This Problem Across All Years
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
FRONT BRAKES STARTED AUTOMATICALLY SEIZING UP RANDOM TIMES AND SPEEDS DUE TO A DEFECTIVE WHEEL BEARING THAT DISRUPTED THE ANTILOCK BRAKE SENSORS. THIS CREATED AN EXTREMELY DANGEROUS DRIVING ISSUE. FORD REFUSED TO TAKE RESPONSIBILITY OR PAY FOR ANY REPAIRS BECAUSE IT WAS OUTSIDE THE WARRANTY PERIOD. *TR
FRONT BRAKES STARTED AUTOMATICALLY SEIZING UP RANDOM TIMES AND SPEEDS DUE TO A DEFECTIVE WHEEL BEARING THAT DISRUPTED THE ANTILOCK BRAKE SENSORS. THIS CREATED AN EXTREMELY DANGEROUS DRIVING ISSUE. FORD REFUSED TO TAKE RESPONSIBILITY OR PAY FOR ANY REPAIRS BECAUSE IT WAS OUTSIDE THE WARRANTY PERIOD. *TR
SEE BELOW FROM: TIER 1 EMAIL - CRCFMC [MAILTO:[email protected]] SENT: THURSDAY, MARCH 20, 2014 8:57 AM TO: [XXX] CT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018 HELLO[XXX] MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER. I APOLOGIZE FOR ANY INCONVENIENCE THIS HAS CAUSED. FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS. SINCERELY, [XXX] CUSTTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY FROM: GENERIC - CRC CONTACT RECEIVED: 3/18/2014 5:45 PM TO: TIER 1 EMAIL - CRCFMC SUBJECT: VEHICLE SERVICE ISSUES WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS ARE YOU THE OWNER OF THE VEHICLE :YES MILEAGE : 38000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
SEE BELOW FROM: TIER 1 EMAIL - CRCFMC [MAILTO:[email protected]] SENT: THURSDAY, MARCH 20, 2014 8:57 AM TO: [XXX] CT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018 HELLO[XXX] MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER. I APOLOGIZE FOR ANY INCONVENIENCE THIS HAS CAUSED. FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS. SINCERELY, [XXX] CUSTTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY FROM: GENERIC - CRC CONTACT RECEIVED: 3/18/2014 5:45 PM TO: TIER 1 EMAIL - CRCFMC SUBJECT: VEHICLE SERVICE ISSUES WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS ARE YOU THE OWNER OF THE VEHICLE :YES MILEAGE : 38000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
FROM: TIER 1 EMAIL - [XXX] SENT: THURSDAY, MARCH 20, 2014 8:57 AM TO: [XXX]SUBJECT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018 [XXX], MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER. FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS. [XXX]FORD MOTOR COMPANY ------------------- ORIGINAL MESSAGE ------------------- FROM: GENERIC - CRC CONTACT RECEIVED: 3/18/2014 5:45 PM TO: TIER 1 EMAIL - CRCFMC WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 38000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME : N/A INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
FROM: TIER 1 EMAIL - [XXX] SENT: THURSDAY, MARCH 20, 2014 8:57 AM TO: [XXX]SUBJECT: RE: VEHICLE SERVICE ISSUES CRM:01660000000018 [XXX], MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 MOUNTAINEER. FORD MOTOR COMPANY CONSIDERS THE SATISFACTION OF ITS OWNERS TO BE ONE OF ITS MOST IMPORTANT OBJECTIVES. WE COMMIT VERY SUBSTANTIAL RESOURCES AND EFFORT IN A SINCERE ATTEMPT TO RESOLVE THE CONCERNS OF OUR OWNERS. HOWEVER, LIMITS MUST BE PLACED ON THOSE EFFORTS. AFTER CAREFUL CONSIDERATION WE ARE SUPPORTING THE PREVIOUS DECISION AND WILL NOT BE ABLE TO REIMBURSE YOU FOR THE COST OF REPAIRS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. WE ARE SORRY THAT WE WERE NOT ABLE TO MEET YOUR EXPECTATIONS. [XXX]FORD MOTOR COMPANY ------------------- ORIGINAL MESSAGE ------------------- FROM: GENERIC - CRC CONTACT RECEIVED: 3/18/2014 5:45 PM TO: TIER 1 EMAIL - CRCFMC WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:THE VEHICLES BRAKES STARTED LOCKING UP WHILE DRIVING. THE CAUSE WAS DUE TO A DEFECTIVE WHEEL BEARING THAT CAUSED THE ANTILOCK BRAKE SENSOR TO MALFUNCTION CREATING AN EXTREMELY DANGEROUS DRIVING SCENARIO WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:N/A WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REIMBURSEMENT FOR DEFECTIVE REPAIRS ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 38000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME : N/A INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THERE IS A MANUFACTURING FAULT WITH THE POSITION OF THE BRAKE AND THE GAS PEDAL. IT IS VERY EASY TO MOVE THE RIGHT FOOT FROM THE GAS TO THE BRAKE AND LEAVE ENOUGH OF THE FOOT ON THE GAS AT THE SAME TIME. IT ALLOWS THE BRAKE TO BE PRESSED BUT ALSO APPLIES GAS TO GIVE A VEHICLE A SURGE WHILE BRAKING. HAD THE SAME SITUATION WITH A 2001 FORD TAURUS AND FORD ISSUED A RECALL NOTICE TO HAVE THE PLACEMENT OF PEDALS CHANGED. *TR
THERE IS A MANUFACTURING FAULT WITH THE POSITION OF THE BRAKE AND THE GAS PEDAL. IT IS VERY EASY TO MOVE THE RIGHT FOOT FROM THE GAS TO THE BRAKE AND LEAVE ENOUGH OF THE FOOT ON THE GAS AT THE SAME TIME. IT ALLOWS THE BRAKE TO BE PRESSED BUT ALSO APPLIES GAS TO GIVE A VEHICLE A SURGE WHILE BRAKING. HAD THE SAME SITUATION WITH A 2001 FORD TAURUS AND FORD ISSUED A RECALL NOTICE TO HAVE THE PLACEMENT OF PEDALS CHANGED. *TR