Compare to Other Years

Active Recalls (18)

24V930000 Dec 13, 2024 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting condi...

23V875000 Dec 21, 2023 STRUCTURE:CRITICAL FASTENERS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing...

23V876000 Dec 21, 2023 STRUCTURE:CRITICAL FASTENERS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach ...

23V806000 Dec 1, 2023 STRUCTURE:BODY

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails...

23V444000 Jun 26, 2023 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive...

23V204000 Mar 24, 2023 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the v...

22V796000 Oct 21, 2022 POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The gui...

22V491000 Jul 11, 2022 ELECTRICAL SYSTEM:WIRING

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can resul...

22V360000 May 20, 2022 COMMUNICATION: AUTO CRASH NOTIFICATION

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software...

22V281000 Apr 27, 2022 BACK OVER PREVENTION:DISPLAY FUNCTION

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error....

22V131000 Mar 8, 2022 SUSPENSION:FRONT:SPRINGS:TORSION BAR

Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.

22V073000 Feb 9, 2022 EQUIPMENT:OTHER:LABELS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these...

21V934000 Dec 1, 2021 STRUCTURE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.

21V933000 Dec 1, 2021 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender lin...

21V779000 Oct 6, 2021 ELECTRICAL SYSTEM:WIRING

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause ...

21V513000 Jul 7, 2021 SEAT BELTS:REAR/OTHER:RETRACTOR

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The sea...

21V410000 Jun 2, 2021 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been route...

21V411000 Jun 2, 2021 ELECTRICAL SYSTEM:SOFTWARE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or r...

Complaints

Showing 20 of 146
Jan 6, 2026 Electrical System

Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures...

Jan 6, 2026 Unknown Or Other

Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures...

Jan 6, 2026 Equipment

Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures...

Jan 6, 2026 Electrical System

Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures...

Jan 6, 2026 Unknown Or Other

Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures...

Jan 6, 2026 Equipment

Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures...

Oct 18, 2025 Structure

Sprinter hood came unlatched and flew up smashing the windshield. Luckily we were able to pull over safely.

Oct 18, 2025 Structure

Sprinter hood came unlatched and flew up smashing the windshield. Luckily we were able to pull over safely.

Oct 15, 2025 Unknown Or Other

While driving in the freeway, the crosswind assist feature over-engaged and skewed the vehicle dangerously while also drastically slowing the vehicle and causing a hazardous near collision with the following vehicle. The system is way too aggressive and cannot be turned off or desensitized.

Oct 15, 2025 Unknown Or Other

While driving in the freeway, the crosswind assist feature over-engaged and skewed the vehicle dangerously while also drastically slowing the vehicle and causing a hazardous near collision with the following vehicle. The system is way too aggressive and cannot be turned off or desensitized.

Oct 6, 2025 Electrical System

I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button ...

Oct 6, 2025 Lane Departure

I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button ...

Oct 6, 2025 Electrical System

I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button ...

Oct 6, 2025 Lane Departure

I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button ...

Aug 26, 2025 Power Train

CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the sta...

Aug 26, 2025 Service Brakes

CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the sta...

Aug 26, 2025 Power Train

CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the sta...

Aug 26, 2025 Service Brakes

CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the sta...

Aug 1, 2025 Engine

unknown

Aug 1, 2025 Engine

unknown

Jul 5, 2025 Forward Collision Avoidance

Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.

Jul 5, 2025 Lane Departure

Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.

Jul 5, 2025 Forward Collision Avoidance

Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.

Jul 5, 2025 Forward Collision Avoidance

Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.

Jul 5, 2025 Lane Departure

Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.

Jul 5, 2025 Forward Collision Avoidance

Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.

Jun 6, 2025 Service Brakes

The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area sho...

Jun 6, 2025 Forward Collision Avoidance

The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area sho...

Jun 6, 2025 Forward Collision Avoidance

The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area sho...

Jun 6, 2025 Service Brakes

The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area sho...

Jun 6, 2025 Forward Collision Avoidance

The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area sho...

Jun 6, 2025 Forward Collision Avoidance

The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area sho...

May 29, 2025 Unknown Or Other

The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.

May 29, 2025 Lane Departure

The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.

May 29, 2025 Unknown Or Other

The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.

May 29, 2025 Lane Departure

The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.

Mar 5, 2025 Unknown Or Other

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes deale...

Mar 5, 2025 Steering

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes deale...

Mar 5, 2025 Lane Departure

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes deale...

Mar 5, 2025 Unknown Or Other

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes deale...

Mar 5, 2025 Steering

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes deale...

Mar 5, 2025 Lane Departure

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes deale...

Nov 25, 2024 Visibility

Purchased CPO certified Mercedes-Benz 2021 Sprinter Rv Van that was sold to me by Mercedes-Benz of S. Orlando Florida with illegal window and windshield tint and when I complained they stated it’s buyer’s responsibility to pay for removing once it’s sold. It’s a safety hazard as it was extre...

Nov 25, 2024 Visibility

Purchased CPO certified Mercedes-Benz 2021 Sprinter Rv Van that was sold to me by Mercedes-Benz of S. Orlando Florida with illegal window and windshield tint and when I complained they stated it’s buyer’s responsibility to pay for removing once it’s sold. It’s a safety hazard as it was extre...

Nov 10, 2024 Structure

We purchased a 2021 mb sprinter Van, modified up fitted as a RV with 15842 miles from MBSO Orlando on June 26th 2024. In Idaho on the freeway we were pulled over for illegal tint and while we were not ticketed after reviewing the purchase agreement. He warned us to be careful driving especially at n...

Nov 10, 2024 Unknown Or Other

We purchased a 2021 mb sprinter Van, modified up fitted as a RV with 15842 miles from MBSO Orlando on June 26th 2024. In Idaho on the freeway we were pulled over for illegal tint and while we were not ticketed after reviewing the purchase agreement. He warned us to be careful driving especially at n...

Nov 10, 2024 Structure

We purchased a 2021 mb sprinter Van, modified up fitted as a RV with 15842 miles from MBSO Orlando on June 26th 2024. In Idaho on the freeway we were pulled over for illegal tint and while we were not ticketed after reviewing the purchase agreement. He warned us to be careful driving especially at n...

Nov 10, 2024 Unknown Or Other

We purchased a 2021 mb sprinter Van, modified up fitted as a RV with 15842 miles from MBSO Orlando on June 26th 2024. In Idaho on the freeway we were pulled over for illegal tint and while we were not ticketed after reviewing the purchase agreement. He warned us to be careful driving especially at n...

Sep 9, 2024 Structure

The side door will not open. Either the cable part of the mechanism gets stretched or the rubber tensioners need adjustment or the plastic cable hub becomes detached to the point where neither the interior passengers or someone outside can let the passengers out. Videos discussing this issue have ...

Sep 9, 2024 Structure

The side door will not open. Either the cable part of the mechanism gets stretched or the rubber tensioners need adjustment or the plastic cable hub becomes detached to the point where neither the interior passengers or someone outside can let the passengers out. Videos discussing this issue have ...

Jul 28, 2024 Suspension

The Cross Wind Assist system when it activates, can be so violent it will almost throw the van into another lane. So far, we have been lucky to not overreact to the system and crash. It is VERY SCARY driving - especially wise open spaces like West Texas .

Jul 28, 2024 Suspension

The Cross Wind Assist system when it activates, can be so violent it will almost throw the van into another lane. So far, we have been lucky to not overreact to the system and crash. It is VERY SCARY driving - especially wise open spaces like West Texas .

Jul 24, 2024 Visibility/wiper

The windshield wipers malfunction. The windshield wipers turn on when using the turn signals and do not turn off when switched off. The manufacturer suggests disconnecting the fuse - safety issue is they are distracting when on continuous. The problem started with wipers operating only when the ...

Jul 24, 2024 Visibility/wiper

The windshield wipers malfunction. The windshield wipers turn on when using the turn signals and do not turn off when switched off. The manufacturer suggests disconnecting the fuse - safety issue is they are distracting when on continuous. The problem started with wipers operating only when the ...

Jun 13, 2024 Unknown Or Other

Smog test failed California smog test due to the OBD 02 sensor (exhaust engine sensor) not being ready. Despite our efforts, including driving over 1000 miles and following Mercedes recommended drive cycle steps repeatedly, the issue persists. So far, we have contacted the Mercedes dealer several ti...

Jun 13, 2024 Unknown Or Other

Smog test failed California smog test due to the OBD 02 sensor (exhaust engine sensor) not being ready. Despite our efforts, including driving over 1000 miles and following Mercedes recommended drive cycle steps repeatedly, the issue persists. So far, we have contacted the Mercedes dealer several ti...

Apr 5, 2024 Seats

Tether strap bar for a car seat was only tack welded on and snapped off when I tried attaching the car seat straps.

Apr 5, 2024 Seats

Tether strap bar for a car seat was only tack welded on and snapped off when I tried attaching the car seat straps.

Jan 22, 2024 Electrical System 20,000 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigat...

Jan 22, 2024 Air Bags 20,000 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigat...

Jan 22, 2024 Electrical System 20,000 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigat...

Jan 22, 2024 Air Bags 20,000 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigat...

Jan 19, 2024 Seats

This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideways and reach down with your foot to the step. On the seat which is attached to the metal frame there is a plastic piece which holds the seat switch, which is held on by a plastic plu...

Jan 19, 2024 Seats

This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideways and reach down with your foot to the step. On the seat which is attached to the metal frame there is a plastic piece which holds the seat switch, which is held on by a plastic plu...

Dec 16, 2023 Forward Collision Avoidance

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for ...

Dec 16, 2023 Forward Collision Avoidance

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for ...

Dec 16, 2023 Lane Departure

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for ...

Dec 16, 2023 Forward Collision Avoidance

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for ...

Dec 16, 2023 Forward Collision Avoidance

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for ...

Dec 16, 2023 Lane Departure

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for ...

Nov 12, 2023 Forward Collision Avoidance

Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the van to a complete stop and putting it into park with the parking brake engaged while on the tracks. No object or vehicle was in the path of the van or anywhere nearby. Cargo slid forwa...

Nov 12, 2023 Forward Collision Avoidance

Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the van to a complete stop and putting it into park with the parking brake engaged while on the tracks. No object or vehicle was in the path of the van or anywhere nearby. Cargo slid forwa...

Sep 19, 2023 Service Brakes

The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what hap...

Sep 19, 2023 Service Brakes

The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what hap...

Aug 18, 2023 Electrical System 200 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat turned backwards, the contact observed exposed wires that were indented. The vehicle was taken to a dealer where it was diagnosed and determined that the wiring harness needed to be...

Aug 18, 2023 Electrical System 200 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat turned backwards, the contact observed exposed wires that were indented. The vehicle was taken to a dealer where it was diagnosed and determined that the wiring harness needed to be...

Jul 2, 2023 Forward Collision Avoidance

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs,...

Jul 2, 2023 Forward Collision Avoidance

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs,...

Jul 2, 2023 Forward Collision Avoidance

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs,...

Jul 2, 2023 Forward Collision Avoidance

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs,...

Jul 2, 2023 Forward Collision Avoidance

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs,...

Jul 2, 2023 Forward Collision Avoidance

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs,...

Apr 4, 2023 Fuel/propulsion System

At high altitudes and / or cold weather, the vehicle will not move at all until it runs for about 5 to 10 minutes. It starts and revs just fine in neutral, but once you put it into drive, the throttle completely stops responding. This is a well known issue that Mercedes has chosen to do nothing abou...

Apr 4, 2023 Fuel/propulsion System

At high altitudes and / or cold weather, the vehicle will not move at all until it runs for about 5 to 10 minutes. It starts and revs just fine in neutral, but once you put it into drive, the throttle completely stops responding. This is a well known issue that Mercedes has chosen to do nothing abou...

Mar 14, 2023 Engine

Engine throttle does not respond to input from accelerator pedal.

Mar 14, 2023 Power Train

Engine throttle does not respond to input from accelerator pedal.

Mar 14, 2023 Engine

Engine throttle does not respond to input from accelerator pedal.

Mar 14, 2023 Power Train

Engine throttle does not respond to input from accelerator pedal.

Mar 3, 2023 Engine

Driving at an elevation of 6,200' the check engine light illuminated with code P012C "Turbocharger/Supercharger Inlet Pressure Sensor Circuit Low". Shortly after the van went into "limp home" mode with no turbocharger input. Minimal acceleration. Almost resulted in accident since I couldn't safely r...

Mar 3, 2023 Engine

Driving at an elevation of 6,200' the check engine light illuminated with code P012C "Turbocharger/Supercharger Inlet Pressure Sensor Circuit Low". Shortly after the van went into "limp home" mode with no turbocharger input. Minimal acceleration. Almost resulted in accident since I couldn't safely r...

Feb 2, 2023 Electrical System

Error Message: "Service Required: Do Not Shift Gears, Visit Dealer" The 2021 Sprinter Van indeed would not shift gears and I was stranded. I was finally able to be towed two days later to a Mercedes Benz dealership. The technician noted corrosion in the EIS unit and replaced. It appears to be a know...

Feb 2, 2023 Electrical System

Error Message: "Service Required: Do Not Shift Gears, Visit Dealer" The 2021 Sprinter Van indeed would not shift gears and I was stranded. I was finally able to be towed two days later to a Mercedes Benz dealership. The technician noted corrosion in the EIS unit and replaced. It appears to be a know...

Nov 17, 2022 Parking Brake

The contact stated their company owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that the gear shifter was shifted into park(P) and the parking brake erroneously activated; however, the vehicle rolled forward as if the gear shifter was in drive(D). The contact depressed the brake pedal a...

Nov 17, 2022 Power Train

The contact stated their company owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that the gear shifter was shifted into park(P) and the parking brake erroneously activated; however, the vehicle rolled forward as if the gear shifter was in drive(D). The contact depressed the brake pedal a...

Nov 17, 2022 Parking Brake

The contact stated their company owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that the gear shifter was shifted into park(P) and the parking brake erroneously activated; however, the vehicle rolled forward as if the gear shifter was in drive(D). The contact depressed the brake pedal a...

Nov 17, 2022 Power Train

The contact stated their company owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that the gear shifter was shifted into park(P) and the parking brake erroneously activated; however, the vehicle rolled forward as if the gear shifter was in drive(D). The contact depressed the brake pedal a...

Oct 26, 2022 Vehicle Speed Control

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understan...

Oct 26, 2022 Forward Collision Avoidance

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understan...

Oct 26, 2022 Forward Collision Avoidance

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understan...

Oct 26, 2022 Vehicle Speed Control

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understan...

Oct 26, 2022 Forward Collision Avoidance

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understan...

Oct 26, 2022 Forward Collision Avoidance

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understan...

Sep 21, 2022 Engine

I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator.

Sep 21, 2022 Fuel/propulsion System

I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator.

Sep 21, 2022 Power Train

I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator.

Sep 21, 2022 Engine

I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator.

Sep 21, 2022 Fuel/propulsion System

I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator.

Sep 21, 2022 Power Train

I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator.

Sep 19, 2022 Engine

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

Sep 19, 2022 Fuel/propulsion System

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

Sep 19, 2022 Power Train

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

Sep 19, 2022 Engine

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

Sep 19, 2022 Fuel/propulsion System

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

Sep 19, 2022 Power Train

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

Jun 22, 2022 Electrical System 54,000 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving at an unknown speed, the air conditioning system failed to function properly. The contact pulled over and looked underneath the vehicle and noticed that the alternator belt and serpentine belts were not properly se...

Jun 22, 2022 Electrical System 54,000 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving at an unknown speed, the air conditioning system failed to function properly. The contact pulled over and looked underneath the vehicle and noticed that the alternator belt and serpentine belts were not properly se...

Apr 6, 2022 Air Bags

This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for ...

Apr 6, 2022 Electrical System

This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for ...

Apr 6, 2022 Seats

This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for ...

Apr 6, 2022 Air Bags

This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for ...

Apr 6, 2022 Electrical System

This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for ...

Apr 6, 2022 Seats

This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for ...

Feb 15, 2022 Service Brakes

Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four s...

Feb 15, 2022 Forward Collision Avoidance

Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four s...

Feb 15, 2022 Forward Collision Avoidance

Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four s...

Feb 15, 2022 Service Brakes

Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four s...

Feb 15, 2022 Forward Collision Avoidance

Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four s...

Feb 15, 2022 Forward Collision Avoidance

Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. Brakes and steering impeded and distracts and startles driver. Problem confirmed by dealer without remedy. Dealer states no malfunction in system. Taken vehicle to dealer on four s...

Feb 8, 2022 Forward Collision Avoidance 3,200 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds, the vehicle would inadvertently abruptly stop every 20 minutes. The contact stated that the Forward Collision-Avoidance Automatic: Dynamic Brake Support/Brake Assist warning light would illu...

Feb 8, 2022 Forward Collision Avoidance 3,200 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds, the vehicle would inadvertently abruptly stop every 20 minutes. The contact stated that the Forward Collision-Avoidance Automatic: Dynamic Brake Support/Brake Assist warning light would illu...

Oct 22, 2021 Seat Belts

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V513000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re...

Oct 22, 2021 Seat Belts

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V513000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re...

Oct 19, 2021 Forward Collision Avoidance

My 2021 Mercedes Benz Sprinter van came equipped with Lane Keeping Assistance and Automatic Braking features that are on by default every time the engine is started. There is no way for an owner or a Mercedes Benz technician to have the safety feature set to remain off until the driver chooses to e...

Oct 19, 2021 Lane Departure

My 2021 Mercedes Benz Sprinter van came equipped with Lane Keeping Assistance and Automatic Braking features that are on by default every time the engine is started. There is no way for an owner or a Mercedes Benz technician to have the safety feature set to remain off until the driver chooses to e...

Oct 19, 2021 Forward Collision Avoidance

My 2021 Mercedes Benz Sprinter van came equipped with Lane Keeping Assistance and Automatic Braking features that are on by default every time the engine is started. There is no way for an owner or a Mercedes Benz technician to have the safety feature set to remain off until the driver chooses to e...

Oct 19, 2021 Lane Departure

My 2021 Mercedes Benz Sprinter van came equipped with Lane Keeping Assistance and Automatic Braking features that are on by default every time the engine is started. There is no way for an owner or a Mercedes Benz technician to have the safety feature set to remain off until the driver chooses to e...

Aug 23, 2021 Lane Departure 400 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving on the highway at 65 MPH, there was construction that had directed traffic to the right side of the road. The contact stated that while driving past the construction site, the active lane departure assist warning l...

Aug 23, 2021 Lane Departure 400 mi

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving on the highway at 65 MPH, there was construction that had directed traffic to the right side of the road. The contact stated that while driving past the construction site, the active lane departure assist warning l...

Aug 16, 2021 Electrical System

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the ...

Aug 16, 2021 Back Over Prevention

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the ...

Aug 16, 2021 Electrical System

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the ...

Aug 16, 2021 Back Over Prevention

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the ...

Aug 9, 2021 Service Brakes Crash

Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Va...

Aug 9, 2021 Service Brakes Crash

Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Va...

May 4, 2021 Equipment

2021 MERCEDES BENZ SPRINTER CARGO VAN. CONSUMER WRITES IN REGARD TO BLUETOOTH SYSTEM. *LD THE CONSUMER STATED THE FEATURE USED TO ANSWER A CELLPHONE VIA BLUETOOTH WAS A SAFETY HAZARD. *JS*DT

May 4, 2021 Equipment

2021 MERCEDES BENZ SPRINTER CARGO VAN. CONSUMER WRITES IN REGARD TO BLUETOOTH SYSTEM. *LD THE CONSUMER STATED THE FEATURE USED TO ANSWER A CELLPHONE VIA BLUETOOTH WAS A SAFETY HAZARD. *JS*DT