High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the passenger cabin through the cabin air intake drain valve because it is in the engine compartment. I realized that this is pouring carbon monoxide into the cabin ventilation system.
Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the passenger cabin through the cabin air intake drain valve because it is in the engine compartment. I realized that this is pouring carbon monoxide into the cabin ventilation system.
The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and at worst, may be a safety hazard. The hand-locking part has been broken twice during our less than three-year stint with this vehicle. Twice we’ve had the lock looked at when we’ve had the van serviced or in for repairs. Once it was put back together by our local Mercedes dealership. The second time, we were informed that we would need to pay over $300+ to repair the lock, even though the van is still under the three-year bumper-to-bumper warranty and has approximately 12,000 miles on it. We were also told to not use the locking mechanism to lock/unlock the door from the inside, as it’s not really designed for such usage. And since it had been broken by such usage, repairs would not be covered under the warranty. Anyone looking at the locking mechanism would find it reasonable to think that the locking mechanism should be able to be used to unlock the door from the inside. Furthermore, the fact that the door cannot be easily unlocked from the inside provides a significant safety concern should passengers need to quickly exit the van for any reason. Finally, the ease of breaking the locking mechanism, without any unreasonable force used, is an insult to the Mercedes brand and certainly not up to par with the quality of the vehicle we thought we were purchasing. And we found it additionally disappointing for the dealership to then inform us that Mercedes would not honor these repairs under our bumper-to-bumper warranty period and to attempt to charge us for this diagnosis. Please investigate.
The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and at worst, may be a safety hazard. The hand-locking part has been broken twice during our less than three-year stint with this vehicle. Twice we’ve had the lock looked at when we’ve had the van serviced or in for repairs. Once it was put back together by our local Mercedes dealership. The second time, we were informed that we would need to pay over $300+ to repair the lock, even though the van is still under the three-year bumper-to-bumper warranty and has approximately 12,000 miles on it. We were also told to not use the locking mechanism to lock/unlock the door from the inside, as it’s not really designed for such usage. And since it had been broken by such usage, repairs would not be covered under the warranty. Anyone looking at the locking mechanism would find it reasonable to think that the locking mechanism should be able to be used to unlock the door from the inside. Furthermore, the fact that the door cannot be easily unlocked from the inside provides a significant safety concern should passengers need to quickly exit the van for any reason. Finally, the ease of breaking the locking mechanism, without any unreasonable force used, is an insult to the Mercedes brand and certainly not up to par with the quality of the vehicle we thought we were purchasing. And we found it additionally disappointing for the dealership to then inform us that Mercedes would not honor these repairs under our bumper-to-bumper warranty period and to attempt to charge us for this diagnosis. Please investigate.
A fire started in the engine compartment our our vehicle while driving home. I was unable to put out the fire and the entire van burned
A fire started in the engine compartment our our vehicle while driving home. I was unable to put out the fire and the entire van burned
Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicle specific GPS Navigation unit. In the Northeast, we have many parkways, low bridges etc. and the built in navigation system will happily route you onto restricted access parkways or right into a low bridge. My stock Sprinter is close to 10ft tall.... When leaving Long Island, NY , even if you research your route and then entrust the navi system guide you - your route is guaranteed to change due to traffic information. I'm not expecting a miracle - but a truck GPS is not rocket science - don't route me into a low bridge or onto a parkway. A simple checkbox "avoid parkways" would be a start. Another good one would be "avoid low bridges" At the very least add an "OK" checkbox stating we all agree the supplied route is for entertainment purposes only and not to be relied on for vehicle navigation. Thank you for all you do for the public! , Mark
Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicle specific GPS Navigation unit. In the Northeast, we have many parkways, low bridges etc. and the built in navigation system will happily route you onto restricted access parkways or right into a low bridge. My stock Sprinter is close to 10ft tall.... When leaving Long Island, NY , even if you research your route and then entrust the navi system guide you - your route is guaranteed to change due to traffic information. I'm not expecting a miracle - but a truck GPS is not rocket science - don't route me into a low bridge or onto a parkway. A simple checkbox "avoid parkways" would be a start. Another good one would be "avoid low bridges" At the very least add an "OK" checkbox stating we all agree the supplied route is for entertainment purposes only and not to be relied on for vehicle navigation. Thank you for all you do for the public! , Mark
The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings
The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings
The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you
The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you
Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.
Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.
THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS, OTHER PEOPLE'S PROPERTY AND 2 DRIVERS HAVE BEEN HURT AS A DIRECT RESULT OF THIS SAME PROBLEM. ## VIN PASSED ## MERCEDES-BENZ 2019 ##
THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS, OTHER PEOPLE'S PROPERTY AND 2 DRIVERS HAVE BEEN HURT AS A DIRECT RESULT OF THIS SAME PROBLEM. ## VIN PASSED ## MERCEDES-BENZ 2019 ##
SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/C BY MERCEDES BENZ OF JACKSONVILLE. VAN WAS DRIVEN DAILY AFTER SERVICE APPOINTMENT AND BEGAN TO SMOKE. ONCE IT WAS PARKED IN A PARKING LOT (CHURCH/SCHOOL LOT) IT BURST INTO FLAMES. DRIVER AND TWO CHILDREN WERE ABLE TO EXIT THE VEHICLE JUST BEFORE IT BURST INTO FLAMES. HAD THE VEHICLE BEEN DRIVING DOWN A HIGHWAY AT THE TIME OR WASN'T BEING PARKED, THE VAN COULD HAVE BURNED OR KILLED THE DRIVER AND CHILDREN INSIDE.
SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/C BY MERCEDES BENZ OF JACKSONVILLE. VAN WAS DRIVEN DAILY AFTER SERVICE APPOINTMENT AND BEGAN TO SMOKE. ONCE IT WAS PARKED IN A PARKING LOT (CHURCH/SCHOOL LOT) IT BURST INTO FLAMES. DRIVER AND TWO CHILDREN WERE ABLE TO EXIT THE VEHICLE JUST BEFORE IT BURST INTO FLAMES. HAD THE VEHICLE BEEN DRIVING DOWN A HIGHWAY AT THE TIME OR WASN'T BEING PARKED, THE VAN COULD HAVE BURNED OR KILLED THE DRIVER AND CHILDREN INSIDE.