Problem Breakdown

Compare to Other Years

Active Recalls (3)

19V787000 Nov 1, 2019 COMMUNICATION

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date an...

16V899000 Dec 14, 2016 STEERING:ELECTRIC POWER ASSIST SYSTEM

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 SL550, 2013-2014 SL63 AMG, 2014-2016 E350, 2014 E350 Cabriolet, E350 Coupe, 2014-2015 S550, 2015 E350 Bluetec, 2015-2016 E400,...

13V542000 Nov 1, 2013 AIR BAGS:SIDE/WINDOW

Mercedes-Benz (Mercedes) is recalling certain model year 2013 SL63, SL550, and SL65 vehicles manufactured January 16, 2013, through April 30, 2013. The affected vehicles are equipped with an occupant...

Complaints

Showing 20 of 40
Mar 28, 2025 Engine

I was driving on a country road when all of a sudden my car lost power all the warning lights camo on the dashboard. Smoke started billowing out from the back and front of the car. It turned off and I only coasted about a 100 feet. I could not safely pull off to the side of the road as the car had n...

Mar 28, 2025 Engine

I was driving on a country road when all of a sudden my car lost power all the warning lights camo on the dashboard. Smoke started billowing out from the back and front of the car. It turned off and I only coasted about a 100 feet. I could not safely pull off to the side of the road as the car had n...

Dec 9, 2024 Steering 60,000 mi

The contact owns a 2013 Mercedes-Benz SL550. The contact stated while driving at an undisclosed speed, the vehicle lost power steering assist functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the steering rack needed to be re...

Dec 9, 2024 Steering 60,000 mi

The contact owns a 2013 Mercedes-Benz SL550. The contact stated while driving at an undisclosed speed, the vehicle lost power steering assist functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the steering rack needed to be re...

Jun 7, 2024 Suspension

The rear subframe experienced excessive levels of rust which caused the rear left side to suddenly collapse. After the collapse, the car would fish tail at low speeds (i.e., less than 15 miles per hour). I am thankful that the collapse did not happen when traveling at higher speeds such as an expres...

Jun 7, 2024 Suspension

The rear subframe experienced excessive levels of rust which caused the rear left side to suddenly collapse. After the collapse, the car would fish tail at low speeds (i.e., less than 15 miles per hour). I am thankful that the collapse did not happen when traveling at higher speeds such as an expres...

Apr 12, 2024 Power Train

Started the vehicle and used the gear selector to shift to Drive. Car did not go into gear. Towed to dealer. Dealer found faulty “ism module.” Apparently a very common issue with these cars. So common that the part is in an “indefinite back order.” The replacement part is also revised becau...

Apr 12, 2024 Power Train

Started the vehicle and used the gear selector to shift to Drive. Car did not go into gear. Towed to dealer. Dealer found faulty “ism module.” Apparently a very common issue with these cars. So common that the part is in an “indefinite back order.” The replacement part is also revised becau...

Dec 29, 2021 Steering

Our power steering went out all of a sudden. We took this to our mechanic who said it was a recall for the power steering. Fletcher Jones Mercedes' looked at the vehicle did a computer update recall and said the power steering is not covered. The car is very unsafe and we need this fixed.

Dec 29, 2021 Steering

Our power steering went out all of a sudden. We took this to our mechanic who said it was a recall for the power steering. Fletcher Jones Mercedes' looked at the vehicle did a computer update recall and said the power steering is not covered. The car is very unsafe and we need this fixed.

Nov 30, 2021 Engine

Cam sensor seals failed which leaked oil into the wire harness, O2 sensors, and ECM. This happens to be a common problem with M278 engine. The repair was $10,217 to fix this issue. The car would not pass emissions without this repair. Could oil into the electrical system pose a fire hazzard?

Nov 30, 2021 Engine

Cam sensor seals failed which leaked oil into the wire harness, O2 sensors, and ECM. This happens to be a common problem with M278 engine. The repair was $10,217 to fix this issue. The car would not pass emissions without this repair. Could oil into the electrical system pose a fire hazzard?

Jun 1, 2021 Steering 65,000 mi

The contact owns a 2013 Mercedes-Benz SL550. The contact stated while the vehicle was being serviced at a tire shop, he was informed that the power steering assist warning light was illuminated. The steering wheel became difficult to turn. The contact took the vehicle to the local dealer to be diagn...

Jun 1, 2021 Steering 65,000 mi

The contact owns a 2013 Mercedes-Benz SL550. The contact stated while the vehicle was being serviced at a tire shop, he was informed that the power steering assist warning light was illuminated. The steering wheel became difficult to turn. The contact took the vehicle to the local dealer to be diagn...

Apr 8, 2020 Service Brakes Crash 36,800 mi

JUN 2017: ANNUAL SERVICE. ASK TO HAVE BRAKES CHECKED BECAUSE BRAKE PEDAL WAS TRAVELLING DOWN TO THE FLOOR. JUN 2018: ANNUAL SERVICE. COMPLAINT: BRAKE PEDAL WOULD HIT THE FLOOR AND AS IT TRAVELED DOWN FURTHER, THE ENGINE ACCELERATION TICKED-UP, AT WHICH TIME I RELEASED THE BRAKE PEDAL AND RE-AP...

Apr 8, 2020 Service Brakes Crash 36,800 mi

JUN 2017: ANNUAL SERVICE. ASK TO HAVE BRAKES CHECKED BECAUSE BRAKE PEDAL WAS TRAVELLING DOWN TO THE FLOOR. JUN 2018: ANNUAL SERVICE. COMPLAINT: BRAKE PEDAL WOULD HIT THE FLOOR AND AS IT TRAVELED DOWN FURTHER, THE ENGINE ACCELERATION TICKED-UP, AT WHICH TIME I RELEASED THE BRAKE PEDAL AND RE-AP...

Apr 27, 2019 Steering 31,000 mi

MY CAR WAS MANUFACTURED IN 12/12. I TOOK MY CAR IN LAST YEAR BECAUSE SUDDENLY MY POWER STEERING QUIT WORKING ON ME. MY HUSBAND MAN-HANDLED THE STEERING AND DROVE IT 70 MILES TO THE NEAREST DEALERSHIP IN LUBBOCK, TX. THEY SAID IT WAS A COMPUTER ERROR AND HOOKED UP A DEVICE AND SAID THEY UPDATED TH...

Apr 27, 2019 Steering 31,000 mi

MY CAR HAD 30,000 MILES ON IT WHEN THE STEERING MECHANISM QUIT WORKING UP AND DOWN. IT TURNS OUT THE PROBLEM IS IN THE FORM OF IMPROPER INSTALLATION. THERE WAS NOTHING WRONG WITH THE PART. PART NO. 231 460 02 31. THIS PROBLEM OCCURRED AT THE FACTORY. THE TECHNICIAN OVER SHOT THE ADJUSTMENT LENGT...

Apr 27, 2019 Wheels 31,000 mi

AUTO MOVING AND NOT MOVING. MY HUSBAND IS OCD AND VERY PARTICULAR ABOUT OUR VEHICLES. I HAD A FLAT TIRE ON A RUN FLAT AND DAMAGED MY LEFT DRIVER'S SIDE BACK WHEEL. WE DECIDED TO REPLACE ALL 4 TIRES AND THAT WHEEL. MY SPOUSE REMOVED ALL 4 WHEELS FROM VEHICLE, CLEANED AND INSPECTED EACH WHEEL AND ...

Apr 27, 2019 Steering 31,000 mi

MY CAR WAS MANUFACTURED IN 12/12. I TOOK MY CAR IN LAST YEAR BECAUSE SUDDENLY MY POWER STEERING QUIT WORKING ON ME. MY HUSBAND MAN-HANDLED THE STEERING AND DROVE IT 70 MILES TO THE NEAREST DEALERSHIP IN LUBBOCK, TX. THEY SAID IT WAS A COMPUTER ERROR AND HOOKED UP A DEVICE AND SAID THEY UPDATED TH...

Apr 27, 2019 Steering 31,000 mi

MY CAR HAD 30,000 MILES ON IT WHEN THE STEERING MECHANISM QUIT WORKING UP AND DOWN. IT TURNS OUT THE PROBLEM IS IN THE FORM OF IMPROPER INSTALLATION. THERE WAS NOTHING WRONG WITH THE PART. PART NO. 231 460 02 31. THIS PROBLEM OCCURRED AT THE FACTORY. THE TECHNICIAN OVER SHOT THE ADJUSTMENT LENGT...

Apr 27, 2019 Wheels 31,000 mi

AUTO MOVING AND NOT MOVING. MY HUSBAND IS OCD AND VERY PARTICULAR ABOUT OUR VEHICLES. I HAD A FLAT TIRE ON A RUN FLAT AND DAMAGED MY LEFT DRIVER'S SIDE BACK WHEEL. WE DECIDED TO REPLACE ALL 4 TIRES AND THAT WHEEL. MY SPOUSE REMOVED ALL 4 WHEELS FROM VEHICLE, CLEANED AND INSPECTED EACH WHEEL AND ...

Oct 31, 2018 Engine 74,000 mi

MY VEHICLE HAS A CAM SEAL LEAK THAT LEAKED OIL INTO THE WIRING HARNESS AND WIRING HARNESS AND OTHER COMPONENTS NEED TO BE REPLACED -- THE BILL IS $10,800 --- THIS CAM SEAL WAS A RECALL ISSUE FOR THE C CLASS AND FROM WHAT I READ SEEMS TO BE THE SAME OR SIMILAR ISSUE --- NOT AN ORDINARY WEAR AND TEAR...

Oct 31, 2018 Engine 74,000 mi

MY VEHICLE HAS A CAM SEAL LEAK THAT LEAKED OIL INTO THE WIRING HARNESS AND WIRING HARNESS AND OTHER COMPONENTS NEED TO BE REPLACED -- THE BILL IS $10,800 --- THIS CAM SEAL WAS A RECALL ISSUE FOR THE C CLASS AND FROM WHAT I READ SEEMS TO BE THE SAME OR SIMILAR ISSUE --- NOT AN ORDINARY WEAR AND TEAR...

Jul 4, 2018 Engine

THE CAR SUDDENLY SLOW DOWN IN HIGHWAY GOES TO LIMP MODE FOR EXAMPLE FROM 69 TO 35 MILES IS VERY DANGEROUS I HAVE TO GET OFF THE HIGHWAY

Jul 4, 2018 Power Train

THE CAR SUDDENLY SLOW DOWN IN HIGHWAY GOES TO LIMP MODE FOR EXAMPLE FROM 69 TO 35 MILES IS VERY DANGEROUS I HAVE TO GET OFF THE HIGHWAY

Jul 4, 2018 Vehicle Speed Control

THE CAR SUDDENLY SLOW DOWN IN HIGHWAY GOES TO LIMP MODE FOR EXAMPLE FROM 69 TO 35 MILES IS VERY DANGEROUS I HAVE TO GET OFF THE HIGHWAY

Jul 4, 2018 Engine

THE CAR SUDDENLY SLOW DOWN IN HIGHWAY GOES TO LIMP MODE FOR EXAMPLE FROM 69 TO 35 MILES IS VERY DANGEROUS I HAVE TO GET OFF THE HIGHWAY

Jul 4, 2018 Power Train

THE CAR SUDDENLY SLOW DOWN IN HIGHWAY GOES TO LIMP MODE FOR EXAMPLE FROM 69 TO 35 MILES IS VERY DANGEROUS I HAVE TO GET OFF THE HIGHWAY

Jul 4, 2018 Vehicle Speed Control

THE CAR SUDDENLY SLOW DOWN IN HIGHWAY GOES TO LIMP MODE FOR EXAMPLE FROM 69 TO 35 MILES IS VERY DANGEROUS I HAVE TO GET OFF THE HIGHWAY

Sep 4, 2017 Power Train 28,000 mi

TRAVELING ON I-5 IN STOP AND GO TRAFFIC 0- 60 MPH WHEN TRANSMISSION STARTED SHIFTING ROUGHLY. IT THEN SHIFTED TO NEUTRAL AND WOULD NOT RESPOND TO SHIFTER INPUTS. I WAS IN THE SECOND LANE FROM THE RIGHT DOING 10 OR 15 MPH. I WAS ABLE TO FORCE MY WAY INTO THE RIGHT LANE AND OFF TO THE SHOULDER. I PUT ...

Sep 4, 2017 Power Train 28,000 mi

TRAVELING ON I-5 IN STOP AND GO TRAFFIC 0- 60 MPH WHEN TRANSMISSION STARTED SHIFTING ROUGHLY. IT THEN SHIFTED TO NEUTRAL AND WOULD NOT RESPOND TO SHIFTER INPUTS. I WAS IN THE SECOND LANE FROM THE RIGHT DOING 10 OR 15 MPH. I WAS ABLE TO FORCE MY WAY INTO THE RIGHT LANE AND OFF TO THE SHOULDER. I PUT ...

Apr 30, 2017 Wheels 33,500 mi

TIRE WAS LOSING 1-2 POUNDS OF AIR A DAY. TOOK TO COSTCO TO FIX WHAT I BELIEVED WAS A TIRE LEAK. UPON EXAM COSTCO FOUND THAT WHEEL HAD A CRACK IN IT THAT WAS CAUSING PROBLEM AND TOLD ME THAT THEY SEE SEVERAL OF THESE CRACKS EACH YEAR ON MERCEDES. I THEN TOOK CAR TO MERCEDES DEALER AND BOUGHT A NE...

Apr 30, 2017 Wheels 33,500 mi

TIRE WAS LOSING 1-2 POUNDS OF AIR A DAY. TOOK TO COSTCO TO FIX WHAT I BELIEVED WAS A TIRE LEAK. UPON EXAM COSTCO FOUND THAT WHEEL HAD A CRACK IN IT THAT WAS CAUSING PROBLEM AND TOLD ME THAT THEY SEE SEVERAL OF THESE CRACKS EACH YEAR ON MERCEDES. I THEN TOOK CAR TO MERCEDES DEALER AND BOUGHT A NE...

Aug 20, 2015 Wheels 14,472 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. WHILE DRIVING AT 10 MPH, THE INSTRUMENT PANEL INDICATED THAT THE FRONT DRIVER SIDE TIRE NEEDED AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE WHEELS WERE REMOVED AND IT WAS DIAGNOSED THAT ALL FOUR TIRES WERE CRACKED AND NEEDED TO BE REPLACED. THE ...

Aug 20, 2015 Wheels 14,472 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. WHILE DRIVING AT 10 MPH, THE INSTRUMENT PANEL INDICATED THAT THE FRONT DRIVER SIDE TIRE NEEDED AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE WHEELS WERE REMOVED AND IT WAS DIAGNOSED THAT ALL FOUR TIRES WERE CRACKED AND NEEDED TO BE REPLACED. THE ...

Jan 2, 2014 Power Train 1,200 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE PADDLE SHIFTERS WERE OPERATED AND THE CONNECTOR PLATE FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE. ON ANOTHER OCCASION THE CONTACT STATED THAT WHIL...

Jan 2, 2014 Vehicle Speed Control 1,200 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE PADDLE SHIFTERS WERE OPERATED AND THE CONNECTOR PLATE FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE. ON ANOTHER OCCASION THE CONTACT STATED THAT WHIL...

Jan 2, 2014 Power Train 1,200 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE PADDLE SHIFTERS WERE OPERATED AND THE CONNECTOR PLATE FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE. ON ANOTHER OCCASION THE CONTACT STATED THAT WHIL...

Jan 2, 2014 Vehicle Speed Control 1,200 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE PADDLE SHIFTERS WERE OPERATED AND THE CONNECTOR PLATE FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE. ON ANOTHER OCCASION THE CONTACT STATED THAT WHIL...