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Active Recalls (3)

22V365000 May 20, 2022 COMMUNICATION: AUTO CRASH NOTIFICATION

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, G...

21V058000 Feb 5, 2021 COMMUNICATION: AUTO CRASH NOTIFICATION

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-C...

18V539000 Aug 16, 2018 SERVICE BRAKES, HYDRAULIC

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz GLE350 4Matic, GLE350, GLS450 4Matic, GLS550 4matic, GLE43 AMG 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, and GLS63 AMG 4Matic ...

Complaints

Showing 20 of 40
Dec 5, 2025 Engine Fire

January 2023 - Airbag suspension failed. Replaced by Mercedes dealership. December 2024 - Airbag suspension failed. Replaced by Mercedes dealership. April 2024: First brake failure. The brakes stopped while driving. Repaired. April 2025: Second brake failure. Brakes failed again. Repaired. The mec...

Dec 5, 2025 Service Brakes Fire

January 2023 - Airbag suspension failed. Replaced by Mercedes dealership. December 2024 - Airbag suspension failed. Replaced by Mercedes dealership. April 2024: First brake failure. The brakes stopped while driving. Repaired. April 2025: Second brake failure. Brakes failed again. Repaired. The mec...

Dec 5, 2025 Forward Collision Avoidance Fire

January 2023 - Airbag suspension failed. Replaced by Mercedes dealership. December 2024 - Airbag suspension failed. Replaced by Mercedes dealership. April 2024: First brake failure. The brakes stopped while driving. Repaired. April 2025: Second brake failure. Brakes failed again. Repaired. The mec...

Dec 5, 2025 Engine Fire

January 2023 - Airbag suspension failed. Replaced by Mercedes dealership. December 2024 - Airbag suspension failed. Replaced by Mercedes dealership. April 2024: First brake failure. The brakes stopped while driving. Repaired. April 2025: Second brake failure. Brakes failed again. Repaired. The mec...

Dec 5, 2025 Service Brakes Fire

January 2023 - Airbag suspension failed. Replaced by Mercedes dealership. December 2024 - Airbag suspension failed. Replaced by Mercedes dealership. April 2024: First brake failure. The brakes stopped while driving. Repaired. April 2025: Second brake failure. Brakes failed again. Repaired. The mec...

Dec 5, 2025 Forward Collision Avoidance Fire

January 2023 - Airbag suspension failed. Replaced by Mercedes dealership. December 2024 - Airbag suspension failed. Replaced by Mercedes dealership. April 2024: First brake failure. The brakes stopped while driving. Repaired. April 2025: Second brake failure. Brakes failed again. Repaired. The mec...

Aug 26, 2025 Service Brakes

Brake brakes are terrible. They have other years that they’ve acknowledge that the break are spongy and at times does not break the GLS has that defect. Also smell of gas fumes inside the vehicle. Please direct me the right way and help me with this issue. The brake issue almost have caused me two...

Aug 26, 2025 Fuel/propulsion System

Brake brakes are terrible. They have other years that they’ve acknowledge that the break are spongy and at times does not break the GLS has that defect. Also smell of gas fumes inside the vehicle. Please direct me the right way and help me with this issue. The brake issue almost have caused me two...

Aug 26, 2025 Service Brakes

Brake brakes are terrible. They have other years that they’ve acknowledge that the break are spongy and at times does not break the GLS has that defect. Also smell of gas fumes inside the vehicle. Please direct me the right way and help me with this issue. The brake issue almost have caused me two...

Aug 26, 2025 Fuel/propulsion System

Brake brakes are terrible. They have other years that they’ve acknowledge that the break are spongy and at times does not break the GLS has that defect. Also smell of gas fumes inside the vehicle. Please direct me the right way and help me with this issue. The brake issue almost have caused me two...

Apr 22, 2025 Suspension

When attempting to rise/lower the automatic suspension, the compressor cooling notification pops up, followed by a malfunction. After this occurs, the vehicle is incredibly bumpy, to the point of it being unsafe to drive. The vehicle has been repaired twice already by the dealership under extended w...

Apr 22, 2025 Suspension

When attempting to rise/lower the automatic suspension, the compressor cooling notification pops up, followed by a malfunction. After this occurs, the vehicle is incredibly bumpy, to the point of it being unsafe to drive. The vehicle has been repaired twice already by the dealership under extended w...

Apr 14, 2025 Suspension

This 2018 gls 450 has issues with suspension system. Bought this car in 2023 and using since Jna 2023 and suspension system failed like 3 -4 times. Mechanic changed the air compressor , valves and others and still the car has same issue. It used to lift the car to adequate height but the compressor ...

Apr 14, 2025 Suspension

This 2018 gls 450 has issues with suspension system. Bought this car in 2023 and using since Jna 2023 and suspension system failed like 3 -4 times. Mechanic changed the air compressor , valves and others and still the car has same issue. It used to lift the car to adequate height but the compressor ...

Dec 27, 2022 Seats

Third row seat will not lock. Warning message came on several months ago. I brought the vehicle in for service in may of 2022 to Mercedes Benz of Westwood MA. They neglected to repair the issue with the seat and returned the car back to me with the safety issue still unresolved. I spoke with the dea...

Dec 27, 2022 Seats

Third row seat will not lock. Warning message came on several months ago. I brought the vehicle in for service in may of 2022 to Mercedes Benz of Westwood MA. They neglected to repair the issue with the seat and returned the car back to me with the safety issue still unresolved. I spoke with the dea...

Mar 21, 2022 Unknown Or Other

While driving our 2018 Mercedes GLS 450 down Highway 80 just outside Sacramento, CA, the stationary glass panel of our panoramic sunroof spontaneously explpoded. There was no impact by any outside force, it just shattered with the sound similar to a gunshot. Fortunately I did not lose control of the...

Mar 21, 2022 Structure

While driving our 2018 Mercedes GLS 450 down Highway 80 just outside Sacramento, CA, the stationary glass panel of our panoramic sunroof spontaneously explpoded. There was no impact by any outside force, it just shattered with the sound similar to a gunshot. Fortunately I did not lose control of the...

Mar 21, 2022 Unknown Or Other

While driving our 2018 Mercedes GLS 450 down Highway 80 just outside Sacramento, CA, the stationary glass panel of our panoramic sunroof spontaneously explpoded. There was no impact by any outside force, it just shattered with the sound similar to a gunshot. Fortunately I did not lose control of the...

Mar 21, 2022 Structure

While driving our 2018 Mercedes GLS 450 down Highway 80 just outside Sacramento, CA, the stationary glass panel of our panoramic sunroof spontaneously explpoded. There was no impact by any outside force, it just shattered with the sound similar to a gunshot. Fortunately I did not lose control of the...

Oct 14, 2021 Engine Fire 15,000 mi

The contact owned a 2018 Mercedes Benz GLS450. The contact stated that after turning the ignition switch off, the driver suddenly discovered flames were coming from the engine compartment. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was d...

Oct 14, 2021 Engine Fire 15,000 mi

The contact owned a 2018 Mercedes Benz GLS450. The contact stated that after turning the ignition switch off, the driver suddenly discovered flames were coming from the engine compartment. The fire department was called to the scene and extinguished the flames. During the incident, the vehicle was d...

Jan 6, 2021 Structure 22,689 mi

PART OF MY PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED WHILE SITTING AT A STOPLIGHT. THERE WERE NO CARS OR TREES AROUND AT THE TIME. NOTHING TOUCHED THE CAR WHEN IT HAPPENED.

Jan 6, 2021 Structure 22,689 mi

PART OF MY PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED WHILE SITTING AT A STOPLIGHT. THERE WERE NO CARS OR TREES AROUND AT THE TIME. NOTHING TOUCHED THE CAR WHEN IT HAPPENED.

Sep 8, 2020 Service Brakes Crash

I WAS ALREADY 90% IN PARKING LINE WHICH IS HANDICAP'S. ABOUT TO STOP RIGHT FRONT OF HANDICAP SIGN, SUDDENLY VEHICLE START MOVING FORWARD WHILE MY FOOT WAS IN BRAKE SO I PUSH LITTLE HARD TO COMPLETE STOP BUT VEHICLE SUDDENLY ACCELERATE FORWARD SMASHING INTO THE BUILDING GLASS ENTRY WALL AND DOOR. I A...

Sep 8, 2020 Service Brakes Crash

I WAS ALREADY 90% IN PARKING LINE WHICH IS HANDICAP'S. ABOUT TO STOP RIGHT FRONT OF HANDICAP SIGN, SUDDENLY VEHICLE START MOVING FORWARD WHILE MY FOOT WAS IN BRAKE SO I PUSH LITTLE HARD TO COMPLETE STOP BUT VEHICLE SUDDENLY ACCELERATE FORWARD SMASHING INTO THE BUILDING GLASS ENTRY WALL AND DOOR. I A...

Jan 14, 2020 Electronic Stability Control (esc) 8,000 mi

I TOOK THE CAR TO THE SERVICE 3 TIMES IN 4 MONTHS. THERE ARE MANY PROBLEMS WITH THE CAR. THE FIRST PROBLEM WAS THAT THE LEFT REAR SHOCK WAS LEAKING WHICH MADE A SQUEAKING NOISE WHEN DRIVING. THERE WAS ALSO AN ODOR PROBLEM WITH THE CAR THAT WAS COMING FROM THE VENTILATIONS. THESE TWO PROBLEMS WERE FI...

Jan 14, 2020 Electrical System 8,000 mi

I TOOK THE CAR TO THE SERVICE 3 TIMES IN 4 MONTHS. THERE ARE MANY PROBLEMS WITH THE CAR. THE FIRST PROBLEM WAS THAT THE LEFT REAR SHOCK WAS LEAKING WHICH MADE A SQUEAKING NOISE WHEN DRIVING. THERE WAS ALSO AN ODOR PROBLEM WITH THE CAR THAT WAS COMING FROM THE VENTILATIONS. THESE TWO PROBLEMS WERE FI...

Jan 14, 2020 Suspension 8,000 mi

I TOOK THE CAR TO THE SERVICE 3 TIMES IN 4 MONTHS. THERE ARE MANY PROBLEMS WITH THE CAR. THE FIRST PROBLEM WAS THAT THE LEFT REAR SHOCK WAS LEAKING WHICH MADE A SQUEAKING NOISE WHEN DRIVING. THERE WAS ALSO AN ODOR PROBLEM WITH THE CAR THAT WAS COMING FROM THE VENTILATIONS. THESE TWO PROBLEMS WERE FI...

Jan 14, 2020 Electronic Stability Control (esc) 8,000 mi

I TOOK THE CAR TO THE SERVICE 3 TIMES IN 4 MONTHS. THERE ARE MANY PROBLEMS WITH THE CAR. THE FIRST PROBLEM WAS THAT THE LEFT REAR SHOCK WAS LEAKING WHICH MADE A SQUEAKING NOISE WHEN DRIVING. THERE WAS ALSO AN ODOR PROBLEM WITH THE CAR THAT WAS COMING FROM THE VENTILATIONS. THESE TWO PROBLEMS WERE FI...

Jan 14, 2020 Electrical System 8,000 mi

I TOOK THE CAR TO THE SERVICE 3 TIMES IN 4 MONTHS. THERE ARE MANY PROBLEMS WITH THE CAR. THE FIRST PROBLEM WAS THAT THE LEFT REAR SHOCK WAS LEAKING WHICH MADE A SQUEAKING NOISE WHEN DRIVING. THERE WAS ALSO AN ODOR PROBLEM WITH THE CAR THAT WAS COMING FROM THE VENTILATIONS. THESE TWO PROBLEMS WERE FI...

Jan 14, 2020 Suspension 8,000 mi

I TOOK THE CAR TO THE SERVICE 3 TIMES IN 4 MONTHS. THERE ARE MANY PROBLEMS WITH THE CAR. THE FIRST PROBLEM WAS THAT THE LEFT REAR SHOCK WAS LEAKING WHICH MADE A SQUEAKING NOISE WHEN DRIVING. THERE WAS ALSO AN ODOR PROBLEM WITH THE CAR THAT WAS COMING FROM THE VENTILATIONS. THESE TWO PROBLEMS WERE FI...

Nov 9, 2018 Power Train 10 mi

I FOUND OUT THAT ONLY ON 2018 MERCEDES GLS MODELS, THE CAR LETS YOU TURN OFF THE ENGINE WITHOUT A WARNING AND PUTS THE CAR IN NEUTRAL AUTOMATICALLY. IT DOES NOT PUT THE CAR TO 'P' OR GIVES YOU A WARNING SAYING YOU NEED TO PUT THE GEAR TO 'P' TO STOP THE CAR. I HAVE NEVER SEEN SOMETHING LIKE THIS IN ...

Nov 9, 2018 Power Train 10 mi

I FOUND OUT THAT ONLY ON 2018 MERCEDES GLS MODELS, THE CAR LETS YOU TURN OFF THE ENGINE WITHOUT A WARNING AND PUTS THE CAR IN NEUTRAL AUTOMATICALLY. IT DOES NOT PUT THE CAR TO 'P' OR GIVES YOU A WARNING SAYING YOU NEED TO PUT THE GEAR TO 'P' TO STOP THE CAR. I HAVE NEVER SEEN SOMETHING LIKE THIS IN ...

Aug 7, 2018 Electrical System Fire 200 mi

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLS450. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE VEHICLE FINALLY STOPPED UPON REACHING A...

Aug 7, 2018 Electrical System Fire 200 mi

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLS450. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE VEHICLE FINALLY STOPPED UPON REACHING A...

May 25, 2018 Exterior Lighting 8,000 mi

MY GLS-450 HAS THE 'LIGHTING PACKAGE' WITH ACTIVE LED HEADLAMPS INCLUDING 'CORNER-ILLUMINATING FRONT HEADLAMPS, ACTIATED (ACTIVATED SPELLED WRONG) BY THE STEERING WHEEL OR TURN-SIGNAL USE, BRIGHTEN YOUR WAY INTO DRIVEWAYS AND GARAGES.' AS I LIVE IN A VERY DARK RURAL AREA, I ORDERED THESE LIGHTS. I...

May 25, 2018 Steering 8,000 mi

THIS IS A COMPLAINT ABOUT THE STEERING PILOT PART OF THE DRIVER ASSISTANCE PACKAGE OPTION I HAVE ON MY 2018 MERCEDES-BENZ GLS-450. THE STEERING PILOT IS SO POORLY DEVELOPED IT HAS ALMOST CAUSED ME TO CRASH SEVERAL TIMES, SO I HAVE TURNED IT OFF MOST OF THE TIME. THE MBUSA WEBSITE SAYS OF STEERING ...

May 25, 2018 Exterior Lighting 8,000 mi

MY GLS-450 HAS THE 'LIGHTING PACKAGE' WITH ACTIVE LED HEADLAMPS INCLUDING 'CORNER-ILLUMINATING FRONT HEADLAMPS, ACTIATED (ACTIVATED SPELLED WRONG) BY THE STEERING WHEEL OR TURN-SIGNAL USE, BRIGHTEN YOUR WAY INTO DRIVEWAYS AND GARAGES.' AS I LIVE IN A VERY DARK RURAL AREA, I ORDERED THESE LIGHTS. I...

May 25, 2018 Steering 8,000 mi

THIS IS A COMPLAINT ABOUT THE STEERING PILOT PART OF THE DRIVER ASSISTANCE PACKAGE OPTION I HAVE ON MY 2018 MERCEDES-BENZ GLS-450. THE STEERING PILOT IS SO POORLY DEVELOPED IT HAS ALMOST CAUSED ME TO CRASH SEVERAL TIMES, SO I HAVE TURNED IT OFF MOST OF THE TIME. THE MBUSA WEBSITE SAYS OF STEERING ...