2010 MERCURY MARINER Steering Problems

The contact owns a 2010 Mercury Mariner. The contact stated that after starting the vehicle, the message "Power Steering Assist Failure" was displayed, and the steering wheel became extremely difficult to turn in either direction. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering), which the contact related to the failure. The cause of the failure was not yet determined. The failure mileage was 185,000.

Mileage: 185,000

Power Steering assist fault went out with no warning. Now steering wheel is locking up while driving. Also when trying to gain speed the vehicle bogs out.

The power steering assist is malfunctioning and it is available for inspection upon request. The steering wheel is very difficult to turn, it's as if the power steering assist is keeping the wheel from turning. No, but I spoke to someone at Ford and they said that it sounded like my car should be in the recall that was announced for my vehicle type but my VIN was not included in the recall. My car has not been inspected by anyone but it says right on the dash board digital display that there is a "Power Steering Assist Fault". Ford does this with many vehicles they recall, a lot of vehicles that should be included in the recalls are not and we're supposed to foot the bill for their lack of concern for public safety? It's going to cause an accident but it's my only working car and I can't afford to pay for their mistakes. How many have died due to their negligence I'm wondering.

The contact owns a 2010 Mercury Mariner. The contact stated that while driving at approximately 5 MPH and attempting to park the vehicle, the power steering became inoperable. The power steering failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was unknown.

The contact owns a 2010 Mercury Mariner. The contact stated while attempting to pull out of a parking space, she became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,000.

Mileage: 65,000

I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "CHECK FUEL LINES." It also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.

The contact owns a 2010 Mercury Mariner. The contact stated that the power steering fault warning light was illuminated. The power steering assist had failed which made the vehicle difficult to steer. The contact stated that the power steering fuse lines were replaced; however, the failure persisted. The dealer was contacted, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.

Mileage: 125,000

The contact's mother owns a 2010 Mercury Mariner. The contact stated while her mother was driving 45 mph, the steering wheel became difficult to turn. The driver stated the tire pressure and the power steering warning lights were illuminated. The driver was able to park the vehicle on side of the road. The owner took the vehicle to the independent mechanic and associated the failure with NHTSA Campaign Number: 14V284000 (Steering), however, the VIN was not included. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 115,437

Mileage: 115,437

The contact owns a 2010 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault message flashed on the instrument panel. The contact then stated that excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number:14V284000 (Steering). The contact called the dealer and was informed that the vehicle was not under recall. The manufacturer was notified of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 121,000.

Mileage: 121,000

My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my AC compressor does not work my car is just not safe

The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to NHTSA Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.

the power steering assist fault it just stopped working. very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online

The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in NHTSA Campaign Number: 14V284000 (Steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.

"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA Vin lookup program.

lost of steering control because of power steering failed. And caused elec. system to go nuts

Steering power fault light came on Steering difficulty

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THE VEHICLE WAS LEAKING AN UNKNOWN FLUID. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE ELECTRIC POWER STEERING PUMP TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.

Mileage: 101,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE STEERING BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT POWER STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED AND THAT THERE WOULD BE NO ASSISTANCE IN REPAIRING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

Mileage: 132,000

I'M VERY UPSET AND ON THE VERGE OF TEARS! AS I PULLED OUT OF THE BANK YESTERDAY, I MADE A LEFT HAND TURN AND MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! ON JULY 21, 2014 I TOOK MY CAR TO FREEDOM FORD IN MCALESTER, OK FOR RECALL #14S05. I WAS TOLD THE MODELS WOULD BE UPDATED TO " POWER STEERING ASSIST FAULT! SO AFTERWARDS I LEFT ON MY MERRY WAY KNOWING THAT I WOULD NEVER HAVE TO WORRY ABOUT THIS ISSUE AGAIN! WRONG! IS THERE ANYTHING FORD CAN DO TO BACK UP WHAT THEY SAID? THEY SAID UPDATING THE MODULES WOULD "PREVENT" THIS FROM HAPPENING? WHY DIDN'T THEY JUST SAY THAT IN A FEW YEARS IT WILL HAPPEN SO BE CAREFUL?? I"M SO UPSET! PLEASE HELP ME! I CANNOT AFFORD TO BUY THE $1,600. PART THAT FORD SAYS I NEED! I REALLY THING THERE SHOULD BE AN UPDATED RECALL FOR THIS ISSUE THAT WAS NOT RESOLVED BY UPDATING MODULES!

Mileage: 115,500

ON MY DASH IT'S SAYS "POWER ASSIST FAULT" I'VE DONE SOME RESEARCH AND IT SEEMS THERE HAVE BEEN TONS OF THESE MERCURY'S RECALLED BECAUSE OF THE POWER ASSIST FAULT GOING OUT AND VEHICLES LOOSING CONTROL OF THERE VEHICLES. MY VEHICLE IS A FEW MONTHS SHY IF MEETING THE DATE IN WHICH THESE MERCURY'S WERE RECALLED. I THINK IT'S A HUGE SAFETY RISK. AND BEINGS IN A SINGLE MOTHER OF 2 LITTLE GIRLS I THINK MAYBE MY MERCURY SHOULD BE FIXED. MINE IS LEGIT MESSED UP. I CAN BARLEY TURN IT. THE POWER STEERING IS ALL JACKED AROUND AND ITS CAUSING OTHER ISSUES. SUCH AS NOT MY CAR NEEDS ALIGNED. I WANTED TO KNOW HOW COME MINE IS MESSED UP BUT BECAUSE OF JUST A FEW MONTHS MINE DOESN'T HAVE THE RECALL. PLEASE HELP ME KEEP MY KIDS SAFE. THANK YOU I'M LOCATED IN SCOTTSVILLE KY 42164

Mileage: 180,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING LOST POWER AND WAS DIFFICULT TO TURN. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT CALLED THE FORD LINCOLN OF QUEENS SERVICE CENTER DEALER, LOCATED IN QUEENS, NEW YORK, (888) 705-7067, AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.

Mileage: 185,000

HAS MY GRANDMA WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH THE STEERING WHEEL LOCKED ON HERE AND WASN?T ABLE TO MOVE IT. LUCKILY SHE WAS AT THE LAST LANE AND ABLE TO GET ON THE EMERGENCY LANE AND NOT CAR HIT HERE. I DID RESEARCH ON THIS AND IT SAID THAT MANY OTHER YEAR MAKE AND MODELS HAD A RECALL. FOR SOME REASON THEY DIDN?T DO A RECALL ON ALL OF THEM JUST SOME DONE AT SOME PARTS OF THE STATE WHEN THEY ARE ALL MADE FOR THE SAME COMPANY. IF YOU CAN LET ME KNOW HOW OR WHY HER SUV AIN'T UNDER THE RECALL. IF SHE DIDN'T HAVE THAT BIT OF LUCK THAT DAY SHE COULD'VE BE INJURED VERY BAD AND INJURED OTHERS AS WELL FOR THE STEERING WHEEL JUST TO LOCK WHILE DRIVING. THIS HAPPEN IN SAN ANTONIO TX ON HIGHWAY 35. *TR

Mileage: 148,000

THE OTHER DAY MY GRANDMOTHER STREERING WHEEL LOCKED ON HER MERCURY AS SHE WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH. THANK GOD SHE WAS ABLE TO STOP THE CAR WITH OUT GETTING HIT. I DID SOME RESEARCH ON THIS MAKE AND MODEL AND THEY HAVE A RECALL ON THIS PROBLEM JUST NOT WITH THE VEHICLES JUST DEPENDS ON WHERE IT WAS MADE. WHICH I THING IS WRONG IF THEY HAVE MANY RECALLS IN THE SAME MAKE AND MODEL THEY SHOULD HAVE THEM ON ALL OF THEM..

Mileage: 148,000

IN MOTION ON A STREET A POWER STEERING ASSIST FAULT WARNING CAME ON, SHORTLY AFTER LOST POWER STEERING. INFORMED BY FORD IT WAS FIXED AFTER RECALL ON SEP 22ND 2014, AND IS NO LONGER VALID OR COVERED? SAME PROBLEM HAPPENING AGAIN AS THE FIRST RECALL

Mileage: 110,000

WHEN FILLING GAS TANK YESTERDAY ONCE FULL GAS LEAKED FROM UNDER THE WHEEL WELL ONTO THE TIRES. THE CAR WAS PARKED AT A GAS STATION. I WAS ASKED TO MOVE THE CAR AWAY FROM THE PUMP BY THE GAS ATTENDANT.

Mileage: 146,054

VEHICLE'S ELECTRONIC POWER STEERING TURNED OFF IN THE MIDDLE OF DRIVING, TURNING ON HIGHWAY, THIS HAS HAPPENED 3 TIMES, SEEMS LIKE WHEN THE HEAT IS ON. RECALL 14S05C SHOWS UP IN SERVICE RECORDS FROM THIS CAR. WORKS WAS DONE MY MAHOPAC FORD, MAHOPAC, NY. REFLASH IC AND PSCM. THIS RECALL WAS APPARENTLY ADDRESSED, BUT THE PROBLEM HAS COME BACK. I JUST BOUGHT THIS CAR USED TWO WEEKS AGO. IT DID NOT HAVE THIS PROBLEM UNTIL I TURNED THE HEAT ON. NOT SURE WHAT TO DO.

Mileage: 164,400

POWER STEERING WENT OUT. THERE WAS A RECALL I SEE BUT FOR SOME REASON MINE ISNT COVERED. ITS A 2010 AND JUST TURNED 70K MILES. I SEE THIS IS COMMON BUT CANT FIND A FIX ONLINE.

Mileage: 70,000

I HAVE A 2010 MERCURY MARINER. THERE WAS A RECALL FOR THE POWER STEERING. I DIDN'T GET IT TAKEN IN RIGHT AWAY, JUST TOOK IT IN DECEMBER 2018 FOR OIL CHANGE AND HAD DEALERSHIP TAKE CARE OF RECALL ALSO. THEY UPDATED THE SOFTWARE BUT THAT IS WHEN MY TROUBLE STARTED WITH THE POWER STEERING. STEERING WHEEL HAD A TWITCH, SHAKING BY ITSELF WHILE CAR WAS RUNNING AT IDLE. WHEN THE SHAKING GOT REAL BAD I TOOK IT TO DEALER MARCH 7 2019 TO BE FIXED UNDER RECALL FOR POWER STEERING ASSIST LOSS. THE RECALL STARTED JULY 25 2014 WITH NO END DATE OF RECALL. THEY TOLD ME THAT THEY COULDN'T FIX IT UNDER THE RECALL BECAUSE FORD SAID IT HAD BEEN TO LONG AFTER THE RECALL. BASICALLY THEY WERE SAYING THE RECALL WAS OUTDATED. THEY TOLD ME I COULD HAVE IT FIXED FOR $800 OUT OF POCKET. A RECALL SHOULD NEVER BE OUTDATED BUT GO THE LIFE OF THE VEHICLE. EVERY VEHICLE IS DIFFERENT WHEN THE THE PART GOES BAD AFTER A RECALL HAPPENS. MINE WAS ALMOST 5 YEARS AFTER RECALL STARTED. IT IS A SAFETY ISSUE BECAUSE YOUR POWER STEERING GOES OUT IF NOT FIXED AFTER THE STEERING WHEEL STARTS TWITCHING. MY POWER STEERING WENT OUT 2 DAYS AFTER I HAD TAKEN IT IN TO THE DEALERSHIP TO HAVE IT FIXED FOR WHAT I THOUGHT WAS A REAL RECALL. APPARENTLY FORD HAS FAKE RECALLS. WHEN YOU TAKE YOUR VEHICLE IN THEY REFUSE TO FIX IT BECAUSE THEY SAY WHAT RECALL. THE POWER STEERING WENT OUT WHEN I STOPPED TO GET GAS. I STARTED THE CAR BACK UP AFTER GETTING GAS IT WAS GONE. I CALLED FORD CUSTOMER SERVICE NUMBER MARCH 14 2019. I LET THEM KNOW WHAT MY ISSUE WAS. THEY DID THERE RESEARCH AND CALLED ME BACK MARCH 15 2019 ONLY TO LET ME KNOW THAT THE UPDATE THE DEALERSHIP DID IN DECEMBER 2018 WAS THE FIX. IT WAS ONE AND DONE. THEY WERE NOT DOING ANYTHING ELSE, THEY TOLD ME. SO THE UPDATE CANCELLED OUT THE REAL FIX OF CHANGING THE TORQUE SENSOR IN THE STEERING COLUMN WHICH 2 DAYS LATER LEFT ME WITHOUT POWER STEERING.

Mileage: 154,000

IT HAPPENED ABOUT ONCE A MONTH, I WOULD HAVE NO POWER STEERING WHEN IN TRAFFIC, IN MOTION, TURNING FOR ABOUT 3 - 5 SECONDS, THEN BACK TO NORMAL STEERING. I DIDN'T KNOW ABOUT ANY RECALL AT THE TIME. THEN WHILE IN MOTION, TURNING INTO TRAFFIC POWER STEERING STOPPED COMPLETELY, WITH MESSAGE "POWER STEERING ASSIST FAULT" I LOOKED ONLINE, AND FOUND OUT ABOUT THE RECALL. DEALER SAYS STEERING RECALL WAS COMPLETED BUT I WAS NEVER NOTIFIED WHEN. THE PROBLEM HAS NEVER STOPPED FOR ME. NOW IT IS A PERMANENT PROBLEM, AND DEALER SAYS NO WARRANTY, NO RECALL. CAN I FORCE THE DEALER TO RE-DO THE RECALL SOMEHOW?

Mileage: 140,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT HAD TO EXERT EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE FAILURE MADE IT DIFFICULT FOR THE CONTACT TO DRIVE. THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

POWER STEERING ASSIST FAULT HAPPENS WHILE DRIVING RECALL SHOULD BE EXTENDED TO COVER MORE VEHICLES

Mileage: 79,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.

Mileage: 137,000

MY CAR HAS A MALFUNCTION WITH THE POWER STEERING ASSIST. IT WENT OUT OF MY ON THE FREEWAY COMING HOME FROM GLENDALE, AZ TO RIVERTON, UT. IT WAS SO SCARY AND SO DIFFICULT TO GET HOME! MY MECHANIC INFORMED ME THERE WAS A RECALL ON THIS PART. HOWEVER, SOMEHOW MY VIN IS NOT SHOWING THIS RECALL EVEN THOUGH IT IS THE EXACT YEAR, MAKE AND MODEL AFFECTED. AFTER DOING SOME RESEARCH IT TURNS OUT THAT FORD ONLY RECALLED A FRACTION OF THE VEHICLES THAT WAS MANUFACTURED WITH THIS FAULTY PART. HOW ARE THEY ONLY ACCOUNTABLE FOR SOME OF THE VEHICLES AFFECTED? CLEARLY I HAVE THE SAME FAULTY PART IN MY VEHICLE. I'VE CALLED EVERY DEALERSHIP IN THE VALLEY TRYING TO FIND INFORMATION ON WHY IT IS A "LOTTERY" ON WHO GETS THE RECALL FIXED AND WHO DOESN'T. THEY HAVE BASICALLY ALL TOLD ME TO GET STUFFED. I CAN'T DRIVE MY CAR AND THE PART IF VERY DIFFICULT TO FIND OUTSIDE OF THE DEALERSHIP, WHO I DO NOT WANT TO GO THROUGH AFTER HAVING THEM REFUSE TO CORRECT AN ISSUE THAT HAS A RECALL ASSOCIATED WITH IT. FORDS RECALL 14S05.

Mileage: 91,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. LARRY H. MILLER SUPER FORD SALT LAKE CITY (1340 S. 500 W, SALT LAKE CITY, UT 84115, (801) 783-4473) AND KEN GARFF WEST VALLEY FORD (4091 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 559-0500) WERE CONTACTED AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

Mileage: 93,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (DUNPHY FORD, 7700 FRANKFORD AVE, PHILADELPHIA, PA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

WAS SLOWING TO TURN IN SHOPPING PLAZA LOSE POWER STEERING ALMOST RAN WOMEN OVER CROSS DRIVE WAY CAR WOULD NOT STEER WITHOUT MUCH FORCE THIS IS DANGEROUS HOW MANY MUST DIE BEFORE FORD FIXES THIS DO THEY REMEMBER GAS TANKS ? MY NEXT CALL IS TO 60 MINUTES .

Mileage: 105,000

WHEN I AM DRIVING TURNING THE WHEEL IT MAKE A LOUD CLICKING SOUND

Mileage: 56,000

I WAS DRIVING DOWN THE STREET AND WENT TO TURN A CORNER AND MY POWER STEERING WENT OUT COMPLETELY. I HAVE A MESSAGE THAT POPS UP EVERY TIME I START MY CAR THAT SAYS POWER STEERING ASSIST FAILURE. I HAVE FOUND A RECALL ON THIS ISSUE BUT THE DEALERSHIP SAYS MY VIN ISN'T INCLUDED IN THE RECALL. MY VEHICLE WAS PRODUCED 02/2010 WHICH FALLS IN THE TIME FRAME OF THE RECALL.

Mileage: 200,000

POWER STEERING SUDDENLY STOPPED WORKING WHILE I WAS DRIVING. THE VEHICLE IS EXTREMELY DIFFICULT TO NAVIGATE BUT I WAS ABLE TO PULL OFF THE ROAD TO A SAFE AREA. AFTER SHUTTING THE CAR OFF FOR 15 MINUTES AND RESTARTING THE LACK OF POWER STEERING REMAINED, BUT THERE WAS NOW A MESSAGE SAYING "POWER STEERING ASSIST FAULT". THIS CAR HAS SEVERAL OTHER ELECTRICAL PROBLEMS WITH REGARD TO THE A/C & BLOWER, AND ALSO THE DRIVERS SIDE WINDOW AND DOME LIGHTS WORK SPORADICALLY.

Mileage: 120,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE MAKING TURNS. IN ADDITION, THE BATTERY WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

I WAS DRIVING MY CAR LIKE ANY DAY NORMALLY CAME HOME PARK THE CAR AND ASKED MY DAUGHTER TO PUT MY CAR IN GARAGE.BUT SHE CAME BACK AND SAID MY STEERING WHEEL WAS HARD TO TURN.I WENT OUT AND TRIED AND I COULD BARELY TURN THE STEERING WHEEL

Mileage: 14,000

MY 2010 MERCURY MARINER I RECENTLY PURCHASED SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER REQUIRING ALOT OF EFFORT TO TURN THE VEHICLE. LUCKILY NO ACCIDENT OCCURRED. I LATER FOUND A SAFETY RECALL ON THE NHTSA WEBSITE THAT STATED THIS COULD HAPPEN WITH THIS VEHICLE AND THAT FORD WOULD REPAIR THE PROBLEM FREE OF CHARGE. WHEN I CALLED FORD/LINCOLN THEY SAID THAT THIS VEHICLE HAD BEEN LOOKED AT A FEW MONTHS AGO AND HAD NOT DISPLAYED THIS PROBLEM AS OF THEN SO NO PARTS WERE REPLACED. NOW THAT IT ACTUALLY HAS DISPLAYED THE LACK OF STEERING PROBLEM THAT THE RECALL STATES IT COULD, FORD SAYS THEY DON'T HAVE TO FIX IT NOW BECAUSE THEY ALREADY LOOKED AT IT BEFORE IT DID IT... WHAT??? I AM HOPING YOU AT THE NHTSA WILL HELP ME TO GET FORD TO FOLLOW THROUGH ON HONORING THEIR SAFETY RECALL WITH MY VEHICLE AS THE RECALL STATES THAT FORD IS RESPONSIBLE FOR THE COST OF REPAIRS TO FIX THIS ISSUE WITH THE STEERING THAT MY VEHICLE IS EXPERIENCING. OBVIOUSLY SINCE MY VEHICLE DID EXACTLY WHAT THE SAFETY RECALL SAID IT COULD DO, FORD DID NOTHING TO CORRECT THIS PROBLEM WHEN THEY CLAIM TO HAVE LOOKED AT IT BEFORE. THEREFORE, FORD SHOULD STILL BE REQUIRED TO HONOR THE SAFETY RECALL AND CORRECT THIS ISSUE. THANK YOU.

Mileage: 85,000

POWER STEERING ASSIST LITE UP ON DASH BOARD. POWER STEERING WENT OUT. CAN NOT STEER CAR AS I ATTEMPTED TO TURN AND DRIVE OUT OF PARKING LOT. PARKED CAR AND NOT DRIVING CAR.

Mileage: 59,000

WHILE DRIVING WEST ON I-80 AT NIGHT AT 75MPH IN WYOMING THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER STEERING WITHOUT NOTICE. A FORD DEALER SAYS THE EPAS SYSTEM FAILED AND HAS TO BE REPLACED BY THE OWNER FOR $800. THIS OCCURRED EVEN AFTER THE FORD EPAS PSCM RECALL REPROGRAMING WAS PERFORMED IN 07/2014.

Mileage: 126,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHEN THE GEAR SHIFTER WAS PLACED IN DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED AT A LOW SPEED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE WAS PREVIOUSLY REPAIRED, BUT RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,300.

Mileage: 123,300

A MALFUNCTION OF THE ELECTRIC POWER STEERING, I CANT STEER MY VEHICLE.IT IS DIFFICULT TO STEER AND CONTROL THE VEHICLE. I WAS DRIVING AND THE STEERING START WOBBLING AND MAKING NOISE VIBRATING AND THE STEERING GO REAL STIFF. I CALLED THE RECALL DEPARTMENT THEY TOLD ME IT WAS A RECALL ON THE TORQUE SENSOR OR PSCM JULY 2014 TO TAKE IT TO THE DEALER TO GET APPROVAL TO LET THEM KNOW , I DID THEY CHECKED IT OUT SAID IT WAS THE TORQUE SENSOR, CALLED FORD TO GET APPROVAL BECAUSE IT WAS ON THE RECALL LIST, WAS DENIED. I DON'T UNDERSTAND YOU SAID IF THIS PROBLEM SHOWS A HISTORY LOSS OF THE TORQUE SENSOR SIGNAL OR FAIL CODES RELATING TO THE PSCM WHEN I BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED FREE OF CHARGE. YOU TOLD ME THE RECALL WAS JULY 2014 AND AT THAT TIME YOU RESET THE PSCM AND CLUSTER MODULE. THAT DIDNOT FIX THE PROBLEM ONLY PUT A BANDAID ON THE REAL PROBLEM. I DID NOT OWN MY VEHICLE IN 2014. THIS IS HAPPENING AGAIN. AFTER THE FIRST RECALL. ANOTHER RECALL. WHY WONT YOU FIX IT MY ARMS SHOULDER NECK AND HEAD ARE INJURED BECAUSE YOU WILL NOT FIX WHAT IS A PART THAT CONSISTANTLY BREAK DOWN OR MALFUNCTION THAT'S HAPPENING OVER AND OVER. IT SHOULD BE SET FOR ANOTHER RECALL. THIS COULD NOT BE HAPPENING ONLY TO ME. DRIVING ON CITY STREETS IN MOTION WITH BAD STEERING ISSUES.

Mileage: 125,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND THE VEHICLE BECAME DIFFICULT TO STEER IN ADDITION, THE ELECTRICAL POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 04/19/17 *LJ UPDATED 09/25/2017*JS

Mileage: 100,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED TO RESET THE COMPUTER. THE DEALER WAS NOTIFIED THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. IN ADDITION, THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 02/22/17*LJ *CN

ORIGINAL OWNER: THE VEHICLE WOULD WAS PARKED WITHOUT ISSUE YESTERDAY. BACKED IT UP THIS MORNING AND THERE WAS NO POWER STEERING. SHUT IT OFF AND TRIED AGAIN AND THERE WAS STILL NO POWER STEERING. ON THE THIRD ATTEMPT, THE POWER STEERING RETURNED AND I VERY CAUTIOUSLY DROVE IT TO THE DEALERSHIP. THERE WERE NO ERROR MESSAGES DISPLAYED OR WARNINGS WHILE IT WAS OUT. (CHANGE OIL REMINDER WAS LIT). DEALERSHIP RAN DIAGNOSTICS AND TRIED TO RECREATE THE ISSUE WITHOUT PROBLEMS. THIS VEHICLE WAS BUILT IN THE KANSAS CITY PLANT DURING THE TIME OF THE RECALL FROM OCT 2014, BUT FOR SOME REASON, THE VIN IS NOT INCLUDED. AUTHORIZED FORD DEALERSHIP RECOMMENDED "BASED ON CONCERN ONLY" TO "REPLACE THE ELEC. STEERING TORQUE SENSOR AND RECALIBRATION." I DON'T FEEL SAFE DRIVING THIS OR SELLING TO SOMEONE ELSE, EVEN WITH THE REPAIR!! *TR

Mileage: 88,500

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE TRYING TO BACK OUT OF A PARKING SPACE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

Mileage: 110,000

MY TORQUE SENSOR FAILED AFTER RECALL 14S05 WAS PERFORMED. THIS ALMOST CAUSED AN ACCIDENT GOING 70 MPH ON I70 BECAUSE THE POWER STEERING ASSIST WENT INTO MANUAL MODE WITH NO WARNING. HAVE TAKEN THE VEHICLE TO LARRY H MILLER FORD FOR SERVICE FOUND BAD TORQUE SENSOR WHICH WAS SUPPOSED TO HAVE BEEN FIXED WITH THE RECALL. I HAVE TRIED TO WORK WITH FORD AND HAVE HAD NO LUCK WITH ANY RESOLUTION AND I AM GETTING THE RUN AROUND. FROM DOING MY RESEARCH, I AM NOT THE ONLY ONE WITH THIS ISSUE AND I DO BELIEVE FORD HAS NOT MET THEIR OBLIGATION TO THIS RECALL. I WAS TOLD THAT IF I HAD NOT BROUGHT MY VEHICLE IN FOR THE RECALL I MAY BE ELIGIBLE FOR THE REPLACEMENT. SO IF I HAD LET IT GO THEY WOULD FIX THE PROBLEM. BUT, BECAUSE I HAD THE RECALL ADDRESSED IT'S MY PROBLEM. DO NOT THINK FORD IS FIXING THE PROBLEM THEY ARE PUTTING A BANDAGE ON IT. FORD'S RECALL FIX, ONLY RE-FLASHED THE COMPUTER SOFTWARE AND DID NOT PROVIDE A HARDWARE FIX FOR THE TORQUE SENSOR ITSELF, WHICH FAILED FOR A SECOND TIME.

Mileage: 107,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE ATTEMPTING TO MAKE A U TURN AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 201,000.

Mileage: 201,000

I SUFFERED AN ACCIDENT BECAUSE WHILE DRIVING IN A HIGHWAY, I COULD NOT STEER THE WHEEL AND THE ENGINE STOP WORKING. I WROTE BEFORE BECAUSE OF WHAT HAPPENED AND HAVE NOT RECEIVED AN ANSWER. WHAT CAN I DO? THANK YOU *TR

Mileage: 45,000

CANNOT GET ANY INFO ABOUT WHETHER MY WIFE'S VEHICLE HAS A RECALL. I PUT IN THE VIN IN YOUR WEBSITE AND IT TELLS ME THAT I MUST INPUT A VALID VIN. THIS FORM INDICATES THAT MY VIN IS VALID. WHAT GIVES?

Mileage: 25,012

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AND HAD THE VEHICLE REPAIRED. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AFTER THE POWER STEERING ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,723.

Mileage: 86,723

ON THAT DATE, I WAS DRIVING HOME WITH MY WIFE AT APPROXIMATELY 2 PM. SUDDENLY, THE CAR WENT OFF AND THE STEERING WHEEL WENT STIFF. AS I TRIED TO MOVE UNSUCCESSFULLY, WE WENT DOWN TO A SLOPE OF ABOUT 20 DEGREES. AS A RESULT, BOTH OF US HAD TO BE TAKEN FOR EMERGENCY TREATMENT FOR KNOCKS, CUTS AND FOLLOW UP CHECKS. SO FAR, IT HAS COST US $16,497.00 AND REPAIR OF THE CAR US$6,853.00. THERE HAS BEEN OTHER EVENTS WHERE THE CAR SUDDENLY STOPS AND THE STEERING WHEEL BECOMES STIFF. BUT, I DON T USE THE CAR IN THE HIGHWAY BUT ONLY FOR SHORTS ERRANDS AND WITHIN THE AREA WHERE WE LIVE. ITS BEEN A NIGHTMARE. I HAVE CHANGED THE THROTTLE CASING MODULE, THE RESTRAINT CONTROL MODULE, I PUT A RUBBER STOP ON THE ACCELERATION PEDAL, ETC. AGAIN, OUT OF THE ACCIDENT IT HAS BEEN OVER 4 THOUSAND DOLLARS IN TRYING TO FIX THE CAR. *TR

Mileage: 43,757

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. IT TOOK SEVERAL ATTEMPTS FOR THE CONTACT TO START THE VEHICLE. THE DEALER STATED THAT THE HOUSING PIECE FOR THE STEERING COLUMN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

Mileage: 28,000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL LOCKED WITHOUT WARNING ON MULTIPLE OCCASIONS UPON MAKING A TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE IN ORDER TO FULLY TURN THE STEERING WHEEL LEFT OR RIGHT ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WILL BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

CAR STALLED WHILE MY GRANDDAUGHTER WAS DRIVING ON THE HIGHWAY. IT ALSO DID NOT ACCELERATE. SHE HAD TO STEP ON THE BRAKES TO GET THE CAR TO MOVE. SHE IMMEDIATELY GOT A DIAGNOSIS FROM AUTO ZONE (THROTTLE BODY SYSTEM OPEN- P2111), THEN TOOK THE CAR TO THE FORD DEALERSHIP WHERE THE PROBLEM WAS CONFIRMED AND REPAIRED. AN EMERGENCY LIGHT CAME ON DURING THIS PROBLEM. *TR

Mileage: 80,000