 seconds), the gate slams suddenly either to half way open, or slams completely shut on its own. This is especially dangerous when a person is under the gate getting something out of the trunk, and the heavy metal gate suddenly slams on to their head.
2014 M-B GLK350 WAS TRAVELING ON A SIX LANE ROAD: THREE LANES IN THE NORTH DIRECTION; THREE LANES IN THE SOUTH DIRECTION. GLK350 WAS TRAVELING IN THE NORTH DIRECTION RIGHT LANE AT APPROX. 15 MPH WHEN IT WAS BROADSIDED ON THE DRIVER'S SIDE BY A PICKUP TRUCK WHO WAS COMING FROM THE SOUTH DIRECTION. THE PICKUP TRUCK MADE AN ILLEGAL LEFT HAND TURN AND CROSSED OVER THREE LANES OF TRAVEL IN AN ACCELERATING MODE BEFORE IMPACT WITH THE GLK350. THE PICKUP TRUCK WAS TRAVELING AT LEAST 25 MPH. IMPACT ZONE ON THE GLK350 WAS CENTERED BELOW A-PILLAR IN THE VICINITY OF THE FIREWALL, A VERY WELL REINFORCED AREA. NO AIRBAGS WERE DEPLOYED DURING THIS IMPACT --- ESPECIALLY CURTAIN AND SIDEBODY BAGS. DRIVER WAS INJURED ( CONCUSSION ); PASSENGER WAS INJURED AND DIED ( COMPLICATIONS OF TRAUMATIC BRAIN INJURY - CONCUSSION AS STATED ON DEATH CERTIFICATE ). THIS APPEARS TO BE A MAJOR MALFUNCTION IN THE SAFETY ASPECTS OF HAVING 9 AIRBAGS AS MARKETED BY THIS MANUFACTURER. ADDITIONALLY, M-BRACE TELEMETRICS SYSTEM DID NOT AUTOMATICALLY ENGAGE WITH THIS HARD IMPACT ASKING US IF WE NEEDED ASSISTANCE OR TO SUMMONS A POLICE OFFICER.... NOTHING !..UPDATED 10/28/14 *BF *TR
2014 M-B GLK350 WAS TRAVELING ON A SIX LANE ROAD: THREE LANES IN THE NORTH DIRECTION; THREE LANES IN THE SOUTH DIRECTION. GLK350 WAS TRAVELING IN THE NORTH DIRECTION RIGHT LANE AT APPROX. 15 MPH WHEN IT WAS BROADSIDED ON THE DRIVER'S SIDE BY A PICKUP TRUCK WHO WAS COMING FROM THE SOUTH DIRECTION. THE PICKUP TRUCK MADE AN ILLEGAL LEFT HAND TURN AND CROSSED OVER THREE LANES OF TRAVEL IN AN ACCELERATING MODE BEFORE IMPACT WITH THE GLK350. THE PICKUP TRUCK WAS TRAVELING AT LEAST 25 MPH. IMPACT ZONE ON THE GLK350 WAS CENTERED BELOW A-PILLAR IN THE VICINITY OF THE FIREWALL, A VERY WELL REINFORCED AREA. NO AIRBAGS WERE DEPLOYED DURING THIS IMPACT --- ESPECIALLY CURTAIN AND SIDEBODY BAGS. DRIVER WAS INJURED ( CONCUSSION ); PASSENGER WAS INJURED AND DIED ( COMPLICATIONS OF TRAUMATIC BRAIN INJURY - CONCUSSION AS STATED ON DEATH CERTIFICATE ). THIS APPEARS TO BE A MAJOR MALFUNCTION IN THE SAFETY ASPECTS OF HAVING 9 AIRBAGS AS MARKETED BY THIS MANUFACTURER. ADDITIONALLY, M-BRACE TELEMETRICS SYSTEM DID NOT AUTOMATICALLY ENGAGE WITH THIS HARD IMPACT ASKING US IF WE NEEDED ASSISTANCE OR TO SUMMONS A POLICE OFFICER.... NOTHING !..UPDATED 10/28/14 *BF *TR
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ GLK250(NA). THE CONTACT STATED THAT SHE FORGOT TO CLOSE THE HATCH BACK DOOR AND WHILE DRIVING FORWARD OUT OF THE GARAGE, IT CRASHED INTO THE GARAGE DOOR SHATTERING THE GLASS. THE CONTACT MENTIONED THAT SHE BELIEVES IT WAS A SAFETY ISSUE SINCE THE VEHICLE DID NOT ALERT HER THAT THE DOOR WAS STILL OPEN. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 6,000. UPDATED 08/28/14*LJ THE CONSUMER WAS ADVISED THE ALARM FOR THE HATCHBACK ONLY SOUNDS WHEN THE VEHICLE IS BEING DRIVEN MORE THAN 5 MPH. UPDATED 09/5/2014 *JS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ GLK250(NA). THE CONTACT STATED THAT SHE FORGOT TO CLOSE THE HATCH BACK DOOR AND WHILE DRIVING FORWARD OUT OF THE GARAGE, IT CRASHED INTO THE GARAGE DOOR SHATTERING THE GLASS. THE CONTACT MENTIONED THAT SHE BELIEVES IT WAS A SAFETY ISSUE SINCE THE VEHICLE DID NOT ALERT HER THAT THE DOOR WAS STILL OPEN. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 6,000. UPDATED 08/28/14*LJ THE CONSUMER WAS ADVISED THE ALARM FOR THE HATCHBACK ONLY SOUNDS WHEN THE VEHICLE IS BEING DRIVEN MORE THAN 5 MPH. UPDATED 09/5/2014 *JS