2000 MERCURY SABLE Suspension Problems

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HANDLED POORLY AND WAS UNSTABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENTIRE SUSPENSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS INVALID.

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING 35 MPH OVER A BUMP, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT BOTH SPRINGS HAD FRACTURED. THE MECHANIC ALSO DIAGNOSED THAT THE BRAKES AND BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE SPRINGS WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

Mileage: 200,000

I DROVE THE CAR HOME AFTER PURCHASING IT AND IT WAS WOBBLING AND I PULLED OFF OF THE HIGHWAY AND DID NOT KNOW WHY IT WAS MAKING A LOUD NOISE. THE MECHANIC SIAD A WHEEL BEARING IS BROKEN ON A TIRE.

Mileage: 141,216

I JUST BOUGHT A 2000 MERCURY SABLE, WHEN BACKING OUT OF THE DRIVEWAY AND MAKING A TURN, I FELT SOMETHING POP & A SPRING COIL ON THE DRIVERS SIDE BROKE.

Mileage: 141,220

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE CONTACT HEARD A LOUD NOISE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE COIL SPRING FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 192,000.

Mileage: 192,000

MY MERCURY SABLE 2000, (I AM THE ORIGINAL OWNER), WAS TAKEN IN FOR NEW TIRES AND THE TECHNICIAN REPORTED THE REAR BRAKES WERE LOW AND REPLACED BOTH REAR BRAKE DRUMS AND CYLINDERS. UPON FURTHER INSPECTION HE NOTICED THE SPRING ON THE REAR STRUT DRIVERS SIDE HAD FRACTURED. WE ARE NOT SURE WHEN THIS HAPPENED, ALTHOUGH WE ARE SURE IT DID NOT HAPPEN AT THE GARAGE BECAUSE THERE WAS RUST BETWEEN THE FRACTURE JOINTS. THE SPRING NARROWLY MISSED PUNCTURING THE SIDE WALL OF THE TIRE. I DO REMEMBER FORD HAD A RECALL FOR A SHIELD ON THE FRONT STRUT SPRINGS AND THIS CAR WAS TAKEN TO THE DEALERSHIP FOR THIS REPAIR. I HAVE SEEN MANY REFERENCES ON THIS SITE ABOUT THE DEFECT ON THE REAR STRUTS. WHY HASN'T ANYTHING BEEN DONE ABOUT THIS? I'M AFRAID TO DRIVE THE VEHICLE WITH THE OEM FORD STRUTS FRONT AND REAR. BTW THE GARAGE QUOTED $800.00 TO REPLACE THE REAR STRUTS ONLY. *TR

Mileage: 62,436

AFTER BEING PARKED FOR APPROXIMATELY 2 MONTHS OVER THE WINTER, I WENT TO INSPECT THE SABLE, AND FOUND A FLAT TIRE ( FRONT PASSENGER SIDE), UPON FURTHER INSPECTION, I FOUND THAT THE COIL SPRING HAD FRACTURED, SHOT DOWNWARD, AND PUNCTURED THE INNER SIDEWALL OF THE TIRE. THE COIL IS NOT SIGNIFICANTLY RUSTED, AND RETAINS ALMOST ALL OF THE ORIGINAL PROTECTIVE COATING TO PREVENT RUST. ON A TEN YEAR OLD CAR, I WOULD THINK THIS IS NORMAL WEAR, BUT I REMEMBER THAT MY 2000 SABLE WAS RECALLED FOR THE EXACT SAME PROBLEM, AS WAS THE 2001 MODEL, AND I HAVE NOW FOUND OVER 200 REPORTS OF THE SAME PROBLEM IN THE 2003 SABLE, AND WOULD LIKE TO KNOW WHY A RECALL WAS NEVER ISSUED FOR THIS MODEL. *TR

I ROTATED THE TIRES ON MY CAR IN MARCH AND SEEN THAT BOTH COIL SPRINGS WHERE BROKE . *TR

Mileage: 104,000

I ROTATED THE TIRES ON MY CAR IN MARCH AND SEEN THAT BOTH REAR COIL SPRINGS WHERE BROKE . (THE FRONT WITH THE SHIELDS ARE GOOD .) SORRY ABOUT SENDING IT TWICE . *TR

Mileage: 104,000

MY DAUGHTER WAS DRIVING MY 2000 MERCURY SABLE AROUND A CURVE TO THE LEFT WHEN THE REAR OF THE VEHICLE BEGAN TO SLIDE TO THE LEFT CAUSING HER TO LOOSE CONTROL AND STRIKE 2 GUARD RAILS,2 VEHICLES TRAVELING IN THE OPPOSITE DIRECTION AND THEN HEAD-ON INTO A STONE RETAINING WALL. VEHICLE WAS SEVERELY DAMAGE AND MY DAUGHTER SUFFERED A MINOR HEAD INJURY. THE AIRBAGS DID NOT DEPLOY EVEN AFTER STRIKING THE WALL HEAD-ON. WE ARE CONCERNED THAT THE REAR COIL SPRINGS WERE DEFECTIVE, RUSTED AND MAY HAVE CAUSE HER TO LOOSE CONTROL AND THE REAR-END OF THE VEHICLE TO SLIDE TO THE LEFT. 1 WEEK PRIOR TO VEHICLE CRASH/INCIDENT, THE REAR END OF THE VEHICLE SLID TO THE LEFT ON DRY PAVEMENT WHILE TURNING TO THE RIGHT. VEHICLE TIRES WERE FAIRLY NEW AND IN GOOD CONDITION. PLEASE REVIEW THE 2000 MERCURY SABLE FOR DEFECTS IN THE REAR COIL SPRINGS AND THE AIRBAG DEPLOYMENT FAILURE. *TR

Mileage: 81,213

WIFE WAS DRIVING WITH OUR 15 MONTH OLD AND 1 ONE THE WAY WHEN SHE HEARD THIS VERY LOUD CLANKING NOISE. IT SOUNDS LIKE ITS COMING FROM BOTH WHEEL WELLS IN THE REAR. *TR

Mileage: 123,010

MY 2000 SABLE AUTO LIGHT SWITCH WONT WORK WANTING TO KNOW IF THERE IS A RECALL ON THIS PART? *TR

Mileage: 150,000

2000 MERCURY SABLE REAR COIL SPRINGS BROKE AND RUINED THE TIRES. *TR

Mileage: 70,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE SERVICED, THE MECHANIC INFORMED HIM THAT THE REAR COIL SPRINGS HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 99,100.

Mileage: 99,100

THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED, DROPPING THE FRONT LEFT SIDE OF THE CAR AND CAUSING IT TO VEER TO THE LEFT. THE END OF THE BROKEN SPRING ALSO PIERCED THE INSIDE SIDEWALL OF THE ALMOST NEW MICHELIN TIRE AND INSTANTLY DEFLATED IT. [XXX] SUFFERED SPRAINED WRISTS AND A SPRAINED BACK FROM THE SUDDEN LOSS OF CONTROL OF THE 2000 MERCURY SABLE GS WAGON. IF THE VEHICLE HAD BEEN MOVING AT A HIGHER SPEED OR ON AN INTERSTATE ROAD, SERIOUS INJURY AND SEVERE DAMAGE WOULD HAVE OCCURRED. THE SPRING FAILURE AND DAMAGE WAS REPORTED TO FORD'S CUSTOMER RELATIONS CENTER, HEATHER NABB, FORD SUPERVISOR. THIS PROBLEM HAS ALREADY RESULTED IN RECALL 04S17. I WAS NEVER NOTIFIED BY FORD ON THIS RECALL AND I HAVE OWNED THE CAR SINCE IT WAS PURCHASED NEW IN 2001. IT HAS ALWAYS BEEN REGISTERED IN NH. THE FORD CRC IS REFUSING TO DO ANYTHING TO FIX AND REPAIR THE DAMAGE CAUSED BY THIS FRONT COIL SPRING FAILURE! THE CAR WAS FIRST REGISTERED AND DRIVEN IN MARCH OF 2001 AND THE ORIGINAL NH TITLE IS DATED APRIL 4, 2001. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 136,000

REAR COIL SPRINGS BROKEN ON BOTH SIDES, 2000 MERCURY SABLE. WAS DRIVING THE CAR, TURNED INTO A DRIVEWAY AND HEARD A LOUD NOISE, LIKE A JOINT POPPING. REAR END OF VEHICLE SAGS ON BOTH SIDES AND POPPING NOISE OCCURS EVERY TIME THE VEHICLE MAKES A TURN. GOING TO MECHANIC FOR REPLACEMENT OF COIL SPRINGS AND STRUTS, ESTIMATED COST WITH LABOR $400+. *TR

Mileage: 210,000

REAR COIL SPRING BROKE AND ALMOST CAUSED ME TO HAVE AN ACCIDENT ON THE HIGHWAY. *TR

Mileage: 102,192

I OWN A 2000 MERCURY SABLE. I WENT TO MY MECHANIC TO HAVE MY TIE RODS REPLACED. UPON INSPECTION MY MECHANIC FOUND MY RIGHT FRONT COILS SPRING BROKEN. HE ALSO STATED THE COIL HAD BEEN BROKEN FOR SOME TIME DUE TO THE AMOUNT OF RUST FOUND AT THE BREAK. I HAVE INSTALLED KYB STRUTS INSTALLED. *TR

NOTICED LOUD METALIC NOISES FROM THE FRONT SUSPENSION ON MARCH 25, TOOK VEHICLE TO DEALER ON MARCH 26, DEALER ADVISES FRONT SPRING IS BROKEN, AN EXTREMELY DANGEROUS CONDITION. FURTHER RESEARCH REVEALS THAT THIS IS A WELL KNOWN INHERENT MANUFACTURING DEFECT FOR MERCURY SABLE AND FORD TAURUS VEHICLES. MANUFACTURER STATES THAT MY VEHICLE IS 2 MONTHS BEYOND THE VOLUNATARY WARRANTY PROGRAM THEY PUT IN.

Mileage: 130,000

AFTER EXITING I-95 WITHIN A MINUTE OR SO I HEARD A BANG FROM UNDER THE DRIVER'S SIDE OF THE CAR,FOLLOWED BY A CLANG SOUND BEHIND ME. I IMMEDIATELY STOPPED AND PARKED THE CAR AND SEARCHED THE ROAD ABOUT 200 FEET BEHIND ME. I FOUND A PIECE OF BROKEN SPRING. I RECALLED RECEIVING AN EXTENDED WARRANTY FROM FORD FOR THIS YEAR'S SABLES AND SHORTLY THEREAFTER HAD IT REPLACED , ALONG WITH THE OTHER FRONT SPRING. THE FORD DEALER RECOMMENDED I REPLACE THE STRUTS AND BUSHINGS, WHICH I DID ( THESE STRUTS AND BUSHINGS WERE DONE AT MY OWN COST.). *TR

Mileage: 100,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. HE STATED THAT HIS FRONT LEFT TIRE BECAME FLAT AND WHEN HE ATTEMPTED TO REPLACE IT HE NOTICED THAT THE COIL SPRINGS WERE BROKEN .THE DEALER WAS CONTACTED AND THEY STATED THAT THEY WOULD SEND HIM A REPAIR SHIELD WHICH HE HAS NOT RECEIVED YET. HE IS CONCERNED ABOUT THE SAFETY DEFECT AND THAT THE SHIELD IS NOT A SUFFICIENT REPAIR. NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 150,000.

Mileage: 150,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 5 MPH OUT OF HIS DRIVEWAY HE NOTICED A THUMPING SOUND UNDER THE VEHICLE. MOMENTS LATER THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS FLAT. THE VEHICLE WAS DIAGNOSED BY A LOCAL DEALERSHIP WHO STATED THAT THE REAR PASSENGER SIDE COIL SPRING SNAPPED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 70237. UPDATED 2/26/10 *CN UPDATED 07/27/10

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE THE CONTACT WAS HAVING HIS VEHICLE SERVICED, HE WAS INFORMED THAT THE DRIVER SIDE REAR AND FRONT COIL SPRINGS WERE BROKEN. THE CONTACT NOTICED THAT WHENEVER HE DROVE OVER A BUMP IN THE ROAD HE HEARD A LOUD BANGING SOUND IN THE REAR END OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THE CURRENT AND FAILURE MILEAGES WERE 89000.

Mileage: 89,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE THE CONTACT WAS HAVING HIS VEHICLE SERVICED, HE WAS INFORMED THAT THE DRIVER SIDE REAR AND FRONT COIL SPRINGS WERE BROKEN. THE CONTACT NOTICED THAT WHENEVER HE DROVE OVER A BUMP IN THE ROAD HE HEARD A LOUD BANGING SOUND IN THE REAR END OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THE CURRENT AND FAILURE MILEAGES WERE 89000.

Mileage: 89,000

REAR RIGHT COIL SPRING BROKE AND TORE UP TIRE ON 2000 MERCURY SABLE. *TR

Mileage: 94,973

REAR PASSENGER SIDE COIL SPRING SNAPPED. *TR

Mileage: 75,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 20 MPH OVER A BUMP IN THE ROAD, THE CONTACT HEARD A LOUD CLUNKING NOISE. THE NOISE WAS HEARD WHENEVER THE VEHICLE DROVE OVER A BUMP IN THE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT THE REAR COIL SPRINGS AND SHOCKS WERE THE SOURCE OF THE NOISE. THE VEHICLE HAS NOT BEEN REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION,FRONT;SPRINGS:COIL SPRINGS). THE FAILURE AND CURRENT MILEAGES WERE 131,128.

Mileage: 131,128

REAR SPRINGS BROKE UNDER NORMAL DRIVING CONDITIONS. HAD TO REPLACE STRUTS AS WELL BECAUSE THEY WERE RUINED DUE TO SPRING FAILURE. *TR

Mileage: 98,000

REAR COIL SPRINGS BROKE.... *TR

Mileage: 69,000

REAR COIL SPRINGS BROKE.... *TR

Mileage: 69,000

FRONT COIL SPRING FAILED. *TR

Mileage: 116,000

2000 MERCURY SABLE COIL SPRING BROKE FRONT PASSENGER SIDE. NORMAL DRIVING, BROKE WHILE DRIVING, LOST CONTROL, NEARLY CRASHED. REPAIRED AT LOCAL SERVICE STATION. *TR

Mileage: 108,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. HE PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT COIL SPRINGS FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION AND BOTH FRONT COIL SPRINGS WERE REPLACED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION;FRONT SPRINGS, COIL SPRINGS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE AND CURRENT MILEAGES WERE 103,000.

Mileage: 103,000

REAR COIL SPRINGS BOTH BROKE CAUSING EXCESSIVE WEIGHT TO BE BORN BY THE REAR STRUTS WHICH CAUSED THEM TO LEAK. SPRINGS, STRUTS AND SPRING MOUNTS NEEDED TO BE REPLACED AT A COST OF $875.00. FRONT SPRINGS HAD SNAPPED LAST YEAR AND WERE REPLACED ON A RECALL. *TR

Mileage: 122,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE THE TIRES WERE BEING CHANGED BY A MECHANIC, HE NOTICED THAT THE COIL SPRINGS ON THE REAR DRIVER AND PASSENGER SIDE FAILED. THERE IS A RECALL ON THE SAME YEAR, MAKE, AND MODEL VEHICLES, BUT IT PERTAINED TO THE FRONT TIRES. THE CONTACT WAS INFORMED NOT TO DRIVE THE VEHICLE. HE FEELS THAT THE VEHICLE IS UNSAFE BECAUSE THE REAR IS LOWER AND MAKES THE VEHICLE DRIVE UNSTEADILY. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 03-27-09 *BF UPDATED 04/01/09. *JB

Mileage: 60,000

TIRE WEAR AND SAGGING REAR END, TOOK CAR TO TIRE SHOP FOR NEW TIRES AND TIRE ALIGNMENT. MECHANIC STATED BOTH REAR COIL SPRINGS WERE BROKEN AND WHEEL ALIGNMENT COULD NOT BE COMPLETED UNTIL REPAIRED. *TR

Mileage: 160,000

NOTICED RATTLE SOUND GOING OVER BUMPS FOR ABOUT 6 MONTHS. COULD NOT FIGURE OUT WHERE IT WAS COMING FROM. SAW A PIECE OF COIL SPRING ABOUT 5" LONG ON THE GARAGE FLOOR. OK CAR TO DEALER AND WAS TOLD BOTH REAR COIL SPRINGS WERE BROKEN. DEALER MAKING REPAIRS BROKE A BOLT AND HAD TO ORDER A NEW KNUCKLE CASTING FOR THE LEFT SIDE. WAS GOING TO BE $491 TO REPAIR, NOW IT WILL BE $180 MORE. *TR

Mileage: 61,000

1. REAR OF CAR VERY SAGGY 2. REAR SPRING ON 2000 MERCURY SABLE BROKEN PIECE FELL OUT 3. NEW SPRINGS PURCHASED, KEPT BROKEN ONE. *TR

Mileage: 104,300

THIS VEHICLE WAS TAKEN TO A TIRE STORE/AUTO REPAIR SHOP FOR EVALUATION OF EXCESSIVE TIRE WEAR, AND SAGGING REAR SUSPENSION. MECHANIC FOUND BOTH REAR SPRINGS BROKEN IN ABOUT THE SAME SPOTS WHILE EXAMINING THE UNDERSIDE OF THE VEHICLE. THIS VEHICLE HAD ALREADY BEEN REPAIRED UNDER RECALL 3 YEARS AGO DUE TO BROKEN FRONT SPRINGS. OWNER ALREADY AWARE THAT REAR SPRINGS ARE NOT INCLUDED IN THAT RECALL OR SUBJECT TO RECALL OF THEIR OWN. SPRINGS AND WORN STRUTS REPLACED, ALONG WITH NEW TIRES INSTALLED. COST OF NEW SPRINGS AND LABOR ALONE $250. OWNER INFORMED THAT PREMATURE TIRE WEAR (WEAR BARS SHOWING AND INNER SIDE WALL WEAR AT 26,000 MILES ON 40,000 MILE WARRANTY TIRES) WAS ATTRIBUTED TO BROKEN SPRINGS WHICH RENDERED VEHICLE OUT OF ALIGNMENT, THUS VOIDING WARRANTY ON TIRES. SPRINGS WERE NOT BROKEN WHEN THE TIRES WERE FIRST INSTALLED. THIS REQUIRED ADDITIONAL EXPENDITURE TO REPLACE TIRES THAT SHOULD HAVE NOT BEEN SO BADLY WORN IN 2 YEARS TIME. TOTAL EXPENDITURE TO REPLACE TIRES, STRUTS AND SPRINGS $900. *TR

Mileage: 121,000

MY 2000 MERCURY SABLE HAS HAD A HISTORY OF BROKEN COIL SPRINGS. DUE TO THE HAZARDOUS SITUATION I FEEL SOMETHING NEEDS TO BE DONE! FORD HAD A RECALL ON THE FRONT SPRINGS BUT NOT THE BACK. MY BACK SPRINGS HAVE JUST BEEN DISCOVERED TO BE BROKEN AND I'M EXTREMELY CONCERNED ABOUT HOW SAFE CONSUMERS ARE WHILE DRIVING THIS CAR! THIS SPRING COULD EASILY DESTROY THE TIRE CAUSING A CATASTROPHIC ACCIDENT EVOLVING EVERYONE ON THE ROAD! CURRENTLY IT'S BEING FIXED AS THE NEW SPRINGS ARE ON ORDER! *TR

Mileage: 100,000

THE CAR WAS BEING DRIVEN AS NORMAL WHEN THE REAR END STARTED TO SAG. ONCE WE INSPECTED THE PROBLEM WE REALIZED BOTH REAR STRUT SPRINGS WERE BROKEN AT ABOUT THE SAME PLACE. AFTER INVESTIGATING WE FOUND THE FRONT SPRINGS WERE SERVICED UNDER A RECALL BUT REARS WEREN'T COVERED EVEN THOUGH THEY WERE PRONE TO THE SAME BREAKAGE. I AM GOING TO PAY TO HAVE REPAIRS DONE. *TR

Mileage: 70,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT TOOK THE VEHICLE TO A REPAIR SHOP FOR INSPECTION AND WAS INFORMED THAT THE REAR DRIVER'S SIDE COIL SPRING WAS CORRODED. SHE WAS WARNED THAT IF SHE CONTINUED TO DRIVE THE VEHICLE, THE REAR DRIVER'S SIDE WHEEL WOULD EVENTUALLY FAIL. THE MANUFACTURER TOOK A REPORT AND STATED THAT SHE WILL NEED TO REPAIR THE VEHICLE ON HER OWN BECAUSE NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) WAS ONLY FOR THE FRONT SUSPENSION COIL SPRING. THE VEHICLE WILL BE REPAIRED. THE FAILURE MILEAGE WAS 111,545 AND CURRENT MILEAGE WAS 112,298.

Mileage: 111,545

REAR BROKEN COIL SPRINGS. *TR

Mileage: 64,000

I CURRENTLY OWN A 2000 MERCURY SABLE WITH 45,000 MILES. I REPLACED THE FRONT COIL SPRINGS AROUND 28-30 THOUSAND MILES BECAUSE OF A BREAKAGE, IN WHICH THE DEALER IS TAKING CARE OF GETTING THOSE REIMBURSED, BECAUSE THERE WAS A RECALL ON THOSE. ON 19 MAY 2008 GOT IN THE CAR TO GO TO SUNDAY BREAKFAST AS I PUT IT IN REVERSE & STARTED BACKING UP HEARD A NOISE, JUST THOUGHT IT WAS THE BREAKS SINCE IT WASN'T DRIVEN FOR A FEW DAYS. GOT ABOUT HALF WAY THERE & SMELLED SOMETHING NASTY WASN'T SURE WHAT IT WAS, GOT TURNED AROUND TO HEAD BACK HOME & POW! THE BACK DRIVERS SIDE REAR TIRE BLOWS OUT. IN CHANGING OUT THE TIRE TO THE SPARE I LOOKED & THE COIL SPRING WAS BROKE & WORE A FINE GROOVE IN THE BACK OF THE TIRE WHICH IS WHAT STUNK & PUNCTURED IT. FINALLY GOT BACK TO THE HOUSE & LOOKED AROUND WHERE THE CAR WAS PARKED & FOUND THE PIECE OF COIL SPRING THAT BROKE OFF WHEN I STARTED BACKING IT UP TO LEAVE. IN LOOKING AT THE BREAK IT WAS CLEAN BUT HAD RUST STREAKS RUNNING INTO THE BREAKAGE AREA. IF THERE WAS A RECALL FOR THE FRONT COIL SPRINGS FOR POSSIBLE BREAKAGE IN WHICH IT DID, WOULD LEAD ME TO THINK THAT THERE IS A DEFECT WITH THE METAL THEY ARE MADE OF IF I REPLACED THE FRONT AT 28-30,000 MILES FOR THE SAME BREAKAGE. NOW, IT HAS 45,000 MILES WHICH IS WELL UNDER WHAT IT SHOULD HAVE FOR THAT YEAR, I HAVE TO REPLACE THE REAR ONES. PLUS, I NOT ONLY HAVE TO REPLACE THE COIL SPRINGS IN THE REAR, BUT ALSO HAVE TO REPLACE A TIRE & GET ANOTHER VEHICLE FOR THE TIME THAT THIS ONE IS DOWN. I WOULD APPRECIATE YOUR ATTENTION TO THIS MATTER. THANK YOU. *TR

Mileage: 45,000

SUDDEN FAILURE OF LEFT FRONT SUSPENSION DUE TO COIL SPRING FAILURE ON 2000 MERCURY SABLE. REPAIRS 680.00 . I UNDERSTAND, PER NHTSA PEO4044 THAT FORD EXTENDED THE WARRANTY ON THESE VEHICLES TO 150K MILES OR 10 YEARS. I AM NOT THE ORIGINAL OWNER. CAN FORD REIMBURSE ME FOR THESE REPAIRS. *TR

Mileage: 82,000

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING BETWEEN 45-50 MPH, THE REAR COIL SPRING FRACTURED AND MADE A LOUD BANGING NOISE. THE FAILURE PUNCTURED THE REAR PASSENGER SIDE TIRE. NHTSA CAMPAIGN ID NUMBER 4V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) WAS REFERENCED. THE CONTACT HAS PICTURES. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 55,000.

Mileage: 55,000

2000 MERCURY SABLE, 62,900 MILES, MECHANIC FOUND THAT A REAR COIL SPRING WAS BROKEN AND RECOMMENDED THAT I REPLACE BOTH SPRINGS AND STRUT ASSEMBLIES. HE STATED THAT IT WAS A SAFETY ISSUE SINCE THE SPRING COULD PUNCTURE THE TIRE. REPAIR COMPLETED AT A COST OF $912.00, FORD ONLY COVERS THE FRONT SPRINGS, BUT MANY PEOPLE HAVE COMPLAINED TO FORD THAT THE REAR SPRINGS ARE FAILING AS WELL CAUSING SAFETY CONCERNS. *TR

Mileage: 62,900

TOOK 2000 MERCURY SABLE TO DEALER TO HAVE THE REAR BRAKES SERVICED AND WAS TOLD THAT BOTH REAR SPRINGS WERE BROKEN. HAD THE DEALER REPLACE THEM FOR A FEE. 80,676 MILES. *TR

Mileage: 80,676

MY 200 SABLE HAD THE REAR SPRINGS GO OUT ON IT. MY MECHANIC FOUND THIS OUT WHEN HE WAS PERFORMING A TIRE ROTATION. MY SPRINGS WERE TOTALLY SEPARATED/BROKEN. THANK GOODNESS THAT HE WAS DILIGENT WITH THIS OR ELSE IT COULD HAVE CAUSED AN ACCIDENT. *TR

I GOT A FLAT TIRE IN THE AM AND HAD IT CHANGED TO THE DONUT SO I COULD GET TO WHERE I PURCHASED THE TIRES FOR THE WARRANTY TO GET ME A NEW TIRE. I LEFT THE SHOP AND WITHIN 1 MILE THE NEW TIRE BLEW OUT ALSO. COME TO FIND OUT THE DRIVERS SIDE SPRING HAD BROKE AND WAS RUBBING AGAINST THE INSIDE OF THE TIRE CAUSING IT TO BLOW OUT. I THEN HAD BOTH REAR SPRINGS REPLACED ALONG WITH THE STRUTS. *JB

Mileage: 68,380

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE BEING SERVICED FOR ROUTINE MAINTENANCE, THE MECHANIC STATED THAT THE REAR SPRING FAILED AND COULD DAMAGE THE TIRES. THE CONTACT HAS NOT DRIVEN THE VEHICLE SINCE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE REAR SPRINGS. THE CURRENT AND FAILURE MILEAGES WERE 94,000. UPDATED 12/12/07 *TR

Mileage: 94,000

BROKEN FRONT AND REAR SPRINGS ON MERCURY SABLE 4 DOOR CAR. THE FRONT SPRINGS BROKE FIRST AND WAS VERY EXPENSIVE TO REPAIR AND IF THE BROKEN SPRING HAD IT THE TIRE I WOULD HAVE CRASHED ON THE FREEWAY. THE REAR SPRING BROKE LAST WEEK AND DID DESTROY THE TIRE AND AGAIN MY LIFE WAS THREATEN BY A CRASH. FORD ONLY RECOGNIZED THAT THEY WOULD PLACE SPRING GUARDS ON THE FRONT SPRINGS TO SAVE THEY RESPONSIBILITY FROM HAVE FRONT TIRES DESTROYED AND KILLING DRIVERS. FORD WILL NOT ADMIT THEY HAVE A PROBLEM; I SPENT ONE HALF HOUR ON THE PHONE WITH THEM AT THE CORPORATE OFFICE THIS WEEK. BECAUSE MY CAR IS OLDER THAN 5 YEARS, THEY WILL NOT EVEN EXTEND ANY CONSIDERATION FOR THE HUGE REPAIR COSTS INCLUDING NEW TIRES THAT WERE DESTROYED. I HAVE OWNED MANY CARS THE LAST FORTY YEARS AND WAS A LICENSED MASTER AUTO MECHANIC IN THE STATE OF MICHIGAN AND ALSO A VOC. ED TEACHER IN POWER MECHANICS ( AUTOMECHANICS) . THIS IS A VERY SERIOUS PUBLIC ISSUE AND WHEN TIRES ARE RUINED BY THE BROKEN SPRINGS THE CAR WILL GO OUT OF CONTROL ! *TR

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. SHE STATED THAT THERE WAS FAILURE WITH THE FRONT COIL SPRINGS HOWEVER; SHE WAS UNABLE TO PROVIDE THE FAILURE DETAILS BECAUSE HER HUSBAND DRIVES THE VEHICLE. THERE IS A RECALL FOR THE FRONT COIL SPRINGS (NHTSA CAMPAIGN #04V332000). THE FAILURE AND CURRENT MILEAGES WERE 66,000. THE VEHICLE PURCHASE DATE WAS UNAVAILABLE.

Mileage: 66,000

REAR COIL SPRINGS ON MY 2000 MERCURY SABLE ARE SHOT. I HAVE TO REPLACE THEM. CAR RARELY EVER HAD MORE THAN 2 PEOPLE IN IT. *JB

I WAS DRIVING DOWN THE HIGHWAY WHEN I HEARD A LOUD BANG, THEN A SECOND BANG. BOTH REAR COIL SPRINGS BUSTED. I HAVE NOTICED THAT THIS IS A COMMON PROBLEM WITH THESE SPRINGS ON THE SABLES ETC.... WHY IS IT THERE IS A RECALL FOR PROTECTIVE DEVICES TO KEEP THE FRONT SPRINGS FROM HITTING THE TIRES AND NOT THE REAR. THE REAR SPRINGS ARE BREAKING AT A HIGHER RATE THAN THE FRONT AND IS MORE DANGEROUS .. A PERSON CAN STEER A FRONT TIRE BLOW OUT, BUT MOST CANNOT STEER A REAR TIRE BLOW OUT... THIS IS A SERIOUS ISSUE AND NEEDS TO BE ADDRESSED. *TR

Mileage: 80,000

I PULLED OUT OF MY DRIVEWAY AND HEARD A LOUD BLOW. NOT TO MY SUPRISE ANOTHER ISSUE WITH MY CAR. MY LEFT REAR TIRE WAS SLICED ON THE INSIDE ALL THE WAY AROUND FROM THE BROKEN REAR COIL SPRING. I AM GLAD I WASN'T ON THE TOLLWAY WITH MY THREE CHILDREN. WILL SAVE PARTS AND WILL NOT FIX DUE TO PAYING MORE FOR THE PARTS THAN THE CAR IS WORTH. *TR

I WOULD LIKE TO ADD MY NAME TO THOSE WHO HAVE EXPERIENCED BREAKING OF THE REAR COIL SPRINGS ON THE 2000 SABLE. I SEE THERE ARE A NUMBER OF OTHER COMPLAINTS, BUT DO NOT SEE WHERE THERE HAS BEEN ANY RECALL ON THOSE. *JB

Mileage: 80,000

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE VEHICLE HAD THE SAME FAILURES AS MENTIONED IN THE RECALL REGARDING 2000 MERCURY SABLES. THE ONLY DIFFERENCE WAS THAT THE REAR COIL SPRING FAILED AND PUNCTURED THE TIRE WHILE DRIVING AT 35 MPH. AN UNUSUAL NOISE WAS HEARD BEFORE THE TIRE WAS PUNCTURED. FORD STATED THAT NOTHING COULD BE DONE BECAUSE THE RECALL APPLIED ONLY TO THE FRONT COIL SPRINGS. THE SERVICE DEALER REPLACED THE FAILED SPRINGS WITH ONES FROM THE MANUFACTURER, AND STATED THAT THE NOISE WAS DUE TO THE MUFFLER BAFFLE. ALSO, THE DEALER MENTIONED THAT FORD WAS IN THE PROCESS OF DEVELOPING A DIFFERENT TYPE OF SPRING THAT HAS NOT YET BEEN RELEASED. THE CURRENT MILEAGE IS 39,798 , AND FAILURE MILEAGE WAS 39,700. *AK THE CONSUMER STATED THAT THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO THEN REPLACED THE STRUTS AND THAT SOLVED THE PROBLEM. UPDATED 06/09/07 *TR

Mileage: 39,700

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE VEHICLE HAD THE SAME FAILURES AS MENTIONED IN THE RECALL REGARDING 2000 MERCURY SABLES. THE ONLY DIFFERENCE WAS THAT THE REAR COIL SPRING FAILED AND PUNCTURED THE TIRE WHILE DRIVING AT 35 MPH. AN UNUSUAL NOISE WAS HEARD BEFORE THE TIRE WAS PUNCTURED. FORD STATED THAT NOTHING COULD BE DONE BECAUSE THE RECALL APPLIED ONLY TO THE FRONT COIL SPRINGS. THE SERVICE DEALER REPLACED THE FAILED SPRINGS WITH ONES FROM THE MANUFACTURER, AND STATED THAT THE NOISE WAS DUE TO THE MUFFLER BAFFLE. ALSO, THE DEALER MENTIONED THAT FORD WAS IN THE PROCESS OF DEVELOPING A DIFFERENT TYPE OF SPRING THAT HAS NOT YET BEEN RELEASED. THE CURRENT MILEAGE IS 39,798 , AND FAILURE MILEAGE WAS 39,700. *AK THE CONSUMER STATED THAT THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO THEN REPLACED THE STRUTS AND THAT SOLVED THE PROBLEM. UPDATED 06/09/07 *TR

Mileage: 39,700

TL* - THE CONTACT OWNS A 2000 MERCURY SABLE. THE VEHICLE WAS TAKEN TO A FORD DEALER FOR SCHEDULED MAINTENANCE. THE MECHANIC NOTED THAT THE DRIVER'S SIDE REAR COIL SPRING FAILED. THERE WERE NO WARNING INDICATORS. THE FAILURE MILEAGE WAS 55,000.*AK UPDATE *4/23/07 **TR

Mileage: 55,000

MY 200 SABLE WAS IN THE GARAGE AT 9:30 PM ON SATURDAY AND MY WIFE AND I HEARD A BANG. I THOUGHT SOME ONE WAS TRYING TO BREAK INTO MY HOME SO I WENT OUTSIDE AND LOOKED AROUND, NOTHING WAS WRONG. ON SUNDAY MORNING MY WIFE WENT TO BACK THE CAR OUT OF OUR GARAGE AND FELT A LITTLE RESISTANCE SO SHE STEPPED A LITTLE MORE ON THE GAS AND A BIG BANG HAPPENED, MY NEIGHBOR WAS OUTSIDE AND CAME OVER THINKING SOMETHING HAPPENED TO ONE OF US IN THE GARAGE. WE LOOKED AND FOUND THE FRONT DRIVERS SIDE COIL SPRING HAD GONE INTO THE FRONT TIRE. WE WERE UNABLE TO MOVE THE CAR DUE TO THE COIL SPRING INSIDE THE TIRE. ON MONDAY I HAD THE CAR TOWED TO THE GARAGE WHERE I HAVE THE REPAIR WORK DONE ON MY VEHICLES. THE TOW TRUCK HAD TO DRAG THE CAR OUT OF MY GARAGE RIPPING THE TIRE OPEN LIKE A CAN OPENER, LEAVING A LONG BLACK MARK IN THE GARAGE. THE MECHANIC TOLD ME THAT FORD MOTOR COMPANY HAS HAD RECALLS ON THE SPRINGS AND WE WERE LUCKY THAT NO ONE WAS DRIVING THE CAR AT THE TIME THE SPRING BROKE. I HAD TO RENT A CAR FOR 3 DAYS, BUY NEW FRONT TIRES AND SPRINGS, AT A COST OF OVER $500.00. IN OCTOBER I RECEIVED A RECALL IN THE MAIL FOR THE SPRING RECALL. I HAVE BEEN CALLING FORD PEOPLE GETTING A RUN AROUND FOR REIMBURSEMENT OF MY COSTS DUE TO THE RECALL. EVERYONE I TALK TO SAYS IT IS THE OTHERS RESPONSIBILITY TO SAY IF I GET REIMBURSED OR NOT. I HAVE GONE THROUGH THE PROPER CHANNELS AND I AM STILL BEING DENIED PAYMENT. THE FORD REP IS SAYING I WILL NOT BE PAID BECAUSE I HAD 4 LETTERS ABOUT THIS RECALL AND I DID NOT TAKE THE CAR TO A FORD DEALER TO BE FIXED. MY WIFE AND I DO NOT RECALL ANY LETTERS FROM FORD IN REGARDS TO THIS RECALL. THE LAST TIME I HAD THE CAR INTO A FORD DEALER WAS IN 2004 FOR A BRAKE LIGHT RECALL. I WAS ALSO TOLD THAT I HAVE A 5 YEAR 150,000 MILE WARRANTY ON THIS VEHICLE. I WOULD LIKE HELP OR SUGGESTIONS ON GETTING MY REFUND FOR FORDS IRRESPONSIBILITY OF PUTTING BAD PARTS ON VEHICLES. *JB

Mileage: 13,400

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT HAD TO INFLATE THE REAR TIRES DAILY. THE DEALER STATED THAT THE FAILURE WAS DUE TO THE COIL SPRINGS CORRODING AND PUNCTURING THE TIRES. THE REAR COIL SPRINGS AND THE TIRES WERE REPLACED. THE REAR COIL SPRING FAILURE WAS SIMILAR TO ONE MENTIONED IN RECALL#04V332000, SUSPENSION:FRONT SUSPENSION:FRONT:SPRINGS:COIL SPRINGS. *AK UPDATE 4/23/07*TR

TL*- THE CONTACT WAS DRIVING THE 2000 MERCURY SABLE WITH 84654 FAILURE MILEAGE OUT OF THE DRIVEWAY AND HE HEARD A POPPING SOUND AND DECIDED NOT TO PROCEED. ON 3/11/07 THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE COIL SPRING FRACTURED , AND THERE WAS A HUGE GASH IN THE INNER TIRE. THE VEHICLE HAD NOT BEEN REPAIRED. *AK

Mileage: 84,654

FORD TAURUS/MERCURY SABLE REAR COIL SPRINGS. ALTHOUGH, NOT UNDER RECALL, THE REAR SPRINGS APPEAR JUST AS SUSCEPTIBLE TO FAILURE AS THE FRONT SPRINGS WHICH ARE UNDER RECALL. ON 2/23/07 THE COIL SPRINGS FAILED. THIS WAS WITHIN 3 MONTHS OF FRONT COIL SPRING FAILURE. THE VEHICLE IS A 2000 MERCURY SABLE WITH ONLY 59,000 MILES. MY BROTHER IN LAW IS THE SERVICE MANAGER OF THE LOCAL FORD DEALERSHIP AND SAID "I'M SURPRISED WE HAVEN'T SEEN A RECALL ON THE REAR SPRINGS TOO. WE HAVE HAD ABOUT THREE OF THESE IN THE LAST MONTH." THIS IS A SERVICE MANAGER WITH A FOUR YEAR DEGREE IN AUTO TECH AND 30+ YEARS OF EXPERIENCE. THE PROBLEM WAS DISCOVERED DURING ROUTINE MAINTENANCE. DURING THIS VISIT TO THE DEALERSHIP THE AUTO TECH HAD TO TWIST THE SPRING INTO A POSITION SO NOT TO PUNCTURE THE TIRE UNTIL ANOTHER APPOINTMENT COULD BE MADE TO REPLACE THE SPRINGS. IN THIS CASE I PAID MORE THAN $450 TO MAKE THE REPAIR. BASED ON ALL THE INTERNET DISCUSSION ON TAURUS/SABLE REAR SPRING FAILURE IT IS A PROBLEM WORTHY OF A RECALL. *8JB

Mileage: 59,500

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CURRENT AND FAILURE MILEAGE WAS 102,000. THE CONTACT DROVE THE VEHICLE TO THE DEALER FOR THE COIL SPRING RECALL REPAIR, AND THE DEALER STATED THAT THE SHOCKS NEEDED TO BE REPLACED. THE DEALER ADVISED THE CONTACT OF THE FEE TO REMOVE AND INSTALL THE SHOCKS SINCE SHE DIDN'T WANT THEM REPAIRED. THE OCONTACT STATED THE SHOCK FAILURE WAS RELATED TO THE COIL SPRING RECALL. TWO WEEKS PRIOR THE SHOCKS PASSED THE INSPECTION. *AK

Mileage: 102,000

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CURRENT AND FAILURE MILEAGE WAS 102,000. THE CONTACT DROVE THE VEHICLE TO THE DEALER FOR THE COIL SPRING RECALL REPAIR, AND THE DEALER STATED THAT THE SHOCKS NEEDED TO BE REPLACED. THE DEALER ADVISED THE CONTACT OF THE FEE TO REMOVE AND INSTALL THE SHOCKS SINCE SHE DIDN'T WANT THEM REPAIRED. THE OCONTACT STATED THE SHOCK FAILURE WAS RELATED TO THE COIL SPRING RECALL. TWO WEEKS PRIOR THE SHOCKS PASSED THE INSPECTION. *AK

Mileage: 102,000

TL* - THE CONTACT CALLED REGARDING A 2000 MERCURY SABLE. IN APRIL 2006, THE CONTACT RECEIVED A RECALL LETTER FOR A BOOT TO BE PUT ON THE COIL SPRINGS. THE FORD DEALER REFUSED TO PUT THE BOOT ON BECAUSE THE CONTACT HAD PUT AFTERMARKET STRUTS ON THE VEHICLE. IN OCTOBER 2006, THE CONTACT STARTED HEARING A THUMPING NOISE, AND THE VEHICLE WOULD VIBRATED. THE CONTACT HAD REPAIRS DONE AT A FORD DEALER, REPLACED THE BACK SPRINGS, TIE ROD AND BALL JOINTS. ON 11/24/2006, THE CONTACT WAS TRAVELING AT 40 MPH, WHEN SHE HEARD A LOUD NOISE AND PULLED OVER BECAUSE SHE THOUGHT SHE HAD A FLAT TIRE. THE CONTACT SMELLED SOMETHING BURNING. THE VEHICLE WAS TOWED TO A FORD DEALER, AND THE CONTACT WAS TOLD THE DRIVER FRONT SPRING BROKE. THE DEALER WAS WILLING TO PAY FOR THE SPRING, BUT NOT FOR THE TIRE AND THE TIE ROD. *AK THE SWAY BAR LINK, STRUTS, BALL JOINTS AND CV BOOT WERE REPLACED. UPDATED 02/27/07. *JB

Mileage: 70,000

TL* - THE CONTACT CALLED REGARDING A 2000 MERCURY SABLE. IN APRIL 2006, THE CONTACT RECEIVED A RECALL LETTER FOR A BOOT TO BE PUT ON THE COIL SPRINGS. THE FORD DEALER REFUSED TO PUT THE BOOT ON BECAUSE THE CONTACT HAD PUT AFTERMARKET STRUTS ON THE VEHICLE. IN OCTOBER 2006, THE CONTACT STARTED HEARING A THUMPING NOISE, AND THE VEHICLE WOULD VIBRATED. THE CONTACT HAD REPAIRS DONE AT A FORD DEALER, REPLACED THE BACK SPRINGS, TIE ROD AND BALL JOINTS. ON 11/24/2006, THE CONTACT WAS TRAVELING AT 40 MPH, WHEN SHE HEARD A LOUD NOISE AND PULLED OVER BECAUSE SHE THOUGHT SHE HAD A FLAT TIRE. THE CONTACT SMELLED SOMETHING BURNING. THE VEHICLE WAS TOWED TO A FORD DEALER, AND THE CONTACT WAS TOLD THE DRIVER FRONT SPRING BROKE. THE DEALER WAS WILLING TO PAY FOR THE SPRING, BUT NOT FOR THE TIRE AND THE TIE ROD. *AK THE SWAY BAR LINK, STRUTS, BALL JOINTS AND CV BOOT WERE REPLACED. UPDATED 02/27/07. *JB

Mileage: 70,000

TL* - THE CONTACT RECEIVED A RECALL LETTER FOR HER 2000 MERCURY SABLE. THE RECALL LETTER, CAMPAIGN NUMBER # 04V332000 IS RELATED TO THE FRONT SUSPENSION FOR COIL SPRINGS. WHILE DRIVING 45 MILES PER HOUR ON JANUARY 15, 2007, THE CONTACT STATED THAT THE BACK REAR DRIVER SIDE TIRE FAILED. THE CONTACT TOOK THE VEHICLE TO A TIRE REPAIR SHOP TO HAVE IT REPLACED AND THE MECHANIC INFORMED THE CONTACT THAT THE COIL SPRING PUNCTURED THE TIRE. THE MECHANIC ALSO STATED THAT THE PASSENGER REAR TIRE INTERIOR SIDEWALL WAS TEARING DUE TO CONTACT WITH THE COIL SPRING . THE TIRE COMPANY DIDN'T RECOMMEND HER DRIVING THE VEHICLE TO THE DEALERSHIP BECAUSE OF THE CONDITION OF THE PASSENGER REAR TIRE. THE CONTACT CALLED THE FORD MANUFACTURER AND TOLD THEM ABOUT THE FRONT COIL SPRING RECALL AND THAT THE REAR COIL SPRING SHOULD NOT HAVE BROKEN. THE MANUFACTURER EXPLAINED TO THE CONTACT THAT THERE WOULD BE NO REIMBURSEMENT FOR THE REPAIRS. THE MANUFACTURER TOLD THE CONTACT IF THERE WAS A FUTURE RECALL FOR THE REAR SPRINGS SHE SHOULD KEEP ALL REPAIR ORDERS FOR FUTURE REIMBURSEMENT. *NM

DT*: THE CONTACT STATED WHILE TRAVELING 40 MPH, A RUBBING NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT SERVICE STATION, THE LEFT REAR COIL SPRING HAD FRACTURED AND WAS CUTTING INTO THE SIDE WALL OF THE REAR LEFT TIRE. THE MANUFACTURER WAS NOT NOTIFIED. UPDATED 11/30/06.*JB

Mileage: 67,800

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS TAKEN IN FOR STATE INSPECTION AT AN INDEPENDENT REPAIR SHOP, THE TECHNICIAN DETERMINED THE DRIVER SIDE REAR COIL SPRING WAS FRACTURED. THE COIL SPRING, REAR STRUT, AND REAR SWAY BAR LINK NEEDED TO BE REPLACED.

Mileage: 145,666

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS TAKEN IN FOR STATE INSPECTION AT AN INDEPENDENT REPAIR SHOP, THE TECHNICIAN DETERMINED THE DRIVER SIDE REAR COIL SPRING WAS FRACTURED. THE COIL SPRING, REAR STRUT, AND REAR SWAY BAR LINK NEEDED TO BE REPLACED.

Mileage: 145,666

I TOOK THE CAR INTO SERVICE FOR A ROUTINE BRAKE CHECK AND A PROBLEM WITH BOTH REAR TIRES LEAKING AIR AND DISCOVERED THAT BOTH REAR SPRINGS HAD FRACTURED. THE PASSENGER SIDE SPRING FRACTURE WAS SO SEVERE THAT IT LEFT A 2 INCH SHARP PROJECTILE AGAINST THE TIRE. I REPLACED BOTH SPRINGS AND TIRES. *JB

Mileage: 61,880

2000 MERCURY SABLE. THE RIGHT REAR SPRING FAILED AND PUNCTURED THE RIGHT REAR TIRE. *JB

Mileage: 77,200

DT*: THE CONTACT STATED WHILE CHANGING THE BRAKE PADS A GROOVE WAS FOUND ON THE INSIDE OF THE REAR PASSENGER TIRE THAT WAS CAUSED BY A FRACTURED COIL SPRING. THERE IS A RECALL #04V332000 CONCERNING THE FRONT COIL SPRING. THE RECALL DOES NOT INCLUDE THE REAR COIL SPRINGS.

Mileage: 63,000

MY 2000 MERCURY SABLE LEFT REAR COIL SPRING BROKE, AND DAMAGED MY STRUT ALSO. I WAS VERY LUCKY AS THE TIRE WAS NOT DAMAGED. I HAD TO RUSH THE CAR TO MONROE TO FIX IT ASAP. COST ME $800. I WOULD LIKE FORD TO RECALL THIS PART AND PAY OWNERS WHO HAVE ALREADY FIXED IT ON THEIR OWN EXPENSE. I BELIEVE ODI HAS A OPEN CASE ON THIS PE05-054. THE SPRING WAS BROKEN WHEN THE DEALER SOLD ME TO CAR, BUT NEVER INFORMED ME. WHEN I CALLED THEM THE GENERAL MANAGER WANTED ME TO SHOW HIM BUT I WAS NOT GOING TO DRIVE 30 MILES AND PUT MY LIFE AND OTHERS AT RISK. VERY DISAPPOINTED WITH NICK MAYER LINCOLN MERCURY. *JB

Mileage: 113,700

DT*: THE CONTACT STATED WHILE DRIVING 35 MPH THE DRIVER SMELLED SMOKE. UPON TURNING INTO THE DRIVEWAY AT 2 MPH THE DRIVER'S SIDE REAR TIRE BLEW OUT. AFTER PUTTING THE SPARE TIRE ON THE VEHICLE WAS DRIVEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DETERMINED THE REAR SPRINGS PUNCTURED THE TIRE AFTER IT FRACTURED. THE CONTACT WAS ADVISED BY A COMPANY REPRESENTATIVE THAT THERE WAS A RECALL FOR THE FRONT SPRINGS FRACTURING, BUT THERE WAS NOTHING FOR THE REAR SPRINGS. THEY REPLACED THE REAR COIL SPRINGS AT THE CONSUMER'S EXPENSE. UPDATED 05/30/06. *AK

Mileage: 65,000

DT*: THE CONTACT STATED WHILE TRAVELING BETWEEN 10-45 MPH, THERE WAS A DRAGGING NOISE COMING FROM THE REAR END. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE IT WAS DETERMINED THE PASSENGER SIDE REAR COIL SPRING FRACTURED. THIS CAUSED AN EIGHTH OF AN INCH GROOVE IN THE TIRE. THE MANUFACTURER WAS ALERTED.

Mileage: 48,000

I AM THE OWNER OF A 2000 SABLE SEDAN VIN [XXX]. ON APRIL 7, 2006 THE LEFT REAR STRUT SPRING BROKE WHILE BACKING OUT OF MY GARAGE. ( A 2" DIFFERENCE IN HEIGHT BETWEEN THE GARAGE FLOOR AND THE DRIVEWAY) MY INSPECTION REVEALED A RUBBING NOISE CAUSED BY THE BROKEN SPRING COIL GOUGING INTO THE TIRE!! FORTUNATELY THE VEHICLE WAS ONLY DRIVEN ABOUT 100 FT AND THE TIRE WAS ONLY SLIGHTLY SCRAPED. IMAGINE WHAT COULD HAVE HAPPENED ON THE HIGHWAY!! THE VEHICLE WAS REPAIRED AT HINES PARK LINCOLN MERCURY ON 4/10/06 AT A COST OF $413.38. I BELIEVE A CUSTOMER REIMBURSEMENT ACTION SHOULD BE THE MINIMUM AND A RECALL OF THE AFFECTED SPRINGS MIGHT BE APPROPRIATE. *JB UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mileage: 20,000

AFTER COMING TO A STOP AT AN INTERSECTION, I PROCEEDED TO MAKE A LEFT TURN. WHILE COMPLETING THE TURN, I HEARD A LOUD THUMP IN THE REAR OF THE CAR. I IMMEDIATELY STOPPED AND EXAMINED THE OUTSIDE OF THE CAR AND NOTICED THAT THE REAR WHEEL WELLS WERE NEARLY RUBBING ON THE TIRES. BOTH REAR COIL SPRINGS HAD BROKEN AT THE FIRST COIL. AFTER 3 DAYS AT THE DEALERSHIP, THE SPRINGS WERE REPLACED AT MY EXPENSE. AT THE BREAK, THE ENTIRE CROSS-SECTIONAL AREA OF ONE SPRING AND ONE QUARTER OF THE CROSS-SECTIONAL AREA OF THE OTHER ARE RUSTED. I HAVE THE SPRINGS. *JB

CAR WAS IN WITH MY MECHANIC FOR YEARLY SAFETY/EMISSIONS INSPECTION. MY MECHANIC FOUND THAT A REAR COIL SPRING WAS BROKEN AND NEEDED TO BE REPLACED FOR VEHICLE TO PASS INSPECTION. *JB

DT*: THE CONTACT STATED WHILE TRAVELING 50 MPH, THE VEHICLE WAS SWERVING TO THE LEFT. THE DEALERSHIP DETERMINED THE PASSENGER SIDE REAR COIL SPRING BROKE.

Mileage: 67,000

LEFT REAR SUSPENSION SPRING BROKE WHILE DRIVING. TAKING OUT THE STRUTS, LEFT REAR TIRE, AND DISABLING THE AUTO. AUTO WAS UNDRIVEABLE AND HAD TO BE TOWED TO FORD DEALERSHIP FOR REPAIRS. BOTH REAR SPRINGS, STRUTS, AND TIRE HAD TO BE REPLACED. DEALER REPAIRING WAS CAUSEWAY FORD, LINCOLN MERCURY IN MANAHAWKIN NEW JERSEY. *NM

Mileage: 59,012

DIAGNOSTIC FROM DEALER; RIGHT REAR SPRING BROKEN; TIRE BRUISED SIDEWALL (TIRES WERE JUST INSTALLED ON 10/21/05). REPLACE BOTH REAR SPRINGS AND REPLACE BOTH REAR STABILIZER LINKS. HAD TO HAVE THE CAR TOWED ON A FLAT BED TO THE DEALER TO HAVE FIXED. HAD TO HAVE FRONT SPRINGS FIXED (7/25/05) AS THEY BROKE ALSO. *JB

Mileage: 42,277

PUT CAR IN REVERSE AND HEARD A LOUD BANG. THOUGHT THAT HIT SOMETHING, BUT WHEN LOOKING DIDN'T SEE ANYTHING WRONG. THEN STARTED HEARING A NOISE IN REAR PASSENGER SIDE WHEEL. DROVE CAR TO SERVICE DEPARTMENT, AND THEY SHOWED HER THE BROKEN COIL AND THE INSIDE OF TIRE THAT HAD BEEN GOUGED OUT DOWN TO THE STEEL BELT. HAD TO HAVE THE COIL REPLACED ON BOTH WHEELS BECAUSE THE OTHER SIDE WAS ABOUT TO SNAP ALSO. HAD TO BUY A NEW TIRE TO REPLACE THE RUINED ONE.*AK

Mileage: 42,000

ON 12/15/2005, I WAS DRIVING MY TWO KIDS TO SCHOOL IN MY 2000 MERCURY SABLE WHEN MY LEFT REAR TIRE (ONLY 5 MONTHS OLD) BLEW OUT. I SWERVED AND CAME TO REST ON A GRASSY MEDIAN. MY KIDS AND I WERE PRETTY SHAKEN UP BUT I MANAGED TO COMPOSE MYSELF TO GET OUT AND CHANGE THE TIRE. AS CARS DROVE RELATIVELY CLOSE TO ME, I MANAGED TO GET THE SPARE ON AND NOTICED THAT MY TIRE HAD A GROOVE CARVED ON THE INSIDE WITH A DEEP PUNCTURE. I SEARCHED TO SEE WHAT HAD CAUSED THIS AND NOTICED THAT THE COIL SPRING WAS BROKEN THE SHARP BROKEN EDGE PROTRUDED OUT. LUCKILY THIS DID NOT INTERFERE WITH THE SMALL SPARE TIRE. I HAVE CALLED MY DEALER (REEDMAN/TOLL) AND THEY TOLD ME THERE WAS NO RECALL ON THE REAR SPRINGS AND THAT IT WOULD BE A FEW DAYS BEFORE THEY COULD GET THE PARTS TO MAKE THE REPAIR. I AM CURRENTLY SHOPPING AROUND TO GET THE BEST PRICE (SO FAR $505.00 TO REPLACE BOTH REAR SPRINGS) I HAVE JUST RESEARCHED THE NHTSA SITE AND WAS APPALLED TO SEE THE NUMBER OF SIMILAR COMPLAINTS THAT HAVE BEEN FILED AND FORD'S UNWILLINGNESS TO CORRECT THE PROBLEM AT THEIR COST. WILL IT TAKE A DEATH OR TWO BEFORE A RECALL WILL BE MADE TO CORRECT THIS? I NOTICED THAT A FORMAL NHTSA INVESTIGATION WAS UNDERWAY AS OF OCTOBER 2005 ON THE REAR COIL SPRING FRACTURES BASED ON 131 COMPLAINTS BUT HAVE NOT BEEN ABLE TO FIND THE OUTCOME OF STUDY. IS IT ONGOING OR HAS A CONCLUSION BEEN REACHED? I WILL SAVE MY OLD PARTS. *NM

Mileage: 78,500

CONSUMER REQUESTING REIMBURSEMENT FOR BROKEN REAR SPRING AND NEW TIRE INSTALLED ON 2000 MERCURY SABLE. *TS THE MECHANIC INDICATED THAT BOTH SPRINGS HAD CRACKS IN THEM. *JB

Mileage: 94,138

DT: THE CONTACT STATED THE VEHICLE WAS SHAKING AND MAKING A NOISE. SHE TOOK THE VEHICLE IN TO A MECHANIC, WHO DETERMINED THAT THE REAR COIL SPRING FRACTURED. THE VEHICLE SHOULD NOT BE DRIVEN UNTIL THE REPAIRS WERE MADE. . SHE HAD NOT HAD THE REPAIRS MADE YET. *AK

Mileage: 85,000

NOISE IN REAR, WORSE WHEN TURNING RIGHT AND BRAKING. PROBLEM WAS IDENTIFIED TO BE BROKEN REAR COIL SPRINGS AND THEY WERE REPLACED. IT APPEARS UNDER INVESTIGATION # PEO5054 THAT A NUMBER COMPLAINTS HAVE BEEN REPORTED WITH THIS SAME PROBLEM ON THE 2000 MERCURY SABLES. WE WOULD LIKE REIMBURSEMENT OF OUR $374.28 REPAIR BILL FOR REPLACEMENT OF THIS DEFECTIVE PART AND LABOR INCURRED REPAIR DATE 1/7/05. *JB

Mileage: 111,783

BROKEN REAR COIL SPRING. *JB

Mileage: 65,000

IN APRIL 2005, WE HAD OUR MERCURY SABLE INSPECTED AS REQUIRED IN PENNSYLVANIA. AT THAT TIME OUR MECHANIC FOUND THE REAR SPRING BROKEN ON OUR CAR. WE HAD TO HAVE THE REAR SPRINGS REPLACE BY A MERCURY DEALER. IT WAS EXTREMELY EXPENSIVE. WHEN ASKING IF THIS HAD HAPPENED BEFORE OF COURSE WE WERE TOLD NO. ALSO THE SPRINGS THAT WERE PUT ON OUR CAR ARE NOISY AND WE HAVE LOST OUR QUIET RIDING CAR. *NM

Mileage: 85,000

FRACTURED LEFT REAR COIL SPRING RUPTURING LEFT REAR TIRE RESULTING IN RAPID AIR LOSS. *NM

Mileage: 57,991

DT: LEFT REAR SPRING BROKE AND BLEW THE REAR TIRE. CONSUMER WAS NOT DRIVING WHEN THIS HAPPEN. WHEN THE CAR WAS A YEAR OR TWO OLD AND WAS DRIVEN WITH 2 ADULTS IN THE BACK SEAT THE CONSUMER HEARD A CLANKING NOISE WHEN TURNING A CORNER OR HITTING A BUMP. THE VEHICLE WAS TAKEN TO THE DEALER TWICE BEFORE THIS INCIDENT. THEY PUT BUSHING ON THE FIRST TIME AND THE SECOND TIME THE DEALER SAID THEY FOUND NOTHING. IT HAS BEEN REPAIRED AT THE COST OF $489.000 *AK *NM

Mileage: 24,092

DT: 2000 MERCURY SABLE. THE CONSUMER STATED THE FRONT COIL BUSTED AND PUNCTURED A TIRE. THE CONSUMER WAS DRIVING HOME FROM WORK WHEN THIS OCCURRED. THIS HAS NEVER HAPPENED BEFORE. THE CONSUMER ALREADY HAD VEHICLE REPAIRED. THE CONSUMER TOOK VEHICLE TO REPAIR SHOP, THEY TOLD HER IT WAS THE FRONT COIL THAT BUSTED AND PUNCTURED THE TIRE. THIS MADE IT VERY DIFFICULT TO DRIVE THE CAR. *AK

I HAVE A 2000 MERCURY SABLE WITH 45,500 MILES. I TOOK THE CAR IN TO A TIRE STORE FOR NEW TIRES WHEN THE MECHANIC FOUND A BROKEN COIL SPRING ON THE REAR SUSPENSION AND THE BROKEN COIL END WAS RUBBING AGAINST THE TIRE. THEY SAID THE TIRE WAS PROBABLY MINUTES AWAY FROM FAILURE AND THERE WAS A GROOVE WORN WHERE IT WAS RUBBING. I KNOW THERE WAS AN ISSUE WITH THE FRONT COIL SPRINGS BREAKING BECAUSE I HAD THE SO CALLED FORD FIX COMPLETED WHICH MENT INSTALLING A SHIELD TO PREVENT THE SPRING FROM BLOWING OUT THE FRONT TIRES. NOW IT SEEMS THERE IS A PROBLEM WITH THE REAR SPRINGS HAVING THE SAME FAILURE MODE. THIS COULD BE A SERIOUS PROBLEM AT FREEWAY SPEEDS.

Mileage: 45,547

RE: CAMPAIGN #04V332000 (FORD RECALL #04517 FRONT COIL SPRINGS WERE NOTED AS DEFECTIVE, SHIELDS INSTALLED. ONE SPRING ON FRONT BROKE 4 MONTHS LATER AND BOTH FRONT WERE REPLACED. THE NEXT WEEK ONE REAR SPRING BROKE. I WAS TOLD THIS WAS NOT COVERED BY THE RECALL. WHAT EXACTLY IS THE DIFFERENCE BETWEEN THE FRONT AND REAR SPRINGS, BOTH ARE OBVIOUSLY DEFECTIVE. WHY IS ONLY THE FRONT COVERED? MANUFACTURER CUSTOMER SERVICE REP. DID NOT PRVIDE ANY REAL ANSWER TO MY PROBLEM. I WANT THE REAR SPRINGS CONSIDERED ASS PART OF THIS RECALL.

Mileage: 76,905

DT: THE PROBLEM BEGAN ON 6/16/05. IN FEBRUARY THERE WAS A RECALL ON THE COIL SPRINGS, AND IT WAS REPAIRED. IT WAS THE FRONT COIL SPRINGS. AS OWNER WAS ENTERING THE VEHICLE, SHE NOTICED THAT THERE WAS A POP, THEN UPON ENTERING THE GARAGE A RUBBING FEELING COMING FROM THE RIGHT REAR TIRE, AND WAS MAKING A GROWLING SOUND. UPON INSPECTION THE TIRE HAD SHREDDED DUE TO THE COIL SPRING BUSTING. THE CAR WILL BE TAKEN TO THE DEALER TO BE REPAIRED AT OWNER'S EXPENSE. *AK DEALER REPLACED BOTH FRONT SPRINGS AND SWAY BAR LINKS AND REPLACED TWO REAR TIRES. *TT

Mileage: 40,599

DT: CAR WAS PARKED AND UPON STARTING ENGINE THERE WAS LOUD NOISE LIKE A BANG. DISCOVERED TIRE WAS FLAT. CONSUMER'S SON IN LAW CHANGED THE TIRE AND DISCOVERED THE FRONT COIL SPRING HAD FAILED AND CAUSED TIRE TO "EXPLODE". THIS OCCURRED ON THE FRONT DRIVER'S SIDE. TOOK TO A SERVICE DEALER, MIDAS WHO CHECKED TIRES AND NOTED BOTH THE REAR COIL SPRINGS WERE DEFECTIVE ON BOTH SIDES ALSO CAUSING WEAR TO THE TIRES. MIDAS REPLACED ALL COIL SPRINGS ON VEHICLE AS WELL AS NEW TIRES. CONSUMER IS CONCERNED THAT SHE WAS NOT NOTIFIED OF THE RECALL THAT HER DAUGHTER INFORMED HER ABOUT ON THE FRONT COIL SPRINGS. (NO NHTSA RECALL CAMP. ID NUMBER TO REFERENCE THIS RECALL AT THIS TIME.} THE VEHICLE HAS BEEN REPAIRED BUT CONSUMER WAS NOT NOTIFIED ABOUT RECALL UNTIL AFTERWARDS. THE VEHICLE WAS REPAIRED BY MIDAS AND CONSUMER PAID $1,100. *NM

Mileage: 30,958

DT: CAR WAS PARKED AND UPON STARTING ENGINE THERE WAS LOUD NOISE LIKE A BANG. DISCOVERED TIRE WAS FLAT. CONSUMER'S SON IN LAW CHANGED THE TIRE AND DISCOVERED THE FRONT COIL SPRING HAD FAILED AND CAUSED TIRE TO "EXPLODE". THIS OCCURRED ON THE FRONT DRIVER'S SIDE. TOOK TO A SERVICE DEALER, MIDAS WHO CHECKED TIRES AND NOTED BOTH THE REAR COIL SPRINGS WERE DEFECTIVE ON BOTH SIDES ALSO CAUSING WEAR TO THE TIRES. MIDAS REPLACED ALL COIL SPRINGS ON VEHICLE AS WELL AS NEW TIRES. CONSUMER IS CONCERNED THAT SHE WAS NOT NOTIFIED OF THE RECALL THAT HER DAUGHTER INFORMED HER ABOUT ON THE FRONT COIL SPRINGS. (NO NHTSA RECALL CAMP. ID NUMBER TO REFERENCE THIS RECALL AT THIS TIME.} THE VEHICLE HAS BEEN REPAIRED BUT CONSUMER WAS NOT NOTIFIED ABOUT RECALL UNTIL AFTERWARDS. THE VEHICLE WAS REPAIRED BY MIDAS AND CONSUMER PAID $1,100. *NM

Mileage: 30,958

REAR COIL SPRING FAILURE (FRACTURE) CAUSING BLOW-OUT OF REAR DRIVER-SIDE TIRE. TEMPORARY LOSS OF CONTROL OF VEHICLE. EXISTING RECALL FOR FRONT COIL SPRING FAILURE, THIS OCCURED ON THE REAR. BOTH REAR SPRINGS AND CUT TIRE REPLACED AT OWNERS EXPENSE.

Mileage: 65,000

CONSUMER OWNS A 2000 MERCURY SABLE AND IS ASKING THAT THE RECALL FOR FRONT COIL SPRING FAILURES BE EXPANDED TO INCLUDED THE FRONT AND REAR COIL SPRINGS.*MR THE REAR COIL SPRING IN THE CONSUEMR'S VEHICLE BROKE. *NM

(1) I OWN A MERCURY SABLE, 4 DR. SEDAN [XXX] WITH APPROXIMATELY 35,550 MILES ON IT. LAST WEEK, 06/03/05) WITH NO OBVIOUS CAUSATION (I.E. DID NOT RUN OVER A HUGE POTHOLE OR ROCK/CURB), I BEGAN TO HEAR A RUBBING NOISE FROM THE REAR WHEEL - IT SOUNDED A BIT LIKE A BRAKE SHOE DRAGGING OR A TREE BRANCH STUCK IN THE WELL RUBBING THE TIRE. ON IMMEDIATE ROADSIDE INSPECTION, I COULD NOT SEE ANY OBVIOUS PROBLEM. (2) LATER WHEN I REMOVED THE WHEEL I DETERMINED THAT THE REAR COIL SPRING HAD BROKEN OR SLIPPED DOWN OVER THE LOWER RETAINING CUP AND A SHARP END OF THE COIL WAS PROTRUDING OUT FROM UNDER THE RETAINING CUP AND IT WAS CUTTING A NEAT GROOVE IN THE SIDEWALL OF MY TIRE. THE TIRE HAD NOT YET LOST PRESSURE BUT WOULD HAVE IN A VERY FEW MILES WITH POTENTIALLY DISASTROUS CONSEQUENCES. (3) I CONTACTED THE CUSTOMER SERVICE LINE FOR FORD MOTOR CO. ON 06/06/05 AND 06/07/05 AND SPOKE TO A REPRESENTATIVE AND A SUPERVISOR AND THEY REQUIRED THAT I HAVE THE CAR INSPECTED BY A DEALERSHIP WHICH I DID. AFTER HAVING THE DEALERSHIP VERIFY THE PROBLEM (FRACTURED RIGHT REAR COIL SPRING) THEY REFUSED TO OFFER ME ANY ASSISTANCE IN THE REPAIRS AND WOULD SAY ONLY THAT THE RECALL (2000 MERCURY SABLE GS NHTSA RECALL ID NUMBER: 04V332000 RECALL DATE: JUL 15, 2004 COMPONENT: SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) COVERED ONLY THE FRONT SPRINGS AND THAT THE VEHICLE IS UNSAFE TO OPERATE WITHOUT REPAIRS. I AM TAKING THE VEHICLE TO MY LOCAL TECHNICIAN FOR REPLACEMENT OF BOTH SPRINGS WITH NON-FORD MOTOR COMPANY, AFTER MARKET PARTS. I WILL HAVE THEM RETAIN THE OLD PARTS AND WILL BE PLEASED TO MAKE THESE AVAILABLE TO YOU FOR INSPECTION. UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mileage: 35,550

I TOOK BY VEHICLE TO A TIRE RETAILER TO HAVE ALL FOUR TIRES REPLACED. WHEN THE MECHANIC REMOVED THE WHEELS HE FOUND THE LEFT REAR COIL SPRING HAD FRACTURED IN THE FIRST ACTIVE COIL ABOVE THE LOWER SPRING SEAT. THE FRACTURED END OF THE COIL SPRING REMAINED CAPTURED IN THE LOWER COIL SPRING SEAT SO THAT THERE IS NO CONTACT (YET) BETWEEN THE TIRE AND THE FRACTURED COIL SPRING. THE NATURE OF THE FRACTURE IS SUCH THAT CORROSION IS DEEMED THE SOURCE OF FAILURE. THE SERVICE CENTER MANAGER REFERRED ME TO BY LOCAL VEHICLE DEALERSHIP. IN FACT, THE SERVICE MANAGER TOLD ME MINE WAS THE "THIRD COIL SPRING FAILURE IN THE PAST MONTH" THAT HE'D SEEN ON 2000 FORD TAURUS/MERCURY SABLES, ONE OF THEM FROM HIS OWN FLEET! I UNDERSTAND THERE IS AN EXISTING RECALL CAMPAIGN, MANUFACTURER RECALL NUMBER 04V332000 , DESCRIBING DEFECTIVE FRONT COIL SPRINGS FOR THIS VEHICLE. THE FAILURE MODE DESCRIBED IN THE RECALL AND IN NHTSA INVESTIGATION PE 04-044 IS THE SAME MODE OF FAILURE DESCRIBED IN THIS COMPLAINT FOR THE REAR COIL SPRINGS. TO THE BEST OF MY KNOWLEDGE THOUGH, THERE HAS NOT YET BEEN ANY RECALL ISSUED TO ADDRESS THE DEFECTIVE REAR COIL SPINGS OF THIS VEHICLE. AS I WRITE THIS I AM ATTEMPTING TO ARRANGE A SERVICE APPOINTMENT WITH MY LINCOLN-MERCURY DEALER TO HAVE THE ALL THE CAR'S COIL SPRINGS REPLACED, HOPEFULLY UNDER WARRANTY. AT THE VERY LEAST I RECOMMEND NHTSA RE-OPEN INVESTIGATION PE 04-044 AND EXAMINE REAR COIL SPRING FAILURE FOR THE SAME VEHICLES (1999-2000 FORD TAURUS/MERCURY SABLE). CONSEQUENCES FOR REAR COIL SPRING FAILURE ARE THE SAME AS FOR FRONT COIL SPRING FAILURE, DESCRIBED IN RECALL 04V332000: "TIRE MAY RUPTURE RESULTING IN A RAPID AIR LOSS, WHICH COULD RESULT IN A CRASH." DON'T HESITATE TO CONTACT ME SHOULD YOU NEED ADDITIONAL INFORMATION.

Mileage: 63,700

THE DEALER SAID THAT HE WILL PUT FRONT SHIELDS AROUND THE FRONT SPRINGS BECAUSE THE SPRING BREAKS AND PUNCHES THE FRONT TIRE. CONSUMER COMPLAINED THAT THE REAR SPRING BROKE AND PUNCHED THE REAR TIRE. DEALER SAID THERE WAS NO COVERAGE.*AK

EVENT LEADING UP TO FAILURE: NORMAL DRIVING CONDITIONS (38,000 MILES) FAILURE: SUSPENSION--LINKAGE BECOMES LOOSE PREMATURELYAND RATTLES. HANDLING BECOMES LOOSE PRESENTING A SAFETY HAZARD. WHAT WAS DONE TO CORRECT FAILURE: 1 CAR HAD LINKAGE REPLACED. 1 CAR IS STILL IN NEED OF REPAIR

Mileage: 37,000

DT: THERE WAS A RECALL ON THE FRONT SPRINGS, AND THEY LATER TOLD HIM THERE WAS A PROBLEM WITH THE REAR SRPINGS.*AK

Mileage: 40,000

DT: THERE WAS A RECALL ON THE FRONT SPRINGS, AND THEY LATER TOLD HIM THERE WAS A PROBLEM WITH THE REAR SRPINGS.*AK

Mileage: 40,000

WHILE DRIVING 25 MPH THE REAR DRIVER SIDE COIL SPRING BROKE. AS A RESULT, THE TIRE WAS PUNCTURED. THE CAUSE HAS YET TO BE DETERMINED. *AK *SC *JB

Mileage: 18,233

DT: GOT RECALL NOTICE LAST AUGUST ON GUARD SPRINGS ON FRONT OF CAR, AND IT IS NOW MAY AND HE CAN'T GET ANYONE TO FIX HIS CAR. DEALER KEEPS TELLING HIM THEY DO NOT HAVE THE PARTS YET. CALLED MANUFACTURER AND THEY DID NOT OFFER ANY HELP EITHER.*AK

Mileage: 29,000

AFTER NOTICING THAT REAR LEFT TIRE WAS FLAT CONSUMER DROVE THE VEHICLE TO THE REPAIR SHOP, AND MECHANIC DETERMINED THAT BOTH REAR COIL SPRINGS BROKE. DEALER WAS NOT NOTIFIED.*AK THE RESULT OF THE TIRE BEING FLAT WAS BECAUSE THE SHARP EDGES OF THE COIL SPRING CUT THE RUBBER ON THE INSIDE OF THE TIRE. CONSUMER AWARE OF THE FACT THERE IS A RECALL FOR THE FRONT COIL SPRING AND DISAPPOINTED THAT THERE NOT A RECALL FOR THE REAR FOR THE SAME PROBLEM. *BF

Mileage: 51,980

SHORTLY AFTER RECALL WAS COMPLETED FOR FRONT SPRING SHIELDS I NOTICED THE RIGHT REAR SUSPENSION SAGGING. TOOK IT TO THE LOCAL FORD DEALER WHICH DISCOVERED THAT THE RIGHT REAR SPRING WAS BROKEN. CAR IS LIGHTLY DRIVEN, NO TOWING, AND HAS ONLY 80,000 MILES. DEALER IS RECOMMENDING REPLACEMENT OF BOTH REAR SPRINGS AT MY EXPENSE ($380). AFTER READING OTHER CONSUMER COMPLAINTS WITH SABLE SPRINGS, SEEMS TO ME THE CAR WAS MANUFACTURED WITH DEFECTIVE SPRINGS.*AK

Mileage: 80,000

FRONT SPRINGS WHERE IDENTIFIED AS A POSSIBILITY OF BREAKING AND WAS NOTIFIED BY FORD, THE SPRINGS DID BREAK PENETRATING INTO THE TIRE. SPRINGS WHERE REPLACED BY MANUFACTURER. FORTUNATELY THIS HAPPENED AT A LOW SPEED NOT CAUSING AN ACCIDENT WHEN THE TIRE BLEW OUT FROM THE SPRING ENTERING THE TIRE. FIVE MONTHS LATER, A REAR SPRING HAS BROKEN AND AGAIN WAS FORCED TOWARD THE TIRE, THIS TIME NOT PENETRATING IT, BUT CREATING A DEEP GOUGE IN THE TIRE. CAR IS NOW IN DEALER SHOP FOR REPAIR AND REPLACEMENT OF SPRING, STRUT, AND TIRE. FORD NOT AWARE OF PROBLEM WITH REAR SPRINGS SO COST OF REPAIR WILL BE AT OWNERS EXPENSE. I HAVE REQUESTED THAT THE FORD SERVICE DEPARTMENT RETURN ALL PARTS TO ME AFTER REPLACEMENT. IT WAS OF THE OPINION OF THE SERVICE DEPARTMENT THAT THE CAR WAS NOT SAFE TO DRIVE UNTIL PARTS WERE ORDERED AND REPLACED. CONCERN NOW IS THE INTEGRITY OF THE OTHER REAR SPRING.*JB

Mileage: 98,800

FRONT SPRINGS WHERE IDENTIFIED AS A POSSIBILITY OF BREAKING AND WAS NOTIFIED BY FORD, THE SPRINGS DID BREAK PENETRATING INTO THE TIRE. SPRINGS WHERE REPLACED BY MANUFACTURER. FORTUNATELY THIS HAPPENED AT A LOW SPEED NOT CAUSING AN ACCIDENT WHEN THE TIRE BLEW OUT FROM THE SPRING ENTERING THE TIRE. FIVE MONTHS LATER, A REAR SPRING HAS BROKEN AND AGAIN WAS FORCED TOWARD THE TIRE, THIS TIME NOT PENETRATING IT, BUT CREATING A DEEP GOUGE IN THE TIRE. CAR IS NOW IN DEALER SHOP FOR REPAIR AND REPLACEMENT OF SPRING, STRUT, AND TIRE. FORD NOT AWARE OF PROBLEM WITH REAR SPRINGS SO COST OF REPAIR WILL BE AT OWNERS EXPENSE. I HAVE REQUESTED THAT THE FORD SERVICE DEPARTMENT RETURN ALL PARTS TO ME AFTER REPLACEMENT. IT WAS OF THE OPINION OF THE SERVICE DEPARTMENT THAT THE CAR WAS NOT SAFE TO DRIVE UNTIL PARTS WERE ORDERED AND REPLACED. CONCERN NOW IS THE INTEGRITY OF THE OTHER REAR SPRING.*JB

Mileage: 98,800

NHTSA RECALL CAMPAIGN 04V332000 CONCERNING FRONT COIL SPRING. NO PARTS WERE AVAILABLE. *AK

I HAVE A 2000 MERCURY SABLE IN WHICH A SAFETY RECALL NOTICE (04S17) WAS ISSUED. A WEEK BEFORE THE SAFETY RECALL WAS ISSUED FOR THE FRONT SPRINGS A REAR SPRING OF MINE HAD SNAPPED, CAUSING A DEEP GROOVE ON THE INNER WALL OF THE REAR TIRE. I HAD TO HAVE BOTH REAR SPRINGS REPLACED AS WELL AS A BRAND NEW TIRE. I WAS TOLD BY FORD IN JUNE OF 2004 THAT I WOULD BE REIMBURSED FOR THE PARTS, LABOR, AND REPLACEMENT TIRE. AS PART OF THE SAFETY RECALL INSTEAD OF REPLACING THE FAULTY SPRINGS THEY ARE INSTALLING "PROTECTIVE SPRING SHIELDS". THIS IS NOW MARCH OF 2005 AND I STILL HAVE NOT BEEN ABLE TO GET THE "PROTECTIVE SPRING SHIELDS" INSTALLED BECAUSE OF LACK OF AVAILABLITY, AND FORD IS NOW TELLING ME THAT THEY WILL NOT REIMBURSE ME FOR THE REAR SPRINGS, WHICH ARE OBVIOUSLY AS DEFECTIVE AS THE FRONT.*AK

Mileage: 65,000

I HAVE A 2000 MERCURY SABLE IN WHICH A SAFETY RECALL NOTICE (04S17) WAS ISSUED. A WEEK BEFORE THE SAFETY RECALL WAS ISSUED FOR THE FRONT SPRINGS A REAR SPRING OF MINE HAD SNAPPED, CAUSING A DEEP GROOVE ON THE INNER WALL OF THE REAR TIRE. I HAD TO HAVE BOTH REAR SPRINGS REPLACED AS WELL AS A BRAND NEW TIRE. I WAS TOLD BY FORD IN JUNE OF 2004 THAT I WOULD BE REIMBURSED FOR THE PARTS, LABOR, AND REPLACEMENT TIRE. AS PART OF THE SAFETY RECALL INSTEAD OF REPLACING THE FAULTY SPRINGS THEY ARE INSTALLING "PROTECTIVE SPRING SHIELDS". THIS IS NOW MARCH OF 2005 AND I STILL HAVE NOT BEEN ABLE TO GET THE "PROTECTIVE SPRING SHIELDS" INSTALLED BECAUSE OF LACK OF AVAILABLITY, AND FORD IS NOW TELLING ME THAT THEY WILL NOT REIMBURSE ME FOR THE REAR SPRINGS, WHICH ARE OBVIOUSLY AS DEFECTIVE AS THE FRONT.*AK

Mileage: 65,000

THIS VEHICLE IS USED MOSTLY AROUND TOWN AND IS WELL TAKEN CARE OF INCLUDING FREQUENT WASHINGS. THERE WAS ABSOLUTLEY NO WARNING OF ANY TYPE PRIOR TO FAILURE. THE SPRING ON THE DRIVER'S SIDE FRONT STRUT BROKE, AND A JAGGED PORTION LODGED INTO THE SIDEWALL OF THE TIRE, COMPLETLEY DESTROYING IT. THE SIDE OF THE CAR DROPPED CONSIDERABLY. THIS ALL OCCURED WHILE THE CAR WAS AT REST IN MY GARAGE. THE CAR HAS LOW MI. AND NO RUST, THIS INCLUDES THE SPRING. MERCURY REFERED ME TO A DEALER TO HAVE THE SPRINGS REPLACED, NOTING THAT THEIR COVERED TO 150,000MI. I WAS TOLD TO SUBMIT A RECIEPT FOR POSSIBLE RE-IMBURSEMENT FOR THE DAMAGED TIRE AND TOWING. (THE CAR WAS UNDRIVEABLE) I KEPT A PIECE OF THE SPRING THAT BROKE OFF. I'M NO METALURGIST, BUT THIS APPEARS TO BE A VERY DANGEROUS FAILURE OF THE SPRING, IM THANKFUL IN MY INSTANCE NO ONE WAS HURT.*AK

Mileage: 28,000

THE RIGHT SIDE COIL SPRING SHEARED OFF WHILE THE VEHICLE WAS PARKED INSIDE OF THE GARAGE. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER, AND MECHANIC DETERMINED THAT LEFT AND RIGHT SIDE COIL SPRINGS NEEDED TO BE REPLACED DUE TO CORROSION. *AK IT WAS THE REAR COIL SPRINGS WHICH FAILED. *ER *JB

WHILE DRIVING ONE OF THE VEHICLE'S COIL SPRINGS BROKE AND PUNCTURED ONE OF THE TIRES. *NM *JB

CAR HAD SOUNDED CREAKY IN THE BACK - HAD THE CAR LOOKED AT, BUT NOTHING WAS FOUND. RIGHT REAR SPRING BROKE AND FELL OFF THE SHOCK - PUNCTURING THE TIRE. THE CAR HAD TO BE TOWED, THE SPRING AND TIRE BOTH NEEDED TO BE REPLACED. *AK

Mileage: 88,000

WE WERE NOTIFIED OF THE RECALL ON THE FRONT SPRINGS OF THE 2000 MERCURY SABLE IN AUGUST OF 2004. WE WENT TO THE GARAGE TO ASK WHAT WE SHOULD DO. THE GARAGE SAID THEY WOULD CALL WHEN THE PARTS WERE MADE AND WHEN TO COME IN FOR REPLACEMENT OF THE SPRINGS. WE WERE NEVER CALLED TO BRING THE CAR IN. ON JANUARY 23, 2005 WHILE BACKING OUT OF THE GARAGE THE FRONT SPRING EXPLODED WITH SUCH A FORCE IT BLEW OUT THE FRONT TIRE. THE CAR WAS THEN TOWED TO THE FORD GARAGE WHERE IT WAS REPAIRED. THEY PUT NEW SPRINGS ON THE FRONT OF THE VEHICLE AND REPLACED THE TIRE AT NO COST. WHILE IN THE GARAGE THEY FOUND A REAR SPRING THAT WAS BROKEN. THE SERVICE MANAGER CONTACTED FORD MOTOR COMPANY TO SEE IF IT COULD BE REPAIRED AT NO COST ALSO. FORD SAID NO BECAUSE THERE WAS NO RECALL ON THE REAR SPRINGS. WE HAD TO PAY FOR THE REAR SPRINGS. WE FEEL AT THE VERY LEAST THE COST OF THE REAR SPRINGS SHOULD BE PAID FOR BY FORD MOTOR COMPANY. IF WE HAD BEEN DRIVING DOWN THE HIGHWAY INSTEAD OF BACKING OUT OF THE GARAGE IT WOULD HAVE BEEN DISASTROUS SINCE THE TIRE ACTUALLY BLEW APART. I WOULD APPRECIATE YOUR HELP IN AT THE VERY LEAST FORCING FORD MOTOR COMPANY TO PAY FOR THE TOTAL SPRING REPLACEMENT. THANKS. *NM

Mileage: 52,721

WHILE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE COIL SPRING PUNCTURE THE TIRE. THE CONSUMER NOTICE THE FLAT TIRE AND SEEN THAT IT WAS CAUSED BY THE "FRONT COIL SPRING". THE DEALERSHIP WILL BE NOTIFIED. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. 8NM

Mileage: 63,000

RECALL CAMPAIGN: NHTSA 04V332000 ON THE FRONT COIL SPRING. NO PARTS AVAILABLE. *NM

CONSUMER RECEIVED A RECALL FOR THE COIL SPRING SHIELD, AND TO DATE NO FURTHER NOTIFICATION FOR THE PART WAS MADE BY THE MANUFACTURER. COIL SPRING SHIELD NHTSA RECALL 04V332000. *AK

Mileage: 52,000

THE FRONT COIL SPRING ON THE FRONT DRIVER'S SIDE OF THE VEHICLE FAILED. *NM RECALL CAMPAIGN:04V332000 THE DEALER DID NOT HAVE THE PARTS NEEDED TO COMPLETE THE SERVICE. THE PARTS WILL NOT BE IN FOR A COUPLE OF MONTHS. THE COIL SPRING BROKE WHILE THE CONSUMER WAS DRIVING AT A LOW RATE OF SPEED. THE COIL SPRING DESTROYED THE NEW FRONT DRIVER SIDE TIRE. *TC *JB

Mileage: 53,000

RECALL CAMPAIGN: THE DEALER REFUSED TO PERFORM THE RECALL (04S17) REPAIRS BECAUSE THE CONSUMER'S VEHICLE DID NOT HAVE FACTORY TIRES AND SPRINGS. *NM *SC *JB

RECALL 04V332000 CONCERNING FRONT COIL SPRINGS. CONSUMER RECEIVED THIS RECALL NOTICE SINCE OCTOBER 2004, AND DEALER KEPT TELLING THE CONSUMER THAT THEY DID NOT RECEIVE ANY INFORMATION CONCERNING THIS RECALL. *AK

NO PARTS WERE AVAILABLE FOR MANUFACTURER'S RECALL 04S17 FRONT COIL SPRINGS; NHTSA RECALL CAMPAIGN 04V332000. FORD LINCOLN MERCURY 845-561-3900.*AK

Mileage: 13,000

CONSUMER RECEIVED NHTSA RECALL 04V332000 FOR THE SPRING SHIELD, BUT THE PARTS WERE NOT AT THE DEALER. *AK

Mileage: 22,000

CONSUMER RECEIVED FORD RECALL 04S17 IN AUGUST 2004, WHICH STATED THE PART WOULD BE AVAILABLE IN DECEMBER. HOWEVER, THE PARTS WERE STILL NOT IN, AND THE CONSUMER WAS CONCERNED. *AK......*AK

Mileage: 25,000

COIL SPRINGS CORRODED. VEHICLE WAS THEN TAKEN TO DEALER FOR SERVICE. LATER, CONSUMER FOUND OUT THERE WAS RECALL 04V332000 ON THIS SUBJECT. SHE SPOKE WITH MERCURY FOR REIMBURSEMENT. THEY REFERRED HER TO THE DEALER WHERE SHE PURCHASED THE VEHICLE. DEALER TOLD CONSUMER THAT IT MIGHT TAKE A WHILE FOR HER TO RECEIVE REIMBURSEMENT. ON AUGUST 31ST, 2004 CONSUMER WAS TOLD THAT THE REIMBURSEMENT WAS SENT OUT. THERE WAS STILL NO RESPONSE WEEKS AFTER. THEY CONTACTED DEALER AGAIN, AND WAS TOLD THAT THEY NEVER HAD PAPER WORK DONE. BOTH MANUFACTURER AND DEALER GAVE CONSUMER A RUN AROUND. CONSUMER STILL DID NOT RECEIVE REIMBURSEMENT.*AK

THE OWNER REQUESTED A FULL REFUND FOR REPLACEMENT OF THE BROKEN SPRING AND THE DAMAGE TO THE SUSPENSION AND TIRES. *BF THE TIRE WAS RIPPED IN ALMOST A COMPLETE CIRCLE. RECALL# 04V332000. *SC

THE REAR COIL SPRINGS HAD RUSTED COMPLETELY. THE OWNER CONTACTED THE MANUFACTURER WHO STATED THERE WAS NOTHING THEY COULD DO. *JB THE STRUT WAS POINTING AND RUBBING THE TIRE. *SC

Mileage: 40,598

CONSUMER HEARD A NOISE COMING FROM THE LEFT REAR WHEEL. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY ONLY IDENTIFIED THE FRONT COIL SPRING AS BEING A POSSIBLE PROBLEM WHICH WAS CURRENTLYBEING RECALLED. THE VEHICLE HAD 38,000 MILES WHEN THE DEFECT OCCURRED.*AK THE ROTORS AND WHEEL BEARING WERE REPLACED. *JB

Mileage: 38,000

CONSUMER FEELS THAT 2000 MERCURY SABLE HAD A DEFECTIVE PART.*MR THE CONSUMER DID NOT SPECIFY WHAT PART(S) WAS DEFECTIVE. *NM THE LEFT FRONT SPRING HAD BROKEN. THIS CAUSED THE FRONT TIRE TO BE CUT COMPLETELY AROUND THE RIM. *SC *JB

WHILE DRIVING 8 MPH TURNING A CORNER, THE LEFT FRONT COIL SPRING FAILED AND PUNCTURED THE TIRE. THIS OCCURRED ONE WEEK PRIOR TO THE CONSUMER RECEIVING THE RECALL LETTER FOR THE COIL SPRING FROM THE MANUFACTURER. NHTSA RECALL CAMPAIGN 04V332000. THE DEALER HAS NOT RECEIVED AUTHORIZATION FROM LINCOLN/MERCURY MANUFACTURE TO REPLACE THE RIM AND TIRE. *JB *SC

MANUFACTURER ISSUED A RECALL NOTICE REGARDING THE REPLACEMENT OF THE FRONT COIL SPRINGS. IT WAS ALSO STIPULATED THAT BOTH COIL SPRINGS WOULD BE REPAIRED. HOWEVER, THE LEFT COIL SPRING WAS REPAIRED IN DECEMBER. THIS OCCURRED BEFORE THE ISSUING OF THE RECALL. CURRENTLY,THE RIGHT SIDE NEEDED TO BE REPAIRED, AND THE DEALER WILL NOT REPLACE THIS SIDE UNLESS IT FRACTURED. *AK *SC *JB

Mileage: 68,357

CONSUMER RECEIVED, NHTSA RECALL 04V332000 REGARDING COIL SPRING. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. FLOOR MANAGER INDICATED TO THE CONSUMER NOT TO CALL UNTIL DECEMBER WHEN THEY EXPECT THE PARTS TO ARRIVE. *AK THE MANUFACTURER WILL ONLY REPLACED THE FAULTY COIL SPRINGS IF THEY BREAK. FOR NOW THEY PLAN TO INSTALL PROTECTIVE SHIELDS AROUND THE SPRINGS TO KEEP ROAD SALTS OFF THEM AND TO PREVENT THEM FROM PUNCTURING A TIRE IF IT BREAKS. *NM

CONSUMER NOT SATISFIED WITH COIL SPRING RECALL. *NM *JB

THE MANUFACTURER REFUSES TO REPLACE THE RECALLED COIL SPRINGS UNLESS THEY BREAK. *NM *SC *JB

REQUEST FOR REIMBURSEMENT FOR SERVICE ON COIL SPRING.*MR THE CONSUMER'S VEHICLE SHOOK WHEN BRAKING. THE DEALER REPLACED THE REAR COIL SPRING ALONG WITH THE FRONT PADS AND ROTORS. THE CONSUMER LATER REVIEWED AN ARTICLE THAT APPEARED IN THE LOCAL PAPER WHICH OUTLINED RECALLS ON 1999, 2000 AND 2001 FORD TAURUS AND SABLE SEDANS FRONT COIL SPRING RECALL. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS ALREADY MADE TO HIS VEHICLE PRIOR TO THIS RECALL. *NM

Mileage: 53,214

THE CONSUMER RECEIVED A RECALL LETTER ON THE COIL SPRING. THE DEALER WOULD NOT REPLACE THE OTHER COIL SPRINGS PER THE MANUFACTURE UNTIL THEY FAILED. *JB

Mileage: 70,000

THE REAR COIL SPRINGS ON THE VEHICLE BROKE. IT WAS DISCOVERED WHEN THE VEHICLE WAS BEING SERVICED. NO RECALL ON THE REAR. *JB

Mileage: 159,888

PROBLEMS WITH TIRE EQUIPMENT DEFLATING.*MR WHILE ATTEMPTING TO BACK OUT OF A GARAGE THE VEHICLE WOULD NOT MOVE. THE CONSUMER THEN HEARD A TREMENDOUS NOISE FOLLOWED BY HISSING. THE CONSUMER EXITED THE VEHICLE AND NOTICED THAT HE DRIVER'S SIDE FRONT TIRE WAS DEFLATED. IT WAS LATER DETERMINED THAT THE STRUT AND SPRING HAD SNAPPED PUNCTURING THE TIRE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY TO BE REPAIRED. THE CONSUMER REQUESTED REIMBURSEMENT BUT WAS TOLD THAT SINCE THE VEHICLE WAS NOT TOWED TO A FORD DEALER THE PARTS COULD NOT BE GUARANTEED. *NM

Mileage: 14,917

I RECEIVED A NOTICE OF RECALL ON MY 2000 MERCURY SABLE. THE RECALL IS FOR THE FRONT COIL SPRINGS WHICH COULD POTENTIALLY FRACTURE AND PUNCTURE A TIRE RESULTING IN A CRASH WITHOUT WARNING. THIS IS RECALL NUMBER 04S17. I RECEIVED THE RECALL NOTICE ON 8/9/04. THE CORRECTION FOR THIS DEFECT IS TO INSTALL PROTECTIVE SHIELDS ON THE VEHICLE TO PROTECT THE TIRES. THE EFFECTIVE DATE OF THE RECALL IS DECEMBER 2004. FORD/MERCURY INDICATES THAT THEY ARE UNABLE TO CORRECT THIS DEFECT UNTIL DECEMBER 2004. IN THE MEANTIME, OWNERS DRIVING THESE VEHICLES ARE RISK IF A COIL SPRING(S)SHOULD FRACTURE AND PUNCTURE ONE OF THE TIRES WHILE DRIVING AT HIGHWAY SPEED. THIS COULD RESULT IN A POTENTIALLY FATAL CRASH. WHY IS FORD/MERCURY PUTTING IT'S CUSTOMERS AT RISK? THE NHTSA LOGO SAYS "PEOPLE SAVING PEOPLE". WHY IS THE NHTSA PERMITTING FORD/MERCURY TO DELAY CORRECTING THIS DEFECT FOR FOUR MONTHS AND PUTTING SO MANY LIVES AT RISK? THE SAME TYPE OF DEFECT OCCURRED IN 92-93 MERCURYS AND IN MY 1992 FORD TAURUS.*AK MR. GRUB CALLED THE VEHICLE SAFETY HOTLINE DEC-13-2004, STATING THE THE DEALERSHIP IS UNABLE TO IDENTIFY WHEN PARTS WILL BE AVAILABLE. THE MANUFACTURER IS APOLOGETIC, BUT STILL UNABLE TO ADDRESS THE DEALER HAVING NO PARTS AS STATED ON THE LETTER FOR DECEMBER 2004. HE RECEIVED THE RECALL LETTER IN AUGUST 2004.

CONSUMER FEELS THAT THE FRONT COIL SPRING RECALL 04V332000 RECALL REPAIRS WERE NOT SUFFICIENT ENOUGH TO CORRECT THE DEFECT. THE FAILURE COULD STILL OCCUR AND RESULT IN A CRASH.*AK

REAR PASSENGER SIDE COIL SPRING BROKE WHILE DRIVING AND PUNCTURED THE REAR PASSENGER SIDE TIRE. THIS OCCURRED DUE TO THE SAME DEFECT AS DESCRIBED IN THE FRONT COIL SPRING RECALL 04V332000. THE REAR COIL SPRING AND TIRE WERE REPLACED.*AK

Mileage: 50,000

FRONT LEFT COIL SPRING FAILED WHICH RUPTURED THE TIRE AND DAMAGED THE RIM. *MR A WEEK LATER THE CONSUMER RECEIVED A RECALL LETTER. *SC RECAL #04V332000 *JB

WHILE DRIVING AT 35 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR TIRE .VEHICLE WAS TOWED TO THE INDEPENDENT SHOP AND MECHANIC DETERMINED THEAT REAR COIL SPRING ON THE DRIVER'S SIDE BROKE AND PUNCTURED THE TIRE. *AK

WHILE TURNING INTO THE DRIVEWAY DRIVER'S SIDE OF THE VEHICLE DROPPED. AFTER TOWING THE VEHICLE TO A MECHANIC CONSUMER DISCOVERED THAT THE LEFT SIDE COIL SPRINGS BROKE.*AK

Mileage: 110,000

WHILE DRIVING AT 40 MPH THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. AFTER DRIVING A HALF MILE THE CONSUMER HEARD THE NOISE, AND SMELLED BURNING RUBBER. THE CONSUMER DROVE THE VEHICLE TO THE DEALERSHIP, AND THE MECHANIC DETERMINED THAT THE LEFT COIL SPRING ON THE DRIVER'S SIDE BROKE. *AK (11/23/05) *SC

THE LEFT FRONT COIL SPRING BROKE, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED THE SUSPENSION DROPPED. *JB BOTH SPRINGS WERE REPLACED. *SC *JB

Mileage: 47,600

WHILE BACKING OUT OF THE GARAGE, THE FRONT DRIVER SIDE TIRE BLEW OUT WITHOUT WARNING. THE DEALER STATED THAT THE COIL SPRING HAD FAILED. *LA THE FRONT SPRING HAD BROKEN. BOTH FRONT COIL SPRINGS AND STRUT BEARINGS WERE REPLACED. *SC *JB

Mileage: 14,000

VEHICLE WAS PARKED IN THE DRIVEWAY CONSUMER HEARD A NOISE. UPON INSPECTION THE CONSUMER NOTICED THAT DRIVER'S SIDE FRONT COIL SPRING BROKE IN TWO. THE BROKEN COIL SPRING PENETRATED THE TIRE WHICH CAUSED IT TO GO FLAT. *AK *NM

Mileage: 50,700

MY 2000 MERCURY SABLE LS PREMIUM BLEW OUT THE LEFT FRONT TIRE. AT THE MOMENT I PUT THE CAR IN REVERSE TO EXIT MY DRIVEWAY. MY HUSBAND PROCEEDED TO REMOVE THE FLAT TIRE AND INSTALL THE MINI-SPARE WHEN HE DISCOVERED THE SUSPENSION STRUT COIL SPRING HAD BROKEN AND PENETRATED THE TIRE SIDEWALL. I HAD THE CAR TOWED TO OUR MERCURY DEALER IN ESSEX, VERMONT WHERE NEW STRUTS/COIL SPRINGS WERE INSTALLED PLUS A NEW TIRE. THIS SPRING FAILURE COULD HAVE HAD FATAL CONSEQUENCES IF IT WOULD HAVE HAPPENED AT HIGHWAY SPEEDS. THE COIL SPRING WAS OBVIOUSLY DEFECTIVE DUE TO A MANUFACTURING/DESIGN FLAW. *AK

Mileage: 55,531

MY 2000 MERCURY SABLE LS PREMIUM BLEW OUT THE LEFT FRONT TIRE. AT THE MOMENT I PUT THE CAR IN REVERSE TO EXIT MY DRIVEWAY. MY HUSBAND PROCEEDED TO REMOVE THE FLAT TIRE AND INSTALL THE MINI-SPARE WHEN HE DISCOVERED THE SUSPENSION STRUT COIL SPRING HAD BROKEN AND PENETRATED THE TIRE SIDEWALL. I HAD THE CAR TOWED TO OUR MERCURY DEALER IN ESSEX, VERMONT WHERE NEW STRUTS/COIL SPRINGS WERE INSTALLED PLUS A NEW TIRE. THIS SPRING FAILURE COULD HAVE HAD FATAL CONSEQUENCES IF IT WOULD HAVE HAPPENED AT HIGHWAY SPEEDS. THE COIL SPRING WAS OBVIOUSLY DEFECTIVE DUE TO A MANUFACTURING/DESIGN FLAW. *AK

Mileage: 55,531

I JUST PAID $700.00 TO REPLACE A BROKEN FRONT SPRING THAT PUNCTURED (EXPLODED) THE INSIDE SIDEWALL OF MY TIRE IN TWO PLACES...WHILE MY CAR WAS PARKED AT MY OFFICE.*AK I FEEL VERY FORTUNATE TO HAVE NOT BEEN DRIVING THE CAR AT THE TIME OF THE SPRING FAILURE. I CAN ONLY IMAGE THE POTENTIAL DAMAGE TO MY CAR, MYSELF AND OTHERS NEARBY IF THIS SPRING HAD FAILED WHEN THE CAR WAS BEING DRIVEN. I STRONGLY FEEL THIS SPRING FAILURE IS NOT A TYPICAL OWNER MAINTENANCE COST. IT IS CLEARLY A MANUFACTURER/PART FAILURE AND I REQUESTED THE COST OF THIS REPAIR TO BE PAID BY THE MANUFACTURER. ADDITIONALLY, I STRONGLY RECOMMENDED THE MANUFACTURER CONSIDER A RECALL OF THIS PART FOR THE SAFETY OF ITS CUSTOMERS. FORD MOTOR COMPANY RESPONDED ONLY THAT THE CAR IS OUT OF WARRANTY. THE REPRESENTATIVE FOR FORD STATED THIS PART FAILURE WAS A OWNER MAINTENANCE ISSUE NOT A SAFETY CONCERN. I STRONGLY DISAGREE. PLEASE RESPOND.

Mileage: 77,617

MY CAR WAS SITTING IN THE GARAGE, AND WHEN I PUT IT IN REVERSE TO GO TO MY DRS, A LOUD BANG HAPPENED, LEFT FRONT SIDE OF CAR WENT DOWN, I THOUGHT IT WAS A FLAT TIRE, BUT UPON INSPECTION BY THE GARAGE, I WAS INFORMED THAT THE COIL SPRING HAD LET LOOSE AND FLEW THRU THE TIRE, FLATTENING IT!. THIS IS UNACCEPTABLE TO ME, AS MY CAR IS A 2000 MERCURY SABLE, IT HAS ONLY 14,565 MILES!!. ALSO , THE DEALERSHIP, SHERMAN FORD, WESTFIELD,NY, I WAS TREATED AS I WAS DIRT!, TO THE EXTENT, MY BILL WAS MADE OUT TO A PERSON WITH A "DIFFERENT" FIRST NAME!, AND THEY REFUSED TO CHANGE IT, BUT THEY SURE WERE FAST ENOUGH TO GRAB MY "CREDIT CARD"!!!. I THEN ASKED FORD, MERCURY DIVISION(1-800) NUMBER , IF THERE WAS ANY WAY TO RECOUP ANY OF MY MONEY, AS I AM A 83 YR. OLD SENIOR, ON SOCIAL SECURITY, AND THEY TOLD ME THEY WOULD CONTACT THE "SERVICE MANAGER, HE IN TURN WAS TO CONTACT THE "AREA REP, YESTERDAY, I WAS TOLD, POINT BLANK,"FORGET IT"!!! I HAVE OWNED FORDS & MERCURY'S ALL MY LIFE, MY 1ST CAR WAS A 1937 FORD CONVERTIBLE, BUT AFTER THIS TYPE OF TREATMENT, I NEVER AGAIN WILL BUY ANY OF FORDS OR MERCURY CARS!. *LA

Mileage: 14,565

THE CAR WAS SITTING IN THE DRIVEWAY. THE FRONT DRIVERSIDE COIL SPRING BROKE WITHOUT WARNING AND PUNCTURED THE TIRE CAUSING A BLOWOUT. THE CAR COULD NOT BE MOVED NOR COULD THE TIRE BE REMOVED SINCE IT WAS IMPAILED ON THE COIL SPRING. IF THIS HAD HAPPENED WHILE DRIVING AT HIGHWAY SPEEDS, IT COULD HAVE CAUSED AS SERIOUS ACIDENT AND INJURIES.*AK

Mileage: 74,200

WHILE DRIVING 30 MPH THE FRONT DRIVER SIDE COIL SPRING BROKE. AS A RESULT, FRONT END COLLAPSED. *AK

Mileage: 47,000

REAR COIL SPRINGS BROKE WITHOUT WARNING. *AK

Mileage: 36,000

FRONT LEFT SPRING SNAPPED ON CAR WHIL;E DRIVING. *AK

Mileage: 47,974

WHILE DRIVING AT A SLOW RATE OF SPEED THE DRIVER SIDE COIL SPRING BROKE, CAUSING THE FRONT END OF THE CAR TO DROP ONTO THE ROAD SURFACE. THE SPRING RUBBED THE INSIDE OF THE LEFT FRONT TIRE. THE CAR NEEDED TO BE TOWED SINCE IT WAS UNDRIVABLE.*AK

Mileage: 58,611

WHILE DRIVING 25 MPH LEFT FRONT COIL SPRING FAILED, CAUSING LEFT FRONT TIRE TO PUNCTURE. VEHICLE WAS UNABLE TO MOVE. VEHICLE WAS TOWED TO DEALER FOR ANALYSIS, AND MECHANIC DETERMINED THAT THE STRUTS AND COIL SPRINGS NEEDED TO BE REPLACED DUE TO WORN OUT PARTS.*AK *LA

Mileage: 56,400

WHILE DRIVING 25 MPH LEFT FRONT COIL SPRING FAILED, CAUSING LEFT FRONT TIRE TO PUNCTURE. VEHICLE WAS UNABLE TO MOVE. VEHICLE WAS TOWED TO DEALER FOR ANALYSIS, AND MECHANIC DETERMINED THAT THE STRUTS AND COIL SPRINGS NEEDED TO BE REPLACED DUE TO WORN OUT PARTS.*AK *LA

Mileage: 56,400

WHILE DRIVING THE FRONT LEFT (DRIVER SIDE) COIL SPRING SNAPPED AND PUNCTURED THE LEFT TIRE. THE DEALER WAS NOTIFIED. *NM *SC

Mileage: 51,000

FRONT DRIVER SIDE SUSPENSION COIL SPRING BROKE AT 49,000 MILES. TIP OF FAILED SPRING PUNCTURED TIRE SIDE WALL. FORTUNATELY THE CAR WAS PARKED AT THE TIME. VEHICLE COULD NOT BE OPERATED DUE TO COIL SPRING INTERFERENCE WITH WHEEL WELL PATH OF REPLACEMENT TIRE.

Mileage: 49,149

NAR 05/21/2003. *MR RIGHT FRONT SPRING WERE BROKEN CUTTING INTO THE RIGHT FRONT TIRE CAUSING A FLAT. *CB

THE FRONT SPRING BROKE. THE DEALER STATED PARTS WERE NOT AVAILABLE, DUE TO A NATION WIDE BACK ORDER. *JB

Mileage: 53,000

THE ENGINE HAS A HEAVY SPARK KNOCK AND HAS BEEN REPAIRED 5 TIMES. THE DRIVER SEAT DOES NOT MOVE FORWARD WHEN SOMEONE IS SITTING IN IT. WHEN CAR IS FIRST PUT IN REVERSE, IT WILL ROLL FORWARD. WHEN SLOWING FROM 60+ MPH, THE CAR SHAKES REALLY BAD AND ALSO RIDES VERY ROUGH WHEN SPEEDING UP FROM 65+MPH. THESE CARS SEEM TO HAVE A LOT OF ENGINE, TRANSAXLE PROBLEMS. MAYBE A RECALL IS IN ORDER. MY CAR HAS BEEN INT HE SHOP 60 OUT OF 290 DAYS. I HAVE DEALT WITH RENTAL CARS AND REPAIRS IN EXCESS OF $20K. PLEASE HELP!