This Problem Across All Years
2002 MERCEDES BENZ ML 500. CONSUMER WRITES REGARDING VEHICLE BRAKE FAILURE *TGW THE CONSUMER STATED THE BRAKES FAILED ON THE VEHICLE DUE TO THE BRAKE LINES LEAKING. *JB
2002 MERCEDES BENZ ML 500. CONSUMER WRITES REGARDING VEHICLE BRAKE FAILURE *TGW THE CONSUMER STATED THE BRAKES FAILED ON THE VEHICLE DUE TO THE BRAKE LINES LEAKING. *JB
FOUND IDENTICAL PROBLEM PER NHTSA ACTION # EA08009 DEFECT INVESTIGATION. CONSTANT LOSS OF BRAKE PRESSURE. WARNING LIGHTS INDICATED LOW BRAKE FLUID. FOUND FLUID UNDER CAR AND IN FRONT LEFT WHEEL-WELL. UPON INSPECTION, FOUND BRAKE HARD LINE FROM MASTER CYLINDER WAS CHAFFED FROM ADJACENT FUEL LINE, CAUSING SMALL PIN-HOLE LEAK IN BRAKE LINE. WHEN BRAKES WERE APPLIED, BRAKE FLUID WOULD SPRAY OUT, RESULTING IN INSUFFICIENT BRAKING PRESSURE TO HOLD VEHICLE AT STOPS. CONTACTED MERCEDES DEALERSHIP SERVICE DEPARTMENT, THEY WERE UN-AWARE OF ANY PROBLEMS ASSOCIATED WITH THIS. ESTIMATED COST OF REPAIR WAS >$1000. ($112 FOR PART, $975 FOR 6HRS LABOR) PART NUMBER: A1634201526 PURCHASED LENGTH OF HARDLINE MYSELF AT PARTS STORE. CONSTRUCTED AND INSTALLED MY OWN REPLACEMENT PART FOR $155 INCLUDING PURCHASE OF TOOLS TO COMPLETE JOB. *TR
FOUND IDENTICAL PROBLEM PER NHTSA ACTION # EA08009 DEFECT INVESTIGATION. CONSTANT LOSS OF BRAKE PRESSURE. WARNING LIGHTS INDICATED LOW BRAKE FLUID. FOUND FLUID UNDER CAR AND IN FRONT LEFT WHEEL-WELL. UPON INSPECTION, FOUND BRAKE HARD LINE FROM MASTER CYLINDER WAS CHAFFED FROM ADJACENT FUEL LINE, CAUSING SMALL PIN-HOLE LEAK IN BRAKE LINE. WHEN BRAKES WERE APPLIED, BRAKE FLUID WOULD SPRAY OUT, RESULTING IN INSUFFICIENT BRAKING PRESSURE TO HOLD VEHICLE AT STOPS. CONTACTED MERCEDES DEALERSHIP SERVICE DEPARTMENT, THEY WERE UN-AWARE OF ANY PROBLEMS ASSOCIATED WITH THIS. ESTIMATED COST OF REPAIR WAS >$1000. ($112 FOR PART, $975 FOR 6HRS LABOR) PART NUMBER: A1634201526 PURCHASED LENGTH OF HARDLINE MYSELF AT PARTS STORE. CONSTRUCTED AND INSTALLED MY OWN REPLACEMENT PART FOR $155 INCLUDING PURCHASE OF TOOLS TO COMPLETE JOB. *TR
WHILE DRIVING, ML500 BEGAN TO BRAKE RANDOMLY . ALSO ABS TURNED ON WHILE STOPPING AND ACCELERATING. ALSO BRAKES WERE CONSTANTLY SCREECHING. WARNING LIGHTS FOR ABS, BAS, AND WASHER FLUID. FLUID LEVEL WAS FINE. I TOLD DEALER ABOUT THESE PROBLEMS BEFORE WARRANTY HAD EXPIRED. THEY RAN A DIAGNOSTICS TEST AND FOUND NOTHING WAS WRONG. THEY ADVISED ME TO BRING THE VEHICLE IN SHOULD THE SAME EVENTS OCCUR. (THE RANDOM BREAKING BEGAN TO OCCUR AFTER WARRANTY EXPIRED). THE PROBLEM CONTINUED TO PERSIST AND WITH THE FAILURE OF ABS SYSTEM, I BROUGHT THE ML500 BACK TO THE SERVICE CENTER. AFTER TWO DAYS, I RETRIEVED THE VEHICLE AND THE COST TO REPAIR WAS $1100.00. "CONVENIENTLY" THEY FOUND THE SAME PROBLEMS I SPOKE OF BEFORE AFTER THE WARRANTY WAS UP. WE HAD NO CHOICE BUT TO PAY TO RESTORE FUNCTION TO THE VEHICLE. AFTER TAKING IT HOME WE NOTICED THAT THE THERE WAS NO SOUND IN THE VEHICLE. THE SOUND AND NAVIGATION VOICE WORKED PERFECTLY BEFORE GETTING SERVICE. AND AFTERWARDS IT DID NOT. WE CALLED THE SERVICE CENTER, AND THEY SAID TO BRING IT BACK AT OUR EARLIEST CONVENIENCE, AND THEY WILL FIX THE PROBLEM. I ASSUME THAT THIS WAS A MISTAKE ON THEIR PART. WHEN I RETURNED TO RESTORE THE SOUND THEY APPROACHED ME AND TOLD ME THAT A "VOICE MODULATION UNIT" BENEATH THE DRIVER'S SEAT HAD GONE OUT, AND THAT IT WOULD COST $750.00 PARTS AND LABOR TO REPAIR. THEY TRIED TO EXPLAIN TO ME THAT THIS WAS JUST A COINCIDENCE, AND THAT THE UNIT WAS IN NO WAY RELATED OR CIRCUIT LINKED TO THE SENSORS THEY REPLACED. I BELIEVE THAT THEY MUST HAVE MISTAKENLY SHORTED IT. WE HAVE SPENT ALMOST $10,000.00 IN THE PAST YEAR FOR REPAIRS TO THIS VEHICLE AND ONE OTHER MERCEDES. THEY DID NOT GOOD WILL CREDIT THE WORK SO I DID NOT ACCEPT THE REPAIR SERVICE. THERE IS NO SUCH THING AS A $750.00 COINCIDENCE. THE SOUND WORKED FOR ALMOST 80,000 MILES BEFORE SERVICE AND NOW RIGHT AFTER IT FAILED... I DON'T THINK SO. THE MERCEDES SERVICE CENTER REFUSED TO DO ANY WORK FOR WHAT WE BELIEVE TO BE THEIR RESPONSIBILITY. *TR
WHILE DRIVING, ML500 BEGAN TO BRAKE RANDOMLY . ALSO ABS TURNED ON WHILE STOPPING AND ACCELERATING. ALSO BRAKES WERE CONSTANTLY SCREECHING. WARNING LIGHTS FOR ABS, BAS, AND WASHER FLUID. FLUID LEVEL WAS FINE. I TOLD DEALER ABOUT THESE PROBLEMS BEFORE WARRANTY HAD EXPIRED. THEY RAN A DIAGNOSTICS TEST AND FOUND NOTHING WAS WRONG. THEY ADVISED ME TO BRING THE VEHICLE IN SHOULD THE SAME EVENTS OCCUR. (THE RANDOM BREAKING BEGAN TO OCCUR AFTER WARRANTY EXPIRED). THE PROBLEM CONTINUED TO PERSIST AND WITH THE FAILURE OF ABS SYSTEM, I BROUGHT THE ML500 BACK TO THE SERVICE CENTER. AFTER TWO DAYS, I RETRIEVED THE VEHICLE AND THE COST TO REPAIR WAS $1100.00. "CONVENIENTLY" THEY FOUND THE SAME PROBLEMS I SPOKE OF BEFORE AFTER THE WARRANTY WAS UP. WE HAD NO CHOICE BUT TO PAY TO RESTORE FUNCTION TO THE VEHICLE. AFTER TAKING IT HOME WE NOTICED THAT THE THERE WAS NO SOUND IN THE VEHICLE. THE SOUND AND NAVIGATION VOICE WORKED PERFECTLY BEFORE GETTING SERVICE. AND AFTERWARDS IT DID NOT. WE CALLED THE SERVICE CENTER, AND THEY SAID TO BRING IT BACK AT OUR EARLIEST CONVENIENCE, AND THEY WILL FIX THE PROBLEM. I ASSUME THAT THIS WAS A MISTAKE ON THEIR PART. WHEN I RETURNED TO RESTORE THE SOUND THEY APPROACHED ME AND TOLD ME THAT A "VOICE MODULATION UNIT" BENEATH THE DRIVER'S SEAT HAD GONE OUT, AND THAT IT WOULD COST $750.00 PARTS AND LABOR TO REPAIR. THEY TRIED TO EXPLAIN TO ME THAT THIS WAS JUST A COINCIDENCE, AND THAT THE UNIT WAS IN NO WAY RELATED OR CIRCUIT LINKED TO THE SENSORS THEY REPLACED. I BELIEVE THAT THEY MUST HAVE MISTAKENLY SHORTED IT. WE HAVE SPENT ALMOST $10,000.00 IN THE PAST YEAR FOR REPAIRS TO THIS VEHICLE AND ONE OTHER MERCEDES. THEY DID NOT GOOD WILL CREDIT THE WORK SO I DID NOT ACCEPT THE REPAIR SERVICE. THERE IS NO SUCH THING AS A $750.00 COINCIDENCE. THE SOUND WORKED FOR ALMOST 80,000 MILES BEFORE SERVICE AND NOW RIGHT AFTER IT FAILED... I DON'T THINK SO. THE MERCEDES SERVICE CENTER REFUSED TO DO ANY WORK FOR WHAT WE BELIEVE TO BE THEIR RESPONSIBILITY. *TR
WHILE DRIVING, ML500 BEGAN TO BRAKE RANDOMLY . ALSO ABS TURNED ON WHILE STOPPING AND ACCELERATING. ALSO BRAKES WERE CONSTANTLY SCREECHING. WARNING LIGHTS FOR ABS, BAS, AND WASHER FLUID. FLUID LEVEL WAS FINE. I TOLD DEALER ABOUT THESE PROBLEMS BEFORE WARRANTY HAD EXPIRED. THEY RAN A DIAGNOSTICS TEST AND FOUND NOTHING WAS WRONG. THEY ADVISED ME TO BRING THE VEHICLE IN SHOULD THE SAME EVENTS OCCUR. (THE RANDOM BREAKING BEGAN TO OCCUR AFTER WARRANTY EXPIRED). THE PROBLEM CONTINUED TO PERSIST AND WITH THE FAILURE OF ABS SYSTEM, I BROUGHT THE ML500 BACK TO THE SERVICE CENTER. AFTER TWO DAYS, I RETRIEVED THE VEHICLE AND THE COST TO REPAIR WAS $1100.00. "CONVENIENTLY" THEY FOUND THE SAME PROBLEMS I SPOKE OF BEFORE AFTER THE WARRANTY WAS UP. WE HAD NO CHOICE BUT TO PAY TO RESTORE FUNCTION TO THE VEHICLE. AFTER TAKING IT HOME WE NOTICED THAT THE THERE WAS NO SOUND IN THE VEHICLE. THE SOUND AND NAVIGATION VOICE WORKED PERFECTLY BEFORE GETTING SERVICE. AND AFTERWARDS IT DID NOT. WE CALLED THE SERVICE CENTER, AND THEY SAID TO BRING IT BACK AT OUR EARLIEST CONVENIENCE, AND THEY WILL FIX THE PROBLEM. I ASSUME THAT THIS WAS A MISTAKE ON THEIR PART. WHEN I RETURNED TO RESTORE THE SOUND THEY APPROACHED ME AND TOLD ME THAT A "VOICE MODULATION UNIT" BENEATH THE DRIVER'S SEAT HAD GONE OUT, AND THAT IT WOULD COST $750.00 PARTS AND LABOR TO REPAIR. THEY TRIED TO EXPLAIN TO ME THAT THIS WAS JUST A COINCIDENCE, AND THAT THE UNIT WAS IN NO WAY RELATED OR CIRCUIT LINKED TO THE SENSORS THEY REPLACED. I BELIEVE THAT THEY MUST HAVE MISTAKENLY SHORTED IT. WE HAVE SPENT ALMOST $10,000.00 IN THE PAST YEAR FOR REPAIRS TO THIS VEHICLE AND ONE OTHER MERCEDES. THEY DID NOT GOOD WILL CREDIT THE WORK SO I DID NOT ACCEPT THE REPAIR SERVICE. THERE IS NO SUCH THING AS A $750.00 COINCIDENCE. THE SOUND WORKED FOR ALMOST 80,000 MILES BEFORE SERVICE AND NOW RIGHT AFTER IT FAILED... I DON'T THINK SO. THE MERCEDES SERVICE CENTER REFUSED TO DO ANY WORK FOR WHAT WE BELIEVE TO BE THEIR RESPONSIBILITY. *TR
WHILE DRIVING, ML500 BEGAN TO BRAKE RANDOMLY . ALSO ABS TURNED ON WHILE STOPPING AND ACCELERATING. ALSO BRAKES WERE CONSTANTLY SCREECHING. WARNING LIGHTS FOR ABS, BAS, AND WASHER FLUID. FLUID LEVEL WAS FINE. I TOLD DEALER ABOUT THESE PROBLEMS BEFORE WARRANTY HAD EXPIRED. THEY RAN A DIAGNOSTICS TEST AND FOUND NOTHING WAS WRONG. THEY ADVISED ME TO BRING THE VEHICLE IN SHOULD THE SAME EVENTS OCCUR. (THE RANDOM BREAKING BEGAN TO OCCUR AFTER WARRANTY EXPIRED). THE PROBLEM CONTINUED TO PERSIST AND WITH THE FAILURE OF ABS SYSTEM, I BROUGHT THE ML500 BACK TO THE SERVICE CENTER. AFTER TWO DAYS, I RETRIEVED THE VEHICLE AND THE COST TO REPAIR WAS $1100.00. "CONVENIENTLY" THEY FOUND THE SAME PROBLEMS I SPOKE OF BEFORE AFTER THE WARRANTY WAS UP. WE HAD NO CHOICE BUT TO PAY TO RESTORE FUNCTION TO THE VEHICLE. AFTER TAKING IT HOME WE NOTICED THAT THE THERE WAS NO SOUND IN THE VEHICLE. THE SOUND AND NAVIGATION VOICE WORKED PERFECTLY BEFORE GETTING SERVICE. AND AFTERWARDS IT DID NOT. WE CALLED THE SERVICE CENTER, AND THEY SAID TO BRING IT BACK AT OUR EARLIEST CONVENIENCE, AND THEY WILL FIX THE PROBLEM. I ASSUME THAT THIS WAS A MISTAKE ON THEIR PART. WHEN I RETURNED TO RESTORE THE SOUND THEY APPROACHED ME AND TOLD ME THAT A "VOICE MODULATION UNIT" BENEATH THE DRIVER'S SEAT HAD GONE OUT, AND THAT IT WOULD COST $750.00 PARTS AND LABOR TO REPAIR. THEY TRIED TO EXPLAIN TO ME THAT THIS WAS JUST A COINCIDENCE, AND THAT THE UNIT WAS IN NO WAY RELATED OR CIRCUIT LINKED TO THE SENSORS THEY REPLACED. I BELIEVE THAT THEY MUST HAVE MISTAKENLY SHORTED IT. WE HAVE SPENT ALMOST $10,000.00 IN THE PAST YEAR FOR REPAIRS TO THIS VEHICLE AND ONE OTHER MERCEDES. THEY DID NOT GOOD WILL CREDIT THE WORK SO I DID NOT ACCEPT THE REPAIR SERVICE. THERE IS NO SUCH THING AS A $750.00 COINCIDENCE. THE SOUND WORKED FOR ALMOST 80,000 MILES BEFORE SERVICE AND NOW RIGHT AFTER IT FAILED... I DON'T THINK SO. THE MERCEDES SERVICE CENTER REFUSED TO DO ANY WORK FOR WHAT WE BELIEVE TO BE THEIR RESPONSIBILITY. *TR
WARRANTY ISSUES AND/OR MANUFACTURING DEFECTS THAT SHOULD BE COVERED BY WARRANTY. ON OCTOBER. 21, 2003 TOOK MY ML500 YEAR 2002 TO DEALER FOR SQUEALING AND SCRAPING BRAKES. SERVICE DEPARTMENT COULD NOT DIAGNOSE THE PROBLEM THE SQUEALING AND SCRAPING AND TOLD ME THAT BRAKE DISC AND PADS LOOKS FINE. HOWEVER THEY ADVISED ME TO BUY NEWER VERSION OF BRAKE PADS, WHICH WOULD NOT SQUEAL. I REFUSED TO BUY BRAKE PADS, AS THEY SHOULD BE COVERED UNDER WARRANTY. I WAS NOT SATISFIED, THEREFORE TOOK THE VEHICLE AGAIN NEXT DAY (OCTOBER 22,2003) AND TALKED TO THE SALES PERSON FROM WHOM I BOUGHT THE VEHICLE. HE AND SERVICE MANAGER PERFORMED TEST DRIVE. DEALERSHIP CHECKED THE BRAKES AGAIN AND TOLD THE SQUEALING AND SCRAPPING WAS DUE TO A ROCK STUCK BETWEEN BRAKE PADS AND DISC. SINCE YESTERDAY, I HAD DRIVEN MY VEHICLE ONLY 24 MILES BUT NOW THE PADS AND ROTORS HAVE BEEN DAMAGED. BECAUSE OF THEIR NEGLIGENCE AND UNABLE TO DIAGNOSE THE PROBLEM, DEALERSHIP CHARGED ME $348.04 FOR MY 18 MONTHS OLD VEHICLE, THAT SHOULD HAVE BEEN COVERED UNDER WARRANTY. DEALERSHIP AND MERCEDES BENZ DID NOT HONOR THE WARRANTY. SAME DAY, ANOTHER CUSTOMER CAME TO THE DEALERSHIP WITH SIMILAR PROBLEM, HIS MERCEDES ALSO HAD A ROCK STUCK BETWEEN BRAKE PADS AND ROTORS. THIS APPEARS TO BE A COMMON DEFECT IN THE MERCEDES THAT NEEDS TO BE FIXED FOR THE SAFETY OF ALL. *AK
WARRANTY ISSUES AND/OR MANUFACTURING DEFECTS THAT SHOULD BE COVERED BY WARRANTY. ON OCTOBER. 21, 2003 TOOK MY ML500 YEAR 2002 TO DEALER FOR SQUEALING AND SCRAPING BRAKES. SERVICE DEPARTMENT COULD NOT DIAGNOSE THE PROBLEM THE SQUEALING AND SCRAPING AND TOLD ME THAT BRAKE DISC AND PADS LOOKS FINE. HOWEVER THEY ADVISED ME TO BUY NEWER VERSION OF BRAKE PADS, WHICH WOULD NOT SQUEAL. I REFUSED TO BUY BRAKE PADS, AS THEY SHOULD BE COVERED UNDER WARRANTY. I WAS NOT SATISFIED, THEREFORE TOOK THE VEHICLE AGAIN NEXT DAY (OCTOBER 22,2003) AND TALKED TO THE SALES PERSON FROM WHOM I BOUGHT THE VEHICLE. HE AND SERVICE MANAGER PERFORMED TEST DRIVE. DEALERSHIP CHECKED THE BRAKES AGAIN AND TOLD THE SQUEALING AND SCRAPPING WAS DUE TO A ROCK STUCK BETWEEN BRAKE PADS AND DISC. SINCE YESTERDAY, I HAD DRIVEN MY VEHICLE ONLY 24 MILES BUT NOW THE PADS AND ROTORS HAVE BEEN DAMAGED. BECAUSE OF THEIR NEGLIGENCE AND UNABLE TO DIAGNOSE THE PROBLEM, DEALERSHIP CHARGED ME $348.04 FOR MY 18 MONTHS OLD VEHICLE, THAT SHOULD HAVE BEEN COVERED UNDER WARRANTY. DEALERSHIP AND MERCEDES BENZ DID NOT HONOR THE WARRANTY. SAME DAY, ANOTHER CUSTOMER CAME TO THE DEALERSHIP WITH SIMILAR PROBLEM, HIS MERCEDES ALSO HAD A ROCK STUCK BETWEEN BRAKE PADS AND ROTORS. THIS APPEARS TO BE A COMMON DEFECT IN THE MERCEDES THAT NEEDS TO BE FIXED FOR THE SAFETY OF ALL. *AK
WARRANTY ISSUES AND/OR MANUFACTURING DEFECTS THAT SHOULD BE COVERED BY WARRANTY. *PH AT THE FIRST 10,000 MILES, THE CONSUMER NOTICED BRAKE TRAVEL WAS TOO LONG AND WAS ADVISED BY AN SERVICE ADVISOR THAT THIS WAS NORMAL. HOWEVER AT LESS THAN 3,000 MILES, THE BRAKES WERE STILL NOT ADEQUATE AND THERE WAS A SQUEAKING NOISE FROM THE REAR BRAKES WHEN BRAKING. THIS TIME, THE CONSUMER WAS ADVISED THAT THE REAR BRAKE PADS WERE GONE AND THE ROTORS WERE SCORED DUE TO TOO MUCH CITY DRIVING AND THE SERVICE ADVISOR WOULD NOT HONOR REPAIRS UNDER WARRANTY. *TT *JB
WARRANTY ISSUES AND/OR MANUFACTURING DEFECTS THAT SHOULD BE COVERED BY WARRANTY. *PH AT THE FIRST 10,000 MILES, THE CONSUMER NOTICED BRAKE TRAVEL WAS TOO LONG AND WAS ADVISED BY AN SERVICE ADVISOR THAT THIS WAS NORMAL. HOWEVER AT LESS THAN 3,000 MILES, THE BRAKES WERE STILL NOT ADEQUATE AND THERE WAS A SQUEAKING NOISE FROM THE REAR BRAKES WHEN BRAKING. THIS TIME, THE CONSUMER WAS ADVISED THAT THE REAR BRAKE PADS WERE GONE AND THE ROTORS WERE SCORED DUE TO TOO MUCH CITY DRIVING AND THE SERVICE ADVISOR WOULD NOT HONOR REPAIRS UNDER WARRANTY. *TT *JB