This Problem Across All Years
WHEN TRYING TO TURN MY VEHICLE FROM A PARKING LOT, THERE WAS A SUDDEN LEAKAGE OF POWER STEERING FLUID AND THE STEERING WHEEL BECAME SO HARD TO TURN. THE CAR WAS NOT IN DRIVABLE CONDITION AND I TOWED IT TO MY NEAREST SERVICE STATION. AFTER DIAGNOSIS, POWER STEERING HOSE AND CLAMP WERE REPLACED AND THE CAR IS RUNNING GOOD NOW. LATER I FOUND THAT THIS IS A KNOWN ISSUE IN 1999 MERCEDES ML 320 AND FOUND RECALL CAMPAIGN DETAILS OF THIS ISSUE IN NHTSA WEBSITE. BUT WHEN I CALLED MERCEDES USA TO GET A REIMBURSEMENT FOR THE REPAIR COST, THEY ARE REFUSING TO GIVE REIMBURSEMENT FOR A STRANGE REASON. I AM STILL FOLLOWING THIS ISSUE WITH THEM. *TR
WHEN TRYING TO TURN MY VEHICLE FROM A PARKING LOT, THERE WAS A SUDDEN LEAKAGE OF POWER STEERING FLUID AND THE STEERING WHEEL BECAME SO HARD TO TURN. THE CAR WAS NOT IN DRIVABLE CONDITION AND I TOWED IT TO MY NEAREST SERVICE STATION. AFTER DIAGNOSIS, POWER STEERING HOSE AND CLAMP WERE REPLACED AND THE CAR IS RUNNING GOOD NOW. LATER I FOUND THAT THIS IS A KNOWN ISSUE IN 1999 MERCEDES ML 320 AND FOUND RECALL CAMPAIGN DETAILS OF THIS ISSUE IN NHTSA WEBSITE. BUT WHEN I CALLED MERCEDES USA TO GET A REIMBURSEMENT FOR THE REPAIR COST, THEY ARE REFUSING TO GIVE REIMBURSEMENT FOR A STRANGE REASON. I AM STILL FOLLOWING THIS ISSUE WITH THEM. *TR
MY CAR STOPPED STEERING. I COULD NOT TURN THE STEERING WHEEL. IT OCCURRED ON SATURDAY, DECEMBER 13,2008. I HAD MY CAR TOWED TO A MEINEKE SHOP. THEY DISCOVERED THAT MY HOSE AND CLAMP HAD TO BE REPLACED. I WENT TO MY CLOSEST MERECEDES BENZ SERVICE CENTER IN GREENWICH, CT THE NEXT WEEK. THEY COMPLETED THE REPAIR. I SUBMITTED MY MEINEKE BILL OF $50.35 FOR REIMBURSEMENT TO MY SALESMAN, PHIL BOUTALL. I WAS TOLD THAT I WOULD GET THE REFUND IN A FEW DAYS. IT HAS NOW BEEN OVER 3 MONTHS. I HAVE MADE NUMEROUS CALLS TO MR BOUTALL AND SPOKE TO HIM PERSONALLY AS WELL AS LEFT MESSAGES. BESIDES EMPTY PROMISES AND UNRETURNED VOICE MAILS I HAVE NOT RECEIVED MY REIMBURSEMENT. *TR
MY CAR STOPPED STEERING. I COULD NOT TURN THE STEERING WHEEL. IT OCCURRED ON SATURDAY, DECEMBER 13,2008. I HAD MY CAR TOWED TO A MEINEKE SHOP. THEY DISCOVERED THAT MY HOSE AND CLAMP HAD TO BE REPLACED. I WENT TO MY CLOSEST MERECEDES BENZ SERVICE CENTER IN GREENWICH, CT THE NEXT WEEK. THEY COMPLETED THE REPAIR. I SUBMITTED MY MEINEKE BILL OF $50.35 FOR REIMBURSEMENT TO MY SALESMAN, PHIL BOUTALL. I WAS TOLD THAT I WOULD GET THE REFUND IN A FEW DAYS. IT HAS NOW BEEN OVER 3 MONTHS. I HAVE MADE NUMEROUS CALLS TO MR BOUTALL AND SPOKE TO HIM PERSONALLY AS WELL AS LEFT MESSAGES. BESIDES EMPTY PROMISES AND UNRETURNED VOICE MAILS I HAVE NOT RECEIVED MY REIMBURSEMENT. *TR
TL*THE CONTACT OWNS A 1999 MERCEDES BENZ ML320. WHILE DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS, THE POWER STEERING FAILED WITHOUT WARNING. IMMEDIATELY, THE DRIVER EXERTED MORE EFFORT TO TURN THE STEERING WHEEL. THERE WAS ALSO EXCESSIVE POWER STEERING FLUID LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY DISCOVERED NHTSA CAMPAIGN ID NUMBER 03V121000 (STEERING;HYDRAULIC POWER ASSIST;HOSE, PIPING, AND CONNECTIONS). THE VEHICLE WAS REPAIRED FOR THE RECALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO SEPARATE OCCASIONS FOR IDENTICAL FAILURES, BUT THERE WERE NO RESOLUTIONS. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION. THE FAILURE MILEAGE WAS 120,000 AND CURRENT MILEAGE WAS 127,000.
TL*THE CONTACT OWNS A 1999 MERCEDES BENZ ML320. WHILE DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS, THE POWER STEERING FAILED WITHOUT WARNING. IMMEDIATELY, THE DRIVER EXERTED MORE EFFORT TO TURN THE STEERING WHEEL. THERE WAS ALSO EXCESSIVE POWER STEERING FLUID LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY DISCOVERED NHTSA CAMPAIGN ID NUMBER 03V121000 (STEERING;HYDRAULIC POWER ASSIST;HOSE, PIPING, AND CONNECTIONS). THE VEHICLE WAS REPAIRED FOR THE RECALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO SEPARATE OCCASIONS FOR IDENTICAL FAILURES, BUT THERE WERE NO RESOLUTIONS. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION. THE FAILURE MILEAGE WAS 120,000 AND CURRENT MILEAGE WAS 127,000.
I HAVE PROBLEMS WITH MY CHECK ENGINE LIGHT FROM AND FAULTY OXYGEN SENSOR, THE CAR WAS REPAIRED UNDER WARRANTY. THEN I HAD A HOSE DISCONNECT AND LOST POWER STEERING PRIOR TO THE RECALL ON THE HOSE CLOAMP AND I PAID THE TOWING AND REPAIRS MYSELF. NOW I HAVE HAD A MAJOR MECHANICAL PROBLEM AND ON AUGUST 5TH, MY CAR LOST POWER STEERING, AIR CONDITIONING, THE BATTERY LIGHT CAME ON AND THEN MY CAR BEGAN OVERHEATING. APPARENTLY THE CRANKSHAFT BROKE AND IT SHREDDED ONE OF THE MAJOR BELTS, WHICH DAMAGED THE OIL PAN AND WATER PUMP. I IMMEDIATELY PULLED OVER AND HAD THE CAR TOWED 20 MILES TO THE DEALER. THE BILL IS GOING TO BE $3000. I SAW A SIMILAR COMPLAINT ON THE NHTSA WEB SITE. I AM CONCERNED THAT OTHER CONSUMERS MAY HAVE SIMILAR PROBLEMS AND MAY NOT BE ABLE TO PULL OVER SAFELY, NOT TO MENTION THE COST OF REPAIRS.
I HAVE PROBLEMS WITH MY CHECK ENGINE LIGHT FROM AND FAULTY OXYGEN SENSOR, THE CAR WAS REPAIRED UNDER WARRANTY. THEN I HAD A HOSE DISCONNECT AND LOST POWER STEERING PRIOR TO THE RECALL ON THE HOSE CLOAMP AND I PAID THE TOWING AND REPAIRS MYSELF. NOW I HAVE HAD A MAJOR MECHANICAL PROBLEM AND ON AUGUST 5TH, MY CAR LOST POWER STEERING, AIR CONDITIONING, THE BATTERY LIGHT CAME ON AND THEN MY CAR BEGAN OVERHEATING. APPARENTLY THE CRANKSHAFT BROKE AND IT SHREDDED ONE OF THE MAJOR BELTS, WHICH DAMAGED THE OIL PAN AND WATER PUMP. I IMMEDIATELY PULLED OVER AND HAD THE CAR TOWED 20 MILES TO THE DEALER. THE BILL IS GOING TO BE $3000. I SAW A SIMILAR COMPLAINT ON THE NHTSA WEB SITE. I AM CONCERNED THAT OTHER CONSUMERS MAY HAVE SIMILAR PROBLEMS AND MAY NOT BE ABLE TO PULL OVER SAFELY, NOT TO MENTION THE COST OF REPAIRS.
FIRST OCCURANCE WAS LEAKAGE 2 MONTHS PRIOR, CLAMP TIGHTENED BY DEALER. 2ND OCCURENCE ON REPORTED DATE, STARTED TO DRIVE OUT OF PARKING LOT, POWER STEERING HOSE BLEW OFF, LOST ALL FLUID AND POWER STEERING ASSIST.
FIRST OCCURANCE WAS LEAKAGE 2 MONTHS PRIOR, CLAMP TIGHTENED BY DEALER. 2ND OCCURENCE ON REPORTED DATE, STARTED TO DRIVE OUT OF PARKING LOT, POWER STEERING HOSE BLEW OFF, LOST ALL FLUID AND POWER STEERING ASSIST.
POWER STEERING HOSE CLAMPS. BASED ON PUBLISHED COMMENTS BY INDIVIDUALS ON VARIOUS INTERNET CHAT GROUPS FOR THIS TRUCK REGARDING HYDRAULIC FLUID LEAKS AND FAILURES OF THE POWER STEERING HOSE, I CHECK MY HOSES AND FOUND THAT THE LOWER HOSE WAS ABOUT TO COME OFF. THE CLAMP, WHICH WAS LOOSE, WAS RETIGHTENED.
POWER STEERING HOSE CLAMPS. BASED ON PUBLISHED COMMENTS BY INDIVIDUALS ON VARIOUS INTERNET CHAT GROUPS FOR THIS TRUCK REGARDING HYDRAULIC FLUID LEAKS AND FAILURES OF THE POWER STEERING HOSE, I CHECK MY HOSES AND FOUND THAT THE LOWER HOSE WAS ABOUT TO COME OFF. THE CLAMP, WHICH WAS LOOSE, WAS RETIGHTENED.