This Problem Across All Years
INSTRUMENT DASH PANEL COVER IS , AND HAS CONTINUED TO PEEL BACK AT THE DEFROST VENTS AT THE WINDSHIELD SINCE 2003. IT APPEARS THE GLUE HAD BEGUN TO FAIL. EACH TIME I BROUGHT MY CAR IN FOR SERVICE MY CONCERNS AND COMPLAINT OF THE DASH BOARD WERE LARGELY IGNORED. SIMPLY BLOWN OFF TO SAY IT WAS NOT COVERED UNDER THE WARRANTY. WHEN ASKED IF THERE HAD BEEN ANY RECALL OR WIDESPREAD COMPLAINTS I WAS TOLD NO TO BOTH QUESTIONS. IT WAS ONLY RECENTLY I DISCOVERED ON A GOVERNMENT RECALL SITE THERE HAD ACTUALLY BEEN A CUSTOMER SERVICE ACTION OFFERED TO ADDRESS THIS PROBLEM. I DID NOT RECEIVE THIS NOTIFICATION. I AM VERY DISSATISFIED TO LEARN THAT NOT ONLY WASN'T I NOTIFIED OF THIS OFFER, MY DIRECT QUESTIONS TOWARDS THIS CONCERN PRODUCED ANSWERS THAT WERE INACCURATE. THIS SITUATION TROUBLES ME DEEPLY AS I PREPARE FOR THE PURCHASE OF MY NEXT NEW CAR. I THINK. IS THIS THE HONESTY ( OR SHOULD I SAY LACK OF HONESTY FROM A CAR MANUFACTURER ) AS I DECIDE WHAT MANUFACTURERS VEHICLE AND SERVICE WILL BEST SATISFY MY EXPECTATIONS AS A NEW CAR CONSUMER. MY FAMILIES ARE LOYAL CUSTOMERS AND CURRENT OWNERS OF FORD, LINCOLN, MERCURY PRODUCTS. THESE INCLUDE LINCOLN CONTINENTAL, FORD EXPLORER, MERCURY MYSTIQUE , AND FORD TAURUS. I WAS LEANING TOWARDS THE PURCHASE OF THE 2009 MERCURY MARINER. IN LIGHT OF MY CURRENT FINDINGS I'M NOT SO SURE I WILL STILL CHOOSE ONE OF YOUR VEHICLES. HAVING RELATIVES WHO ARE CURRENTLY LONG TIME EMPLOYEES OF F,L,M, AS WELL AS RETIRED FAMILY MEMBERS FROM F,L,MERC. I KNOW THAT THEY TOO ARE CONSIDERING PURCHASE OF NEW VEHICLES ALSO IN THE NEAR FUTURE. I REALLY EXPECT A RESPONSE FROM SOMEONE IN HELPING ME RESOLVE THE ISSUE I'M HAVING. DISSATISFIED CONSUMER. CYNTHIA JOHNSON-JERMAN *TR
INSTRUMENT DASH PANEL COVER IS , AND HAS CONTINUED TO PEEL BACK AT THE DEFROST VENTS AT THE WINDSHIELD SINCE 2003. IT APPEARS THE GLUE HAD BEGUN TO FAIL. EACH TIME I BROUGHT MY CAR IN FOR SERVICE MY CONCERNS AND COMPLAINT OF THE DASH BOARD WERE LARGELY IGNORED. SIMPLY BLOWN OFF TO SAY IT WAS NOT COVERED UNDER THE WARRANTY. WHEN ASKED IF THERE HAD BEEN ANY RECALL OR WIDESPREAD COMPLAINTS I WAS TOLD NO TO BOTH QUESTIONS. IT WAS ONLY RECENTLY I DISCOVERED ON A GOVERNMENT RECALL SITE THERE HAD ACTUALLY BEEN A CUSTOMER SERVICE ACTION OFFERED TO ADDRESS THIS PROBLEM. I DID NOT RECEIVE THIS NOTIFICATION. I AM VERY DISSATISFIED TO LEARN THAT NOT ONLY WASN'T I NOTIFIED OF THIS OFFER, MY DIRECT QUESTIONS TOWARDS THIS CONCERN PRODUCED ANSWERS THAT WERE INACCURATE. THIS SITUATION TROUBLES ME DEEPLY AS I PREPARE FOR THE PURCHASE OF MY NEXT NEW CAR. I THINK. IS THIS THE HONESTY ( OR SHOULD I SAY LACK OF HONESTY FROM A CAR MANUFACTURER ) AS I DECIDE WHAT MANUFACTURERS VEHICLE AND SERVICE WILL BEST SATISFY MY EXPECTATIONS AS A NEW CAR CONSUMER. MY FAMILIES ARE LOYAL CUSTOMERS AND CURRENT OWNERS OF FORD, LINCOLN, MERCURY PRODUCTS. THESE INCLUDE LINCOLN CONTINENTAL, FORD EXPLORER, MERCURY MYSTIQUE , AND FORD TAURUS. I WAS LEANING TOWARDS THE PURCHASE OF THE 2009 MERCURY MARINER. IN LIGHT OF MY CURRENT FINDINGS I'M NOT SO SURE I WILL STILL CHOOSE ONE OF YOUR VEHICLES. HAVING RELATIVES WHO ARE CURRENTLY LONG TIME EMPLOYEES OF F,L,M, AS WELL AS RETIRED FAMILY MEMBERS FROM F,L,MERC. I KNOW THAT THEY TOO ARE CONSIDERING PURCHASE OF NEW VEHICLES ALSO IN THE NEAR FUTURE. I REALLY EXPECT A RESPONSE FROM SOMEONE IN HELPING ME RESOLVE THE ISSUE I'M HAVING. DISSATISFIED CONSUMER. CYNTHIA JOHNSON-JERMAN *TR
INSTRUMENT PANEL COVER IS WARPED. *TR
INSTRUMENT PANEL COVER IS WARPED. *TR
2000 MYSTIQUE LS, ENGINE STALL 7 TIMES OVER THE LAST 10 MONTHS. AFTER MULTIPLE REPAIRS, THE MERCURY DEALER COULD NOT FIND THE PROBLEM. PROBLEM STILL EXISTS. *TR
2000 MYSTIQUE LS, ENGINE STALL 7 TIMES OVER THE LAST 10 MONTHS. AFTER MULTIPLE REPAIRS, THE MERCURY DEALER COULD NOT FIND THE PROBLEM. PROBLEM STILL EXISTS. *TR
DT*: THE CONTACT STATED THAT THE VEHICLE'S DASH WARPED ON 10/15/06 CAUSING THE WINDSHIELD DEFROSTER VENT COVER TO POP OUT OF PLACE. THE VEHICLE WAS TAKEN TO THE DEALER SHORTLY AFTER AND DETERMINED THAT A TECHNICAL SERVICE BULLETIN 0346 WITH NHTSA ITEM #10001899 HAD EXPIRED. THE VEHICLE'S DASHBOARD WAS REPLACED ON 04/17/06. *AK
DT*: THE CONTACT STATED THAT THE VEHICLE'S DASH WARPED ON 10/15/06 CAUSING THE WINDSHIELD DEFROSTER VENT COVER TO POP OUT OF PLACE. THE VEHICLE WAS TAKEN TO THE DEALER SHORTLY AFTER AND DETERMINED THAT A TECHNICAL SERVICE BULLETIN 0346 WITH NHTSA ITEM #10001899 HAD EXPIRED. THE VEHICLE'S DASHBOARD WAS REPLACED ON 04/17/06. *AK
TRANSMISSION REBUILT AT 45,000 MILES BY DEALER WHEN WE GOT IT BACK IT DIED AT A 1/4 OF A TANK OF GAS, SO WE CAN NEVER LET IT GO BELOW EVEN A HALF A TANK NOW. OVER DRIVE LIGHT FLASHES ON AND OFF PERIODICALLY THEN GOES OFF. AT 69,000 MILES CAR IS NOW CUTTING OUT LIKE IT DID WHEN IT FIRST HAD TRANSMISSION PROBLEMS.
TRANSMISSION REBUILT AT 45,000 MILES BY DEALER WHEN WE GOT IT BACK IT DIED AT A 1/4 OF A TANK OF GAS, SO WE CAN NEVER LET IT GO BELOW EVEN A HALF A TANK NOW. OVER DRIVE LIGHT FLASHES ON AND OFF PERIODICALLY THEN GOES OFF. AT 69,000 MILES CAR IS NOW CUTTING OUT LIKE IT DID WHEN IT FIRST HAD TRANSMISSION PROBLEMS.
DEALER FOUND BATTERY CABLE OVER HEATED AND MELTED THE INSULATION. EVERYTHING IN THE CAR IS ORIGINAL WITH NO ADD-ON OR ALTERATION. SINCE WARRANTY EXPIRED IN MAY 2003, IT WILL COST 300 DOLLARS TO FIX IT.*AK
DEALER FOUND BATTERY CABLE OVER HEATED AND MELTED THE INSULATION. EVERYTHING IN THE CAR IS ORIGINAL WITH NO ADD-ON OR ALTERATION. SINCE WARRANTY EXPIRED IN MAY 2003, IT WILL COST 300 DOLLARS TO FIX IT.*AK
STARTING IN JUNE 2000, WHEN A/C WAS TURNED ON, AN OBNOXIOUS MUSTY ODOR WAS PRESENT, THEN ON 12-09-00 WITH HEATER TURNED ON AND DRIVING 60 MPH TO WORK, BECAME VERY ILL AND DISORIENTED, LATER TAKEN BY EMS, ON 3-27-01, WHEN LEAVING FOR WORK AND TURNING OUT OF DRIVIE WAY, CAR STALLED IN MIDDLE OF STREET AND WOULDN'T START. TOOK TO DEALER FUEL PUMP WAS REPLACED, DASH WAS WARPPED AND HAD TO BE REPLACE BECAUSE ADHESIVE WAS COMING OFF BACK OF DASH, FUMES OR ODORS FROM ANY OF THESE COMPONENTS MAY HAVE CAUSED ME TO BECOME TOTALLY DISORIENTED WHICH CAUSED ME TO HIT A CONCRETE BARRIER WHILE DRIVING.*AK
STARTING IN JUNE 2000, WHEN A/C WAS TURNED ON, AN OBNOXIOUS MUSTY ODOR WAS PRESENT, THEN ON 12-09-00 WITH HEATER TURNED ON AND DRIVING 60 MPH TO WORK, BECAME VERY ILL AND DISORIENTED, LATER TAKEN BY EMS, ON 3-27-01, WHEN LEAVING FOR WORK AND TURNING OUT OF DRIVIE WAY, CAR STALLED IN MIDDLE OF STREET AND WOULDN'T START. TOOK TO DEALER FUEL PUMP WAS REPLACED, DASH WAS WARPPED AND HAD TO BE REPLACE BECAUSE ADHESIVE WAS COMING OFF BACK OF DASH, FUMES OR ODORS FROM ANY OF THESE COMPONENTS MAY HAVE CAUSED ME TO BECOME TOTALLY DISORIENTED WHICH CAUSED ME TO HIT A CONCRETE BARRIER WHILE DRIVING.*AK