2004 MERCURY GRAND MARQUIS Exterior Lighting Problems

The contact owns a 2004 Mercury Grand Marquis. The contact received NHTSA Campaign Number: 15V861000 (Exterior Lighting). The contact stated that while driving at night, the headlights were flickering and became inoperable. Occasionally, the headlights operated as designed. There were no warning lights illuminated. The contact called the local dealer and was informed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact was an independent mechanic and used a module assembly repair kit to repair the vehicle, but the failure reoccurred. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 116,000.

Mileage: 116,000

Auto lights stopped working. Tail lights will not come on

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, he became aware that the headlights were not functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14N01. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

The rear running lights are not working. No lights in rear of vehicle at night.

My front headlights stopped working and I was driving in the dark.

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed, the exterior lighting became inoperable. The contact stated that the failure occurred at night which caused him to be on a dangerous dark road. The contact stated that due to the failure and his vision being impaired, the vehicle was driven into a ditch. The contact stated that he received several violation tickets from the local Police. The contact stated that a year ago the vehicle was serviced by the dealer under recall repair for the lighting control module. The contact stated that the failure had occurred twice after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.

Mileage: 212,000

The headlight repair has been made but now the tail and park lights work intermittently. Most of the time not working but occasionally they will come on in colder weather. I think the problem is still in the Lighting control module. First appearance was last summer and has gotten worse. No other symptoms. Hazard ,turn signals, and brake lights all still work properly. Just no tail or park lights.

The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The contact also stated that after the vehicle was returned, the driver's door latch was fractured, and the front passenger’s side headlight failed to illuminate intermittently. The contact made the dealer aware of the failure and was informed that the cost of the repair was her responsibility. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.

Mileage: 117,000

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at an undisclosed speed, the headlights and brake lights were inoperable. The vehicle was taken to an independent mechanic who diagnosed that the headlight control module switch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 164,000.

Mileage: 164,000

Light Control Module replaced by Ford dealer but having issue with lights turning off again

The lights keep coming off when I drive

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INDEPENDENTLY BECOME INOPERABLE, WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Mileage: 150,000

SOMETIMES THE HEADLIGHTS FLICK ON AND OFF WHILE DRIVING. THEN WHEN THE CAR IS TURNED OFF, THERE IS A CLICKING NOISE IN THE DRIVER SIDE DASHBOARD THAT CONTINUES UNTIL IT DRAINS THE BATTERY. ALSO, SOMETIMES THE DOOR LOCKS CYCLE OPEN OR CLOSED WHETHER THE CAR IS DRIVING OR OFF. THIS HAS HAPPENED MULTIPLE TIMES AND CAUSED ME TO REPLACE THE BATTERY, AND STILL I HAVE TO JUMP THE CAR FROM TIME TO TIME. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST FEW YEARS, BUT ONLY NOW HAVE I FOUND THIS SITE TO REPORT IT TO.

Mileage: 130,000

HEAD LIGHTS STARTED FLICKERING AND MOST OF TIME I HAD KICK AT THE LIGHTNING CONTROL MODULE TO MAKE IT WORK WHILE IN MOTION ON MAJOR HIGHWAY

Mileage: 148,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN THE FRONT HEADLAMPS, REAR TAILLAMPS, TURN SIGNALS AND DASHBOARD LIGHTS BECAME INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER VERA CHADDY (1240 BLOOMFIELD, FAIRFIELD NJ) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 147,000.

Mileage: 147,000

AFTER RECEIVING RECALL REMINDER FROM FORD ABOUT SAFETY RECALL FOR HEADLIGHTS INOPERATIVE I MADE APPOINTMENT WITH DEALER PROVIDING VIN# TO DEALER TO GET LCM ORDERED TO REPLACE IT AND IT WAS MORE THAN $500, AND VIN SPECIFIC. ARRIVED AT APPOINTMENT AND SERVICE MANAGER NOTED FORD WOULD NOT REIMBURSE THEM TO REPLACE LCM, COULD DO A REWIRE CAR PER THEIR COMPUTER INSTRUCTIONS AND SOMETHING ABOUT DIAGNOSTIC FEES, AND I NEEDED TO CONTACT FORD CUSTOMER SUPPORT TO GET A NUMBER AUTHORIZING THE DEALER TO REPLACE THE LCM AS NOTED AS REMEDY IN NHTSA 15V861000. CALLED CUSTOMER SUPPORT AND HEARD AUTOMATED MESSAGE THRU AUTOMATED CALL SYSTEM RELATED TO THEIR #15S39 THAT THEY WOULD NOTIFY WHEN PARTS ARE AVAILABLE, THIS DIDN'T SEEM CONTACTED CUSTOMER SUPPORT ONLINE NOTING ISSUE AND THEY DID NOT PROVIDE # NEEDED FOR THAT DEALER AND SUGGESTED GOING TO ANOTHER DEALER.

Mileage: 117,000

HEADLIGHTS GO OUT WHEN DRIVING. I CAN PULL BACK TO DO THE PASSING LIGHTS AND THEN COME ON WHILE I AM HOLDING IT. I CAN KICK THE LIGHTING CONTROL MODULE ABOVE THE GAS PEDAL AND SOMETIMES IT WILL COME ON WHILE I AM DRIVING. OTHER TIMES I HAVE TO PULLOVER PUT THE CAR IN PARK AND KICK TILL IT COMES BACK ON. THIS WILL HAPPEN SEVERAL TIMES

Mileage: 154,000

LCM (LIGHTING CONTROL MODULE) RECALL FROM 2015. I BOUGHT THE CAR IN MARCH OF 2016 AND THE DEALER FAILED TO TAKE ADVANTAGE OF THE RECALL BEFORE I PURCHASED THE CAR.

Mileage: 108,200

HEADLIGHTS STOP WORKING AT NIGHT AND WILL NOT COME BACK ON .ONLY HEADLIGHTS .ALL OTHER LIGHTS WORK FINE.

Mileage: 85,000

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FROM A RECALL NOTICE FROM FORD REGARDING A SAFETY ISSUE WITH THE LIGHTING CONTROL MODULE. *AS *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (CAROLINA FORD, 103 CHURCH ST, HONEA PATH, SC 29654, (888) 420-5939) AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 208,000.

Mileage: 208,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SARASOTA FORD (707 S WASHINGTON BLVD, SARASOTA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HEADLIGHTS WENT OUT ON MY CAR WHILE DRIVING HOME IN A SNOW STORM. WHEN I TOOK MY VECHILE TO PEPBOYS TO FIND OUT WHATS WRONG. THEY SAID IT WAS THE LIGHTING CONTROL MODULE THAT CAN ONLY BE REPAIRED AT FORD DEALERSHIP. THEY ALSO STATED IT WAS A RECALL ON THIS. WHEN I TOOK IT TO FORD THEY SAID THEIR WAS NO RECALL ON THE MODULE. I AM UNABLE TO DRIVE MY VECHILE, I CANT GET TO WORK. WHICH I AM IN JEOPARDY OF LOSING MY JOB. IF THIS IS ON RECALL WHY WONT FORD FIX MY CAR. IT PUT ME AND MY CHILDREN IN HARMS WAY OF ALMOST CRASHING TRYING TO MAKE IT HOME.

Mileage: 99,976

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE LIGHTING CONTROL MODULE CONCERNING NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE DEALER (AUTONATION FORD JACKSONVILLE, 10720 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 242-6499) WAS CONTACTED, BUT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION, WHICH CAUSED THE CONTACT TO APPLY THE HIGH BEAMS EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2004 GRAND MARQUIS. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR VEHICLE REPAIRS RELATED TO A SAFETY RECALL. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE REIMBURSEMENT HAD BEEN PROCESSED, BUT THE CONSUMER DID NOT RECEIVED THE PAYMENT. *JS

MY VEHICLE WAS RECALLED, AND THE RECALL NOTICE STATES GO TO ANY FORD DEALER. I WENT TO PEGUES-HURST MOTOR COMPANY 200 SPUR 63, P. O.BOX 3686 LONGVIEW, TX 75606 (903) 758-6211. THEY DID THE REPAIR, BUT WHEN I PICKED UP MY VEHICLE THE AUTO LAMP NO LONGER WORKS. I REPORTED IT THE NEXT MORNING AND THE SERVICE ADVISOR, LUIS A CAVAZOS SAID THE TECHNICIAN TERRY L. BATES, TOLD HIM IT DID NOT WORK WHEN HE DROVE IT IN TO THE BAY. I TOLD HIM THAT WAS NOT TRUE AND THAT I KNOW THAT IT WORKED WHEN I DROPPED IT OFF BECAUSE I ALWAYS KEPT MY AUTO LAMPS ON AND IT WAS DARK WHEN I LEFT MY HOME TO DRIVE TO THEIR DEALERSHIP. I ARRIVED AT THEIR DEALERSHIP AT APPROXIMATELY 6:50 AM, DECEMBER 05, 2017 AND THEIR SERVICE DEPARTMENT DOES NOT OPEN UNTIL 7:00 AM. THEIR LIGHTS WERE STILL OUT AND I WAS THE SECOND VEHICLE THERE THAT MORNING. I TOLD THE SERVICE ADVISOR THAT THE MODULE KIT THEY PUT IN MUST BE DEFECTIVE OR HE HOOKED SOMETHING UP INCORRECTLY. IN ESSENCE THEY ARE CALLING ME A LIAR, CHEAT AND SCAM ARTIST. I SPOKE TO THE SERVICE MANAGER AND I GOT THE FEELING THEY WERE NOT TAKING RESPONSIBILITY SO I LOST TRUST IN THEM AND ASKED FOR THE GENERAL MANAGER OF THE DEALERSHIP WHO WAS NOT THERE AT 10:00 AM ON THURSDAY, DECEMBER 07, 2017. I ASKED THEM TO HAVE HIM CALL ME AND THEY SAID OKAY. LATER THAT DAY I WAS TOLD HE WAS ON VACATION UNTIL MONDAY, DECEMBER 11, 2017 AND AS OF TODAY, WEDNESDAY, DECEMBER 13, 2017 I HAVE NOT HEARD FROM THEM. I HAD MY PERSONAL MECHANIC CHECK AND HE BELIEVES IT IS THE MODULE THEY PUT IN THAT CAUSES MY AUTO LAMPS TO NO LONGER WORK. THE AMBER LAMPS STILL COME ON AND THE DASH BOARD STILL LIGHTS UP AND THE DOME LIGHTS STILL COME ON WHEN I UNLOCK THE CARE WITH MY REMOTE CONTROL. THIS COMPANY IS CALLING ME A LIAR, CHEAT AND A THIEF. I NEVER HAD A PROBLEM WITH THE CAR OR MY AUTO LAMPS. I AM NOT A THIEF OR CHEAT AS THEY HAVE IMPLIED.

Mileage: 4

2004 GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO LIGHTING CONTROL MODULE SAFETY RECALL. *LD THE CONSUMER REQUESTED A REIMBUREMENT FOR THE HEADLIGHT RECALL. UPDATED 10/16/2017*JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER, INDEPENDENT MECHANIC, AND MANUFACTURER WERE NOT CONTACTED FOR PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE'S EXTERIOR LIGHTS DID NOT FUNCTION UNLESS THE TURNING SIGNAL INDICATOR WAS HELD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT PROVIDED.

Mileage: 90,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT WAS UNSURE WHEN THE RECALL NOTIFICATION LETTER WAS RECEIVED, BUT IT WAS OVER A YEAR AGO. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO OPERATE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,800. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 99,800

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 15 MPH, THE LOW BEAM HEADLIGHTS WENT OUT. THE CONTACT STOPPED AND DROVE HOME USING THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,500.

Mileage: 62,500

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. AS A RESULT, THE CONTACT STRUCK THE REAR PASSENGER SIDE BUMPER ON A GUARDRAIL. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SHOULDERS, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT VISITED HER DOCTOR. A POLICE REPORT WAS NOT FILED. NEITHER A DEALER NOR AN INDEPENDENT MECHANIC WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V860000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Mileage: 62,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). HEMPSTEAD FORD (301 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 483-7200) INDICATED THAT THEY PROVIDED THE RECALL REMEDY; HOWEVER, THE CONTACT STATED THAT THE LOW BEAMS, HIGH BEAMS, AND DAYTIME RUNNING LIGHTS FAILED TO FUNCTION. THE FAILURE PROGRESSED FOR YEARS WITH NO SOLUTION FROM THE MANUFACTURER. THE DEALER DID NOT SPECIFY WHAT PART WAS REPLACED AND INDICATED THAT THE TURN SIGNALS ALSO FAILED TO FUNCTION. THE CONTACT INFORMED THE DEALER AND SHOWED THEM THAT THE TURN SIGNALS FUNCTIONED IMPROPERLY, BUT THEY FAILED TO PROVIDE A REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR A SOLUTION. UPDATED 10/17/17*LJ *JS

Mileage: 42,846

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE CONTACT CONTACTED THE FORD DEALER, NAME AND ADDRESS WAS UNKNOWN, AND INFORMED THE CONTACT THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

JAN. 2016-I RECEIVED A LETTER FROM FORD MOTOR COMPANY SAYING THERE IS A RECALL 15S39 AND WHEN PARTS ARE AVAILABLE FORD WILL LET ME KNOW AND THE PART WILL BE REPLACED. APRIL 2017 _ I RECEIVE A LETTER FROM FORD SAYING PARTS ARE AVAILABLE, SCHEDULE AN APPOINTMENT. CALLED FLOOD FORD AND LINCOLN IN NARRAGANSETT RI WAS TOLD I HAD TO FIRST HAVE THEM DETERMINE IF A PART WAS NEEDED, THEN I WOULD HAVE TO RETURN TO HAVE THE PART REPLACED IF NEEDED. WHEN THE CAR WAS TAKEN IN TO HAVE IT REVIEWED THE VEHICLE DID NOT ENTER THE SERVICE AREA AT ALL. I WAS ASKED TO GO OUTSIDE INTO THE PARKING LOT OF THE DEALERSHIP WITH THE CLERK FROM THE COUNTER FROM SERVICE DEPARTMENT. I WAS TOLD TO GET INTO MY CAR --START IT -- AND APPLY THE BRAKE. WE WERE IN THE PARKING LOT OF THE DEALERSHIP AND THE VEHICLE IN PARK ALTHOUGH IGNITION WAS ON. I APPLIED THE BRAKE AS ASKED, THEN I WAS TOLD, THE BRAKE LIGHTS ARE FINE I DON'T NEED THE PART FOR THE RECALL. I WAS ALL SET AND OK TO LEAVE. THE RECALL 15S39 HAS NOTHING TO DO WITH THE BRAKES SO CLEARLY THIS DEALERSHIP DOES NOT SERVICE THEIR CUSTOMERS CORRECTLY. I HAD BOTH LETTERS FROM JAN 2016 AND APRIL 2017 THAT SHOWED IT WAS FOR THE HEADLIGHTS. I'M FILING A COMPLAINT THAT THIS DEALERSHIP DID NOT PERFORM THE WORK THEY SHOULD HAVE. HOW CAN I GET THE LIGHTING CONTROL MODULE (LCM) REPLACED ON MY VEHICLE? THE LCM IS THE PART FOR THE 15S39 RECALL. WHEN THERE IS A RECALL FOR A PART, IS THE MANUFACTURER REQUIRED TO REPLACE THE PART OR CAN THEY SAY IT IS NOT NEEDED? THANK YOU FOR YOUR TIME.

Mileage: 92,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT ON SEVERAL OCCASIONS, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED; HOWEVER THE CONTACT WAS INFORMED THAT THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. UPDATED 06/02/17*LJ UPDATED 08/08/2017*JS

Mileage: 79,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE EXTERIOR HEADLIGHTS WORKED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED DUE TO NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT WAS NOTIFIED OF THE RECALL, BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 74,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000(EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE HEADLIGHTS INADVERTENTLY TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE INDEPENDENT MECHANIC RECOMMENDED REPLACING THE HEADLIGHT SWITCH. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

Mileage: 73,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HEADLIGHTS AND DASHBOARD LIGHTS WENT OUT AND NO LONGER WORK.. IF HIGHBEAM SWITCH IS HELD LIGHTS WORK

Mileage: 84,000

THIS CAR HAS HAD A RECALL FOR LIGHTING SINCE 12/21/15. THE LIGHTS HAVE GONE OUT WHILE I WAS DRIVING ON THE INTERSTATE. THE LOCAL FORD DEALER IS UNABLE TO SAY WHEN THE RECALL PARTS MAY BECOME AVAILABLE. I THINK THEY SHOULD DO SOMETHING SINCE THIS HAS BEEN OVER A YEAR ON RECALL. *TR

Mileage: 153,000

MY CAR IS COVERED BY A RECALL FOR LIGHTING CONTROL MODULE CONTROLLING THE HEADLIGHTS. THIS RECALL WAS ISSUED DECEMBER 21, 2015. I JUST SPOKE TO THE SERVICE MANAGER AT MY LOCAL FORD DEALERSHIP AND I WAS INFORMED THAT FORD MOTOR COMPANY HAS NOT MADE REPAIR PARTS AVAILABLE AS OF THIS TIME. SINCE THIS RECALL COVERS A COMPONENT THAT WHEN IT FAILS CAN RENDER THE HEADLIGHTS INOPERABLE I AM CURIOUS AS TO WHY FORD MOTOR COMPANY IS BEING ALLOWED TO NOT MAKE A REMEDY FOR THIS RECALL AVAILABLE?

Mileage: 63,000

A RECALL WAS ISSUED REGARDING HEADLIGHTS NOT FUNCTIONING FOR THIS CAR LAST YEAR. I OWN 2 MERCURY GRAND MARQUIS, BOTH HAVE HEADLIGHTS THAT GO OUT INTERMITTENTLY AND THE LOCAL DEALER MAINTAINS THAT THE PARTS STILL AREN'T AVAILABLE TO COMPLETE THE RECALL SERVICE. SO THE END RESULT IS I HAVE 2 CARS I CAN ONLY DRIVE DURING DAYLIGHT WITH NO PRECIPITATION OR FOG IN THE FORECAST. THE SERVICE MANAGER SAYS THAT WE COULD PAY PRIVATELY TO HAVE IT FIXED AND THEN MAYBE GET REIMBURSED BY FORD. I BELIEVE FORD SHOULD BE DOING MORE TO COMPLETE THIS RECALL SERVICE.

Mileage: 10,500

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

SAFETY RECALL RECEIVED JANUARY 2016. DEFECTIVE LIGHTING MODULE. MY HEADLIGHTS GO OUT WHILE DRIVING AT NIGHT. FORD MOTOR COMPANY INFORMS MY FORD DEALER THERE ARE NO PARTS AVAILABLE. THE SAME HAS HAPPENED TO MY SON'S 2005 CROWN VICTORIA WHO ALSO RECEIVED SAFETY RECALL IN JANUARY 2016 AND HIS FORD DEALER WAS TOLD SAME THING. *TR

Mileage: 40

WHILE DRIVING, THE VISIBILITY WIPERS ENGAGED WITH OUT BEING TURNED ON BY ME. THE CLEANER SPRAYED THE ENTIRE CONTENTS OUT FROM RESERVOIR WITH OUT ME PRESSING THE BUTTON. THIS ALSO OCCURED WHILE VEHICLE WAS NOT TURNED ON WITH THE KEY. VISIBILITY WIPERS WILL NOT TURN ON WHEN TURNED TO ANY SPEED EXCEPT HIGH.

Mileage: 125,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 125,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE .THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA RECALL 15V-861

Mileage: 90,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 09/06/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 09/08/16.*JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ....UPDATED 08/29/16 *BF

MY HEADLIGHTS FAIL INTERMITTENTLY, DON'T KNOW WHEN IT GOING TO HAPPEN. IT CAUSES A SAFETY HAZARD FOR ME AND ANY DRIVER AROUND ME ON THE ROAD. I AM AFRAID TO DRIVE THE VEHICLE IN THE EVENING. FORD SENT ME NOTICE OF RECALL TWICE IN TWO YEARS BUT, NO PARTS AVAILABLE TILL THEY CALL. DO I HAVE TO CRASH BEFORE THEY GET THE PARTS OR THEY WAITING FOR MY CAR TO DIE BEFORE IT IS FIXED. A BIG GAMBLE ON FORDS PART. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mileage: 87,773

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

Mileage: 47,000

RE RECALL 15S39/NHTSA 15V 861....DEALER WILL NOT REPLACE MODULE UIN LESS I HAVE A PROBLEM SAYS IT ONLY AN EXTENSION OF THE WARRANTY. IT WOULD BE A LITTLE LATE IF IT FAIL AT NIGHT ON A MAJOR HIGHWAY,...WHY ARENT THEY REPLACING THEM, AS PER RECALL NOTICE OF JAN 2016 RECALL SAY7S IT SHOULD BE DONE AS MIT IS A SAFETY ISSUE. CHAPMAN FORD IN EGG HARBOR TWP SAYS ITS NO AN ACTUAL RECALL ONLY A WARRANTY7 EXTENSION WHICH IS IT

ON 7-17-13 THE LIGHTING CONTROL MODULE BROKE ON MY CAR. I REPAIRED MY CAR WITH THE PURCHASED CARDONE PART #73-71002 FOR $343.14 FROM AUTOZONE. I LATER RECEIVED A LETTER FROM FORD REGARDING THE CSP 14N01. I SUBMITTED MY RECEIPT TO THE DEALER ON 4-28-14 AND RECEIVED REIMBURSEMENT. ON 8-29-14 THE PART BROKE AGAIN ON MY CAR. AUTOZONE/CARDONE WARRANTY EXPIRED 7-17-14. I REPAIRED MY CAR WITH THE PURCHASED CARDONE PART #73-71002 FOR $343.14 AGAIN, THIS TIME FROM OREILYS. I CALLED FORD FOR A REIMBURSEMENT. THEY TOLD ME IT WAS A ONE TIME REIMBURSEMENT AND TO CONTACT CARDONE OR NHTSA. IN JAN 2016, I RECEIVED A LETTER FROM FORD REGARDING SRN 15S39/NHTSA RECALL 15V-861. AT THAT TIME WE WERE NOT EXPERIENCE LOSS OF LIGHTS. NOW ON 3-24-16, I WAS PULLED OVER AT NIGHT BY THE POLICE FOR NO LIGHTS, THE PART BROKE AGAIN. OREILYS/CARDONE WARRANTY EXPIRED 8-29-15. OREILYS DID NOT REIMBURSE ME. I CONTACTED CARDONE THEY TOLD ME TO CONTACT OREILYS. SO NOW I AM CONTACTING NHTSA.. THIS CARDONE PART, PART #73-71002 IS DEFECTIVE OBVIOUSLY. AS OF TODAY, THE PART IS STILL BEING SOLD AT BOTH AUTOZONE AND OREILYS. WE DO NOT HAVE ANY HEADLIGHTS. WE ARE NOT GOING TO BUY THE SAME $343.14 DEFECTIVE PART A THIRD TIME. PLEASE RECALL THE CARDONE PART 73-71002. HOW DO I FIX MY CAR? THERE ARE NO WORKING PARTS TO BUY? BOTH RECEIPTS ARE ATTACHED.

Mileage: 197,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. ADDITIONALLY, THE CONTACT STATED THAT THE HEADLIGHTS WOULD INTERMITTENTLY BECOME DIM WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 177,000. ..UPDATED 05/02/16 *BF *TR

Mileage: 177,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS, TAIL LIGHTS, AND INSTRUMENT CLUSTER FAILED TO ILLUMINATE. IN ADDITION, THE HIGH BEAM HEADLIGHTS WERE INOPERATIVE. THE VEHICLE WAS DRIVEN CAUTIOUSLY WITH THE HAZARD WARNING LIGHTS ACTIVATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY INVOLVED THE REPLACEMENT OF THE LIGHTING CONTROL MODULE AND NOT THE OTHER COMPONENTS THAT FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.

Mileage: 160,000

LIGHTS GO OUT AFTER DRIVING LESS THAN A 1/4 MILE.

Mileage: 98,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS INDEPENDENTLY FAILED. THE CONTACT STATED THAT THE HEADLAMPS WOULD SPORADICALLY WORK AFTER A PERIOD OF TIME. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. PRIOR TO THE FAILURE, THE INTAKE MANIFOLD LEAKED ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 96,794.

Mileage: 96,794

ON DECEMBER 23, 2015 I WAS DRIVING MY 2004 MERCURY GRAND MARQUIS THROUGH AN INTERSECTION IN HARRIS COUNTY, TEXAS. I HAD JUST RECEIVED A GREEN LIGHT AND WAS PROCEEDING TO MAKE A LEFT TURN WHEN MY VEHICLE WAS HIT BY ANOTHER VEHICLE IN THE DRIVER'S SIDE FRONT. THE DAMAGE TO MY VEHICLE WAS SEVERE. THE AT FAULT DRIVER'S INSURANCE COMPANY DECLARED MY VEHICLE A TOTAL LOSS. MY VEHICLE'S AIR BAGS DID NOT DEPLOY. I WAS WEARING MY SEAT AND SHOULDER BELTS AT THE TIME OF THE COLLISION. I WAS EXAMINED AT A NEARBY EMERGENCY ROOM. THEY SAID "NO SERIOUS INJURY" BUT MY ORTHOPEDIC SURGEON SAID I HAVE A SEPARATION OF MY LEFT SHOULDER.

Mileage: 65,000

MALFUNCTIONING HEADLIGHTS ON VEHICLE. UNEXPECTEDLY WITHOUT WARNING THE HEADLIGHTS FAILED MAKING FOR A DANGEROUS, SCARY DRIVE HOME. MANUALLY HAD TO HOLD DOWN THE HIGHBEAM LEVER TOWARDS ME TO DRIVE THE HOUR AND HALF HOME ON THE HIGHWAY.

Mileage: 150,000

THE INSTRUMENT PANEL, RADIO, A/C, ETC., ALL INTERIOR LIGHTS FLICKER RANDOMLY. I NOTICE THIS WHEN I AM DRIVING AT NIGHT MOSTLY. IT DOES IT DURING THE DAY, BUT IS NOT AS NOTICEABLE. I HAVE ALREADY CHANGED THE MODULE ONE TIME, AND IT IS DOING IT AGAIN. HAS BEEN OCCURRING FOR TWO YEARS.

DRIVING AT NIGHT, HEADLIGHTS TURN OFF SUDDENLY, WILL COME BACK ON IF LIGHTS ARE TURNED OFF AND TURNED BACK ON - HAPPENED 4 TIMES IN A 7 MILE DRIVE. DEALER REPLACED MODULE - LIGHTS STILL TURNING OFF - NO HELP FROM DEALER OR FORD MOTOR.

Mileage: 81,500

I WAS DRIVING DOWN THE ROAD AT NIGHT AND WAS TURNING LEFT WHEN MY HEADLAMPS JUST TURNED OFF FOR NO REASON AND I HAD TO DRIVE WITH HIGH BEEMS THE ONLY WAY THEY WOULD WORK IS IF YOU HOLD THE TURN SIGNAL LEVER TOWARDS YOU.THIS SCARED ME TO DEATH BECAUSE IN MY STATE AT THIS TIME OF YEAR DEER ARE EVERYWHERE.

Mileage: 126,644

WHEN I WAS DRIVING MY MERCURY GRAND MARQUIS ON THE HIGH WAY THE LIGHTS JUST SHUT OFF AT FIRST IT WOULD HAPPEN FOR SHORT PERIODS OF TIME AND IF I PUSHED IT IN THEY WOULD WORK WELL AFTER A MONTH OF TWO IT COMPLETELY WOULDN'T STAY ON ANYMORE AND THE HIGH BEAMS I WOULD HAVE TO USE WON'T WORK ANY LONGER AS WELL.

Mileage: 5,193

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.

Mileage: 174,000

THE BRIGHT HEADLIGHTS WILL WORK ONLY WHEN I HOLD THE LEVER ON THE COLUMN IS HELD BACK WHILE DRIVING.

HEADLIGHTS GO OFF WITHOUT WARNING WHILE DRIVING OR STATIONARY. THEY MAY OR MAY NOT COME BACK ON. HAS HAPPENED MANY TIMES AND NOW EVERYDAY. THE LIGHTS WORK FOR THREE - FIVE MINUTES THEN GO OFF. THE MECHANIC SHOP SAYS IT IS A FAULTY LIGHT CONTROL MODULE.

Mileage: 170,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE HEADLIGHTS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

Mileage: 116,000

HEADLIGHTS FLICKER ON AND OFF WITHOUT WARNING. I HAVE TO HOLD MY BRIGHT LIGHTS SWITCH TOWARDS ME IN ORDER TO SEE ON THE ROAD AT NIGHT ON MY WAY TO AND FROM ANY GIVEN DESTINATION WITHOUT WARNING. I'VE HAD IT FIXED BUT DIDN'T FIX THE PROBLEM BECAUSE IT CONTINUES TO HAPPEN.

I RECEIVED A CUSTOMER SATISFACTION PROGRAM LETTER ON APRIL 14 2014, REGARDING MY LIGHTING CONTROL MODULE. THE MODULE WENT OUT ON JUNE 30 2015. I HAD THE LETTER BUT I FORGOT ABOUT IT UNTIL I WAS LOOKING UP SOME PAPERS JUST RECENTLY. OF COURSE I HAD IT FIXED BY A PRIVATE GARAGE ON 6/ 30/ 2015. IT ONLY HAD 61,416 MILES . ON IT AT THAT TIME. I CAN NOT SEE WHY I CAN NOT BE REIMBURSED FOR THE REPAIR NOW. IT COST ME $387.02. I HAVE BEEN A FORD CUSTOMER SINCE 1956.

Mileage: 61,416

VEHICLE HEADLIGHTS WORK INTERMITTENTLY . CRUSE CONTROL DOES NOT RESET OR TURN ON WHEN SUPPOSED TO. THIS IS ALSO AN INTERMITTENT PROBLEM, SOMETIMES RESETTING, AND SOMETIMES NOT. HEADLIGHTS WOULD SOMETIMES NOT TURN ON WHEN DRIVING UNLESS PULLING TURN SIGNAL ARM TOWARD STEERING WHEEL AND HOLDING. HIGH BEAMS ONLY WOULD WORK.

Mileage: 80,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS BECAME INOPERABLE AT NIGHT. THE CONTACT STATED THAT THE FAILURE RECURRED DAILY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/25/15*LJ THE CONSUMER STATED THE HEAD LIGHTS WERE REPLACED. UPDATED 01/29/16

Mileage: 60,000

LIGHTING CONTROL MODULE HAD BAD SOLDER JOINT. LIGHTING CUT OFF IN MIDDLE OF THE DESERT AT 65+ MPH. I PAID 300+ FOR A NEW LCM.

Mileage: 98,275

I WAS DRIVING IN A SMALL TOWN ON SMALL STREET WITH NO STREET LIGHTING. I WAS ABOUT 15 MILES PER HOUR AND STARTED TO BRAKE FOR A STOP SIGN. HEADLIGHTS FLASHED AND WENT OUT. I TURNED MY HEADLIGHTS OFF AND THEN TURNED THEM BACK ON AND THEY WERE GOOD. AFTER MAKING A LEFT TURN FROM THE STOP SIGN ABOUT 100 FEET MY LIGHTS WENT OUT. IT TOOK A WHILE TO FIND IN THE DARK A PLACE TO PULL OVER. I TRIED TURNING MY ENGINE OFF COMPLETELY, AND WHEN I STARTED IT BACK UP, NO LIGHTS. I PLAYED AROUND WITH MY LIGHT LEVERS AND FINALLY FOUND THAT IF I DEPRESSED AND HELD THE FLASH LEVER MY LIGHTS WOULD WORK. I HAD ONE HECK OF A TIME TRYING TO MAKE TO LEFT TURNS AND HOLD DOWN LEVER TO GET HOME.

Mileage: 109,507

MAIN HEADLIGHTS STARTED GOING OUT. PROBLEM FIRST NOTED AFTER DRIVING THROUGH HEAVY RAIN ON 7/9/15. HEADLIGHTS WILL COME ON, BUT GO OFF WITHOUT WARNING AFTER VARYING PERIODS OF TIME. WILL FLASH ON HIGH-BEAM BUT NOT STAY ON. ALL OTHER EXTERIOR AND INTERIOR LIGHTS WORK NORMALLY.

Mileage: 103,000

I JUST RECENTLY PURCHASED THIS VEHICLE FROM A SMALL DEALER ON 6/30/15. ON 7/8/15, AT ABOUT 8PM, I WAS DRIVING HOME FROM A LONG TRIP FOR WORK, GOT ABOUT 20 MILES INTO MY 70 MILE DRIVE, WHEN IT SEEMED LIKE THE ROAD IN FRONT OF ME WAS DARKER THAN IT SHOULD HAVE BEEN, I MADE SURE MY HEADLIGHT SWITCH WAS ON HEADLIGHT MODE. IT WAS ACTUALLY ON AUTOMATIC MODE, SO SWITCHED IT TO REG HEADLIGHT MODE. I WAS NOT USE TO THIS NEW CAR YET, HAVING NOT DRIVEN IT MUCH AT NIGHT YET AND JUST THOUGHT IT WAS MY IMAGINATION, THAT THEY WERE NOT ON AS THEY SEEMED TO HAVE WORKED PREVIOUSLY. I KEPT DRIVING AS I COULD STILL SEE THE ROAD IN FRONT ON ME BUT IT WAS DEFINITELY GETTING DARKER AND DARKER AND NOW CARS COMING FROM THE OTHER DIRECTION WERE FLASHING ME, SO I HAD A FEELING THAT THEY WERE NOT WORKING. WHEN IT WAS SAFE TO DO, AFTER TRYING UNSUCCESSFULLY TO GET THE HEADLIGHTS WORKING BY TURNING THE SWITCH DIAL, I IMMEDIATELY FOUND A SOMEWHAT SAFE SPOT TO PULL OVER. I GOT OUT, LOOKED IN THE FRONT AND SURELY THEY WERE NOT WORKING BUT ONLY IN FLASH MODE. I TURNED CAR OFF, CHECKED FUSES, WAITED ABOUT 10 MORE MINUTES, THEN STARTED CAR AGAIN. THEY FINALLY CAME ON, SO I TOOK ADVANTAGE OF THE SITUATION AND MADE A DASH TOWARDS HOME AGAIN, WHICH WAS PROBABLY ANOTHER 35 MILES OR SO. I DO HAVE AAA, IF I NEEDED TO USE IT BUT JUST WANTED TO GET HOME. I MADE IT HOME SAFELY, THANK GOD BUT THIS SEEMS TO BE INTERMITTENT, AS THEY WORK SOMETIME AND OTHER TIMES THEY DON'T. I WAS WONDERING IF THERE IS ANY RECALL ON THIS MATTER AS IT SEEMS TO BE A HUGE SAFETY ISSUE AND I DO NOT WANT TO BE IN ANYMORE POSITIONS WHERE THIS KEEPS HAPPENING. I WORK LATE A LOT BUT SINCE THIS HAS HAPPENED, I'M EXTREMELY NERVOUS DRIVING CAR PAST A CERTAIN TIME NOW AND CAN'T AFFORD THIS TO KEEP HAPPENING AS THIS IS MY MAIN CAR, I USE DAILY. THANK YOU VERY MUCH AND LOOK FORWARD TO ANY/ALL REPLIES BACK. HAVE A GREAT DAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 134,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND WAITED UNTIL THE HEADLIGHTS RE-ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,500.

Mileage: 55,500

I STARTED MY CAR AFTER DARK AND DID NOT HAVE ANY HEADLIGHTS. ALL THE OTHER LIGHTS WORKED. THE ONLY WAY I COULD MAKE THE HEADLIGHTS FUNCTION WAS BY HOLDING THE HIGH BEAM SWITCH ON THE SIGNAL LEVER TOWARD ME ALL THE WAY HOME, OVER 1 HOUR.. WHEN I GOT HOME I LOOKED ON THE INTERNET TO SEE IF THIS WAS A COMMON PROBLEM AND IT IS WITH THIS YEAR AND MODEL CAR. IT IS A SAFETY ISSUE AND THE MANUFACTURER SHOULD WARN AND ADDRESS THIS PROBLEM.

Mileage: 105,231

I WAS DRIVING IN LOW LIGHT CONDITIONS WITH THE HEADLIGHT SWITCH IN THE 'ON' POSITION AND NOTED NO LIGHTS, I PULLED TO THE SIDE OF THE ROAD AND NOTED ALL OTHER LIGHTS BRAKE/TAIL/RUNNING WERE IN WORKING ORDER. AFTER A BRIEF OUTAGE THE LIGHTS CAME BACK ON - AND I CONTINUED ON. LATER THAT EVENING APPROXIMATELY 11P, IN THE DARK, I WAS TO RETURN HOME. THE HEADLIGHTS FAILED TO LIGHT AFTER SEVERAL ATTEMPTS AND I HAD TO DRIVE HOME WHILE HOLDING MY HIGH BEAM SELECTOR IN THE FLASH TO PASS POSITION. AFTER APPROXIMATELY 7 MILES THE HEADLIGHTS CAME BACK ON AND I MADE IT HOME. I CHECKED THE INTERNET AND FOUND A 'CUSTOMER SATISFACTION' CAMPAIGN, THOUGH NOT A RECALL. I CALLED THE DEALERSHIP AND EXPLAINED THE ISSUE, THEY HAD ME IN THE NEXT DAY, REPLACED THE PART AND HAD ME BACK ON THE ROAD IN UNDER AN HOUR, AT NO COST. THE PART ALONE IS $260 ON INTERNET SITES, AND I'VE HEARD OF DEALER CHARGING 600-7000 DOLLARS FOR THE REPAIR - PRIOR TO THE CAMPAIGN. I'M SATISFIED AND HOPE IT IS FIXED FOR GOOD NOW.

Mileage: 45,000

WHILE DRIVING DOWN THE ROAD THE HEADLIGHTS JUST GO OUT AND DON'T COME BACK ON. *TR

Mileage: 54,310

HEADLIGHTS SUDDENLY GO OUT WHILE DRIVING AT NIGHT. SWITCHING BETWEEN SETTINGS DOES NOT BRIGHT THEM BACK ON. THE ONLY WAY TO HAVE ANY HEADLIGHTS ON AT ALL IS TO PULL AND HOLD THE BAR THAT TURNS ON THE BRIGHTS. *TR

Mileage: 38,650

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WITHOUT WARNING, THE LOW BEAM HEADLIGHTS FAILED TO WORK WHILE OPERATING THE VEHICLE. THE CONTACT HAD TO USE THE HIGH BEAMS AND THE DAYTIME RUNNING LAMPS EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

I RECENTLY(2 MONTHS) RETURNED MY 2003 GRAND MARQUIS DUE TO THE HEADLIGHTS GOING OUT INTERMITTENTLY. MY MECHANIC EXPLAINED THAT THERE WAS A RECALL FOR THE FAILURES OF THE LCM. THE DEALERSHIP REPLACED THE DEVICE IN JANUARY. LAST NIGHT WHILE I WAS DRIVING IN THE DARK, THE LIGHTS WENT OUT AGAIN. THIS WILL AGAIN NEED TO BE REPLACED. ARE THEY USING FAULTY PARTS FOR THE RECALL? THIS IS VERY DANGEROUS AND I AM LUCKY TO BE ALIVE TO EVEN TYPE THIS TODAY. *TR

Mileage: 104,349

I LEFT THE HOUSE AFTER DARK TO PICK UP MY HUSBAND FROM WORK. WHEN I GOT TO HIS JOB I TURNED THE CAR OFF BECAUSE I WAS EARLY. WHEN HE GOT TO THE CAR AND I RESTARTED IT THE HEADLIGHTS DID NOT COME ON. THEY CAME BACK ON AFTER I USED THE TURN SIGNAL ABOUT 2 MINUTES LATER. AFTER THAT WE NOTICE THAT OCCASIONALLY THE LIGHTS WOULD GO OFF WHILE DRIVING AT NIGHT BUT WOULD COME BACK ON AFTER A COUPLE OF MINUTES. UNTIL ONE NIGHT WHEN THEY STOP WORKING ALTOGETHER. IT STAYED THAT WAY TILL WE TOOK IT TO A DEALERSHIP WHERE THEY INFORMED US THAT THEY WERE AWARE OF IT HAPPENING TO OTHER CARS BUT THE PIECE THAT WE NEEDED WAS ON BACK ORDER AND WE WOULD HAVE TO WAIT FOR ONE AND A HALF MONTHS. WHILE WE WERE WAITING THE ONLY WAY TO HAVE HEADLIGHTS WHILE DRIVING WAS TO HOLD THE HIGH BEAMS STICK BECAUSE IT WOULDN'T EVEN WORK IF YOU PUSHED THE HIGH BEAMS TO THE ALWAYS ON POSITION. *TR

Mileage: 180,000

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEADLIGHTS FAILED TO COME. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER RECEIVED A LETTER FROM FORD ANNOUNCING A RECALL PROGRAM (14N01). THE LETTER STATED THERE MAYBE A POSSIBILITY THAT AN ELECTRONIC MODULE LIGHTING CONTROL MODULE THAT SUPPLIES POWER TO THE HEADLIGHTS MAY FAIL. THE CONSUMER STATED SHE BEGAN NOTICING THE HEADLIGHT FAILURE IN JUNE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DETERMINED THE PROBLEM WAS COVERED BY THE RECALL PROGRAM. THE DEALER ORDERED THE REPLACEMENT. HOWEVER, THE MANUFACTURER WAS UNABLE TO PROVIDE A DATE, AS TO WHEN THE PART WOULD BE AVAILABLE. *JB

HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE. HAVE SHUT DOWN AND RESTARTED CAR WITH NO EFFECT, TURNED LIGHT SWITCH ON/OFF, NO EFFECT AND THEN THEY WILL TURN ON AFTER SEVERAL MINUTES WHILE PARKED. SOMETIMES THE LIGHTS WILL TURN ON AND OFF SEVERAL TIMES BEFORE STAYING LIGHT. *TR

Mileage: 49,564

I HAVE ESCAPED QUITE A FEW ACCIDENTS ON MY WAY HOME. WITH THE NEW TIME CHANGE, I LEAVE WORK RIGHT AT DUSK. THE LIGHTS WILL NOT COME ON. I LIVE WAY OUT IN THE COUNTRY AND HAVE TO DRIVE 15 MILES OUT. I HAVE TO SWITCH TO MY HIGH BEAM WHEN A CAR IS COMING MY WAY, AND I BLIND IT AND OTHER CARS AS WELL. I AM SOOOO TIRED OF THIS. I AM GOING TO CAUSE A TERRIBLE ACCIDENT !!!! I TOOK MY RECALL LETTER TO THE FORD CAR DEALERSHIP HERE IN TOWN MONTHS AND MONTHS AGO. I KEEP CALLING FOR AN UPDATE, AND THEY SAY THAT THE PART HAS NOT COME IN. WHAT CAN I DO? *TR

MY LIGHTS WILL NOT COME ON THEY JUST SWITCH OFF SOMETIMES. I HAVE THE HOLD THE BRIGHTS JUST FOR THE LIGHTING TO GET HOME... *TR

Mileage: 120,000

TL- THE CONTACT STATED 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA ACTION NUMBER: PE08066 (EXTERIOR LIGHTING) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIR. THE CONTACT HAD MENTION HE HAD EXPERIENCED THE FAILURE ON MULTIPLE OCCASION. HE STATED WHILE DRIVING AT VARIOUS SPEEDS SPONTANEOUSLY BOTH FRONT AND REAR TAIL LIGHTS FAIL TO ILLUMINATE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. AZ

Mileage: 120,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE CONTACT MENTIONED THAT BOTH. THE LOW AND HIGH BEAM LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

Mileage: 69,000

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS TURN OFF RANDOMLY AND CONSUMER UNABLE TO TURN THEM BACK ON. *SMD THE CONSUMER STATED THE PART NEEDED, WAS ON A 3 MONTH BACK ORDER. *JB

HEADLIGHTS RANDOMLY TURN OFF WHILE DRIVING. FORD STATES THIS IS NOT A SAFETY ISSUES, IT IS! CAN'T BE DRIVING WITHOUT HEADLIGHTS; CAN CAUSE ACCIDENTS, TICKETS, FAILURE TO PASS STATE INSPECTIONS, ETC. FORD HAS ISSUED CUSTOMER RELATIONSHIP CAMPAIN 14N01, BUT THE PART TO FIX THIS PROBLEM IS ON BACK ORDER, AND THEY ARE UNABLE OR UNWILLING TO GIVE ANY TIME FRAME ON WHEN PART WITLL BE AVAILABLE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A MANUFACTURER'S RECALL REGARDING THE HEADLIGHT MODULE AND WAS INFORMED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED HEADLIGHT FAILURE ON MULTIPLE OCCASIONS. THE VIN WAS UNAVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS NOT FOUND. THE FAILURE MILEAGE WAS UNKNOWN.

1ST INCIDENT: HEADLIGHTS WENT OFF ABOUT 2 MINUTES AFTER STARTING CAR AND BEGINNING TO DRIVE . WOULD NOT TURN ON AGAIN WHILE DRIVING OR WHEN CAR WAS STOPPED AND RUNNING. TURNED OFF CAR AND TRIED AGAIN. HEADLIGHTS WORKED FOR ABOUT 30 SECONDS. CONTINUING THIS PATTERN AFTER 2 WEEKS. HEADLIGHTS DO COME ON WHEN HIGH BEAM 'FLASH' LEVER IS HELD IN ON POSITION.. HAVE NOT TESTED HOW LONG THEY WILL STAY ON. *TR

Mileage: 110,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,203.

Mileage: 95,203

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,203.

Mileage: 95,203

OUR HEADLIGHTS JUST STOPPED WORKING. YOU CANT TURN THEM ON AND THE ONLY WAY YOU CAN TURN THE HEADLIGHTS ON IS TO PUSH THE STICK FORWARD AND HOLD IT FORWARD WHILE YOU ARE DRIVING DOWN THE ROAD. OTHER THAN THAT, THEY WONT COME ON. ALL OTHER LIGHTS ARE OPERATING FINE. *TR

Mileage: 77,388

BOTH HEADLIGHTS SUDDENLY WOULDN'T TURN ON. VERY DANGEROUS. NIGHT DRIVING PROHIBITED. FORD HAS AGREED TO REPAIR DUE TO VOLUNTARY RECALL. GLAD THIS DIDN'T HAPPEN WHEN I WAS OUT AT NIGHT. I LIVE NEAR DARK DANGEROUS HIGHWAYS AND THIS COULD HAVE LED TO FATAL DRIVING CONDITIONS HAD IT HAPPENED ON THE ROAD AT NIGHT.THIS SHOULDN'T BE A "VOLUNTARY" RECALL WHERE YOU HAVE TO CALL FORD TO GET THE FIX. *TR

Mileage: 97,200

HEADLIGHTS WOULD NOT LIGHT HAD TO HOLD THE DIMMER SWITCH TO FLASH. WHAT IS THE POTENTIAL COST OF A FATALITY DUE TO THE HEADLIGHTS GOING OUT WHILE DRIVING DOWN THE ROAD? WAKEUP FORD.... DON'T YOU SEE THE BIG PICTURE OR ARE YOUR LIGHTS OUT TOO?!!!! *TR

Mileage: 97,000

WHILE MY WIFE WAS DRIVING HOME AT NIGHT, HER HEADLIGHTS WENT OUT ON HER 2004 MERCURY GRAND MARQUIS. SHE TRIED ALL COMBINATIONS TO GET THE LIGHTS BACK ON AND HAD TO HOLD THE HIGH BEAM PASSING LIGHT UP WHILE DRIVING THE REST OF THE WAY HOME. I TOOK THE CAR TO THE LOCAL FORD DEALER TO GET IT REPAIRED AND THEY TOLD ME IT COULD TAKE A MONTH OR MORE TO GET THE PART TO FIX IT. IN OUR AREA, THUNDERSTORMS COME UP REGULARLY DURING THE DAY, SO THE CAR CAN'T EVEN BE DRIVEN DURING THE DAY. FORD MOTOR COMPANY SAYS THAT THEY CAN'T PROVIDE A LOANER OR A RENTAL SO THAT WE CAN DRIVE SAFELY UNTIL IT IS FIXED. I DON'T UNDERSTAND WHY HEADLIGHTS GOING OUT IS NOT A SAFETY ISSUE. *TR

Mileage: 131,500

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN TURNED ON MANUALLY OR WHEN TURNED ON BY THE AUTOMATIC SENSOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.

Mileage: 144,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN TURNED ON MANUALLY OR WHEN TURNED ON BY THE AUTOMATIC SENSOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.

Mileage: 144,000

MY LIGHT CONTROL MODULE HAS BEEN DETERMINED BY THE LOCAL DEALER TO BE DEFECTIVE. I'VE BEEN TOLD IT IS ON BACK ORDER W/ NO ETA. I'VE SINCE BEEN TOLD THE NHTSA HAS INEXPLICABLY FOUND THIS TO "NOT BE A SAFETY ISSUE". I'M WONDERING ON WHAT PLANET THE NHTSA DRIVES THAT HAVING INTERMITTENTLY WORKING HEADLIGHTS IS NOT A SAFETY ISSUE? I AM EXPECTING A MORE DEFINITIVE AND TIMELY RESPONSE TO HAVING MY CAR REPAIRED. *TR

Mileage: 118,258

I HAVE PAID OVER 500 BUCKS THE FIRST TIME FOR THE LIGHTING CONTROL MODULE. I HAD MY HEADLIGHTS CUT OFF ON ME WHILE I WAS DRIVING ONE DAY MORE THAN 3 YEARS AGO. I HAD TOMMY VAGHUN IN HOUSTON TX REPAIR IT. NOW I HAVE THE SAME PROBLEM AGAIN. THIS IS A PART THAT IS VERY EXPENISVE TO REPAIR. I HAVE NO CLUE WHAT THE PROBLEM IS THAT MAKES THIS HAPPEN. THIS IS A VEHICLE SAFETY ISSUE WITH NO DOUBT. THIS SHOULD BE A PROBLEM THAT FORD PAYS FOR THE REPAIRS. I CAN NOT DRIVE ANYWHERE AT NIGHT WITH OUT THE LIGHTS TURNING OFF. I HAVE TO HOLD THE FLASH TO PASS TO HAVE HEADLIGHTS. *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WOULD FLICKER ON AND OFF WHILE ACTIVATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE LIGHTING CONTROL MODULE WAS REPLACED HOWEVER, THE FAILURE RECURRED RANDOMLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

Mileage: 54,000

WHILE DRIVING IN THE EVENING ON AN UNLIT ROAD WITH MY 10YR OLD IN THE CAR MY HEADLIGHTS JUST WENT OUT. THERE WAS NO PLACE TO PULL OVER AND WE CAME WITHIN INCHES OF ENDING UP IN A RAVINE. I HAVE READ YOUR NHTSA REPORT ON THE ISSUES WITH FORD LCMS AND I FIND IT RIDICULOUS THAT THIS IS NOT CONSIDERED A SAFETY ISSUE. THE INTERNET IS FULL OF COMPLAINTS ON THIS PART THAT FORD KNOWS WILL GO BAD AND STILL THERE IS NO RECALL. *TR

Mileage: 126,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE LIGHTS RE-ILLUMINATED AFTER THE CONTACT PULLED OVER AND WAITED 5-10 MINUTES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 60,000. UPDATED 06/10/14 MA

Mileage: 58,000

I WAS TRAVELING FROM MEMPHIS TN. BACK HOME TO JONESBORO AR. AND THE LIGHTS JUST STOP WORKING IT WAS ABOUT 9:30 AT NIGHT ON EXPRESSWAY AND ALL OF A SUDDEN NO LIGHTS AND THEY DIDN'T COME BACK ON THE HEADLIGHTS AND I HAD TO PULL THE FLASH TO PASS FOWARD AND HOLD JUST TO HAVE LIGHTS THE WHOLE TRIP HOME HOLDING IT AND HAVING TO DRIVE WITH OTHER HAND DIFFICULT. SO IT IS A SAFETY ISSUE TO ME AND THE MANY OTHERS WITH THIS ISSUE THANKS I PRAY Y'ALL DO A RECALL ON THAT PART TO FIX THE MANY DRIVERS WITH THE SAME PROBLEMS. *JS

Mileage: 143,687

I WAS GETTING READY TO LEAVE MY OFFICE AT DARK, STARTED MY CAR AND HEADLIGHTS DID NOT COME ON, EVERYTHING ELSE WAS WORKING. IT IS NOW APRIL 10, 2014. ABOUT 2 MONTHS AGO MY LIGHTS HAVE BEEN WORKING INTERMITTENTLY, I WILL BE DRIVING DOWN HIGHWAY AND THEY WILL GO OUT. I PULL THE TURN LEVER TO BRIGHT LIGHTS AND THEY WORK, LET IT GO AND THEY GO OUT. SOMETIMES THEY WILL COME BACK ON, SOMETIMES NOT. IT'S GETTING WORSE AND WORSE. *TR

Mileage: 82,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT BOTH HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE LIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

Mileage: 72,000

WHILE DRIVING, HEADLIGHTS GO OUT. THERE ARE HUNDREDS OF REPORTS ABOUT THIS ON THE WEB, BUT FORD HAS DONE NOTHING ABOUT IT. THEY DON'T EVEN TELL OWNERS WHAT TO DO WHEN THE HEADLAMPS GO OUT IN SUCH A DANGEROUS EMERGENCY. (BY HOLDING THE HEADLIGHT CONTROL ARM BACK IN THE HIGH BEAM POSITION, THE HEADLAMPS WILL GO ON (IN MY CASE) AS IS REPORTED BY OTHERS.) (THAT FATALITIES ARE NOT REPORTED IS IRRELEVANT. THIS IS EXTREMELY SERIOUS DEFECT AND FORD HAS BEEN COVERING IT UP FOR YEARS.) -30- *TR

Mileage: 70,000

WHILE DRIVING AT NIGHT THE HEADLIGHTS GO ON AND OFF AT WILL. HAVE TO HOLD HEADLIGHT LEVER TO GET LIGHTS ON AND ONLY THEN BRIGHT LIGHTS.VERY UNSAFE. *TR

Mileage: 56,412

WHILE DRIVING AT NIGHT JUST PRIOR TO ENTERING I-77 IN COLUMBIA SC MY HEADLIGHTS WENT OFF WITHOUT WARNING. I COULD ONLY KEEP THEM ON BY HOLDING DOWN THE HIGH BEAM LEVER UNTIL I GOT HOME. SINCE THEN THEY WILL SOMETIME WORK AND SOMETIME NOT. I TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY GAVE ME AN ESTIMATE OF $943.00 FOR PARTS AND LABOR. IN READING OTHER COMPLAINTS I SEE THIS IS NOT AN UNUSUAL COMPLAINT AS IT HAS HAPPENED TO OTHERS. IS THERE ANY HELP FROM THE MANUFACTURE AS I AM SURE THE LOCAL DEALERSHIP IS NOT SYMPATHETIC TO THE PROBLEM. THIS IS A DANGEROUS PROBLEM AS IT COMES WITHOUT WARNING AND I COULD BE ANYWHERE AT ANY SPEED. THIS WAS MY MOM'S CAR AND I THANK GOD IT HAPPENED TO ME AND NOT HER BEFORE SHE PASSED AWAY. *TR

Mileage: 71,850

WE WERE DRIVING ON RTE 202 IN CHALFONT, PA AND TURNED ONTO RTE 152 HEADING SOUTH. WHILE DRIVING ALONG AN UNLIT PART OF THE ROAD, THE HEADLIGHTS WENT OUT. THE SWITCH WAS NOT WORKING TO TURN ON OR OFF. I WENT OFF THE ROAD BUT WAS ABLE TO RECOVER SAFELY. I TURNED THE CAR AROUND AND HEADED HOME. LIGHTS CAME ON AND OFF AGAIN IN ABOUT 3 MINUTES. LIGHTS CONTINUE TO GO OFF RANDOMLY WHEN CAR IS DRIVEN AT NIGHT TIME. *TR

Mileage: 70,083

I WAS DRIVING ON THE INTERSTATE WHEN THE HEADLIGHTS WENT OFF SUDDENLY. THE ONLY WAY I COULD GET LIGHTS WAS BY HOLDING THE DIMMER SWITCH TOWARD ME ON BRIGHT. THEN IT WOULD SUDDENLY CLICK BACK ON AND THEN GO OFF AGAIN. IT WAS VERY SCARY. AFTER LOOKING THIS UP ON THE INTERNET THIS SAME SAFETY ISSUE HAS BEEN REPORTED NUMEROUS TIMES WITH THE EXACT SAME COMPLAINT. THIS IS VERY DANGEROUS. *TR

Mileage: 66,000

WHILE DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS AT NIGHT, MY HEADLIGHTS WENT OUT UNEXPECTEDLY. THEY WOULD NOT TURN BACK ON, EITHER IN THE AUTOMATIC OR MANUAL "ON" SETTING. THIS PROBLEM CONTINUES TO HAPPEN. SOMETIMES THE LIGHTS WORK, BUT THEN WILL TURN OFF WITHOUT WARNING. I RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE ARE MANY, MANY, OTHER COMPLAINTS EXACTLY THE SAME AS MINE, WITH THE SAME MAKE AND MODEL CAR. TO ME, THIS IS A MANUFACTURING DEFECT AND A MAJOR SAFETY CONCERN. CAN YOU IMAGINE THIS HAPPENING AT NIGHT ON THE HIGHWAY IN A SNOWSTORM? THE FAULTY PART SEEMS TO BE THE LIGHTING CONTROL MODULE, WHICH IN MY AREA COSTS $551.78, AND LABOR IS ABOUT $90. *TR

Mileage: 97,850

I WAS TRAVELING DOWN THE HIGHWAY AT 55 WHEN I NOTICED MY HEADLIGHTS WERE NOT REFLECTING OFF THE ROAD SIGNS. I PULLED OVER AND CHECKED MY LIGHTS AND NOTICED I ONLY HAD PARKING LIGHTS NOT HEADLIGHTS AT ALL. I GOT BACK IN THE CAR AND TRIED THE LIGHT SWITCH BUT NOTHING CAME ON. I HAD TO HAVE THE CAR TOWED AND WAS TOLD THE LCM LIGHTING CONTROL MODULE HAS FAILED. AT A COST OF 400 DOLLARS. SAFETY HAZARD FORD KNOWS ABOUT BUT IS DOING NOTHING ABOUT IT. *TR

Mileage: 105,000

I WAS DRIVING SOUTHBOUND ON ROUTE 95 FROM BALTIMORE TO WASHINGTON AT NIGHT. WHILE DRIVING, MY HEADLIGHTS SUDDENLY WENT OUT. I NORMALLY KEEP THE HEADLIGHTS SET ON THE AUTOMATIC MODE. WHEN THE HEADLIGHTS WENT OUT, I TURNED THE HEADLIGHT DIAL ON THE DASH TO EACH OF THE POSITIONS WITHOUT BEING ABLE TO REILLUMINATE THE HEADLIGHTS. I NOTICED THAT WHEN I PULLED THE TURN SIGNAL LEVER TOWARDS ME, THE HIGH-BEAMS WOULD GO ON, BUT THEY WOULD NOT GO ON WHEN THE LEVER WAS PUSHED AWAY FROM ME TO KEEP THE HIGH BEAMS ON WHILE FREEING MY HANDS. I THEREFORE HAD TO DRIVE FOR APPROXIMATELY 20 MILES WHILE KEEPING THE HIGHBEAMS ACTIVATED WITH MY LEFT HAND. THIS POSED PROBLEMS WHEN I NEEDED TO TURN THE WHEEL. I BROUGHT THE CAR TO MY LOCAL FORD DEALERSHIP, JERRY'S FORD IN ANNANDALE, VIRGINIA. EVEN THOUGH I KEPT THE CAR AT THE DEALERSHIP FOR SEVERAL DAYS, THEY WERE UNABLE TO DIAGNOSE THE PROBLEM BECAUSE THE HEADLIGHTS WERE PROPERLY FUNCTIONING. THE PROBLEM RECURRED WHILE I WAS DRIVING SOUTH ON I-95, HEADED TO NEW YORK, ON OCTOBER 6. AT THAT TIME I LOST THE HEADLIGHTS AND THEY REMAINED OUT FOR WELL OVER ONE HOUR, REQUIRING ME TO KEEP THE HIGH BEAMS ACTIVATED WITH MY LEFT HAND WHILE DRIVING THE CAR. I AM NOW EXPERIENCING THE PROBLEM ON NEARLY A DAILY BASIS. I MAKE SHORT TRIPS TO THE GROCERY STORE, LESS THAN A MILE FROM MY HOUSE, AT NIGHT, AND INVARIABLY LOSE THE HEADLIGHTS WHILE DRIVING HOME. ONE TIME I WAS ABLE TO RESTORE THE HEADLIGHTS BY TURNING THE DIAL ON THE DASH TO THE MANUAL POSITION (FAR RIGHT). AT OTHER TIMES, THIS DOES NOT WORK. *TR

Mileage: 124,500

EXTERIOR HEADLIGHTS GO ON AND OFF INTERMITTENTLY. HAVE TO HOLD HIGH BEAM IN PLACE IN ORDER TO HAVE LIGHTS.WILL AUTOMATICALLY TURN OFF AND ON BY ITSELF. HAS BEEN DOING THIS FOR ABOUT A WK AND IS GETTING WORSE. *TR

Mileage: 104,532

WHILE DRIVING PA TURNPIKE HEADLIGHTS CUT OFF WITH NO WARNING OR ANY"FLICKERING",REPLACE,BULBS & FUSES. DIDN'T HELP.. THE HEADLIGHTS WOULD NOT WORK ON AUTO OR MANUAL. THE ONLY WAY WE WERE ABLE TO SAFELY GET OFF HIGHWAY WAS HOLDING BRIGHT LITE SWITCH FORWARD. THIS ISSUE HAS MADE RECALLS OF "CERTAIN MODELS AND CERTAIN,BUT NOT MINE??? WHY AREN'T MARQUIS AND CROWN VIC ,THAT ARE"OUTSIDE" THE RECALL CAR LIST,THAT HAVE THE SAME PROBLEM INCLUDED???IS IT BECAUSE NOT ENOUGH PEOPLE INJURED OR DIED?? SO I'M STUCK WITH A CAR I CAN ONLY DRIVE DURING THE DAY !!! WTH? I LIVE ON DISABILITY AND WAS TOLD IT WAS A THOUSAND DOLLAR REPAIR... WHY WOULDN'T MERCURY CONSIDER CARS "OUTSIDE" THE RECALL YEARS BE TREATED LIKE THEY WERE PART OF THE RECALL,SINCE ALL THE SYMPTOMS ARE THE SAME?? THE DEALER MADE ME FEEL LIKE I WAS TRYING TO RIP HIM OFF OR SCAM HIM. THE HEADLIGHTS CUT OFF AND BACK ON AT THEIR DISCRETION.. I DON'T FELL SAFE DRIVING MY, FAIRLY LOW MILEAGE CAR(WELL MAINTAINED).DON'T BELIEVE I'LL BE DRIVING FORD PRODUCTS AFTER THIS. IF FORD WOULD AT LEAST HELP THOSE OF US OUT HERE,BY MAKING THE LCM SOLD TO US AT A FREE/AT COST ,PRICING !I FEEL THAT WOULD BE FAIR. I'M SURE MANY CARS NOT HAVING THIS PROBLEM DON'T NEED "RECALLED". I WOULD HAVE THOUGHT FORD WOULD BE HONEST ENOUGH TO STAND BY THEIR PRODUCTS,AND ADDRESS THIS SAFETY ISSUE?! MAIL ME ONE AND I'LL PUT IT IN...THANK YOU *TR

Mileage: 48,031

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE COMPLETING A TURN, THE VEHICLE EXHIBITED AN ABNORMAL GRINDING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PIN BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. ...UPDATED 12/03/13 *BF THE CONSUMER STATED THE VEHICLE'S LIGHTS TURN OFF AT NIGHT, AS WELL. UPDATED 12/6/2013 *JS

Mileage: 66,000

TL* THE CONTACT OWNS 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEAD LIGHTS WOULD MALFUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,500 AND THE CURRENT MILEAGE WAS 49,000.

Mileage: 48,500

SINCE AUGUST 2013, EVERY TIME I TURNED ON MY SIGNAL LIGHT, THE INTERMITTENT SOUND FOR THE SIGNAL WOULD CLICK FASTER THAN USUAL INDICATING THAT A LIGHT MIGHT BE BAD. I WOULD CHECK ALL THE LIGHTS AROUND THE VEHICLE AND THEY WERE ALL GOOD. THEN GOING ABOUT 55 ON A HIGHWAY AT NIGHT, I NOTICED THAT IT WAS REALLY DARK IN FRONT OF MY VEHICLE. PULLED OVER AND FOUND THAT I WAS DRIVING WITHOUT LIGHT. THE HEAD LAMPS HAD TURNED OFF EVEN THOUGH THEY WERE ON THE ON POSITION. I HAD TO DRIVE HOME HOLDING MY HIGH BEAM LIGHTS AT ALL TIMES. I HEARD A CLICK, THE LIGHTS CAME ON. I LET GO OF THE HIGH BEAM. THE HEAD LAMPS STAYED ON FOR 15 MIN AND CLICK, THEY WENT OFF AGAIN. THIS HAPPENED TO ME 4 TIMES. FINALLY, I TOOK THE CAR TO HAVE IT DIAGNOSED AND WAS TOLD THAT THE LIGHTING CONTROL MODULE HAD GONE BAD. I WOULD THINK THAT THERE WOULD HAVE BEEN A RECALL ON THIS ITEM SINCE SO MANY PEOPLE HAVE HAD THE SAME PROBLEM AS LISTED ON NHTSA WEBSITE. IT COULD BE REALLY DANGEROUS. *TR

Mileage: 126,454

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS STOPPED AND THE LIGHTS WOULD ILLUMINATE AT RANDOM INTERVALS. THE CONTACT HAD TO HOLD THE HIGH BEAM LEVER IN THE ON POSITION IN ORDER TO SEE THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL PROCESSOR WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,728 UPDATED 11/15/13*CN THE VEHICLE WAS REPAIRED. UPDATED 12/3/13

Mileage: 108,728

WAS DRIVING DOWN BUSY HIGHWAY LIGHTS JUST WENT OUT HAPPENED TO BE CHURCH DRIVE AHEAD AND PULLED IN OFF HIGHWAY, THE LIGHTS HAS WENT OUT ABOUT 5 MORE TIMES SINCE THEN. CHECKED ON INTERNET, AND FOUND A LOT MORE WITH SAME PROBLEM, SOMETHING HAS TO BE DONE ABOUT THIS BEFORE SOME ONE IS KILLED. *JB

Mileage: 85,000

WHILE DRIVING HOME WITH MY WIFE AND GRANDDAUGHTER MY WIPERS STARTED TO GO ON IN DELAY MOOD AND MY LIGHTS TURNED ON.I WAS SHOCKED AT THIS BECAUSE MY WIPER SWITCH WAS IN THE OFF SETTING AND MY LIGHT SWITCH WAS IN AUTO SETTING AND IT WAS A BRIGHT SUNNY DAY.AFTER ABOUT TEN OR 15 MINUTES THE WIPERS STOPPED AND LIGHTS WENT OUT.A FEW DAY LATER I WAS GOING TO THE STORE AND IT STARTED ALL OVER WIPERS STAYING ON IN THE DELAY MOOD AND THIS TIME DID NOT STOP.I CALL MY BROTHER IN FLORIDA WHOM IS A AUTO TECH AND HE TOLD ME THAT IT SEEMED LIKE THE MULTIFUCTION SWITCH AND TOLD ME TO CHANGE IT OUT WHICH I DID.IT DID NOT RESOLVE THE ISSUE AND THE CAR REMAINS DOWN DUE TO THIS ISSUE.THERE IS ONLY 42300 ON THIS CAR WHICH MY FATHER GAVE ME AS A GIFT AND HE BOUGHT IT NEW FROM LEOMINSTER LINCOLN MECURY AND I FEEL THIS ISSUE IS A SAFETY PROBLEM WHICH COULD LEAD TO COMPLETE WIPER FAILING OR WORSE A CAR FIRE FROM SOME DEFECTIVE SYSTEM THAT CONTROLS THIS WIPER SYSTEM.CAR REMAINS DOWN AS OF THE WRITING OF THIS REPORT.DUE TO MYSELF BEING DISABLED AND ON S/S DISABILITY I DO NOT HAVE THE MONEY TO FIX THIS PROBLEM BECAUSE I FEEL A DEALER SERVICE TECH SHOULD TAKE THIS ISSUE FROM HERE.I HAVE DISCONECTED THE BATTEY AND THE CAR NOW SITS IN MY DRIVEWAY.

Mileage: 41,322

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE HEADLIGHTS FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CONTACT DECIDED NOT TO HAVE THE DIAGNOSTIC PERFORMED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE RELAY BOX WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 30,000.

Mileage: 30,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE LIGHTING MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.

Mileage: 86,000

VEHICLE HEADLIGHTS WENT OUT AT HIGHWAY SPEEDS WITH NO APPARENT WARNING. PULLED OVER AND EXAMINED LIGHTS, ONLY FOG LIGHTS WORKING. TURNED OFF VEHICLE AND RESTARTED, LIGHTS WORKED. SPORADIC LIGHTS WORKING, THEN NOT WORKING. ABLE TO MANUALLY PULL AND HOLD DIMMER SWITCH TO ACTIVATE BRIGHT LIGHTS. AFTER RESEARCHING THIS PROBLEM ON THE INTERNET I HAVE DISCOVERED THE PROBLEM IS THE SAME ALL ACROSS THE COUNTRY IN THE 2003-05 MERCURY GRAND MARQUIS. THE LIGHTING CONTROL MODULE (LCM) IS PROBLEMATIC AND POSES A SAFETY CONCERN FOR MANY OWNERS. FORD CHARGES $700-800 TO REPLACE THIS MODULE WHEN I AND MANY OF THE INTERNET (HTTP://WWW.CARPROBLEMZOO.COM/MERCURY/GRANDMARQUIS/HEADLIGHT-SWITCH-PROBLEMS.PHP) OWNERS FEEL A RECALL IS A VALID REQUEST. *TR

Mileage: 220,169

HEADLIGHTS DO NOT TURN ON , INTERNET REPORTS LIGHT CONTROL UNIT FAILS THIS IS A MAJOR SAFETY ISSUE. *TR

Mileage: 167,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAN MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, WHO STATED THE HEADLIGHT CONTROL MODULE WOULD REQUIRE REPLACING. THE HEADLIGHT CONTROL MODULE WAS REPLACED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 92,000. THE CURRENT MILEAGE WAS 92,100.

Mileage: 92,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE HEADLIGHTS STAYED ON IF THE HIGH BEAMS WERE ACTIVATED. THE CONTACT CHANGED THE FUSES AND THE LIGHT BULBS BUT THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 81,000. *TR

Mileage: 81,000

WHILE DRIVING HOME APPROX 10:30 PM MY HEADLAMPS FLICKED ON & OF THEN WENT OUT TOTALLY AND WILL NOT COME BACK ON, OBVIOUSLY A SERIOUS SAFETY ISSUE ! *TR

Mileage: 26,000

DRIVING HOME IN THE EVENING ON A RURAL 2 LANE HIGHWAY IN MS. AND MY HEADLIGHTS GOES OFF. NO WARNING JUST WENT OUT. TRIED TO MANUALLY TURN THEM ON, BUT NOTHING HAPPENED. THIS INCIDENT COULD HAVE TURNED OUT VERY DIFFERENT, IF I WASN'T FAMILIAR WITH THE AREA...THIS PROBLEM SEEMS TO BE BIGGER THAN JUST ME...THERE WAS AN INVESTIGATION BY YOUR AGENCY NHTSA ACTION #: PE08066, 11/26/08 TO 3/24/09. THIS INVESTIGATION WAS CLOSED WITH BASICALLY NO ACTION TAKEN AT ALL. JUST BECAUSE NOBODY HAS DIED, OR BEEN REPORTED INJURED, DOESN'T MEAN THIS ISSUE IS NOT A SAFETY ISSUE. *TR

Mileage: 100,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE HEADLIGHTS BECAME OPERABLE WITHIN TEN MINUTES. THE MALFUNCTION OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME FAILURE. THE SECOND TIME A DIAGNOSTIC TEST WAS PERFORMED, THE TECHNICIAN STATED THE COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000..... UPDATED 03-28-13 *BF THE CONSUMER STATED AT NO TIME WHEN THE LIGHTS WENT OFF DID AN INDICATOR ON THE DASH BOARD COME ON. THE DEALER ADVISED THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. UPDATED 04/09/2013 *JS

Mileage: 80,000

HEADLIGHTS GO OFF UNEXPECTEDLY WHILE DRIVING AT NIGHT. EXPERIMENTING FOUND THAT HIGH BEAM (UNSAFE WHEN DRIVING ON 2 WAY ROAD) MAY BE KEPT ON BY HOLDING THE TURN SIGNAL LEVER IN THE UP POSITION (THUS OCCUPYING THE LEFT HAND WHILE DRIVING) INTERNET SEARCH INDICATES THAT THIS IS A FAIRLY COMMON PROBLEM WITH THIS MAKE AND MODEL, AND THAT REPLACEMENT OF THE LIGHT CONTROL MODULE IS EXPENSIVE ($700 - $900) AND NOT ALWAYS A LONG TERM FIX. SHOULD BE A FORD RECALL ITEM. *TR

Mileage: 76,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HIGH AND LOW BEAM HEADLIGHTS BECAME OVERHEATED AND FAILED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE HEADLIGHTS WERE ACTIVATED AND SUDDENLY BECAME INOPERATIVE. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM AND INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE MALFUNCTION. ALSO, THE DEALER WAS NOTIFIED OF THE ISSUE WHO ADVISED THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. UPDATED 07/17/2013 *JS

Mileage: 72,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH WITH THE HEADLIGHTS ACTIVATED, THERE WAS A SUDDEN FAILURE IN THE HEADLIGHT ILLUMINATION. THE CONTACT CONTINUED TO DRIVE AND WITHIN SEVERAL MINUTES, THE HEADLIGHTS OPERATED NORMALLY. AN AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE MALFUNCTION. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Mileage: 62,000

THE HEADLIGHTS GO AND INTERMITTENTLY. THEY COME ON INITIALLY BUT ONLY SAY ON, ON AVERAGE, FOR ABOUT 5-10 MINUTES AND WILL STAY OFF FOR ABOUT 3-4 MINUTES. THE HEADLIGHT SWITCH HAS BEEN REPLACED BUT THE PROBLEM IS STILL OCCURRING. NO OTHER MECHANICAL WORK HAS BEEN DONE SINCE REPLACING THE SWITCH. *TR

Mileage: 101,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEAD LIGHTS FAILED. THE CONTACT ATTEMPTED TO TURN THEM BACK ON BUT TO NO AVAIL. THE CONTACT ALLOWED THE VEHICLE TO SIT INOPERABLE FOR SEVERAL HOURS, IN WHICH THE HEADLIGHTS THEN BECAME OPERABLE. THE VEHICLE WAS TAKEN NOT TAKEN TO A DEALER OR A MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

MY MOTHER-IN-LAW HAS A 2004 GRAND MARQUIS & LAST NIGHT WHEN SHE STARTED THE CAR TO GO HOME AFTER VISITING US, THE HEADLIGHTS WOULD NOT COME ON AT ALL....ADDITIONALLY, THE INTERIOR LIGHTS HAVE COME ON ALL BY THEMSELVES INTERMITTENTLY, AND CONSEQUENTLY, THE BATTERY IS DRAINED EACH TIME IT HAPPENS. THE INTERIOR PROBLEM MAY OR MAY NOT FIX ITSELF BY STARTING/SHUTTING OFF/OPENING/CLOSING DOOR. ALL I DID WAS TYPE "2004 MERCURY GRAND MARQUIS" IN YAHOO SEARCH & A MULTITUDE OF SIMILAR PROBLEMS CAME UP IN THE RESULTS: ALL STATING A DEFECTIVE LIGHT CONTROL MODULE (LCM). I AM GOING TO TAKE THE ONE OUT OF HER CAR TODAY & TAKE IT APART & INSPECT IT FOR CRACKED ("COLD SOLDER") SOLDER JOINTS AS ALMOST ANYTHING WITH A PC BOARD ( (MADE IN THE LAST 25 YEARS ESPECIALLY) TENDS TO DEVELOP CRACKED SOLDER BECAUSE THEY ARE MADE CHEAPLY BY USING AS LITTLE SOLDER POSSIBLE TO HOLD THE JOINT TOGETHER (WHEN NEW, ANYWAYS) . YET ANOTHER CHEAP, MODERN JUNK ELECTRONIC ITEM PUMPED OUT IN BULK BY THE THOUSANDS THAT THE MANUFACTURER WILL NOT SUPPORT, UNLESS IT FAILS WITHIN THE WARRANTY PERIOD! I CANNOT BELIEVE FORD MOTOR COMPANY WON'T ISSUE A RECALL FOR THIS PROBLEM AS IT IS NOT AN ISOLATED PROBLEM, ACCORDING TO MY RESEARCH! MAYBE ONCE SOMEONE DIES IN A CAR WRECK FROM THE LIGHTS GOING OUT WHILE THEY'RE GOING DOWN A FREEWAY @ 70MPH, SOMEONE WILL GET A GOOD LAWYER AND SUE THE PANTS OFF OF FORD MOTOR COMPANY!! CLASS ACTION LAWSUIT, ANYBODY? *JS

Mileage: 103,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT ILLUMINATED SPORADICALLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP, WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,500 AND THE CURRENT MILEAGE WAS 87,000.

Mileage: 86,500

ON THREE OR FOUR OCCASIONS OVER A MONTH OR SO, MY HEADLIGHTS, WHICH I TURNED ON MANUALLY, WENT OUT WHILE I WAS DRIVING. THE LAST TIME IT OCCURRED, I WAS ON A DARK, UNLIT, TWO-LANE ROAD AND THOUGHT I WOULD NOT GET HOME ALIVE. I PULLED OVER, TURNED OFF THE ENGINE, TURNED ON MY EMERGENCY FLASHERS AND INTERIOR LIGHTS SO THAT OTHER VEHICLES WOULD SEE ME. WHEN THE ROAD WAS CLEAR, I STARTED THE CAR AGAIN, TURNED ON THE HEADLAMPS AND PROCEEDED TO CONTINUE MY RIDE HOME. THE LIGHTS AGAIN WENT OUT AND I REPEATED THE PROCESS UNTIL I WAS HOME SAFELY. AFTER THAT, I DROVE ONLY DURING DAYLIGHT. I WENT TO A SPARTAN AUTO CARE CENTER AND AFTER A DIAGNOSTIC SCAN, WAS TOLD THAT I NEEDED TO REPLACE THE HEAD LIGHT CONTROL MODULE. I WAS TOLD THAT THIS WAS A COMMON PROBLEM WITH THE GRAND MARQUIS. I ELECTED TO TAKE IT TO A FORD DEALER WHEN I FINALLY COULD AFFORD TO REPAIR IT. THE DEALER REPLACED THE HEAD LIGHT CONTROL MODULE ON MARCH 30, 2012 AT A COST OF $760.43. I HAVE SEEN A LITANY OF COMPLAINTS FROM OTHER OWNERS, SO THIS IS NOT AN ISOLATED PROBLEM. I THINK THIS IS A DANGEROUS DEFECT AND WE SHOULD BE REIMBURSED FOR THE EXPENSE INVOLVED. *TR

Mileage: 65,800

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHT COULD NOT BE TURNED OFF AND SPORADICALLY, THE HEADLIGHT WOULD NOT ILLUMINATE. THE BATTERY HAD TO BE DISCONNECTED IN ORDER TO TURN THE HEADLIGHTS OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 54.095.

THE HEADLIGHTS TURNED OFF ,WHILE DRIVING 20 MPH,AND WOULD NOT COME BACK ON..I HAVE NOTICED ON THE INTERNET THAT THERE ARE ALOT OF COMPLAINTS ABOUT THIS SAME PROBLEM,WHY NO RECALL,WHAT IF I WAS DRIVING 55 MPH,THINGS COULD HAVE TURNED OUT VERY BAD..MY CAR WILL SIT IN FRONT OF MY HOUSE UNTIL A CURE IS FOUND..THANK YOU *TR

LIGHTS WENT OUT WHILE DRIVING DOWN A MAJOR HIGHWAY, ONLY BRIGHTS WOULD WORK, THEN THEY WENT OFF. AFTER CLICKING THEM OFF AND ON THEY CAME BACK ON FOR A WHILE , THEN OFF AGAIN. WHAT A DANGEROUS SITUATION THIS IS!! PLEASE DO A RECALL ON THIS AS I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS HAPPENING TO PEOPLE. I CAN NOT GO ANYWHERE AT NIGHT IN MY CAR, ONLY TRUST DAYTIME DRIVING NOW! *TR

Mileage: 61,000

2004 GRAND MARQUIS, ORIGINAL OWNER, 60002 MILES. LOW BEAM HEADLIGHTS ( IN RAIN ) JUST TURNED OFF BY THEMSELVES. HIGH BEAM WAS OKAY. CARS APPROACHING FROM OPPOSITE DIRECTION CONTINUED TO BLINK THEIR LIGHTS AT US - TELLING US OUR LIGHTS WERE NOT ON ( STATE OF FLORIDA REQUIRES HEADLIGHTS TO BE ON DURING RAIN STORM ). CALLED DEALER UPON REACHING HOME - HE DID NOT SEEM SURPRISED. SAID BRING IT IN AND WE WILL REPLACE THE " LIGHTING CONTROL MODULE ". AFTER SEVERAL MINUTES ON THE PHONE WAS INFORMED THAT THE COST WOULD BE APPROX. $700. AND THAT TYPE REPAIR IS COMMON ON THE FORD AND MERCURY AUTOMOBILES. LIGHTS JUST GOING OFF - RAIN, FOG OR NIGHT DRIVING IS UNSAFE. THIS PROBLEM IS A TRAFFIC PROBLEM FOR THE DRIVER AS WELL AS FELLOW DRIVERS SHARING THE ROAD. *TR

Mileage: 60,002

BOTH HEADLIGHTS WENT OUT AT NIGHT WITHOUT WARNING, DANGEROUS CONDITION. THE DEALER REPLACED THE LIGHTING CONTROL MODULE WHICH HAD FAILED #4W7Z13C788. *TR

Mileage: 42,500

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT HAD TO CONSTANTLY HOLD THE HEADLIGHT SWITCH TO KEEP THE HEADLIGHTS ILLUMINATED. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. UPDATED 02/15/12*LJ UPDATED 02/17/12

Mileage: 51,000

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO FAILURE OF HEADLIGHTS *TGW THE CONSUMER STATED THE HEADLIGHTS WOULD JUST RANDOMLY GO OUT AND COME BACK ON AFTER A MINUTE OR TWO. THE CONSUMER WAS INFORMED LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. *JB

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO FAILURE OF HEADLIGHTS *TGW THE CONSUMER STATED THE HEADLIGHTS WOULD JUST RANDOMLY GO OUT AND COME BACK ON AFTER A MINUTE OR TWO. THE CONSUMER WAS INFORMED LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. *JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS NOT INSPECTED FOR THE FAILURE. THE CONTACT STATED THAT HE BELIEVED THAT THE FAILURE WAS CAUSED BY THE SENSORS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 57,000 AND THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER COULD NOT LOCATE A PROBLEM WITH THE HEADLIGHTS. THE CONTACT REPLACED THE LIGHT SWITCH BUT THAT DID NOT REMEDY THE PROBLEM. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.

Mileage: 103,000

THE HEADLIGHTS FAILED DURING OPERATION OF THE VEHICLE WHILE IN LIGHT RAIN AT NIGHT IN TOWN. I DID NOT NOTICE THE LIGHTS FAILED, ON COMING TRAFFIC FLASHED THEIR LIGHTS TO TELL ME MY LIGHTS WERE OFF. PULLING OVER TO THE CURB I WIGGLED THE CABLING UNDER THE DASH AND THE LIGHTS CAME ON, I THEN PROCEEDED TO MOVE AGAIN AND THE LIGHT WENT OFF. AFTER A FEW ATTEMPTS OF WIGGLING THE CABLING NEAR THE LEM MODULE THE LIGHTS STAYED ON ENOUGH TO RETURN TO MY HOME. THIS HAS BEEN AN ON GOING SITUATION WITH THE LIGHTS, AND I HAVE BEEN ON THE INTERNET TO TROUBLESHOOT THIS FAULT IN THE FORD MOTOR VEHICLES. THAT THIS PROBLEM HAS BEEN REPORTED WITH OUT A RECALL IS APPALLING. THE LOCATION OF THE FAILED UNIT MOST LIKELY IS THE REASON FOR SERVICE MECHANIC ESTIMATES OF $700 TO $1500 TO REPLACE THIS PART. ONE ONLY HAS TO GO ON THE INTERNET AND WRITE THE 2004 LIGHTING PROBLEM AND SEE THE LEM MODULE HAS A UN-GOING PRODUCT FAILURE. *TR

Mileage: 58,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE LIGHTS WOULD CONTINUOUSLY FLICKER ON AND OFF. IN 2006 AND 2009, THE DEALER REPLACED THE LIGHTING CONTROL MODULE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 121,000 AND THE FAILURE MILEAGES WAS 60,000. UPDATED 01/05/12*LJ UPDATED 01/09/12

Mileage: 60,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 45 WHEN THE HEADLIGHTS ILLUMINATED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED THE SWITCHES FOR THE HEADLIGHTS. THE MANUFACTURER WAS NOT CONTACTED AND THE FAILURE PERSISTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 80,000.

Mileage: 60,000

MY MERCURY MARQUIS IS UNSAFE! BOTH OF MY NIGHT-TIME HEADLIGHTS WENT OUT AT THE SAME TIME. ALL OTHER LIGHTS WORK FINE INSIDE AND OUT. THE HEAD-LIGHTS NOW ONLY WORK IF I HOLD THE HIGH-BEAM BAR, HOWEVER, THEY DO NOT WORK IF I LET GO OF THE CONTROL BAR. I DRIVE MY VEHICLE VERY LITTLE, AND MOSTLY DURING THE DAY; HOWEVER, I DO TAKE 70 MPH INTERSTATE HIGHWAY TRIPS RETURNING AT NIGHT. THERE IS NO FUSE FOR THE HEAD LIGHTS OR THE LIGHT CONTROL MODULE IN EITHER THE FUSE BOX ABOVE THE BRAKE PEDAL, OR UNDER THE HOOD. FURTHER INVESTIGATION REVEALS THAT THE HEAD LIGHT FUSE IS INSIDE THE LIGHT CONTROL MODULE WHICH IS LOCATED UNDER THE DASH ABOVE THE GAS-PEDAL. ALSO, I'VE LEARNED THAT EVEN WHEN THIS LCM UNIT IS REPLACE, THAT A NEW LCM UNIT CAN BE DEFECTIVE ALSO. COMMON SENSE DICTATES THAT SOMETHING ELECTRICAL IS CAUSING THE FUSE TO BLOW IN THE UNIT. I BELIEVE THIS INDICATES A LOOMING FIRE HAZARD ABOUT TO HAPPEN. OVERHEATING THE ELECTRICAL SYSTEM FROM WHERE? IF I WOULD ELECT TO HAVE THE LCM UNIT MODIFIED WITH A LARGER INTERIOR FUSE, I FEAR THIS IS NOT A SOLUTION EITHER. FORD NEEDS TO FIND THE SOURCE OF THE PROBLEM THAT IS BLOWING THIS FUSE EVEN IN THE NEW UNITS. THE INSTALLATION AT THE DEALERSHIP IS $700.00 OR ABOVE. THE MARKET PRICE OF THE LCM UNIT IS $90. FORDS NEEDS TO RECALL AND REPLACE THIS LCM UNIT FOR AN INDEFINITE PERIOD; HOWEVER, SINCE THEY ARE MAKING A BUNCH OF MONEY REPLACING THEM, AND NO ONE HAS GOTTEN KILLED YET, WILL THEY? I FEAR REPLACING THE UNIT THIS WEEK, AN THE NEW ONE FAILING AND ME, SUDDENLY WITH NO HEADLIGHTS POSSIBLY RUNNING OVER A PEDESTRIAN, OR CRASHING ON THE INTERSTATE AND ME OR SOMEONE DYING. THIS PROBLEM MAKES MY MERCURY ABSOLUTELY UNSAFE !!! I WANT AN INDEFINITE RECALL OF THIS UNIT, AND FOR FORD TO FIND AND REPAIR THE CAUSE OF THE UNIT FAILING. *TR

Mileage: 34,234

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT OFF WITHOUT INITIATION AND WITHOUT WARNING ON AN INTERMITTENT BASIS. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER HAD NOT BEEN NOTIFIED AND THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000 AND THE CURRENT MILEAGE WAS 125,000. THE VIN WAS UNAVAILABLE.

Mileage: 124,000

THE HEADLIGHT WOULD NOT COME ON. THIS FIRST HAPPENED 2007, VEHICLE WAS INSPECTED AND REPAIRED. UNDER WARRANTY HEADLIGHT MODULAR. THIS HAPPENED AGAIN JUNE 2011. HEADLIGHT MODULAR NEEDS TO BE REPLACE AGAIN. *TR

Mileage: 30,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLIGHTS WOULD FAIL INTERMITTENTLY. THE DEALER DIAGNOSED THAT THE COMPUTER MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 80,000.

Mileage: 80,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH AT NIGHT, THE HEADLIGHTS AND THE INTERIOR LIGHTS WOULD SUDDENLY MALFUNCTION AND STOP ILLUMINATING, INCREASING THE RISK OF A CRASH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE A DIAGNOSTIC TEST INDICATED THAT THE HEAD LIGHT CONTROL MODULE WAS FAULTY. THE CONTACT DID NOT HAVE THE HEADLIGHT CONTROL MODULE REPLACED. THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THE VEHICLE HEADLIGHTS AND WINDSHIELD WIPER FAILED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE HEADLIGHT CONTROL MODULATOR AND THE WINDSHIELD WIPER MOTOR. THE MANUFACTURER WAS CONTACT AND BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 90,000.

Mileage: 70,000

HEAD LIGHT TURN OFF WHILE DRIVING FOR NO APPARENT REASON , THEN CYCLE BACK ON FOR A FEW MINUTES AND THEN TURN OFF AGAIN , THIS CONTINUES WITH OUT END. *TR

Mileage: 42

ALL HEADLIGHTS QUIT WITHOUT NOTICE OF ANY SORT. AFTER REPLACING BULBS AND SWITCHES, I WENT DIRECTLY TO FORD. THEY CHARGED ALMOST $700.00 TO REPLACE THE "PROCESSOR LIGHTING CONTROL", WHICH THE SERVICE CLERK EXPLAINED WAS LIKELY THE PROBLEM. SINCE FORD KNEW THIS WAS A PROBLEM, WHY DID THEY NOT RECALL THE VEHICLES HAVING THIS PROBLEM. WE COULD HAVE HAD A VERY SERIOUS ACCIDENT.

Mileage: 100,838

HEAD LIGHTS ON MY 2004 MERCURY GRAND MARQUIS WILL NOT COME ON. PARKING LIGHTS WORK AND HI BEAMS. GOT PULLED OVER BY COLUMBUS OH POLICE DEPARTMENT BECAUSE I WAS DRIVING WITH HI BEAMS ON. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED. *TR

Mileage: 89,567

2004 MERCURY GRAND MARQUIS HEADLIGHT WILL NOT COME ON. MUST HOLD HIGH BEAM LEVER TO USE HEADLIGHTS AND DRIVE WITH ONE HAND. I REPLACED THE LIGHT ASSEMBLY DIDN'T HELP. *TR

Mileage: 40,000

WHEN DRIVING AT NIGHT THE LOW BEAM HEADLIGHTS GO OUT WHILE VEHICLE IS IN MOTION. THIS FAILURE IS UNPREDICTABLE AND LEAVES THE DRIVER LITERALLY "IN THE DARK" WITH THE VEHICLE MOVING AT WHATEVER SPEED AND DIRECTION IT IS GOING AT. THIS IS DEFINITELY A SERIOUS SAFETY ISSUE AS MY RESEARCH HAS FOUND THAT THIS IS A COMMON FAILURE OF THE VEHICLE'S "LIGHT CONTROL MODULE" (LCM). FURTHER RESEARCH REVEALS THAT THE FORD / MERCURY AUTOMOTIVE DEALERSHIPS MAINTAIN A READY STOCK OF THIS PART FOR REPLACEMENT AT THE HEFTY AVERAGE PRICE OF $ 700.00. GIVEN THE SEVERITY OF THIS SAFETY ISSUE IT IS DIFFICULT TO UNDERSTAND WHY THERE HAS BEEN NO APPARENT ACTION BY NHTSA TO REQUIRE A RECALL BY THE MANUFACTURER. THIS FAILURE RECURS FREQUENTLY AND UNPREDICTABLY. *TR

Mileage: 92,350

VEHICLE HAS DEFECTIVE LIGHTING CONTROL MODULE (LCM). HEADLIGHTS WOULD NOT TURN ON UNTIL LCM WAS KICKED. (LCM IS MOUNTED DIRECTLY ABOVE GAS PEDAL) NOW HEADLIGHTS ARE TURNING OFF WHILE DRIVING. (BUT COME BACK ON IF THE LCM IS KICKED. ) LOOKING AT EBAY THERE ARE MANY COMPANIES THAT OFFER A TOTAL UPGRADE OF YOUR EXISTING LCM. THEY INSTALL HEAVIER DUTY RELAYS. THE PART # ON MY LCM IS 4W7T-13C788-AA. SO IT IS EVIDENT THAT THERE IS A PROBLEM WITH MANY LCM'S IN AND AROUND THAT MODEL YEAR.

Mileage: 50,000

THE NIGHTTIME HEAD LIGHTS FAILED ON THE MERCURY MARQUIS. 2004 MODEL; WE BROUGHT THE CAR INTO THE DEALERSHIP TO HAVE THE MODULE REPLACED WHICH IS EXPENSIVE. *TR

MY 2004 MERCURY GRAND MARQUIS HEADLIGHTS KEEP TURNING OFF WITHOUT WARNING AT NIGHT. I ALMOST KILLED A PEDESTRIAN AS THE LIGHTS WENT OUT AT NIGHT AND I COULDN'T SEE BEFORE STOPPING THE CAR. I DID HOWEVER STRIKE THE EMPTY BABYSTROLLER THEY WERE PUSHING WHICH CONTAINED GROCERIES. I'M TOLD BY THE DEALER THAT IT IS A MODULE. COSTING $500. PLUS $99 AN HOUR TO DIAGNOSE ( WHICH WILL OF COURSE BE A MIN OF TWO HOURS ) AD THEN THE LABOR FOR TOTAL OF ABOUT $1,000. THIS SEEMS TO HAPPEN MORE OFTEN THE NOT. I'VE LOOKED ONLINE AND FOUND LOTS OF PEOPLE WITH THE SAME PROBLEM. FORTUNATELY THERE HAVE BEEN NO INJURIES OR DEATHS YET AS A RESULT THAT I'M AWARE OF. SO WHEN THERE IS A DEATH BECAUSE OF THIS, WHOSE IS GOING TO TELL THE FAMILY THAT THIS WAS APROBLEM THAT COULD HAVE BEEN AVOIDED OR FIXED. WE SHOULD HAVE TO WAIT FOR INJURY OR DEATH FOR ACTION TO BE TAKEN. THE DEALER ( LINCOLN MERCURY) SAYS ITS A DEFECTIVE PART ( MODULE). THIS IS A SAFETY ISSUE SINCE YOU CAN'T LEGALLY DRIVE A CAR @ NIGHT WITHOUT LIGHTS. PLEASE LOOK INTO THIS AND MAKE SOMETHING HAPPEN, PLEASE ! *TR

Mileage: 86,000

2004 MERCURY GRAND MARQUIS OUTSIDE LIGHTS GOES OFF AND ON INTERMITTENTLY. I HAVE 72,000 MILES ON MY CAR. IT SUDDENLY HAPPEN ONE DAY WHILE I WAS DRIVING AT NIGHT FROM MY SECOND JOB ON THE HIGHWAY. IT SCARED ME NEARLY TO DEATH AND IS VERY DANGEROUS. *TR

Mileage: 72,000

HEADLIGHTS GO OUT WHILE DRIVING. THEY WILL STAY OFF FOR A 2 OR 3 MIN. AND WILL COME BACK ON FOR A WHILE, THEN GO OFF AGAIN. I HAVE HAD THE LIGHT GO OFF IN A 5 MILE DRIVE 4 TIMES. THIS IS VERY DANGEROUS. I HAVE NOT HAD A CRASH, BUT WAS PULLED OVER BY THE POLICE. I HAVE REPLACED ONE PART, THE MULTI-PURPOSE SWITCH AND IT HAD NO EFFECT ON THE LIGHTS. AFTER SEVERAL DAYS OF RESEARCH I BELIEVE THE CAUSE IS THE LIGHT CONTROL MODULE, THIS PART RUNS FROM 400 TO OVER 700 DOLLARS. I AM ON A FIXED INCOME AND DO NOT HAVE THE MONEY TO FIX THIS PROBLEM. FORD SHOULD BE THE ONE TO REPLACE THE PART. THE HEADLIGHT SWITCH HAS NOTHING TO DO WITH THE LIGHTS GOING OUT. SINCE THE PURCHASE DATE THE SWITCH WAS ON AUTO, AFTER CHANGING THE M-P SWITCH I PUT THE HEADLIGHTS ON MANUAL ON/OFF. THIS PROBLEM HAS BEING GOING ON FOR OVER 2 MONTHS. THE PROBLEM HAS NOT BEEN FIXED. NO FUNDS. *TR

Mileage: 112,800

LOSS OF HEADLIGHTS WHILE NIGHT DRIVING. THIS HAPPENED ON TWO DIFFERENT OCCASIONS. CORRECTION REQUIRED WAS THE REPLACEMENT OF THE LIGHTING CONTROL MODULE (LCM) ON A 2004 MERCURY GRAND MARQUIS GS ($512,00). WE UNDERSTAND THIS PROBLEM ENTAILS 2000 TO 2007 FORD CROWN VICTORIA AND MERCURY MARQUIS MODELS ONLY, AND FORD MOTOR CO, HAS RECEIVED NUMEROUS COMPLAINTS ABOUT THIS HAPPENING BUT REFUSES TO ISSUE A RECALL NOTICE. *TR

Mileage: 88,670

I WAS DRIVING MY VEHICLE AND THE HEADLIGHTS JUST TURNED OFF. I COULD NOT SEE THE ROAD. IT LASTED FOR ABOUT A MINUTE WHERE I HAVE TO STOP ON THE SIDE OF THE ROAD AND WAIT. AFTER THAT THEY TURNED ON. THEN A FEW DAYS LATER THEY DID THE SAME THING. THIS HAS HAPPENED ABOUT 10 TIMES

HEADLIGHTS ON MY 2004 MERCURY GRAND MARQUIS STOPPED WORKING WHILE DRIVING. ALL OF THE FUSES ARE OK SO PROBLEM IS SOMEWHERE ELSE. PARKING LIGHTS AND BLINKERS STILL WORK. CAN HOLD THE HIGH BEAM LEVER TOWARDS THE DRIVER SEAT AND LIGHTS WILL COME ON BUT I MUST HOLD THE LEVER IN WHILE DRIVING WITH ONE HAND. *TR

Mileage: 78,000

THE HEADLIGHTS DO NOT STAY ON. THE LIGHTS MAY OR MAY NOT GO ON INITIALLY BUT CAN GO OUT AT ANY TIME MAKING DRIVING HAZARDOUS. THE ONLY WAY TO MAKE THEM LIGHT IS TO HOLD THE HANDLE IN THE "BRIGHT LIGHT" POSITION." I HAVE CONTACTED FORD WITH THE PROBLEM AND SEVERAL DEALERS TO NO AVAIL. THIS HAS BEEN HAPPENING FOR APPROXIMATELY A YEAR. A RELATED PROBLEM SEEMS TO BE THAT THE AIR CONDITIONER BLOWER STOPPED WORKING AND THE BRAKE LIGHT STAYS ON ALL THE TIME. JUDGING FROM THE COMPLAINTS I HAVE READ ON THE INTERNET, MANY PEOPLE HAVE ALL THREE PROBLEMS AT ONCE. *LN

Mileage: 85,000

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT SINCE 2008, THE HEADLIGHTS WOULD TURN OFF INTERMITTENTLY. THE LIGHTS WOULD TURN ON ONCE THE DOORS WERE OPENED BUT WHEN THE VEHICLE WAS STARTED, THEY WOULD TURN OFF. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CAUSED BY THE COMPUTER WHICH WAS REPLACED. HOWEVER, THE FAILURE OCCURRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 110,000. UPDATED 02/23/11 *BF THE CONSUMER STATED THE INSIDE LIGHTS WENT OUT AS WELL. UPDATED 05/09/11

Mileage: 70,000

DRIVING AT 75 MILES PER HOUR AT NIGHT ON INTERSTATE 40, THE HEADLIGHTS AND DASHLIGHTS WENT OUT ON THE 2004 MERCURY GRAND MARQUIS. *TR

Mileage: 119,235

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED; THEY TURNED ON AND OFF INTERMITTENTLY. A MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE HEADLIGHT CONTROL MODULE WAS THE CAUSE OF FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 84,000.

Mileage: 83,000

HEADLIGHTS RANDOMLY TURN OFF. DOESN'T SEEM TO MATTER IF I'M DRIVING OR NOT. *TR

Mileage: 91,000

DRIVING HOME AT NIGHT IN MY 2004 MERCURY GRAND MARQUIS ALL OF A SUDDEN MY HEADLIGHTS WENT OUT. THE ONLY WAY TO HAVE HEADLIGHTS WAS TO MANUALLY HOLD BACK THE HIGH BEAM MECHANISM ON THE STEERING COLUMN. EVENTUALLY THEY WILL COME BACK ON FOR A WHILE BUT CUT OFF AGAIN. THROUGH RESEARCH I FOUND OUT IT IS A LCM MODULE AND CAN BE FIXED FOR APPROXIMATELY $700.00. I THINK MERCURY SHOULD BEAR SOME OR ALL OF THE RESPONSIBILITY FOR THIS AS IT WILL EVENTUALLY CAUSE A VERY SEVERE ACCIDENT. *TR

Mileage: 110,000

HEADLIGHTS WENT OUT WHILE DRIVING THE VEHICLE. THIS WAS ON A DARK, DARK, 2 LANE COUNTRY ROAD WITH LITTLE OR NO SHOULDER. USING THE HIGH BEAM "HOLD" FUNCTION LIGHT WOULD COME ON HIGH BEAM. WORKING SWITCHES WOULD NOT BRING LIGHTS BACK ON. CHECKING LIGHTS LATER, FOUND LIGHTS WOULD GO OUT WITHIN 5 MINS - STAY OUT FOR LESS THAN 5 MINS AND THEN REPEAT. REPAIR WAS THE LCM MODULE WHICH DEALER CHARGED APROX. $700 TO FIX. VERY DANGEROUS AND SCARY! TAIL LIGHTS DID STAY ON. *TR

Mileage: 49,500

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE TRAVELING 50 MPH THE CONTACT NOTICED THAT THE HEADLIGHTS HAD SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 44000. THE VIN WAS UNAVAILABLE

Mileage: 44,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT A VERY LOW SPEED, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE HE WAS INFORMED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 149,000. UPDATED 11/16/10*BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT A COST OF $511.00. UPDATED 12/01/10

Mileage: 149,000

2004 MERCURY GRAND MARQUIS. HEADLIGHTS BEGAN GOING OFF BY THEMSELVES WHILE I WAS DRIVING AND WILL NOT COME ON AT MOST OF THE TIME. EVERY INDICATION I HAVE IS IT IS A FAULTY LIGHTING MODULE CONTROL. THIS IS VERY DANGEROUS AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE OR ME IS KILLED BECAUSE THE LIGHTS WILL SUDDENLY GO OFF ON A DARK WINDING LOAD. PLEASE CONSIDER A FORCED RECALL ON THIS PROBLEM IMMEDIATELY. *TR

Mileage: 52,000

2004 MERCURY MARQUIS HEADLIGHTS WOULD SPORADICALLY STOP WORKING. *TR

Mileage: 82,500

LETTER FROM CONGRESSMAN JONES ON BEHALF OF CONSTITUENT RE PROBLEMS WITH THE HEADLIGHTS ON HER 2004 MERCURY GRAND MARQUIS (DOT/I#2010-2172) THE CONSUMER STATED WHILE DRIVING, THE HEADLIGHTS WENT COMPLETELY OUT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. UPON INSPECTION, THE DEALER STATED THE ENTIRE LIGHTING MODULE NEEDED TO BE REPLACED AT A COST OF $700.00. *JB

TL*-THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE FRONT HEADLIGHTS FAILED. IMMEDIATELY, THE HIGHBEAM SWITCH WAS ENGAGED AND REQUIRED ASSISTANCE TO MANUALLY HOLD FOR THE HEADLIGHTS TO OPERATE. THE FAILURE OCCURRED SPORADIC. THE AUTHORIZED DEALER WAS NOTIFIED AND THE TECHNICIAN INFORMED THE REPLACEMENT PART REQUIRED FOR THE HEADLIGHTS TO FUNCTION PROPERLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 64,000. THE CURRENT MILEAGE WAS 70,000.

Mileage: 64,000

I AM CURRENTLY HAVING PROBLEMS WITH MY 2004 MERCURY GRAND MARQUIS WITH THE HEAD LIGHTS NOT COMING ON OR GOING OUT. ALL OTHER LIGHT STAY ON. TURNING THE LIGHT SWITCH ON / OFF AND IT WON'T COME ON. SAME SYMPTOMS IN AUTO OR MANUAL HEADLIGHT MODE. IF I STOP THE CAR IT WILL COME BACK ON. IT THEN MIGHT GO OFF AFTER A WHILE. I SEE OTHERS HAVE HAD THIS SAME PROBLEM, THIS WAS CONFIRMED BY MY LOCAL FORD DEALERSHIP. VERY COMMON PROBLEM WITH SERIOUS SAFETY CONCERNS. DEALER TELLS ME IT IS A FAILURE OF THE LIGHT CONTROL MODULE (LCM). *TR

Mileage: 80,000

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH THE HEADLIGHTS SUDDENLY SHUT OFF WITHOUT WARNING CAUSING THE CONTACT TO TURN ON THE HIGH BEAMS TO SEE THE ROAD. THE FAILURE REOCCURRED ONE WEEK LATER WHILE TRAVELING AT 25 MPH WHEN THE HEADLIGHTS STOPPED FUNCTIONING WITHOUT WARNING. THE CONTACT CONTINUED TO TURN THE LIGHTS ON AND OFF UNTIL THEY REMAINED ON. THE CONTACT WAS DISPLEASED SINCE SHE WORKS AT NIGHT AND WAS CONCERNED ABOUT THE SAFETY RISK WHEN THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE APPROXIMATE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 1000.

Mileage: 800

HEADLIGHTS ON 2003 FORD CROWN VICTORIA AND 2004 MERCURY GRAND MARQUIS SUBJECT TO GOING ON AND OFF AND GOING OFF WHILE DRIVING. *TR

Mileage: 28,000

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT APPROXIMATELY 72 MPH ON NORMAL ROAD CONDITIONS WITH THE HEADLIGHTS IN ACTIVATION. SUDDENLY, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE DRIVER EXPERIENCED EXTREMELY POOR VISIBILITY AND PULLED OVER TO THE SIDE OF THE ROAD WITH EXTREME CAUTION. THE VEHICLE REMAINED PARKED UNTIL DAY LIGHT DUE TO THE DARK ROADWAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE HEADLIGHT CONTROL MODULE. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT HAD CONCERN OF THE SAFETY HAZARD. THE FAILURE MILEAGE WAS 52,000. UPDATED 2/22/10 *CN UPDATED 06/30/10.*JB

Mileage: 52,000

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN DRIVING THE HEADLIGHTS WILL TURN OFF FOR FOUR MINUTES AND THEN TURN BACK ON. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN STATED THAT THE HEADLIGHT MODULE SWITCH NEEDED TO BE REPLACED. NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE 124024.

Mileage: 124,024

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SUDDENLY STOPPED WORKING. IN ADDITION, THE TURN SIGNALS AND BRIGHT HEADLIGHTS WOULD ONLY ILLUMINATE WHENEVER THE SWITCH WAS HELD. AS SOON AS THE SWITCH WAS RELEASED, THE LIGHTS WOULD DIM AGAIN. IN ORDER TO DRIVE AT NIGHT, THE CONTACT WOULD HAVE TO HOLD THE SWITCH AT ALL TIMES. THE FAILURE HAS OCCURRED ON THREE OCCASIONS. USUALLY, THE HEADLIGHTS WORK NORMALLY WHEN THE VEHICLE IS PARKED OVERNIGHT. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER, BUT THEY HAVE NOT YET INSPECTED THE VEHICLE. HE BELIEVES THAT THIS IS A MANUFACTURER DEFECT. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 83,000.

Mileage: 80,000

LIGHT CONTROLER SHUTS LIGHTS OFF AT NIGHT WHILE DRIVING. THE ONLY WAY TO GET LIGHTS TO DRIVE WITH IS TO HOLD DIRCETIONAL SIGNIAL HANDEL UP WITH ONE HAND AND DRIVE WITH THE OTHER. *TR

Mileage: 100,600

WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTOMATIC SELECTION THE HEADLIGHTS WENT OUT. THIS WAS ON JUNE 6, 2009, AT 11:00 P. M. THEN ON JUNE 27, 2009, AT 9:10 P. M. WHILE TURNING ONTO AN INTERSTATE HIGHWAY THE HEADLIGHTS WENT OUT AGAIN. THIS TIME THE HEADLIGHT SELECTION SWITCH WAS IN THE MANUAL MODE. BOTH TIME THE HIGHBEAM SELECTION SWITCH WAS PULLED AND AFTER A 15 TO 20 MINUTE PERIOD THE HEADLIGHTS CAME BACK ON. *TR

Mileage: 96,500

2004 MERCURY MARQUIS. AFTER 2-3 HOURS OF DRIVING WITH THE HEADLIGHTS ON, THEY WILL GO OUT. ALL OTHER LIGHTS CONTINUE TO WORK PROPERLY. THIS IS A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND CONTINUED WITH MY TRIP DURING THE DAYLIGHT. I BELIEVE THIS IS A PROBLEM WITH THE LIGHTING CONTROL MODULE AND IS A COMMON PROBLEM. *TR

Mileage: 85,000

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH AT NIGHT, THE HEADLIGHTS FAILED. THE CONTACT WAS ABLE TO AVOID A CRASH. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE HEADLIGHT SENSOR AT THE COST OF $700. THE DEALER STATED THAT THE FAILURE WAS COMMON AND THEY KEEP THE SENSOR IN STOCK. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 79,000.

Mileage: 69,000

2004 MERCURY MARQUIS. AFTER 2-3 HOURS OF DRIVING WITH THE HEADLIGHTS ON, THEY WILL GO OUT. ALL OTHER LIGHTS CONTINUE TO WORK PROPERLY. THIS IS A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND CONTINUED WITH MY TRIP DURING THE DAYLIGHT. I BELIEVE THIS IS A PROBLEM WITH THE LIGHTING CONTROL MODULE AND IS A COMMON PROBLEM. *TR

Mileage: 88,000

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD GO OUT COMPLETELY WHILE DRIVING AT ANY SPEED. SOMETIMES THE LIGHTS WILL ILLUMINATE WITHIN A FEW MINUTES OR UP TO FIFTEEN MINUTES. WHEN HE PULLS THE TURN SIGNAL LEVER TOWARDS HIM, THE BRIGHT LIGHTS ILLUMINATE, BUT SHUT OFF WHEN HE LETS GO OFF THE LEVER. THE DEALER INFORMED HIM TO BRING THE VEHICLE IN FOR INSPECTION. THE REPAIR WOULD COST BETWEEN $400 AND $500. THE FAILURE MILEAGE WAS 98,000. UPDATED 4/16/09 *CN THE CONSUMER STATED THE REPAIRS WERE MADE BY REPLACING THE LCM. UPDATED 04/20/09.*JB

Mileage: 98,000

WE HAVE 9 MERCURY GRAND MARQUIS IN OUR FLEET. WE ARE A 24 HOUR TRANSPORTATION SERVICE AND OUR CARS ARE OUT A NIGHT. THE LIGHTS JUST TURN OFF WITHOUT WARNING AND OUR DRIVERS NOW HAVE TO DRIVE IN THE DARK UNTIL THE LIGHTS COME BACK ON AFTER SHUTTING THE CAR DOWN. OR, THEY MAY NOT COME BACK ON AND HAVE TO HAVE THE CAR TOWED IN. WE HAVE PURCHASED THIS COMPANY IN MAY 2008 AND PURCHASED ALL NINE CARS AT THE SAME TIME. WE HAVE REPLACED FOUR OF THE NINE SO FAR AT THE COST OF $591. EACH, OUR COST ACCORDING TO WHITEYS' AUTOMALL MANSFIELD OHIO. IF THIS ITEM IS SO DEFECTIVE THAT WE HAVE TO KEEP REPLACING THIS SAME ITEM IN EACH CAR, WHY WAS THIS ITEM NOT RECALLED AND CORRECTED. I AM LISTING ONE DATE, THERE HAS BEEN 4 DIFFERENT DATES, 4 DIFFERENT CARS. (2) 2004'S (1) 2003 AND NOW (1) 2002, OUR 2005'S AND 2006'S HAVE NOT INDICATED A PROBLEM AS YET. *TR

Mileage: 94,000

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE HEADLIGHTS DIMMED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE APPROXIMATELY FIVE TIMES BEFORE IT WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE LIGHT MODULE WAS THE CAUSE OF THE FAILURE AND NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 64,814 AND FAILURE MILEAGE WAS 64,000.

Mileage: 64,000

DT*: THE CONTACT STATED WHILE SHIFTING FROM DRIVE TO PARK THE GEAR LOCKED IN REVERSE AND WHILE DRIVING AT LOW SPEEDS AT NIGHT THE HEADLIGHTS WOULD NOT GO FROM LOW BEAM TO HIGH BEAM. ADDITIONALLY, THE TIRES SLOWLY DEFLATE. THE DEALERSHIP WAS ALERTED. THEY REPAIRED THE GEAR COLUMN, HEADLIGHT SWITCH AND SUGGESTED TO CHECK THE TIRES WEEKLY AND ADD AIR.

Mileage: 6,000

DT*: THE CONTACT STATED WHILE SHIFTING FROM DRIVE TO PARK THE GEAR LOCKED IN REVERSE AND WHILE DRIVING AT LOW SPEEDS AT NIGHT THE HEADLIGHTS WOULD NOT GO FROM LOW BEAM TO HIGH BEAM. ADDITIONALLY, THE TIRES SLOWLY DEFLATE. THE DEALERSHIP WAS ALERTED. THEY REPAIRED THE GEAR COLUMN, HEADLIGHT SWITCH AND SUGGESTED TO CHECK THE TIRES WEEKLY AND ADD AIR.

Mileage: 6,000

DT*: THE CONTACT STATED THE HEADLIGHTS FLICKER ON AND OFF WHILE IN USE. AN INDEPENDENT REPAIR SHOP DETERMINED THE LIGHT CONTROL BOX NEEDS TO BE REPLACED.

Mileage: 210,000

THE TURN SIGNAL FAILED INTERMITTENTLY. THE CAUSE HAD NOT BEEN DETERMINED. *JB THE TURN SIGNAL RACED EXTREMELY FAST THAT THE LIGHTS FLICKER INSTEAD OF BLINKING. THE PROBLEM OCCURRED 30 TIMES SINCE DEC. 2003. FORD WAS AWARE OF THE PROBLEM BUT DID NOT HAVE A FIX. *SC

Mileage: 7,300