High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
SEAT BELTS ON 2000 MERCURY VILLAGER ESTATE HAVE LOCKED UP AND WILL NOT RELEASE. CALLED FORD CUSTOMER RELATIONS REGARDING ISSUE AND THEY ARE STATING THEY HAVE NO KNOW ISSUE OR RECALL WITH SEAT BELTS LOCKING UP. REAR SEAT BELTS ARE THE ONES AFFECTED. FORD CUSTOMER RELATIONS IS STATING IT IS OUT OF WARRANTY SO I WILL BE RESPONSIBLE FOR FIXING VEHICLE. *TR
SEAT BELTS ON 2000 MERCURY VILLAGER ESTATE HAVE LOCKED UP AND WILL NOT RELEASE. CALLED FORD CUSTOMER RELATIONS REGARDING ISSUE AND THEY ARE STATING THEY HAVE NO KNOW ISSUE OR RECALL WITH SEAT BELTS LOCKING UP. REAR SEAT BELTS ARE THE ONES AFFECTED. FORD CUSTOMER RELATIONS IS STATING IT IS OUT OF WARRANTY SO I WILL BE RESPONSIBLE FOR FIXING VEHICLE. *TR
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) EVENT- EVERY TIME THE FRONT SEAT BELTS ARE USED. FAILURE- SEAT BELTS DO NOT PROBERLY RETRACT AFTER EACH USE. SUBSUQUENT DRIVERS AND PASSENGERS WHO USE THE VEHICLE THEN USE THE SEAT BELTS THINK THEY ARE SAFELY BUCKLED INTO THEIR SEAT---BUT GUESS WHAT!?!--- THEY AREN'T BUCKLED SAFELY AT ALL BECAUSE 12-18" OF UNRETRACTED SEATBELT IS STILL STUCK IN THE SPACE BETWEEN THE DOOR AND THE DOOR FRAME! ENGINEERS EVEN HAVE A NAME FOR IT, "LAZY RETRACTION". AUTO MAKERS KNOW ABOUT IT, THE GOVERNMENT KNOWS ABOUT IT, BUT NOBODY DOES ANYTHING ABOUT IT. MY OLD DODGE CARAVAN DID IT AFTER 70,000 MILES AND NOW MY MERCURY VILLAGER/NISSAN QUEST STARTED DOUNG IT AFTER 90,000 MILES. CORRECT FAILURE- LECTURE THE [XXX] OUT OF MY WIFE, KIDS AND ANBODY WHO WILL LISTEN ABOUT THE USE OF [XXX], DEFECTIVE SEATBELTS THAT NO LONGER RETRACT SO THAT THEY DON'T THINK THEY ARE SAFELY BUCKLED WHEN THEY ARE NOT! NOBODY WIL EVER CONVINCE ME THIS HASN'T CAUSED INJURIES AND PROBABLY COST LIVES. *TR
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) EVENT- EVERY TIME THE FRONT SEAT BELTS ARE USED. FAILURE- SEAT BELTS DO NOT PROBERLY RETRACT AFTER EACH USE. SUBSUQUENT DRIVERS AND PASSENGERS WHO USE THE VEHICLE THEN USE THE SEAT BELTS THINK THEY ARE SAFELY BUCKLED INTO THEIR SEAT---BUT GUESS WHAT!?!--- THEY AREN'T BUCKLED SAFELY AT ALL BECAUSE 12-18" OF UNRETRACTED SEATBELT IS STILL STUCK IN THE SPACE BETWEEN THE DOOR AND THE DOOR FRAME! ENGINEERS EVEN HAVE A NAME FOR IT, "LAZY RETRACTION". AUTO MAKERS KNOW ABOUT IT, THE GOVERNMENT KNOWS ABOUT IT, BUT NOBODY DOES ANYTHING ABOUT IT. MY OLD DODGE CARAVAN DID IT AFTER 70,000 MILES AND NOW MY MERCURY VILLAGER/NISSAN QUEST STARTED DOUNG IT AFTER 90,000 MILES. CORRECT FAILURE- LECTURE THE [XXX] OUT OF MY WIFE, KIDS AND ANBODY WHO WILL LISTEN ABOUT THE USE OF [XXX], DEFECTIVE SEATBELTS THAT NO LONGER RETRACT SO THAT THEY DON'T THINK THEY ARE SAFELY BUCKLED WHEN THEY ARE NOT! NOBODY WIL EVER CONVINCE ME THIS HASN'T CAUSED INJURIES AND PROBABLY COST LIVES. *TR
THE RIGHT REAR SEAT BELTS WERE NOT OPERABLE . THE SEAT BELTS WOULD NOT CLICK OR UNLATCH. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
THE RIGHT REAR SEAT BELTS WERE NOT OPERABLE . THE SEAT BELTS WOULD NOT CLICK OR UNLATCH. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
DRIVER WAS GOING DOWN HILL WHEN ALL OF A SUDDEN SHE PASSED OUT. SHE THEN NOTICED THAT SHE HAD HIT A LIGHT POLE, AND THE AIR BAGS DID NOT DEPLOY, AS WELL AS THE SEAT BELT DID NOT RESTRAIN HER, WHICH CAUSED HER TO HIT THE STEERING WHEEL.*AK
DRIVER WAS GOING DOWN HILL WHEN ALL OF A SUDDEN SHE PASSED OUT. SHE THEN NOTICED THAT SHE HAD HIT A LIGHT POLE, AND THE AIR BAGS DID NOT DEPLOY, AS WELL AS THE SEAT BELT DID NOT RESTRAIN HER, WHICH CAUSED HER TO HIT THE STEERING WHEEL.*AK
PASSENGER'S SIDE SEAT BELT LOCKS WHILE VEHICLE IS NOT STARTED. ALSO, PASSENGER'S FRONT AND REAR SEAT BELTS WILL NOT RETRACT. DEALER HAS REPLACED ALL SEAT BELTS. PLEASE PROVIDE FURTHER INFORMATION. *AK
PASSENGER'S SIDE SEAT BELT LOCKS WHILE VEHICLE IS NOT STARTED. ALSO, PASSENGER'S FRONT AND REAR SEAT BELTS WILL NOT RETRACT. DEALER HAS REPLACED ALL SEAT BELTS. PLEASE PROVIDE FURTHER INFORMATION. *AK
PASSENGER'S SIDE SEAT BELT LOCKS WHILE VEHICLE IS NOT STARTED. ALSO, PASSENGER'S FRONT AND REAR SEAT BELTS WILL NOT RETRACT. DEALER HAS REPLACED ALL SEAT BELTS. PLEASE PROVIDE FURTHER INFORMATION. *AK
PASSENGER'S SIDE SEAT BELT LOCKS WHILE VEHICLE IS NOT STARTED. ALSO, PASSENGER'S FRONT AND REAR SEAT BELTS WILL NOT RETRACT. DEALER HAS REPLACED ALL SEAT BELTS. PLEASE PROVIDE FURTHER INFORMATION. *AK
TRAVELING INSIDE LANE; CRUISE ON 60MPH. ROCK IN ROAD APPEARED SIZE OF SOFTBALL. PASSED OVER ROCK SCRAPPING BOTTOM OF MANIFOLD SHIELD, HITTING THE PLIABLE PLASTIC SHIELD BREAKING FUEL PURGE VALVE, AND BENDING REAR STABILIZER BAR. LIST OF PARTS ORDERED FOR REPAIR BY GARAGE AND INSURANCE ADJUSTOR: CLOCK SPRING, AIRBAG CONTROL MODULE, STEERING WHEEL AND INSTRUMENT PANEL AIRBAGS, FUEL TANK, REAR STABILIZER BAR AND BRACKET, FRONT LOWER AIR DEFECTOR, FUEL PURGE VALVE, AND ALIGN 4 WHEEL SUSPENSION. NO ONE HAS AN ANSWER TO WHY THE AIRBAGS DEPLOYED ONLY, "THE ROCK DID IT." JACK IS TOTALLY DISABLED (ASBESTOS IN THE LUNG) AND JUST USED UP ANOTHER ONE OF HIS NINE LIVES. HE HAD BURNS ON HIS RIGHT THUMB/HAND AREA, FOREARM,; ALONG WITH SWELLING, BURNS ON HIS ABDOMEN, AND BROKEN BLOOD VESSELS IN THE CHEST AREA. THE CAR DID NOT STOP RUNNING, BUT DUE TO THE GASES AND SMELL, JACK GOT OUT ASAP AND A LADY THAT STOP TO ASSIST TURNED THE IGNITION OFF AND REMOVED KEYS. THE CAR IS STILL AT FORD WAITING FOR PARTS.
TRAVELING INSIDE LANE; CRUISE ON 60MPH. ROCK IN ROAD APPEARED SIZE OF SOFTBALL. PASSED OVER ROCK SCRAPPING BOTTOM OF MANIFOLD SHIELD, HITTING THE PLIABLE PLASTIC SHIELD BREAKING FUEL PURGE VALVE, AND BENDING REAR STABILIZER BAR. LIST OF PARTS ORDERED FOR REPAIR BY GARAGE AND INSURANCE ADJUSTOR: CLOCK SPRING, AIRBAG CONTROL MODULE, STEERING WHEEL AND INSTRUMENT PANEL AIRBAGS, FUEL TANK, REAR STABILIZER BAR AND BRACKET, FRONT LOWER AIR DEFECTOR, FUEL PURGE VALVE, AND ALIGN 4 WHEEL SUSPENSION. NO ONE HAS AN ANSWER TO WHY THE AIRBAGS DEPLOYED ONLY, "THE ROCK DID IT." JACK IS TOTALLY DISABLED (ASBESTOS IN THE LUNG) AND JUST USED UP ANOTHER ONE OF HIS NINE LIVES. HE HAD BURNS ON HIS RIGHT THUMB/HAND AREA, FOREARM,; ALONG WITH SWELLING, BURNS ON HIS ABDOMEN, AND BROKEN BLOOD VESSELS IN THE CHEST AREA. THE CAR DID NOT STOP RUNNING, BUT DUE TO THE GASES AND SMELL, JACK GOT OUT ASAP AND A LADY THAT STOP TO ASSIST TURNED THE IGNITION OFF AND REMOVED KEYS. THE CAR IS STILL AT FORD WAITING FOR PARTS.