This Problem Across All Years
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The consumer requested that their vehicle be added to NHTSA recall 21V-410 and any other applicable recalls.
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The consumer requested that their vehicle be added to NHTSA recall 21V-410 and any other applicable recalls.
EIS controle module failed and Sprinter won't restart. Happened on the freeway when I was driving
EIS controle module failed and Sprinter won't restart. Happened on the freeway when I was driving
The powertrain controller and the ignition switch module found to have water corrosion, due to moisture dripping from window condensation. This is a well-known and documented engineering/design flaw of 2019 and newer Sprinters, with the newer electronics located where they are highly susceptible to water damage from window condensation. This results in a sudden "kill" leaving passengers suddenly, unexpectedly, and without prior warning stranded, creating a serious safety issue. Possibly becoming stranded suddenly, without warning in an extreme cold or hot outdoor temperature, and in areas without cell phone reception is a serious safety concern. A tow is necessary to an authorized Mercedes Service Center. Our safety has unknowingly been put at risk, had this happened in an area of no cell reception and adverse weather conditions. Though well documented and known by Mercedes (Sprinter Source.com and Service Departments) this issue has not been escalated to a Recall level. There were no warning lamps, messages or other symptoms of the problem prior to the failure. We have since learned that this issue is not a matter of 'if it happens' but WHEN it will occur. Yet, warranty coverage is not available until until one becomes suddenly stuck and stranded with an inoperative Sprinter. Yes--this should be a Recall! Wilsonville, Oregon Mercedes Service Center says the above condition is well-known, and Mercedes has recommended a fix with a Mercedes plastic bag covering and a relocation of vulnerable electronics. Our corroded electronics were inspected and confirmed by above Wilsonville Service, and our Sprinter is currently awaiting parts for replacement, all under warranty.
The powertrain controller and the ignition switch module found to have water corrosion, due to moisture dripping from window condensation. This is a well-known and documented engineering/design flaw of 2019 and newer Sprinters, with the newer electronics located where they are highly susceptible to water damage from window condensation. This results in a sudden "kill" leaving passengers suddenly, unexpectedly, and without prior warning stranded, creating a serious safety issue. Possibly becoming stranded suddenly, without warning in an extreme cold or hot outdoor temperature, and in areas without cell phone reception is a serious safety concern. A tow is necessary to an authorized Mercedes Service Center. Our safety has unknowingly been put at risk, had this happened in an area of no cell reception and adverse weather conditions. Though well documented and known by Mercedes (Sprinter Source.com and Service Departments) this issue has not been escalated to a Recall level. There were no warning lamps, messages or other symptoms of the problem prior to the failure. We have since learned that this issue is not a matter of 'if it happens' but WHEN it will occur. Yet, warranty coverage is not available until until one becomes suddenly stuck and stranded with an inoperative Sprinter. Yes--this should be a Recall! Wilsonville, Oregon Mercedes Service Center says the above condition is well-known, and Mercedes has recommended a fix with a Mercedes plastic bag covering and a relocation of vulnerable electronics. Our corroded electronics were inspected and confirmed by above Wilsonville Service, and our Sprinter is currently awaiting parts for replacement, all under warranty.
Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.
Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign number 21V055000 (Electrical System) and 21V152000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign number 21V055000 (Electrical System) and 21V152000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.