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Active Recalls (2)

19V787000 Nov 1, 2019 COMMUNICATION

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date an...

15V657000 Oct 14, 2015 SEAT BELTS:FRONT

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 S550 4Matic Coupe, AMG S63 4Matic Coupe, and AMG S65 vehicles manufactured January 27, 2014, to April 2, 2015. In the affected veh...

Complaints

Showing 14 of 14
Nov 10, 2020 Structure 79,000 mi

FAULT DOOR HINGE DRIVER DOOR - HINGE MAKES CREAKING NOISES AND HAS STICKING POINTS

Nov 10, 2020 Structure 79,000 mi

FAULT DOOR HINGE DRIVER DOOR - HINGE MAKES CREAKING NOISES AND HAS STICKING POINTS

Aug 14, 2020 Air Bags Crash 48,389 mi

ON JULY 15, 2020, I WAS INVOLVED IN A ONE CAR ACCIDENT. THE CAR LEFT THE ROADWAY ON A CURVE WHEN I LOST CONSCIOUSNESS DUE TO A MEDICAL ISSUE, AND SLID DOWN AN EMBANKMENT INTO A TREE. THE TREE PREVENTED A TOTAL ROLLOVER AND THE CAR WAS AT A 45 DEGREE ANGLE. I WAS THROWN AGAINST THE DRIVER'S SIDE D...

Aug 14, 2020 Air Bags Crash 48,389 mi

ON JULY 15, 2020, I WAS INVOLVED IN A ONE CAR ACCIDENT. THE CAR LEFT THE ROADWAY ON A CURVE WHEN I LOST CONSCIOUSNESS DUE TO A MEDICAL ISSUE, AND SLID DOWN AN EMBANKMENT INTO A TREE. THE TREE PREVENTED A TOTAL ROLLOVER AND THE CAR WAS AT A 45 DEGREE ANGLE. I WAS THROWN AGAINST THE DRIVER'S SIDE D...

Jun 23, 2020 Visibility 11,400 mi

THIS CAR WAS PURCHASED IN CHARLOTTE NC IN WINTER OF 2018. IN NOVEMBER OF 2019, WHILE DRIVING DOWN THE ROAD WITH NO CARS IN SITE, WE HEARD A LOUD POP. WE COULDN'T FIGURE OUT WHAT THE NOISE WAS BECAUSE IT SOUNDED LIKE A ROCK HIT THE WINDSHIELD BUT WE DIDN'T SEE ANYTHING. WE COULDN'T FIGURE OUT WHERE A...

Jun 23, 2020 Unknown Or Other 11,400 mi

THIS CAR WAS PURCHASED IN CHARLOTTE NC IN WINTER OF 2018. IN NOVEMBER OF 2019, WHILE DRIVING DOWN THE ROAD WITH NO CARS IN SITE, WE HEARD A LOUD POP. WE COULDN'T FIGURE OUT WHAT THE NOISE WAS BECAUSE IT SOUNDED LIKE A ROCK HIT THE WINDSHIELD BUT WE DIDN'T SEE ANYTHING. WE COULDN'T FIGURE OUT WHERE A...

Jun 23, 2020 Visibility 11,400 mi

THIS CAR WAS PURCHASED IN CHARLOTTE NC IN WINTER OF 2018. IN NOVEMBER OF 2019, WHILE DRIVING DOWN THE ROAD WITH NO CARS IN SITE, WE HEARD A LOUD POP. WE COULDN'T FIGURE OUT WHAT THE NOISE WAS BECAUSE IT SOUNDED LIKE A ROCK HIT THE WINDSHIELD BUT WE DIDN'T SEE ANYTHING. WE COULDN'T FIGURE OUT WHERE A...

Jun 23, 2020 Unknown Or Other 11,400 mi

THIS CAR WAS PURCHASED IN CHARLOTTE NC IN WINTER OF 2018. IN NOVEMBER OF 2019, WHILE DRIVING DOWN THE ROAD WITH NO CARS IN SITE, WE HEARD A LOUD POP. WE COULDN'T FIGURE OUT WHAT THE NOISE WAS BECAUSE IT SOUNDED LIKE A ROCK HIT THE WINDSHIELD BUT WE DIDN'T SEE ANYTHING. WE COULDN'T FIGURE OUT WHERE A...

Aug 21, 2017 Visibility/wiper 10,800 mi

WINDSHIELD WAS BROKEN OCTOBER 2016. REPLACEMENT WINDSHIELD MADE BY PPG IS DEFECTIVE AND HAS A COLOR REFLECTIVE STRIP THAT IN MY LINE OF SIGHT. THIS CAR CANNOT BE DRIVEN AT NIGHT. THEY HAVE PUT 4 PPG WINDSHIELDS IN THE CAR AND ALL ARE BAD. MERCEDES BENZ HAVE DETERMINED THAT THE GLASS MADE BY PP...

Aug 21, 2017 Visibility/wiper 10,800 mi

WINDSHIELD WAS BROKEN OCTOBER 2016. REPLACEMENT WINDSHIELD MADE BY PPG IS DEFECTIVE AND HAS A COLOR REFLECTIVE STRIP THAT IN MY LINE OF SIGHT. THIS CAR CANNOT BE DRIVEN AT NIGHT. THEY HAVE PUT 4 PPG WINDSHIELDS IN THE CAR AND ALL ARE BAD. MERCEDES BENZ HAVE DETERMINED THAT THE GLASS MADE BY PP...

Aug 24, 2016 Seat Belts 30,000 mi

BOTH REAR SEAT BELTS DO NOT RETRACT. THIS IS THE SECOND TIME IN 10 MONTHS THAT THE SEAT BELTS WILL BE REPLACED BY MB IN THIS CAR. MB DEALERS STATES THAT IT IS A PROBLEM THAT IS KNOWN AND MB IS WORKING ON A FIX. IN THE MEANTIME THEY ARE REPLACING THE SEAT BELTS WITH A NEW PART, BUT THEY SAID IT MA...

Aug 24, 2016 Seat Belts 30,000 mi

BOTH REAR SEAT BELTS DO NOT RETRACT. THIS IS THE SECOND TIME IN 10 MONTHS THAT THE SEAT BELTS WILL BE REPLACED BY MB IN THIS CAR. MB DEALERS STATES THAT IT IS A PROBLEM THAT IS KNOWN AND MB IS WORKING ON A FIX. IN THE MEANTIME THEY ARE REPLACING THE SEAT BELTS WITH A NEW PART, BUT THEY SAID IT MA...

Aug 11, 2016 Service Brakes Crash 9,075 mi

STOPPED IN TRAFFIC ON A SLIGHT DOWNGRADE FOR A LONG PERIOD OF TIME. BRAKE PEDAL WAS APPLIED FIRMLY, WHEN THE TRUCK IN FRONT OF ME WOULD RELEASE THE PEDAL SLIGHTLY TO ALLOW THE CAR TO DRIFT FORWARD. AFTER SEVERAL TIMES THERE WERE NO BREAKS AND THE CAR DRIFTED INTO THE TRUCK IN FRONT OF US. HAD CAR BA...

Aug 11, 2016 Service Brakes Crash 9,075 mi

STOPPED IN TRAFFIC ON A SLIGHT DOWNGRADE FOR A LONG PERIOD OF TIME. BRAKE PEDAL WAS APPLIED FIRMLY, WHEN THE TRUCK IN FRONT OF ME WOULD RELEASE THE PEDAL SLIGHTLY TO ALLOW THE CAR TO DRIFT FORWARD. AFTER SEVERAL TIMES THERE WERE NO BREAKS AND THE CAR DRIFTED INTO THE TRUCK IN FRONT OF US. HAD CAR BA...