2000 MERCURY GRAND MARQUIS Visibility Problems

The contact owns a 2000 Mercury Grand Marquis. The contact stated that after turning off the windshield wipers, the wiper arms stopped in the middle of the windshield and became inoperable. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle had experienced the failure mentioned in NHTSA Campaign Number: 00V138000 (Visibility). The dealer was not contacted and notified of the failure. The manufacturer was contacted and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA for assistance. The failure mileage was 150,000.

Mileage: 150,000

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 25 MPH WHEN THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 00V138000(VISIBILITY:WINDSHIELD WIPER/WASHER). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 30 MPH, THE WINDSHIELD WIPERS FAILED. SHE WAS ABLE TO DRIVE HOME SAFELY. A MECHANIC FROM A REPAIR FACILITY ADVISED HER TO CALL THE DEALER IN REFERENCE TO RECALL # 00V138000(VISIBILITY:WINDSHIELD WIPER/WASHER). AN APPOINTMENT WAS SET WITH THE DEALER FOR 01/04/2010. THE CURRENT MILEAGE WAS 84,108. THE FAILURE MILEAGE WAS APPROXIMATELY 84,090.

Mileage: 84,090

DT*: THE CONTACT STATED THE WINDSHIELD WIPERS WERE REPAIRED PREVIOUSLY UNDER RECALL. LAST SATURDAY THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THERE IS A RECALL, #00V138000 CONCERNING THE WINDSHIELD WIPER/WASHER HOWEVER; THE RECALL DID NOT CORRECT THE PROBLEM. THE DEALER HAS NOT BEEN CONTACTED AND THE VEHICLE HAS NOT BEEN REPAIRED. UPDATED 03/09/06. *JB

Mileage: 57,552

DT: THE CONTACT STATED VEHICLE WAS REPAIRED UNDER RECALL 00V138000 CONCERNING THE WINDSHIELD WIPER CONTROL MODULE IN AUGUST 2000. THE WINDSHIELD WIPER CONTROL MODULE. THE PROBLEM RECURRED. WHILE THE CONTACT'S WIFE WAS DRIVING HOME FROM WORK THE WINDSHIELD WIPERS STOPPED WORKING. THE REPAIRS WILL BE MADE AT THE CONTACT'S EXPENSE.*AK

Mileage: 73,825

THE BLOWER MOTOR ON MY GRAND MARQUIS LS BECAME INOPERATIVE. AFTER TROUBLESHOOTING THE PROBLEM, MY SERVICE PROVIDER DETERMINED THAT THE BLOWER MOTOR SPEED CONTROLLER WAS THE SOURCE OF THE PROBLEM. THEY PROCEEDED TO ORDER A NEW ONE, AND WERE INFORMED THAT THIS ITEM WAS ON NATIONWIDE BACKOREDER AND THEY HAD NO IDEA WHEN A NEW ONE COULD BE OBTAINED. THIS TELLS ME THAT THERE MUST BE A SIGNIFICANT NUMBER OF GRAND MARQUIS AUTOS WITH THE SAME PROBLEM. IT IS A SAFETY CONCERN BECAUSE THERE WOULD BE FOGGING OF THE WINDOWS DURING INCLEMENT WEATHER AND NO MEANS TO CLEAR THEM. IF THIS MODULE HAS AN EXCESSIVE FAILURE RATE, THE ITEM SHOULD BE PLACE ON A RECALL LIST.

Mileage: 47,530

THE WIPER CONTROL MODULE FAILED IN A BLIZZARD, AN EXTREMELY DANGEROUS SITUATION. WHAT BOTHERS ME THE MOST IS THAT THIS WIPER CONTROL MODULE WAS THE SUBJECT OF A RECALL. I COMPLIED WITH THE RECALL AND HAD THE MODULE REPLACED. BUT IT'S OBVIOUS TO ME THAT FORD EITHER DID NOT REPLACE THE PART OR JUST PUT ANOTHER DEFECTIVE PART INTO MY CAR. WHAT GOOD IS A RECALL IF THE REPLACEMENT PART IS ALSO DEFECTIVE? THE SPECIFIC RECALL WAS 00S09 MAY 2000 RECALL - WIPER CONTROL MODULE REPLACEMENT MY SITUATION WAS EXACTLY AS DESCRIBED IN THE RECALL. THE WIPERS FAILED WITHOUT WARNING IN HEAVY SNOW (THUS HEAVY LOAD ON THE WIPERS). AGAIN, A VERY DANGEROUS SITUATION. *LA

Mileage: 58,000

THERE WAS A FAILURE IN THE POWER OPERATED WINDOW MODULE/SWITCH THAT CAUSED THE WINDOWS TO MALFUNCTION. THERE IS A TSB 637533 FOR THIS ISSUE. *NLM WHEN THE SWITCH WAS OPERATED ON THE DRIVER'S SIDE FOR THE PASSENGER SIDE WINDOW, THE DRIVERS SIDE WINDOW WOULD ALSO OPENED/CLOSED. THIS WAS AN INTERMITTENT PROBLEM AT FIRST THEN OVER TIME BECAME PROGRESSIVELY WORSE. THE MANUFACTURER WAS NOTIFIED BUT HAS NOT CONTACTED THE CONSUMER ABOUT THE PROBLEM. *SCC *NLM

Mileage: 30,000

WINDSHIELD IS CRACKED. DEALER NOTIFIED. *AK

WHEN THE VEHICLE IS STARTED, AN UNUSUAL NOISE OCCURS IN ENGINE, ESPECIALLY IN THE MORNING, THEN GRADUALLY GETS LOUDER/MORE FREQUENT. ONE DAY IN PARTICULAR, THE VEHICLE WAS PARKED(HOT WEATHER), AND WHEN THE VEHICLE WAS STARTED, THE NOISE STARTED AGAIN, AND WAS EXTREMELY LOUD/DISTRACTING TO OTHERS. THE DEALER CANNOT DUPLICATE, STATING THAT ALL THE MODELS SOUND THIS WAY AND IS THE TIMING CHAIN. *AK OTHER PROBLEMS ARE AS FOLLOWED: RADIO STATIC/WINDOW STATIC-WHEN THE IGNITION IS ON(MAY BE A LOOSE WIRE, AND WHEN THE BRAKES ARE APPLIED, IT ENGAGES THE BRAKE LIGHT SWITCH. THE CONSUMER REQUESTS THAT THE PROBLEM(S) ARE FIXED BEFORE THE WARRANTY EXPIRES. SCC

ON FIRST LONG TRIP IN NEW CAR, EXPERIENCED A LOUD VIBRATION COMING FROM THE DRIVERS SIDE WINDSHIELD WHENEVER APPROACHED 70 MPH. RETURNED TO DEALER THAT OCTOBER, 2000. RETURNRD THE VEHICLE TO DEALER IN DEC, 2001 WITH SAME NOISE. DEALER SAID HE COULD NOT REPEAT NOISE. TOOK BACK IN A WK LATER. SAME RESPONSE, COULD NOT REPEAT. STILL CONTINUES, OFF & ON TO VIBRATE LOUDLY AT 70 MPH. HAVE ALSO NOW INCURRED PAINT STARTING TO BUBBLE ON ROOF OF CAR. *AK

WHILE DRIVING IN A RESIDENTAL NEIGHBORHOOD, SUDDENLY & WITHOUT ANY WARNING THE LEFT SIDE MIRROR FELL OUT OF THE MOUNT & BROKE. I ALSO HAVE KNOWLEDGE NOW OF THE EXACT SAME THING HAPPENING TO 2 OTHER PEOPLE. ONE DRIVES A FORD TARUS & THE OTHER DRIVES A MERCURY GRAND MARQUIS.*AK

WHEN VEHICLE APPROACHES 50+ MPH WINDSHIELD BEGINS TO VIBRATE VERY LOUDLY. VIBRATION LASTS FOR APPROXIMATELY 15-20 SECONDS. DEALERSHIP IS LOOKING AT PROBLEM, BUT AS OF YET FOUND NOTHING OR SEEN DEFECT OCCURRING. *AK THE DEALER RESEALED THE WIND SHIELD AND REPLACED THE DRIVER SIDE FRONT WINDOW AS WELL. *YH

EDURING A 500 MILE TRIP ON 7/24 IN THE RAIN WITH LIGHTS ON THE CONTROL BUTTONS ON THE AIRCONDITE\EATER CONTROL PANEL GOT VERY HOT. I WOULD TURN OFF THE LIGHTS AND THE PANEL WOULD COOL DOWN. I REPORTED THIS PROBLEM AT YOU 1-800-392-3673 ON 7/29. I'VE HAD THE AUTO TO CRANBERRY DEALER AND DEMOR'S IN PITTSBURGH AND HAVE BEEN TOLD THAT NOTHING CAN BE DONE. I'VE ALSO SENT A LETTER TO FORD AND E-MAILED NHTSA 9/24 REGARDING THIS PROBLEM. PLEASE HELP.!!!!!*AK

THE SUN GLARE THE WINDSHIELD GLASS BLOCKED THE DRIVER'S VISION. YH