2002 MERCURY GRAND MARQUIS Problems & Recalls
Detailed safety information and owner complaints
Problem Breakdown
Compare to Other Years
Common Problems
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-...
The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to st...
Mileage: 58,000
The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to st...
Mileage: 58,000
The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to st...
Mileage: 58,000
The contact owns a 2002 Mercury Grand Marquis. The contact stated that after securely latching the seat belt, the driver's side front and passenger's side front seat belt buckles unintendedly unlatched. There were no warning lights illuminated. The contact stated that the failure was related to NHTS...
Mileage: 100,000
For sometime now the Headlights on my 2002 Mercury Grand Marquis appear to fade or dim soon after turning them on; giving the impression they are losing power and about to fail. I live in the mountains and am very familiar with each and every turn I See on the roads I travel. You See that Is The...
?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked ...
?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked ...
?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked ...
2002 MERCURY GRAND MARQUIS. CONSUMER STATED THAT WHILE DRIVING VEHICLE THEY HAD NO CONTROL OVER STEERING. *LD THE CONSUMER STATED WHILE MAKING A RIGHT TURN AT A TRAFFIC LIGHT, THE STEERING WENT OUT. THE DEALER STATED THE COUPLER BOLT, CLOCK SPRING, COVER AND CONTACT PLATE WERE MISSING AND REPLACE...
I WAS DRIVING ON A 2 LANE HIGHWAY WHEN I RAN OVER SOME BUMPS IN THE ROAD. THE STEERING WHEEL WENT RIGHT AND LEFT SEVERAL TIMES, I WAS AFRAID I WAS GOING TO LOSE CONTROL OF MY CAR. I FOUND A RECALL ABOUT THIS SAME THING. TELL ME WHAT I NEED TO DO TO GET THIS SITUATION FIXED. ALSO, THE WINDSHIE...
Mileage: 76,000
I WAS DRIVING ON A 2 LANE HIGHWAY WHEN I RAN OVER SOME BUMPS IN THE ROAD. THE STEERING WHEEL WENT RIGHT AND LEFT SEVERAL TIMES, I WAS AFRAID I WAS GOING TO LOSE CONTROL OF MY CAR. I FOUND A RECALL ABOUT THIS SAME THING. TELL ME WHAT I NEED TO DO TO GET THIS SITUATION FIXED. ALSO, THE WINDSHIE...
Mileage: 76,000
SEAT BELT WON'T STAY FASTENED AND THE STEERING CREAKS
Mileage: 147,400
SEAT BELT WON'T STAY FASTENED AND THE STEERING CREAKS
Mileage: 147,400
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (888) ...
Mileage: 72,234
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (888) ...
Mileage: 72,234
THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES
Mileage: 87,934
THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES
Mileage: 87,934
THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES
Mileage: 87,934
THE SEAT BELTS WILL NOT STAY ATTACHED. YOU CAN PUT THEM ON AND THEY APPEAR TO BE LOCKED IN AND YOU CAN PULL ON THEM TO SEE IF THEY ARE ATTACHED AND THEY APPEAR TO ATTACH BUT THEN WHILE JUST SITTING, THEY MAY POP-OFF YOU AND BECOME DISENGAGED LEAVING YOU WITHOUT YOUR SEAT BELT ON YOU. THIS CAN OCCU...
Mileage: 140,000
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A PREMATURE FAILURE IN WHICH THERE WAS AN INTERNAL CRACK ON THE INTAKE MANIFOLD, WHICH CAUSED WATER INTRUSION THAT AFFECTED OTHER COMPONENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED ...
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A PREMATURE FAILURE IN WHICH THERE WAS AN INTERNAL CRACK ON THE INTAKE MANIFOLD, WHICH CAUSED WATER INTRUSION THAT AFFECTED OTHER COMPONENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED ...
BOTH BACK SEAT BELTS DON'T RETRACT AS THEY SHOULD, THE TEST WAS DONE WHEN VEHICLE IS STOPPED BUT I CHECKED MY OTHER GRANDMARQUIS OF 1997, IT HAS THE SAME ISSUE. I ALSO TOOK IT A MECHANIC AND THEY CHECKED TWO DIFFERENT BUT FORD CROWN VICTORIA, IT SNOWED THE SAME ISSUE. ALL VEHICLES WERE STATIONARY D...
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT BALL JOINTS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF ...
Mileage: 53,000
SEAT BELTS WILL NOT RETRACT AFTER USE AND ARE STUCK.
Mileage: 95,000
AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER...
Mileage: 118,575
AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER...
Mileage: 118,575
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE LCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFI...
Mileage: 6,000
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 3 MPH, A NOISE EMITTED FROM THE FRONT PASSENGER'S SIDE OF THE VEHICLE WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE FRONT RIGHT UPPER BALL JOINT AND TIE ROD END...
Mileage: 35,000
STEERING PROBLEM NHTSA # 13V385000, FORD RECALL13S08. "NOTCHY, STIFF OR BINDING" STEERING, AS IN FORD'S RECALL LETTER TO DEALERS. COVERED WERE 2005 -2011 MODELS FOR RECALL. SOLUTION: "REPLACE LOWER IMMEDIATE SHAFT, ETC. AL". MY MARQUIS IS A 2002 PURCHASED IN IL. REPUTABLE LOCAL MECHANIC ADVISED; POW...
Mileage: 89,900
I PURCHASED A SET OF BRIDGESTONE INSIGNIA SE200 5/2013 . 4MONTHS LATER I REPLACED 1 TIRE DUE TO SIDE WALL SPLITTING. TODAY 12/14/13 I REPLACED THE TIRE THAT I BOUGHT IN 9/13 FOR THE SAME PROBLEM. I CONTACTED BRIDGESTONE VIA EMAIL BUT GOT NO RESPONDS I CONTACTED THEM BY PHONE THEY TOLD ME THERE WAS R...
Mileage: 128,842
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED MAKING IT EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. T...
Mileage: 100,000
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED AS THE CONTACT ATTEMPTED A TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE...
Mileage: 111,050
LEAVING WORK, APPROXIMATELY 150 FEET FROM PARKING PLACE TO PARKING LOT EXIT INTO ROAD. WHEN BRAKING TO STOP BEFORE ENTERING ROADWAY, VEHICLE LURCHED FORWARD WITH ENGINE RACING AT A HIGH RPM. PUSHED INTO NEUTRAL UNTIL STOPPED THEN PARK WITH ENGINE STILL RACING. TURNED OFF AND SAT STILL FOR A MINUTE T...
Mileage: 50,000
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE CRUISE CONTROL NEEDED TO BE DISCONNECTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECUR...
Mileage: 85,000
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHENEVER THE AIR CONDITIONER OR CRUISE CONTROL WAS RUNNING, THE VEHICLE WOULD HAVE SUDDEN ACCELERATION FAILURES. THE FAILURE ALSO OCCURRED WHEN BRAKING TO A COMPLETE STOP. THE CONTACT STATED THAT THE VEHICLE HAD TO BE SHIFTED...
SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.). DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN ...
Mileage: 1,000
SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.). DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN ...
Mileage: 1,000
I SWERVED TO AVOID AN ANIMAL IN THE ROAD AND HIT A TELEPHONE POLE HEAD ON AT 35 MPH. MY AIR BAGS NEVER DEPLOYED. THE FRONT END OF THE CAR WAS CRUMPLED WELL INTO THE ENGINE COMPARTMENT. THE POLICE, FIRE DEPT AND EMT'S WERE ALL VERY SURPRISED THE AIR BAGS DID NOT DEPLOY. I HAVE SUSTAINED SOME INJURIES...
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT WAS AT A COMPLETE STOP WHEN THE VEHICLE ACCELERATED ABNORMALLY. THE VEHICLE CRASHED INTO A WATER HEATER IN THE CONTACT'S GARAGE. THE CONTACT DID NOT SUSTAIN ANY INJURIES BUT THERE WERE MAJOR DAMAGES TO THE FRONT END OF THE VEHICLE. THE M...
Mileage: 115,100
TL* THE CONTACT OWNED A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED HE WAS INVOLVED A ROLLOVER CRASH AND THE DRIVERS AIR BAG DID NOT DEPLOY. THE ROLLOVER WAS CAUSED BY THE VEHICLE BEING DRIVEN OFF OF THE ROADWAY. THE CONTACT DID NOT KNOW THE SPEED THAT THE VEHICLE WAS TRAVELING AT. THE VEHICLE WA...
Mileage: 130,000
DURING HEIGHT OF THE RUSH HOUR AT 4:00 PM I WAS TRAVELING ON NJ TURNPIKE AT 65 MPH IN THE MIDDLE LANE, STARTED TO HEAR A CLICKING SOUND. ALL OF A SUDDEN THE CAR'S ENGINE STOPPED, HAD NO POWER STEERING AND THE ENTIRE ELECTRICAL SYSTEM FAILED, (THE CAR'S BATTERY WAS REPLACED IN 12/2010) . DIRECTION...
Mileage: 112,000
I WAS LEAVING A SHOPPING CENTER PARKING LOT WHEN I STARTED THE CAR UP AND EVERYTHING WAS OKAY. I SHIFTED THE CAR INTO REVERSE AND IMMEDIATELY THE ENGINE STARTED TO RACE EXTREMELY FAST CAUSING THE CAR TO MOVE BACKWARDS WITH MY FOOT STILL ON THE BRAKE. I TRIED TO TURN OFF THE IGNITION, BUT I WAS TOO...
Mileage: 27,100
PLASTIC HEATER SUPPLY TUBE (LOCATED IN REAR OF PLASTIC INTAKE MANIFOLD) FAILED CAUSING ENGINE TO OVERHEAT. INTAKE MANIFOLD HAS TO BE REPLACED. *LN
Mileage: 115,000
2002 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO TWO SETS OF FAILED MICHELIN HYDROEDGE TIRES *TGW THE CONSUMER STATED HE AS WELL AS HIS PASSENGERS FELT A SLIGHT SHIMMY IN THE CAR AT LOW SPEEDS. SOON, AFTERWARDS THE SHIMMY BECAME PERCUSSIVELY WORSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE...
2002 MERCURY GRAND MARQUIS LUNGES FORWARD (INCREASE RPM @1000, AND LOUD GROWL FROM ENGINE COMPARTMENT) WHEN I LET OFF THE ACCELERATOR, I.E. APPROACHING A STOP LIGHT. ONCE I RELEASE THE BRAKE AND ACCELERATE AGAIN, ALL GOES BACK TO NORMAL. THERE IS NO "CHECK ENGINE" LIGHT, AND NO OTHER NOTABLE PROBL...
Mileage: 155,000
I HAVE A 2002 MERCURY GRAND MARQUIS. WHILE STOPPED AT A LIGHT THE VEHICLE HAS ALL OF A SUDDEN ACCELERATED AT HIGH SPEED UNCONTROLLABLY. MY HUSBAND HAD BOTH FEET ON THE BRAKES AND SHIFTED THE CAR INTO NEUTRAL AS THE REAR TIRES SPUN WILDLY WITH BLACK SMOKE ROLLING OFF OF THEM. THIS WAS TERRIFYING. ...
Mileage: 47,000
AIR BAGS ARE RENDERED INOPERATIVE BY FAILURE OF A SENSOR IN THE DRIVER'S SIDE SEAT BELT PRETENSIONER. FLASHES CODE 3-4. PART IN QUESTION IS OEM NUMBER 2W7Z54611B09AAA. FORD ADVISES THAT PART IS DISCONTINUED, NO REPLACEMENT PARTS AVAILABLE. NO OTHER EXPLANATION. THIS LEAVES TWO CHOICES: DRIVE WITHOU...
Mileage: 15,046
AIR BAGS ARE RENDERED INOPERATIVE BY FAILURE OF A SENSOR IN THE DRIVER'S SIDE SEAT BELT PRETENSIONER. FLASHES CODE 3-4. PART IN QUESTION IS OEM NUMBER 2W7Z54611B09AAA. FORD ADVISES THAT PART IS DISCONTINUED, NO REPLACEMENT PARTS AVAILABLE. NO OTHER EXPLANATION. THIS LEAVES TWO CHOICES: DRIVE WITHOU...
Mileage: 15,046
2002 MERCURY GRAND MARQUIS WITH DEFECTIVE RUBBER BOOTS ON BALL JOINTS. CONSUMER STATES THAT THE DEALER TOLD HIM THE RUBBER BOOTS ON THE BALL JOINTS AND STABILIZER LINKS WERE DETERIORATED. MECHANIC STATED THIS WAS DUE TO WEATHER, AND LACK OF VEHICLE USE. *KB
TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 12 MPH, THE BALL JOINTS ON THE PASSENGER SIDE OF THE VEHICLE FAILED. THE VEHICLE DROPPED TO THE GROUND AND MADE A HUGE NOISE. THE FRONT PASSENGER SIDE TIRE BLEW OUT AS A RESULT OF THE FAILED SUSPENSION. THE VEHICLE WAS TOWED TO AN A...
Mileage: 50,000
I HAVE A MERCURY GRAND MARQUIS YEAR 2002. THE HOOD WILL NOT CLOSE. I HAD A 1998 THE HOOD DID THE SAME THING AND THE HOOD FLEW UP ON OUR WAY BACK FROM WYOMING AND ALMOST CAUSED US TO WRECK. IT TWISTED THE HOOD KNOCKED OUT THE INTERIOR LIGHTS, BENT THE TOP OF MY CAR. THANK GOD IT DIDN'T BREAK THE ...
TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE REAR PASSENGER WINDOW WAS INOPERATIVE. SHE HAS AN ELECTRONIC POWER DEVICE THAT CONTROLS THE WINDOW, BUT IT WILL NOT ROLL UP. SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY DID NOT KNOW THE CAUSE OF THE FAILURE AND COULD N...
Mileage: 35,000
BACKED OUT OF DRIVEWAY AT A FRIENDS HOUSE AND WENT ABOUT 4 HOUSES, WHEN THE RIGHT FRONT OF THE CAR DROPPED TO THE PAVEMENT AND DUG INTO THE ASPHALT. THE CAR WAS STOPPED IMMEDIATELY AS IT WAS ONLY TRAVELING AT 10 MPH. UPON INSPECTING THE DAMAGE IT WAS DISCOVERED THAT THE LOWER BALL JOINT ON THE PASSE...
Mileage: 80,476
TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF. THE CHECK ENGINE, BATTERY, AND TRACK WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE HAD TO WAIT AN HOUR TO RESTART THE VEHICLE. AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. TH...
Mileage: 73,000
DT*: THE CONTACT STATED THE SCISSOR TYPE JACK WITH A SCREW DRIVE WAS STRIPPED ON THE FIRST 3-4 INCHES OF THE SCREW. THE JACK HAD ONLY BEEN USED 2 TIMES. THE SERVICE DEALER AND THE MANUFACTURE WERE NOTIFIED. THE SERVICE DEALER OFFERED TO SELL A REPLACEMENT JACK TO THE CONTACT.
Mileage: 52,000
DT*: THE CONTACT STATED WHILE HAVING AN OIL CHANGE AT THE DEALERSHIP, THE MECHANIC NOTICED THE PITMAN ARM WAS LOOSE AND NEEDED TO BE REPLACED. THERE WERE NO REPAIRS MADE.
Mileage: 21,000
DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBL...
Mileage: 24,998
DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBL...
Mileage: 24,998
DT: THE CONTACT STATED THE HEADLIGHTS INTERMITTENTLY STOPPED WORKING WHILE DRIVING AT NIGHT. THIS HAPPENED WITHOUT ANY PRIOR WARNING. WHEN THIS OCCURRED HE COULD HOLD THE HIGH/LOW BEAM DIMMER SWITCH UPRIGHT, AND THE HIGH BEAM LIGHTS WILL STAY ON. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER. *AK U...
Mileage: 18,600
WITHOUT ANY FOREWARNING, VEHICLE STALLED ON MAJOR HIGHWAY. UNABLE TO START. A PASSING MOTORIST SAID HE HAD SAME PROBLEM AND RESTARTED BY PUSHING RESET BUTTON IN TRUNK. WE DID AND VEHICLE STARTED. COULD HAVE BEEN DISASTROUS IF HAPPENED ON INTERSTATE WITH 18 WHEELER BEHIND. TOOK VEHICLE TO DEALER. M...
Mileage: 75,000
DT: THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THERE WAS PULSATION IN THE BRAKES. THE CONTACT STATED THREE TIMES HAD THE FRONT ROTORS TURNED, AND THE FRONT PADS REPLACED. AFTER ABOUT 1,500 MILES THE PROBLEM RECURRED. THE DEALER REPLACED THE FRONT ROTORS, BUT AFTER 2,0...
Mileage: 1,500
DT: THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THERE WAS PULSATION IN THE BRAKES. THE CONTACT STATED THREE TIMES HAD THE FRONT ROTORS TURNED, AND THE FRONT PADS REPLACED. AFTER ABOUT 1,500 MILES THE PROBLEM RECURRED. THE DEALER REPLACED THE FRONT ROTORS, BUT AFTER 2,0...
Mileage: 1,500
WHILE DRIVING SOUTH ALONG I-95 AT ABOUT 65 MPH, I FELT A SUDDEN SHUDDERING, I SLOWED DOWN TO DETERMINE IF IT WAS ROUGH PAVEMENT AND THE REAR RIGHT SIDE TIRE BLEW OUT. THESE TIRES ARE NEWLY MOUNTED, WITHIN THE PAST FIVE MONTHS BY MY FORD DEALER. I PULLED OFF THE ROAD AND HAD AAA REMOVE THE TIRE. U...
SLIGHT WHITE SMOKE APPEARING THROUGH VENTS IN AUTO. THEN WHEN WE PARKED IT EXTREME SMOKE CAME INTO VENTS FILLING PASSANGER COMPARTMENT. ALSO EXTREME WHITE SMOKE MIXED WITH BLACK CAME THROUGH VENTS BETWEEN HOOD AND WINDSHIELD. I OPENED HOOD AND IT WAS APPARENTLY BETWEEN FIREWALL & DASH. HAD TERRIBLE...
Mileage: 50,000
THE GEARS TENDED TO POP, MAKING THE VEHICLE JUMP FORWARD, AS WELL THE ENGINE LEAKING OIL, AND INCREASING THE CHANCE OF THE VEHICLE TO OVERHEAT. TAKEN TO DEALER FOR REPAIRS 4 TIMES, BUT THE PROBLEM RECURRED. CONSUMER WAS INFORMED THAT A NEW ENGINE WAS NEEDED, BUT IT WILL BE AT CONSUMER'S EXPENSE.*AK
WINDSHIELD WIPERS DO NOT FUNCTION PROPERLY, THEY WILL WIPE PART OF THE TIME THEN ATTEMPT TO SCRUB PART OF THE TIME. WHEN SCRUBBING ACTION OCCURS THERE IS A TERRIBLE NOISE AND THE WIPERS SKIP OVER PART OF THE MOISTURE LEAVING THE WINDSHIELD PARTIALLY COVERED AND IN HEAVY RAIN, CREATS AS VERY DANGERO...
WHILE DRIVING VEHICLE OFF OF CARWASH CONVEYOR, THE ENGINE RACED TO FULL SPEED. I HAD TO US BOTH FEET ON THE BRAKE, AND SHIFT INTO NEUTRAL TO STOP THE CAR. WITH THE FRONT TIRES LOCKED, THE CAR STILL ACCELLERATED OVER TWO SPEED BUMPS BEFORE STOPPING.
Mileage: 40,000
PROBLEMS WITH MY WIFE'S 2002 MERCURY GRAND MARQUIS LS NOT CRANKING AT ODD TIMES. I HAVE CRANKED UP THE CAR, AND DRIVEN IT INTO THE GARAGE, THEN GO BACK OUT A COUPLE MINUTE LATER - 15-30 MINUTES - AND THE CAR WOULD NOT CRANK. THE LAST TIME I PULLED THE CAR INTO THE GARAGE ONE EVENING AND WHEN MY WIF...
Mileage: 15,213
PROBLEMS WITH MY WIFE'S 2002 MERCURY GRAND MARQUIS LS NOT CRANKING AT ODD TIMES. I HAVE CRANKED UP THE CAR, AND DRIVEN IT INTO THE GARAGE, THEN GO BACK OUT A COUPLE MINUTE LATER - 15-30 MINUTES - AND THE CAR WOULD NOT CRANK. THE LAST TIME I PULLED THE CAR INTO THE GARAGE ONE EVENING AND WHEN MY WIF...
Mileage: 15,213
WHILE DRIVING AT 30 MPH CONSUMER HEARD A NOISE IN THE FRONT OF THE VEHICLE. IT WAS A WHISPERING AIR SOUND. *AK *MR
Mileage: 14,427
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO...
Mileage: 8,000
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO...
Mileage: 8,000
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO...
Mileage: 8,000
THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO...
Mileage: 8,000
ALL FOUR TIRES WERE REPLACED DUE TO BELT FAILURE WHICH HAD PROTRUDED THROUGH THE TIRES. *AK *JB *NLM
Mileage: 43,000
WHILE WAITING AT A STOP ENGINE STARTED TO REV TO A HIGH RATE. DRIVER SHIFTED INTO NEUTRAL TO HELP RESOLVE THE PROBLEM, WHICH FAILED. HAS BEEN IN CONTACT WITH MECHANIC, AND CAUSE OF PROBLEM HAS YET TO BE DETERMINED.*AK
Mileage: 5,500
WHILE DRIVING SUSPENSION IS VERY BOUNCY, WHICH CAUSES VEHICLE TO BECOME UNCONTROLLABLE. *AK
THE REAR PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING. MICHELIN 97SM+S/MODEL-SYMMETRY. *AK THIS CAUSED THE VEHICLE TO FISHTAIL. *SCC *JB
Mileage: 3,400
THIS IS A CONCERN AND I AM WONDERING, IF IT SHOULD IN FACT BE A COMPLAINT. I PURCHASED A 2002 MERCURY MARQUIS ON JUNE 12TH OF 2003. I WAS ASSURED THIS, AS OTHER AUTOS HAD BEEN CHECKED OUT AND IN GOOD ORDER. I AM NOW NOTICING THE IGNITION KEY SOMETIMES DOES NOT TURN WHEN I AM TRYING TO START THE CAR....
THIS IS A CONCERN AND I AM WONDERING, IF IT SHOULD IN FACT BE A COMPLAINT. I PURCHASED A 2002 MERCURY MARQUIS ON JUNE 12TH OF 2003. I WAS ASSURED THIS, AS OTHER AUTOS HAD BEEN CHECKED OUT AND IN GOOD ORDER. I AM NOW NOTICING THE IGNITION KEY SOMETIMES DOES NOT TURN WHEN I AM TRYING TO START THE CAR....
THIS IS A CONCERN AND I AM WONDERING, IF IT SHOULD IN FACT BE A COMPLAINT. I PURCHASED A 2002 MERCURY MARQUIS ON JUNE 12TH OF 2003. I WAS ASSURED THIS, AS OTHER AUTOS HAD BEEN CHECKED OUT AND IN GOOD ORDER. I AM NOW NOTICING THE IGNITION KEY SOMETIMES DOES NOT TURN WHEN I AM TRYING TO START THE CAR....
WHEN THE CONSUMER APPLIED THE BRAKE HIS FOOT ALSO HIT THE ACCELERATOR PEDAL WHICH CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE VEHICLE TURN SIGNAL WERE INOPERATIVE AND THE IGNITION KEY WAS HARD TO TURN AT TIMES. *JB *CB *NLM
Mileage: 4,093
WHEN THE CONSUMER APPLIED THE BRAKE HIS FOOT ALSO HIT THE ACCELERATOR PEDAL WHICH CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE VEHICLE TURN SIGNAL WERE INOPERATIVE AND THE IGNITION KEY WAS HARD TO TURN AT TIMES. *JB *CB *NLM
Mileage: 4,093
THE VEHICLE HAD AN ODOR. *JB
SUDDEN ACCELERATION OF VEHICLE
Mileage: 1,470
WHILE DRIVING TWO FRONT TIRES EXPERIENCED TREAD SEPARATION (P225/60R16 ORIGINAL EQUIPMENT) . *TS *TT *NLM
Mileage: 36,000
THERE IS A CONCERN ABOUT THE SAFETY OF THE GAS TANK AND THE SIMILARITY TO THE FORD CROWN VICTORIA'S WITH THEIR REAR END ACCIDENTS, RESULTING IN A VEHICLE FIRE. *JG *SCC
NO SUMMARY. DT
CONSUMER STATES THAT THE BRAKE PEDEL IS TO CLOSE TO THE ACCELERATION PEDEL. TS
WHILE TRAVELING HIGHWAY SPEEDS VARIYING 65-70 MPH, THE RIGHT REAR TIRE FAILED DUE TO TREAD SEPERATION WITH NO WARNING. THE TIRE WAS MADE BY MICHELIN WITH THE SIZE BEING P22560R16. PLEASE DESCRIBE DETAILS. NLM
CRUISE CONTROL WAS SET AT 65MPH ON THE VEHICLE. CRUISE CONTROL WOULD NOT DISENGAGE MANUALLY OR WHEN BRAKE PEDAL WAS APPLIED. SPEED INCREASED TO 75MPH BEFORE EMERGENCY BRAKE WAS APPLIED TO STOP VEHICLE. MERCURY DEALER WAS NOTIFIED. *AK *SCC
WHEN PRESSING ACCELERATOR PEDAL IT STICKS.*AK CONSUMER STATES THAT THE ACCELERATOR STUCK ON 2 OCCASIONS DUE TO DEFECTIVE THROTTLE BODY SYSTEM, THROTTLE BODY WAS REPLACED. *SLC
SERPENTINE BELT BROKE OFF WHILE CONSUMER WAS DRIVING, CAUSING STEERING, BRAKES, AND A FEW OTHER PARTS ON VEHICLE TO MALFUNCTION. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. *AK
WHEN THE CAR WAS PUT IN REVERSE THE CAR STARTED BACK AT A RAPID SPEED BEFORE THE GAS PEDAL WAS DEPRESSED. LATER FOUND THAT THE PEDAL WAS BROKEN AND THE SPRING MISSING, MAKING THE PEDAL ALMOST TOUCH THE BOTTOM OF THE DASH.*AK
WHILE PUTTING VEHICLE IN GEAR VEHICLE SPED UP WITHOUT CONSUMER APPLYING PRESSURE TO ACCELERATOR. VEHICLE WAS TOTALED. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK THE DEALER STATED THAT THEY WERE WAITING TO HEAR FROM FORD ON THE ENGINE VIBRATION PROBLEM. CONSUMER WAS GETTING TH...
THE CARS EXHIBITS PROBLEM DESCRIBED IN BULLETIN 15415 SB630431. DEALER CLAIMED IT WAS EXHAUST VIBRATION. THEY REALIGNED THE EXHAUST. THIS DID NOTHING TO CORRECT. THE DEALER CLAIMS IT MUST BE THE WAY I DRIVE SINCE ALL THE OTHERS ON THE LOT ARE JUST LIKE. *AK
THE TRANSMISSION WAS REPLACED. THE VIRBRATION/SHUDDER CONTINUES. THE GOING INTO REVERSE PROBLEM APPEARS TO BE SOLVED.*AK
THE VEHICLE CAUGHT FIRE WHILE IT WAS PARKED AND THE CAUSE HAS NOT BEEN DETERMINED YET. (ENCOMPASS INSURANCE) *YH
VEHICLE ACELLERATED WITHOUT PRIOR WARNING. HE APPLIED BRAKES TO GAIN CONTROL OF VEHICLE, BUT BRAKES FAILED TO STOP VEHICLE. DEALERSHIP WAS AWARE OF PROBLEM.*AK
VEHICLE ACELLERATED WITHOUT PRIOR WARNING. HE APPLIED BRAKES TO GAIN CONTROL OF VEHICLE, BUT BRAKES FAILED TO STOP VEHICLE. DEALERSHIP WAS AWARE OF PROBLEM.*AK
VEHICLE DIDN'T HAVE SWAY BAR. WHEN CONSUMER CALLED FORD THEY STATED ALL 2002 MODEL VEHICLES SHOULD HAVE SWAY BARS. CONSUMER WAS IN ACCIDENT. CONTACTED DEALER, AND DEALER STATED SOME VEHICLES DO, AND SOME VEHICLES DON'T HAVE SWAY BARS. PLEASE ADD VIN#. *AK