2009 MERCURY MARINER Steering Problems

Vehicle notification stating Power Steering Assist Fault. Power steering locked up on highway going 60 mph while a child was in vehicle and vehicle was extremely hard to get off the highway. Parkway Ford of Pampa, Tx would not honor recall as VIN was not pulling up a recall. But a different auto mechanic repair shop did verify it was a recall.

Power steering failure on may 26th and 27th upon start up. Had to disconnect battery terminal to reset torque sensor

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2009 Mercury Mariner. The contact stated while attempting to drive out of the driveway, the vehicle stalled and lost power. The contact stated that several unknown warning lights were illuminated. The vehicle was then driven to an independent mechanic to be diagnosed. The vehicle was diagnosed with electric power steering failure. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 233,812.

Mileage: 233,812

Unknown

Power steering stopped working completely.... was taking a turn and the steering became stiff and shook a little and went back to normal. Parked the car. started the car 2 hours later and steering completely stiff... no power steering. a quick google search of this common issue will tell you : Ford owners forum groups with the same issue, complain that Ford apparently only did reprogramming and did not replace the actual part causing the issue, when checking the codes, it did not show the failure yet, so they reprogrammed the unit to check the box Ford completed the safety recall. Recall 14V284000: Loss Of Power Steering Assist NHTSA Campaign ID Number: 14V284000 "STEERING:ELECTRIC POWER ASSIST SYSTEM" (5/28/2014) Summary: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist. Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford’s number for this recall is 14S05. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is an update to the complaint from June- Because I have to compensate manually for the electric power steering, I’ve aggravated upper back injuries and strained hip muscles I incurred from work. I have to attend physical therapy for those injuries now, but it’s useless if my only mode of transportation prolongs my recovery.—— My 2009 Mercury Mariner’s steering wheel started locking up 3 months ago, and it’s hard to get the steering wheel and the tires to agree on one direction. I looked up the make and model to see if there was a safety recall for it and there was, but my VIN wasn’t included in the recall campaign, even though it fits the criteria exactly. ///Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

The contact owns a 2009 Mercury Mariner. The contact stated that while her son was driving at various speeds, the vehicle intermittently experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 170,000.

Mileage: 170,000

The power steering on my vehicle has failed and the repair shop stated there is an expired recall for the steering on this vehicle from 2014. I bought my vehicle (2009 Mercury Mariner) 1 year ago. VIN: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2009 Mercury Mariner. The contact stated while driving 30-35 MPH, the vehicle lost power steering functionality. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle after 15-20 minutes, and the power steering became functional. The contact was able to continue driving. The contact stated that the failure recurred several times while driving. The dealer was contacted and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 131,000.

Mileage: 131,000

The contact's fiancée owns a 2009 Mercury Mariner. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 14V284000 (Steering); however, a month after the recall repair, the vehicle lost power steering functionality while driving at an undisclosed speed. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed. The dealer later informed that the software for the power steering control module (PSCM) was previously updated under the recall; however, the manufacturer informed the contact that there was no record of the recall repair in the vehicle repair history. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

My 2009 Mercury Mariner’s steering wheel started locking up 3 months ago, making it impossible to drive. I looked up the make and model to see if there was a safety recall on it, and there was, but my VIN wasn’t included in the recall campaign, even though it fits the criteria exactly. ///////////Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.////

Months back there were times the power steering would go out, it would be for short amount of times and always came back. As of 40+ days ago the power steering has totally gone out and has not once come back. The dash says "power steering assist fault" The other issue is the wrench on the dash. It's normally after driving for quite some time. Even if there has been a break on the car while grocery shopping etc. when it comes on the car goes into limp mode. VERY DANGEROUS as we cannot tell when it'll happen. There has been multiple times the light turns green we take off, get to about 15-20MPH and she just stops. The dash reads to safetly pull over and I believe it says to shut off the car. This has been happening for 5+ months. There is also random over heating when that happens. This is based on how I remember it. Because of the safety issues I have not driven the vehicle. My husband drives it because he can handle no power steering better then me... Not that it's better for anyone to use..

The contact owns a 2009 Mercury Mariner. The contact stated while starting the vehicle, the vehicle lost power steering functionality. The contact stated that the steering wheel was locked. The message "Power Steering Assist Fault" was displayed. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering) however, the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2009 Mercury Mariner. The contact stated while driving around a traffic circle and making a left turn at approximately 20 MPH, the power steering failed to function as intended. The contact stated there was no warning light illuminated. The contact stopped the vehicle and turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact drove the vehicle to the residence. The vehicle had not been diagnosed by the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 175,000.

Mileage: 175,000

My SUV was part of a recall due to the electronic power steering failing. My SUV was allegedly repaired by the cheapest of the three available options (computer reset or some such process). I bought my SUV in 2020. The electronic power steering slowly started going out intermittently and then more frequently over time, but is now completely out. The dealer tested my SUV and stated that the entire steering column needs to be replaced. They claim that the problem has nothing to do with the recall, but I don't believe them. My issue is the exact same issue that prompted the recall in the first place. I should not have to pay for a failed recall repair. I think it's possible that the original dealership faked the repair, or simply chose the cheapest (but not proper) option to save themselves time and money. My shoulder is now damaged due to driving without power steering for so long. I need an honest evaluation of my vehicle and an investigation into whether or not the original dealer performed the proper repair. I would assume that the issue wouldn't come back if it had been repaired properly the first time.

The contact owns a 2009 Mercury Mariner. The contact stated that while at a complete stop, the steering wheel was jerking independently. There was no warning light illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact stated that the power steering warning light was illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 150,000.

Mileage: 150,000

The electronic power steering is not working and have already replaced the torque sensor twice. I need a ECM and steering column to fix it.

Purchased used car in what appeared to be very good condition. Within a few months, Power Steering Failure. Very difficult and dangerous to drive without power steering. Need car for work.

About 3 months ago, my power steering started to fail. After researching to find out the problem, we learned that my car does not have a power steering pump, as it is electronic. I learned that my car had a recall from Ford pertaining to the power steering failing. I called Ford and they told me that my car was part of the recall and was "fixed" in 2015. A month ago I took it to a Ford dealership to have them do a diagnostic on my car and they informed me that it was my power steering torque sensor, which I already knew this by researching the issue. The issue now lies in the fact that the part is on back order and there is no available date. I believe that Ford should have replaced the parts needed instead of doing a "bandaid fix" by doing a software update, which they knew would not be the fix to the problem. Ford got away with not fixing something that is very dangerous to those who drive the Mercury Mariners. Mine is an 2009 and it is now dangerous on the highways to drive. I would like to add that while driving my car now with this issue, my battery light comes on, which is also a known issue to Ford.

The PCM shorts out and fails when sparkplug and Coil packs replaced this cause the steering system to fail speedometer to quit and no transmission connection

Power steering failed during left hand turn, and I ran car into a yard

Driving and my steering totally quit...almost wrecked it was so hard to control. Had not had any previous issues prior to this. I had my vehicle towed to mechanic and code that came up says steering assist has failed and will need to replace whole steering column assembly. There was no warning light...nothing! Upon my research, I see this is a frequent problem and there was a recall (1 million vehicles) but only for certain models, and of course mine is not one, in fact I haven't read any reports where the steering column was replaced, only reprogrammed and then the problem comes back. My car was manufactured at the Kansas City plant, which I have seen complaints numerous times for this problem coming out of this facility. Mechanic contacted Ford to inquire about the part...was told it was a 6 month minimum time to get the parts!! 6 months...am I just SOL for 6 months since my car cannot be driven safely? I purchased a Ford because they were not part of the government buyout...big mistake. At this point, I cant have it repaired with no parts. They know this is an ongoing problem, yet refuse to do anything about it.

I have been intermittently losing power steering. The code is B1342. After researching, it looks like Ford is aware of this problem but is unwilling to fix the issue. This fix must be done at a dealership since it is a software issue and going to cost $2,000. Obviously losing power steering when going at fast speeds is incredibly dangerous for myself and others. There is no check engine light that comes on when the issue arises.

Electronic Power Steering System, which was part of a previous recall, and was allegedly fixed, but continues to experience the same loss of power steering. This is a continual problem, meaning that it is not a one time incident. Yes, the vehicle is available for inspection at any time. When the power steering goes out while driving, the steering wheel jerks to one side, and feels like a lock-up. The vehicle is still drivable, but can be dangerous in a situation where attempting to avoid an obstacle, could result in an inability to do so, because the maneuvers are being executed for a vehicle with power steering, so when it goes out, those same corrections will not successfully avoid a collision. The dealership is aware of the problem. They did a system check and insist that the steering column needs to be replaced, and that it has nothing to do with the previous recall, but it is exactly the same problem involved with the recall, therefore I do not believe they are differing issues. I believe the initial recall repair was unsuccessful, or the wrong fix. There were three or four options for fixing the issue. There are no warning lights that come on prior to the power steering going out, but a click can be heard however, at the exact moment when the mechanism for the power steering goes out. The same click can be heard when the vehicle is started and the power steering does come on. It usually comes on when it is cold outside. It will then go out once the car gets warm. I bought the car in January of 2000, and I did not experience the issue for a few months. When it did start happening, it was only once in a while - maybe every few months. The problem started happening more frequently with time, with the current status being that the power steering is predominantly not working.

The power steering gets stiff as i go down the road after a ding from the dash and no warning lights

The contact owns a 2009 Mercury Mariner. The contact stated that while making left or right turns, the steering wheel became difficult to maneuver. No warning light was illuminated. The contact stated that the vehicle was taken to a dealer where the dealer diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline. The failure mileage was approximately 132,596.

Mileage: 132,596

The contact owns a 2009 Mercury Marnier. The contact stated while driving at an undisclosed speed, the steering wheel started to shake. The electric power steering (EPS) warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to call the NHTSA Hotline. The failure mileage was approximately 179,000.

Mileage: 179,000

I went in to the parking lot of the vince lombardi service station turned the car off when i went in on the way out turn the car on and i couldnt move the steering unless i really used force so if this was to happen to me while driving it would have been bad called ford they say for my vin number it does not have a recall for that however diring research i saw other mariners have a 14s05 recall which reflects pretty much what happened to me

THE POWER STEERING ASSIST LIGHT CAME ON AND I KEPT LOSING MY POWER STEERING. I COULD TURN THE CAR OFF THEN BACK ON AND IT WOULD WORK AGAIN AND THEN ALL OF A SUDDEN IT WENT OUT AGAIN IN THE MIDDLE OF A CURVE AND WINT COME BACK ON.

The contact's girlfriend owns a 2009 Mercury Mariner. The contact stated while driving approximately 15-20 MPH and making a turn, the steering wheel became inoperable. There was an abnormal beeping sound detected. The contact stated that while his girlfriend was driving in traffic and making a turn on a curve, the steering wheel was pulling to one side. There was a low beeping sound detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred him to the NHTSA Hotline. The approximate failure mileage was 154,204.

Mileage: 154,204

The contact called on behalf of his wife who owns a 2009 Mercury Mariner. The contact stated that while his was driving approximately 25 MPH, the vehicle lost power steering assist making it difficult to steer the vehicle. The power steering assist warning light was illuminated. The driver pulled over to the side of the roadway safely where her husband arrived with his trailer to tow the vehicle back to the residence. The following day the vehicle was driven to the dealer in manual steering mode. The dealer diagnosed the vehicle and confirmed the failure with the power steering. The dealer related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 136,200.

Mileage: 136,200

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn before the steering locked up. The contact was able to restart the vehicle and the vehicle operated as designed. The check engine and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic who referred the contact dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,064.

Mileage: 122,064

Power steering assist goes in and out. Making it very hard to turn

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel would vibrate abnormally. The contact stated that at start-up the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle; she called her boyfriend to the scene and he drove the vehicle home. Neither the dealer nor the manufacturer had been notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 130,000.

Mileage: 130,000

While driving car lost power steering causeing dangerous situation and loss of full control of car. Result was several near accidents while trying to get the car under control to shoulder. Car was diafnosed by dealer to need steering column. "Power Steering Assist Problem" displayed on dash when steering was lost.

My wife is driving the car and the power steering quits working several times. Off and on. Speed varies.. Very scary!

The contact owns a 2009 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. She also stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that her vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 187,000.

Mileage: 187,000

The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 20-25 MPH, the power steering failed, and the steering wheel was difficult to maneuver. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with a power steering assist failure. The vehicle was not repaired and remained with the mechanic. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 147,377.

Mileage: 147,377

The contact owns a 2009 Mercury Marnier. The contact stated that while driving at an unknown speed and making a turn at an intersection, the vehicle lost power steering assist. The contact stated that the instrument cluster was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired in 2014 under NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 95,000.

Mileage: 95,000

The contact owns a 2009 Mercury Mariner. The contact stated while his mother in-law was driving approximately 35 MPH, the driver was turning into her work parking lot when the vehicle lost power steering assist with the power steering assist fault message displayed. The driver pulled the vehicle into the parking lot and parked the vehicle. After work the driver had the vehicle towed to her residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.

Mileage: 128,000

My wife was driving and the power steering failed. She could hardly steer to safety. Turned car off then steering was fine. The next day it happened again so we dropped it off to our mechanic. Today he called and said the entire steering column would have to be replaced. He informed us that there was a recall in 2016 for this problem with ford and mercury vehicles from 2006- 2011 however our vin was not included. This vehicle has been kept in top shape and only has 70,000 miles. I feel this is definetly a manufacturer defect. We are planning to make these repairs but feel this vehicle should have been included in the recall.

Loss of power steering 90% of driving time

Why was Ford allowed to close out recall 14S05 ? My 2009 Mariner was not included in the recalled VINs - did Ford neglect to include Hybrid Mariners and Escapes that were built at the Kansas City Assembly plant between 2008 and 2011 ? I am looking at a $600 repair for a sensor that should never wear out - when nearly 3/4s of a million vehicles were recalled for this defective part.

Electronic power steering went out 2weeks after purchasing. Dealership said that it could be tork sensor. Had it tebooted 2 times and went back out each time. Recently had it tested again and repair man said that there was an active recall for it

Power steering works or I have to manhandle the wheel to drive. If I turn car off and jiggle the steering wheel while turning it on sometimes it will come back other times it won’t.

I WAS MAKING A LEFT TURN AND LIST ALL POWER STEERING. EVERYTHING ELSE SEEMS TO BE WORKING FINE BUT I'M UNABLE TO DRIVE MY VEHICLE AT ALL NOW. THE DASHBOARD SHOWS THE POWER STEERING ASSIST FAULT WARNING INDICATOR I'VE BEEN TOLD THAT THE SENSOR NEEDS TO BE REPLACED AND THAT THERE ARE RECALLS FOR THIS FOR THE SAME YEAR VEHICLE BUT WHEN I RUN MY VIN NUMBER IT DOESN'T PROVIDE ME WITH ANY RECALLS FOR MY SPECIFIC VEHICLE SO THE MANUFACTURER REFUSES TO PAY FOR ANY OF THE REPAIRS. NOW I'M LEFT WITHOUT A VEHICLE AND MY VEHICLE IS HOW I MAKE MY MONEY TO PAY MY BILLS. THE COST TO REPAIR IS OUTRAGEOUS. I'M GLAD I WASN'T DRIVING ANY FASTER BECAUSE IT PROBABLY WOULD HAVE CAUSED A SERIOUS ACCIDENT. I DID CALL THE 800 NUMBER FOR RECALLS AND I WAS TOLD BY THE MANUFACTURER THAT THERE WEREN'T ANY RECALLS FOR MY VEHICLE.

Mileage: 172,000

THE WRENCH LIGHT ON THE DASH APPEARED AND THE POWER STEERING SHUT OFF WHILE THE CAR WAS IN MOTION. THE CAR STILL OPERATES AFTERWARDS, BUT THE WRENCH LIGHT IS STILL ON AND STEERING IS INCREDIBLY DIFFICULT ESPECIALLY AT LOW SPEEDS.

Mileage: 113,000

EVERYTHING SEEMS TO BE RUNNING FINE EXCEPT THE POWER STEERING NO LONGER WORKS. THE CAR WAS TURNING TOO THE LEFT GOING ABOUT 5MPH WHEN THE ISSUE BEGAN. THE TOOL LIGHT ON THE DASH CAME ON WHEN THE ISSUE BEGAN.

Mileage: 113,000

THE 2009 MERCURY MARINER IS SPORADICALLY LOSING POWER STEERING. IT HAS HAPPENED AT LEAST 10 TIMES NOW, TYPICALLY AT LOW SPEEDS WHEN MAKING 90 DEGREE TURNS. ENTERING THE VIN ON FORD'S SITE SHOWS NO RECALL ASSOCIATED WITH THE VEHICLE. HOWEVER, NEWS ARTICLES FROM 2014 SHOW SOME MERCURY MARINERS BETWEEN 2008 AND 2011 IN NORTH AMERICA WERE RECALLED: HTTPS://WWW.NBCNEWS.COM/BUSINESS/AUTOS/FORD-RECALLING-ABOUT-1-1-MILLION-ESCAPES-MERCURY-MARINERS-N117786 - I'M AFRAID OF WHAT IS GOING TO HAPPEN IF I LOSE POWER STEERING LIKE THIS WHEN DRIVING AT HIGHER SPEEDS.

Mileage: 140,000

THE POWER STEERING HAS GONE OUT OF MY 09 MERCURY MARINER.

Mileage: 150,000

SUDDENLY THE STEERING WAS EXTREMELY DIFFICULT TO TURN. I WAS IN A STATIONARY POSITION AND THEN TRIED TO TURN. FORTUNATELY I WAS IN A PARKING LOT WHEN THE PROBLEM OCCURRED. IF I HAD BEEN ON THE HIGHWAY IT COULD HAVE BEEN A VERY DANGEROUS SITUATION.

Mileage: 132,000

PAST 30 DAYS WHILE DRIVING HEARD WARNING CHIME LASTING ABOUT 2 SECONDS. NO MESSAGE VISIBLE ON DASHBOARD. ON 12/18 WHILE PARKING CAR WARNING CHIME AND MESSAGE "POWER STEERING ASSIST FAILURE." STEERING ASSIST COMPLETELY FAILED. WAS ABLE TO DRIVE CAR HOME (ABOUT 2 MILES) - WITH DIFFICULTY WHEN DRIVING AT LOW SPEED. SEARCHED THE WEB AND FOUND THAT OTHERS EXPERIENCED THE SAME ISSUE AND THERE IS A RECALL FOR SOME CARS OF MY YEAR AND MODEL DEALING WITH EXACTLY THIS PROBLEM. I CALLED MY DEALERSHIP AND AM AWAITING A CALL FROM THEIR SERVICE DEPARTMENT (I HAD THE A/C SYSTEM SERVICED ON NOV 11 THAT APPEARS UNRELATED). IF THIS IS NOT COVERED BY THE RECALL - IT SHOULD BE. THE STEERING IS SO DIFFICULT WITHOUT THE ASSIST THAT HIGHER SPEED WOULD ALMOST CERTAINLY HAVE LED TO A CRASH. RIGHT NOW, THE CAR IS NOT DRIVEABLE.

Mileage: 106,000

WHILE DRIVING A BUZZER GOES OFF ON THE CAR (USUALLY INDICATES THAT I HAVE TO LOOK AT THE DASHBOARD FOR AN EXPLANATION, E.G. LOW TIRE PRESSURE WARNING). THE POWER ASSIST FOR THE STEERING IMMEDIATELY CUTS OUT AND I HAVE TO STEER WITH SIGNIFICANT EFFORT. THIS IS NOT A BIG DEAL IF I AM GOING STRAIGHT, A VERY BIG DEAL WHEN I AM TURNING WHICH ACCOUNTS FOR ALMOST EVERY EVENT. THIS EVENT LAST 2-3 SECONDS AND THE ASSIST RECOVERS. THERE IS NO WARNING MESSAGES ON THE DASHBOARD. IT REQUIRES BOTH HANDS TO CONTROL THE CAR FOR THIS SHORT TIME - HOWEVER AT 30 MPH THE VEHICLE TRAVELS 50+ FEET DURING THIS EVENT. THIS HAPPENS EVERY 2-3 MONTHS. . THE DATE LISTED BELOW IS THE LAST TIME THIS HAPPENED, I.E. TODAY WHILE MAKING A LEFT TURN TRAVELING AT ABOUT 10 MPH AND LAST 3 SECONDS - ENOUGH TIME FOR ME TO SAFELY COMPLETE THE TURN USING BOTH HANDS. *JS

Mileage: 106,700

POWER STEERING ASSIST IS UNRELIABLE. IT WOULD STOP WORKING INTERMITTENTLY A FEW DAYS AGO AND NOW IT DOESNT WORK EXCEPT FOR THE FIRST START OF THE DAY AND I'VE HAD IT LOOKED AT SHOP HERE IN TOWN IT THREW A CODE THAT A LOCAL FORD DEALERSHIP TOLD ME WAS THE STEERING COLUMN NEEDED REPLACING. I WAS ALSO INFORMED THAT THIS VEHICLE HAD A PREVIOUS RECALL FOR THE SAME ISSUE AND THAT MY MARINER DIDN'T HAVE THE RECALLED PARTS REPLACED BUT THE PCM WAS REPROGRAMMED. I WAS TOLD THAT THE REPLACEMENT WOULD NOT BE COVERED UNDER THE PREVIOUS RECALL ISSUED BY FORD MOTOR CO.

Mileage: 173,000

LAST YEAR IN APRIL I GOT THE CAR , DIDN'T HAVE IT FOR A WEEK THE POWER STEERING WENT OUT . I GOT IT FIXED . HERE IT IS 2020 OF AUGUST , THE POWER STEERING ASSIST CAME ON . THE STEERING WHEEL LOCKED UP ON ME . I DON'T HAVE THE MONEY TO KEEP REPLACING THIS SAME PART . I LOOKED INTO THE RECALLS FOR THE VEHICLE . I SEEN A COUPLE , CALLED A NUMBER I SEEN THEY SAID THE RECALL EXPIRED. SO I'M BACK TO SQUARE ONE . I DON'T KNOW EXACTLY WHAT PART I NEED .

UNEXPECTED SUDDEN LOSS OF POWER STEERING WHILE MAKING A RIGHT HAND TURN ONTO MAJOR ROADWAY CAUSING CONTACT WITH CURB.

Mileage: 167,400

VEHICLE SUDDENLY LOSES POWER STEERING ASSISTANCE WHILE DRIVING. IF THE IGNITION KEY IS CYCLED THE POWER STEERING ASSIST MAY FUNCTION AGAIN. THE AFFECTED COMPONENT WAS DETERMINED TO BE THE POWER STEERING CONTROL MODULE (PSCM) WITHIN THE STEERING COLUMN. A RECALL WAS ISSUED FOR THIS IN 2014, HOWEVER ONLY THE SOFTWARE WAS UPDATED WHEN THE VEHICLE WAS BROUGHT IN FOR REPAIR. THE MALFUNCTIONING COMPONENTS WERE NOT REPLACED AND THE ISSUE HAS RETURNED.

Mileage: 150,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE CONTACT TOOK THE VEHICLE TO SHEEHY FORD LINCOLN OF RICHMOND (10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WHERE THE VEHICLE WAS DIAGNOSED WITH A POWER STEERING MODULE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.

Mileage: 164,000

RECALL HAS BEEN DONE BACK 5 YEARS AGO AND POWER STEERING IS NOT WORKING AGAIN. THIS SEEMS TO BE A HEAT ISSUE OF POOR MANUFACTURING. THEY REPLACE PART HOWEVER, SAFETY ISSUE HAS NOT BEEN FIX. THIS PROBLEM WILL CONTINUE UNLESS FORD FIXES THE PROBLEM. THE PROBLEM IS A HEATING AND COMPOUND ELECTRIC ISSUE AND OVERTIME WILL CONTINUE TO FAIL AND CAUSE POSSIBLE INJURIES AND OR DAMAGE. FORD ONLY MASK THE PROBLEM WITH THE RECALL AND DID NOT IN FACT FIX IT. THE HEAT SHIELD AND PART LOCATION IS A POOR DESIGN AND CAUSING A THERMAL BRAKE DOWN TO THE ELECTRICAL COMPONENTS WHICH CAUSES THERMAL GREASE TO FLAKE AWAY AND THEREFORE CAUSES LOSS OF COMMUNICATION TO THE ELECTRICAL SETTINGS AND THEREFORE CAN'T ADJUST THE SETTINGS FOR POWER CONTROL. PLEASE HAVE FORD FIX THIS PART BEFORE SOMEONE SERIOUS IS INJURED.

Mileage: 100,000

I BEGAN TO HAVE SLIGHT PROBLEMS THE OTHER DAY WITH MY STEERING WHEEL BEING SOME WHAT 'TIGHT' WHEN MAKING A LEFT TURN. USUALLY, THE STEERING WHEEL SORT OF 'SPRINGS' BACK WHEN MAKING A TURN, IT NOW HAS TO BE ASSISTED BY MYSELF TO GET THE WHEEL TO TURN STRAIGHT BACK AFTER MAKING THE TURN. I HAVE DONE MY RESEARCH AND I AM 100% POSITIVE THAT THE VEHICLE I AM COMPLAINING ABOUT IS NOW HAVING THE SAME PROBLEMS THAT RECALL #14V284000 HAS LISTED. I HAVE REPLACED MY TIE ROD ENDS RECENTLY AND I HAVE CHECKS FOR PLAY IN MY RACK AND PINION. THE STEERING IT'S SELF IS NOT 'LOOSE' OR RATTLING ANY COMPONENTS SO I AM BROUGHT TO BELIEVE IT IS A ELECTRICAL ISSUE. PLEASE HELP ME.

Mileage: 130,000

MY DAUGHTER'S CAR GOT A POWER STEERING ERROR MESSAGE AND THE POWER STEERING STOPPED WORKING. THE TRUCK IS UN-DRIVEABLE. I LOOKED IT UP ONLINE AND FOUND: IF A VEHICLE SHOWS A HISTORY OF A LOSS OF THE TORQUE SENSOR SIGNAL OR FAULT CODES RELATING TO THE PSCM WHEN THE VEHICLE IS BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 18, 2014. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-800-392-3673. FORD'S NUMBER FOR THIS RECALL IS 14S05. IT TURNS OUT THAT THE WARRANTY REPAIR WAS DONE IN 2014 AND FORD FEELS LIKE THE PROBLEM WAS FIXED. OBVIOUSLY WHAT EVER THEY DID DID NOT CORRECT THE PROBLEM. THE TRUCK IS UNUSABLE, THE REPAIR IS $2000++ AND FORD IS NOT WILLING TO HELP.

Mileage: 100,000

THE ELECTRIC POWER STEERING ON MY 2009 MERCURY MARINER HYBRID HAS SUDDENLY STOPPED WORKING. I CAN'T TURN THE STEERING WHEEL WITHOUT GREAT EFFORT.

Mileage: 97,800

MY 2009 MERCURY MARINER HAS AN ISSUE WITH THE STEERING. SOMETIMES IT WORKS BUT MOST OF THE TIME IT DOES NOT. THERE WILL BE TIMES WHEN IT DOES WORK IT WILL GO OUT IN MID TURN AND JERK THE WHEEL STRAIGHT, SOMETIMES CAUSING ME TO SWERVE INTO TRAFFIC OR OUT OF MY LANE. I DID HEAR THAT THIS PARTICULAR VEHICLE WAS INVOLVED IN A RECALL BUT I WAS NOT SURE HOW TO GET THAT INFORMATION.

Mileage: 108,000

POWER STEERING QUIT WORKING. NO WARNING LIGHTS. WENT TO STORE IT WORKED CAME OUT AND IT DIDN'T WORK. HAS BEEN 2 WEEKS AND STILL NOTHING

Mileage: 157,000

I DROVE MY 2009 MARINER 45 MINUTES TO A NEARBY CITY. AFTER SHOPPING I TURNED ON THE CAR AND HAD NO ELECTRONIC POWER ASSIST. I TURNED THE CAR OFF AND BACK ON AND IT RETURNED. I PARKED AT THE NEXT STORE TO SHOP AND WHEN I RETURNED THERE WAS NO POWER STEERING UNTIL I RESTARTED THE MARINER. IT THEN WORKED FOR ABOUT A HALF HOUR ON THE DRIVE HOME AND CUT OUT ON THE HIGHWAY AND WOULD NOT COME BACK ON AT THAT POINT. THE NEXT DAY IT WAS FINE. I DID TAKE IT TO A FORD DEALER TO CHECK FAULT CODES AND RECALLS AND THERE WASN'T ANYTHING SHOWING IN THE SYSTEM. THE POWER STEERING WAS WORKING FINE UNTIL A WEEK LATER THE ISSUE RETURNED.

Mileage: 108,000

ON CITY STREETS THE POWER STEERING WOULD BECOME DISABLED. THIS WOULD CAUSE THE STEERING WHEEL TO LOCKUP AND BECOME INCREDIBLY DIFFICULT TO MAKE TURNS. THE POWER STEERING WOULD FLICKER ON AND OFF, AND AFTER 2 OR 3 CYCLES A BATTERY ICON ON THE DASHBOARD WOULD LIGHT UP. SEEMED TO OCCUR MORE FREQUENTLY WHEN THE HEADLIGHTS WERE ON. TOOK VEHICLE TO A FORD DEALER AND THEY REPLACED THE ENTIRE STEERING COLUMN EVEN THOUGH THERE IS A RECALL OUT ALREADY THAT IS EERILY SIMILAR. THEY DID NOT PROVIDE INFORMATION AS TO WHY THIS INSTANCE DID NOT QUALIFY FOR THE RECALL EVEN THOUGH THIS WAS SPECIFICALLY ASKED FOR.

Mileage: 90,000

MY CAR HAS A ELECTRIC POWER ASSIST SYSTEM CODE AND I CALLED AND FOR MY CAR IT WAS NOT ON THE RECALL EVEN THOUGH THERE WAS A RECALL 14V28400 IN 2014 FOR 2008-2011 MERCURY MARINER FOR THIS PROBLEM. I HAVE NO POWER STEERING NOW

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED FOUR TIMES WHILE DRIVING. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE STEERING WHEEL FAILED TO STEER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; THEREFORE, THEY DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL FAILED TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR FORD (2586 RANGE PARK DR, DENHAM SPRINGS, LA 70726, (225) 490-7649), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 14V384000 (STEERING). THE FAILURE MILEAGE WAS 111,000.

Mileage: 111,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY FAILED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED HOME. THE CONTACT CALLED LIBERTY FORD LINCOLN CANTON (LOCATED AT 1423 TUSCARAWAS ST W, CANTON, OH 44702, 888-694-4553) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL REGARDING THE POWER STEERING, BUT IT HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.

Mileage: 121,000

I PURCHASED A 2009 MERCURY MARINER NEW. THERE WAS A RECALL ISSUED 14V284000. THE RECALL INVOLVES THE ELECTRONIC POWER STEERING. THE DEALER CLAIMS THIS MARINER IS NOT UNDER THE RECALL. I SAY IT IS BECAUSE THE SYMPTOMS ARE EXACTLY THE SAME AS SEEN IN THE VIDEO DESCRIBING THE PROBLEM. THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE POWER STEERING WAS FINE WHEN IT WAS SHUT OFF IN THE DRIVEWAY. THE NEXT TIME IT WAS STARTED THE POWER STEERING DID NOT WORK. I DO NOT KNOW THE EXACT DATE OF THE INCIDENT SO I WILL GIVE AN APPROXIMATE DATE. I SOLD THIS CAR TO MY SON. HE IS NOW THE OWNER.

Mileage: 160,000

IN SEPT 2016, I TOOK MY 2009 MERCURY MARINER IN FOR PROGRAM CODE 13N03 BECAUSE I WAS ONLY EXPERIENCING LOSS OF POWER WHILE DRIVING AND THE CODE P2112 SHOWED UP; I FOUND OUT THE DEALERSHIP CHOSE TO INITIATE THE RECALL 14S05 OF UPDATING THE SOFTWARE IN MY VEHICLE EVEN THOUGH I WAS NOT EXPERIENCING ANY POWER STEERING ISSUES - NO CODES LISTED ON MY INVOICE. FAST FORWARD TO MAY 2019, MY VEHICLE'S ELECTRONIC POWER STEERING HAS WENT OUT AND NOW I CANNOT GET IT FIXED BECAUSE FORD CHOSE TO UPDATE THE SOFTWARE WHEN THE ONLY PROGRAM I WAS EXPERIENCING WAS THE THROTTLE BODY. NOW IT IS MY EXPENSE TO FIX MY ELECTRONIC POWER STEERING INSTEAD OF FORD BECAUSE THEY CHOSE TO DO ANOTHER RECALL EVEN THOUGH NO CODES WERE LISTED. WHEN YOU TAKE YOUR VEHICLE TO A FORD DEALERSHIP, THEY DECIDE TO FIX YOUR VEHICLE HOW THEY WANT TO - SO NOW EVEN THOUGH THE 14S05 RECALL APPLIES TO MY VEHICLE NOW I CANNOT GET IT FIXED BY FORD BECAUSE THEY UPDATED THE SOFTWARE WITHOUT ACTUALLY FIXING THE PROBLEM.

Mileage: 165,000

MY VEHICLE IS A 200& MERCURY MERINER IT HAS BEEN STATIONARY LUCKILY WHEN THE POWER STEERING HAS STOPPED WORKING. I BOUGHT THIS CAR USED IN 2015 AND NEVER RECEIVED ANY PAPER WORK ABOUT A RECALL ON THE POWER STEERING. I HAVE LOOKED IT UP AND THERE WAS A RECALL ON THEM. I WOULD GO TO CRANK THE VEHICLE UP AND MY WHEEL WOULDN'T TURN AT ALL. I HAVE TURNED IT COMPLETELY OFF OPENED THE HOOD TOOK THE BATTERY CABLES OFF LET IT SET FOR 5 MINS AND CONNECTED IT ALL BACK CRICK THE CAR AND IT WOULD WORK HOWEVER THAT WOULD ONLY FIX IT FOR A MINUTE. THIS CAR IS MY ONLY DEPENDABLE VEHICLE

"TAKATA RECALLS" I HAVE A 2009 MERCURY MARINER WITH ELECTRIC POWER STEERING ON 03/31/2019 I WANT TO A FAMILY DOLLAR, IN MUSKEGON, MICHIGAN THE POWER STEERING WAS WORKING FINE WHEN I TURNED THE CAR OFF, HOWEVER WHEN I STARTED IT BACK UP A FEW MINUTES LATER; IT WAS NOT WORKING AT ALL. THAT IS A PROBLEM AS THE FUSE AND MODULATOR ARE BOTH GOOD, I AM SURE THIS IS NOT THE FIRST PROBLEM WITH THAT SYSTEM ON THE 2009 MERCURY'S .

Mileage: 138,963

ELECTRIC POWER STEERING FAULT, POWER STEERING JUST STOPPED, WHILE I WAS DRIVING THE VEHICLE, ALMOST CAUSED AN ACCIDENT

Mileage: 170,000

TL* THE CONTACT OWNS A 2009 MERCUY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHEN TURNED IN EITHER DIRECTION DUE TO AN ELECTRIC POWER STEERING FAILURE. SAWGRASS FORD (14501 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 851-9000) DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL CAMPAIGN AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,941.

Mileage: 65,941

WHILE DRIVING AND TURNING INTO A BUSY INTERSECTION THE POWER STEERING ASSIST FAILED ALMOST CAUSING A CRASH.

Mileage: 96,641

LOSS OF ELECTRIC POWER STEERING ASSIST... ON 01/24/2019 WHILE COMING HOME FROM THE STORE I NOTICED AT THE STOP SIGNS MY STEERING WHEEL WOULD SHAKE BACK AND FOURTH IT HAS NEVER DONE THIS SO I JUST THOUGHT LIKE THE OLD VEHICLES MAYBE IT WAS JUST LOW ON FUEL SO THE NEXT MORNING I TRIED TO DRIVE OUT OF MY DRIVE WAY AND MY STEERING WAS WORKING ANYMORE .

MY POWER STEERING GOES OUT WHILE DRIVING AND SOMETIMES FAILS TO ENGAGE UPON STARTING THE VEHICLE. I CAN HEAR THE SENSOR CLICK ON WHEN STARTING THE VEHICLE AND IF IT DOESN'T CLICK THEN THE POWER STEERING DOESN'T WORK. I'VE CONTACTED THE DEALERSHIP WHERE I BOUGHT IT AND THEY SAY IT DOESN'T APPLY TO MY VEHICLE ALTHOUGH I MATCH THE DESCRIPTION IN THE RECALL. THE RECALL NUMBER IS 14S05. I CONTACTED FORD WHO SAID THEY ALREADY DID THE REPAIR BEFORE I OWNED IT WHILE ALSO SAYING THE RECALL DOESN'T APPLY TO MY VEHICLE. SAID THE PREVIOUS REPAIR WAS ONLY COVERED FOR 1 YEAR/12000 MILES. I'M HAVING THE EXACT ISSUE AS RECALL 14S05. I TALKED TO GLES IN THE PHILLIPPINES CALL CENTER. I ASKED TO SPEAK TO SOMEONE HIGHER UP AND THEY SAID I MUST SEND A LETTER TO THE MAIN OFFICE IN MICHIGAN. I'VE BEEN TRYING TO GET SOME ASSISTANCE AND THIS AND KEEP GETTING THE RUN AROUND. SO HERE I AM.

Mileage: 85,000

ON OCTOBER 18, 2018 I RECEIVED THE POWER STEERING ASSIST FAILURE ERROR ON MY INSTRUMENT PANEL WHEN TURNING ON MY VEHICLE. I HAD DRIVEN IT EARLIER IN THE DAY WITHOUT ISSUE. PREVIOUSLY I HAD THE OCCASIONAL WARNING NOISE AND QUICK FLASH OF AN ERROR (TOO QUICK FOR ME TO READ ALL THE WAY) AND WOULD HAVE MOMENTARY DIFFICULTY TURNING. THIS ISSUE MAKES IT ALMOST IMPOSSIBLE TO STEER THE VEHICLE. RESEARCH INDICATES THAT IT IS MOST LIKELY A MALFUNCTIONING TORQUE SENSOR. I REACHED OUT TO FORD AFTER LEARNING OF RECALLS FOR THE 2009 MODEL YEAR. I WAS INFORMED THAT MY VIN WAS NOT INCLUDED IN THE RECALL. FORD WAS UNWILLING TO ASSIST WITH THE COST OF REPAIRS IN ANY WAY. THEIR SUGGESTION WAS TO KEEP THE RECEIPT ON THE SLIM CHANCE THAT THE RECALL WOULD BE EXPANDED. THIS IS UNACCEPTABLE. HAD I BEEN ON A HIGHWAY WHEN THIS OCCURRED IT COULD HAVE BEEN FATAL TO MYSELF OR OTHERS. THIS REPAIR WILL COST IN THE NEIGHBORHOOD OF $1000 OR MORE. I WILL NEED TO HAVE THE WORK DONE AT A DEALERSHIP TO ENSURE THE REPAIR IS DONE CORRECTLY AND THAT FORD WON'T GIVE ME REIMBURSEMENT ISSUES SHOULD THE RECALL BE EXPANDED. THIS OCCURRED LESS THAN A YEAR AFTER THE FUEL INLET VALVE FAILED ON THE VEHICLE, CAUSING IT TO SHUT DOWN WHILE DRIVING AND RENDERING IT UNABLE TO BE STARTED. THE REAR HATCH HAS NOT BEEN ABLE TO BE OPENED FOR OVER THREE YEARS BECAUSE OF AN ISSUE WITH THE LATCH. I HAVE HAD ISSUES WITH THE CLIMATE CONTROL SYSTEM AND WELL. THERE WERE ISSUES WITH AIR CONDITIONING WHEN I PURCHASED THE VEHICLE (APRIL 2015). THE ISSUES WERE NOT APPARENT PREVIOUS TO PURCHASE BECAUSE OF THE WEATHER AT THE TIME. WITHIN A MONTH THE WEATHER WARMED UP. WHEN I ATTEMPTED TO USE THE A/C IT WAS ONLY BLOWING HOT AIR. THE DEALERSHIP WAS WILLING TO FIX THE ISSUE FREE OF CHARGE BECAUSE OF THE CIRCUMSTANCES. HOWEVER, THE ISSUE IS OCCURRING AGAIN EVEN AFTER HAVING AN A/C RECHARGE PERFORMED.

Mileage: 105,000

STEERING ASSIST FAULT INDICATOR IS SHOWING ON DASH. POWER STEERING IS NOT WORKING AND UPON RESEARCH WITH MECHANIC FORD, MERCURY HAD A RECALL 14V284000 ON AUTOS FOR YEARS 2008, 2009, 2010 AND 2011. I CHECKED INTO THE RECALL AND WAS TOLD MY VIN FOR MY CAR DID NOT QUALIFY. SO HOW CAN FORD/MERCURY PUT THIS RECALL ONLY ON CERTAIN CARS (VIN SPECIFIC) AND MY AUTO JUST HAPPENS TO HAVE THIS VERY SAME ISSUE? WHY IS MY VEHICLE NOT COVERED? I AM NOW UNABLE TO GET MY CAR REPAIRED. CURRENTLY CANNOT STEER AUTO WITH EASE.

Mileage: 150,000

I PURCHASED MY HUSBAND A 2009 MERCURY MARINER VERY RECENTLY FRIDAY DECEMBER 12/21/18 TOOK DELIVERY OF VEHICLE, HAD IT SHIPPED UP FROM SEWELL AUDI, SUGAR LAND, TX. MY HUSBAND DROVE THE VEHICLE THE DAY OF DELIVERY, WE TOOK IT OUT FOR DINNER @ A LOCAL FOOD CHAIN, NO ISSUES. SATURDAY MORNING, I TOOK THE VEHICLE OUT ON A CHRISTMAS SHOPPING ERRAND IN THE MORNING. THE MARINER DROVE FINE AND IT IS OR SEEMED LIKE A NICE LITTLE SUV. I WAS NEGOTIATING A TURN INTO A SUPER TARGET @ 144TH & I-25 BASICALLY THE POWER STEERING QUIT WORKING IMMEDIATLEY. I NEARLY COULDN'T MAKE IT INTO THE PARKING LOT OUT OF ON COMING TRAFFIC. I CALLED MY HUSBAND HE DROVE UP INSPECTED UNDER THE HOOD IT WAS THEN HE NOTICED NO POWER STEERING PUMP NO POWER STEERING RESERVOIR, MUST BE ELECTRIC. I GOT IN THE VEHICLE HE CAME UP IN AND FOLLOWED HIM IN THE MERCURY MARINER PREMIER.HE WORKS A PHYSICALLY DEMANDING JOB UNION JOURNEYMAN ELECTRICIAN / CONSTRUCTION & WAS BARELY ABLE TO TURN AND DRIVE THE VEHICLE TO MY GRAND DAUGHTER WHICH LIVES A FEW MILES AWAY. THE LONG STORY SHORT I WONDER WHAT WOULD HAVE OCCURRED @ HIGHWAY SPEEDS ON I-25. I THINK CHEVROLET HAD A IGNITION KEY PROBLEM WHICH OCCURRED WHICH RESULTED IN SOME DEATHS ESPECIALLY TO SOME FEMALE DRIVERS, BASICALLY IF YOU LACK THE PHYSICAL ABILITY TO DRIVE A AUTO WITH OUT POWER STEERING SOMETHING COULD REALLY GO WRONG REALLY QUICK. PLEASE HELP JUST SHELLED OUT MONEY FOR THE VEHICLE, MONEY FOR SHIPMENT, & NOW FROM MY RECENT RESEARCH A VERY COSTLY REPAIR AS EXTENSIVE AS REPLACING THE STEERING COLUMN, SHAME ON THE DEALER THAT SOLD US THE AUTO AND WE HAVE ALWAYS DRIVEN FOMOCO VEHICLES, BUT SHAME ON THEM THEIR UH OH COULD HAVE RESULTED IN DEATH OR INJURY TO WHO EVER WOULD HAVE DRIVEN THE VEHICLE. I HAVE A ZIP DRIVE ON THE VEHICLE HOW MAY I PHYSICALLY GET A COPY OF THIS INFO, TO YOU?

Mileage: 98,111

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED RATHER THAN REPLACED. THE MANUFACTURER REFUSED TO ASSIST WITH THE REPAIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.

Mileage: 118,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING SEIZED WHILE MAKING A LEFT TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, ANOTHER VEHICLE STRUCK THE REAR DRIVER'S SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

LOSS OF POWER STEERING WHILE DRIVING ERROR CODE "POWER STEERING ASSIST ERROR"

Mileage: 102,000

STEERING BECAME VERY HARD AND DANGEROUS

Mileage: 96,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING WHEEL MODULE SEIZED AND THE STEERING LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TOWN AND COUNTY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, 502-964-8131) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE PART WAS REPLACED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *TT

Mileage: 89,000

WHILE UNIT IS RUNNING ON ROAD ENGINE STILL RUNNING CAR STOP FOR ABSENT OF POWER BUT ENGINE KEEP RUNNING, PRESSING GAS PEDAL WILL DO ANYTHING , YOU HAVE TO TURN ENGINE OFF WAIT AND TURN ENGINE ON BACK IN ORDER TO KEPT DRIVING , THIS VERY DANGEROUS BECAUSE THIS HAPPENS IN THE MIDDLE OF THE HAY WAY AT ANY SPEED , PLEASE CONSIDER A RECALL WE ALMOST GET KILL BY A REAR IMPACT IF WE DID REACT FAST . UPDATE DOES NOT FIX SITUATION, THIS A TROUBLESHOOTING FROM FACTORY AND THEY NOW THIS VERY CLEAR. THIS HAPPENS IN HAY WAY 147 GOING NORTH TO SOUTH AT 9.10PM ON 06/13/2018 WHERE WE WERE DRIVING SPEED LIMITS OF 55MPH.

Mileage: 10

POWER STEERING ASSIST FAILURE ON DASH. MAKING THINGS DIFFICULT TO TURN IN LOW SPEED TURNS. CONTACTED FORD AND WAS TOLD THE COMPUTER WAS FLASHED IN 2013, BEFORE I EVEN OWNED THE CAR. WAS TOLD THAT IT WOULD BE MY RESPONSIBILITY AND TO HOLD RECEIPTS BECAUSE I BE ABLE TO GET REIMBURSED FOR PART OR ALL OF COSTS ASSOCIATED WITH THIS ISSUE. NOW FORD SAYS NO GO! LOOKING AROUND ON ISSUES WITH THE TORQUE SENSOR AND NOTED MANY PEOPLE GOING THROUGH THE SAME AS I HAVE. SEEMS TO ME FORD IS JUST TRYING TO GET MORE PARTS REPLACED AND DOESN'T CARE ABOUT OUR SAFETY. THIS IS AN ATTEMPT TO GET FORD ON THE BALL TO FIX THEIR VEHICLES. I'VE BEEN A FORD PERSON FOR A LONG TIME, BUT CONSIDERING GOING TO TAKE MY FUTURE CAR PURCHASES TO OTHER CARS. COME ON FORD!

Mileage: 187,000

THERE IS NO POWER STEERING. POWER STEERING ASSIST FAULT COMES UP ON THE DASH. THERE WAS A RECALL ON THIS IN 2014.

Mileage: 197,115

RECALL ON MARINER. TOOK IT IN TO HAVE RECALL REVIEWED AND THEY DID THE SOFTWARE UPDATE AND THEN MY POWER STEERING FAILED WITHIN A MONTH. THE RECALL STATES THERE ARE 3 FIXES AND FORD IS CHOOSING TO DO THE SOFTWARE UPDATE SO THEN THE SOFTWARE CAN'T COMMUNICATE WITH THE POWER STEERING SO IT IS FAILING. MY LOCAL DEALER TRIED TO CONTACT FORD TO HAVE WHAT THEY DID AMENDED SO THEY CAN FIX IT. THEY RAN ANOTHER TEST ON IT AND IT THREW ANOTHER POWER STEERING CODE. WENT TO LEAVE MY DEALER AND MY POWER STEERING WAS COMPLETELY OUT AT THAT POINT. FORD IS NOT DOING THE PROPER FIXES. THE SOFTWARE UPDATE IS CAUSING THE POWER STEERING TO FAIL WITHIN A FEW WEEKS TO A MONTH OR TWO. THIS RECALL NEEDS TO BE REOPENED.

Mileage: 150,000

LOST POWER STEERING. LIGHT IS ON FOR THE ELECTRIC POWER STEERING ASSIST. HAPPENED WHILE DRIVING.

Mileage: 115,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING SEIZED, WHICH RESULTED IN EXCESSIVE EFFORT TO OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. ROCKLAND FORD (165 NEW COUNTY ROAD, THOMASTON, ME) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS DRIVING AT UNKNOWN SPEEDS, WHEN THE STEERING WHEEL FAILED TO FUNCTION PROPERLY. THE CONTACT TOOK THE VEHICLE TO ANDY MOHR FORD DEALER LOCATED AT 2713 E MAIN ST, PLAINFIELD IN 46168, WHERE THE VEHICLE WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED , AND THE CONTACT WAS ADVISED THAT A SECOND STEERING WHEEL MODULE WOULD HAVE TO BE PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.

Mileage: 127,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN STEERING CONTROL AFTER RESTARTING THE VEHICLE SEVERAL TIMES. JACK DEMMER LINCOLN IN DEARBORN, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT AN UNKNOWN RECALL REPAIR WAS PREVIOUSLY PERFORMED; THEREFORE, THE VEHICLE COULD NOT BE REPAIRED AGAIN FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND IT BECAME DIFFICULT TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION, BUT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 166,000.

Mileage: 166,000

AFTER DRIVING THE VEHICLE NORMALLY, I PARKED IT. WHEN I RESTARTED THE VEHICLE IT BECAME VERY HARD TO STEER. THERE ARE NO WARNING LIGHTS LIT ON THE CONSOLE AND THE PROBLEM CONTINUES AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE. I HAD TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL IN 2014 AND ASSURED THAT THIS WOULD NOT HAPPEN. AFTER READING SEVERAL COMPLAINTS ONLINE OF PEOPLE HAVING SIMILAR ISSUES. I HAVE DECIDED TO LOG A COMPLAINT.

Mileage: 157,615

I STARTED CAR UP WENT TO PULL OUT OF A PARKING SPOT THE CAR WAS FINE WHEN I PARKED IT EARLIER I COULD STEER THE CAR I HAD TWO USE TWO HANDS . I TOOK THE CAR FOR A COMPUTER CHECK I WAS TOLD BY JACK WILLIAMS AUTO THAT THERE IS A RECALL FOR THE STEERINGTORQUE SENSOR MALFUNCTION.

OUR 2009 MERCURY MARINER SUDDENLY LOST ITS POWER STEERING THIS PAST WEEKEND. THE VEHICLE WAS BROUGHT BACK TO THE DEALER IN 2014 DUE TO A POWER STEERING RECALL. THE VEHICLE RECEIVED A SOFTWARE UPDATE WHICH WAS SUPPOSED TO OVERRIDE THE LOSS OF STEERING AND PROVIDE AN INDICATOR LIGHT TO SHOW THE SYSTEM HAD FAILED. THERE WAS NO SUCH WARNING AND THE SUDDEN CHANGEOVER TO MANUAL STEERING IS DANGEROUS. MY WIFE WAS DRIVING THE VEHICLE IN THE GROCERY STORE PARKING LOT WHEN THE POWER STEERING FAILED. SHE ALMOST HIT ANOTHER VEHICLE WHILE TRYING TO PULL INTO A SPACE. SHE WAS NOT ABLE TO STEER THE VEHICLE AND CALLED ME TO HELP. I WAS ABLE TO DRIVE IT TO THE DEALER WITH A GREAT DEAL OF EFFORT. FORD'S RECALL AND SOFTWARE UPDATE WERE INSUFFICIENT TO RESOLVE THE PROBLEMS WITH THIS FAULTY SYSTEM. FORD KNOWS THE TORQUE SENSOR IN THE STEERING COLUMN IS PRONE TO FAILURE BUT OFFERS A RIDICULOUS SOFTWARE UPDATE WHICH SERVES NO PURPOSE OTHER THAN TO TELL YOU THERE IS A FAILURE. IN OUR CASE WE DID NOT EVEN RECEIVE THE WARNING LIGHT. THE DEALER QUOTED ME $1507.00 TO REPAIR THIS ISSUE. I CALLED FORD CUSTOMER SERVICE AND WAS TOLD THE RECALL WAS CLOSED BECAUSE THE VEHICLE HAD THE SOFTWARE UPDATE, AND THERE WAS NO FURTHER ASSISTANCE AVAILABLE. UNBELIEVABLE. PLEASE TAKE APPROPRIATE ACTION REGARDING THIS IMPORTANT SAFETY ISSUE. IT SEEMS THIS ELECTRONIC POWER STEERING SYSTEM IS ALSO FAILING IN OTHER FORD MODELS. THANK YOU.

Mileage: 122,000

DROVE MY WIFE TO WORK ON 12/28/2017AND POWER STEERING WAS WORKING FINE.I STOPPED TO EAT AND STEERING WENT TO MANUAL STEERING.IT IS NOT COMFORTABLE WHEN I HAVE A BAD SHOULDER THAT HAS A PARTIAL REPLACEMENT.RESEARCHING I SEE THEY HAD A RECALL IN 2014 AND READING OTHER COMPLAINTS ON THIS ELECTRONIC POWER STEERING I FEEL SHOULD NOT BE RESPONSIBLE TO PAY THIS APPARENT PART FAILURE THAT STILL OCCURS.FORD SHOULD STAND BY THIS ISSUE,BECAUSE THIS IS VERY INCONVENIENT AND UNSAFE.IT WAS ASSEMBLED AT KANSAS PLANT.THANKS

Mileage: 117,700

MESSAGE CAME ON: POWER STEERING ASSIST FAULT. DID SEARCH THAT MY VIN NUMBER WAS NOT COVERED BUT ITS THE SAME YEAR, MAKE AND MODEL AND PLACE OF MANUFACTURING OF THE RECALL IN 2014. MESSAGE DID NOT COME ON AS RESULT OF ACCIDENT, I WAS JUST DRIVING ON STREET WHEN IT CAME ON.

Mileage: 84,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL HAD BEEN TIGHT AND EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE WAS PROGRESSING TO WORST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSIS, WHO STATED THAT THERE WAS A MANUFACTURER RECALL TO ADDRESS THE STEERING AND TO TAKE THE VEHICLE TO A DEALER. THE DEALER (WHALING CITY FORD LINCOLN MAZDA, 475 BROAD ST, NEW LONDON, CT 06320, (844) 489-4929) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I PURCHASED MY 2009 MERCURY MARINER IN 2015! RECENTLY, AS I WAS UNAWARE OF THE RECALL WITH FORD A FEW YEARS BACK, I'VE HAD FRONT AND REAR BEARING ISSUES! ALSO MY BALLPOINTS WERE DEFECTED AND MY CONTROL ARMS! MY TIRE PRESSURE SENSOR FAULT STAYS ON! I'VE TAKEN MY 2009 MERCURY MARINER TO STAR TIRE'S BEST ONE AUTO & TIRES AND HAD MY BALLPOINTS, FRONT AND REAR BEARINGS, CONTROL ARMS, AND FRONT WHEEL ALIGNMENT REPAIRED TOTALING IN $780! THREE DAYS LATER ON THE DATE OF 11/11/2017, MY POWER STEERING ASSIST FAULT CAME ON! MY 2009 MERCURY MARINER WAS STATIONARY AND WAS EXTREMELY DIFFICULT TO TURN!

Mileage: 144,000

POWER STEERING ASSIST FAULT - THE POWER STEERING FAULTED OUT CAUSING THE AUTO TO GOT MANUAL STEERING IN MIDWATY THRU DRIVING IT. I WAS DRIVING ON A STREET AND GOING THRU ABOUT A TURN.

Mileage: 175,000

BACKING OUT OF DRIVEWAY (IN MOTION, STRAIGHT, UNDER 5MPH)STEERING ASSIST FAULT WARNING DISPLAYED ON DASH. LOSS OF POWER STEERING. NOTICED THERE WAS A RECALL ON THE MORE EXSPENSIVE MODELS WHY NOT OURS? SENSOR IN STEERING COLUMN WENT OUT. ONLY A DEALER CAN FIX IT DUE TO COMPUTER NEEDS REPROGRAMMING. DEALER TOLD US IT HAD ALLREADY BEEN FIXED? IT HAD NOT, & WE DIDN'T UNDERSTAND THAT. IF OUR CAR WASN'T COVERED UNDER RECALL WHY WOULD THEY SAY THEY HAD FIXED IT? AFTER THEIR INSPECTION WE WERE TOLD IT WAS A THROTTLE SENSOR $1500.00 REPAIR. WHICH IS DIFFERENT FROM RECALL PART, BUT SAME EFFECT. COST MOSTLY LABOR, WE ARE TOLD.

Mileage: 145,000

MY POWER STEERING STOPPED WORKING THE MESSAGE ON MY DASHBOARD INDICATES THAT THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. WHEN THIS HAPPEN I WAS DRIVING ON A CITY STREET AND HAD TO PULL OVER. I WAS ABLE TO GET THE CAR HOME AND IT'S NOW PARKED IN THE DRIVEWAY I CAN'T DRIVE MY CAR BECAUSE IT IS VERY HARD TO STEER WITHOUT THE POWER STEERING. I HAVE NEVER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM

Mileage: 165,000

POWER STEERING SYSTEM REPROGRAMMED DURING RECALL DOES NOT WORK

Mileage: 140,000

POWER ASSIST STEERING STOPS WORKING WHILE VEHICLE IS MOVING, MOSTLY WHILE TURNING TO PARK OR WHILE TURNING TO BACK UP.

POWER ASSIST STEERING STOPS WHEN TURNING WHILE VEHICLE IS MOVING. ALSO, NO POWER STEERING WHEN VEHICLE TURNED ON AFTER BEING TURNED OFF AND SITTING FOR A WHILE. SEEMS TO HAPPEN WHEN MAKING HARD TURNS ,LIKE BACKING INTO A PARKING SPOT, OR TURNING AROUND.

Mileage: 126,950

SO MY DAY STARTS EARLY WITH COLLEGE MY MERCURY MARINER STARTED AND POWER STEERING WAS NORMAL. COME HOME FOR AROUND HOUR AND A HALF GETTING READY FOR WORK. I GET IN AND I CAN'T EVEN BACK OUT OF MY DRIVEWAY. I BACKED UP FEW FEET AND COULDN'T MOVE THE STEERING WHEEL. SO I JUST SHUT THE ENGINE OFF AND LEFT IT WERE IT STOOD. I HAD NO PROBLEMS ALL DAY AND THEN SUDDENLY POOF NOT THERE. NO DASH LIGHTS, NO CHIMES, NO WARNING.......JUST NO STEERING. WE CALLED A TOW TRUCK THE NEXT DAY AND IT WAS TAKEN TO OUT MECHANIC, WHO TOLD US THAT IT HAD TO GO TO THE DEALERSHIP TO BE FIXED. THE WHOLE STEERING COLUMN HAD TO BE REPLACED.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

Mileage: 119,000

WHILE DRIVING THE STEERING TURNED FROM POWER TO MANUAL; IT WAS EXTREMELY DIFFICULT FOR MY DAUGHTER AND WIFE TO OPERATE AND NARROWLY MISSED HITTING ANOTHER VEHICLE. AFTER THE CAR WAS TURNED OFF, AND TURNED ON, THE POWER STEERING WAS FUNCTIONAL. LATER, WHEN THE CAR WAS RE-STARTED THE POWER STEERING WAS NOT FUNCTIONING; AND STEERING WOULD NOT TURN. VERY UNRELIABLE AND NEAR ACCIDENT EXPERIENCED.

Mileage: 95,000

NO POWER STEERING. THE WHEEL IS VERY HARD TO TURN. FOR SAFETY REASONS THE CAR IS PARKED IN MY DRIVEWAY.

Mileage: 145,000

I TURNED ON MY CAR AND WENT TO PULL OUT OF MY DRIVEWAY AND I HAD A HARD TIME TURNING MY STEERING WHEEL. I DROVE FOR A LITTLE BIT AND I CAN'T TURN THE WHEEL EASILY. I LOOKED INTO WHAT THE PROBLEM COULD BE AND READ THAT THERE WAS A TORQUE SENSOR RECALL ON MY MAKE AND MODEL BUT WHEN I CALLED THE DEALERSHIP I WAS TOLD THERE WAS NO RECALL.

Mileage: 75,000

NHTSA ACTION NUMBER: DP15001 COMPONENTS STEERING OPENED FROM: APRIL 1, 2015'PRESENT FORD IS REFUSING TO HONOR A RECALL FOR THE POWER STEERING SAYING THEY DID A COMPUTER UPDATE INSTEAD. STEERING COLUMN FAILED 9,829 MILES LATER. VERY DANGEROUS SITUATION WHEN IT FAILS WHILE DRIVING. FORD KNEW THIS PART WAS DEFECTIVE BUT STILL ALLOWED IT TO GO UNFIXED. THE RECALL RESULTED IN A COMPUTER UPDATE TO PROVIDE WARNING SIGNAL AND LIGHT TO TELL YOU THAT THE PART HAS FAILED. I DO NOT HAVE ANY WARNING LIGHTS OR ALARMS AND I SUSPECT THE COMPUTER UPDATE WAS NOT COMPLETED. GOOGLE SEARCHES RESULTED IN THOUSANDS OF VEHICLES WITH THIS PROBLEM EVEN AFTER THE UPDATE HAVE THE SAME FAILURE. I HOPE NO ONE DIES FROM FORDS IRRESPONSIBILITY AND POOR QUALITY VEHICLES. I REPORTED ALL THIS TO FORDS REP WHO BASICALLY DID NOT WANT TO HEAR IT. I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD WHY BOTHER WE ARE NOT GOING TO HELP YOU. A SUPERVISOR DID CALL BACK A DAY LATER BUT HAD THE SAME ATTITUDE THAT THE CUSTOMER IS NEVER RIGHT AND DID NOT CARE IF WE EVER BOUGHT A FORD PRODUCT AGAIN. JUST DO A GENERAL FORD SEARCH AND ITS NOT JUST MY MARINER BUT MANY DIFFERENT MODELS WITH THE SAME PROBLEM. IT APPEARS THAT THE ONLY RECOURSE WE HAVE IS WITH THE NHTSA ORDERING A RECALL TO FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR INJURED. IT MUST BE QUITE A WINDFALL FOR FORD TO CHARGE ALL THEIR CUSTOMERS $1500.00 TO FIX A MILLION CARS OR MORE. DID THEY DO THIS ON PURPOSE TO MAKE MORE MONEY. IF ANYONE HAS MORE INFORMATION ON THIS PLEASE EMAIL ME AT [email protected]

Mileage: 95,684

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE ATTEMPTING TO ACCELERATE AT 1 MPH, THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A SENSOR IN THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SPOKE TO THE DEALER (GORNO FORD 22025 ALLEN RD, WOODHAVEN, MI 48183) WHO STATED THAT THERE WAS NO OPEN RECALL ON THE VEHICLE, AND THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

Mileage: 116,000

POWER STEERING GOES IN AND OUT. SO FAR I'VE BEEN LUCKY THIS HASN'T HAPPENED AT HIGH SPEEDS.

Mileage: 120,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. NO WARNING LIGHTS ILLUMINATED. A LOCAL DEALER WAS CONTACTED AT PHONE NUMBER: 770-941-9000, THAT INFORMED THE CONTACT TO JIGGLE THE IGNITION THEN RESTART THE VEHICLE BUT FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AT METRO FORD, 9000 NW 7TH AVE, MIAMI, FL 33150, PHONE NUMBER: (305) 751-9711 BUT THE VEHICLE WAS NOT DIAGNOSED DUE TO DIAGNOSTIC FEES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS REPAIRED BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS 119,588.

Mileage: 119,588

VEHICLE POWER STEERING STOP WORKING WHILE PARKED AND AS I STARTED IN THE FOLLOWING DAY, IT BECAME ALMOST IMPOSIBLE TO STEER WHILE DRIVING LET ALONG TRY TO PARK OR TURN,

MY CAR WAS RECALLED ONCE FOR POWER STEERING ACCORDING TO MY CAR'S HISTORY FORD UPDATED THE COMPUTER SYSTEM. HOWEVER FOR THE LAST SIX MONTHS MY POWER STEERING KEEPS FAILING. I NEVER KNOW WHEN I START THE CAR IF I WILL HAVE POWER STEERING. FORD STATES NO RECALL AND WILL NOT FIX THE PROBLEM FOR FREE. WHAT I READ STATES THAT IF THE COMPUTER UPDATE DOES NOT WORK THAN A REPLACEMENT OF THE STEERING MUST BE DONE. THIS IS A MAJOR SAFETY ISSUE. I HAVE HAD TO CANCEL DOCTOR'S APPOINTMENTS BECAUSE THAT DAY I DID NOT HAVE POWER STEERING AND CAN NOT PARALLEL PARK. PLEASE I NEED HELP WITH THIS. I UNDERSTAND THAT SOME OTHER OWNERS ARE HAVING THE SAME ISSUE. MUST I GET INTO AN ACCIDENT BECAUSE OF LACK OF POWER STEERING BEFORE FORD CORRECTS THIS PROBLEM ONCE AND FOR ALL. PLEASE HELP I AM DESPERATE.

Mileage: 44,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 50 MPH, THE POWER STEERING MALFUNCTIONED AND MADE IT EXTREMELY DIFFICULT FOR THE CONTACT TO STEER THE VEHICLE LEFT OR RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,381. UPDATED 06/23/17*LJ *CN

Mileage: 115,381

MY 2009 MERCURY MARINER HAS LOST ITS POWER STEERING CAPABILITIES. WHEN RESEARCHING ONLINE, IT SHOWS A RECALL BASED ON THE POWER STEERING. RECORDS SHOW A FORD DEALER DID THE SOFTWARE UPDATE TO REMEDY THE PROBLEM. HOWEVER, THE CAR WASN'T HAVING ANY ISSUES WHEN THIS WAS DONE. NOW THAT THE CAR IS EXPERIENCING THE ISSUE BASED ON THE RECALL, FORD SAYS IT'S NOW OUT OF WARRANTY. I CAN'T IMAGINE I'M THE ONLY ONE OUT OF 741,000 PEOPLE WHO IS HAVING TO DEAL WITH THIS PROBLEM. AS IT STANDS, THE CAR'S STEERING IS MANUAL. FORD NEEDS TO DO SOMETHING TO SATISFY THEIR CUSTOMERS BECAUSE IT'S UNETHICAL TO FIX A PROBLEM WHEN THERE IS NO PROBLEM AND TURN YOUR BACK WHEN THERE IS A PROBLEM.

Mileage: 140,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE FAILURE MILEAGE WAS 103,200. UPDATED 02/21/17*LJ *TR

Mileage: 103,200

VEHICLE WAS STATIONARY. STARTED VEHICLE AND NO POWER STEERING. CALLED FORD WAS TOLD IT WAS FIXED ON JULY 29, 2014 DUE TO RECALL BUT SAME ISSUE HAS HAPPENED AGAIN. FORD REFUSES TO FIX, WAS TOLD WAS ALREADY FIXED AND NOTHING THEY CAN DO. WENT TO DEALERSHIP WHERE IT WAS BOUGHT NOW HAVE TO PAY OUT OF POCKET.

Mileage: 109,228

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED AND DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.

Mileage: 189,000

POWER STEERING STOP WORKING COULD NOT TURN THE STEERING WHEEL

Mileage: 2,004

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE TORQUE SENSOR BEING DEFECTIVE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE AT A TRAFFIC LIGHT, THERE WAS A KNOCKING IN THE STEERING WHEEL. THE CONTACT STATED THAT AN ELECTRIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

Mileage: 107,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS IDLING, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

Mileage: 97,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ELECTRIC POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,571.

Mileage: 90,571

ON 3/8/2016 I STARTED MY ENGINE AND SHIFTED INTO REVERSE, UPON DOING THIS I NOTICED I HAD NO POWER STEERING. LEADING UP TO THIS DATE FOR APPROXIMATELY 2 WEEKS, I NOTICED MY STEERING WHEEL SHOOK AT ALL SPEEDS WHILE DRIVING AND WHILE PARKED WITH ENGINE RUNNING. I TOOK THE CAR TO RAY SKILLMAN FORD ON 3/8/2016 AND THEY DIAGNOSED THE PROBLEM AS A FAILURE IN THE STEERING ASSIST MOTOR AND THEY SAID THEY WOULD HAVE TO PULL MY STEERING COLUMN TO REPAIR THE MOTOR. I HAD MY CAR SERVICED FOR RECALL 14S05 IN SEPTEMBER 2014 IN WHICH THEY REPROGRAMMED THE POWER STEERING SENSOR AT CAPITAL CITY FORD. THIS RECALL REMEDY FAILED TO PREVENT THE ISSUE OF FAILURE IN MY VEHICLE. THE CLAIM NUMBER THROUGH FORD IS CAS-8977665-P8M0T0. THE TOTAL FOR THE REPAIRS IS $996.04.

Mileage: 148,000

WHILE MY CAR WAS PARKED, MY STEERING WHEEL BEGAN SHAKING VIOLENTLY UPON STARTING MY ENGINE ON FEBRUARY 22,2016. THE SHAKING CONTINUED EVERY TIME I DROVE MY CAR AT HIGH OR LOW SPEEDS AND ALSO WHILE IN PARK WITH THE ENGINE RUNNING. ON MARCH 8, 2016, AFTER STARTING MY ENGINE, I NOTICED THE POWER STEERING WAS COMPLETELY NON FUNCTIONING. THERE HAS BEEN A COMPLETE LOSS OF POWER STEERING CONTROL AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AT LOW SPEEDS.

Mileage: 140,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL SHOOK VIOLENTLY AND SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

THE POWER STEERING FAILED AND MY CAR BECAME EXTREMELY DIFFICULT TO STEER. AFTER SITTING FOR SEVERAL DAYS IT WORKED PROPERLY, BUT THEN FAILED AGAIN.ON 2-9-16 AUTONATION FORD, ST PETERSBURG FL,REPLACED THE STEERING COLUMN AT A COST TO ME OF $1306.27.THIS AUTOMOBILE IS A 2009 MERCURY MARINER VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON JANUARY 16 2016 POWER STEERING FAILED AND CAR BECAME VERY DIFFICULT TO STEER. POWER STEERING PSCM HAD BEEN REPROGRAMED PURSUANT TO NHSTA RECALL IN DEC. 2014. THIS DID NOT CORRECT THE PROBLEM (OBVIOUSLY) FORD DEALER DETERMINED THAT REPLACEMENT OF STEERING COLUMN WAS REQUIRED TO FIX THE PROBLEM BUT REFUSES TO REIMBURSE ME FOR THE COST ($1306.27)

Mileage: 80,743

LOSS OF POWER STEERING. RECALL PERFORMED TO UPDATE SENSOR IN 2014 BUT FAILED JAN 2016. FORD WILL NOT COVER UNDER PREVIOUS RECALL THOUGH INTERNET SHOWS MANY DRIVERS WITH SAME RESULTING SENSOR FAILURE

Mileage: 92,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE TURNING THE STEERING WHEEL EITHER LEFT OR RIGHT, THE STEERING WHEEL JERKED. AFTER THE STEERING WHEEL LOST POWER, IT WENT INTO MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT PROVIDED.

Mileage: 120,000

AS PER RECALL I TOOK MY CAR TO FORD DEALER (2200 S. WALNUT BLOOMINGTON, IN 47401) TO UPGRADE MY ELECTRONIC POWER STEERING ASSIST SOFTWARE. LESS THAN 30 DAYS LATER THE PROBLEM RETURNED AND POWER STEERING ASSIST IS NO LONGER OPERABLE WHILE DRIVING.

Mileage: 125,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CHECK ENGINE AND BATTERY WARNING LIGHT ILLUMINATED. IN ADDITION, PRIOR TO THE FAILURE, AN ABNORMAL CLICKING SOUND EMITTED FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THERE WAS ANOTHER CLICKING SOUND A FEW MINUTES LATER AND THE STEERING WHEEL OPERATED PROPERLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES AFTER THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

Mileage: 125,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 50,000. UPDATED 04/19/16*LJ *JS

Mileage: 70,000

I TOOK MY VEHICLE TO THE DEALERSHIP IN RESPONSE TO A RECALL NOTICE ABOUT THE POWER STEERING. I HAD NEVER BEFORE EXPERIENCED SYMPTOMS OF THE ISSUE. THE FOLLOWING DAY, I BEGAN HAVING INTERMITTENT ISSUES WITH THE POWER STEERING. I RETURNED TO THE DEALERSHIP AND THEY AGAIN SERVICED THE VEHICLE. A FEW WEEKS LATER I AGAIN BEGAN HAVING INTERMITTENT ISSUES WITH THE STEERING. IT TOOK 2 WEEKS TO GET INTO THE SERVICE AGAIN, AND NOW FORD TELLS ME I NEED A NEW STEERING COLUMN BUT THAT IT IS TOO LONG AFTER THE ORIGINAL SERVICE AND IS NOW CONSIDERED A NEW INCIDENT NOT COVERED BY THE RECALL, EVEN THOUGH OTHERS HAVE EXPERIENCED SIMILAR PROBLEMS CAUSED BY THE INITIAL "REPAIR." THEY REFUSE TO BACK OUT THE SOFTWARE CHANGES AND REFUSE TO FIX THE CURRENT ISSUE. FORD CASE NUMBER CAS-8718390-Z4C4M7

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE AT AN INTERSECTION MAKING A LEFT TURN, THE POWER STEERING FAILED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.

Mileage: 125,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 207,000.

Mileage: 207,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE PERSISTED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

I STARTED THE CAR AND WHEN I BEGAN TO DRIVE THE WHEEL WOULD NOT TURN. I ASKED THE PARKING GARAGE ATTENDANT TO TRY AND HE COULD NOT TURN THE WHEEL EITHER. I HAD TO GET A FLAT BED TOW TRUCK TO TAKE THE CAR FROM THE GARAGE TO A FORD DEALERSHIP. FORD TOLD ME THE WHOLE STEERING COLUMN NEEDED TO BE REPLACE DUE TO FAULTY STEERING MODULE. IT COST ME $1,100.17 TO REPLACE THE STEERING COLUMN. ON AUGUST 19, 2014 I BROUGHT THE CAR TO FORD TO BE SERVICED FOR RECALL 14S05. BECAUSE THIS RECALL WAS FOR POWER STEERING AND THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM, I THOUGHT THE EXPENSE WOULD BE PART OF THE RECALL. I HAVE COME TO LEARN THE THE RECALL WAS TO UPDATE THE SOFTWARE ONLY. WHICH WAS DONE TO THIS CAR AND DIDN'T HELP. THE FORD MOTOR COMPANY SHOULD BE HELD ACCOUNTABLE FOR THE SERIOUSNESS OF LOSING THE ABILITY TO STEER THE CAR DUE TO FAULTY MANUFACTURING AND THE COMPROMISED POSITION THAT IS PLACED ON THE DRIVER, OTHER CARS ON THE ROAD AND PEDESTRIANS. THIS CAR HAS ONLY $45,000.

Mileage: 45,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED REPLACEMENT ALONG WITH THE POWER STEERING CONTROL MODULE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A RECALL FOR THE SAME FAILURE ON SEPTEMBER 15, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,833.

Mileage: 92,833

POWER STEERING TORQUE SENSOR WENT BAD DEALER TOLD ME .THEY SAY NO RECALL NO THIS

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

Mileage: 104,000

UNDER RECALL 14S05 THE ELECTRONIC STEERING ASSIST WAS UPDATED BUT DID NOT FIX THE DEFECT. THE RECALL ONLY GIVES A CHIME AND WARNING THAT STEERING IS GOING TO FAIL. THE CHIME WENT OFF BUT DIDN'T GIVE THE WARNING ON THE INSTRUMENT CLUSTER UNTIL I WENT TO THE DEALER TO SEE WHAT THE CHIME WAS. WHEN I WAS DRIVING DOWN THE FREEWAY AT 70 MPH MY STEERING STARTED TO SHAKE AND THE VEHICLE BEGAN TO VIBRATE. I CAN ONLY IMAGINE IF THIS WERE TO TOTALLY FAIL WHILE TRAVELING AT THAT SPEED. *TR

STARTED MY CAR TO WARM UP AND NOTICED MY STEERING WHEEL VIBRATING AND TWITCHING SIDE TO SIDE . UPON DRIVING IT STILL CONTINUED TO VIBRATE AND MAKE A NOISE. THE VIBRATION AND NOISE HAS BECOME WORSE. CALLED FORD DEALER TO HAVE IT LOOKED AT THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE ELECTRIC POWER STEERING RECALL. I RECEIVED THE RECALL IN OCTOBER BUT AT THIS TIME MY CAR WAS NOT ACTING UP AND I HAVE BUSY WORK SCHEDULE SO HAD NOT HAD IT LOOKED AT YET. BUT ON DECEMBER 29TH , 2014 I TOOK IT IN. THE MECHANIC TOLLS ME ALL THE RECALL WAS FOR WAS A SOFTWARE UPDATE. SO I FIGURED THAT WOULD FIX THE VIBRATION AND IT DIDN'T . I FEEL JUST BECAUSE MY CAR DON'T THROW A CODE AT THAT TIME I TOOK IT IN FORD WILL NOT REPLACE THE TORQUE SENSOR NOW EVEN THOUGH THE MECHANIC COULD VISIBLE SEE MY STEERING WHEEL VIBRATING AND TWITCHING. SO NOW I GET TO FIX IT MY SELF LIKE MANY OTHER FORD OWNERS. ALL THE SOFTWARE DID FOR WAS IS WARN US OUR POWER STEERING IS OUT. THEY SHOULD HAVE BEEN MADE TO REPLACE THE DEFECTIVE TORQUE SENSORS. IF OUR TORQUE SENSORS WASN'T GOING OUT WE WOULDN'T HAD NEEDED THAT SOFTWARE UP DATE. FORD IS GETTING AWAY WITH THE CHEAP SIMPLE FIX. I DON'T KNOW MUCH ABOUT THE COMPUTERS THEY USE ON THE CARS BUT THE COMPUTER PROBABLY DON'T THOUGH A CODE UNLESS SOMETHING IS NOT WORKING AT ALL NOT JUST GOING BAD. THE MECHANIC SHOULD BE TRAINED TO DIAGNOSE WITH THEIR EYES AND EARS TOO. *TR

Mileage: 115,800

TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHEN THE WHEEL WAS TURNED TO THE LEFT OR TO THE RIGHT, THERE WAS A CLICKING NOISE EMITTING FROM STEERING COLUMN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,910.

Mileage: 115,910

STOPPED TO EAT AND KEYS WOULD NOT COME OUT OF THE IGNITION. *TR

Mileage: 23,324

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WAS RECEIVED IN AUGUST OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER WHO UPDATED THE SOFTWARE, BUT THE FAILURE PROGRESSED TO THE POINT THAT THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL, ALTHOUGH THE CODES LISTED IN THE RECALL WERE PRESENT. THE CONTACT NOTIFIED THE MANUFACTURER WHO ALSO INDICATED THAT THE RECALL REMEDY WAS PREVIOUSLY PERFORMED AND NO FURTHER SERVICE WOULD BE DONE UNDER THE RECALL. THE FAILURE MILEAGE WAS 150,000.

Mileage: 150,000

FOR MANY WEEKS THE STEERING OF THE MARINER HAS BEEN "TWITCHING." THEN A FEW MORE WEEKS LATER, AT THE TIME WE WOULD START THE VEHICLE THE STEERING WOULD NOT BE WORKING MAKING IT VERY HARD TO TURN. WE WOULD JUST RESTART THE VEHICLE AND IT THE STEERING WOULD BE BACK. NOW THE STEERING WILL QUICK AS WE ARE GOING DOWN THE ROAD. THIS IS VERY UNSAFE AND HAS THE POTENTIAL TO CAUSE AN ACCIDENT. THE VEHICLE IS VERY HARD TO MANEUVER WHEN THE STEERING QUITS, AND IF IT WERE TO QUIT AS YOU WERE MAKING A TURN OR IN A SHARP CURVE, THE OUTCOME COULD POSSIBLY BE VERY BAD. THIS IS CLEARLY A SAFETY ISSUE. *TR

Mileage: 120,000

STARTED THE CAR LIKE NORMAL WENT TO LEAVE FROM MY PARKING SPACE WHEN STEERING WHEEL WOULD NOT TURN FREELY. DROVE THAT WAY TO WORK (THOUGHT IT WAS ICE IN SYSTEM DUE TO A SNOW STORM) CALLED MY MECHANIC BUT WHEN I WENT BACK AND STARTED THE CAR AGAIN IT WAS FINE, IT DID NOT OCCUR AGAIN FOR A WEEK. ONE DAY AS I WAS DRIVING IT STARTED HAPPENING WHICH NEVER HAPPENED BEFORE. READ A POST THAT IT HAPPENED TO SOME OTHER PEOPLETHIS IS A REAL SAFETY HAZARD, I HAVE A KIDS AND GRANDCHILDREN THAT RIDE WITH ME I WILL NOT PUT THEIR LIVES ON THE LINE. *TR

Mileage: 137,500

POWER STEERING STOPS WORKING WHILE DRIVING. IF YOU STOP SHUT OFF CAR THEN RESTART POWER STEERING WILL WORK FOR AWHILE. FORD HAS NO RECALL ON THIS PROBLEM. SUGGESTED FROM FORD DEALERSHIP WAS TO REPLACE STEERING COLUMN AT $1400.00. THIS IS NOT AN INTERMITTENT ISSUE AND EFFECTS 2008,2009, 2010 FORD AND MERCURY VEHICLES. AFRAID TO DRIVE CAR. *TR

Mileage: 100,000

WHILE WAITING AT A STOP SIGN TO MAKE A RIGHT TURN, MY STEER WHEEL JERKED IN MY HAND AND SEEM TO LOCK. WHEN THE TRAFFIC CLEARED, I TRIED TO MAKE THE TURN AND THE STEERING WHEEL HAD DEFINITELY LOCK, MAKING IT IMPOSSIBLE TO TURN AND STEER AND PLACING ME IN A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND TURNED IT OFF WHILE IN TRAFFIC. WHEN I RESTARTED THE CAR THE STEERING HAD UNLOCKED. MY CAR WAS IN AN ACCIDENT A MONTH PRIOR TO THIS INCIDENT AND I HAD BODY WORK DONE, HOWEVER THE DEALERSHIP AND THE INSURANCE COMPANY BOTH STATED THAT THIS WAS NOT A RESULT OF THE ACCIDENT. THE STEERING ON THE 2009 MERCURY MARINER IS ELECTRONIC AND FAILED TO OPERATE PROPERLY. THE ENTIRE STEER COLUMN HAS TO BE REPLACE AT MY EXPENSE. *TR

Mileage: 49,000

THE 2009 MERCURY MARINER IS EXPERIENCING INTERMITTENT FAILURE OF THE POWER STEERING SYSTEM. (AT LEAST 3 TIMES SO FAR) WHEN THE CAR IS STARTED, THE STEERING IS NEARLY IMPOSSIBLE TO MOVE. REPEATED RESTARTING OF THE CAR WILL SOMETIMES RESTART THE POWER STEERING AND THEN THE CAR IS DRIVABLE UNTIL IT IS SHUT OFF. THE DEALER TELLS US THAT THE ONLY REPAIR AUTHORIZED BY FORD IS THE COMPLETE REPLACEMENT OF THE STEERING COLUMN - AN APPROXIMATELY $1300.00 PART PLUS THE HOURLY RATE. THIS IS AN EXTREMELY DANGEROUS TYPE OF FAILURE. IF IT WOULD OCCUR WHILE MY 17 YEAR OLD DAUGHTER IS DRIVING THE CAR, SHE WOULD BE UNABLE TO CONTROL THE VEHICLE AND WOULD MOST LIKELY CAUSE AN ACCIDENT. *TR

Mileage: 94,000

MY DAUGHTER WAS DRIVING MY 2009 MERCURY MARINER AT A SPEED OF 25 MPH. THE STEERING WHEEL BASICALLY LOCKED UP. NO WARNING. I CHECKED ONLINE AND THERE ARE NUMEROUS COMPLAINTS ABOUT THIS HAPPENING. THIS IS AN OUTRAGE! IF SHE OR I WOULD HAVE BEEN ON THE HWY AT A HIGH RATE OF SPEED WE WOULD HAVE BEEN KILLED. I HAVE THREE GRANDDAUGHTERS WHO RIDE IN THIS VEHICLE AS WELL. I JUST BOUGHT THIS VEHICLE JANUARY 2012. IT ONLY HAS 63300 MILES. I TAKE IT IN TO THE FORD DEALER FOR SERVICE CHECK UPS AND OIL CHANGES. I DO TAKE GOOD CARE OF IT. I HAVE SEEN ONLINE REPAIR COULD BE OVER 5K. THIS IS A HUGE SAFETY ISSUE!!! WHY HASN'T THIS BEEN RECALLED WITH SO MANY ONLINE COMPLAINTS?

Mileage: 63,300

WHILE TRAVELING AT 55 MPH, POWER STEERING STOPPED WORKING MAKING VEHICLE VERY HARD TO STEER. BY TURNING KEY OFF AND RESTARTING, WHILE TUGGING ON STEERING WHEEL, POWER STEERING WILL START WORKING AND MAY LAST 30 MINUTES OR 3 MINUTES. WHILE WORKING, STEERING WHEEL SHAKES AND MAKES NOISE. VEHICLE PULLS TO THE LEFT. FORD DENIES HAVING HAD THIS PROBLEM BEFORE AND WANTS TO REPLACE STEERING COLUMN FOR $1,396.57. COMPLAINTS ON THE INTERNET ABOUT THIS PROBLEM ARE NUMEROUS. I DO NOT WANT TO BUY ANOTHER DEFECTIVE STEERING COLUMN AND DON'T UNDERSTAND THAT POWER STEERING PROBLEM WOULD BE SOLVED. *TR

Mileage: 121,042