2005 MERCURY GRAND MARQUIS Exterior Lighting Problems

The contact owns a 2005 Mercury Grand Marquis. The vehicle was taken to the local dealer, where it was repaired under NHTSA Campaign Number: 15V861000 (Exterior Lighting). The contact stated that the headlights activated without driver input. The contact removed the circuit wires. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 80,082.

Mileage: 80,082

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at various speeds and at night, the headlights independently turned off. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the lighting control module needed to be replaced. The vehicle was not repaired. The mechanic advised the contact of NHTSA Campaign Number: 15V861000 (Exterior Lighting); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 160,000.

Mileage: 160,000

The contact owns a 2005 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, the contact became aware that the front headlamps had intermittently failed to provide proper illumination, greatly reducing nighttime visibility. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V861000 (Exterior Lighting); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was not notified of the failure. The failure mileage was 211,000.

Mileage: 211,000

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at undisclosed speeds, the headlights flickered after approximately a minute. The headlights continued to turn on and off independently. The headlights eventually became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000. Parts distribution disconnect.

Mileage: 85,000

The contact owns a 2005 Mercury Grand Marquis. The contact stated while driving 48 MPH, a Police Officer pulled the contact over and informed her that the taillights were inoperable. No warning light was illuminated. The vehicle was drivable and was taken to an independent mechanic and the bulbs were replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer then referred the contact to NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

Light control module was replaced per recall via Ford and new LCM became faulty after 4 years. Ford will not replace recalled part due to warranty on recalls. Apparently from Ford and other mechanics, this is a common problem with the LCM not working for long even after replacement.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at approximately 40 MPH at night, there was a flash, and the headlights became inoperable. There were no warning lights illuminated. The contact's brother informed him to use the high beam headlights. The vehicle was taken to an independent mechanic, who stated that the failure was due to the lighting control module. The contact called the local dealer, who stated that the vehicle was not covered under a recall. The manufacturer was contacted, who informed him that the vehicle was not covered under a recall. The contact stated that the failure was related to NHTSA Campaign Number: 15V861000 (Exterior Lighting). The failure mileage was approximately 35,000.

Mileage: 35,000

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while his sister was driving 55 MPH at night, the headlights became inoperable. There was no warning light illuminated. The contact who is an independent mechanic, stated that he diagnosed that the Light Control Module (LCM) had failed and needed to be replaced. The dealer and the manufacturer were notified of the failure and advised the contact that the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V861000 (Exterior Lighting). The failure mileage was unknown.

The contact owns a 2005 Mercury Grand Marquis. The contact stated while driving 30 MPH, the headlights became inoperable, without warning. The contact pulled over on the side of the road, after turning off and turning on the headlight switch, the headlights illuminated. The vehicle was taken to the dealer and the dealer stated that the lighting control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the VIN was not included on NHTSA Campaign Number: 15V861000 (Exterior Lighting). The failure mileage was 156,000.

Mileage: 156,000

My windshield wipers started coming on and off by themselves in my 2005 grand Marquis. They also started spraying all of the windshield wipers fluid out. The lights also flicker on and off by themselves. The wipers then stopped working all together. I took it to a Ford dealership where they could not locate the problem.

The contact owns a 2005 Mercury Grand Marquis. The contact stated while driving 45 MPH, the headlights fluctuated off and on without warning. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V861000 (Exterior Lighting) and referred the contact to the dealer. The dealer was contacted and stated that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 81,000. The contact stated the failure happened at any speed and that the vehicle was repaired.

Mileage: 81,000

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving, the front headlights intermittently failed. The contact stated that he replaced the headlight bulbs, but the failure recurred. No warning light was illuminated. The contact referenced NHTSA Campaign Number: 15V861000 (Exterior Lighting). The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 227,000.

Mileage: 227,000

The lcm light control module is malfunctioning and Ford/Mercury say that this vehicle is not part of the recall.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that several years ago while driving at night at an undisclosed speed, the headlights became inoperable. The contact was able to restart the vehicle and the headlights resumed normal operation. The contact took the vehicle to a dealer and had the headlights serviced under a Customer Satisfaction Program. Recently, the contact stated while driving 55 MPH, the headlights became inoperable without warning. The contact was forced to use the hazard lights after multiple attempts to restart the headlights had failed. The contact coasted the vehicle to the nearest gas station and upon arrival the headlights began to operate. The vehicle was taken back to the dealer where he was given an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.

Mileage: 93,000

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at undisclosed speeds, the headlights would intermittently turn off and back on. The contact stated that while driving over bumps in the roadway or depressing the accelerator pedal, the headlights would become inoperable. The vehicle was taken to an independent mechanic and diagnosed with an intermittent electrical short in the headlight module. The contact was notified of NHTSA Campaign Number: 15V861000 (Exterior Lighting) however, the VIN was not included. The dealer and manufacturer were made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 140,000.

Mileage: 140,000

THE HEADLIGHTS HAVE FAILED DUE TO DEFECTIVE LIGHT CONTROL MODULE. THIS FAILURE IS NOTED AS FORD RECALL # 15S39, DATED APRIL 14,2017. FORD CUSTOMER SERVICE REP SAYS VEHICLE NOT INCLUDED BUT DID NOT PROVIDE INFORMATION ABOUT RECALL #. CANNOT DRIVE CAR AT NIGHT, EXCEPT TO PULL LEVER FOR BRIGHT LIGHT TOWARD ME (DRIVER).

I WAS OUT DRIVING AT AROUND 9:30 PM AND MY HEADLIGHTS JUST WENT OUT, AFTER I GOT HOME I LOOKED FOR LIGHTING ISSUES WITH THE CAR AND DISCOVERED A RECALL. THE NEXT MORNING I CONTACTED AUTONATION FORD IN MEMPHIS TN, WHERE I RESIDE AND SCHEDULED AN APPOINTMENT TO TAKE CARE OF THE RECALL. I TOOK IT IN ON 8/11/20 , WHERE THEY DID A LCM BYPASS THAT WAS TOLD TO ME BY THE SERVICE ADVISOR GARVIN. I PICKED THE CAR UP ON 8/15/20 AND THE LIGHTS WERE WORKING WHEN I LEFT THE AUTONATION BUT AFTER I GOT HOME 30 MINUTES LATER I WENT TO DROP OFF SOME MAIL AT THE MAIL DROP AND THE LIGHTS WENT BACK OUT. I CALL AUTONATION SERVICE DEPARTMENT AND SPOKE WITH SERVICE MANAGER THOMAS AND EXPLAINED THE PROBLEM TO HIM AND MY SITUATION AND WAS TOLD TO BRING IT BACK IN WHEN I COULD. I TOOK IT BACK ON MY FIRST OFF DAY THAT THEY WERE OPEN . I WAS THEN TOLD THAT THEY WOULD LOOK AT THE WORK THEY DID AND IF IT WERE STILL IN PLACE ANYTHING EXTRA WOULD COST ME OUT OF POCKET. I DON'T FEEL AS IF I SHOULD HAVE TO PAY FOR AN ISSUE THAT WASN'T PROPERLY REPAIRED. AS OF TODAY OCTOBER 3,2020 I STILL HAVE NO HEADLIGHTS. I HAVE REPLACED THE MULTIFUNCTION SWITCH, REPLACED THE BULBS AND I STILL HAVE NO HEADLIGHTS.

Mileage: 139,922

2005 FORD GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO LIGHTING CONTROL MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE EXPERIENCE AT THE DEALERSHIP WAS UNFAVORABLE. THE VEHICLE WAS NOT REPAIRED. *JS

LIGHTS GOING ON AND OFF I READ RECALL ON THE LIGHTNING CONTROL MODULE FOR MY 2005 MERCURY MARQUIS. THIS HAPPENS IN MOTION ON INTERSTATE. SAFETY HAZARD COULD CAUSE ME TO WRECK

Mileage: 110,000

I PURCHASED A 05 MERCURY GRAND MARQUIS AND HAD ISSUES WITH THE HEADLIGHTS GOING OUT WHILE DRIVING AT NIGHT. I SEEN THAT THERE WAS A RECALL ON THIS ISSUE FOR MY VEHICLE BUT WHEN I CALLED THE FORD DEALER THEY SAID MY CAR WASN'T REGISTERED FOR A RECALL. THEY SAID I WOULD HAVE TO PAY $135 FOR A DIAGNOSTIC TEST AND LEAVE MY CAR FOR 24 HOURS. NO ONE WAS ABLE TO INFORM ME WHY MY SPECIFIC VEHICLE WAS EXCLUDED FROM THE RECALL. IF I'M TELLING THEM THAT I'M HAVING A PROBLEM THAT THEY CLEARLY KNOW ABOUT WHY ARE THEY CHARGING ME TO FIX IT?

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING WHILE DRIVING 35 MPH. THE CONTACT HAD TO HOLD THE HIGH BEAM SWITCH ON IN ORDER TO DRIVE AT NIGHT. THE VEHICLE WAS TAKEN TO HASSETT FORD-LINCOLN (3530 SUNRISE HWY, WANTAGH, NY 11793, (516) 785-7800), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT SHE NEEDED TO RESCHEDULE THE DIAGNOSTIC APPOINTMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

Mileage: 104,000

HEADLIGHT MODULE WENT OUT 12-10-2016, BROUGHT CAR TO SPRING HILL FORD (DEALER) DUNDEE IL. CAR WAS UNDER NEW RECALL BUT THE DEALER DID NOT HAVE THE NEWLY DESIGNED PART YET SO THEY PUT IN THE SAME DEFECTIVE PART AND TOLD ME THEY WOULD CALL ME WHEN THE NEW PARTS BECOME AVAILABLE. THEY NEVER DID DESPITE MONTHS OF ME CALLING THEM. NOW THE OLD DESIGN PART IS ACTING UP AGAIN BUT IN 2016 THE DEALER REPORTED MY CAR AS HAVING THE RECALL FIXED, WHICH WAS UNTRUE. MY CAR SHOULD NEVER HAVE HAD BEEN MARKED DOWN AS HAVING THE RECALL FIXED. I STILL HAVE THE SAME OLD DEFECTIVE PART IN MY CAR. FORD SHOULD REDO THEIR PAPERWORK AND HAVE THIS RECALL PROPERLY MARKED AS NOT FIXED. I SPOKE TO FORD 800-392-3673 THIS MORNING AND THE FOREIGNER ON THE PHONE JUST WASN'T GETTING IT.

Mileage: 111,000

CAME OUT IT WAS DARK I JUST STARTED THE CAR UP AND I HAD NO HEADLIGHTS ARE MY FRIENDS FOLLOW ME TO MY HOUSE WITHOUT LIGHTS

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO OPERATE. THE CONTACT HAD TO TAP THE SIDE OF THE LIGHTING FIXTURES TO GET THE HEADLIGHTS TO FUNCTION. FAIRWAY FORD (444 US-117, BURGAW, NC 28425, 910-259-2371, 1-(800) 291-7714) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND REPAIRED. DEACON JONES FORD-LINCOLN (3301 MCLAIN ST, GOLDSBORO, NC 27534, (919) 736-3387) INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) IN THE SPRING OF 2015; HOWEVER, THE FAILURE RECURRED. THE DEALER ALSO SCHEDULED A DIAGNOSTIC APPOINTMENT FOR JULY 30, 2019 REGARDING NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE OPERATING THE VEHICLE, THE LOW AND HIGH BEAM HEADLIGHTS WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERRIN GEAR TOYOTA (6100 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39211, (601) 882-0351) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 60 MPH, THE EXTERIOR LIGHTING, DOME LIGHT, AND ALL OTHER LIGHTING TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO INVER GROVE FORD LINCOLN (800-730-1765, LOCATED AT 4725 S ROBERT TRAIL, INVER GROVE HEIGHTS, MN 55077) TO BE DIAGNOSED, BUT THE TECHNICIAN WAS UNABLE TO SCHEDULE AN APPOINTMENT RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHANGED ALL THE FUSES, BUT THE FAILURE RECURRED. THE CONTACT CALLED HASTINGS AUTOMOTIVE AT 651-437-4030 (LOCATED AT 3625 VERMILLION ST, HASTINGS, MN 55033) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

Mileage: 130,000

REPLACED THE LCM IN OCTOBER 2014 PER RECALL. REPLACEMENT LCM HAS FAILED ALSO. DPATRICK FORD, EVANSVILLE INDIANA WANTS TO CHARGE $700.00 TO INSTALL A BYPASS WIRING PART. HEADLIGHTS FAIL TO COME ON OR STAY ON. HOLD HIGH BEAM FLASH TO SEE AT NIGHT.

Mileage: 135,000

THE LIGHTING CONTROL MODULE (LCM) OF MY SON'S 2005 MERCURY GRAND MARQUIS MALFUNCTIONED WHILE HE WAS DRIVING HOME AT NIGHT CAUSING HIS INTERIOR, HEADLIGHTS, AND OTHER CONTROLS TO SHUT OFF CAUSING A DANGEROUS SITUATION ON AN OPEN HIGHWAY. AFTER CHECKING WITH SEVERAL DEALERS, APPARENTLY HIS MERCURY IS ONE OF THE FEW OF THE 313,000 RECALLED VEHICLES THAT DO NOT QUALIFY FOR RECALL REPAIR OF THE LIGHTING CONTROL MODULE (LCM). FRANKLY, DUE TO THE SAFETY CONCERNS AND NEAR DISASTER OF THE FAILURE OF HIS HEADLIGHTS FORD MOTOR COMPANY AND / OR NHTSA NEEDS TO EXPAND THE NUMBER OF FORD / MERCURY VEHICLES THAT SHOULD COME UNDER THIS RECALL (15S39) THIS IS NECESSARY BECAUSE HIS LOSS OF HEADLIGHTS COULD HAVE LED TO A CRASH. RIGHT NOW, THE DEALERS ARE ASKING FOR $125 SERVICE FEE JUST TO DIAGNOSE AND ANYWHERE FROM $480 TO $600 FOR PARTS AND LABOR. I FEEL THAT BECAUSE OF THE SIMILAR NATURE OF THE FAILURE OF THE LCM THAT THE RECALL SHOULD BE EXPANDING TO COVER HIS VIN AND THE LCM BE REPLACED FREE OF CHARGE.

Mileage: 105,000

THE LIGHTING CONTROL MODULE IS DEFECTIVE. WE HAVE NO HEADLIGHTS. THE DEALER REPLACED A GENERAL ELECTRIC MODULE, PART #5W7Z13C788AC IN 2014 WHEN WE BROUGHT THE CAR TO NJ FROM NY AFTER MY HUSBAND'S FATHER PASSED AWAY. THEY WERE SUPPOSED TO REPLACE THE LIGHTING CONTROL MODULE BUT SAID IT WAS A "SIMILAR PART". THE HEADLIGHTS FLICKERED AT THAT TIME. NOW, THE HEADLIGHTS ARE COMPLETELY OUT AND OUR MECHANIC SAID ITS COVERED UNDER RECALL 15S39. WINNER FORD SAID OUR VEHICLE IS NOT COVERED UNDER 15S39 RECALL. FORD SAID OUR VEHICLE IS NOT COVERED UNDER THE RECALL 15S39 BUT WE SHOULD PAY FOR THE REPLACEMENT OF THE LIGHTING CONTROL MODULE AND KEEP THE RECEIPTS. THIS IS A SAFETY ISSUE THAT SHOULD BE COVERED UNDER THE RECALL AND WINNER FORD AND FORD MANUFACTURERS ARE REFUSING DESPITE THE DEFECTIVE VEHICLE. WE DROVE 60 MILES WITHOUT HEADLIGHTS! THE VEHICLE ONLY HAS 75,000 MILES AND SHOULD NOT BE WITHOUT HEADLIGHTS. WE SHOULDN'T HAVE TO PAY $1,500 TO REPLACE A LIGHTING CONTROL MODULE THAT IS PART OF A RECALL BOTH IN 2014 AND IN 2017. CAN SOMEONE PLEASE INVESTIGATE AND ADVISE US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Mileage: 75,000

TAKATA RECALL: MY LIGHTS GO OFF WHILE DRIVING DOWN THE ROAD.

Mileage: 46,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE INTERIOR LIGHTING, HEADLIGHTS, TAIL LIGHTS, AND TAG LIGHTS ALL FAILED TO WORK. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF MOBILE (7311 AIRPORT BLVD, MOBILE, AL 36608) AND A RELAY JUMPER WAS PERFORMED ON THE LIGHTS; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 95,000.

Mileage: 95,000

THE CAR WAS STATIONARY. THE RIGHT BLINKER STARTED BLINKING FASTER THAN USUAL. THEN THE HEADLIGHTS WENT OUT. AFTER SEARCHING ON LINE I DISCOVERED RECALL 15S39. THE PROBLEM IS THE "LCM" LIGHTING CONTROL MODULE. I TOOK THE CAR TO PENSKE FORD (ALEX URIBE) IN CHULA VISTA. THEY SAID THEY HAD THE PART BUT THEY LIED. THEY KEPT MY CAR 5 DAYS, NEVER CALLED ME REGARDING STATUS, I CALLED THEM ON THE 5 TH DAY AND I WAS TOLD MY CAR WAS MODIFIED AND THEY COULD NOT FIX IT. I EXPLAINED IT WAS PREVIOUSLY SECRET SERVICE CAR THAT'S WHY IT HAD ADDITIONAL WIRING. TOLD ME I HAD TO REMOVE THE WIRED BEFORE THEY COULD FIX OR HE COULD DO IT FOR $135 HR. AND IT WOULD TAKE 5 TO 6 HOURS. I REFUSED. HOW DID THE INTERCEPTORS GET REPAIRED OR WERE THEY NOT INCLUDED IN THE RECALL? THE MORE I SEARCH ON LINE I"M FINDING THE DEALERS DON'T WANT TO DO THE REPAIR BECAUSE IT'S TOO LABOR INTENSIVE. IF THAT'S THE CASE WHAT RECOURSE DO I HAVE? I HAVE NO HEADLIGHTS, NO TAILLIGHTS AND NO DASH LIGHTS. WHEN I PICKED UP MY CAR THEY TOLD ME "WE GOT YOUR HEADLIGHTS TO WORK, BUT THEY COULD GO OUT ANYTIME" GREAT! I CAN'T DRIVE AT NIGHT AND I'LL PROBABLY GET A TICKET FOR NO TAIL LIGHTS. I CALLED FORD BUT THE PERSON IN THE PHILLIPINES COULDN'T GRASP WHAT I WAS SAYING. IS THERE NO U.S. CUSTOMER SERVICE? HELP PLEASE.

Mileage: 140,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 108,802.

Mileage: 108,802

LIGHTS GO OFF. BOTH STATIONARY AND MOVING. VERY SCARY. CONTACTED DEALER AND THE SAID THEY CAN'T GET THE RECALLED PART FOR MY CAR. THE LIGHTING MODGULE

Mileage: 74,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NEWINS BAY SHORE FORD IN BAY SHORE, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

Mileage: 130,000

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEAD LIGHT FAILURE. *VA *TR

Mileage: 116,000

HEAD LIGHTS GO ON AND OF BY ITSELF WHILE DRIVING

Mileage: 145,678

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. EACH TIME THE VEHICLE WAS DRIVEN, THE HEADLIGHTS FAILED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO BATES FORD (1673 W MAIN ST, LEBANON, TN 37087, PHONE: (615) 444-8221) WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. *TT CONSUMER STATED HEADLIGHTS UNEXPECTEDLY WOULD NOT SHINE.UPDATED 8/23/18*JB

Mileage: 126,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), THE TAIL LIGHTS FAILED TO OPERATE WHEN THE HEADLIGHTS WERE TURNED FROM "AUTOMATIC" TO "ON". THE HEADLIGHTS WORKED, BUT THE TAIL LIGHTS DID NOT UNLESS THE BRAKES WERE BEING APPLIED. LEON RILEY FORD IN BENTON, KY (99 MAIN ST.) WAS NOTIFIED AND CONTACTED THE MANUFACTURER ABOUT PAYMENT FOR THE REPAIRS. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

Mileage: 109,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING, THE DRIVER AND PASSENGER SIDE HEADLIGHTS AND ALL OF THE INTERIOR LIGHTING FLICKERED ON AND OFF. THE VEHICLE WAS TAKEN TO GRAY-DANIELS FORD LINCOLN (201 OCTAVIA DR, BRANDON, MS 39042 (601) 825-2801) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MARSHALL FORD CO INC. (14843 HWY. 16 WEST, PHILADELPHIA, MS 39350 (601) 774-9222) WHERE THE VEHICLE WAS CURRENTLY LOCATED, BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 150,146.

Mileage: 150,146

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL REPAIR FROM A DEALER (COURT STREET FORD, 558 WILLIAM R LATHAM SENIOR DR, BOURBONNAIS, IL 60914, (815) 939-9600) FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). SIX MONTHS AFTER THE REPAIR, THE LIGHTS FAILED TO FUNCTION FOR THE LOW BEAMS, HIGH BEAMS, AND DAY TIME RUNNING LIGHTS INTERMITTENTLY. THE DEALER WAS INFORMED SEVERAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT FELT AS IF THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE PART NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS SERVICED BY AN INDEPENDENT MECHANIC TO REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED THAT THE REMEDY FOR THE RECALL FAILED TO PROVIDE A SOLUTION AND ALSO INDICATED THAT THE PART STILL NEEDED TO BE REPLACED AFTER THE REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

PREVIOUSLY SHOWS AN OPEN RECALL FROM DEC. 2016 FOR CRACKING SOLDER ON HEADLIGHTS GOING INTO THE CIRCUIT BOARD. NEEDS A SOLUTION TO CORRECT SAFETY ISSUE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE HEAD LIGHTS FAILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 15V861000 (EXTERIOR LIGHTING) BUT THE REMEDY WAS STILL NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 100,000. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 100,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTNING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2017. THE DEALER NOR THE MANUFACTURER WERE CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE LIGHTS WERE GOING OUT INTERMITTENTLY UNTIL THE LAST THREE MONTHS THEY FAILED COMPLETELY WITHOUT WARNING. THE FAILURE MILEAGE WAS APPROXIMATELY 239,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 239,000

MY CAR'S LIGHT MODEL HAS BEEN RECALLED BUT MINE FAILED BEFORE RECALL. I HAD IT REPARED LOCALLY BY A NON FORD SHOP. AT THE TIME OF MY RECALL I HAD OVER THE 250,000 MILES ALLOWED ON THE CAR. THE LOCAL FORD SHOP (WOOLWINE COLLINS MS) REFUSED TO REPAIR MY CAR OR REINBURSE ME FOR MY REPAIRS I HAD DONE ABOUT 6 MONTHS BEFORE THE RECALL. I CONTINUE TO GET NOTICES FROM FORD TO CORRECT THE PROBLEM BUT WHAT CAN I DO??

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LINCOLN OF TROY DEALER (LOCATED AT 1950 W. MAPLE ROAD, TROY, MI 48084, TEL: (248) 643-6600) TO BE REPAIRED ON SEVERAL OCCASIONS. THE CONTACT WAS INFORMED THAT THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE SEAT BELTS FAILED TO FUNCTION PROPERLY IN THE VEHICLE. IN ADDITION, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE HAD NOT YET BEEN DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR A RESPONSE TO SCHEDULE A REPAIR SOLUTION WITH A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

DEC 21,2015 MANUFACTURER RECALL NUMBER15S39 NHTSA RECALL NUMBER15V861000 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE NOT COMPLETED IN A TIMELY MANNER, IT HAS BEEN 17 MONTHS SINCE RECALL NOTICE.

Mileage: 78,000

THE LIGHTING CONTROL MODULE (LCM) IS TO BE REPLACED AND THE OWNER IS TO BE NOTIFIED WHEN THE PART IS TO BE AVAILABLE FOR REPLACEMENT. THE RECALL DATE WAS DECEMBER 21, 2015-RECALL NUMBER: 15V861000. IT APPEARS THAT THE FORD COMPANY IS TAKING TOO MUCH TIME AND DOESN'T PLAN TO CORRECT THIS PROBLEM. THE PROBLEM SHOULD HAVE BEEN FIXED IN A TIMELY MANNER.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V861000(EXTERIOR LIGHTING) WAS RECEIVED IN DECEMBER OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HEADLIGHTS WOULD GO COMPLETELY OUT WHEN DRIVING AND WOULD NOT COME BACK ON. YOU COULD HOLD BACK THE TURN SIGNAL FOR HIGH BEAMS ONLY. DRIVING BECAME VERY DIFFICULT WHEN USING THE DIRECTIONAL OR WIPERS WHILE HOLDING BACK THE SWITCH AT THE SAME TIME. *TR

Mileage: 207,000

FORD MOTORS ISSUED LETTER DATED JANUARY 2016 FOR SAFETY RECALL NOTICE 15S39 / NHTSA RECALL 15V-861. FOLLOWED UP WITH LOCAL DEALERSHIP 5/11/16 - NO PARTS AVAILABLE YET - CALL FORD CORP CUSTOMER RELATIONS. CALLED FORD CORP - NO PARTS AVAILABLE YET - CALL YOUR LOCAL DEALERSHIP. CALLED BOTH PARTIES AGAIN 8/4/16 AND AGAIN ON 1/18/17. SAME RESPONSE. EACH REFERRED THE PROBLEM BACK TO THE OTHER. IS THIS ISSUE GOING TO BE RESOLVED OR NOT? HOPEFULLY IT WON'T TAKE AN INJURY OR DEATH FOR IT TO BECOME A PRIORITY WITH FORD.

YOU ALLOWED FORD AN ENTIRE YEAR TO GET REPLACEMENT PARTS FOR HEADLIGHTS THAT GO OUT AT NIGHT! MEANWHILE PEOPLE ARE BEING KILLED BECAUSE OF THIS DEFECT. TRUMP SHOULD FIRE EVERY ONE OF YOU - AT LEAST WE WOULDN'T BE PAYING FOR YOU TO NOT PROTECT THE PUBLIC WHILE CATERING TO THE VERY COMPANIES YOUR MISSION SPECIFIES YOU ARE TO SEE TO IT THEY DO NOT HARM THE PUBLIC.

Mileage: 100,000

MY HEADLIGHTS GO OFF BY THEMSELVES WHILE DRIVING AT NIGHT. I WENT ONLINE TO SEE WHAT THE ISSUE MAYBE AND SAW THAT THERE WAS A RECALL FOR HEADLIGHTS LCM ISSUE. THIS IS VERY DANGEROUS, ESPECIALLY AT NIGHT AND IT IS PITCH DARK AND YOUR HEADLIGHTS DECIDE TO GO OUT. I TAPPED UNDER THE DASH ABOVE THE PEDALS AND THEY CAME BACK ON, BUT WENT BACK OFF AFTER A FEW MINUTES SO I DROVE THE REST OF THE WAY HOME WITH MY HIGH BEAMS ON. I NEVER RECEIVED A RECALL NOTICE AND WANT TO KNOW HOW I CAN HAVE THIS RECALL FIXED ASAP SINCE IT'S A MAN. FACT. ISSUE..... *TR

ON 12-7-2016 I WAS TOLD BY FREMONT FORD IN FREMONT CA THAT THEY WOULD NOT BE ABLE TO FIX MY HEADLIGHT PROBLEM -- A FACTORY RECALL ITEM -- UNTIL MARCH 2017 AT THE EARLIEST BECAUSE THE PART WOULD NOT BE AVAILABLE FROM FORD UNTIL THEN. THE HEADLIGHTS WON'T STAY ON. I CAN'T DRIVE AT NIGHT OR IN THE RAIN (HEADLIGHTS REQUIRED IN THE RAIN IN CA). UNACCEPTABLE.

Mileage: 42,000

PREVIOUS REAL NOTICE JANUARY2016 , WAS TO BE NOTIFIED WHEN PARTS WERE IN . NOTHING HAPPENED

MY HEADLIGHTS FAILED. ROSS TIRE AND SERVICE PERFORMED DIAGNOSTIC SERVICE. INFORMED ME OF NEED FOR LIGHTING CONTROL MODULE REPLACEMENT THAT COULD BE DONE FOR FREE AT A FORD DEALERSHIP BECAUSE OF A RECALL. FORD NEVER SENT ME A RECALL NOTICE! I WAS MINUTES AWAY FROM BEING ON THE I-10 ATCHAFALYA BASIN BRIDGE WHICH HAS NO SHOULDER OR LIGHTING! THE DEALERSHIP IN LAFAYETTE FIXED MY CAR FREE OF CHARGE HOWEVER FORD HAS FAILED TO COVER THE COST OF THE DIAGNOSTICS DONE FOR ME AT ROSS'S TIRE AND SERVICE. I WAS ON A CITY STREET WHEN MY LIGHTS FAILED ON MY WAY TO I-10. I HAVE DOCUMENTATION.

Mileage: 53,557

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE HIGH BEAMS HAD TO BE ACTIVATED TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.

Mileage: 82,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. UPDATED 09/06/16*LJ UPDATED 09/26/16.*JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED INTERMITTENTLY WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

THE SEAT BELT LIGHT CAME ON AND WOULD NOT GO OFF HAD EXTENED WARRANTY BUT IT DID NOT COVER THE PRICE TO FIX THE SEAT BELT WHICH WAS DEFECTIVE WAS 900.00 ''' LIVE ON A FIXED INCOME AND COULD NOT AFFORD THIS PRICE ALSO THE HEAD LIGHT RECALL RECIEVED A LETTER BUT NEVER HEARD ANOTHER THING ON THE HEAD LIGHT MY CONCERN IS THE SEAT BELT

Mileage: 50,000

MY GRAND MARQUIS LIGHTS WOULD NOT COME ON LAST NIGHT AND WENT TO AUTO ZONE. THEY CHECKED ALL MY FUSES. STILL NOTHING THEN I WAS STUCK TRYING TO HOLD THE HIGHBEAMS ON THE WHOLE DRIVE HOME. STARTED TO LOOK INTO THIS PROBLEM ONLY TO SEE I AM NOT THE ONLY ONE. TRYING TO FIND OUT WHAT I SHOULD DO NEXT.

Mileage: 13,200

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLAMPS FLICKERED WHEN OPERATING THE VEHICLE. THE CONTACT REPLACED THE BULBS FOR THE HEADLIGHTS; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

Mileage: 105,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT HAD TO ENGAGE THE HIGH BEAM LIGHTS WHILE DRIVING AT NIGHT. AN INDEPENDENT MECHANIC STATED THAT THE HEADLIGHT SENSOR MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 137,000. *TR

Mileage: 137,000

I WAS TRAVELING ON NORTHFIELD ROAD IN BEDFORD HEIGHTS OHIO AND TURNED RIGHT ON TO THE DRIVE WAY THAT LEADS TO WALMART. THE STEERING WHEEL SNAPPED COMPLETELY LOOSE SPINNING AROUND. I LOST CONTROL OF THE STEERING AND THE CAR CRASHED INTO A CURB BEFORE I COULD APPLY THE BRAKES. THIS OCCURRED APPROXIMATELY AN HOUR AFTER I PICKED UP MY CAR FROM LIBERTY FORD DEALERSHIP FOR REPAIRS DONE IN RESPONSE TO RECALL NUMBER 13S08 - STEERING COLUMN SHAFT AND CUSTOMER SATISFACTION PROGRAM NUMBER - 14N01. (LIGHTING CONTROL MODULE).

Mileage: 140,540

HEADLAMPS GO OUT INTERMITTENTLY WHILE DRIVING AT NIGHT. FORD DEALER SAYS ONLY WAY CAN FIX PROBLEM, WHICH IS AN INVESTIGATION, CUSTOMER SATISFACTION # 14N01, IS FOR THE PROBLEM TO BE OCCURRING WHEN IT IS CHECKED. THIS IS ABSURD, AS THE PROBLEM IS KNOWN TO BE INTERMITTENT - RELATED TO BAD RELAYS / RELAY INSTALLATION. THESE IDIOTS NEED TO BE TOLD TO FIX THE PROBLEM BEFORE SOMEONE KILLS SOMEONE JUST TO DEMONSTRATE THAT THE PROBLEM EXISTS!

Mileage: 133,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS BY HOLDING THE FLASH TO PASS LEVER ON THE STEERING COLUMN; HOWEVER, THE HIGH BEAMS NO LONGER ILLUMINATED IF THE LEVER WAS NOT ACTUATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Mileage: 140,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 15 MPH, THE HEADLIGHTS FLASHED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

MY HUSBAND AND I WERE ON VACATION ON AUGUST 14TH 2015 WHEN WE WERE GOING TO LEAVE OUR LOCATION, WE TURNED CAR ON AND HEADLIGHTS; WHEN WE NOTICED HEADLIGHTS WOULD NOT TURN ON AT ALL. WE MANUALLY TURNED THE KNOB MULTIPLE TIMES AND NO LIGHTS TURNED ON. WHEN HE PULLED TURN SIGNAL LEVER BACK TOWARD HIM, WE CAME TO A CONCLUSION THE ONLY WAY WE COULD TRAVEL WAS WITH THE MANUAL HIGH BEAMS ON. HE HAD TO HOLD THE LEVER THE ENTIRE WAY TO OUR NEXT LOCATION IN THE MOUNTAINS WHICH WAS DANGEROUS FOR US AS WELL AS OTHER DRIVERS. THE HEADLIGHTS SOMEHOW CAME BACK ON. AND ON AUGUST 26 2015 I JUST HAD THE SAME PROBLEM WITH HEADLIGHTS NOT WORKING UNLESS HOLDING BACK THE MANUAL HIGH BEAMS LEVER. THIS TIME THEY DID NOT COME BACK ON. NOT ONLY AM I AS A DRIVER BLINDING PEOPLE WITH HIGH BEAMS, I AM RISKING MY DRIVING BY HOLDING DOWN A LEVER WHILE TRYING TO DRIVE. THE LEVER HITS THE STEERING WHEEL AND MAKES IT DIFFICULT TO TURN THE WHEEL. THIS IS A SERIOUS PROBLEM THAT MANY OTHERS WITH THIS YEAR MAKE AND MODEL ARE EXPERIENCING. THIS NEEDS TO BE ADDRESSED AND FIXED

Mileage: 60,500

THE HEADLAMPS DECIDED TO QUIT WORKING RIGHT WHEN I AM DRIVING DOWN THE HIGHWAY AT 45 MILES AN HOUR. COULD NOT SEE ANYTHING. OTHER DRIVERS GOING THE OPPOSITE DIRECTION WERE HONKING AND FLASHING THEIR LIGHTS AT ME. THIS IS VERY DANGEROUS, AND SOMEBODY COULD GET HURT.

Mileage: 76,500

BOTH LOW BEAM HEADLIGHTS WENT OUT AT THE SAME TIME AND WON'T COME BACK ON. THE HIGH BEAM "FLASH TO PASS" WORKS BUT I DON'T WANT TO "BLIND" ANY ON-COMING TRAFFIC, SO I WILL NOT DRIVE AT NIGHT UNTIL THIS PROBLEM IS REPAIRED !

Mileage: 36,000

WE GOT PULLED OVER BY THE POLICE AND THE POLICE NOTIFY US THAT THE EXTERIOR REAR LIGHTS WAS NOT WORKING AND COULD CAUSE A ACCIDENT AND IT'S A SAFETY HAZARD ISSUE SO WE HAD TO USE OUR EMERGENCY LIGHTS TO GET HOME AND THE POLICE HAD TO FOLLOW US HOME.....

Mileage: 143,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 55 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD TO BE DRIVEN 208 MILES WITH THE HIGH BEAMS ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000. UPDATED 8/21/15*CN UPDATED 09/03/15*LJ UPDATED 9/25/2015 *JS THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY THE DEALER AT NO COST TO THE OWNER. THE FAILURE WAS LOCATED AT THE HEADLIGHT MODULE. UPDATED 12/8/2015 *JS

Mileage: 114,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED AT NIGHT, THE HIGH AND LOW BEAM HEADLIGHTS SUDDENLY STOPPED WORKING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES DURING THE SAME NIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

AS I WAS DRIVING AT NIGHT, MY VEHICLE'S LOW AND HIGH BEAMS (LIGHTS) SUDDENLY CUT OFF. UNEXPECTEDLY, THE ROAD I WAS TRAVELING BECAME VERY DARK BECAUSE I LIVE IN RURAL AREAS IN WEST VIRGINIA. UNFORTUNATELY, A SECOND LATER, MY CAR RAN OVER A SMALL BOULDER ON THE SIDE ON THE ROAD CAUSING A DAMAGE (SMALL CRACKS) AT THE BOTTOM RIGHT HAND SIDE OF MY BUMPER. NEVERTHELESS, I PUT THE EMERGENCY LIGHTS ON UNTIL I RETURNED HOME RIGHT AWAY. EARLIER THIS WEEK, I USED THE CAR AGAIN WITHOUT ANY LIGHTS ISSUES. HOWEVER A DAY LATER, THE ISSUE RETURNED AGAIN. THIS TIME I WAS TRAVELING IN THE HIGHWAY AT 60 MILES PER HOUR. ALL LOW/HIGH BEAM LIGHTS CUT OFF. MY ONLY SOLUTION WAS TO HOLD THE "FLASH TO PASS" LEVER TOWARDS ME, AND THE HIGH BEAM LIGHTS WOULD TURN ON. HOWEVER, IT IS EXTREMELY CUMBERSOME DRIVING THIS WAY. I'VE BEEN TOLD BY MANY MECHANICS THAT THE MAIN CULPRIT IS THE LIGHTING CONTROL MODULE (LCM) AND THIS SAFETY ISSUE HAS BECOME EXTREMELY COMMON IN GRAND MARQUIS ESPECIALLY 2005 MODELS. CONSUMERS AND PERHAPS THE GOVERNMENT MAY NEED TO FURTHER INTERVENE, SO FORD CAN DO SOMETHING ABOUT THIS SAFETY/HAZARDOUS. IN MY CASE, MY BOTTOM BUMPER SUFFERED, BUT IT COULD HAVE BEEN WORSE - IT COULD EASILY CAUSE AN ACCIDENT AT ANY GIVEN TIME. CURRENTLY, I ONLY USE MY VEHICLE DURING THE DAYLIGHT HOURS. I'VE BEEN TOLD THAT REPAIRS CAN EXCEED $700 OR MORE AND IN SOME INSTANCES, THE ISSUE RETURNS WITHIN A FEW MONTHS AFTER REPLACING THIS PART. THIS ELECTRICAL ISSUE SHOULD PERHAPS BE FURTHER INVESTIGATED AS THE LCM COULD BE THE MAIN CULPRIT, BUT SOMETHING ELSE COULD ALSO BE TRIGGERING THE LCM TO FAIL. THANK YOU GREATLY! *TR

Mileage: 48,000

I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN MY HEADLIGHTS WENT OUT. THE ONLY WAY THE HEADLIGHTS WORKS IF I HOLD THE HIGH BEAM PASS LEVER TOWARDS ME. *TR

Mileage: 155,670

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE EXTERIOR LIGHTS FAILED TO ILLUMINATE. AS A RESULT, THE HIGH BEAMS HAD TO BE USED WHILE DRIVING. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

I WAS DRIVING ALONG ON A BACK COUNTRY ROAD WITH NO MOON OR VISIBLE LIGHTS OF ANY KIND AT 55MPH WHEN I LOST ALL HEADLIGHTS, LOW BEAM AND HIGH BEAM DID NOT WORK. *TR

Mileage: 77,250

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO THE LIGHTING CONTROL MODULE ISSUES. *SMD THE CONSUMER STATED FAILURE OF THE LIGHTING CONTROL MODULE, CAUSE THE HEADLIGHTS TO GO OUT WITHOUT WARNING. THE ONLY WAY TO TURN THEM BACK ON, WAS TO REACH UNDER THE DASHBOARD AND TAP THE AFFECTED MODULE WHICH WORKED SOMETIMES AND SOMETIMES IT DIDN'T. THE PART WAS ORDERED ON NOVEMBER 6, 2014. HOWEVER, THE DEALER HAD NO IDEA WHEN THE SHIP WOULD BE FOR THE PART. *JB

CANNOT SHUT LIGHTS OFF WHEN I SHUT OFF THE CAR. WHEN I TURN THEM ON THE SOMETIMES WORK AND SOMETIMES DON'T. RIDING DOWN THE HWY THEY JUST GO OFF. I HAVE BEEN STOPPED BY THE POLICE. DRIVERS WINDOW WORKS SOMETIMES AND DOES NOR AT OTHER TIMES. BUTTONS FOR THE PASSENGER SEAT ALSO WORKS WHENEVER IT WANTS TO. *TR

Mileage: 49,357

I WAS DRIVING AT NIGHT AND TURNING INTO A DARK DRIVEWAY WITH MY LIGHTS FUNCTIONING FINE AND THEY UNEXPECTEDLY WENT OUT. IT WAS AN INTERMITTENT PROBLEM AND WOULD HAPPEN WITHOUT WARNING WHILE DRIVING WITH THE LIGHTS ON. WE REPLACED THE LIGHT SWITCH AND THOUGHT THE PROBLEM HAD BEEN FIXED; THE LIGHTS SEEMED TO FUNCTION PROPERLY FOR ABOUT THREE WEEKS. THE LAST TIME THIS HAPPENED, RECENTLY, I WAS ON THE INTERSTATE TRAVELING AT 73 MPH, PASSING A SEMITRAILER, WHEN THE LIGHTS WENT OUT. TERRIFYING! FORTUNATELY, I WAS ABLE TO GET PAST THE SEMI AND PULL OVER TO THE SHOULDER, THROW ON MY FLASHERS, AND FIDDLE WITH THE LIGHT SWITCH UNTIL THE LIGHTS CAME BACK ON. *TR

Mileage: 117,500

MY HEADLIGHTS WILL NOT COME ON AT TIMES OR JUST COME ON FOR A COUPLE OF MINUTES AND THEN THEY GONE. I HAVE GOTTEN SO MANY TICKETS FOR DRIVING WITH MY HIGH BEAMS AND IT'S SEEM LIKE THE MANUFACTURER DON'T CARE AT ALL. *TR

I WENT TO HAVE MY LIGHTS FIXED DUE TO A TRAFFIC VIOLATION FOR HIGH BEAMS.I TOOK IT TO BE REPAIRED AT MALL OF GEORGIA FORD. MY LOW BEAMS WOULD NOT TURN ON. THEY REPLACED THE WRONG PART WHEN THERE WAS A WARRANTY OUT FOR THE LIGHTING MODULE. THEY REFUSED TO FIX ISSUE AND MY LOW BEAMS CONTINUED NOT TO WORK. IN ORDER TO MAKE THE LIGHTS WORK YOU HAVE TO HOLD DOWN THE HIGH BEAM LEVER . *TR

Mileage: 82,913

THE ISSUE DESCRIBED IN PE08066 HAPPENED TO ME LAST NIGHT. WHILE DRIVING AT APPROX 50 MPH MY HEADLIGHTS TUNED OFF SPONTANEOUSLY. LUCKILY I HAD OTHER CARS IN FRONT AND BEHIND ME AND COULD STILL SEE THE ROAD BECAUSE OF THEIR LIGHTS. MY TURN SIGNAL FUNCTIONED WHEN I SIGNALED I WAS PULLING OVER, AND IT APPEARED MY SIDE MARKERS WERE STILL ON (YELLOW GLOW OFF CARS AROUND ME). I DO NOT KNOW IF MY TAIL LIGHTS WERE STILL ON. I TURNED MY HEADLIGHT DIAL FROM AUTOMATIC TO MANUAL HEADLIGHTS, AND THERE WAS NO DIFFERENCE. THEN, MY HEADLIGHTS CAME BACK ON SPONTANEOUSLY. THEY WERE OUT FOR A TOTAL FOR 10-15 SECOND. THIS IS VERY DANGEROUS. *TR

Mileage: 102,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS SUDDENLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

Mileage: 113,000

NIGHTTIME, TURNED CAR OFF IN DRIVE THROUGH LINE AT FAST FOOD PLACE 185 MILES FROM HOME. HAVE LIGHT SWITCH ON AUTOMATIC. TURNED CAR ON AND DROVE OFF ONLY TO REALIZE THAT MY HEADLIGHTS WERE NOT ON. STOPPED IN ADJACENT PARKING LOT AND BEGAN PLAYING WITH THE SWITCH, TURNING CAR OFF AND ON, TRYING TO FIGURE OUT HOW TO DRIVE THREE HOURS WITH NO LIGHTS... HIGH BEAM FLASH MODE WOULD FUNCTION, BUT WOULD BE VERY UNSAFE ON TWO LANE HIGHWAY. SUDDENLY BEGAN WORKING ON OWN. STOPPED ONE TIME IN ROUTE HOME BUT AGAIN PLAYED WITH IT TILL IT CAME ON AGAIN. FEAR THIS IS A BIG SAFETY ISSUE. *TR

Mileage: 84,000

HEADLIGHTS INTERMITTENTLY FAIL WITHOUT WARNING AND CANNOT BE REGAINED WITH HEADLIGHT SWITCH. IN FACT, NO POSITION OPERATES WITH THE HEADLIGHT SWITCH - NO PARKING LIGHTS, NO HEADLIGHTS, ETC. ONLY AFTER A SEEMINGLY RANDOM COOLING PERIOD WILL THE MODULE ALLOW THE CIRCUIT TO RE-ENGAGE. FORD ISSUED RECALL 14N01 BUT TO DATE HAS NOT PROVIDED CAR DEALERS NOR RETAIL CUSTOMERS WITH A REPLACEMENT SWITCH. ONE FORD DEALER ( TOM PECK FORD 608-676-2273) SAYS BACK ORDERS ARE UNFILLED . NO FORD DEALERS NOR AFTER MARKET AUTO PARTS COMPANIES ARE ABLE TO OBTAIN THE PART. EVEN IF THE VEHICLE OWNER ATTEMPTS TO PURCHASE AND REPLACE THE SMALL CIGARETTE SIZED BOX CALLED A "LIGHT CONTROL MODULE" OUT OF POCKET, RATHER THAN WAITING ON FORD, IT CANNOT BE FOUND ON THE MARKET IN COMPANIES LIKE ADVANCE AUTO PARTS. THIS IS NOT INTENDED AS A SHRILL COMPLAINT ABOUT FORD. BUT THE DANGER IS HUGE TO THE DRIVER AND OTHER VEHICLES WHEN THIS PART RANDOMLY CAUSES ALL POWER TO BE LOST TO THE HEADLIGHTS. AT HIGHWAY SPEEDS, IT IS VERY DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE TO A STOP IN TOTAL DARKNESS. THE PART FAILURE IS INCREASING IN FREQUENCY, AND IS HAS BECOME A SAFETY MENACE. SOME FORD OR MERCURY OWNERS MAY NOT BE AFFLUENT ENOUGH TO OWN A SECOND VEHICLE TO DRIVE ONLY AT NIGHT. NO DRIVERS WANT TO ENCOUNTER ANOTHER VEHICLE WITH THAT KIND OF MALFUNCTION. IN FACT, ALL THE VEHICLES WITH THAT KNOWN HAZARD SHOULD BE OFF THE ROAD AT NIGHT. NO DOUBT FORD HAS BEEN ADDRESSING THE LIGHT CONTROL MODULE ISSUE SINCE THE APRIL 2014 RECALL, BUT CERTAINLY NOT WITH THE URGENCY REQUIRED. *TR

Mileage: 50,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR THE HEADLIGHTS TO RESUME NORMAL FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE LIGHTING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE LIGHTING MODULE HAD BEEN REPAIRED PREVIOUSLY UNDER AN UNKNOWN MANUFACTURER'S RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,300.

Mileage: 93,300

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR THE HEADLIGHTS TO RESUME NORMAL FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE LIGHTING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE LIGHTING MODULE HAD BEEN REPAIRED PREVIOUSLY UNDER AN UNKNOWN MANUFACTURER'S RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,300.

Mileage: 93,300

HEADLIGHTS SUDDENLY WENT OUT WHILE DRIVING ON INTERSTATE HIGHWAY AT NIGHT. I HAD RECEIVED A "CUSTOMER SATISFACTION PROGRAM" RECALL FROM FORD MOTOR COMPANY IN APRIL OF THIS YEAR ADVISING THAT THE "LIGHTING CONTROL MODULE" (LCM) COULD FAIL CAUSING THE LOSS OF HEADLIGHTS. I TOOK MY CAR TO THE LOCAL DEALERSHIP THE NEXT DAY. THE CAR WAS EXAMINED, THE DEFECT WAS ACKNOWLEDGED, AND THE REPLACEMENT LCM WAS ORDERED. IT HAS NOW BEEN WELL OVER TWO MONTHS SINCE THE LCM WAS ORDERED. THE DEALERSHIP CLAIMS THAT THE SUPPLY OF THE LCM IS SHORT DUE TO THE MASSIVE NUMBER OF DEFECTS. I HAVE PLEADED FOR RELIEF BY EMAILING FORD BUT THEY HAVE NOT SEEN FIT TO EVEN RESPOND TO MY COMMUNICATION. IT IS BEYOND MY COMPREHENSION HOW ANY PRUDENT PERSON, CORPORATION, OR ADMINISTRATION COULD CATEGORIZE LOSING THE HEADLIGHTS AS ANYTHING OTHER THAN A SAFETY ISSUE! IT IS FOR THIS REASON THAT LITTLE ACTION IS BEING TAKEN TO CORRECT THIS POTENTIALLY FATAL SITUATION. *TR

Mileage: 104,000

HEADLIGHTS WENT OUT. I RECEIVED A NOTICE FROM FORD IN APRIL OF 2014 THERE WAS AN ELECTRICAL/LIGHTS PROBLEM AND THEY WOULD REPAIR IF OWNER ACTUALLY HAD THIS PROBLEM. I HAD NO PROBLEM UNTIL OCT 2014. WENT TO MY DEALER QUICK LANE/FORD IN TOPEKA, KS. THEY REPORTED THAT PART HAS BEEN ON BACK ORDER SINCE MAY OF 2014. CONTACT ANOTHER FORD DEALER WHO REPORTED SAME. LIGHT HAVE REGULARLY GONE OFF SINCE THAT TIME. WHAT IS A REASONABLE TIME TO EXPECT THAT THEY WOULD HAVE CORRECT PARTS TO REPLACE AS NEITHER DEALER HAD ANY REPORT AS TO WHEN PART MIGHT COME. VIN: [XXX] FIELD SERVICE ACTION NUMBER: 14N01 FSA TITLE: EXTENDED WARRANTY COVERAGE ON LIGHTING CONTROL MODULE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 110,125

WHILE DRIVING ON THE EXPRESSWAY WITH THE HEADLIGHTS ON AUTO-ON, THE HEADLIGHTS ON OUR VEHICLE TURNED OFF. I ATTEMPTED TO TURN THEM ON MANUALLY, BUT THEY WOULD NOT COME ON. THIS SITUATION HAS HAPPENED SEVERAL TIMES AND CREATES A VERY DANGEROUS SITUATION. THEY DO EVENTUALLY COME ON, SOMETIMES WHEN PLAYING WITH THE LIGHT SWITCH MANUALLY AND SOMETIMES NOT UNTIL YOU STOP, TURN THE VEHICLE OFF AND THEN TURN THE VEHICLE BACK ON AGAIN. OCCURRENCES ARE RANDOM. THERE IS NO STEADY PATTERN. THANKS. *TR

Mileage: 115,749

THIS IS A COMPLAINT ON FORD MOTOR CO. WE RECEIVED A LETTER FOR A RECALL IN APRIL, FOR THE LIGHTING CONTROL MODULE. NOT LONG AFTER, THE HEADLIGHTS WENT OUT. NOTHING COULD GET THEM BACK ON. WE TOOK THE VEHICLE TO THE DEALER. THE STATED THEY DID NOT HAVE THE PART. THAT WAS OVER TWO MONTHS AGO. THE DEALER STILL DOES NOT HAVE THE PART. SO THE CAR HAS BEEN SITTING THERE FOR THAT LENGTH OF TIME. WE COULD NOT TAKE A CHANCE OF DRIVING IT WITHOUT ANY LIGHTS. HOW CAN THE DEALER GET THE PART FROM CO? IT IS RIDICULOUS TO SEND OUT A RECALL LETTER AND THEN NOT SUPPLY THE PART. ...UPDATED 10/22/14 *BF

THIS IS A COMPLAINT ON FORD MOTOR CO. WE RECEIVED A LETTER FOR A RECALL IN APRIL, FOR THE LIGHTING CONTROL MODULE. NOT LONG AFTER, THE HEADLIGHTS WENT OUT. NOTHING COULD GET THEM BACK ON. WE TOOK THE VEHICLE TO THE DEALER. THE STATED THEY DID NOT HAVE THE PART. THAT WAS OVER TWO MONTHS AGO. THE DEALER STILL DOES NOT HAVE THE PART. SO THE CAR HAS BEEN SITTING THERE FOR THAT LENGTH OF TIME. WE COULD NOT TAKE A CHANCE OF DRIVING IT WITHOUT ANY LIGHTS. HOW CAN THE DEALER GET THE PART FROM CO? IT IS RIDICULOUS TO SEND OUT A RECALL LETTER AND THEN NOT SUPPLY THE PART. ...UPDATED 10/22/14 *BF

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAMS FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS UNABLE TO INDICATE A SPECIFIC TIMEFRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,836.

Mileage: 66,836

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE MANUFACTURER ISSUED AN UNKNOWN RECALL FOR THE ELECTRICAL MODULE TO BE REPLACED, BUT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

FAILED LAMP CONTROL MODULE, HEADLIGHTS FAIL TO WORK, ONLY HIGH BEAMS WORK WHEN LEVER IS HELD IN FLASH POSITION. FORD ISSUED AN EXTENDED WARRANTY PROGRAM 14NO1 IN THE SPRING OF 2104 FOR JUST THIS PART FOR 15 YEARS OR 250,000 MILES. NO REPLACEMENT PARTS ARE AVAILABLE IN THE USA. THE DEALER SAYS THEY HAVE A WAITING LIST THAT GOES BACK SIX MONTHS. HAVE TALKED TO REGIONAL MANAGERS IN DEARBORN, MICH. ALL SAY THEY HAVE NO IDEA OF A SHIPPING DATE, MUCH LESS A DELIVERY DATE, FROM SUPPLIER. WON'T INDICATE HOW MANY VEHICLES ARE EFFECTED, BUT HAS TO BE MANY DUE TO EXTENDED WARRANTY PROGRAM. THEIR SOLUTION IS IF THE LIGHTS DON'T COME ON OR GO OUT WHILE DRIVING IS TO HIT UNDER THE DASH TO THE RIGHT OF THE STEERING COLUMN AND THEY SHOULD COME ON. THIS MEANS THERE ARE CARS ON THE ROAD THAT PEOPLE ARE DRIVING DURING DAYLIGHT HOURS KNOWING THAT THEIR CARS HEADLIGHTS ARE NOT WORKING CORRECTLY, BUT NO PARTS AVAILABLE FROM FORD TO HONOR WARRANTY. THIS MEANS THAT CARS ARE BEING USED THAT MAY NOT BE LEGAL TO DRIVE IN THE RAIN (MOST STATES HAVE HEADLIGHT ON IF RAINING LAW) AND ALSO WILL NOT PASS STATE INSPECTION. I UNDERSTAND THAT PARTS ARE NOT ALWAYS READILY AVAILABLE, BUT SHOULD BE AVAILABLE IN SEVERAL DAYS. IF THIS IS A KNOWN PROBLEM, WHY ARE THERE NO PARTS? NO OTHER HELP OR LOANER VEHICLE PROGRAM IS AVAILABLE. *TR

Mileage: 84,200

IN EARLY JUNE THE HEADLIGHTS STARTED GOING OUT WITH NO WARNING. THEY WOULD ALSO FLASH ON AND OFF WHEN THE WIPERS WERE ON. TOOK THE CAR TO A MECHANIC AND HE SAID THE LCM WAS BAD. $500 TO REPAIR. WAS LOOKING ONLINE FOR A LCM AND SEEN THAT FORD WAS EXTENDING THEIR WARRANTY ON THE LCM UNDER THE NUMBER 14N01. LOOKED AT MY FORD RECALL LETTERS AND SEEN THAT FORD SENT OUT THIS WARRANTY 14N01 TO ME IN APRIL OF 2014. TOOK CAR TO THE DEALER ON 11 AUGUST AND THEY CONFIRMED THE LCM WAS BAD AND WOULD REPLACE IT. IT IS NOW 15 SEPTEMBER AND THE PARTS ARE STILL NOT AVAILABLE. NOW THE WIPERS AND WIPER WASHER COME ON EVEN WHEN THE WIPER SWITCH IS OFF. LIGHTS COME ON WHEN THEIR NOT SUPPOSED TO. ANTI-SKID WAS ALSO FLASHING ON AND OFF. CAR MAY BE UNSAFE TO DRIVE BUT I NEED TRANSPORTATION FOR WORK AND CANNOT ALWAYS USE MY WIFE'S CAR. FORD WILL NOT OFFER A CAR FOR ME TO USE. SHOULD THIS BE A SAFETY RECALL? DO I HAVE ANY OPTIONS WITH FORD? *TR

Mileage: 165,000

ALL HEADLIGHTS AND PARKING LIGHTS SHUT OFF WITHOUT WARNING WHILE DRIVING AT NIGHT IN THE DARKEST PART OF THE ROAD. IT HAPPENS WHEN THE LIGHTS ARE SET ON AUTOMATIC, AND WHEN THEY ARE SET ON MANUAL. THERE WAS ONLY A DITCH ON EITHER SIDE OF THE ROAD (NO SHOULDER) AND NO STREET LIGHTS....SCARY!!!!! *TR

Mileage: 53,000

INTERMITTENT FAILURE OF HEADLIGHTS. FORD CUSTOMER SATISFACTION RECALL 14N01. NO PARTS ARE AVAILABLE FOR OVER A YEAR. EXTREME SAFETY HAZARD. *TR

Mileage: 100,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHT SYSTEM MALFUNCTIONED. THE DEALER STATED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Mileage: 62,000

LIGHTING CONTROL MODULE INTERMITTENTLY NOT WORKING. NOT RELIABLE FOR EVENING TRAVEL. PART ON BACK ORDER FROM FORD DEALER WITH NO ESTIMATED DELIVERY DATE - I WAS TOLD ANYTIME FROM 1 WEEK UP TO ONE MONTH. WILL NEED TO RENT A VEHICLE. WHAT COMPENSATION FOR CAR RENTAL DO YOU OFFER DUE TO THE FACT THERE IS NO ESTIMATED DELIVERY DATE FOR THIS PART? *TR

Mileage: 115,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS AND HIGH BEAMS BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.

Mileage: 55,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS AND HIGH BEAMS BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.

Mileage: 55,000

WHILE DRIVING DOWN THE HIGHWAY @ 65 MPH THE HEADLIGHTS SUDDENLY WENT OUT CAUSING A VERY DANGEROUS SITUATION. I TRIED THE SWITCH IN EVERY POSITION TO NO AVAIL THE ONLY SOLUTION WAS TO USE THE FLASH TO PASS BAR. I SAFELY PULLED OFF THE ROAD AND TRIED RESTARTING THE CAR AND MOVING THE SWITCH TO DIFFERENT POSITIONS, NOTHING WOULD WORK. THE ONLY WAY TO USE THE LIGHTS IS THE FLASH TO PASS (BRIGHT LIGHTS) SWITCH WHICH CAUSES NOT ONLY A SAFETY HAZARD TO MY FAMILY AND OTHER DRIVERS BUT IS AGAINST THE LAW TO DRIVE WITH ONLY BRIGHT LIGHTS. FORD HAS ISSUED (CUSTOMER SATISFACTION PROGRAM 14N01) WHICH IS A STEP IN THE RIGHT DIRECTION BUT THE DEALERSHIPS ALL SAY THAT THE LCM IS ON BACKORDER AND WILL BE AT LEAST 45 DAYS TO RECEIVE THIS SAFETY HAZARD PART. MT FAMILY IS NOW STUCK IN A VEHICLE THAT CAN ONLY BE SAFELY DRIVEN DURING DAYLIGHT HOURS. PLEASE HELP, PARTS STORES HAVE THESE PARTS AND FORD SHOULD HAVE TO BE REQUIRED TO PURCHASE THEM IF THEY CAN NOT PROVIDE THE PARTS UNTIL 45 DAYS LATER. IS THIS SAFETY ISSUE GOING TO TAKE SOMEONE DYING *TRBEFORE IT IS RECTIFIED? *TR

Mileage: 80,000

JUNE 10 WHILE DRIVING 65 MILES PER HOUR MY LIGHTS FAILED. I WAS FORTUNATE THERE WAS NO ACCIDENT. TOOK CAR TO FORD DEALERSHIP AND WAS ADVISED IT WAS THE LIGHT MODULE. DEALERSHIP ADVISED THAT FORD ACKNOWLEDGED THIS WAS A FAULTY PART AND THE WARRANTY ON SAID PART HAD BEEN EXTENDED FOR 15 YEARS. THE LOCAL DEALERSHIP ORDERED THE PART 45 DAYS AGO BUT HAS NOT BEEN RECEIVED. I PERSONALLY CALLED FORD'S CUSTOMER SERVICE SEVERAL TIMES BUT FORD STILL CANNOT GIVE ME AN ESTIMATED DATE THE PART WILL BE RECEIVED. THIS SAME DEALERSHIP HAS WORKED ON MY CAR SEVERAL TIMES BUT NO ONE MENTIONED THE DEFECTIVE MODULE. THIS COULD EASILY LEAD TOE DEATH AND DESTRUCTION. YOUR HELP IN RESOLVING THIS MATTER WOULD BE APPRECIATED. MY CASE #WITH FORD IS [XXX] I RAN GOOGLE SEARCH AND THIS IS A VERY SERIOUS PROBLEM AND MANY PEOPLE ARE NOT AWARE OF IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 90,000

THE HEADLIGHTS WOULD NOT COME ON EVEN TRIED TO TURN THEM ON MANUALLY. HAD TO DRIVE HOME HOLDING THE DIMMER SWITCH BACK TO HAVE HIGH BEAMS. *TR

DRIVING DOWN A ROADSIDE AND LIGHTS SUDDENLY WENT OFF, BUT I WAS ABLE TO USE HIGH BEAMS. CHECK IT OUT THE NEXT DAY AND WERE WORKING FINE. PROBLEM CAME UP A YEAR LATER, AGAIN, IT RESOLVED ITSELF. *JS HAPPENED A THIRD TIME RECENTLY AND IT STILL OUT.

Mileage: 150,000

HIGH AND LOW BEAM HEADLIGHTS FAILED WHILE DRIVING AT HIGH SPEED ON DARK 2 LANE HIGHWAY IN UPSTATE NY. FUMBLED WITH LIGHT CONTROLS UNTIL BY RANDOM CHANCE DISCOVERED THAT BY HOLDING "FLASH TO PASS" STALK BACK, HIGH BEAMS COULD BE ACTIVATED. MADE IT HOME STEERING WITH THE RIGHT HAND AND HOLDING FLASH TO PASS WITH LEFT, BLINDING ONCOMING DRIVERS WITH THE HIGH BEAMS ALL THE WAY. THIS IS AN INTERMITTENT PROBLEM IN THE LIGHTING CONTROL MODULE (LCM) THAT CAN SOMETIMES BE CURED BY KICKING THE LCM, WHICH IS LOCATED UNDER THE DASHBOARD ABOVE THE ACCELERATOR PEDAL. HARD TO DO AT NIGHT, ON A DARK ROAD, AT HIGH SPEED, IN TRAFFIC, WHILE HOLDING THE FLASH TO PASS STALK WITH THE LEFT HAND AND STEERING WITH THE RIGHT HAND. THIS INTERMITTENT LIGHT FAILURE OCCURRED AGAIN THE WEEK OF MAY 25, 2014. THIS VEHICLE SHOULD NOT BE DRIVEN AT NIGHT AND SHOULD BE RECALLED IMMEDIATELY BEFORE SOMEONE GETS KILLED. *TR

Mileage: 50,000

LOST HEADLIGHTS. LIGHTING CONTROL MODULE FAILED. IT WAS DARK AND I WAS OUT OF STATE, APPROXIMATELY 325 MILES FROM HOME. I STAYED IN VA AND RETURNED HOME IN NY STATE THE NEXT DAY DURING DAYLIGHT HOURS. I TRAVELED THROUGH A MANDATORY "HEADLIGHT ONE ZONE" ON ROUTE 15 IN MARYLAND. I TRAVELED THROUGH CONSTRUCTION ZONES IN PA ON I81, WHERE HEADLIGHTS ARE REQUIRED TO BE ON. APPROXIMATELY TWO WEEKS EARLIER I RECEIVED A LETTER FROM FORD(CUSTOMER SATISFACTION PROGRAM 14N01) NOTIFYING ME THAT THIS FAILED PART WAS NOW PART OF AN EXTENDED WARRANTY. PROBLEM IS THAT THE PART IS NOT AVAILABLE AND FORD MOTOR CO. CANNOT TELL ME WHEN IT WILL BE AVAILABLE. THIS SHOULD HAVE BEEN A SAFETY RECALL. IMAGINE AN UNSUSPECTING DRIVER, DRIVING AT NIGHT ON A TWO LANE COUNTRY ROAD WHEN THIS PART FAILS. IF THIS DRIVER IS GOING AROUND A CORNER, THE CAR WOULD ALMOST CERTAINLY LEAVE THE ROAD AND CRASH. *TR

Mileage: 50,123

WE WERE DRIVING AND ALL OF THE SUDDEN THE HEAD LIGHTS WENT OUT RANDOMLY. WE TRIED TO TURN THE SWITCH THE OTHER WAY AND BACK AND FORTH BUT THAT DID NOT WORK. THE ONLY TIME THE LIGHT WORK IS IF YOU HOLD THE HIGH BEAM SWITCH TOWARDS YOUR BODY MAKING IT VERY DANGEROUS TO DRIVE. SOMETIMES THEY COME ON WHEN YOU FIRST TURN THE CAR ON AND THEN TURN OFF AGAIN WITHIN MINUTES. *TR

Mileage: 155,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A NOTICE FOR A MANUFACTURER'S RECALL AND WAS INFORMED THAT THE PART COULD NOT BE REPLACED IF HE WAS NOT EXPERIENCING A FAILURE BUT FELT THAT IT SHOULD BE REPLACED BEFORE A FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/22/14*CN

AT ABOUT 8 PM, I WAS DRIVING ON AN INTERSTATE IN HEAVY TRAFFIC WHEN THE HEADLIGHTS WENT OUT. I WAS ABLE TO PULL OFF THE INTERSTATE. I TURNED THE HEADLIGHT SWITCH ON AND OFF, BUT THE HEADLIGHTS DID NOT COME BACK ON. AFTER A FEW MINUTES, THE HEADLIGHTS JUST CAME BACK ON. I TURNED ON MY BLINKER TO GET BACK ON THE INTERSTATE AND THE HEADLIGHTS WENT OFF AGAIN. MY HUSBAND AND I SWAPPED SEATS AND HE TOOK OVER THE DRIVING. THE LIGHTS CAME BACK ON AND HE PULLED ONTO THE INTERSTATE. THE LIGHTS WENT OFF AGAIN AND AS LONG AS HE PULLED THE BLINKER TOWARDS HIM, THEN WE HAD BRIGHT LIGHTS. WHENEVER HE RELEASED THE BLINKER, THE LIGHTS WENT OUT. AFTER DRIVING FOR ABOUT 10 MINUTES WITH THE BRIGHT LIGHTS ON, THE DIM HEADLIGHTS CAME BACK ON AND STAYED ON FOR THE NEXT HOUR AS WE DROVE HOME. HE WAS TOLD AT A FORD DEALERSHIP THAT IT WAS THE LIGHT SWITCH, SO HE REPLACED THE SWITCH. THE NEXT NIGHT THE HEADLIGHTS WENT OFF AGAIN. I PULLED OFF THE ROAD FOR A FEW MINUTES AND THE LIGHTS CAME BACK ON AND STAYED ON UNTIL WE GOT HOME ABOUT 20 MINUTES LATER. WE HAVE NOT DRIVEN THE CAR AT NIGHT SINCE THEN. WE HAVE SINCE LEARNED VIA THIS SITE THAT THERE IS A PROBLEM WITH THE LIGHT CONTROL MODULE. THE SERVICE MAN IN THE FORD PARTS DEPARTMENT SAID IT WAS HIS EXPERIENCE THAT WHEN THIS HAPPENED IT WAS THE LIGHT SWITCH. SO WE SPENT $137 ON A PART THAT WE DID NOT NEED. *TR

THE LIGHTS WERE ON IN NORMAL MODE WHEN I HEARD A CLICK AND THEY SUDDENLY CUT OUT. I WAS DRIVING SLOWLY IN TOWN AND WAS ABLE TO PULL OVER; I DISCOVERED THAT I COULD HOLD THE TURN SIGNAL CONTROL SIGNAL FOR THE PASSING BRIGHTS AND GET LIGHT; OTHERWISE NO LIGHTING WOULD TURN ON REGARDLESS OF ATTEMPTS TO CHANGE THE LIGHTING MODE AND RESTARTING THE CAR. EVENTUALLY THE LIGHTS CAME BACK DAYS LATER, BUT HAVE CONTINUED TO CUT OUT INTERMITTENTLY EVER SINCE. THIS IS A MAJOR SAFETY HAZARD AS THERE IS NO PREDICTING THE FAILURE, AND THE BRIGHTS ARE NOT GOOD TO HAVE TO HOLD TO USE. *JS

Mileage: 95,000

HEADLIGHTS SHUT OFF IN DARK. *TR

Mileage: 75,500

MY HEAD LIGHTS STARTED GIVING ME THIS PROBLEMS ON APRIL 1 2014 THEY WON'T STAY ON SO I HAVE TO HOLD MY HIGH BEAM SWITCH SO I CAN DRIVE USING MY HIGH BEAMS SOMETIMES MY HEADLIGHTS DO CONE ON BUT VERY RARELY I HAVE READ BLOGS AND I'M NOT THE ONLY ONE HAVING THIS PROBLEMS. *TR

Mileage: 75,000

DRIVING ALONG AT NIGHT WHEN HEADLIGHTS WENT OUT. TRIED ALL SWITCH POSITIONS WITH NO RESULTS. EVENTUALLY FOUND THAT I COULD GET LIGHTS ON BY PULLING AND HOLDING THE HIGH BEAM LEAVER. THIS PROBLEMS HAPPENS WITHOUT ANY WARNING. I AM NO LONGER DRIVING THIS VEHICLE AT NIGHT UNTIL I GET IT REPAIRED. *TR

Mileage: 77,000

THE HEADLIGHTS WILL SUDDENLY GO OFF AND WON'T COME BACK ON. EVENTUALLY, THE LIGHTS WILL COME BACK ONLY TO GO OFF AGAIN. I SEARCHED THE INTERNET AND FOUND NUMEROUS INSTANCES OF THIS HAPPENING TO THIS MAKE AND MODEL YET, THERE IS NO RECALL. *TR

Mileage: 80,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THE HEADLIGHTS SUDDENLY FAILED TO FUNCTION. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000. UPDATED 05/12/14 MA THE CONSUMER RECEIVED A LETTER FROM FORD, STATING THE LCM WOULD BE REPLACED ON MAY 6, 2014. UPDATED 05/15/14

Mileage: 97,000

WHILE DRIVING AT NIGHT, THE HEADLIGHTS WILL SUDDENLY GO OUT. TAIL LIGHTS AND OTHER LIGHTS CONTINUE TO WORK. I DO NOT KNOW WHAT MAKES THEM COME BACK ON SOME TIME LATER. I CAN MAKE THE HIGH LIGHTS COME ON BY HOLDING THE HIGH LIGHT, (TURN SIGNAL) LEVER TOWARD ME THIS TOO IS DANGEROUS BECAUSE I AM BLINDING ONCOMING DRIVERS. THIS IS CERTAINLY A SERIOUS SAFTY ISSUE. *TR

Mileage: 130,000

I DRIVE ON THE HIGHWAY FROM TO WORK. DURING THE WINTER MONTHS, IT IS DARK AT 6 AM. THIS MORNING, AS I USUALLY DO, THE LIGHT SWITCH WAS ON AND IT WAS ON LOW BEAMS. SUDDENLY, THE HEADLIGHTS WENT OUT. I PULLED OVER AND STOPPED. THE SIDE MARKERS AND THE PARKING LIGHTS WERE ON. I SAT FOR A FEW MINUTES TO DECIDE HOW TO GET HOME WITH NO LIGHTS. THEN THE HEADLIGHTS CAME BACK ON. I TOOK A CHANCE, THEY REMAINED ON, THAT DAY. IT WOULD OCCUR PERIODICALLY THEN DAILY, SOMETIMES TWO (2) TO THREE (3) TIMES ON THE DRIVE TO WORK. *TR

Mileage: 115,000

WHILE DRIVING MY 2005 MERCURY GRAND MARQUIS AT APPROX 8:00 PM, MY LIGHTS WENT OUT WHILE I WAS DRIVING AND I TRIED TO TURN THE LIGHTS OFF AND ON AGAIN, BUT THEY WOULD NOT COME BACK ON. I WAS ABOUT 1 MILE FROM MY HOME NEAR MY SUBDIVISION ENTRANCE AND I HAD TO DRIVE THE REST OF THE WAY HOME WITHOUT MY LIGHTS. LATER, AFTER RESEARCHING THE PROBLEM, I FOUND THAT YOU CAN USE THE FLASH TO PASS HIGH BEAMS IF THIS SHOULD OCCUR. THE SAME PROBLEM OCCURRED OFTEN AFTER THE INITIAL OUTAGE AND I REPLACED THE LCM. THE REPLACEMENT LCM IS HAVING THE SAME ISSUE. I CANNOT UNDERSTAND WHY YOU DO NOT THINK THAT THIS IS A PROBLEM THAT DOES NOT REQUIRE A RECALL. IT IS DANGEROUS TO THE DRIVER AND OTHER MOTORISTS AS WELL. *TR

Mileage: 110,430

HEADLIGHTS WENT DARK WITHOUT WARNING AND WOULD NOT WORK REGARDLESS OF SETTING. I COULD ONLY GET HIGH BEAMS IF I HELD THE DIRECTIONAL LEVER UP. VERY SCARY. ALMOST RESULTED IN ACCIDENT!!!!! *TR

Mileage: 45,000

THE HEADLIGHTS TURN OFF RANDOMLY. THE RUNNING LIGHTS STAY ON BUT THE NORMAL HEADLIGHTS WILL GO OFF RANDOMLY AND THEN COME BACK ON SEVERAL TO TENS OF MINUTES LATER. I CAN HEAR A CLICKING SOUND WHEN THE LIGHTS DO GO OFF AND BACK ON. WHEN THE LIGHTS DO GO OFF, I CAN HOLD THE HIGH BEAMS ON IF I HOLD THE STICK TOWARD ME. SOMETIMES INITIATING A TURN SIGNAL WILL CAUSE THE HEADLIGHTS TO COME BACK ON. *TR

Mileage: 155,000

WHILE DRIVING THE VEHICLE,SUDDENLY THE HEADLIGHTS WENT OUT. I PARKED FOR A WHILE, THEN I TURNED IT ON AND THE LIGHTS CAME ON. NOW THE LIGHTS GO OFF SOMETIMES, WHILE DRIVING ,AND I HAVE TO HOLD THE LEVER BACK TOWARDS ME, TO HAVE THE HIGH BEAMS ON UNTIL I REACH MY DESTINATION. THIS IS VERY UNSAFE. I DON'T REALLY DRIVE AS MUCH AT NITE, AND I COME HOME EARLY, BEFORE IT IS DARK. THANK YOU. *TR

Mileage: 78,000

SIMILAR TO EVENTS AS PUBLISHED IN NHTSA ACTION NUMBER PE08066, I WAS DRIVING ON THE INTERSTATE AT NIGHT AND THE HEADLIGHTS SUDDENLY WENT DARK. NO WARNING, JUST WENT OUT. PULLED OFF ONTO SHOULDER AND COULD NOT AVOID SLIDING OFF THE ROAD - VERY DANGEROUS. FINALLY FIGURED OUT IF YOU PULL THE TURN SIGNAL LEVER ALL THE WAY TOWARDS YOU IT WILL TURN THE BRIGHT HEADLIGHTS ON, BUT YOU HAVE TO HOLD IT ON POSITION .. IF YOU LET GO THE HEADLIGHTS GO BACK OUT. THE PROBLEM IS INTERMITTENT AND APPEARS WITHOUT WARNING. 1000'S OF COMPLAINTS ABOUT THIS SAME ISSUE ALL OVER THE INTERNET - SO I CAN'T BELIEVE THE AGENCY CLOSED THE ORIGINAL INVESTIGATION?? WHAT COULD BE MORE DANGEROUS THAN LOSING YOUR HEADLIGHTS AT NIGHT?? THERE SHOULD BE AN IMMEDIATE RECALL FROM FORD MOTOR CO. ON THIS ISSUE! MY LOCAL FORD DEALER AND COMMUNICATIONS TO FORD MOTOR CO. HAVE PRODUCED NO HELP. THIS IS APPROXIMATELY A $700 REPAIR AT THE DEALERSHIP FOR A PROVEN DEFECTIVE "LIGHTING CONTROL MODULE". THIS IS A "SAFETY-RELATED" ISSUE IF THERE EVER WAS ONE! *TR

Mileage: 229,000

I HAD JUST GOT BACK ON I-75 NORTH, WHEN BOTH HEADLIGHTS WENT OUT AT ONCE! HALF AN HOUR LATER THEY CAME BACK ON! SINCE THEN, THE LAST 2 WEEKS IT HAS HAPPENED 3 TIMES, UNTIL TONIGHT WHEN IT HAPPENED 3 TIMES IN LESS THAN A 10 MILE RADIUS. WHEN THIS HAPPENS, THE PARKING LIGHTS AND REAR LIGHTS ARE ON. THE HIGH BEAMS WILL ONLY WORK IF YOU HOLD THE FLASHING UNIT. I TALKED TO THE DEALERSHIP TODAY ABOUT IT, AND HE SAID IT SOUNDS LIKE MY LIGHT MODULE, WHICH RUNS ABOUT $700.00! THAT DOES NOT EVEN INCLUDE IF I WANT THEM TO DO A DIAGNOSTIC TEST ON THEM! THIS IS EXTREMELY DANGEROUS, ESPECIALLY AT HIGH SPEEDS! NOT EVEN COUNTING THE NUMEROUS TIMES I GET FLASHED, AS IF I DON'T ALL READY KNOW MY HEADLIGHTS ARE OUT! *TR

Mileage: 99,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, BOTH HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE HIGH BEAM HEADLIGHT WAS NOT FUNCTIONING AND THE FLASH MODE HAD TO BE ENGAGED IN ORDER FOR THE CONTACT TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 140,000.

Mileage: 140,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LIGHTS INTERMITTENTLY TURNED ON AND OFF. THE CONTACT TOOK HIS VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE LCM LIGHT CONTROL MODULE. THE MANUFACTURE WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE MAKE AND MODEL. THE CONTACT ALSO STATED WHILE DRIVING THE CRUISE CONTROL SUDDENLY MALFUNCTIONED SPONTANEOUSLY. THE CONTACT AGAIN TOOK TO VEHICLE TO A FORD DEALER WERE THEY STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE AGAIN STATED NO THERE WERE NO RELATED RECALLS FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000 MILES.

Mileage: 15,000

I WAS DRIVING DOWN THE HIGHWAY WHEN MY LIGHTS SUDDENLY WENT OUT NOT COMING BACK ON. *TR

Mileage: 81,000

AT ANY GIVEN TIME THE LIGHTS JUST GO OUT AND I CAN ONLY SEE BY MANUALLY USING THE HIGH BEAM LIGHTS. THE LIGHTS WILL COME ON FOR A FEW MOMENTS THEN OUT THEY GO AGAIN. YOU CAN HEAR A CLICKING SOUND WHEN IT IS GOES OUT AND BACK ON. THIS IS EXTREMELY DANGEROUS ESPECIALLY SINCE I HAVE 3 CHILDREN IN MY VEHICLE AND ANY GIVEN TIME. *TR

Mileage: 36,000

THE HEADLIGHTS ON THE VEHICLE WENT OUT WHILE DRIVING ON THE HIGHWAY. PARKING LIGHTS STAYED ON AND FLASHERS WORKED ALLOWING TO GET THE CAR TO THE BREAK DOWN LINE. THIS HAS HAPPEN ABOUT 8-10 TIMES SINCE THE FIRST. IN CHECKING FOR A FIX, I FOUND THERE ARE A NUMBER OF COMPANIES OFFERING A REPAIR SOLUTION AND THIS LOOKS LIKE A COMMON AND DANGEROUS PROBLEM THAT OCCURS OFTEN. I NOTICED THIS HAS BEEN INVESTIGATED BEFORE BUT NOTHING DONE. HAVING YOUR HEADLIGHTS GO OUT SEEMS DANGEROUS ENOUGH TO ME. THE REPAIR PART TO DO IT YOURSELF IS SOLD FOR ABOUT $10. $125 + TO PURCHASE A REPAIRED LIGHTING CONTROL MODULE. MY FORD DEALER WILL REPLACE THE LCM FOR $650. *TR

Mileage: 139,200

WHILE DRIVING WITH HEADLIGHTS ON AT NIGHT THE HEADLIGHTS TURN OFF. AFTER STOPPING AND TURNING CAR OFF AND RESTARTING ENGINE THE HEADLIGHTS EVENTUALLY START WORKING AGAIN. HAPPENED MULTIPLE TIMES THE SAME NIGHT. *TR

Mileage: 94,750

THE LOW BEAM HEADLIGHTS FAILED WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. I WAS FORCED TO DRIVE WITH THE HIGH BEAMS ILLUMINATED. THIS HAPPENS VERY FREQUENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. I CALLED THE DEALER. THEY SAID IT WAS NOT COVERED UNDER WARRANTY. HE SAID THE PART WOULD BE ABOUT $600, AND WITH LABOR ALL COST WOULD RUN ABOUT $800!THE VEHICLE WAS NOT REPAIRED THE CURRENT MILEAGE WAS 71,100. REMANUFACTURED LCM IS ABOUT $300 OR NEW ABOUT $500 FROM AN INDEPENDENT AUTO PARTS STORE. *TR

Mileage: 71,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HEADLIGHT MODULE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. . ..UPDATED 12-30-13 *BF UPDATED 1/22/2014 *JS

Mileage: 94,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 55 MPH, THE CONTACT HEARD A CLICKING NOISE AS THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

Mileage: 66,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT WAS FORCED TO DRIVE WITH THE HIGH BEAMS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 70,000.

Mileage: 59,000

MY WIFE DROVE THE CAR A FEW MILES, AFTER DARK, AT NIGHT. THE HEADLIGHTS WERE FUNCTIONING FINE. THEY MADE A BRIEF STOP AND WHEN THEY DROVE THE CAR OFF AND OUT OF THE LIT PARKING LOT, THEY DISCOVERED THAT THE HEADLIGHTS WOULD NOT COME ON IN AUTOMATIC MODE OR MANUAL MODE. THE PARK LIGHTS WORKED AND ALSO THE DASH LIGHTS WORKED. IT WAS NOT TILL THEY RAN OUT OF STREET LIGHTS BEFORE THEY DISCOVERED THEY HAD A PROBLEM. I GOT ONLINE AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH FORD PRODUCTS OF THAT MODEL. IT IS A POOR DESIGN AND IF THE HEADLIGHTS GO OFF AT HIGHWAY SPEEDS, IT COULD BE DANGEROUS. THE PART THAT USUALLY FAILS IS A DEALER ITEM THAT LIST FOR OVER $500.00 . FORD HAS UPGRADED THE NEW PART, SO THEY KNOW THAT THERE IS A PROBLEM. *TR

Mileage: 47,397

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED WHILE DRIVING. THE CONTACT WAS FORCED TO DRIVE WITH THE HIGH BEAMS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 54,000. UPDATED 02/11/14*LJ THE CONTROL MODULE WAS REPLACED. UPDATED 02/20/14

Mileage: 54,000

LIGHTS WENT OFF WHILE DRIVING AT NIGHT. *TR

Mileage: 35,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED SUDDENLY. THE DEALER WAS CONTACTED, WHO ADVISED THE CONTACT THAT THE HEADLIGHT MODULE POSSIBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000 AND THE CURRENT MILEAGE WAS 42,105. UPDATED 12/4/13*CN

Mileage: 41,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THE HEADLIGHTS WOULD FAIL TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THE LIGHTING CONTROL MODULE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,900.

Mileage: 52,900

WHILE DRIVING ON THE MASSACHUSETTS TURNPIKE AT NIGHT THE HEADLIGHTS SHUT OFF WITH NO WARNING, NOTICE OR ANYTHING. NEVER HAD THIS HAPPEN BEFORE. SCARED US TO DEATH!!! WE IMMEDIATELY TURNED THE SIGNAL TO PULL OVER TO THE SHOULDER AND THEN THEY CAME BACK ON. ABOUT 2 MINUTES LATER THEY WENT OFF AGAIN. MY BOYFRIEND PULLED OVER TO THE SHOULDER AND TURNED ON THE HAZARD LIGHTS AND SHUT THE CAR OFF. WE THEN TURNED THE CAR BACK ON AND HAD NO HEADLIGHTS, JUST MARKER LIGHTS. BUT, IF YOU HELD THE STICK FOR THE HIGH BEAMS YOU COULD USE THOSE. THEN THE LIGHTS MIRACULOUSLY CLICKED ON AND STAYED ON FOR THE REST OF THE WAY HOME. THIS HAS BEEN A CONTINUOUS PROBLEM. AFTER MUCH RESEARCH I HAVE FOUND OUT IT IS THE LIGHTING CONTROL MODULE. APPROXIMATELY A $650 PART AND ABOUT $200 FOR LABOR. I CONTACTED FORD MOTOR COMPANY AND THEY DO NOT FEEL THAT THIS IS A SAFETY ISSUE AND ARE GOING TO DO NOTHING ABOUT IT!!! REALLY!!!! I AM PART OF A WEBSITE AND I GET NUMEROUS EMAILS FOR PEOPLE THAT HAVE THE SAME PROBLEM. I AM AFRAID TO DRIVE AT NIGHT BECAUSE I NEVER KNOW WHEN THE LIGHTS WILL WORK OR NOT. I DON'T WANT TO BLIND PEOPLE DRIVING BEHIND THEM AND IT JUST REALLY SUCKS THAT FORD DOES NOT THINK THAT DRIVING DOWN THE ROAD AT NIGHT WITH NO HEADLIGHTS IS NOT A SAFETY CONCERN.... WHY DOESN'T THE FORD EXECUTIVE TRY DRIVING HOME IN THE DARK WITH MY CAR AND SEE HOW HE LIKES IT. THEN WE WILL SEE IF IT IS A SAFETY ISSUE OR NOT, HUH?? *TR

Mileage: 10,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED. THE CONTACT ALSO MENTIONED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE HEADLIGHT CONTROL MODULE AND SEAT BELT RETRACTOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 58,000. UPDATED 10/17/13*CN

Mileage: 58,000

THE HEADLIGHTS MALFUNCTION AT NUMEROUS TIMES. *JS

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE HEADLIGHTS FAILED. THE CONTACT WAS ABLE TO GENTLY SHAKE THE SWITCH AND THE LIGHTS RE-ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. A DEALER WAS NOTIFIED AND SUGGESTED THAT IT COULD HAVE BEEN THE HEADLIGHT SWITCH THAT WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 79,100.

Mileage: 79,100

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 161,000.

Mileage: 161,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE UPON ACTIVATION. AFTER SEVERAL MILES WERE DRIVEN, THE HEADLIGHTS BEGAN TO OPERATE BUT THE MALFUNCTION RECURRED WHENEVER THE HEADLIGHTS WERE ACTIVATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Mileage: 65,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Mileage: 48,000

HEAD LIGHTS WERE COMING ON AND GOING OFF ON THEIR OWN, NOW WILL NOT COME ON. FAULTY LIGHT CONTROL MODULE! *TR

WHILE DRIVING AT NIGHT, THE HEADLIGHTS SUDDENLY GO OUT. THIS IS VERY DANGEROUS, REGARDLESS OF EITHER DRIVING ON THE HIGHWAY OR IN THE CITY (ESPECIALLY WITH PEDESTRIANS). THEY TEND TO STAY OUT FOR 10-15 MIN BEFORE THEY START WORKING AGAIN. WHILE THEY ARE OUT, THE BRAKE LIGHTS GO OUT AT THE SAME TIME, MAKING IT EVEN MORE SCARIER, CANT SEE TO DRIVE, AND THE CAR BEHIND ME CANT SEE ME SLOWING DOWN OR STOPPING, WHICH INCREASES THE CHANCES FOR AN ACCIDENT. NEEDS TO BE RECALLED ASAP. IT APPEARS THAT IT IS THE LIGHTING CONTROL MODULE IS FAULTY AND THE PART ITSELF IS QUITE COSTLY STARTING AT $300 - $500 FOR THE PART ITSELF OR $800 INSTALLED. *TR

Mileage: 130,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE HEADLIGHTS FAILED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TR

Mileage: 75,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE HEADLIGHTS SHUT OFF INDEPENDENTLY AND WITHOUT WARNING. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS IN ORDER TO NAVIGATE THE ROADWAY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC HOWEVER, THE REPAIRS NEEDED WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 59,000. *TR

Mileage: 54,000

HEAD LAMPS GO OUT OR FAIL TO COME ON. *TR

Mileage: 98,000

I WAS RETURNING HOME WITH MY WIFE FROM A TRIP TO CHARLESTON, SC, AT ABOUT 10:00 PM, DRIVING AT 60 MPH, WHEN MY HEADLIGHTS SUDDENLY SHUT OFF. THAT HAPPENS IN THE VICINITY OF AWENDAW AND THERE ARE NO STREET LIGHTS IN THE AREA. BOTH MY WIFE AND I SCREAMED IN PANIC WHILE I WAS TRYING TO SLOW DOWN THE CAR AND STAYING IN MY LANE ON THE HIGHWAY. I WAS THANKFUL THAT THE TURN SIGNALS, MARKER LIGHTS AND BRAKE LIGHTS STILL WORKED, SO ANY OTHER CARS WOULD BE ABLE TO SEE ME. WHEN I FINALLY PULLED UP THE SIDE OF THE ROAD WITHOUT ANY MISHAPS, I INSPECTED THE CAR AND FOUND OUT THAT ALL THE FUSES WERE GOOD. I THEN RESTARTED THE CAR AND STILL DID NOT GET MY HEADLIGHTS TO COME ON. I PLAYED WITH THE TURN SIGNAL/ LOW BEAM/HIGH BEAM LEVER AND GOT THE FLASHING HIGH BEAM POSITION TO WORK, SO I DROVE HOME TO MYRTLE BEACH HOLDING THE FLASHING HIGH BEAM LEVER UP TO LIGHT MY WAY. OTHERWISE, I WOULD HAVE TO HIRE A TAXI, SPEND THE NIGHT IN THE NEAREST HOTEL TO WAIT FOR DAYLIGHT TO RESUME MY TRIP HOME. APPARENTLY, THE PROBLEM WITH THE HEADLIGHTS SHUTTING OFF WITHOUT WARNING WHILE DRIVING AT NIGHT COMES FROM THE LIGHTING CONTROL MODULE INSTALLED THE 2005 MERCURY GRAND MARQUIS THAT MALFUNCTIONS WHEN THE CARS REACHED AN AVERAGE MILEAGE OF 69,000 MILES (SOME AS EARLY AS 30,000 MILES, UP TO 114,000 MILES DOCUMENTED). *TR

Mileage: 83,118

HEADLIGHTS GO OFF, TAIL LIGHTS AND RUNNING LIGHTS STAY ON. AFTER SLAMMING DOOR OR SLAMMING HOOD LIGHTS WOULD SOMETIMES COME BACK ON AGAIN FOR A WHILE, THEN GO ON AND OFF AT RANDOM WITH LIGHT SWITCH TURNED TO "ON". CHECKED ALL FUSES AND RELAYS I COULD ACCESS AND ALL WERE OK. HAS ACTED THIS WAS FOR THREE WEEKS NOW. IT'S DANGEROUS TO DRIVE AT NIGHT. *TR

Mileage: 158,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS SHUT OFF INDEPENDENTLY. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS TO NAVIGATE THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER AND THE CONTACT WAS ADVISED THAT THE LIGHT CONTROL MODULE WOULD POSSIBLY REQUIRE REPLACING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE HEAD LAMP SWITCH WAS REPLACED. THE FAILURE RECURRED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 50,000.

Mileage: 48,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHT FAILED TO ENGAGE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 42,000. *TR

Mileage: 33,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS WERE ACTIVATED AND THEN FAILED TO ILLUMINATE. THE CONTACT ENGAGED THE HIGH BEAMS IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE HEADLIGHT HOUSING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE.

Mileage: 64,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 83,000.

Mileage: 83,000

THIS IS AN ONGOING PROBLEM -- THIS WINTER THE HEADLIGHTS STARTED TURNING OFF ON THEIR OWN, FORCING YOU TO HOLD THE BRIGHTS IN POSITION SO AS TO CONTINUE DRIVING AT NIGHT. AT FIRST THEY CAME BACK ON. NOW THEY COME BACK ON RARELY. THE FIRST TIME THE LIGHTS ARE PUT ON AFTER THE CAR HAS BEEN PARKED FOR A WHILE THEY MAY STAY ON (BETTER THAN 50/50 CHANCE). BUT AFTER TURNING CAR OFF DURING NIGHT AND RESTARTING, THE LIGHTS ALWAYS FAIL A FEW MINUTES OR LESS INTO YOUR DRIVE. WHY HASN'T FORD BEEN FORCED TO RECALL THIS? *TR

Mileage: 70,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000. THE CURRENT MILEAGE WAS APPROXIMATELY 104,000. *TR...UPDATED 04/25/13 *BF THE CONSUMER WAS ADVISED THAT THERE IS A REPLACEMENT PART BUT IT WILL ALSO FAIL IN DUE TIME. UPDATED 05/17/2013*JS

Mileage: 103,000

WE HAD JUST LEFT A FUNERAL HOME AND DRIVING BACK HOME ON A 4 LANE ROAD. WE TURNED TO AVOID GETTING ON THE HIGHWAY IMMEDIATELY AND DECIDED TO TAKE ANOTHER ROUTE. AS WE WERE HEADING UP THIS 2 LANE ROAD THAT WAS DARK ALL OF A SUDDEN OUR HEADLIGHTS AND INSTRUMENT PANEL LIGHTS WENT OUT AND CARS COMING AT US WERE FLASHING THEIR LIGHTS. I SLOWED DOWN AND WAS ABLE TO PULL OVER TO A SIDE STREET. SAT THERE TRYING TO DETERMINE WHY THE LIGHTS WERE OUT. TURNED THE SWITCH FROM THE ON POSITION TO THE AUTOMATIC POSITION AND THE LIGHTS CAME BACK ON. WE DROVE ALL THE WAY HOME ON BACK ROADS TO AVOID GETTING ON THE INTERSTATE, NOT KNOWING IF THE LIGHTS WOULD GO OUT OR NOT. READ THE MANUAL TO SEE IF WE HAD MISSED ANYTHING AND THEN GOT ON THE INTERNET AND SAW THE HUNDREDS OF PEOPLE HAVING THE SAME THING HAPPEN TO THEM. I WILL CONTACT THE DEALER AND SEE ABOUT FIXING IT BUT FROM WHAT I HAVE READ, THE LIGHT CONTROL MODULE IS BAD AND SO ARE THE REPLACEMENTS. I AM HOPEFUL THAT THERE IS A NEWER IMPROVED MODEL THAT IS NOW BEING USED. THANK GOD WE WERE NOT ON THE HIGHWAY OR WE COULD HAVE BEEN KILLED. THIS IS A SERIOUS PROBLEM. *TR

Mileage: 55,400

WHILE DRIVING AT NIGHT, MY HEADLIGHTS WITHOUT WARNING, EXTINGUISHED. I TURNED THE 'HIGH BEAMS' ON AND THEY ALSO FAILED TO LIGHT. I STOPPED AND AFTER A FEW MINUTES, THE LIGHTS CAME BACK ON. I SEARCHED THE INTERNET AND FOUND THAT MANY FORD CROWN VICTORIA / MERCURY GRAND MARQUIS (MULTIPLE MODEL YEAR) AUTOMOBILES ARE SUFFERING FROM THE SAME PROBLEM. IT IS APPARENTLY A FAILURE IN THE 'LIGHTING CONTROL MODULE' (LCM). THERE ARE MANY WEB SITES THAT OFFER RE-MANUFACTURED LCM'S BUT I QUESTION WHY THIS IS NOT A SAFETY RECALL? I THINK THAT LOSING YOUR HEADLIGHTS WHILE DRIVING AT NIGHT WOULD SOMEHOW QUALIFY AS A SAFETY HAZARD AND THIS SHOULD BE THE MANUFACTURER'S RESPONSIBILITY TO FIX THIS PROBLEM. *TR

Mileage: 43,165

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED WITHOUT WARNING WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE HEADLIGHTS INSPECTED AND THE FAILURE WAS LOCATED AT THE HEADLIGHT SENSOR MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

Mileage: 85,000

WHILE DRIVING DOWN THE INTERSTATE MY HEADLIGHTS CUT OFF. MY PARKING LIGHTS REMAINED ON. THE ONLY WAY TO SEE THE ROAD WAS TO HOLD THE HIGH BEAM SWITCH. THIS IS THE FOURTH TIME THAT THIS HAS HAPPENED IN THE LAST 2 WEEKS. THERE IS NO PATTERN OF OCCURRENCE. I INVESTIGATED ON THE INTERNET AND THERE ARE MULTIPLE REPORTS OF THIS HAPPENING THROUGHOUT THE COUNTRY. THE HEADLIGHT MODULE SEEMS TO BE THE PROBLEM. *TR

Mileage: 154,980

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL SPORADICALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE LIGHTING CONTROL MODULE FAILED. THE FAILURE CAUSED THE LOW AND HIGH BEAM HEADLIGHTS TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 104,000. UPDATED 3/14/13 *CN

THIS IS A VERY DANGEROUS PROBLEM. THE LIGHTS GO OUT ON THE MERCURY MARQUIS. IT IS INTERMITTENT. SOMETIMES, THEY WILL GO BACK ON. I HAVE TO HOLD THE HIGH BEAM TO GET HOME. EXTREMELY DANGEROUS! THEY SHOULD HAVE A RECALL AND STOP TRYING TO SLIDE OVER THE ISSUE. *TR

Mileage: 104,000

DRIVING HOME FROM LAKE FOREST COLLEGE (LAKE FOREST ILLINOIS) TO PARMA MICHIGAN HEADLIGHTS TURNED OFF SUDDENLY TRAVELING DOWN HIGHWAY AT 70MPH WITHOUT ANY WARNING. MANAGED TO TURN EMERGENCY FLASHERS ON AND GET SAFELY OFF HIGHWAY. INCIDENT OCCURRED AROUND THE KALAMAZOO MICHIGAN AREA, HAD BEEN ON HIGHWAY APPX.3 HOURS. *TR

Mileage: 71,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE FAILURE OCCURRED INTERMITTENTLY FOUR DIFFERENT TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. UPDATED 4/17/13 *CN UPDATED 05/14/2013*JS

Mileage: 96,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE HEAD LIGHTS FAILED. THE CONTACT ATTEMPTED TO TURN THE LIGHTS ON BUT THEY FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE LIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 24,000.

Mileage: 24,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS MALFUNCTIONED AND FLICKERED ON AND OFF THEN EVENTUALLY FAILED COMPLETELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. AFTER DIAGNOSIS, THE CONTACT WAS ADVISED THAT THE LIGHT MODULE HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000. UPDATED 03/01/13*LJ

Mileage: 24,000

AS I WAS DRIVING THE HEADLIGHTS WENT COMPLETELY OFF, SWITCHED TO MANUAL, WORKED FOR A FEW MINUTES, THEN WENT OFF AGAIN. TRIED TURNING CAR OFF AND BACK ON, NO LIGHTS, HAD TO HOLD DIMMER SWITCH FORWARD TO GET LIGHTS. THIS HAS HAPPENED NUMEROUS TIMES SINCE THE FIRST ONE. NOW NOT EVEN HOLDING THE DIMMER SWITCH FORWARD ALWAYS WORKS. TODAY WE WERE STOPPED BECAUSE TAIL LIGHTS WERE OUT (DRIVER WAS HOLDING DIMMER SWITCH FORWARD). TAIL LIGHTS ALSO FLICKER AT TIMES WHEN HEADLIGHT GOES OUT AND CONTROL PANEL FLICKERS TOO. WE HAVE GONE TO LOCAL INDEPENDENT REPAIR SERVICE AND ARE HAVING DIFFICULTY GETTING CONTROL MODULE DUE TO LARGE BACK ORDER. SO WHAT ARE WE TO DO IN THE MEANTIME? THIS IS EXTREMELY DANGEROUS TO THOSE IN THE CAR AND OTHERS ON THE ROAD. I UNDERSTAND RECALLS ARE WHEN THERE IS A DANGEROUS SITUATION, AND THIS DEFINITELY QUALIFIES! SO WE NOW OWN A CAR THAT WE CAN'T DRIVE WHENEVER HEADLIGHTS ARE NEEDED, WHICH IS VERY LIMITING. SO FAR I HAVE NOT BEEN ABLE TO GET HOLD OF FORD DIRECTLY TO COMPLAIN ABOUT THIS. WE ARE NOT THE ORIGINAL OWNERS, BUT THAT SHOULD NOT MATTER ON SUCH A SERIOUS ISSUE! THIS COMPLAINT IS ABOUT A 2005 GRAND MARQUIS. *TR

Mileage: 119,552

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THEY COULD REPLACE THE LIGHTING CONTROL MODULE TO RECTIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 66,000.

Mileage: 66,000

HEADLIGHTS GO OUT INTERMITTENTLY. *TR

Mileage: 70,000

WHILE DRIVING ON A DARK COUNTY ROAD ALL HEADLIGHTS WENT OFF. HAD TO DRIVE NEARLY A MILE WITH NO HEAD LIGHTS OR STREET LIGHTS BEFORE I REACHED A PLACE I COULD PULL OVER. AFTER CAR SAT FOR SEVERAL MINUTES LIGHTS WORKED AGAIN. EXTREMELY FRIGHTENING AND DANGEROUS! I CAN NOT BELIEVE THIS IS A KNOWN ISSUE AND NO RECALL HAS BEEN ISSUED! *TR

Mileage: 79,000

THIS IS THE SECOND TIME THE LCM HAS, WITHOUT WARNING, FAILED. THE FIRST TIME, WHILE DRIVING ALONG US1 AFTER DARK, ALL LIGHTS - HEADLIGHTS, TAIL LIGHTS, AND DASHBOARD LIGHT - WENT OFF!! THERE WERE NO STREET LIGHTS AND CARS COULD NOT SEE US FROM BEHIND AND WE COULD NOT SEE WHERE WE WERE GOING! WE WERE TERRIFIED. OUR LIVES WERE AT STAKE AS WE ANXIOUSLY AND EXTREMELY SLOWLY MADE OUR WAY HOME. THE REPAIR WAS OUTRAGEOUSLY COSTLY. AND, OF COURSE, WE WERE RESTRICTED TO DRIVING ONLY IN SUNNY DAYLIGHT HOURS AS LIGHTS ARE REQUIRED WHEN RAINING. NOW, THIS HAS HAPPENED AGAIN. THE CAR HAS BEEN TAKEN TO THE LOCAL FORD DEALER. HOWEVER, ALTHOUGH THE PART HAS BEEN ORDERED FOR OVER 10 DAYS, THERE IS NO WORD AS TO WHEN IT WILL BE AVAILABLE AND WE ARE ABOUT TO TAKE A FOUR-DAY TRIP! WE HAVE CONTACTED THE FORD MOTOR CO. ABOUT THIS PROBLEM, BOTH BY PHONE AND BY EMAIL, AND ALL THEY CAN SAY IS THAT IT NEEDS TO BE FIXED. EXCUSE ME! THIS IS A LIFE AND DEATH ISSUE!!! WE COULD HAVE BEEN KILLED ON THE HIGHWAY DUE TO A FAULTY LCM! IN ALL OUR YEARS WE HAVE NEVER HAD THIS HAPPEN WITH ANY OTHER CAR. WE HAVE READ IN SEVERAL BLOGS THAT THERE ARE DEFECTIVE MODULES BEING USED - YES, FROM FORD MOTOR CO.! DOES THERE NEED TO BE A HIGHWAY DEATH DUE TO THIS DEFECT BEFORE FORD WILL ACKNOWLEDGE THIS PROBLEM AND REPLACE THIS PART AT THEIR EXPENSE?? *TR UPDATED IVOQ 12/19/12

Mileage: 58,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 25 MPH WITH THE HEADLIGHTS ACTIVATED, THE CONTACT NOTICED THE HEADLIGHTS BECAME INOPERATIVE. THE HIGH BEAMS WERE ACTIVATED AND WOULD ONLY ILLUMINATE WHEN THE SWITCH WAS MANUALLY HAND HELD. THE FAILURE RECURRED WHENEVER THE HEADLIGHTS WERE IN OPERATION. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 39,120. UPDATED 12/31/12 *BF UPDATED 1/3/2013 *JS

Mileage: 39,120

DRIVING AT NIGHT WHEN HEAD LIGHTS WENT OUT ALL OTHER LIGHTS WERE ON. WE COULD KEEP THE HIGH BEAMS ON BY HOLDING DIMMER SWITCH UP. LIGHTS WOULD COME ON AND THEM GO OFF AGAIN.

Mileage: 67,000

DRIVING AT NIGHT WHEN HEAD LIGHTS WENT OUT ALL OTHER LIGHTS WERE ON. WE COULD KEEP THE HIGH BEAMS ON BY HOLDING DIMMER SWITCH UP. LIGHTS WOULD COME ON AND THEM GO OFF AGAIN.

Mileage: 67,000

TL* THE CONTACT OWNS 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE PARKED THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT POWERED OFF AND RESTARTED THE VEHICLE AND THE HEADLIGHTS STILL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MECHANIC STATED THE LIGHT CONTROL PROCESSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 92,000.

Mileage: 92,000

WHILE DRIVING AFTER DARK THE HEADLIGHTS AND DASHBOARD LIGHTS WENT DARK. WHILE ATTEMPTING TO RESTORE THE LIGHTS, THEY CAME BACK ON. WITHIN TEN MILES, THIS EVENT OCCURRED TWO MORE TIMES. I WENT TO MY LOCAL MERCURY DEALER WHO TOLD ME THAT THE MODULE THAT CONTROLLED THE HEADLIGHTS AND DASHBOARD LIGHTS WAS NOT AVAILABLE. HE ALSO TOLD ME THAT HIS ORDERING SYSTEM ALSO SHOWED HIM THAT THERE WERE ALMOST 600 OF THESE PARTS WERE ON BACK-ORDER. HE ALSO TOLD ME THAT ONE OF THE COMPONENTS OF THE MODULE WAS UNAVAILABLE AND THAT THERE WAS NO ANTICIPATED DATE WHEN THE MODULE MIGHT BE AVAILABLE. HE ALSO TOLD ME THAT 2005 WAS THE ONLY MODEL YEAR THAT THIS PART WOULD FIT AND THAT THE 2004 OR 2006 SIMILAR PARTS WOULD NOT WORK IN THE 2005 MODEL YEAR. HE ALSO TOLD ME THAT IF THE PART WERE AVAILABLE THAT IT WOULD COST ALMOST $600 DOLLARS NOT INSTALLED. THIS PART ALSO FITS THE 2005 FORD CROWN VICTORIA BUT NO OTHER MAKES OR MODELS. THIS LEADS ME TO BELIEVE THAT FORD RE-ENGINEERED THIS MODEL FOR THE 2005 MODEL AND DISCOVERED THAT IT WAS A FAULTY DESIGN AND REDESIGNED IT FOR THE 2006 MODEL AND FAILED TO REPORT THE PROBLEM TO ANYONE. THEY HAVE USED UP ALL OF WHATEVER INVENTORY OF THESE PARTS THEY EVER MANUFACTURED AND APPEAR TO HAVE NO PLANS TO MAKE ANY MORE. I HAVE SHOPPED MOST OF FLORIDA'S JUNK YARDS AND HAVE NOT BEEN ABLE TO LOCATE ANY 2005 MERCURY OR FORD CARS FROM WHICH TO OBTAIN A USED PART. BEFORE DAYLIGHT THIS MORNING WHILE DRIVING MY WIFE TO THE DOCTOR, THE HEADLIGHTS AND DASH LIGHTS WENT OUT ONCE AGAIN AND CAME BACK ON AFTER ABOUT A MILE. THIS IS A SERIOUS SAFETY ISSUE. I BELIEVE THAT YOUR AGENCY SHOULD NOT ONLY REQUIRE FORD TO DEVELOP AN IMMEDIATE FIX FOR THIS PROBLEM, BUT SHOULD REQUIRE FORD TO SUPPLY THIS PART AT NO COST TO THE AFFECTED OWNERS SINCE IT IS PRETTY CLEAR THAT THEY WERE AWARE OF THE PROBLEM AND TRIED TO HIDE IT FROM THE PUBLIC AND THE GOVERNMENT. *TR

Mileage: 80,321

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, ALL OF THE LIGHTS ON THE VEHICLE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE LIGHT CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 32,000.

Mileage: 32,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT ATTEMPTED TO ENGAGE THE HEADLIGHTS HOWEVER, BOTH HEADLIGHTS FAILED TO ILLUMINATE. THE HAZARD LIGHTS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE MANUFACTURED PART BEING ON A MASSIVE BACK ORDER. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. ..UPDATED 11/14/12 *BF UPDATED 11/16/2012 *JS

Mileage: 37,000

DURING EARLY MORNING TRAVEL, BOTH HEADLIGHTS STOPPED WORKING AT THE SAME TIME. AFTER RESTARTING THE VEHICLE THE HEADLIGHTS WORKED FINE FOR A WHILE, THEN SUDDENLY STOP WORKING AS YOU DRIVE. FORD DIAGNOSED TO BE LIGHTING CONTROL MODULE AND TO REPAIR IS ALMOST A THOUSAND DOLLARS. THIS MANUFACTURERS DEFECT IS COMMON FOR THIS YEAR AND MODEL VEHICLE AND IS VERY DANGEROUS!! HEADLIGHTS ARE A SAFETY NECESSITY AND THIS MANUFACTURER DEFECT IS ABOVE AND BEYOND ROUTINE MAINTENANCE! *TR

Mileage: 78,000

I WAS DRIVING TO WORK AT 5:50 AM IN THE DARK WHEN ON COMING TRAFFIC BEGAN FLASHING THEIR HEADLIGHTS AT ME. I THEN NOTICED THAT MY HEADLIGHTS (WHICH I ALWAYS HAVE SET ON AUTOMATIC) HAD GONE OUT WITHOUT WARNING. I HAD TO DRIVE A SHORT DISTANCE TO FIND A SAFE PLACE TO PULL OFF THE ROAD. I COULD NOT GET THE HEADLIGHTS TO COME ON WITH THE SWITCH IN EITHER THE AUTOMATIC OR MANUAL SETTINGS. I REPEATEDLY SHUT THE CAR OFF AND RESTARTED IT WITHOUT ANY LUCK. I HAD TO WAIT UNTIL THE SUN CAME UP TO CONTINUE DRIVING TO WORK. I GOGGLED THIS HEADLIGHT PROBLEM AND FOUND IT IS A VERY COMMON FAILURE OF THE LIGHTING CONTROL MODULE IN THE 2003-2005 FORD CROWN VICTORIA AND MERCURY GRAND MARQUIS. I CONTACTED FORD MOTOR CO. BUT WAS TOLD THERE WAS NO RECALL ON THESE CARS WITH THIS COMMON AND VERY DANGEROUS DEFECT AND WAS DIRECTED TO TAKE MY CAR TO A FORD DEALER FOR SERVICE. I PERSONALLY THINK FORD SHOULD BE RESPONSIBLE FOR REPAIRING THIS DEFECT WITH NO COST TO THE CUSTOMER. *TR

Mileage: 84,400

DESCRIPTION OF THE COMPLAINT: LCM KNOWN DEFECT: BOTH HEADLIGHTS FAILED, IN BOTH DIM AND HIGH-BEAM POSITIONS. THEY WILL NOT COME ON IN EITHER THE AUTOMATIC OR MANUAL DASHBOARD SWITCH POSITIONS. (THE BULBS ARE STILL GOOD.) THE PARKING LIGHTS, TURN SIGNALS, TAIL LIGHTS, AND BRAKE LIGHTS CONTINUED TO FUNCTION. THIS HAPPENED AT NIGHT. IT SHOULD BE OBVIOUS THAT THIS FAILURE WILL *ALWAYS* OCCUR AT NIGHT, OR DURING STORMY WEATHER, THREATENING SAFETY, BECAUSE HEADLIGHTS ARE NOT NORMALLY USED DURING THE DAYTIME. LATER TESTING REVEALED THE PROBLEM TO BE INTERMITTENT. AT ONE POINT, THE AUTOMATIC DASHBOARD SWITCH POSITION WORKED FOR BOTH DIM AND HIGH-BEAMS, BUT THE MANUAL SWITCH POSITION DID NOT WORK. THE NEXT MORNING, BOTH THE AUTOMATIC AND MANUAL POSITIONS WORKED. WHEN THE PROBLEM FIRST OCCURRED, NEITHER POSITION WOULD WORK. THIS INTERMITTENT PROBLEM IS CONSISTENT WITH A LARGE NUMBER OF COMPLAINTS AND REPORTS FOR THE 2003-2005 MODEL YEARS, AND THE PROBLEM IS THE LIGHTING CONTROL MODULE. THIS MODULE IS SO UNRELIABLE THAT IT HAS BEEN NAMED THE "LIGHTS OUT MODULE" ON THE INTERNET. A SAMPLING OF COMPLAINTS CAN BE FOUND AT THESE WEB SITES: HTTP://WWW.ARFC.ORG/COMPLAINTS/2003/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2005/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX. THIS IS A *SAFETY* ISSUE. LIVES ARE AT STAKE. PLEASE FORCE A RECALL TO CORRECT THIS PROBLEM BEFORE INNOCENT PEOPLE ARE KILLED. ALTHOUGH THE PARKING LIGHTS AND TAIL LIGHTS CONTINUED TO WORK, SO OTHER DRIVERS CAN SEE THE CAR WITH THE FAILED HEADLIGHTS, THE DRIVER OF THE CAR WITH THE FAILED HEADLIGHTS *CANNOT* SEE WHERE HE IS GOING!! HE COULD RUN INTO A PARKED CAR, HIT A PEDESTRIAN, HIT A BICYCLIST, HIT A TREE OR OTHER OBSTRUCTION, ETC. THIS IS A VERY DANGEROUS SITUATION! *TR

Mileage: 98,500

WHILE DRIVING MY 2005,MERCURY,GRAND MARQUIS, AT NIGHT, THE HEADLIGHTS COMPLETELY WENT OUT ON ME...MAKING VISIBILITY IMPOSSIBLE...AFTER MUCH RESEARCH ON THIS PROBLEM,I FIND THAT ALOT OF PEOPLE ARE COMPLAINING OF THE VERY SAME PROBLEM WITH THEIR MERCURY, GRAND MARQUIS...AFTER READING OF ALL THE COMPLAINTS ABOUT THIS PROBLEM,I WONDER WHY THIS HAS NOT BEEN ON THE RECALL LIST......THIS IS A SEVERE SAFETY ISSUE!!! THANK YOU FOR YOUR PROMPT ATTENTION IN THIS MATTER. *TR *JS

Mileage: 100,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING, THE HEADLIGHTS STOP WORKING. THE HEADLIGHTS WORKED INTERMITTENTLY AND FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE LIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 83,000.

Mileage: 79,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT BOTH HEADLIGHTS WOULD FAIL SPORADICALLY OR WOULD NOT ILLUMINATE WHEN ENGAGED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,000. UPDATED 10/03/12*LJ UPDATED 10/05/2012/2012 *JS

Mileage: 47,000

2005 MERCURY GRAND MARQUIS, HEADLIGHTS WHEN OUT AT 45 MPH SW 147 AVE, RIGHT LANDS. TOTAL DARKNESS. ..UPDATED 08/31/12 *BF THE CONSUMER STATED THE HEADLIGHTS CAME BACK ON, WHEN HE ACCIDENTALLY BUMPED THE TURN SIGNAL LEVER.

Mileage: 52,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE PARKED, THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED INTERMITTENTLY. THE WARNING FLASHERS WERE THE ONLY LIGHTS ON THE EXTERIOR OF THE VEHICLE THAT FUNCTIONED WHEN THE HEADLIGHTS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52. ..UPDATED 10/03/12 *BF THE CONSUMER STATED AT APPROXIMATELY 70,000 MILES THE HEADLIGHTS BEGAN FAILING WHEN DRIVING AT NIGHT, WITHOUT WARNING. OCCASIONALLY, TURN THE ENGINE OFF THEN ON, OR TURNING ON THE WIPERS WOULD TURN THE LIGHTS ON. UPDATED 10/09/2012 *JS

Mileage: 52

HEADLIGHTS STOPPED WORKING. ENTIRE LIGHTING CONTROL MODEL HAD TO BE REPLACED. THE COST OF THE WORK AT THE DEALER WAS $708.47. *TR

Mileage: 38,362

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING THE HEADLIGHTS FAILED. THE CONTACT TURNED THE LIGHTS ON AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE LIGHT MODULE AND THE ICM NEEDED TO REPAIR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,864. UPDATED 10/10/12 *CN UPDATED 10/17/12

Mileage: 82,864

DRIVING DOWN THE ROAD, THE HEADLIGHTS WENT OUT. HASN'T WORKED AUTOMATICALLY OR MANUALLY SINCE. THE HIGH BEAM LIGHTS WOULD NOT WORK EITHER UNLESS I HELD IT IN THE POSITION THAT I WOULD NORMALLY JUST PUSH FOR IT TO STAY ON. IN PROCESS OF TAKING CAR TO DEALER. I HAVE HAD THE CAR FOR ONE YEAR IN JULY. HOPE FORD PAYS FOR THIS BECAUSE IT MUST BE A FACTORY DEFECT. I SEE THAT MANY OTHER PEOPLE HAVE OR HAVE HAD THE SAME PROBLEM. *TR

Mileage: 70,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE CONTACT TRIED TO ENGAGE THE SWITCH MULTIPLE TIMES BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE LIGHT CONTROL MODULE WAS MALFUNCTIONING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE HEADLIGHTS AND HIGH BEAM HEADLIGHTS STOPPED ILLUMINATING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE HEADLIGHT CONTROL MODULE WAS REPLACED. THE FAILURE CONTINUED INTERMITTENTLY. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 45,726.

Mileage: 45,726

WAS COMING HOME IN PITCH DARK AND THE HEADLIGHTS JUST WENT AND I RUN OFF THE ROAD, A GOOD THING THERE WAS NOT TREE THERE. THEN ON THE INTERNET I FOUND OUT THIS IS A COMMON PROBLEM FOR THIS VEHICLE, I DO NOT KNOW WHY SOMETHING HAS NOT BEEN DONE ABOUT IT. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS AND TAIL LIGHTS WERE INOPERABLE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INSPECTED THE FAILURE AND STATED THAT THE HEADLIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 80,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE WAS PULLED OVER BY A POLICE OFFICER AND INFORMED THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE CONTACT STATED THAT THE HEADLIGHT SWITCH INDICATED THAT THE HEADLIGHTS WERE ILLUMINATED WHEN THE FAILURE OCCURRED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE HIS INSTRUMENT PANEL SHOWED THAT THE HEADLIGHTS WERE ACTIVATED, THE LIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER THE PROBLEM COULD NOT BE REPLICATED. THE DEALER DID SUGGEST THAT THE MODULE WAS FAULTY AND THAT THE CONTACT COULD REACH UNDER THE DASHBOARD AND TAP IT, AND THE LIGHTS WOULD ILLUMINATE. THE CONTACT DID NOT FEEL THE REMEDY WAS REASONABLE OR SAFE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUED HOWEVER, OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000. UPDATED 08/01/12*LJ UPDATED 08/01/12

Mileage: 60,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE HIS INSTRUMENT PANEL SHOWED THAT THE HEADLIGHTS WERE ACTIVATED, THE LIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER THE PROBLEM COULD NOT BE REPLICATED. THE DEALER DID SUGGEST THAT THE MODULE WAS FAULTY AND THAT THE CONTACT COULD REACH UNDER THE DASHBOARD AND TAP IT, AND THE LIGHTS WOULD ILLUMINATE. THE CONTACT DID NOT FEEL THE REMEDY WAS REASONABLE OR SAFE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUED HOWEVER, OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000. UPDATED 08/01/12*LJ UPDATED 08/01/12

Mileage: 60,000

WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL GO OUT AND WOULD NOT COME BACK ON FOR A FEW MIN. THEN THEY WILL WORK FOR A LITTLE WHILE AND GO OUT AGAIN. THIS IS VERY DANGEROUS WHEN THE HEADLIGHTS GO OUT IN THE DARK OR DURING RAINSTORMS. *TT

Mileage: 53,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE PARKED, THE HEADLIGHTS WOULD NOT ILLUMINATE. THE CONTACT WAS ABLE TO ACTIVATE THE HIGH BEAM HEADLIGHTS BY HOLDING THE TURN SIGNAL BAR. THE LOW BEAM HEADLIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE HEADLIGHT CONTROL MODULE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,800.

Mileage: 72,800

IN OCTOBER 2011, I WAS DRIVING AT NIGHT WHEN MY HEADLIGHTS WENT OFF. I PULLED INTO A PARKING LOT TO INVESTIGATE THE PROBLEM. I GOT OUT AND TOOK A WALK AROUND THE CAR AND ALL THE LIGHTS WERE WORKING EXCEPT THE HEADLIGHTS. I TURNED THE LIGHTS SWITCH OFF FOR A FEW MINUTES AND THE LIGHTS CAME BACK ON. THE PROBLEM WORSENED AND I FOUND THAT I COULD HOLD THE "MOMENTARY" HIGH BEAM SWITCH ON AND THE HEADLIGHTS WOULD WORK -- AS LONG AS I HELD THE SWITCH IN THE HIGH BEAM POSITION. THE SITUATION WORSENED, AND NOW THE HEADLIGHTS WILL NOT COME ON FOR ANY LENGTH OF TIME. THE PROBLEM HAS ESCALATED FROM OCTOBER 2011 UNTIL LATE MAY 2012. IF I NEED TO DRIVE THE CAR AT NIGHT, I MUST HOLD THE "MOMENTARY" HIGH BEAM SWITCH WHILE I DRIVE. ONCE IN A WHILE YOU CAN SEE THE HEADLIGHTS COME ON BECAUSE THE LIGHTS GET EXTREMELY BRIGHT. THEN I CAN RELEASE THE "MOMENTARY" HIGH BEAM SWITCH. THE LIGHTS WILL ONLY STAY ON FOR ABOUT 10 SECONDS AND THEN GO BACK OFF. MY MECHANIC TOLD ME THAT MANY MERCURY GRAND MARQUIS AND FORD CROWN VICTORIA'S AROUND THE MODEL YEAR OF MY CAR HAVE THIS PROBLEM. HE HAS TRACED THE PROBLEM TO SOMETHING CALLED THE LIGHTING CONTROL MODULE. IT SEEMS TO ME THAT THIS IS AN ENGINEERING PROBLEM. FORD WANTS $600.00 JUST FOR THE PART. IF YOU SEARCH THE INTERNET FOR SIMILAR PROBLEMS, YOU WILL FIND AN ABUNDANCE OF VERY SIMILAR SITUATIONS AS I HAVE DESCRIBED TO YOU. NOT EVERYONE IS REPORTING THIS PROBLEM. PLEASE HELP! UPDATED 08/20/12

Mileage: 125,000

IN OCTOBER 2011, I WAS DRIVING AT NIGHT WHEN MY HEADLIGHTS WENT OFF. I PULLED INTO A PARKING LOT TO INVESTIGATE THE PROBLEM. I GOT OUT AND TOOK A WALK AROUND THE CAR AND ALL THE LIGHTS WERE WORKING EXCEPT THE HEADLIGHTS. I TURNED THE LIGHTS SWITCH OFF FOR A FEW MINUTES AND THE LIGHTS CAME BACK ON. THE PROBLEM WORSENED AND I FOUND THAT I COULD HOLD THE "MOMENTARY" HIGH BEAM SWITCH ON AND THE HEADLIGHTS WOULD WORK -- AS LONG AS I HELD THE SWITCH IN THE HIGH BEAM POSITION. THE SITUATION WORSENED, AND NOW THE HEADLIGHTS WILL NOT COME ON FOR ANY LENGTH OF TIME. THE PROBLEM HAS ESCALATED FROM OCTOBER 2011 UNTIL LATE MAY 2012. IF I NEED TO DRIVE THE CAR AT NIGHT, I MUST HOLD THE "MOMENTARY" HIGH BEAM SWITCH WHILE I DRIVE. ONCE IN A WHILE YOU CAN SEE THE HEADLIGHTS COME ON BECAUSE THE LIGHTS GET EXTREMELY BRIGHT. THEN I CAN RELEASE THE "MOMENTARY" HIGH BEAM SWITCH. THE LIGHTS WILL ONLY STAY ON FOR ABOUT 10 SECONDS AND THEN GO BACK OFF. MY MECHANIC TOLD ME THAT MANY MERCURY GRAND MARQUIS AND FORD CROWN VICTORIA'S AROUND THE MODEL YEAR OF MY CAR HAVE THIS PROBLEM. HE HAS TRACED THE PROBLEM TO SOMETHING CALLED THE LIGHTING CONTROL MODULE. IT SEEMS TO ME THAT THIS IS AN ENGINEERING PROBLEM. FORD WANTS $600.00 JUST FOR THE PART. IF YOU SEARCH THE INTERNET FOR SIMILAR PROBLEMS, YOU WILL FIND AN ABUNDANCE OF VERY SIMILAR SITUATIONS AS I HAVE DESCRIBED TO YOU. NOT EVERYONE IS REPORTING THIS PROBLEM. PLEASE HELP! UPDATED 08/20/12

Mileage: 125,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEAD LAMPS WOULD FAIL SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 74,000.

Mileage: 70,000

I WAS DRIVING HOME AND MY HEADLIGHTS CUT OFF WITH NO WARNING AT NIGHT, THEY CAME ON AGAIN FOR A MIN., BUT CUT OFF THIS HAS HAPPENED 4 TIMES SINCE. I HAVE TO HOLD MY BRIGHT SWITCH DOWN FOR A 30 MIN DRIVE HOME. I HAVE HAD A FUSES CHECKED, AFTER LOOKING ON LINE IT LOOKS LIKE SEVERAL PEOPLE HAVE HAD THIS SAME ISSUE, THIS IS SCARY, CONSIDERING I HAVE 3 CHILDREN. *TR

Mileage: 147,000

LET ME START BY SAYING THIS IS A SAFETY RISK THAT COULD LEAD TO LOSS OF LIFE. WHILE DRIVING AT NIGHT, HEADLIGHTS WENT OUT. INSTRUMENT ILLUMINATION STAYED ON. HEADLIGHT SWITCH WAS CYCLED AND THE HEADLIGHTS CAM BACK ON. THEY TURNED OFF MINUTES LATER. AFTER PULLING OVER AND CYCLING THE BRIGHT LIGHTS AND THE HEADLAMP SWITCH, IT WAS DETERMINED THAT DRIVING WITH THE SIGNAL LIGHT PULLED BACK INTO BRIGHT-FLASH POSITION WAS THE ONLY WAY TO DRIVE. THIS WAS AFTER SEVERAL PULL-OFF-THE-ROAD EVENTS. WE TOOK THE VEHICLE TO THE MECHANIC, WHO DETERMINED THE HEADLIGHT SWITCH TO BE BAD. $300 AFTERWARDS, THE INTERMITTENT SYMPTOMS WENT AWAY. HOWEVER, THE HEADLIGHTS NEVER ILLUMINATED. FROM 12/11 THROUGH 5/12, THE VEHICLE WAS DRIVEN ONLY DURING THE DAY -- OCCASIONALLY AT NIGHT, BUT WITH THE TURN SIGNAL PULLED BACK TO HIGHBEAM FLASH. AFTER REVIEWING MANY INTERNET POSTS, I DISCOVERED THE LIGHT CONTROL MODULE (LCM) WAS THE SUSPECT COMPONENT. THE DEALERSHIP PRICE FOR THIS COMPONENT, AS OF 5/12, IS $521.67. I REMOVED THE LCM AND OPENED IT TO INSPECT. AFTER NOTHING WAS FOUND (BURNED COMPONENTS, COLD SOLDER JOINTS, ETC.), I REASSEMBLED AND REINSTALLED IT. AFTER AN OPERATIONAL CHECK TO SEE IF RESEATING THE CONNECTORS FIX IT, I DISCOVERED THE HEADLIGHT SYSTEM FULLY FUNCTIONAL. WE'LL SEE IF THE PROBLEM REPEATS ITSELF. THIS PROBLEM WAS REPORTED AN MANY INTERNET REPAIR POSTS FOR 2003-2005 FORD CROWN VICS AND GRAND MARQUIS. *TR

Mileage: 67,991

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE HEADLIGHTS FAILED INTERMITTENTLY. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 76,000 AND THE CURRENT MILEAGE WAS UNKNOWN. UPDATED 0717/12*LJ THE CONSUMER STATED THE FAILURE OF THE HEADLIGHTS HAPPENED ON EIGHT SEPARATE OCCASIONS, AFTER THE VEHICLE HAD BEEN PARKED. OCCASIONS IN BETWEEN, THE LIGHTS ENGAGED PROPERLY. UPDATED 07/17/12

Mileage: 76,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WENT OUT WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE HEADLIGHT SWITCH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WAS NOT IN STOCK. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 07/19/12 *BF UPDATED 07/25/12

Mileage: 38,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WENT OUT WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE HEADLIGHT SWITCH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WAS NOT IN STOCK. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 07/19/12 *BF UPDATED 07/25/12

Mileage: 38,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WENT OUT WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE HEADLIGHT SWITCH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WAS NOT IN STOCK. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 07/19/12 *BF UPDATED 07/25/12

Mileage: 38,000

I WAS DRIVING AROUND 11 PM ON APRIL 15, 2012 WHEN HEADLIGHTS FAILED TO REMAIN ILLUMINATED. BLINDLY SWERVED OFF ROAD ONTO GRASS. SHUT CAR OFF AND RESTARTED. HEADLIGHTS FAILED TO ENGAGE. DROVE REMAINING DURATION OF TRIP WITH HIGH BEAMS ENGAGED. THIS IS THE THIRD OCCURRENCE IN TWO WEEKS. THE FIRST TWO OCCURRENCES WERE AT AROUND 15 MILES PER HOUR. THE THIRD INSTANCE ALMOST RESULTED IN AN ACCIDENT. *JS

Mileage: 48,000

HEADLIGHT FAILURE WHILE DRIVING AT NIGHT. *TR

Mileage: 82,678

AT APPROXIMATELY 11:00 PM ON 3/24/12, I SUDDENLY LOST MY HEADLIGHTS AS I WAS DRIVING SOUTH THROUGH NORTH CAROLINA ON INTERSTATE-95. I PULLED INTO A REST AREA, AND AFTER A FEW MINUTES, MY HEADLIGHTS CAME BACK ON WHEN I RESTARTED THE CAR. I DROVE FOR A FEW MORE HOURS WITHOUT FURTHER INCIDENT. AT APPROXIMATELY 8:00 PM ON 3/25/12, I LOST MY HEADLIGHTS AGAIN WHILE DRIVING THROUGH FLORIDA. FORTUNATELY, I WAS ONLY A FEW MILES AWAY FROM MY MOTEL WHEN THE INCIDENT OCCURRED. THE NEXT MORNING, 3/26/12, I TOOK MY CAR TO AN INDEPENDENTLY-OWNED GARAGE, AND THE MECHANIC DIAGNOSED THE PROBLEM AS A DEFECTIVE LIGHT CONTROL MODULE. HE WAS ABLE TO OBTAIN A NEW MODULE FROM A NEARBY FORD DEALERSHIP AND SUCCESSFULLY INSTALL THE MODULE INTO MY CAR. THERE IS NO QUESTION THE LIGHT CONTROL MODULE WAS DEFECTIVE BECAUSE THE MECHANIC WAS UNABLE TO RESTORE MY HEADLIGHTS BY FIRST TRYING TO REPLACE THE HEADLIGHT SWITCH OR THE HEADLIGHT DIMMER SWITCH. WHAT'S MORE, HE WAS UNABLE TO GET THE DEFECTIVE LIGHT CONTROL MODULE TO RESPOND TO AN EXTERNAL COMPUTER COMMAND. THE REPAIR COST $816.77. I WAS CONCERNED THAT I SUDDENLY LOST MY HEADLIGHTS WHILE DRIVING ON A BUSY INTERSTATE HIGHWAY, BUT EVEN MORE CONCERNED WHEN I HEARD A PARTS SPECIALIST AT THE FORD DEALERSHIP THAT PROVIDED MY NEW REPLACEMENT LIGHT CONTROL MODULE CLAIM HIS DEALERSHIP WAS REPLACING AN AVERAGE OF THREE OF THESE MODULES WEEKLY ON FORD CROWN VICTORIA PATROL CARS BEING DRIVEN BY LOCAL POLICE. THE IDEA OF POLICEMAN LOSING THEIR HEADLIGHTS DURING HIGH SPEED PURSUITS AT NIGHT MADE ME VERY CONCERNED. MY CONCERN WAS HEIGHTENED WHEN I STARTED INVESTIGATING THE MATTER ON THE INTERNET AND READ MANY STORIES SIMILAR TO MINE. A NUMBER OF THESE STORIES SUGGESTED THAT FORD HAS KNOWN ABOUT THESE DEFECTIVE LIGHT CONTROL MODULES FOR QUITE SOME TIME AND THAT A RECALL HAS LONG BEEN IN ORDER. THANK YOU FOR YOUR ATTENTION TO THIS SERIOUS MATTER. *TR

Mileage: 101,110

HEADLIGHTS WILL ACTIVATE AND DEACTIVATE WITHOUT CONTROLS BEING MANIPULATED. WHEN THEY ARE ACTIVE, THEY ONLY STAY ON BRIEFLY. COMMON PROBLEM AMONGST THAT YEAR AND MODEL AFTER PERFORMING AN ONLINE SEARCH FOR THE ISSUE AND POSSIBLE RECALL ACTION BY MERCURY/FORD MOTORS. *JS

HEADLIGHTS RANDOMLY, UNEXPECTEDLY GOES OUT COMPLETELY. THIS IS VERY DANGEROUS..... *KB

Mileage: 140,000

HEADLIGHTS RANDOMLY, UNEXPECTEDLY GOES OUT COMPLETELY. THIS IS VERY DANGEROUS..... *KB

Mileage: 140,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED WHILE DRIVING AT VARIOUS SPEEDS OVER 30 MPH. THE CONTACT HAD TO STOP THE VEHICLE AND WAIT UNTIL THE LIGHTS RESET INDEPENDENTLY. THE CONTACT REPLACED THE HEADLIGHT SWITCH AND TURNED THE SIGNAL LEVER, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST WHERE THE DEALER REPLACED THE MULTIFUNCTION SWITCH. THE REPAIR DID NOT REMEDY THE ISSUE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR A SECOND DIAGNOSTIC TEST AND THE DEALER DETERMINED THAT THE MODULE WHICH CONTROLLED THE EXTERIOR LIGHTING WAS DEFECTIVE. THE DEALER DID NOT REPLACE THE MODULE. THE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

HEADLIGHTS FAIL TO COME ON OR SUDDENLY SHUT OFF WHILE DRIVING. OTHER LIGHTS, INTERIOR AND EXTERIOR FUNCTION. HEADLIGHTS WILL BURN ONLY IF THE TURN SIGNAL LEVER IS HELD BACK. THIS IS AN EXTREMELY DANGEROUS MALFUNCTION THAT IS BEING EXPERIENCED BY MANY FORD CROWN VICTORIA AND MERCURY GRAND MARQUIS OWNERS, MODEL YEARS 2004-2005. DEALERS WILL REPLACE LIGHT CONTROL MODULE FOR $500 WITH NO GUARANTEE IT WILL FIX THE PROBLEM. I KNOW OF SEVERAL FORD OWNERS WITH THE SAME IDENTICAL PROBLEM. MANY WRECKING YARDS ARE SOLD OUT OF THE SALVAGED LCMS (DOESN'T FIX THE PROBLEM ANYWAY.) *TR

Mileage: 64,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS STOPPED ILLUMINATING WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

WHILE DRIVING AT NIGHT ON NJ HIGHWAY 29 IN TRENTON THE HEADLIGHTS WENT OFF. THEY WOULD NOT TURN ON EXCEPT WHEN I HELD THE "BRIGHTS" LEVER UP. AT SOME POINT THEY WOULD COME BACK ON, BUT THEN THEY WOULD GO OFF AGAIN. I WAS AT SPEED AND IN TRAFFIC ON A LIGHTED ROADWAY. TOOK CAR TO FORD DEALER BUT DID NOT GET REPAIRED BECAUSE COST IS EXORBITANT (OVER $800). THE PROBLEMS CONTINUES SO I DO NOT DRIVE THIS CAR AT NIGHT. THIS APPARENTLY HAPPENS FREQUENTLY TO THIS MAKE/MODEL/YEAR BUT MANUFACTURER DOES NOT SEE IT AS A PROBLEM (I CORRESPONDED WITH THEM ON THIS MATTER). BEFORE I REALIZED THE SEVERITY I CONTINUED DRIVING AND THE LIGHTS CUT OUT ON A POORLY LIGHTED CITY STREET AS I WAS TURNING THE CORNER AND I ALMOST HIT A PEDESTRIAN I COULD NOT SEE. *TR

Mileage: 94,000

IT WAS APPROX. 2:30AM [NIGHT TIME] AND I WAS DRIVING ON A RURAL STATE HIGHWAY @ 65MPH WITH THE CRUISE CONTROL SET. THE HEADLIGHTS ON MY 2005 MERCURY GRAND MARQUIS SUDDELY WENT OUT. THE SWITCH WAS SET TO AUTOMATIC ON / OFF. VISIBILITY INSTANTLY BECAME ZERO IN THE PITCH BLACK.. AS I WAS 20 MILES OUTSIDE OF TOWN ON A STATE HIGHWAY IN AN UNPOPULATED AREA WITH NO LIGHTING.. NOT EVEN MOON LIGHT. I SLAMMED ON MY BREAKS RUNNING OFF THE ROADWAY INTO THE DRAINAGE DITCH.. TAKING OVER 100 FEET TO STOP. AFTER GAINING MY COMPOSURE, I NOTICED THAT MY DASHLIGHTS WERE STILL WORKING ALONG WITH MY YELLOW WARNING LIGHTS. I TRIED THE HEADLIGHTS SWITCH BY CHANGING IT FROM OFF, TO FULL ON- TO AUTO... WITH NO SUCCESS AT FIRST. BUT AFTER 3-4 MINUTES THE LIGHTS SUDDENLY CAME BACK ON AND WORKED IN BOTH THE AUTO & IN THE SWITCHED 'ON' POSITIONS FOR 20-30 SECONDS AND THEN SHUT OFF. SO I KNEW THE PROBLEM WASN'T WITH A BLOWN FUSE. THIS CONTINUED TO BE THE CYCLE.. THE HEADLIGHTS WOULD COME ON FOR 20-30 SECONDS AND THEN SHUT OFF FOR SEVERAL MINUTES BEFORE WORKING AGAIN. BY PULLING THE TURN CONTROL / HIGH BEAM LEVER TOWARD ME, I WAS ABLE TO GET THE PASSING LIGHT SETTING OF MY HEADLIGHTS TO WORK AND WAS ABLE TO DRIVE BACK HOME... BUT THIS CREATED A DANGER TO VEHICLES I MET.. AS IT BLINDED THEM. I COULDN'T TURN OFF THE BRIGHT PASSING BEAM WITHOUT GOING DARK ON THE ROADWAY. NEXT MORNING I CHECKED THE INTERNET ABOUT THIS PROBLEM AND DISCOVERED THAT 1000'S OF OTHER MERCURY GRAND MARQUIS OWNERS HAVE HAD THIS SAME PROBLEM.. THAT MERCURY HAS KNOWN ABOUT THIS PROBLEM FOR YEARS... WITH SIMILAR PROBLEMS PRIOR TO 2005. NOT ONLY HAS MERCURY KNOWINGLY ENDANGERED MY AND THE OTHER OWNERS [AND THEIR FAIMLIES] LIVES.. MERCURY HAS CREATED A VERY PROFITABLE INCOME CHARGING ITS CUSTOMERS CLOSE TO $700 FOR A REPAIR THAT THEY KNOW IS THE RESULT OF A FAULTY FACTORY INSTALLED HEADLIGHT CONTROL MODULE. THIS RATES A RECALL! *TT

Mileage: 83,005

THE LIGHTS WENT OUT WHILE DRIVING IN THE CITY AT NIGHT. I PULLED OVER AND PLAYED WITH THE LIGHT SWITCH UNTIL THEY CAME BACK ON. I HAD TROUBLE WITH THE LIGHTS SEVERAL TIMES, BEFORE I REPLACED THE LIGHT SWITCH ON 01/04/12. ON A TRIP TO THE STORE TONIGHT, THE LIGHTS WENT OUT AGAIN. AFTER CHECKING ON THE INTERNET, IT SEEMS IT MUST BE THE LCM MODULE, AT A COST OF $700, TO $900. DOLLARS. IT SEEMS THIS IS A VERY DANGEROUS PROBLEM WITH FORD MOTOR CO, VEHICLES. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 65 MPH WHEN THE HEADLIGHTS ILLUMINATED UNEXPECTEDLY AND FAILED TO WORK PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 61,000. UPDATED 02/15/12*BF THE CONSUMER STATED HE HAS SINCE REPLACED THE LIGHTING CONTROL MODULE AND THERE HAVE BEEN NO FURTHER PROBLEMS. UPDATED 03/08/12

Mileage: 40,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 65 MPH WHEN THE HEADLIGHTS ILLUMINATED UNEXPECTEDLY AND FAILED TO WORK PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 61,000. UPDATED 02/15/12*BF THE CONSUMER STATED HE HAS SINCE REPLACED THE LIGHTING CONTROL MODULE AND THERE HAVE BEEN NO FURTHER PROBLEMS. UPDATED 03/08/12

Mileage: 40,000

2005 MERCURY GRAND MARQUIS. CONSUMER REQUESTS NHTSA INVESTIGATE HEAD LIGHTS CONTROL MODULE *TGW THE CONSUMER STATED THE HEADLIGHTS STOPPED WORKING AFTER 10 MINUTES. THE LIGHTS WENT OUT SEVERAL TIMES WHILE DRIVING EARLY IN THE MORNING HOURS AND AT NIGHT. THE CONTROL MODULE WAS REPLACED AT A COST OF $ 684.54.

LIGHTING CONTROL MODULE RELAY INTERMITTENT: AFTER READING OTHER PEOPLES INCIDENT REPORTS I THANK GOD FOR GETTING MY FAMILY THROUGH OUR INVOLVEMENT WITH THIS HEAD LIGHT FAILURE SITUATION. WE WERE OUT OF TOWN AND GOT INTO OUR CAR AND NO HEADLIGHTS! THIS IS A PROBLEM THAT NEEDS TO BE CONSIDERED A HIGH PRIORITY RISK BUT UNFORTUNATELY NOT UNTIL A MAJOR DEATH RELATED SITUATION WILL GET THIS RESOLVED. BUT WITH THE HEAD LIGHTS BEING IN THE FRONT OF THE CAR AND A CRASH WILL DESTROY THE EVIDENCE. I WRITE THIS SO MY FAMILY AND LAWYERS WILL BE IN THE LOOP ABOUT THIS SITUATION. THANK YOU FORD FOR TAKING THIS SERIOUSLY. KNOWING THIS I SURE HOPE WHEN I SELL MY FORD MERCURY THAT I AM NOT HELD LIABLE WITH THE MANUFACTURER. WE ARE STILL COPING WITH THE ISSUE. WE TRY TO GET OFF THE ROADS BY DARK. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO BRAKE, THE VEHICLE SUDDENLY ACCELERATED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHERE THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO A LOCAL MECHANIC FOR FURTHER INSPECTION. THE CONTACT ALSO EXPERIENCED FAILURES WITH THE HEADLIGHTS. THE HEADLIGHTS WERE REPLACED BUT THE ABNORMAL ACCELERATION FAILURE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 15,600.

Mileage: 150

THE HEADLIGHTS DO NOT TURN ON AUTOMATICALLY OR MANUALLY, DAY OR DARK AT NIGHT, UNLESS YOU USE THE BRIGHT LIGHTS. HE LIGHTS WILL NOT TURN ON BY THE CONTROL LEVER. THE LIGHTS WILL ONLY WORK BY PULLING AND HOLDING THE LIGHT CONTROL LEVER TOWARDS THE DRIVER THEREBY TURNING THE BRIGHT LIGHTS ON. THE BRIGHT LIGHTS WILL NOT STAY ON UNLESS YOU HOLD THE LEVER WITH YOUR HAND. THE HEADLIGHTS STILL DO NOT TURN ON EVEN IF YOU TURN THE CONTROL INSIDE THE CAR. I LOOKED AT ALL THE FUSES IN THE FUSEBOX . I DI NOT SEE ANY SPLIT WIRES IN THE FUSE INDICATING A BLOWN FUSE. *TR

Mileage: 82,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS AND HIGH BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT WENT TO TRY THE LIGHTS TWO HOURS AFTER THE FAILURE AND THE LIGHTS DID ILLUMINATE, BUT FAILED SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT THERE WAS SHORT IN THE LEVER USED FOR THE TURN SIGNAL AND THE LIGHTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 96,000.

Mileage: 96,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 30 MPH THE DRIVER AND PASSENGER SIDE HEADLIGHTS SHUT OFF. THE CONTACT STATED THE HIGH BEAM LIGHT SWITCH HAD TO BE SUSTAINED IN ORDER TO ILLUMINATE THE ROAD. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 11/08/11*LJ UPDATED 11/30/11

Mileage: 49,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND THE CONTACT WOULD HAVE TO PLAY WITH THE ON/OFF SWITCH TO GET THE LIGHTS TO ILLUMINATE. IN ADDITION, THE HEADLIGHTS WOULD FAIL WHEN THE TURN SIGNALS WERE ACTIVATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THE LIGHT CONTROL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 79,086 UPDATED 11/16/11*LJ UPDATED 11/30/11

Mileage: 79,086

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INTERMITTENTLY SHUT OFF. THE CONTACT ALSO STATED THAT THREE WEEKS PRIOR TO THE FAILURE, THE HEADLIGHTS BEGAN TO DIM. THE FAILURE ALSO OCCURRED WHEN THE HIGH BEAMS WERE ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN FAILURE AND THE REPAIRS WERE NOT COVERED BY WARRANTY. THE CONTACT WAS ALSO INFORMED THAT A FAILURE OF THE HEADLIGHT MODULE CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 46,000.

Mileage: 45,000

LIGHTING MONUGAL FAILURE. *TR

Mileage: 85,000

I WAS DRIVING DOWN THE RAOD AT 70 MPH AND THE HEADLIGHTS BLINKED OFF, ALL THE LITES WENT OFF, HEADLITES, TAILITES, ALL. I TURNED THE HEADLITE SWITCH ON AND OFF AND NOTHING. I SLOWED AND DOWN AND BEGAN TO PULL OF THE INTERSTATE AND THE LITES BLINKED BACK ON AGAIN. THIS OCCURRED 3 MORE TIMES ON THE WAY INTO WORK. I NOTIFIED FORD, NO ASSISTANCE AND THE DEALER REPLACED THE LIGHTING CONTROL MODULE, STATED THEY HAD SEEN A FEW OF THEM. I SAW A CHRYSLER HAD A PROBLEM AND THOUGHT I SHOULD REPORT MINE. I NOTIFIED FORD THIS WAS A SAFETY ITEM AND THEY SHOULD ISSUE A RECALL. *TT

Mileage: 54,000

HEADLIGHTS GO OUT OR SOMETIMES WILL NOT COME ON. LIGHTING CONTROL MODULE RELAY INTERMITTEN. LIGHTS GO OUT WITH NO WARNING WHILE DRIVING. HIGH BEAMS AND CORNERING LIGHTS ALSO INOP WHEN ACTING UP.GETTING WORSE WITH TIME. THIS IS A SERIOUS SAFTY ISSUE AS IT HAPPENS ON FREWAYS, HIGHWAYS ETC. WE HAVE TO TAP THE LCM IN ORDER TO GET THE LIGHTS BACK ON BUT THEY GO OUT AGAIN. THIS IS A VERY EXPENSIVE FIX ($800) SO I CANT AFFORD TO HAVE REPLACED. PLEASE THIS SHOULD BE A RECALL. *TR

Mileage: 78,252

WHILE DRIVING MY CAR AT IN THE VERY EARLY MORNING BOTH HEADLIGHTS FAILED ON A CURVY DOWNHILL ROAD. I SWITCHED THE HEADLIGHT SWITCH FROM THE AUTOMATIC POSITION TO THE MANUAL "ON" POSITION, BUT THE HEADLIGHTS DID NOT COME BACK ON. I PUSHED THE HIGH BEAM SWITCH FORWARD TO THE HIGH BEAM POSITION BUT THIS FAILED TO TURN ON THE HIGH BEAMS. I PULLED THE HIGH BEAM SWITCH BACK TO THE HIGH BEAM "FLASH" POSITION WHICH DID ILLUMINATE THE HIGH BEAMS. I HELD THE SWITCH BACK IN THIS POSITION (TO THE DISPLEASURE OF APPROACHING DRIVERS) UNTIL I FOUND A SAFE PLACE TO PULL OVER. I CYCLED THE HEADLIGHT SWITCH NUMEROUS TIMES WITH NO EFFECT. THE LIGHT DID FINALLY COME BACK ON THEIR OWN FOR A SHORT TIME, BUT THEM WENT OFF AGAIN. THIS HAPPENED SEVERAL TIMES UNIT THEY FINALLY DID SOME BACK ON FOR A LENGTHY PERIOD OF TIME. THE NEXT DAY THE SAME SITUATION OCCURRED. AT ALL TIMES THE OTHER LIGHTS (DASH, PARKING, ETC) CONTINUED TO OPERATE. VERY DANGEROUS. *TR

Mileage: 51,838

WHILE DRIVING AT NIGHT, MY WIFE PUT ON THE LEFT TURN SIGNAL AND THE HEADLIGHTS IMMEDIATELY FAILED, CREATING A DANGEROUS SITUATION. SHE FRANTICALLY FIDDLED WITH VARIOUS LIGHT CONTROLS UNTIL FINALLY DISCOVERING THAT BY MANUALLY HOLDING THE "FLASH TO PASS" HIGH BEAM LEVER, IT BROUGHT THE HEADLIGHTS ON ALLOWING HER TO MAKE IT HOME. THE HEADLIGHTS WERE CHECKED BY THE FORD DEALER ON AUGUST 5, 2011. TESTS REVEALED NO CAUSE BUT THE MECHANIC SUSPECTED THE LIGHT CONTROL MODULE. HE ADVISED FURTHER DRIVING, WHICH I DID THAT SAME EVENING ONLY TO EXPERIENCE REPEATED HEADLIGHT FAILURE WHEN USING EITHER TURN SIGNAL OR ACTIVATING THE HIGH BEAMS. THEN I DISCOVERED A NUMBER OF INTERNET POSTINGS IN WHICH DRIVERS EXPERIENCED THE SAME PROBLEM WITH GRAND MARQUIS' OR FORD CROWN VICTORIAS MADE IN THE 2000'S. THEN I FOUND A WEBSITE WHICH STATED THAT THE ORIGINAL LIGHT CONTROL MODULE HAD A MAJOR PROBLEM INVOLVING A BAD CIRCUIT THAT IS THE DEFINITIVE CAUSE OF THE PROBLEM. THE LOCAL FORD DEALER ACKNOWLEDGED AWARENESS OF THE PROBLEM (EVEN CITING SEVERAL CROWN VICTORIA POLICE INTERCEPTORS THAT REQUIRED LCM REPLACEMENT), BUT BECAUSE FORD HAS NOT ISSUED A RECALL, THEY WANTED OVER $1,000 FOR DIAGNOSIS, PART, AND LABOR. A WEBSITE ALSO NOTED THAT FORD RECENTLY COMPLETELY REVISED THE LCM WITH AN INTERNAL REDESIGN BY FORD ENGINEERS SO THAT THE NEW LCMS WILL NEVER FAIL. THE WEBSITE ALSO NOTED THAT SOME DEALERS CONTINUE TO SELL THE OLD DEFECTIVE LCM WHICH WILL ONLY FAIL AGAIN. MY OPINION: BESIDES NOT WANTING TO PAY AN EXHORBITANT AMOUNT TO REPLACE ONE COMPONENT OF A VEHICLE'S LIGHT SYSTEM, IT APPEARS FORD IS FULLY AWARE OF A POTENTIALLY DEADLY DEFECT AFFECTING MANY THOUSANDS OF GRAND MARQUIS' AND CROWN VICTORIAS CURRENTLY IN USE, BUT HAS NOT ISSUED A RECALL. THIS POTENTIALLY DEADLY DEFECT MUST BE ADDRESSED! IT IS ENTIRELY POSSIBLE FATAL ACCIDENTS HAVE ALREADY OCCURRED BUT WERE MISATTRIBUTED.

Mileage: 97,460

BOTH HEADLIGHTS FAILED, IN BOTH DIM AND HIGH-BEAM POSITIONS. THEY WILL NOT COME ON IN EITHER THE AUTOMATIC OR MANUAL DASHBOARD SWITCH POSITIONS. (THE BULBS ARE STILL GOOD.) THE PARKING LIGHTS, TURN SIGNALS, TAIL LIGHTS, AND BRAKE LIGHTS CONTINUED TO FUNCTION. THIS HAPPENED AT NIGHT. IT SHOULD BE OBVIOUS THAT THIS FAILURE WILL *ALWAYS* OCCUR AT NIGHT, OR DURING STORMY WEATHER, THREATENING SAFETY, BECAUSE HEADLIGHTS ARE NOT NORMALLY USED DURING THE DAYTIME. LATER TESTING REVEALED THE PROBLEM TO BE INTERMITTENT. AT ONE POINT, THE AUTOMATIC DASHBOARD SWITCH POSITION WORKED FOR BOTH DIM AND HIGH-BEAMS, BUT THE MANUAL SWITCH POSITION DID NOT WORK. THE NEXT MORNING, BOTH THE AUTOMATIC AND MANUAL POSITIONS WORKED. WHEN THE PROBLEM FIRST OCCURRED, NEITHER POSITION WOULD WORK. THIS INTERMITTENT PROBLEM IS CONSISTENT WITH A LARGE NUMBER OF COMPLAINTS AND REPORTS FOR THE 2003-2005 MODEL YEARS, AND THE PROBLEM IS THE LIGHTING CONTROL MODULE. THIS MODULE IS SO UNRELIABLE THAT IT HAS BEEN NAMED THE "LIGHTS OUT MODULE" ON THE INTERNET. A SAMPLING OF COMPLAINTS CAN BE FOUND AT THESE WEB SITES: HTTP://WWW.ARFC.ORG/COMPLAINTS/2003/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2005/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX. THIS IS A *SAFETY* ISSUE. LIVES ARE AT STAKE. PLEASE FORCE A RECALL TO CORRECT THIS PROBLEM BEFORE INNOCENT PEOPLE ARE KILLED. ALTHOUGH THE PARKING LIGHTS AND TAIL LIGHTS CONTINUED TO WORK, SO OTHER DRIVERS CAN SEE THE CAR WITH THE FAILED HEADLIGHTS, THE DRIVER OF THE CAR WITH THE FAILED HEADLIGHTS *CANNOT* SEE WHERE HE IS GOING!! HE COULD RUN INTO A PARKED CAR, HIT A PEDESTRIAN, HIT A BICYCLIST, HIT A TREE OR OTHER OBSTRUCTION, ETC. THIS IS A VERY DANGEROUS SITUATION! *KB

Mileage: 79,349

BOTH HEADLIGHTS FAILED, IN BOTH DIM AND HIGH-BEAM POSITIONS. THEY WILL NOT COME ON IN EITHER THE AUTOMATIC OR MANUAL DASHBOARD SWITCH POSITIONS. (THE BULBS ARE STILL GOOD.) THE PARKING LIGHTS, TURN SIGNALS, TAIL LIGHTS, AND BRAKE LIGHTS CONTINUED TO FUNCTION. THIS HAPPENED AT NIGHT. IT SHOULD BE OBVIOUS THAT THIS FAILURE WILL *ALWAYS* OCCUR AT NIGHT, OR DURING STORMY WEATHER, THREATENING SAFETY, BECAUSE HEADLIGHTS ARE NOT NORMALLY USED DURING THE DAYTIME. LATER TESTING REVEALED THE PROBLEM TO BE INTERMITTENT. AT ONE POINT, THE AUTOMATIC DASHBOARD SWITCH POSITION WORKED FOR BOTH DIM AND HIGH-BEAMS, BUT THE MANUAL SWITCH POSITION DID NOT WORK. THE NEXT MORNING, BOTH THE AUTOMATIC AND MANUAL POSITIONS WORKED. WHEN THE PROBLEM FIRST OCCURRED, NEITHER POSITION WOULD WORK. THIS INTERMITTENT PROBLEM IS CONSISTENT WITH A LARGE NUMBER OF COMPLAINTS AND REPORTS FOR THE 2003-2005 MODEL YEARS, AND THE PROBLEM IS THE LIGHTING CONTROL MODULE. THIS MODULE IS SO UNRELIABLE THAT IT HAS BEEN NAMED THE "LIGHTS OUT MODULE" ON THE INTERNET. A SAMPLING OF COMPLAINTS CAN BE FOUND AT THESE WEB SITES: HTTP://WWW.ARFC.ORG/COMPLAINTS/2003/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2005/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX. THIS IS A *SAFETY* ISSUE. LIVES ARE AT STAKE. PLEASE FORCE A RECALL TO CORRECT THIS PROBLEM BEFORE INNOCENT PEOPLE ARE KILLED. ALTHOUGH THE PARKING LIGHTS AND TAIL LIGHTS CONTINUED TO WORK, SO OTHER DRIVERS CAN SEE THE CAR WITH THE FAILED HEADLIGHTS, THE DRIVER OF THE CAR WITH THE FAILED HEADLIGHTS *CANNOT* SEE WHERE HE IS GOING!! HE COULD RUN INTO A PARKED CAR, HIT A PEDESTRIAN, HIT A BICYCLIST, HIT A TREE OR OTHER OBSTRUCTION, ETC. THIS IS A VERY DANGEROUS SITUATION! *KB

Mileage: 79,349

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, WITH THE HEADLIGHTS ILLUMINATING, THE LIGHTS UNEXPECTEDLY SHUT OFF. THE VEHICLE WAS CAUTIOUSLY MANUEVERED TO THE SIDE OF THE ROAD WHERE THE CONTACT TURNED ON THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. UPDATED 8/29/11 *CN THE CONSUMER STATED ONCE THE LIGHTS GO OFF, THEY DO NOT COME BACK ON; NOT EVEN THE HIGH BEAMS. UPDATED 09/28/11

Mileage: 48,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT ON AN INTERMITTENT BASIS THE HEADLIGHTS WOULD FAIL FOR APPROXIMATELY 15 TO 20 MINUTES WHILE DRIVING VARIOUS SPEEDS. THE DEALER ADVISED HIM THAT HE NEEDED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. UPDATED 08/01/11*LJ UPDATED 08/02/11

Mileage: 53,000

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES TO REQUEST REIMBURSEMENT *TGW THE CONSUMER'S CLAIM FOR REIMBURSEMENT WAS DENIED BECAUSE THE VEHICLE DID NOT HAVE ROADSIDE ASSISTANCE COVERAGE AND PARTS/LABOR WERE NOT COVERED BY ROADSIDE ASSISTANCE. THE SERPENTINE BELT AND LIGHTING CONTROL MODULE HAD TO BE REPLACED. *JB

MY WIFE AND I WERE PULLING INTO A FOUR LANE HIGHWAY AT 9:30 PM IN THE EVENING, AFTER FINISHING DINNER. ONCE WE HAD APPROACHED HIGHWAY SPEED OF ABOUT 45 TO 50 MPH, OUR FRONT HEAD LIGHTS WENT OUT. IMMEDIATELY MY WIFE PULLED OFF THE HIGHWAY WITH OUR LIGHTS OUT, I GOT OUT OF THE AUTO TO INSURE THE LIGHTS HAD INDEED GONE OUT...YES, THEY WERE OUT BLACK AS MIDNIGHT. I ASKED MY WIFE TO SEE IF THEY WOULD COME BACK JUST FOR THE HECK OF TRYING SOMETHING. YES THE LIGHTS DID COME BACK ON AND REMAINED ON FOR THE REMAINDER OF OUR 25 MINUTE DRIVE. AS MY WIFE AND I WERE DRIVING HOME, SHE INDICATED TO ME THIS WAS NOT THE FIRST TIME, ONLY ONE OF SEVERAL TIMES AS SHE WAS DRIVING, IT MIGHT BE IN THE RAIN DAY OR NIGHT, SHE NEVER KNEW WHEN IT WOULD HAPPEN, HOWEVER AT THIS TIME, THE LIGHTS SEEM TO GO OUT ON A REGULAR BASIC. I'M GOING TO SEE IF THE DEALER CAN REPAIR, WHAT I HAVE BEEN LEAD TO BELIEVE IS THE LCM, AND TO EXPECT A CHARGE UP TO $800.00+, THIS IS A HORRIBLE ACCIDENT WAITING TO OCCUR, AND A EXPENSE THAT I THINK MERC. SHOW ABSORB, WITH ALL OF THE PROBLEMS WITH THE SAME PROBLEM FOR SEVERAL YEARS NOW, I WOULD HOPE A NATION WIDE RECALL SHOULD TAKE PLACE, BEFORE THE IS LOSS OF LIFE. I THANK YOU FOR YOUR TIME, AND I DO APPRECIATE ANY HELP YOU MAY BE ABLE TO OFFER. KIND REGARDS, OWNER OF THE ABOVE AUTO, 2005 MERC. GRAND MARQ. LIGHT CONTROL MODULE, PROBLEM. *TR

Mileage: 72,251

LIGHTING CONTROL MODULE FAILED. FORTUNATELY, I WAS NOT DRIVING IN TRAFFIC OR ON THE FREEWAY AS MANY OF THE COMPLAINTS I FOUND ON THE INTERNET. THIS IS A SERIOUS DEFECT AND A RECALL SHOULD BE ISSUED AS THIS ISSUE OCCURS NORMALLY BETWEEN 50,000 AND 100,000 MILES. THE PROBLEM IS SO LARGE THAT JUNK YARD OPERATORS TOLD ME THAT ALL THE WRECKED 2005 MODELS HAVE BEEN STRIPPED OF THIS ITEM. THIS IS THE FIRST COMPLAINT I HAVE EVER REGISTERED BECAUSE IT IS SUCH A SERIOUS SAFETY ISSUE AND MUST BE ADDRESSED BEFORE TRAFFIC DEATHS OCCUR OR HAVE OCCURRED. THANK YOU FOR YOUR PROMPT ASSISTANCE IN THE CRUCIAL MATTER. P.S. A FORD DEALER TOLD ME THEY SELL MANY OF THESE ITEMS AND ARE AWARE OF THE PROBLEM. *TR

Mileage: 99,983

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AN UNKNOWN SPEED, THE HEADLIGHTS FAILED. THE VEHICLE WAS PARKED AND AFTER COOLING OFF, THE HEADLIGHTS BEGAN OPERATING AS NORMAL. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS OPERATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE LIGHTING CONTROL MODULE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 53,000. UPDATED 06/14/11

Mileage: 50,000

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55-60 MPH, THE LOW BEAM HEADLIGHTS FAILED AND THE CONTACT HAD TO UTILIZE THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS ADVISED THAT THE LOW BEAM MODULAR FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 52,500.

Mileage: 52,000

I OWN A 2005 MERCURY GRAND MARQUIS, WHILE DRIVING, THE HEADLIGHTS WILL GO OUT WITHOUT WARNING. ALL OTHER OUTSIDE LIGHTS STAY ON AND PASSING LIGHTS WORK. I HAVE RESEARCHED THIS AND FOUND ALL SOURCES SAY IT IS A FAILED LCM, LIGHT CONTROL MODULE. I HAVE NOT FOUND A SAFETY RECALL FOR THIS PROBLEM, BUT HAVE FOUND SEVERAL COMPLAINTS. OF ALL THE COMPLAINTS ON THIS PARTICULAR VEHICLE, FAILED HEADLIGHTS IS NUMBER ONE. THIS SHOULD BE A SAFETY RECALL. OWNERS SHOULD NOT BE REQUIRED TO PAY TO HAVE A SAFETY ISSUE LIKE THIS REPAIRED. I HAVE CONTACTED FORD AND MERCURY DEALERS CONCERNING THIS, AND HAVE BEEN TOLD THERE ARE NO RECALLS ON THIS VEHICLE. THIS PROBLEM KEEPS HAPPENING MORE OFTEN AND MAKES IT NEARLY IMPOSSIBLE TO DRIVE THE CAR AT NIGHT. YOU CAN USE THE PASSING LIGHTS, BUT THAT IS VERY DANGEROUS, BECAUSE IT BLINDS OTHER DRIVERS. *TR

Mileage: 78,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE HEADLIGHTS WOULD SUDDENLY SHUT OFF AND ON AN INTERMITTENTLY. IN ORDER TO KEEP THE LIGHTS ON HE HAD TO HOLD CONTINUE HOLDING THE HIGH BEAM SWITCH, UNTIL HE DROVE ONTO THE EMERGENCY LANE AND RESTARTED THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HIM THAT THE FAILURE MAY BE CAUSED BY THE LIGHT CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED HIM THAT THEY WOULD CONFIRM WHETHER OR NOT THERE WERE ANY BULLETINS REGARDING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. UPDATED 04/15/11*LJ THE CONSUMERS HAS SINCE SOLD THE VEHICLE. UPDATED 05/02/11

Mileage: 75,000

WHILE TRAVELING IN HEAVY TRAFFIC AT NIGHT WITH MY 2005 MERCURY GRAND MARQUIS SUDDENLY AND WITHOUT WARNING MY HEADLIGHTS TURN OFF AND I WAS SCARRED TO DEATH,I"M A 65 YEAR OLD LADY AND I HAVE NEVER BEEN SO SCARED!I PULLED TO THE SIDE OF THE ROAD AND AFTER 5 MINS THEY COME BACK ON I MAKE IT HOME BUT IN A 15 MILE TIME THEY TURNED OFF EVERY COUPLE OF MINUTES. *TR

Mileage: 52,087

AUTOMATIC HEADLIGHTS ON VEHICLE SHUT OFF WHILE DRIVING AND CANNOT BE TURNED ON OR RESET MANUALLY. LIGHTS EVENTUALLY TURN BACK ON WHEN VEHICLE IS NOT IN MOTION, BUT DURATIONS ARE RANDOM. HIGH BEAMS WORK WHEN LEVEL IS HELD DOWN. HAS HAPPENED 3 TIMES TO US IN A WEEK, 31 JAN 2011 BEING MOST RECENT EVENT. VEHICLE HAS 52000 MILES ON IT AND IS GOOD RUNNING ORDER. *LN

Mileage: 52,000

TL- THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT NOTICED THAT AFTER TRAVELING 25 MILES OR MORE, THE HEADLAMPS WOULD FAIL, CAUSING REDUCED VISIBILITY FORCING THE USE OF HIGH BEAMS. THE DEALER WAS NOTIFIED WHO WAS UNAWARE OF THE ISSUE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE LIGHT SWITCH; HOWEVER SHE CONTINUED TO EXPERIENCE THE SAME PROBLEM. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR HAD THE VEHICLE BEEN REPAIRED. THE CURRENT MILEAGE WAS 100,000 AND THE FAILURE MILEAGE WAS 99,000.

Mileage: 99,000

2005 MERC., HEAD LIGHTS GO OFF OR DON'T COME ON FOR A MILE OR TWO. SWITCH ON MANUAL OR AUTO. DEALER HAD CAR FOR TWO DAYS, SAID ALL CHECKED OK. *TR

IN THE LAST TWO WEEKS WHEN PUTTING TURN SIGNAL ON THE HEADLIGHTS GO OUT. *TR

Mileage: 74,000

I WAS DRIVING ON I-81 AT NIGHT, I OPERATED MY LEFT TURN SIGNAL WHILE ACCELERATING TO ABOUT 75 MPH TO PASS A TRUCK AND MY HEADLIGHTS WENT OUT. I ACCIDENTLY FORCED THE HIGH BEAM ON BY FLIPPING THE TURN/HIGH BEAM LEVER AND I HELD THE LEVER IN THAT POSITION UNTIL I COULD RETURN TO THE RIGHT LANE BEHIND THE TRUCK AND STOP ON THE ROADSIDE. TO SAY I THOUGHT I WAS GOING TO DIE IS NOT SIMPLY DRAMA. THE WORST PART WAS NOT KNOWING IF MY BRAKE LIGHTS WERE WORKING. WHILE OFF THE ROAD, I COULD NOT DUPLICATE THE FAILURE. I PUT ON THE LOW BEAM AND PROCEEDED ON I-81. AFTER SOME MILES, I AGAIN TRIED THE LEFT TURN SIGNAL AND AGAIN THE LIGHTS WENT OUT. THIS TIME I WAS READY, AND USED THE HIGH BEAM LEVER TO GET TO THE ROADSIDE. AGAIN I COULD NOT DUPLICATE THE FAILURE. I EXITED AS SOON AS POSSIBLE, RUNNING ON LOW BEAM, AND THE LIGHTS WENT OUT AGAIN ON THE RAMP WHEN I OPERATED THE LEFT TURN SIGNAL. I CONTINUED TO OCALA BY WAY OF ATLANTA, RUNNING IN DAYLIGHT ONLY. I TOOK THE CAR TO OCALA FORD AS SOON AS I ARRIVED IN OCALA. THE DEALER HAD THE CAR SEVERAL DAYS AND FINALLY DUPLICATED THE FAILURE. THEY REPLACED A MODULE AT THE COST OF $786.00 AND SAID THE CAR WAS SAFE TO DRIVE. NO REPAIR WAS DONE TO THE TURN SIGNAL. I GOT THE MODULE FROM THE DEALER AND SENT IT TO NHTSA FOR TESTING TO DETERMINE IF IT ACTUALLY WAS DEFECTIVE. IF NOT, THEN MY CAR PRESENTS A RISK TO EVERYONE SHARING THE HIGHWAY WITH ME AT NIGHT, BECAUSE THE PROBLEM WOULD STILL BE THERE. IN MY OPINION, SUDDEN AND CATASTROPHIC FAILURE SUCH AS THIS PRESENTS FATAL RISK TO ANYONE INVOLVED IN A CRASH, INCLUDING THE GENERAL PUBLIC. THIS FAILURE HAS NOTHING TO DO WITH REASONABLE WEAR AND TEAR, IT IS A DESIGN/MANUFACTURING DEFECT, WORSENED BY A FAILURE BY FORD TO PROVIDE A DIAGNOSTIC PROGRAM. SINCE THE PROBLEM IS INTERMITTENT, PEOPLE MAY HAVE ALREADY DIED AND NO TRACE OF THE FAILURE WOULD BE FOUND BY EXAMINING THE WRECK. UPDATED 01/19/11/*JB UPDATED 01/20/11 *BF

Mileage: 94,500

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE HEADLIGHTS AND TAILLIGHTS FAILED. THE FAILURE OCCURRED ON A INTERMITTENT BASIS. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT THAT FAILURE WAS CAUSED BY A DEFECT IN THE LIGHTING CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

Mileage: 61,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT ON AND OFF INTERMITTENTLY; HOWEVER, THE HIGH BEAMS CONTINUE TO FUNCTION. THE HEADLIGHT SWITCH WAS REPLACED, BUT THAT DID NOT CORRECT THE FAILURE. THE DEALER STATED THAT HEADLIGHT MODULE CAUSED THE FAILURE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 60000. UPDATED 03/07/11*LJ

Mileage: 60,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT ON AND OFF INTERMITTENTLY; HOWEVER, THE HIGH BEAMS CONTINUE TO FUNCTION. THE HEADLIGHT SWITCH WAS REPLACED, BUT THAT DID NOT CORRECT THE FAILURE. THE DEALER STATED THAT HEADLIGHT MODULE CAUSED THE FAILURE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 60000. UPDATED 03/07/11*LJ

Mileage: 60,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT ALL THE LIGHTS ON THE VEHICLE WOULD SUDDENLY SHUT OFF WITHOUT WARNING AND THE CONTACT WAS FORCED TO USE THE HAZARD LIGHTS. THE DEALER WAS NOTIFIED BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS INFORMED AND THE CONTACT WAS AWAITING A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 59,000.

Mileage: 59,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE HEADLIGHTS WOULD INTERMITTENTLY TURN OFF AND BACK ON. THE VEHICLE WAS INSPECTED BY A INDEPENDENT MECHANIC WHO REPLACED THE TURN SIGNAL SWITCH BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

Mileage: 78,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH AT NIGHT, BOTH HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT HE WOULD HAVE TO REPLACE THE ENTIRE UNIT. THE VEHICLE WAS THEN TAKEN TO A LOCAL REPAIR SHOP WHERE THE LIGHTS WERE REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. UPDATED 03/16/11

Mileage: 58,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH ALL OF THE EXTERIOR LIGHTS SHUT OFF. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND AFTER TAPPING ON THE DASHBOARD THE LIGHTS CAME BACK ON. THE FAILURE HAD SINCE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND REPAIRED; YET, THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 87,000. THE CURRENT MILEAGE WAS 87,500.

Mileage: 87,000

WAS DRIVING ON FRREWAY AT NIGHT WHEN LIGHTS TURNED OFF PULLED OVER ON SIDE OF THE FREEWAY SWITCH THE LIGHTS ON OFF FOR ABOUT 3 MIN THEN THEY TURNED ON. SINCE THEN IT HAS BEEN A VERY LIFE THREATNING SITUATION WHEN DRIVING AT NIGHT LIGHTS TURN OFF MORE FREAQUENTY READY TO SUE FORD FOR NOT TAKEING RESPONSOBILITY AND ISSUING A NATIONAL RECALL FOR THIS DEFFECT. I WAS TOLD BY A CLOSE FRIEND THAT WORKS FOR A MERCURY DEALER THAT IT IS THE LIGHTING CONTROL MODULE AND THAT ALL POLICE VEHICLES WITH THIS PROBLEM HAD THEM REPLACED.

Mileage: 65,000

HEADLIGHTS TURN OFF WITHOUT WARNING, DRIVING ON DARK STREETS AT NIGHT COULD BE DANGEROUS. AFTER A SEARCH FOUND THOUSANDS OF SAME COMPLAINTS, LIGHTING CONTROL MODULE SEEMS TO BE THE PROBLEM. THE PART IS VERY EXPENSIVE, NOT COUNTING LABOR. *TR

Mileage: 88,000

2005 MERCURY GRAND MARQUIS 85,000 MILES, HEADLIGHTS GO OUT AT ANY SPEED WHEN HITTING A BUMP OR POT HOLE. NO HIGH BEAM OR LOW BEAMS BUT FLASH TO PASS WILL LIGHT BOTH HIGH AND LOW IF TURN SIGNAL ARM IS HELD BACK. *TR

Mileage: 85,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING AT NIGHT APPROXIMATELY 40 MPH WITH THE HEADLIGHTS ACTIVATED, AND AFTER THIRTY MINUTES, THE HEADLIGHTS BECAME INOPERATIVE. THE CONTACT ACTIVATED THE HI-BEAMS AND CONTINUED DRIVING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY STATED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000. UPDATED 02/23/11 *BF THE CONSUMER STATED THE HEADLIGHTS CONTINUE TO MALFUNCTION. THE LIGHTS WOULD GO OUT WHILE THE CONSUMER WAS DRIVING. UPDATED 03/07/11

Mileage: 85,000

2005 MERCURY GRAND MARQUIS HEADLAMP FAILURE HEADLAMPS FAIL TO COME ON, CAN NOT SEE TO DRIVE AT NIGHT UNLESS HOLDING HIGH BEAMS ON. THE HEAD LAMPS ON LOW BEAM DO NOT WORK AT, I AM ONLY ABLE TO DRIVE THIS CAR DURING THE DAY TIME BECAUSE I AM UNABLE TO PAY THE 730.00 TO REPAIR THE MODULE. THE CAR IS ONLY 5 YEARS OLD. I HAVE BEEN UNSUCCESSFUL AT FINDING A USED PART. THE PROBLEM STARTED IN JULY OF 2010 AND IT NOW OCTOBER. *TR

Mileage: 113,776

THE HEADLIGHTS OF MY 2005 MERCURY GRAND MARQUIS SUDDENLY WENT OFF AND THE ONLY WAY TO CONTINUE TRAVELING WAS TO HOLD THE HIGH BEAM FLASH LEVER. ACCORDING TO FORD IT IS THE AUTOMATIC HEADLIGHT CONTROLLER AND IT COST 900 TO REPAIR. I ALMOST CRASHED DURING A RAIN STORM WHEN THE LIGHTS SUDDENLY WENT OFF AND UNABLE TO GET THEM TO COME BACK ON. DRIVING WITH HIGH BEAMS ON IS DANGEROUS AND HAVING TO HOLD THE FLASH LEVER WHILE DRIVING CAUSES A SAFETY ISSUE AS WELL. *TR

Mileage: 41,000

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

Mileage: 55,149

WE HAVE A 2005 MERCURY GRAND MARQUIS WITH AUTOMATIC HEADLAMPS. WHILE DRIVING ON SEPT 18,2010 IN THE EVENING I NOTICED DASH LIGHT WERE ON BUT IT DID NOT APPEAR TO HAVE HEADLAMPS ON. I TRIED MANUAL SWITCHING AND STILL NO HEADLIGHTS. I WAS ABLE TO CONTINUE HOME WHEN I FOUND OUT HIGH BEAMS WORKED. 1ST TRIP TO DEALER WAS POSSIBLE LOOSE PIN. LOST HEADLIGHTS ON THE WAY HOME FROM DEALER. BROUGHT CAR BACK AND HEADLIGHTS STARTED WORKING AGAIN. DEALER JUST CALLED AND SAID HEADLIGHT MODULE WAS BAD AND HAS TO BE REPLACED. ONE WEEK WAIT BECAUSE DEALER SAID IT IS UNUSUAL. CHECKED ON LINE AND FOUND A COUPLE OF HUNDRED COMPLAINTS OF SAME EXACT PROBLEM AND REMEDY. $750.00 PLUS. COULD HAVE BEEN DISASTROUS LATER IN EVENING ON THE INTERSTATE AT 70 MPH. I AM REQUESTING OLD PART FROM DEALER THANK YOU *TR

Mileage: 71,017

THERE ARE SOME THINGS IN A CAR THAT SHOULD JUST WORK RIGHT FOR THE LIFE OF THE CAR IF NOTHING HAS HAPPENED TO THEM'AND HEADLIGHTS THAT COME ON IS ONE OF THOSE THINGS. I HAVE A 2005 MERCURY GRAND MARQUIS (I HAVE OWNED LINCOLN MERCURY PRODUCTS FOR YEARS) AND WHILE DRIVING BACK FROM MY DAUGHTER'S HOUSE ONE NIGHT, MY HEADLIGHTS WENT OFF. I WAS TRAVELING 50 MPH AND THERE WERE NO LIGHTS ON THE ROAD. MY INTERIOR LIGHTS WERE STILL ON, BUT I SUDDENLY COULD NOT SEE THE ROAD. FORTUNATELY, THERE WAS NO ONE BEHIND ME AND I PULLED OVER (AND FORTUNATELY, THERE WAS A SHOULDER ON THAT ROAD). I FLIPPED THE LIGHT SWITCH BACK AND FORTH A FEW TIMES AND THEY CAME BACK ON. I FINISHED THE DRIVE HOME, WONDERING WHAT IN THE WORLD CAUSED THAT. A WEEK LATER, I WAS DRIVING HOME ON I-10 AT 9:00 P.M. WHEN SUDDENLY, THE LIGHTS WENT OFF AGAIN. THIS TIME I WAS TRAVELING AT 70 MPH AND WAS IN THE MIDDLE OF A STEADY STREAM OF TRAFFIC. I'M ALIVE TO TELL YOU ABOUT THE REST OF THE TRIP HOME. I WAS IN THE MIDDLE LANE AND WAS SURE THAT MOST OF THE CARS IN THAT 'PACK' HAD SEEN ME BEFORE THE LIGHTS WENT OFF. I LET EVERYONE PASS ME AS I SLOWED DOWN AND QUICKLY GOT INTO THE RIGHT LANE WHEN THERE WAS A BREAK IN TRAFFIC. I GOT ON THE SHOULDER OF THE ROAD GOING ABOUT 50 MPH NOW AND SLOWED DOWN AFTER I GOT ON THE SHOULDER, SO I WOULDN'T BE HIT. THIS TIME I SAT THERE COUNTING MY BLESSINGS FOR A WHILE, THEN FLICKED THE SWITCH A FEW MORE TIMES AND THEY CAME BACK ON. I GOT BACK OUT ON THE ROAD AND ALMOST MADE IT TO MY EXIT BEFORE IT HAPPENED AGAIN. THIS TIME I WAS GOING SLOWER SO I WAS ABLE TO PULL TO THE SHOULDER. I PUT ON MY EMERGENCY FLASHERS AND MADE IT TO MY EXIT THEN CAUTIOUSLY HOME. THE HEADLIGHTS CAME BACK ON AND WENT OFF THREE TIMES DURING THE REST OF THE RIDE HOME. MY POINT IN WRITING IS TO ASK FORD MOTOR COMPANY TO RECONSIDER ITS OPINION THAT THIS PROBLEM SHOULD NOT BE FIXED BY AN OFFICIAL RECALL. I HAVE READ THAT THERE HAVE BEEN 3,064 COMPLAINTS ABOUT THIS PROBLEM. *TR

Mileage: 98,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 10 MPH SHE NOTICED THAT THERE WERE NO HEADLIGHTS OR ANY OTHER EXTERIOR LIGHTS. WHEN SHE ACTIVATED THE LIGHT SWITCH ON THE STEERING WHEEL THE HEADLIGHTS CAME BACK ON. THE VEHICLE WAS TAKEN TO THE FORD DEALER WHO STATED THAT THE LIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 16,994.

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE HEADLIGHTS WOULD NOT SHUT OFF. USUALLY WITHIN 5 MINUTES OR SO THEY WOULD COME BACK ON. THE VEHICLE WAS REPAIRED IN JUNE 2010 BY REPLACING THE LIGHTING MODULE AT HER EXPENSE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 18,000.

Mileage: 18,000

8/27/10 CHICAGO-ILLINOIS 2005 GRAND MARQUIS - HEADLIGHTS GO OFF WHEN DRIVING. YOU HEAR A CLICK AND SOMETIMES THEY COME BACK ON AND SOMETIMES THEY DON'T. EXTREMELY DANGEROUS TO BE DRIVING DOWN THE ROAD IN THE DARK AND TO HAVE YOUR HEADLIGHTS GO OUT. THE FORD DEALERSHIP ADVISED ME THAT IT WAS THE LIGHTING CONTROL MODULE THAT WAS BAD. THEY CHARGED ME $143.75 TO TELL ME THIS, THEN THEY WANTED ANOTHER $930.00 TO REPLACE IT. EVEN THOUGH I HAVE AN EXTENDED WARRANTY, I WAS ADVISED THAT THIS PARTICULAR MODULE IS NOT COVERED. I AM NOW ONLY DRIVING THIS VEHICLE IN THE DAY TIME. *TR

Mileage: 32,675

TRUNK LATCH ON KEY FOB DOES NOT REQUIRE AS MUCH PRESSURE AS SAY THE BUTTON TO UNLOCK, LOCK, OR PANIC(EMERGENCY). AT THE SLIGHTEST SWIPE OVER THE TRUNK ICON THE RELEASE IS ENGAGED, THE TRUNK ON THIS VEHICLE HAS BEEN LEFT OPEN AND UNATTENDED SEVERAL TIMES. THIS CAN CAUSE LOSS TO AN OCCUPANT WHO MAY BE TRAVELING WITH VALUABLES. WHEN ENTERING A PASSAGE ON THE FREEWAY SUCH AS A TUNNEL, THE EXTERIOR BRIGHT LIGHTS TURN ON BY THEMSELVES. THE REASON WE KNOW IS BECAUSE THE HIGHBEAM ICON BECOMES ILLUMINATED TO BLUE ON THE DASH PANEL. *TR

Mileage: 12,000

2005 GRAND MARQUIS - HEADLIGHTS GO OFF WHEN DRIVING. YOU HEAR A CLICK AND SOMETIMES THEY COME BACK ON AND SOMETIMES THEY DON'T. EXTREMELY DANGEROUS TO BE DRIVING DOWN THE ROAD IN THE DARK AND TO HAVE YOUR HEADLIGHTS GO OUT. THE FORD DEALERSHIP ADVISED ME THAT IT WAS THE LIGHTING CONTROL MODULE THAT WAS BAD. THEY CHARGED ME $143.75 TO TELL ME THIS, THEN THEY WANTED ANOTHER $930.00 TO REPLACE IT. EVEN THOUGH I HAVE AN EXTENDED WARRANTY, I WAS ADVISED THAT THIS PARTICULAR MODULE IS NOT COVERED. I AM NOW ONLY DRIVING THIS VEHICLE IN THE DAY TIME. *TR

Mileage: 77,279

HEADLIGHTS SUDDENLY GO OFF. *TR

Mileage: 79,000

ON THE EVENING MARCH 18,2010 I STARTED MY CAR..IT WAS DARK. I PROCEEDED FOR ABOUT 1/2 MILE AT WHICH TIME I ENTERED THE INTERSTATE I87.II WAS DRIVING FOR 5-10 MINUTES WHEN ALL OF A SUDDEN THE HEADLIGHTS WENT OUT. I WAS IN THE MIDDLE LANE,WITH CARS PASSING ON BOTH SIDES. I MANAGED TO SLOW DOWN AND MOVE TO THE SHOULDER.SCARY WASN'T THE WORD. I TRIED TURNING THE HEADLIGHT SWITCH OFF/ON. NOTHING HAPPENED WHILE II WAS WORKING THE SWITCH, THE LIGHTS CAME ON..LIGHTS ON, I STARTED DRIVING. WITHIN 10 MILES, THE SAME THING HAPPENED. THE LIGHTS WENT OUT. ON OFF FOR THE NEXT 20 MILES..HOME>>>>II FIGURED OUT THAT I COULD HAVE LIGHTS IF I HELD THE FLASHER BAR ON BRIGHT. ONCOMING TRAFFIC DIDN'T LIKE THE BRIGHTS, BUT I HAD LIGHTS..TEMPORARY.. SO THE PROBLEM CONTINUES WHEN DRIVING IN THE DARK. THERE SEEMS TO BE NO PATTERN..THE LIGHTS WILL GO OUT..THEN, HOLD THE FLASHER BAR FOR LIGHTS..I WENT ON THE INTERNET AND FOUND 100'S OF OTHER S WITH THE SIMILAR PROBLEM. I CALLED FORD AND THEY ARE NOT DOING NOTHING. WHAT A SERIOUS INCIDENT LOOKING TO HAPPEN ... *TR

Mileage: 107,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS OR WHILE THE VEHICLE WAS SITTING IDLE, THE HEADLIGHTS WOULD FAIL INTERMITTENTLY. THE CONTACT SPOKE WITH THE DEALER WHO ADVISED THERE WAS NO RECALL FOR THE FAILURE. THE CURRENT MILEAGE WAS 66,400 AND THE FAILURE MILEAGE WAS 66,360. UPDATED 6/17/10 *CN UPDATED 06/21/10.*JB

Mileage: 66,360

TL*-THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE THE CONTACT WAS DRIVING AT NIGHT APPROXIMATELY 25 MPH THE HEADLIGHTS FAILED WITHOUT WARNING. WHEN THE ENGINE WAS TURNED OFF, AND RESTARTED THE HEADLIGHTS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPAIRED THE HEADLIGHT CONTROL MODULE AT THE COST OF $300. THE MANUFACTURER WAS NOTIFIED WHICH THERE WAS NO SERVICE WARRANTY RELATED PROBLEM OR RECALL. THE FAILURE AND CURRENT MILEAGES WERE 51,000.

Mileage: 51,000

MY 2005 MERCURY GRAND MARQUIS HAS AUTOMATIC HEADLIGHTS WHICH SWITCH OFF LEAVING YOU DRIVING IN THE DARK. THIS HAS HAPPENED SEVERAL TIMES AND WHEN IT DOES HAPPEN THE LIGHTS DO NOT WORK ON MANUAL AND WON'T RESET FOR SEVERAL MINUTES. I AM TOLD THROUGH SEVERAL FORUMS THAT THIS IS A LIGHTING CONTROL MODULE PROBLEM THAT FORD MOTOR COMPANY IS WELL AWARE OF. I AM ALSO TOLD THE REPAIR WITHOUT ADDITIONAL COST OF DIAGNOSIS AND INSTALLATION RUNS BETWEEN $400 & $600 DOLLARS. I FEEL THIS IS A SERIOUS SAFETY ISSUE THAT FORD MOTOR COMPANY IS IGNORING. *TR

Mileage: 50,000

MY WIFE WAS DRIVING OUR 2005 MERCURY GRAND MARQUIS AFTER DARK AND THE LOW BEAM HEADLAMPS WENT OUT. FORTUNATELY SHE WAS CLOSE TO HER DESTINATION AND WAS ABLE TO NAVIGATE WITH THE STREET LIGHTS. I DON'T WANT TO THINK WHAT MAY HAVE HAPPENED ON THE INTERSTATE HAD SHE BEEN HEADING HOME. EVERYTHING CHECKS OUT FINE EXCEPT FOR THE LIGHT CONTROL MODULE. DEALERSHIP SAYS THIS IS A COMMON PROBLEM AND WILL COST ABOUT $500 FOR THE PART AND $200 LABOR. WE CURRENTLY DO NOT DRIVE THIS CAR AT NIGHT UNTIL WE HAVE ENOUGH MONEY SAVED TO GET THE REPAIRS DONE. SOMEONE IS GOING TO DIE BECAUSE OF THIS (IF IT ALREADY HASN'T HAPPENED - WE WERE FORTUNATE). *TR

Mileage: 74,000

2005 MERCURY GRAND MARQUIS HEADLIGHTS TURN OFF ON THEIR OWN & CAN'T BE TURNED BACK ON BY DRIVER - VERY UNSAFE! THIS EVENT HAS OCCURRED MANY EVENINGS WITH LIGHTS ON AND OPERATING THE VEHICLE FOR LESS THAN 10 MINUTES WITH LIGHTS OK. THEN SUDDENLY THEY GO OUT. THERE HAVE BEEN OTHER 2005 MGM WITH SAME PROBLEM OCCURRING. THIS IS A SAFETY ISSUE. PLEASE PROVIDE RECALL INFORMATION AND/OR METHOD TO GET FORDMOCO TO REPLACE BAD LIGHTING CONTROL MODULE (LCM). PLEASE CALL [XXX]@ CELL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 130,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL INTERMITTENTLY WITHOUT WARNING AND THERE WAS A SLIGHT CLICKING SOUND, INDICATING THE LIGHTS HAD SHUT OFF WITHOUT DRIVER INTENT. HE ATTEMPTED TO SHUT OFF AND RESTART THE ENGINE TO RESET THE LIGHTS TO NO AVAIL. THE CONTACT CONFIRMED HE WOULD USE THE FLASHING LIGHTS WHILE DRIVING AT NIGHT IN ORDER TO ILLUMINATE THE ROAD AHEAD OF HIM. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 65,000.

Mileage: 60,000

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I WOULD LIKE TO REPORT A SERIOUS SAFETY ISSUE WITH MY 2005 MERCURY MARQUIS. THE HEADLIGHTS GO OFF AFTER A FEW MINUTES. THEY WILL NOT COME BACK ON FOR AT LEAST 30 MINUTES. THIS IS WHEN THE LIGHT SWITCH IS TURNED ON. THE OTHER LIGHTS STAY ON (PARKING AND TAILLIGHTS), BUT THE HEADLIGHTS GO OFF. I DID A GOOGLE SEARCH ON THIS SITUATION TODAY, AND LEARNED THAT THIS IS OCCURRING ON SEVERAL YEAR MODELS OF MERCURY GRAND MARQUIS AND FORD VICTORIAS. THE PROBLEM IS DESCRIBED ON THE INTERNET AS A FAULTY CIRCUIT BOARD IN THE LCM (LIGHT CONTROL MODULE). I TOOK MY MERCURY TO A FORD/MERCURY DEALER TODAY FOR A DIAGNOSTIC TEST, WHICH CONFIRMED: "DIAG PIN TEST ISOLATED TO ERRATIC RELAY INTERNAL TO LCM MODU" TO REPLACE THIS PART, I WAS QUOTED ALMOST $800 BY THE DEALER, INSTALLED (PART PRICE IS $511). I CALLED FORD/MERCURY CUSTOMER SERVICE TODAY, 800-241-3673, AND LEARNED THAT THERE HAVE BEEN NO RECALLS (TEL. CALL REF. [XXX]). THE FORD REPRESENTATIVE GAVE ME YOUR WEBSITE. THIS IS A VERY SERIOUS PROBLEM, TO BE DRIVING AND HAVE HEADLIGHTS SUDDENLY GO OFF, AND REMAIN OFF. IT STARTED APPROXIMATELY FEB. 15 AND CONTINUES TO PRESENT. *TR

Mileage: 53,000

I HAVE A 2005 MERCURY GRAND MARQUIS IN WHICH THE HEADLIGHTS TURN OFF BY THEMSELVES WHILE DRIVING AT NIGHT. YOU WILL BE DRIVING AND ALL OF A SUDDEN THE ROAD IS DARK BECAUSE THE HEADLIGHTS TURNS OFF. IT USUALLY TURNS BACK ON ABOUT 15 MINUTES COOLING OFF. I HAVE CONTACTED SEVERAL SERVICE REPAIR COMPANY WHO INFORMED ME THAT IT IS THE LIGHTNING CONTROL MODULE THAT GETS HEATED. IF IT DOES NOT COOL DOWN, IT CAN CAUSE A FIRE. I WAS APPROACHING A TURN ON A BRIDGE AT ONE OCCURRENCE WHEN I ALMOST GOT INTO A CRASH. *TR

Mileage: 75,000

I HAVE A 2005 MERCURY GRAND MARQUIS. RECENTLY I WAS DOING 65 MPH ON THE HIGHWAY AND MY LIGHTS JUST SHUT OFF. IT SCARED THE '!@#$% OUT OF ME SO I PULLED OVER. 5 MIN LATER THE CAME BACK ON. COME TO FIND OUT ITS THE LCM OR LIGHTING CONTROL MODULE. I ALSO FOUND OUT THAT THIS HAPPENS ALL THE TIME AND FORD MOTOR COMPANY KNOWS ABOUT IT. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT, IT WENT TOTALLY DARK. *TR

Mileage: 99,328

WHILE DRIVING THE HEADLIGHTS GO OFF WITHOUT WARNING AND WILL NOT COME BACK ON. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN. ACCORDING TO WHAT I HAVE RESEARCHED ON THE INTERNET THERE ARE THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. IF YOU REPLACE THE DEFECTIVE PART, THE REPLACEMENT PARTS GOES BAD AS WELL. THESE PARTS ARE VERY EXPENSIVE AND FORD IS AWARE OF THE PROBLEM . I CONTACTED THEM BUT THEY WILL DO NOTHING ABOUT IT. THIS IS A MAJOR SAFETY ISSUE WHEN DRIVING ON THE HIGHWAYS AND INTERSTATES. IT HAS EVEN HAPPENED ON THE POLICE VEHICLES. EVIDENTLY YOU HAVE ALREADY INVESTIGATED THIS PROBLEM AND CLOSED YOUR INVESTIGATION. I HOPE PEOPLE DON'T HAVE TO DIE BEFORE SOMETHING IS DONE TO PROTECT CONSUMERS. I WOULDN'T WANT THAT ON MY CONSCIENCE. MAYBE YOU SHOULD CONSIDER REOPENING THIS INVESTIGATION. I AM NOT SURE EVERYONE HAS REPORTED THIS PROBLEM. *TR

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING THE EXTERIOR LIGHTS INTERMITTENTLY FAILED. AS A CONSEQUENCE, HIS VISIBILITY WAS IMPAIRED. HE WAS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR INSPECTION. THE VEHICLE IDENTIFICATION NUMBER WAS AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 65,000. UPDATED 11/10/09 *BF THE LIGHTING CONTROL MODULE WAS REPLACED. THE DEALER STATED IT WAS BAD. UPDATED 11/13/09.

Mileage: 65,000

HEADLIGHTS GOING OUT INTERMITTENTLY FOR A 3 TO 10 MINUTES IS OCCURRING DAILY. JUST DRIVING THE CAR AROUND TOWN THIS COULD BE VERY DANGEROUS.MUCH LESS THE OPEN HIGHWAY. I HAVE NOT HAD IT REPAIRED. THE FORD DEALER HERE WANTED TO REPLACE A MODULE AT A COST OF $735.00 WHICH I CANNOT AFFORD AT THIS TIME. *TR

Mileage: 69,400

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE EXTERIOR LIGHTING FAILED AND SIGNIFICANTLY REDUCED THE CONTACT'S VISIBILITY. THE VEHICLE WAS INSPECTED BY A MECHANIC, WHO STATED THAT THE LIGHTING CONTROL MODULE WAS THE CAUSE OF THE FAILURE. THE DEALER STATED THAT THE VEHICLE EXCEEDED ITS WARRANTY; THEREFORE, SHE WOULD HAVE TO PAY $400 FOR THE PART. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 53,000. UPDATED 07/01/09 *BF THE CONSUMER STATED SHE NEVER KNOWS WHEN THE HEADLIGHTS WILL GO OUT. UPDATED 07/06/09*JB

Mileage: 53,000

WHILE DRIVING THE HEADLIGHTS WILL TURN OFF AND ON. THERE SEEMS TO BE NO CAUSE TO THEM TURNING OFF BUT WHEN THEY DO COME BACK ON IT IS USUALLY WHEN I USE A BLINKER OR LOCK THE DOORS. WHILE THE LIGHTS ARE OFF PUSHING THE SIGNAL STICK TO TURN ON THE BRIGHTS DOES NOT WORK BUT PULLING THE STICK TO FLASH SOMEONE DOES. THE RUNNING LIGHTS REMAIN ON THE WHOLE TIME AND I NOTICE NO OTHER ISSUES WITH THE CAR DURING THE TIME THE LIGHTS ARE OUT. *TR

JUST STARTED ONE NIGHT HEAD LIGHTS TURN OFF AT WHETHER ON AUTO LAMP OR MANUAL AND WILL NOT COME BACK TILL WHAT TENDS TO BE AN EXTENDED COOL OFF PERIOD. *TR

Mileage: 48,350

HEADLIGHTS WOULD NOT STAY ON--WOULD GO OUT UNEXPECTEDLY WHEN DRIVING. NEEDED TO HOLD BRIGHT LIGHTS ON TO HAVE ANY HEADLIGHTS. *TR

Mileage: 33,811

PE08066, HEADLIGHT FAILURE, SEVERAL TIMES THE HEADLIGHTS HAVE SHUT OFF WHILE DRIVING OR FAILED TO COME ON. *TR

Mileage: 79,900

TL*THE CONTACT'S COMPANY OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH AT NIGHT, THE HEADLIGHTS DIM AND DO NOT ILLUMINATE AGAIN. A MECHANIC PERFORMED A DIAGNOSTIC, WHICH INDICATED THAT THE HEADLIGHT SWITCH WAS FAULTY. THE SWITCH HAS BEEN REPLACED NUMEROUS TIMES. THERE IS A DEFECT INVESTIGATION (NUMBER PE08066) FOR THE FAULTY HEADLIGHT SWITCH. THE FAILURE MILEAGE WAS 117,000.

Mileage: 117,000

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED INTERMITTENTLY. THE CONTACT HAS TO TAP THE LIGHT CONTROL MODULE TO ACTIVATE THE HEADLIGHTS. THE FAILURE MILEAGE WAS 54,500 AND CURRENT MILEAGE WAS 55,300.

Mileage: 54,500