2001 MERCURY COUGAR Fuel System, Gasoline Problems

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP AFTER MULTIPLE ATTEMPTS. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUTOFF AS THE OIL WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE FUEL SENSOR, RELAY SENSOR, FUEL INJECTION SENOR AND MULTIPLE OTHER PARTS WERE REPLACED. DESPITE MULTIPLE REPAIRS TO THE VEHICLE, THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THEY INFORMED HER THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) WHICH WAS LINKED TO HER FAILURE. A DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 116,000.

Mileage: 116,000

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT ONCE THE FUEL LEVEL REACHED A HALF TANK OF GASOLINE, THE VEHICLE HESITATED AND LOSS MOTIVE POWER WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT THE TRANS AXLE AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. COLUMBIA FORD LINCOLN HYUNDAI (700 7TH AVE, LONGVIEW, WA 98632) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.

Mileage: 136,000

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) AND TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. THE TECHNICIANS STATED THAT THEY COULD NOT COMPLETE THE REPAIR BECAUSE SHE HAD NOT EXPERIENCED THE FAILURE. THE CONTACT STATED THAT THE FUEL SYSTEM FAILED AND SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SHE WOULD HAVE TO WAIT UNTIL THE PARTS HAD BECOME AVAILABLE. THE FAILURE MILEAGE WAS 111,000. UPDATED 12/06/12*LJ UPDATED 12/07/2012 *JS

Mileage: 111,000

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) AND TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. THE TECHNICIANS STATED THAT THEY COULD NOT COMPLETE THE REPAIR BECAUSE SHE HAD NOT EXPERIENCED THE FAILURE. THE CONTACT STATED THAT THE FUEL SYSTEM FAILED AND SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SHE WOULD HAVE TO WAIT UNTIL THE PARTS HAD BECOME AVAILABLE. THE FAILURE MILEAGE WAS 111,000. UPDATED 12/06/12*LJ UPDATED 12/07/2012 *JS

Mileage: 111,000

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 60 MPH. THE VEHICLE RESTARTED AFTER WAITING A FEW MOMENTS. THE FAILURE RECURRED ON AN INTERMITTENT BASIS AND OCCURRED MORE FREQUENTLY OVER TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE BEGAN TO RECUR APPROXIMATELY THREE MONTHS LATER. THE VEHICLE HAD NOT BEEN TAKEN BACK FOR ADDITIONAL REPAIRS. THE CONTACT ALSO STATED THAT FUEL SYSTEM FAILURES LED TO AN ALTERNATOR FAILURE, WHICH DRAINED THE VEHICLE'S BATTERY. IN ADDITION, THE CONTACT STATED THAT THE SUNROOF WAS JAMMED AND WOULD NOT LONGER OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT AFTER HAVING ROUTINE MAINTENANCE PERFORMED, THE MECHANIC ADVISED THAT THE FUEL TANK AND STRAPS WERE RUSTED AND CORRODED. THE DEALER WAS NOTIFIED WHO STATED THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200,000.

Mileage: 200,000

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED BY A LOCAL MECHANIC FOR A FUEL ODOR, THE MECHANIC FOUND THAT THE FUEL TANK AND BOTH FUEL STRAPS WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 99,000.

Mileage: 99,000

TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE ATTEMPTING TO MAKE A TURN AND/OR WHEN DRIVING FORWARD, THE VEHICLE SHUTS OFF. THE FAILURE OCCURS INTERMITTENTLY AND AT VARIOUS SPEEDS. THE VEHICLE MUST BE RESTARTED AND OPERATES NORMALLY UNTIL THE NEXT OCCURRENCE. NO WARNING LIGHTS ARE ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE WAS INCLUDED IN A RECALL FOR THE FUEL SYSTEM, GASOLINE, BUT THE CONTACT HAD THE RECALL REPAIR PERFORMED TWO YEARS AGO. THE MANUFACTURER INFORMED HER THAT SINCE THE REPAIRS WERE MADE UNDER THE RECALL, SHE WOULD BE RESPONSIBLE FOR THE COST OF THE NEW REPAIRS. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 102,000 AND CURRENT MILEAGE WAS 109,000.

Mileage: 102,000

AFTER ALL THE PROBLEMS WITH MY 2001 COUGAR I WISH I WOULD HAVE MADE A BETTER CHOICE IN WHAT VEHICLE I BOUGHT. THE ONE RECALL THAT THEY HAD ON THE FUEL PUMP I HAD TO HAVE THAT REPLACED, BUT I AM NOT SURE THEY REALLY FIXED IT BECAUSE IT STILL HESITATED WHEN I ACCELERATING . THE LOW COOLANT LIGHT ON THE DASH WENT ON IN THE WINTER TIME WHEN I FIRST STARTED THE CAR. AFTER I DRIVING A BIT THE LIGHT WILL JUST TURN OFF. SO HOW THE AM I SUPPOSE TO KNOW WHEN THERE REALLY WAS A COOLANT PROBLEM IF THE LIGHT JUST WENT ON. THEN, THE TRANSMISSION WENT OUT AT 94,000 MILES WITH NO SIGNS OF IT GOING OUT. I WAS DRIVING ON THE HIGHWAY AT 70 MPH WHEN I PRESSED ON THE GAS PEDAL AND NOTHING HAPPENED, LIKE THE CAR WAS IN NEUTRAL. I TRIED DIFFERENT GEARS AND NOTHING. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD AND HAD TO CALL A TOW TRUCK TO BRING THE CAR HOME AND COST $300.00. I HAD TO FIND A PLACE TO BRING THE CAR TO GET A NEW TRANSMISSION WHICH WAS AT A FORD DEALERSHIP. THEY SAID IT WOULD TAKE ABOUT 3 DAYS TO HAVE IT DONE, AND TURNED OUT TAKING 2 WEEKS BECAUSE THEY DIDN'T KNOW HOW TO PUT THE CORRECT TRANSMISSION IN THE BOX. THEY SENT TWO WRONG TRANSMISSIONS BEFORE FORD FINALLY GOT THE CORRECT TRANSMISSION FOR THE CAR TO THE SHOP. THIS COST ME $3,235.00. TRANSMISSIONS FAILING AT 94,000 MILES WAS RIDICULOUS CONSIDERING ALL PROPER MAINTENANCE WAS DONE WHEN IT WAS NEEDED. THERE WERE STILL OTHER PROBLEMS WITH THE CAR, BUT I COULD NOT FIT ALL THE WORDS ON THIS FORM. I DID NOT BELIEVE ANYTHING WAS DONE AT ALL, AND CUSTOMER SERVICE FROM FORD WAS TERRIBLE. THE NEXT VEHICLE I BUY MOST DEFINITELY WILL NOT BE A FORD AND PROBABLY NOT AN AMERICAN VEHICLE EITHER. WORD OF MOUTH IS VERY POWERFULLY AND PEOPLE THAT I TALK TO ABOUT COUGAR PROBLEMS WILL NEVER BE BUYING A FORD. IF ONLY FORD WOULD CARE A LITTLE AND NOT BE AFRAID TO SPEND SOME MONEY TO MAKE THEIR CUSTOMERS A LITTLE MORE PLEASED WITH THEIR PURCHASE THEN MAYBE PEOPLE WOULDN'T LOOK DOWN SO MUCH ON FORD PRODUCTS. *AK

DT: THE CONSUMER STATED THE FUEL PUMP WAS REPLACED UNDER A FORD RECALL. CONSUMER STATES THE VEHICLE IS STILL DOING THE SAME THING AS BEFORE THE FUEL PUMP WAS REPLACED. *AK

CONSUMER WAS NOT INFORMED OF TWO RECALLS ON THE 2001 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE CONSUMER REQUESTED MONEY BACK FOR THE OUT OF POCKET REPAIRS. *SC *JB

WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER TRIED TO RESTART THE VEHICLE AND WAS NOT ABLE TO DO SO. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE FUEL PUMP NEEDED TO BE REPLACED. *JB *SC

Mileage: 35,000

PROBLEMS WITH ENGINE STALLING AND FUEL PUMP. *MR THE CONSUMER REQUESTED THAT FORD REIMBURSE THE COST OF REPLACING THE DEFECTIVE PART. *SC *JB

2001 MERCURY COUGAR HAS STALLED 5 TIMES WITHIN A MONTH AND A HALF. TWICE ON THE HIGHWAY AND 3 TIMES IDLE. CAR WAS COMPLETELY SHUTTING OFF WITHOUT RESTARTING AND 2 COMPUTER CHIPS WERE REPLACED DUE TO FORD PUTTING IN A BAD CHIP. CAR IS NOW STALLING WHEN GOING AT SLOW SPEEDS OR STOPPED AND HAS BEEN IN AN INDEPENDENT SHOP 3 TIMES WITHIN A 3 WEEK PERIOD SO THE CAR IS NOW STALLING ONCE A WEEK. BRAND NEW WIRES, THROTTLE BODY, IDLE CENSOR WAS REPLACED AND IT'S STILL STALLING. SPENT A SMALL FORTUNE ON RENTAL CARS, TOW TRUCKS AND REPAIRS. FORD'S CUSTOMER SERVICE SAID THERE WAS NOTHING THAT COULD BE DONE. WILL NEVER EVER BUY AN AMERICAN CAR AGAIN!

Mileage: 49,700

REQUEST FOR REIMBURSEMENT FOR REPLACEMENT OF FUEL PUMP. *MR *SC *JB

FUEL PUMP FAILURE - FUEL PUMP HAD BEEN REPLACED PREVIOUSLY (WITH AN OEM FORD ONE), WHILE DRIVING ON I95 NEAR DC IN HEAVY TRAFFIC, PUMP DIED, CAUSING CAR TO STALL, ALMOST CAUSING A MULTI CAR ACCIDENT WHILE TRYING TO MERGE THRU TRAFFIC TO REACH THE BREAKDOWN LANE. DEALER REPLACED FUEL PUMP (52,000 MILES). NOW AT 61,000 THE PUMP IS DYING AGAIN. *LA

Mileage: 52,000

SMELL GAS FUMES, GAPS AROUND SUNROOF, FRONT WHEEL AREA LOUD NOISES WHEN TURNING,BACK WINDOW NOT SEALED, BRAKE LIGHTS DON'T ALWAYS WORKS, DIM LIGHTS NOT BRIGHT ENOUGH TO SEE. *AK

FUEL SMELL WAS COMING FROM INSIDE OF VEHICLE THROUGH THE VENTS. DEALERSHIP WAS AWARE OF PROBLEM.*AK

CONSUMER COULD SMELL GAS COMING THROUGH VENTS. FUEL WAS ALSO LEAKING ON GROUND. VEHICLE IS CURRENTLY AT DEALER, BEING INSPECTED. *AK