1999 MERCURY SABLE Suspension Problems

VEHICLE SPRING FRACTURED BREAKING THE BOTTOM PART OFF THE COIL SPRING ON THE FRONT LEFT DRIVERS SIDE OF THE CAR.THE LEFT FRONT IS NOW LOWER AND TIRES SHOW WEAR. I HAVE STOPPED DRIVING AS A RESULT. *TR

Mileage: 41,100

MY 99 SABLE GS HAS A RECALL ON THE FRONT COIL SPRINGS AND FORD WILL NOT REPLACE THEM BECAUSE IT HAS EXCEEDED THE TIME FRAME. WHICH IS RIDICULOUS! I NEVER EVEN RECEIVED A RECALL NOTICE ON THE CAR WE FOUND THE RECALL ONLINE. ALSO THE REAR COIL SPRINGS ARE BROKEN AND THE TIRES ARE MESSED UP AND FORD WON'T RECALL THEM IF SALT IS GOING TO GET IN THE FRONT COIL SPRINGS AND MAKE THEM CRACK THEN WHAT MAKES YOU THINK THAT IT WON'T GET IN THE REAR? WE HAVE SMALL CHILDREN AND ARE WORRIED ABOUT THEIR SAFETY. WE WILL BE GETTING A LAWYER AND FILE A COMPLAINT THROUGH HIM BECAUSE THIS CAR IS NOT SAFE FOR ANYONE TO BE IN LET ALONE CHILDREN. I THINK THEY SHOULD WORRY ABOUT SAFETY AND NOT MASS PRODUCTION. *TR

Mileage: 161,504

SUB FRAME RUSTED THROUGH AROUND FRONT LOWER CONTROL ARM BOLTS CAUSING EXCESSIVE PLAY IN STEERING AND POSSIBLE SEPARATION OF CONTROL ARM FROM SUB FRAME. FRONT MOUNT BOLT IS RECESSED 1/2 INCH IN TO THE SUB FRAME WHERE WATER/SALT CAN COLLECT AND HAS NO WHERE TO DRAIN. *TR

Mileage: 151,000

FRONT COIL SPRING ON A '99 SABLE, THE RECALL WAS ONLY GOOD UP TO 150 MILES AND MY CAR ALREADY HAD 197 MILES. FORD WOULD NOT PAY FOR THE SPRING BECAUSE THE HAD A RECALL LIMIT. I HAVE DRIVEN OVER 1.3 MILES NEVER BROKE A SPRING. HOW CAN FORD SET A LIMIT FOR THIS RECALL. *JB

Mileage: 197,456

I TOOK MY CAR TO THE DEALER TO HAVE A REAR SUSPENSION SQUEAK DIAGNOSED AND REPAIRED. THE MECHANIC DISCOVERED THAT A BROKEN REAR COIL SPRING WAS THE CAUSE OF THE SQUEAK. THE PART OF THE SPRING THAT RESTED IN THE SPRING SEAT HAD FRACTURED SEVERAL INCHES FROM THE END OF THE COIL. THE MECHANIC RECOMMENDED REPLACING BOTH COIL SPRINGS TO REDUCE THE RISK OF THE UNBROKEN SPRING FRACTURING, PUNCTURING THE TIRE AND CAUSING AN ACCIDENT. I PAID FOR REPLACEMENT OF BOTH COIL SPRINGS AND HAD THE REAR STRUTS REPLACED AT THE SAME TIME TO RESTORE THE CAR'S ORIGINAL RIDE QUALITY. *JB

Mileage: 96,600

FRONT SPRING FAILURE, TIRE DAMAGE. *NM

Mileage: 83,000

CONSUMER HAD COIL SPRING SHIELDS INSTALLED UNDER SAFETY RECALL, VEHICLE WOULD MAKE A LOUD NOISE WHEN HITTING A DIP. *TS THE SHIELDS THAT WERE INSTALLED UNDER THE RECALL WAS CAUSING THE NOISE, SO THEREFORE THE CONSUMER REQUESTED THAT THE DEALER REMOVE THEM. ONCE THEY WERE REMOVED, THE NOISE STOPPED. THE DEALER DID ADVISE THE CONSUMER THAT DRIVING WITHOUT THE SHIELDS COULD BE VERY DANGEROUS. *JB

DT: THE CONSUMER RECEIVED RECALL 04517 FROM FORD IN AUGUST 2004. TRIED LAST YEAR TO HAVE RECALL REPAIRS DONE, BUT FORD INFORMED THE CONSUMER THEY DID NOT HAVE THE PARTS IN. NOW, THEY HAVE THE PARTS AND WANTED TO CHARGE THE CONSUMER FOR THE PARTS THAT HAVE TO BE TAKEN OFF. RECEIVED ANOTHER POSTCARD IN MAY 2005 SAYING THAT THE DEALER COULD NOW ORDER THE PARTS. TOOK THE VEHICLE TO DEALER ON AUGUST 22, 2005 BECAUSE THEY JUST GOT THE PARTS FOR THE VEHICLE. CONTACTED MANUFACTURER, THEY SAID THE LINKAGE WERE NOT PART OF THE RECALL, BUT HAD TO REMOVE THE OLD COIL SPRINGS ORDER TO PUT THE NEW ONES ON. *AK

DT : THE FRONT PASSENGERS SIDE COULD HEAR A NOISE COMING FROM THE TIRE. TOOK VEHICLE TO THE SHOP, AND THEY SAID SPRING BROKE AND THE FIXED IT WITH A USED PART. *AK

NHTSA RECALL CAMPAIGN 04V332000; FORD ISSUED A FRONT COIL SPRING RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT HAD THE LEFT FRONT COIL BREAK OFF. FORD WAS NOT WILLING TO REPAIR THE COIL SINCE IT WAS A BREAK AND NOT A FRACTURE OF THE PART.*AK

CONSUMER RECEIVED RECALL CAMPAIGN 04V332000 CONCERNING FRONT COIL SPRING. NO PARTS WERE AVAILABLE. SERVICE MANAGER MAGARET. *AK THE CONSUMER WAS TOLD THAT THE PROBLEM COULD NOT BE FIXED UNTIL IT BROKE. *TC

NHTSA RECALL CAMPAIGN 04V332000 CONCERNING COIL SPRINGS. OWNER STATED THAT THE DEFECT HAD BEEN REPAIRED. HOWEVER, THE GUARD COVERING THE COIL SPRING FAILED TO PREVENT THE BROKEN SPRING FROM DAMAGING THE TIRE. THIS DEFECT HAD OCCURRED TWICE. *AK

Mileage: 30,000

NO PARTS WERE AVAILABLE FOR RECALL 04S17 CONCERNING COIL SPRING. DAVE ALLAN 603-434-0341. *AK

Mileage: 173,000

'RECALL CAMPAIGN' CONCERNING FRONT COIL SPRING. *BF RECALL CAMPAIGN #04V332000. *SC THE CONSUMER EXPERIENCED THE FAILURE PRIOR TO THE RECALL. THE CONSUMER WAS REIMBURSED, HOWEVER THE CONSUMER WANTED THE OTHER COIL SPRING REPLACED, BUT WAS TOLD HE WOULD HAVE TO WAIT FOR THE PART TO BECOME AVAILABLE *JB

'RECALL CAMPAIGN' ISSUED FOR 1999-2001 TAURUS AND SABLE, 3 DIFFERENT DEALERS PARTS NOT AVAILABLE AND UNAWARE OF ANY RECALL. *BF RECALL #04V332000. *SC

WHILE WAITING TO HAVE THE FRONT COIL SPRING RECALL 04V332000 PERFORMED, THE FRONT LEFT COIL SPRING BROKE AND CUT THE FRONT LEFT TIRE. THE DEALERSHIP DOESN'T KNOW WHEN THE RECALL PART WILL BE AVAILABLE TO PERFORM THE RECALL. *JB

CONSUMER RECEIVED RECALL CAMPAIGN NOTICE NOTICE 04V332000 CONCERNING FRONT COIL SPRINGS. NO PARTS WERE AVAILABLE. SERVICE MANAGER JOE. *AK

THE CONSUMER RECEIVED A RECALL FOR THE FRONT COIL SPRING. TO DATE NO CONTACT HAS BEEN MADE AS THE LETTER STATED AND NO PARTS HAVE BEEN RECEIVED BY THE DEALER. NHTSA RECALL FRONT COIL SPRING 04V332000. *NM

Mileage: 60,000

" NHTSA RECALL CAMPAIGN 04V332000" CONCERNING FRONT COIL SPRING SHIELD. CONSUMER RECEIVED A RECALL LETTER FOR THE FRONT COIL SPRING SHIELD. TO DATE NO PARTS HAVE BEEN MADE AVAILABLE FOR THE REPAIRS.*AK

Mileage: 99,300

WHILE BACKING OUT OF THE DRIVEWAY FRONT COIL SPRING BROKE, DAMAGING THE FRONT LEFT TIRE. CONSUMER RECEIVED A RECALL NOTICE FOR THE FRONT COIL SPRING SHIELD.04V332000/FRONT COIL SPRING. CURRENTLY, THE PARTS NEEDED FOR REPAIR WERE UNAVAILABLE. CONSUMER CONTACTED THE MANUFACTURER, WHO ADVISED CONSUMER TO CONTACT THE DEALERSHIP. CONSUMER CONTACTED THE DEALERSHIP, WHO URGED CONSUMER TO KEEP CONTACTING HIM FOR AVAILABILITY OF PARTS. *AK

Mileage: 58,500

NHTSA 04V332000 CONCERNING FRONT COIL SPRINGS. NO PARTS WERE AVAILABLE.*AK

NHTSA CAMPAIGN 04V332000; FORD ISSUED A FRONT COIL RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THE DEALER DID NOT HAVE THE PARTS AVAILABLE IN ORDER TO DO REPAIRS.*AK

NHTSA CAMPAIGN 04V332000; MERCURY ISSUED A FRONT COIL SPRINGS RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THE DEALER STILL DOES NOT HAVE THE PARTS AVAILABLE TO REPAIR THE VEHICLE. *JB

WHILE PULLING OUT OF THE DRIVEWAY THE FRONT DRIVER'S SIDE COIL SPRING BROKE. AS A RESULT, THE TIRE WAS PUNCTURED. VEHICLE HAD TO BE TOWED TO THE DEALER. *AK

Mileage: 80,000

CAR WAS TWO YEARS OLD WHEN PURCHASED, AND HAD 60K MILES. I NOTED THAT CAR WOULD SHAKE, ESPECIALLY DURING BRAKING. I ALSO NOTED THAT VEHICLE PULLED TO ONE SIDE DURING BRAKING. I TOOK CAR TO SHOP AND FOUND THAT THE BRAKE DISCS HAD TO BE TURNED DUE TO WARPAGE. (I WAS TOLD THAT THIS WAS COMMON ON THESE VEHICLES, INCLUDING TUARUS') THIS ELEVIATED MOST OF THE PROBLEMS, BUT WAS TOLD THAT THE TIE RODS, AND TIE ROD ENDS WERE WORE OUT AND HAD TO BE REPLACED. I PERSONALLY LOOKED AT THE ORIGINAL TIE RODS AFTER THEY WERE REPLACED AND NOTED THAT THEY WERE WORE OUT. THIS PROBLEM COULD HAVE POSSIBLY RESULTED IN PREMATURE BRAKING AND LOSE OF CONTROL OF THE VEHICLE. THERE WAS A NOTABLE DIFFERENCE IN THE BRAKING DISTANCE AND ABILITY TO CONTROL VEHICLE AT HIGHER SPEEDS. I STILL HAVE THE ORIGINAL TIE RODS, AND ENDS.

Mileage: 90,000

THE VEHICLE FRONT COILS SPRING FAILED 5 MONTHS PRIOR TO RECALL NOTIFICATION. *NM THE CONSUMER REQUESTED REIMBURSEMENT. RECALL# 04V332000. *SC *JB

THE PARTS TO PERFORM THE FRONT COIL SPRING RECALL 04V332000 REPAIRS WON'T BE AVAILABLE WITHIN A REASONABLE TIME. *AK *SC

WHILE BACKING OUT OF THE DRIVEWAY, THE FRONT PASSENGER COIL SPRING BROKE. AS A RESULT, THE PASSENGER'S TIRE WAS PUNCTURED. *AK *JB

Mileage: 114,000

THE CONSUMER RECEIVED A RECALL NOTICE AND WHEN THE CONSUMER CONTACTED THE DEALER REGARDING THE RECALL HE WAS TOLD THAT THE PART WOULD NOT BECOME AVAILABLE UNTIL DECEMBER, 2004. THE CONSUMER WAS CONCERNED BECAUSE THE RECALL STATED IT WAS DANGEROUS TO DRIVE THE VEHICLE. BUT YET THERE WAS NOT SOLUTION. UNTIL DECEMBER 2004, THE CONSUMER WANTED TO KNOW IF MANUFACTURER WOULD PAY FOR A RENTAL. *AK *SC *JB

FORD SAFETY RECALL 04S17 LETTER TO ME STATES: WE EXPECT THAT THESE SHIELDS WILL BE AVAILABLE IN DECEMBER 2004." THIS "SHIELD" IS, IN MY OPINION, A CHEAP, INEFFECTIVE RUBE GOLDBERG, ATTEMPT BY FORD TO COVER UP A LIFE-THREATENING SITUATION CAUSED BY THE FRACTURE OF FRONT COIL SPRINGS PUNCTURING THE FRONT TIRES AND IN FORD'S OWN WORDS: "...WHICH COULD INCREASE THE RISK OF A CRASH WITHOUT WARNING." FORD ALSO STATES IT WOULD REPLACE A COIL SPRING WHICH FRACTURES. THIS IS AN IRRESPONSIBLE POSITION: REPLACE THE COILD SPRING ONLY AFTER THE ACCIDENT. ARE WE OWNERS OF 1999 THROUGH 2002 SABLES AND TAURUSES TO AVOID DRIVING OUT CARS UNTIL THE NON-SOLUTION "CONTAINER" PARTS MIGHT ARRIVE IN DECEMBER? AND THEN WAIT UNTIL THE SERVICE DEPARTMENT CAN SCHEDULE THE NON-SOLUTION? ACTION BY YOUR AGENCY IS REQUIRED TO FORCE FORD TO BEGIN REPLACEMENT OF BOTH FRONT COIL SPRINGS NOW! ANYTHING LESS WILL RESULT IN ACCIDENTS, INJURIES AND DEATHS ON OUR ROADS.*AK

FORD SAFETY RECALL 04S17 LETTER TO ME STATES: WE EXPECT THAT THESE SHIELDS WILL BE AVAILABLE IN DECEMBER 2004." THIS "SHIELD" IS, IN MY OPINION, A CHEAP, INEFFECTIVE RUBE GOLDBERG, ATTEMPT BY FORD TO COVER UP A LIFE-THREATENING SITUATION CAUSED BY THE FRACTURE OF FRONT COIL SPRINGS PUNCTURING THE FRONT TIRES AND IN FORD'S OWN WORDS: "...WHICH COULD INCREASE THE RISK OF A CRASH WITHOUT WARNING." FORD ALSO STATES IT WOULD REPLACE A COIL SPRING WHICH FRACTURES. THIS IS AN IRRESPONSIBLE POSITION: REPLACE THE COILD SPRING ONLY AFTER THE ACCIDENT. ARE WE OWNERS OF 1999 THROUGH 2002 SABLES AND TAURUSES TO AVOID DRIVING OUT CARS UNTIL THE NON-SOLUTION "CONTAINER" PARTS MIGHT ARRIVE IN DECEMBER? AND THEN WAIT UNTIL THE SERVICE DEPARTMENT CAN SCHEDULE THE NON-SOLUTION? ACTION BY YOUR AGENCY IS REQUIRED TO FORCE FORD TO BEGIN REPLACEMENT OF BOTH FRONT COIL SPRINGS NOW! ANYTHING LESS WILL RESULT IN ACCIDENTS, INJURIES AND DEATHS ON OUR ROADS.*AK

CONSUMER CALLED THE DEALER AFTER FINDING OUT ABOUT A RECALL FOR THE FRONT COIL SPRING. CONSUMER WAS TOLD BY THE MECHANIC TO BRING THE VEHICLE IN. AFTER ARRIVING AT DEALER CONSUMER WAS ADVISED THAT VEHICLE WAS NOT RECALLED, AND WAS TURNED AWAY. RECALL LETTER ARRIVED THE NEXT DAY.*AK

Mileage: 114,000

ONSUMER RECEIVED RECALL 04V332000 REGARDING COIL SPRING. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. MECHANIC ADVISED CONSUMER TO CALL IN DECEMBER. *AK

CONSUMER WAS BACKING OUT OF A PARKING SPACE AND WHEN MOVING FORWARD FRONT SUSPENSION CRASHED TO THE GROUND, AND THE FRONT OF THE VEHICLE COLLAPSED, LEFT FRONT BALL JOINTS FELL TO THE GROUND AND BROKE THE AXLE. CONSUMER CONTACTED THE MANUFACTURER, AND WAS TOLD THAT WARRANTY EXPIRED AND THERE WAS NOTHING THEY COULD DO. *AK

Mileage: 59,000

FRONT COIL BROKE CAUSING IT TO PUNCTURE MY TIRE

Mileage: 64,452

THERE WERE NO EVENTS LEADING UP TO THE FAILURE. COIL SPRING FAILED AND BROKE GOING OUT OF OUR DRIVEWAY, PUNCTURING INNER SIDE WALL OF FRONT LEFT TIRE. WE GOT A REPLACEMENT STRUT AND COIL SPRING ASSEMBLY FROM A SALVAGE YARD COSTING $53.30. NEW TIRE COSTING $59.73. OLD COIL SPRING SHOWED NO SIGNS OF ABNORMAL CORROSION SO IT SHOULD NOT HAVE FAILED. WE STILL HAVE ALL OLD PARTS.*AK

Mileage: 73,000

I WAS DRIVING MY CAR WHEN THE PASSENGER FRONT SPRING BROKE AND FELL DOWN PUNCTURING THE TIRE CAUSING A BLOWOUT, LUCKILY I WAS ABLE TO PULL OVER WITHOUT CRASHING. THIS WAS A VERY DANGEROUS THING TO HAPPEN AND I WAS VERY LUCKY TO ESCAPE WITHOUT BEING SERIOUSLY HURT. *JB

Mileage: 59,960

I OWN A 1999 ,MERCURY SABLE.ON MAY 13, 1999, WHILE BACKING OUT OF MY DRIVEWAY,I HEARD A VERY LOUD POPPING SOUND THEN A VERY LOUD GRINDING NOISE. I CALLED MY DEALERSHIP AND WAS TOLD TO BRING MY VEHICLE IN. I THEN HAD IT TOWED THERE. WHEN THEY CALLED TO INFORM ME OF THE PROBLEM, IWAS TOLD THAT THE FRONT RIGHT COIL SPRING HAD BROKE AND IN THE PROCESS HAD RUINED MY TIRE ALSO. I WASTOLD IT WOULD COST ABOUT $300.00 TO FIX AND THAT IT WAS NOT COVERED UNDER MY EXTENDED WARRENTY. I GAVE THEM THE OKAY TO FIX IT. LATER THAT DAY, I WAS TALKING TO AN INDIVIDUAL WHO TOLD ME ABOUT TWO OTHER INCIDENTS THAT HE HAD HEARD OF THIS HAPPENING. BEING A PARENT, WITH SMALL CHILDREN,I BECAME CONCERNED OF THEIR SAFETY. I STARTED LOOKING FOR THIS PROBLEM CAME ACROSS SOME OTHER INCIDENTS THAT THIS HAD HAPPENED BUT FOUND NO RECALL OF THIS NATURE.I WILL HAVE MY VEHICLE BACK ON MONDAY, BUT HAVE TO WONDER IF I SHOULD BE RESPONSIBLE FOR THE EXPENSE OR IF THE MANFACTURE SHOULD BE PAYING THE EXPENSE. NEXT TIME THE PERSON THIS HAPPENS TO MAY NOT BE AS LUCKY AS I WAS. *AK

Mileage: 72,653

WHILE BACKING OUT FROM A DRIVEWAY CONSUMER HEARD A POPPING NOISE COMING FROM THE FRONT. THE RIGHT PASSENGER TIRE BLEW OUT. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE COIL SPRING NEEDED TO BE REPLACED. *AK

WHILE DRIVING AT 35 MPH DRIVER HEARD A LOUD NOISE COMING FROM THE LEFT FRONT OF THE VEHICLE. CONSUMER PULLED OVER TO INVESTIGATE THE NOISE, AND NOTICED THAT THE LEFT FRONT TIRE BLEW OUT. STRUT TOWERS/COIL SPRING FAILED. *AK *NM

Mileage: 19,402

PROBLEMS WITH ABS. *MR THE VEHICLE WAS IN TWO ACCIDENTS DUE TO THE INABILITY TO CONTROL THE VEHICLE DURING NORMAL DRIVING CONDITIONS, WHERE THE ABS DID NOT WORK. THE VEHICLE WAS IN FOR REPAIR 7 TIMES. THE FOLLOWING ARE REPAIRS AND OR PROBLEMS THE VEHICLE EXPERIENCED: TORQUE CONVERTER REPLACED AFTER TRANSMISSION FLUID WAS FOUND LOW, EXHAUST LEAK FIXED, WASHER FLUID WOULD SPRAY WHEN THE TURN SIGNAL AND LIGHTS WERE ON, SHAKING WHEN THE BRAKES WERE APPLIED/RESURFACED ROTORS, TRUNK LEAKED WATER, REPLACED MULTI-FUNCTION SWITCH TO FIX WASHER FLUID PROBLEM, ABS NOT WORKING WHEN THERE WAS A PANIC STOP, LEFT AND RIGHT SPINDLE ASSEMBLY WAS REPLACED, FRONT END ROTORS WERE REPLACED AGAIN, WHEEL ALIGNMENT, THE ABS DID NOT ENGAGE AND CAUSED AN ACCIDENT, AND REPLACED LEFT SIDE OUTER TIE ROD END. *SCC *JB

CONSUMER EXPERIENCED A FLAT ON THE RIGHT FRONT TIRE. THE CONSUMER CHANGED TIRE TO AN UNUSED SPARE AND ATTEMPTED TO DRIVE TO SERVICE STATION. WHILE DRIVING, THE SPARE BLEW OUT. UPON INSPECTION BY DEALER, IT WAS DISCOVERED THE COIL SPRING HAD BROKEN AND PIERCED BOTH TIRES, AND CAUSED DAMAGE. *AK FOUND THE ROTORS OUT OF ROUND. THE FRONT BRAKE ROTOR WERE MACHINED AND THE PADS HALF WORN. *SCC *JB

Mileage: 44,000

FRONT COIL SPRING FAILURE, SLICED RIGHT FRONT TIRE WHILE STILL IN DRIVEWAY AFTER PUTTING IN DRIVE. *AK

Mileage: 56,400

THE FRONT COIL SPRINGS RUINED THE STRUTS. THE DEALER HAS BEEN NOTIFIED. *NLM

Mileage: 78,000

LEFT FRONT SUSPENSION COIL BROKE AND PUNCTURED LEFT FRONT TIRE.*JB

Mileage: 68,000

ON RIGHT SIDE OF VEHICLE WHEEL BEARING HAS GONE BAD, VEHICLE IS NOT MAKING NOISES, AND STEERING HAS BECOME HARDER TO CONTROL. CONTACTED DEALER, AND DEALER NOT WILLING TO DO ANYTHING.*AK

WHILE DRIVING IN TRAFFIC GOING DOWNHILL VEHICLE STARTED TO SHIMMER. ALSO, VEHICLE SHOOK SO HARD THAT IT PULLED STEERING WHEEL OUT OF DRIVER'S HANDS. CONSUMER HAS CONTACTED DEALER. DEALER REFUSED TO PROVIDE ANY ASSISTANCE.*AK CONSUMER HAD THE ROTORS REPLACED AND NOW EVERYTHING OPERATES AS NORMAL, AS THE ROTORS WOULD HEAT UP, THE PULSATION WOULD INCREASE. *SLC

VEHICLE MAKES A LOUD CLUNK WHEN MAKING A RIGHT TURN. NLM

THE CAR PULLS SHARPLY TO THE RIGHT UNDER ACCELLERATION. THEN WHEN IT IS FREEWHEELING IT PULLS TO THE LEFT. THE CAR HAS BEEN IN FOR REPAIRS 3 TIMES AND HAS BEEN OUT OF SERVICE FOR ALMOST 60 DAYS. THE PROBLEM HAS NOT BEEN CORRECTED AND FORD REFUSES TO DO ANY MORE. AT A MARKET RESEARCH MEETING 5/21/99 FORD.