High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER SIDE SEAT FRACTURED AND COLLAPSED BACKWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD PREVIOUS RECALL REPAIRS DONE FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 144,000.
TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER SIDE SEAT FRACTURED AND COLLAPSED BACKWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD PREVIOUS RECALL REPAIRS DONE FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 144,000.
DRIVERS SEAT LEATHER IS TORN. WHEN TAKEN TO THE DEALER WAS INFORMED THAT IT'S A MANUFACTURING DEFECT "OVERSTITCHED" BUT THAT IT IS NOT COVERED UNDER THE EXTENDED WARRANTY. CONTACTED FORD MOTOR COMPANY AND RECEIVED A PHONE CALL INFORMING ME THAT "THEY WOULD HAVE TO SIDE WITH THE DEALERSHIP, NOT TO FIX THE SEAT"
DRIVERS SEAT LEATHER IS TORN. WHEN TAKEN TO THE DEALER WAS INFORMED THAT IT'S A MANUFACTURING DEFECT "OVERSTITCHED" BUT THAT IT IS NOT COVERED UNDER THE EXTENDED WARRANTY. CONTACTED FORD MOTOR COMPANY AND RECEIVED A PHONE CALL INFORMING ME THAT "THEY WOULD HAVE TO SIDE WITH THE DEALERSHIP, NOT TO FIX THE SEAT"
MOTOR VEHICLE ACCIDENT CAUSED BY DEFECTIVE SEAT. *CB
MOTOR VEHICLE ACCIDENT CAUSED BY DEFECTIVE SEAT. *CB
THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR RECALL 03504 RELATED TO REPAIRS OF THE DRIVER'S SIDE SEAT BOLT. THE DEALER PROMISED TO HAVE VEHICLE FOR ONLY A COUPLE OF HOURS, HOWEVER THE VEHICLE REMAINED AT DEALER FOR ONE WEEK. *AK *NLM
THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR RECALL 03504 RELATED TO REPAIRS OF THE DRIVER'S SIDE SEAT BOLT. THE DEALER PROMISED TO HAVE VEHICLE FOR ONLY A COUPLE OF HOURS, HOWEVER THE VEHICLE REMAINED AT DEALER FOR ONE WEEK. *AK *NLM
THE POWER SEAT ADJUSTER BROKE, WHICH CAUSED THE SEAT TO TILT BACKWARDS. *JB
THE POWER SEAT ADJUSTER BROKE, WHICH CAUSED THE SEAT TO TILT BACKWARDS. *JB
WE WERE REAR ENDED AND BOTH SEATS BROKE, FLINGING US INTO THE BACK SEAT. WE THEN WENT INTO THE ONCOMING LANE (BECAUSE MY WIFE COULD NO LONGER REACH THE STEERING WHEEL OR THE BRAKES) AND WERE HIT HEAD ON. COMPLAINT #1 - THE SEATS SHOULD NOT HAVE BROKEN. COMPLAINT #2 - THE AIRBAGS NEVER DEPLOYED.*AK
WE WERE REAR ENDED AND BOTH SEATS BROKE, FLINGING US INTO THE BACK SEAT. WE THEN WENT INTO THE ONCOMING LANE (BECAUSE MY WIFE COULD NO LONGER REACH THE STEERING WHEEL OR THE BRAKES) AND WERE HIT HEAD ON. COMPLAINT #1 - THE SEATS SHOULD NOT HAVE BROKEN. COMPLAINT #2 - THE AIRBAGS NEVER DEPLOYED.*AK
CONSUMER STATED DRIVER SIDE SEAT MOTOR HAD DIED. VEHICLE WAS SERVICED. TECHNICIAN NOTICED VEHICLE WAS MANUFACTURED WITH THE WRONG MOTOR. MR *TT
CONSUMER STATED DRIVER SIDE SEAT MOTOR HAD DIED. VEHICLE WAS SERVICED. TECHNICIAN NOTICED VEHICLE WAS MANUFACTURED WITH THE WRONG MOTOR. MR *TT